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Motorola MG7550 User Manual
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Motorola MG7550 User Manual

16x4 cable modem plus ac1900 wireless router
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16x4 Cable Modem
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AC1900 Wireless
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MG7550

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Summary of Contents for Motorola MG7550

  • Page 1: User Manual

    User Manual 16x4 Cable Modem plus AC1900 Wireless Router MG7550...
  • Page 2 Do not place the cable modem in a confined space that may cause overheating. • Do not restrict the flow of air around the cable modem. • MOTOROLA and MTRLC assume no liability for damage caused by any improper use • of the cable modem.

  • Page 3: Table Of Contents

    IRELESS EVICE VIA IRELESS Setting up an HDTV, Streaming Media Device, or Other Device Accessing the Configuration Manager by Using a Browser Configuring Your MG7550 to Support Devices and Applications with Special Requirements ........24 AMES LAYED ON ONSOLES AND...
  • Page 4         ............................... 59 MG7550 ? ..59 HAT IF THINK THAT WIRELESS DEVICES ARE INTERFERING WITH MY WIRELESS ROUTER Support ..........................61 E LIKE TO HELP .......................... 61 IMITED ARRANTY Compliance...

  • Page 5: Introduction

    2.4 and 5 GHz bands. Basic Installation instructions for Model MG7550 are in the Quick Start that comes with Model MG7550 and that is duplicated in Chapter 2 of this User Guide.

  • Page 6: Quick Start

            Quick Start Packaged with your MG7550 modem/router Power Cube Coax Wrench ® Ethernet Cable Velcro Cable Tie...
  • Page 7 Let’s get started If you don’t have cable Internet service, please order that from your cable service provider. Now connect your MG7550 as shown on the next panel. Connecting to a Coax Cable Soon you’ll need to connect your MG7550 to a “live”...
  • Page 8         ETHERNET (LAN 1-4) You can connect a computer, HDTV, game station, or other Ethernet-capable device to any of these 4 LAN ports. WLAN button Wi-Fi on/off button WPS button RESET COAX Connect a “live” coax cable to the modem’s COAX connector as discussed above.
  • Page 9 By now you should have: • Subscribed to cable Internet service. • Connected your MG7550. • Powered up your MG7550. To do this, the On/Off button needs to be On. Wait for the green online connection light to stop flashing and remain solidly lit.
  • Page 10 1 (877) 692 2253 1 (888) 556-1193 1 (866) 832-4726 Once your MG7550 is activated either online or by phone, your service provider will provision your MG7550 service. Typically this takes less than 5 minutes, but in some cases this may take 30 minutes or longer to complete.
  • Page 11 • You want to change the wireless router setup. For instance, maybe you’re replacing a router and want to use your existing Wireless Network Name(s) and/or Password(s) instead of the unique ones that come with the MG7550. • You want to set up special Internet gaming settings.

  • Page 12: Wireless Router

    Note that wireless performance depends on a number of factors. Please keep these things in mind: • Where possible, put the MG7550 in a central place so that it’s not too far away from your other wireless devices. • Try to avoid interference from other wireless devices such as Bluetooth headsets and stereos, and 2.4 GHz and/or 5 GHz cordless phones and base...
  • Page 13       Front Panel Lights During Power up, the lights will blink for about a minute. LIGHT COLOR DESCRIPTION MG7550 power on Green OFF: MG7550 power off Power Green Blinking: Ranging in progress Connected on 1 channel Green ON: Green or †...

  • Page 14: Alternate Ways To Connect Your Coax Cable

    Alternate Ways to Connect Your Coax Cable As summarized in the Quick Start, one important connection is the coaxial cable connection that carries your cable Internet service to your MG7550. Here are the main ways you can make that connection: 1) Use the loose end of an available “live”...

  • Page 15: Connecting Devices To Your Cable Modem/Router

            Connecting Devices to Your Cable Modem/Router You can connect computers, smartphones, tablets, game consoles, security cameras, streaming media devices (like Roku, Chromecast & AppleTV), Internet-enabled HDTVs and other devices to your cable modem/router. You can connect these devices either with an Ethernet cable (a wired connection), or via Wi-Fi (a wireless connection).

  • Page 16: Connecting A Smartphone , T

    Wireless devices vary, but they all have a Wireless Settings area. There you should first select the wireless network you want, namely the wireless network name or Guest network name of the MG7550. Now enter the password for your wireless network. Make sure to turn wireless ON on your...

  • Page 17: Setting Up An Hdtv, Streaming Media Device, Or Other Device

    Network section. In that section you may need to specify that you have an Ethernet connection if that’s how you connect to the MG7550. If you want to connect wirelessly to the MG7550, you’ll need to select its wireless network name and then enter its wireless password.

  • Page 18: Accessing The Configuration Manager By Using A Browser

    Browser Model MG7550 has a Configuration Manager that provides a lot of technical information about Model MG7550 and that tells you how to do some useful things. Please note that some users will never need to use the Configuration Manager.
  • Page 19         You should see this page:     3) Type admin in the Username field. 4) Type motorola in the Password field.
  • Page 20             5) Click the Login button.
  • Page 21         This should bring you to the Basic Status and Settings page shown below.     The Basic Status and Settings page gives you information about your Internet connection, lets you view and modify your Wi-Fi privacy settings, and shows you basic information about your cable modem’s addresses and software version.
  • Page 22       You can return to the Basic Status and Settings page from any Advanced page by clicking the Motorola stylized M Logo in the upper left-hand corner of the page.     Note the circled (i) ‘information’ icons to the right of the page. You can click the icons for descriptions of entries:  ...
  • Page 23         Click the Advanced button. Note the Menus and Submenus at the top of the page. The currently selected menu item is highlighted (top row), and submenu items corresponding to the selected menu item are displayed in the second row.

  • Page 24: Configuring Your Mg7550 To Support Devices And Applications With Special

            Configuring Your MG7550 to Support Devices and Applications with Special Requirements For Games Played on Game Consoles and PCs, and Security Cameras Devices including game consoles and security cameras often require special router settings to work correctly. This may also be true of games that you play on a PC or another device.
  • Page 25             You can create forwarding rules for both IPv4 and IPv6 environments. These rules determine how data flows from the address to specified LAN addresses and ports. In this document we will describe how to create a rule for an IPv4 network.
  • Page 26               Review your game or device documentation to find the port or ports that need to be forwarded. Also, determine the IP Address that your device is using. You game or device documentation should show you where to find this.

  • Page 27: T O Create A Port Forwardingr

            To Create a Port Forwarding Rule 1 Under Local IP Address, enter the address of the game station, PC or other device. In the case of a security camera, enter the address of the camera’s DVR. 2 Under Local Start Port, enter the starting port that your device or game needs.
  • Page 28             For games and game consoles, you may also need to enable UPnP and to set the Firewall to OFF.
  • Page 29             Click the UPnP Enable box, and click Save at the top of the Router Selections box.            ...
  • Page 30               Select Off in the IPv4 Firewall Protection pulldown, and click Save.

  • Page 31: Changing Wireless Settings

    (laptops, smartphones, etc.) with your MG7550’s wireless network names and password to connect the devices to the Primary Network on your MG7550. (You may want to enable a separate Guest Network or Networks for visitors and others for whom you want to provide Internet access without also providing access to your computers and other devices connected to your network.)
  • Page 32         This will bring you to the Basic Status and Settings page:    ...

  • Page 33: T O Change The Network Name And Wireless Guest Networks

            To Change the Network Name and Password For the 5 GHz band: 1 Select and delete the old Network Name, then type in the new Network Name. 2 Click the Save button. 3 You can click the Show Key box to check your typing for Password. 4 Select and delete the old Password, then type in the new Password.
  • Page 34 4. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button. This will bring you to the Basic Status and Settings page. Click the Advanced button in the upper right.
  • Page 35               To configure and enable a Guest Network on the 2.4 GHz band, first select the 2.4 GHz tab, and then: 1 Select the desired Guest Network (there are seven available). 2 Click the Save button. 3 Select Enabled and click Save to enable the selected Guest Network.

  • Page 36: Changing Firewall Settings

      .    Changing Firewall Settings A Firewall helps protect your Model MG7550 and the devices attached to it from harm from outsiders connecting via the Internet. Model MG7550 comes with reasonable firewall settings. The firewall allows all normal traffic to pass, but protects against well-known attacks.
  • Page 37             The firewall lets you set your protection level through IPv4 Firewall Protection, for example. By default, with the Low setting, all services are allowed. If you select Medium or High protection, the firewall will block all services except those listed in the List of Allowed Services at the bottom of the page.

  • Page 38: Tuning Wireless Performance

    Bluetooth transmitters (e.g. for headsets), or a neighbor’s wireless router. For example, in an apartment an MG7550 could be only feet away from a neighbor’s device on the other side of a shared wall.
  • Page 39         Select the Wireless Scan/Bridge page. Hover over the Wireless menu item to bring the Wireless submenu options into view, then click the Scan/Bridge submenu option. This brings you to the Wireless Scan/Bridge page:      ...
  • Page 40         Select the tab for the band you want to scan, 2.4 GHz or 5 GHz. Then click the “Scan Wireless APs” button at the bottom of the page. This will pop up the wireless Scan Results table:  ...
  • Page 41         If there are very few neighboring wireless devices in your location, you should follow the rule of choosing a channel separated by 5 from all other channels. For example, if there are two neighboring networks using channels 6 and 11, you should choose channel 1.
  • Page 42             Select the tab for the band you want to change. Then select the desired channel from the Channel pulldown, and click Save. Wait for a minute or so for client devices to resynchronize to the new channel. Check to see whether wireless performance has improved.

  • Page 43: (Wmm)

            Wi-Fi Multimedia (WMM) Another possible way to improve performance is to change Wi-Fi Multimedia (WMM) settings. From the Wireless menu, click the WMM submenu: WMM is designed to provide Quality of Service (QoS) support for traffic on your network.

  • Page 44: Parental Control

    Manager as described in chapter 6. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button. This will bring you to the Basic Status and Settings page. Click the Advanced button in the upper right.

  • Page 45: Parental Control

              Note that Parental Control is Disabled by default. You should leave it disabled until you have set up all desired Whitelists and Blacklists. Enable Parental Control once the Whitelist and Blacklist settings are complete. Select Enable, and then Save. If you need to modify the Whitelists or Blacklists, first Disable Parental Control and Save.

  • Page 46: Setting Up A Blacklist

        You may also find the device’s MAC Address by looking at the client list on your MG7550. Click Basic Router DHCP and look at the MAC Addresses in the DHCP Client List: You may have to do a little sleuthing to find your device’s MAC Address, for example by turning the device off and on again to see which MAC Address is removed and then restored to the list.
  • Page 47         Here is an example entry to block access to BadSite.com at all times: Finally, make sure to check the Enable box, and click the Save button. Click the + sign to add another site to block for this device: Now you can add another site, for example WorseSite.com, to the Blacklist: Remember to click Save.

  • Page 48: Setting Up A Whitelist

            Click the Add button to configure a blacklist for another device, if you like. When you have completed all Blacklists, remember to Enable Parental Control at the top of the page, and click Save. Setting up a Whitelist Before you make any changes, make sure Parental Control at the top of the page is Disabled, and click Save if you had to change this.
  • Page 49         Here is an example entry to allow access to Jill_Site.com from 4:00 pm to 8:00 Now you can add another device, for example Joey’s PC, to the Whitelist. First click the Add button. Then enter the entry name, device MAC Address, site to allow, and start and end time for the entry.

  • Page 50: Setting Up Times When Internet

            When you have completed all Whitelists, remember to Enable Parental Control at the top of the page, and click Save. Setting up Times when Internet Access is Allowed and Not Allowed   Before you make any changes, make sure Parental Control at the top of the page is Disabled, and click Save if you had to change this.
  • Page 51         Now set the start and end times of when you want to allow the device to have Internet access. Here is an example of entries to allow Internet access in an after-school period from 5:00 pm to 10:00 pm. We have named the sample entry AfterSch:  ...

  • Page 52: Changing Your Mg7550'S Username And Password, And Resetting To Factory

    Password, and Resetting to Factory Defaults Changing Your MG7550’s Username and Password To change your MG7550’S Username and Password, first log into the Configuration Manager as described in chapter 6. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button.

  • Page 53: Resetting To Factory Defaults

            characters long. Both Username and Password may include lower- and upper-case letters (a – z, A – Z) and numbers (0 – 9). Special characters are not allowed. Be sure to click Save to write your changes to memory. Caution: Once you make this change, you will not be able to log into the modem if you forget the new Username and Password .

  • Page 54: Configuring Alternate Wi-Fi Security Settings

    To do this, first log into the Configuration Manager. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button. This will bring you to the Basic Status and Settings page. Click the Advanced button in the upper right.
  • Page 55         5.) Find the tab WEP Security Settings. 6.) In the field PassPhrase, enter a sequence of letters. This can be words, names, or an arbitrary sequence. 7.) Click the button Generate WEP Keys. 8.) In the WEP Encryption pulldown, select either WEP‐64 bit or WEP‐128 bit.  (WEP‐128 offers more security).
  • Page 56         How to Tell if Your Clients Support WPA2 You can check to see if all other clients that you plan to put on the network support WPA2. You can do this by checking the manual that came with each device or by checking the configuration software for the installed device.

  • Page 57: Troubleshooting Tips

    What if I can’t make an Internet connection right after installation? • First turn your MG7550 off for at least 8 seconds, then on, to see if that fixes the problem. • Check the connections you’ve made to your MG7550. Power and coax connections are required, and up to 4 Ethernet connections are optional.

  • Page 58: Nternet Service But My Speed Is Disappointing

    This lets you see whether your home’s cabling is a problem. • If you’re using a splitter with your MG7550, try the MG7550 without the splitter to see if that helps. If it does, you may need to get a better splitter.

  • Page 59: W Hat If I Think That Wireless Devices Are Interfering With My Mg7550 Wireless Router

    1. Where possible, put the MG7550 as far away as possible from interfering devices such as Bluetooth transmitters and neighbors’ Wi-Fi routers. 2. To try to pick a less used wireless channel for your MG7550. First go in to your MG7550’s Configuration Manager.
  • Page 60         Do you have any other questions? We have lots more information at www.motorolacable.com/mentor...

  • Page 61: Support

          Support We like to help. Please visit the support page on our Website or call our support specialists. Our Website has our Motorola Mentor information, and also provides returns and warranty information. www.motorolacable.com/support Email: support@motorolacable.com Phone: 800-753-0797...

  • Page 62: Compliance

            Compliance FCC Interference Statement This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against radio interference in a residential environment.
  • Page 63 ©MTRLC 2016 MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used under license. All rights reserved.

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