Cisco 7811 User Manual
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Summary of Contents for Cisco 7811
- Page 1 Cisco IP Phone 7800 Series User Guide First Published: November 25, 2015 Last Modified: January 20, 2016 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
- Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
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Page 3: Table Of Contents
Phone Screen Features Clean the Phone Screen Differences Between Phone Calls and Lines Power Requirements Energy Savings Power On Your Phone Additional Help and Information Accessibility Features Troubleshooting Find Information About Your Phone Cisco IP Phone 7800 Series User Guide... - Page 4 Answer a Call within Your Hunt Group Sign In and Out of a Hunt Group View the Call Queue in a Hunt Group Answer Calls Automatically Trace a Suspicious Call Mute Your Audio Hold Calls Cisco IP Phone 7800 Series User Guide...
- Page 5 Put a Call on Hold Answer a Call Left on Hold for Too Long Swap Between Active and Held Calls Swap Between Active and Held Calls on the Cisco IP Phone 7811 Call Park Place a Call on Hold with Call Park...
- Page 6 Delete a Fast Dial Code Cisco Web Dialer Recent Calls C H A P T E R 4 Recent Calls Lists View Your Recent Calls Return a Recent Call Clear the Recent Calls List Cisco IP Phone 7800 Series User Guide...
- Page 7 Standard Headsets Connect a Standard Headset Set Up a Wideband Standard Headset Product Safety and Security C H A P T E R 9 Safety and Performance Information Power Outage External Devices Power Information Cisco IP Phone 7800 Series User Guide...
- Page 8 Phone Behavior During Times of Network Congestion FCC Compliance Statements FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Cisco IP Phone 7800 Series User Guide viii...
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Page 9: Chapter 1 Your Phone
Energy Savings, page 11 • Additional Help and Information , page 12 The Cisco IP Phone 7800 Series The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications. Table 1: Cisco IP Phone 7800 Series Major Features Features 7811... -
Page 10: New And Changed Information
New and Changed Information New Information for Firmware Release 11.0 This User Guide has been streamlined and restructured to improve the customer experience. Table 2: Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.0. Revision Updated Section Added the following section for Problem Report Tool... -
Page 11: Change The Viewing Angle Of Your Phone
Step 5 Turn the footstand over. Step 6 Push the footstand back into the phone until the stand locks into place. Step 7 Place the phone upright and plug it into the network. Cisco IP Phone 7800 Series User Guide... -
Page 12: Connect To The Network
Your administrator gives you your sign in and activation credentials. Sign into Your Phone Before You Begin Get your userid and PIN or password from your administrator. Cisco IP Phone 7800 Series User Guide... -
Page 13: Sign Into Your Extension From Another Phone
Sign into Your Extension from Another Phone You can sign into a different phone in your network and have it act the same as your phone with Cisco Extension Mobility. After you sign in, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. -
Page 14: Speed-Dial Numbers
You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code. The dial string can contain the following characters: • 0 to 9 Cisco IP Phone 7800 Series User Guide... -
Page 15: Buttons And Hardware
Buttons and Hardware The Cisco IP Phone 7800 Series has distinct hardware types: • Cisco IP Phone 7811—No buttons on either side of the screen • Cisco IP Phone 7821—Two buttons on the left side of the screen Cisco IP Phone 7800 Series User Guide... -
Page 16: Cisco Ip Phone 7800 Series User Guide
Buttons and Hardware • Cisco IP Phone 7841—Two buttons on either side of the screen • Cisco IP Phone 7861—16 buttons at the right edge of the phone The following figure shows the Cisco IP Phone 7841. Figure 1: Cisco IP Phone 7800 Series Buttons and Features... -
Page 17: Navigation
—Toggle the headset on or off. When the headset is on, Headset the button is lit. The Cisco IP Phone 7811 does not have a Headset button. Contacts, Applications, —Access personal and corporate directories. Contacts and Messages —Access call history, user preferences, phone settings,... -
Page 18: Softkey, Line, And Feature Buttons
The screen is made up of three sections: the header row, the middle section, and the footer row. Figure 2: Cisco IP Phone 7800 Screen Cisco IP Phone 7800 Series User Guide... -
Page 19: Clean The Phone Screen
Only one of those calls is active and the other seven are held calls. Power Requirements The following Cisco-approved power adaptors must be used with the Cisco IP Phone 7800 Series: • Phihong adapter (PSC18U-480); Rating: 48 VDC 0.38A •... -
Page 20: Power On Your Phone
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before telling you of the pending power shutdown. Note The Cisco IP Phone 7811 does not support Power Save or Power Save Plus. Related Topics Adjust the Phone Screen Backlight , on page 56... -
Page 21: Accessibility Features
Your Phone Accessibility Features http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/ products-licensing-information-listing.html Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html. You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html... -
Page 22: Report All Phone Issues
Report All Phone Issues You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator. -
Page 23: Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty. -
Page 24: Cisco Ip Phone 7800 Series User Guide
Your Phone Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 7800 Series User Guide... -
Page 25: Calls
• Phone Calls with Mobile Connect, page 38 Make Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to make calls. Make a Call Procedure Enter a number and pick up the handset. -
Page 26: Make A Call With The Speakerphone
Depending on your setup, your phone can support these features: • Speed-dial buttons—Dial a phone number from one or more line buttons set up for speed dialing. • Speed-dial codes—Dial a phone number from a code (sometimes referred to as abbreviated dialing). Cisco IP Phone 7800 Series User Guide... -
Page 27: Make A Call With A Speed-Dial Button
You need to set up the fast-dial codes in your personal directory. Procedure Step 1 Press Fast Dial. Step 2 Sign in to Personal Directory. Step 3 Select Personal Fast Dials. Step 4 Select a fast-dial code and then press the Dial softkey. Cisco IP Phone 7800 Series User Guide... -
Page 28: Dial An International Number
“********”, and you hear a special tone. For security reasons, the phone displays a “*” instead of the number entered. When both a billing code and an authorization code are required, you are prompted for the authorization code first. Then you are prompted for the billing code. Cisco IP Phone 7800 Series User Guide... -
Page 29: Secure Calls
Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure Press the flashing amber line button. -
Page 30: Turn On Do Not Disturb
(Optional) Press the line button. Step 2 Press PickUp to transfer an incoming call within your pickup group to your phone. Step 3 Press Answer to connect to the call when the call rings. Cisco IP Phone 7800 Series User Guide... -
Page 31: Answer A Call From Another Group (Group Pickup)
If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls. You sign out of the group when you want to prevent calls from ringing on your phone. Before You Begin You must be signed into the hunt group to receive hunt group calls. Cisco IP Phone 7800 Series User Guide... -
Page 32: Sign In And Out Of A Hunt Group
After one ring, you're automatically connected to the call using the speakerphone. However, if you would rather use your headset to answer the call, you need to set it up first. Note The Cisco IP Phone 7811 does not support a headset. Cisco IP Phone 7800 Series User Guide... -
Page 33: Trace A Suspicious Call
You can put an active call on hold and then resume the call when you're ready. Put a Call on Hold Procedure Step 1 Press Hold Step 2 To resume a call from hold, press Hold again. Cisco IP Phone 7800 Series User Guide... -
Page 34: Answer A Call Left On Hold For Too Long
Swap Between Active and Held Calls on the Cisco IP Phone 7811 The Cisco IP Phone 7811 does not have line buttons. If you have a held call and an active call, you see the Swap softkey. If you have more than two calls, you see the Calls softkey. -
Page 35: Place A Call On Hold With Call Park
Press BLF Directed Call Park on a line that displays an idle line status indicator for an assisted directed call park. Retrieve a Call on Hold with Assisted Directed Call Park Procedure Press BLF Directed Call Park. Cisco IP Phone 7800 Series User Guide... -
Page 36: Place A Call On Hold With Manual Directed Call Park
• Forward calls in special situations, such as when the phone is busy or there is no answer. Verify that your calls are forwarded by looking for the Forward all icon in the line label. Cisco IP Phone 7800 Series User Guide... -
Page 37: Transfer Calls
Before you transfer a call, you can talk to the person that you're transferring the call to. You can also swap between that call and the call that you're transferring, before you complete the transfer. Before You Begin You have an active call that needs to be transferred. Cisco IP Phone 7800 Series User Guide... -
Page 38: Conference Calls And Meetings
As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up. Add Another Person to a Call (7811) Procedure Step 1... -
Page 39: Swap Between Calls Before You Complete A Conference
Get a meet me phone number from your administrator, and distribute the number to the conference participants. Procedure Step 1 Lift the handset to get a dial tone and press Meet Me. Step 2 Dial the meet me phone number. Cisco IP Phone 7800 Series User Guide... -
Page 40: Join A Meet Me Conference
Dial the meet me phone number that the conference host provides. Intercom Calls You can place and receive one-way calls using an intercom line. Cisco IP Phone 7811 does not support intercom. Note When you place an intercom call, the recipient’s phone answers the call automatically with mute activated (whisper mode).Your message is broadcast through the recipient’s speakerphone, headset, or handset, if one... -
Page 41: Supervise And Record Calls
Press End Call to end the call. Record a Call You can record a call. You might hear a notification tone as you record the call. Procedure Press Record to start or stop recording. Cisco IP Phone 7800 Series User Guide... -
Page 42: Prioritized Calls
Make a Priority Call To make a priority call, you might need to sign in with your special credentials. You have three chances to enter these credentials, and you're notified if you've entered them incorrectly. Cisco IP Phone 7800 Series User Guide... -
Page 43: Answer A Priority Call
Use this feature if you have multiple lines and want to see all your calls - on all lines - displayed on a single screen. You can still filter for a specific line. Your administrator sets up this feature. Cisco IP Phone 7800 Series User Guide... -
Page 44: Answer The Oldest Call First
Step 5 Select the lines to add to the new filter. All available lines are displayed in the list. If you require a line that is not in the list, contact your administrator. Cisco IP Phone 7800 Series User Guide... -
Page 45: Use A Line Filter
• If you put a call on hold, your line button is solid green and the session button pulses green. But your coworker's line button is solid red and the session button pulses red. Cisco IP Phone 7800 Series User Guide... -
Page 46: Add Yourself To A Call On A Shared Line
• When you answer the call on one additional phone, the other additional phones and desk phone stop ringing and disconnect. A missed call message shows on the other additional phones. Cisco IP Phone 7800 Series User Guide... -
Page 47: Enable Mobile Connect
You can move a call from your mobile phone to your desk phone. The call is still connected to your mobile phone. Before You Begin You need to enable Mobile Connect on your desk phone. Cisco IP Phone 7800 Series User Guide... -
Page 48: Transfer A Call From Your Mobile Phone To Your Desk Phone
Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Step 3 Press Answer on your desk phone within 10 seconds and start talking on the desk phone. Cisco IP Phone 7800 Series User Guide... -
Page 49: Contacts
Use the personal directory to store the contact information for friends, family, or coworkers. You can add your own contacts to the personal directory and special speed dial codes to people who you often call. Cisco IP Phone 7800 Series User Guide... -
Page 50: Sign In And Out Of A Personal Directory
Step 6 Enter first name, and a last name. Step 7 (Optional) Enter a nickname. Step 8 Press Phones and enter the phone number along with any required access codes. Step 9 Press Submit. Cisco IP Phone 7800 Series User Guide... -
Page 51: Search For A Contact In Your Personal Directory
Select the personal address book entry that you want to dial. Step 5 Select the required fast-dial code and press Dial. Assign a Fast-Dial Code to a Contact You can make it easier to call a contact with a fast-dial code. Cisco IP Phone 7800 Series User Guide... -
Page 52: Call A Contact With A Fast-Dial Code
Select Personal address book and search for an entry. Step 4 Press Select. Step 5 Press Edit. Step 6 Modify the entry information. Step 7 Press Phones to modify a phone number. Step 8 Press Update. Cisco IP Phone 7800 Series User Guide... -
Page 53: Remove A Contact From Your Personal Directory
Cisco Web Dialer You can use Cisco Web Dialer, a web browser, and your Cisco IP phone to make calls from web and desktop applications. Use your web browser and go to a website or your company directory, and then click a hyperlinked phone number to begin your call. - Page 54 Contacts Cisco Web Dialer Cisco IP Phone 7800 Series User Guide...
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Page 55: Chapter 4 Recent Calls
Calls in the Recents list are grouped if they are to and from the same number and are consecutive. Missed calls from the same number also get grouped. View Your Recent Calls Procedure Step 1 Press Applications Step 2 Scroll and select Recents. Step 3 Select a line to view. Cisco IP Phone 7800 Series User Guide... -
Page 56: Return A Recent Call
Highlight the individual call record or call group that you want to delete. Step 5 Press Delete to delete an individual call record or all calls in a group. Step 6 Press Delete again to confirm. Step 7 Press Back Cisco IP Phone 7800 Series User Guide... - Page 57 Recent Calls Delete a Call Record Cisco IP Phone 7800 Series User Guide...
- Page 58 Recent Calls Delete a Call Record Cisco IP Phone 7800 Series User Guide...
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Page 59: Voicemail
You could also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when using a line that has voice messages. Related Topics Self Care Portal, on page 5 Cisco IP Phone 7800 Series User Guide... -
Page 60: Access Voicemail
This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts. Procedure Step 1 In the screen, press the Audio softkey. Step 2 When prompted, enter your voicemail credentials. Cisco IP Phone 7800 Series User Guide... -
Page 61: Applications
Close Active Applications, page 54 Available Applications Cisco phones don't include these applications by default. But your company might have added applications such as the weather, stock information, company news, to-do lists, or similar information and services. View Active Applications... -
Page 62: Switch To Active Applications
Close Active Applications Procedure Step 1 Press Applications Step 2 Select Running applications. Step 3 Select a running application and press Close app to close the application. Step 4 Press Close. Step 5 Press Exit. Cisco IP Phone 7800 Series User Guide... -
Page 63: Settings
Select Settings > Ringtone. Step 3 Select a line. Step 4 Scroll through the list of ringtones and press Play to hear a sample. Step 5 Press Set and Apply to save a selection. Cisco IP Phone 7800 Series User Guide... -
Page 64: Adjust The Contrast
Press Back Adjust the Phone Screen Backlight You can adjust the backlight to make the phone screen easier to read in your ambient light conditions. The Cisco IP Phone 7811 does not have a backlight. Procedure Step 1 Press Applications Step 2 Choose Preferences >... -
Page 65: Adjust The Volume In A Call
Adjust the Ringtone Volume Procedure Press Volume up and down to adjust the ringer volume when the phone is not in use. Cisco IP Phone 7800 Series User Guide... - Page 66 Settings Adjust the Ringtone Volume Cisco IP Phone 7800 Series User Guide...
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Page 67: Accessories
The Cisco IP Phone 7800 Series supports both Cisco and third-party accessories. In the following table, an X indicates support for an accessory by a particular phone model and a dash (-) indicates no support. Table 4: Accessory Support for the Cisco IP Phone 7811, 7821, 7841, and 7861 Accessory Type... -
Page 68: View The Accessories Associated With Your Phone
Standard headsets plug into the back of the phone with an RJ-11 connector. Connect a Standard Headset Procedure Plug the headset into the jack in the back of the phone and press the cable into the cable channel. Cisco IP Phone 7800 Series User Guide... -
Page 69: Set Up A Wideband Standard Headset
Step 1 Press Applications Step 2 Select Accessories > Analog headset > Setup. Step 3 Press On or Off to enable or disable wideband for the analog headset. Step 4 Press Return . Cisco IP Phone 7800 Series User Guide... - Page 70 Accessories Standard Headsets Cisco IP Phone 7800 Series User Guide...
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Page 71: Product Safety And Security
• Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco IP Phone 7800 Series User Guide... -
Page 72: Power Information
Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities: •... -
Page 73: Cisco Product Security Overview
This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. - Page 74 Product Safety and Security Important Online Information Cisco IP Phone 7800 Series User Guide...