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Canon imageRUNNER ADVANCE 6575i Service Manual
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Canon imageRUNNER ADVANCE 6575i Service Manual

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  • Page 1: Service Guide

    Canon Service Guide...
  • Page 2 Canon U.S.A. Internet e-Support Center Web Site: http://www.support.cusa.canon.com Canon U.S.A. ISG Central Web Site: http://isgcentral.cusa.canon.com Canon Network Access (CNA) Web Site: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE 6575i,...

  • Page 3: Copyrights And Trademarks

    Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.

  • Page 4: Table Of Contents

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Contents Product Overview and Configuration ....................1 A. Overview ............................1 B. Configuration ............................ 3 C. Estimated Performance Standard ....................8 D. Monthly Copy Volume ........................9 1. The Optimum Performance Range ..................... 9 2.
  • Page 5 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide C. Data Management and Security ....................20 1. Initialize All Data/Settings Function ..................20 2. Document Scan Lock Kit-B1 ..................... 21 3. TPM (Trusted Platform Module) ....................21 4. HDD Data Erase ........................22 5.
  • Page 6 R. MEAP Counter ..........................65 S. Toner Bottle Counter ........................65 Limited Warranty Support ........................ 66 A. imageRUNNER ADVANCE 6575i/6565i/6555i Limited Warranty Conditions ....... 66 B. GPR-37/38 Drum Unit Limited Warranty ..................66 C. Warranty Programs ........................66 D. Service Parts Availability ........................ 67 XI.
  • Page 7 XIII. Appendix ............................86 A. Registered Paper Types and Weight ..................... 86 B. Specifications ..........................87 C. Canon imageRUNNER ADVANCE 6575i/6565i/6555i Series Limited Warranty ......103 D. GPR-37/38 Drum Unit Limited Warranty ..................104 E. List of Tables ..........................105 F.

  • Page 8: Product Overview And Configuration

    These devices are intended for mid-high office range. These models bring the following capabilities to end-users: • The imageRUNNER ADVANCE 6575i is a Segment 5 device that prints and copies B&W (Black and White) (Letter sized sheets) at speeds of up to 75-ppm (pages per minute).
  • Page 9 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide • The main unit includes a motion sensor designed to reduce the perceived waiting time for the device to recover from sleep mode. The device is able to detect an approaching user, predict the user’s intent, and recover from sleep mode accordingly.

  • Page 10: Configuration

    (www.cna.cusa.canon.com) for the most up-to-date Item Numbers. Table 1 – Product Configuration Item Item Number imageRUNNER ADVANCE 6575i with optional Saddle Finisher, and POD Deck Lite-C1 Print Engine Standard Speed License imageRUNNER ADVANCE 6575i 0293C002AA imageRUNNER ADVANCE 6565i 0294C002AA imageRUNNER ADVANCE 6555i 0295C002AA Item Numbers and Part Numbers are subject to change without notice.
  • Page 11 Ships with 19" LCD monitor, keyboard and mouse. The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. Contains multiple options. Current eLAN item (intangible) utilizes single eLAN to generate multiple license keys or files for activation.
  • Page 12 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 4 – Hardware Accessories Hardware Accessories Item Item Number Paper Deck Unit-E1 0162C002AA POD Deck Lite-C1 0163C002AA Staple Finisher-V1 0124C001AA Booklet Finisher-V1 0125C001AA 2/3 Hole Puncher Unit-A1 0126C001AA 17, 18 Document Insertion Unit-P1...
  • Page 13 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 5 – imageRUNNER ADVANCE Solutions imageRUNNER ADVANCE Solutions eLAN Item Item Number Item Number imageRUNNER ADVANCE Desktop V4.0 1L 4140B764AA with 3 yrs Software Maintenance imageRUNNER ADVANCE Desktop V4.0 5L 4140B765AA with 3 yrs Software Maintenance imageRUNNER ADVANCE Desktop V4.0 20L...
  • Page 14 MiCard PLUS SC supports 35 different proximity cards types. Refer to ISG Central for a complete list of supported card frequencies. The Application/Jar file can be attained through download only from http://www.canon.com/fau/downloads/. Used for corner/double stapling only. 3 cartridges per case. 5,000 staples per cartridge.

  • Page 15: Estimated Performance Standard

    • The use of recommended media • The use of Genuine Canon service and consumable parts The actual performance of the machine may vary, based on customer usage factors, the physical environment in which the machine is installed, the types of jobs performed, and the types of media used.

  • Page 16: Monthly Copy Volume

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Monthly Copy Volume 1. The Optimum Performance Range The optimum performance range is the volume range that the equipment is intended to run on a regular basis to maintain a high-level of performance and print/copy quality.

  • Page 17: Hardware Accessory Options

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Hardware Accessory Options Canon Branded paper feed, accessories and finishers for the imageRUNNER ADVANCE 6500 Series. Refer to the Appendix to see the specifications for the hardware accessory options. Printer Cover-H1 • Printer Cover-H1 is installed in place of the Duplex Image Reader when this machine is used as a printer model •...

  • Page 18: Staple Finisher-V1

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Staple Finisher-V1 • Finisher provides stacking for up to 3,500 sheets (LTR @ 20 lb bond (80 • Supports corner or double staple up to 65 sheets of paper (@ 20 lb bond (80 g/m •...
  • Page 19 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Figure 1 – Hardware Configuration Chart Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide February 2016 Revision1 Page 12...

  • Page 20: System Features And Options

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide III. System Features and Options The functionality of the imageRUNNER ADAVANCE 6500 Series can be expanded by installing the following system related optional accessories and software. Copy and Print Options 1. imagePASS-Y1 • An external print controller for the imageRUNNER ADAVANCE 6500 Series machines, and supports Adobe Genuine PostScript 3, PCL5e and PCL6.

  • Page 21: Universal Send And Fax Options

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Universal Send and Fax Options 1. Universal Send Trace & Smooth PDF Kit-A1 • Enables the user to make Trace & Smooth PDF, and Adobe Reader Extensions PDF files. • Requires license activation via the LMS.

  • Page 22: Remote Fax Kit-A1

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide 7. Remote Fax Kit-A1 • The Remote Fax Kit-A1 enables an imageRUNNER ADVANCE device without a Fax board installed (the client device) to utilize the Super G3 Fax board installed in another imageRUNNER ADVANCE device (the fax server) to send and receive fax documents via the server.

  • Page 23: Document Storage Capabilities

    It is the customer’s responsibility to create and maintain a data backup plan. Canon USA offers several security options to enhance document handling and storage security needs. See Security Features and Options on Page 18.

  • Page 24: Memory Media

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Memory Media Scan to USB memory media support is standard on the imageRUNNER ADVANCE 6500 Series machines. Users can attach a USB memory stick to the USB port to scan and store documents in the PDF, JPEG, TIFF, XPS or OOXML file format.

  • Page 25: Security Features And Options

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Security Features and Options The imageRUNNER ADVANCE 6500 Series machines include a comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. Options available for the imageRUNNER ADVANCE 6500 with the imagePASS...

  • Page 26: Access Management System

    ULM (Universal Login Manager) is a MEAP application, developed by NT- ware, that provides log in management capabilities, such as simple user authentication, Local Authentication, and Domain Authentication for Canon imageRUNNER ADVANCE devices. These user authentication methods use Picture Log In, PIN Codes, or Proximity Card Log In methods to gain access to the machine.

  • Page 27: Data Management And Security

    Optional Security Kits (HDD Data Erase Kit and Mirroring Kit) • Optional Removable Hard Disk Kit CAUTION Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See the DISCLAIMER, on page for further details.) 1. Initialize All Data/Settings Function The Initialize All Data/Settings function is a standard function on all Canon devices.

  • Page 28: Document Scan Lock Kit-B1

    Once the TPM setting is activated, if the end user fails to back up the TPM key, or if the end user loses the TPM key, it may result in permanent, unrecoverable data loss, for which Canon U.S.A., Inc. is not liable. (See the DISCLAIMER, on page for further details.)

  • Page 29: Hdd Data Erase

    ADVANCE models that aids in safeguarding information and supporting security compliance. The solution enables system administrators to schedule HDD overwrite on Canon devices at a set time (daily, weekly and monthly) or Overwrite HDD data on-demand. System administrators receive a printed confirmation report upon execution of scheduled or on-demand overwriting.

  • Page 30: Removable Hard Disk Kit-Al1

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide 8. Removable Hard Disk Kit-AL1 The optional Removable Hard Disk Drive Kit provides the capability to remove the hard disk drive from the machine so it may be placed in a secure location. The hard disk drive can easily be removed for secure storage on a frequent basis, and can easily be reinstalled for normal machine use.

  • Page 31: Document Security

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Document Security The imageRUNNER ADVANCE 6500 Series machines offer several document security modes to protect printed and distributed documents. 1. Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic...

  • Page 32: Ir-Adv Security Kit-M1 For Ieee 2600 Common Criteria Certification

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide 3. iR-ADV Security Kit-M1 for IEEE 2600 Common Criteria Certification The optional imageRUNNER ADVANCE Security Kit-F1 certifies that the imageRUNNER ADVANCE 6200 Series complies with IEEE standard 2600 . IEEE 2600 is a standard to protect hardcopy devices in a...

  • Page 33: Network Security

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Network Security The imageRUNNER ADVANCE 6500 Series machines secure network communications by using IP Address and MAC (Media Access Control) Address filters, encryption and authentication, and network port and application access control. 1. IPSec...

  • Page 34: Device Security

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Device Security 1. Security Policy Settings The security policy function is used to collectively configure the security- related settings into one security policy. The security policy settings are managed by a system administrator who serves as a security administrator.

  • Page 35: Software Solutions

    A client-based device dashboard application to operate document publishing, management, and printing from an end-user’s PC. In addition, this desktop application can be used with Canon’s imageWARE Document Server application in cases where customers want to share documents that are managed across workgroups or departments.

  • Page 36: Ecopy Pdf Pro Office

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide 5. eCopy PDF Pro Office ePPO (eCopy PDF Pro Office) is a network to desktop office scanning solution that enables end-users to create and share PDFs, edit PDF files, and convert PDF files into searchable, editable, and fully-formatted Microsoft Office or Corel WordPerfect files.

  • Page 37: Ecopy Sharescan

    ADVANCE Series that enables end-users to print electronic files from their mobile devices, such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE device through the EFI PrintMe Cloud Service. Files uploaded to the EFI PrintMe Cloud Server are secured with 128-bit encryption.

  • Page 38: Device Security And Management Software

    Canon U.S.A.’s e-Support Center Web site www.support.cusa.canon.com. 5. imageWARE Secure Audit Manager Express imageWARE Secure Audit Manager Express captures and archives the contents and attributes of all jobs performed on the device. This enables System Administrators to continuously track and archive network activities.

  • Page 39: Meap Web Connection Kit

    Web services and HTML protocols. 7. MDS Cloud The Canon MDS (Managed Document Services) Cloud is a PAAS (Platform as a Service) solution. It consists of an MDS Collection and Configuration Agent, which is installed at the customer’s site, to discover devices and gather information from a customer’s complete fleet of...

  • Page 40: Dealer Sales/Service Authorization

    Online Training – students must complete online material before attending an Instructor-led session • Instructor-led Training (ILT) – available at each of our Canon Regional Training Facilities imageRUNNER ADVANCE 6500 Training The learning path for the imageRUNNER ADVANCE 6500 Series Devices...

  • Page 41: Learning Path For Technicians With Imagerunner Advance 8000/8200 And 6000/6200 Series Certification

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 9 – imageRUNNER ADVANCE 6500 New Technician Training Course Name Course Code Applied Technology (Canon Foundations) Online Training 19TCFAT00O Applied Technology (Canon Foundations) Classroom 19TCFAT01C Systems Technology Online Training 19TSYST00O Systems Technology Virtual Classroom...

  • Page 42: Who Should Attend

    Center Web Site for all technicians. (Refer to the Technical Support section on the e-Support Center Web site for entitlement details.) Training Facilities 1. Online Courses The online courses are located in the e-Learning center on the Canon e-Support Center Site. Certification maps e-Support Center Web Site provide easy access to the training.

  • Page 43: Service Materials

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Service Materials The materials required for the imageRUNNER ADVANCE 6500 Training Program are listed in the table below. Table 11 – Service Materials Model Item Location e-Learning Training Conducted online Program Downloadable from...

  • Page 44: Servicing Notes

    Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide IX. Servicing Notes Power and Plug Requirements Canon USA Inc. strongly suggests dedicated and properly grounded outlets be provided for these imageRUNNER ADVANCE devices. The imageRUNNER ADVANCE 6500 Main Unit requires a dedicated single phase 120V/20A NEMA 5-20R receptacle for proper operation Table 12 –...
  • Page 45 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Figure 2 – Power and Plug Requirements Table 13 – Power and Plug Requirements for Main Unit and Accessories Power Supply Description Power Supply Specifications imageRUNNER ADVANCE 6500 120V / 20A outlet NEMA 5-20...

  • Page 46: Installation Weight & Dimensions

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Installation Weight & Dimensions The imageRUNNER ADVANCE 6500 Series approximate weight and dimensions differ depending on its configuration with the optional accessories. The dimensions are for reference only and should not be confused with the required space for installation.

  • Page 47: Installation Space Requirements

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Installation Space Requirements imageRUNNER ADVANCE 6500 Series machine approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for servicing and operation of the main unit and configuration.
  • Page 48 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 16 – Installation Space Main Unit with the Copy Tray–R1 attached Main Unit with the Document Insertion/Folding Unit-J1, Booklet Finisher-V1, Upright Control Panel, and Paper Deck Unit-E1 Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide...

  • Page 49: Estimated Installation Times

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, calculated from the average amount of labor hours. The estimated unpack and installation times are based on a minimum of one (1) experienced technicians unless otherwise specified.
  • Page 50 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 17 – Estimated Installation Times Continued Estimated Installation Times Estimated Estimated Estimated Description Installation Unpack Time Total Time Time Image Data Analyzer Board-B1 1 minute 5 minutes 6 minutes Serial Interface Kit-K2...

  • Page 51: Recommended System Engineer Requirements

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Recommended System Engineer Requirements An SE (System Engineer) is recommended to work with Canon’s software solutions and networked devices, and should have the following basic job functions: • Systems integration (pre-sales, professional services and post-sales) •...

  • Page 52: Remote Serviceability

    (RDS) Plug-in to the imageWARE Enterprise Management Console retrieves meter readings select service alerts and supplies usage data from up to 1,000 Canon printers, Canon multifunction devices and third-party devices utilizing the standard printer Management Information Base (MIB). The RDS Plug-in transmits the collected data directly to the UGW database.

  • Page 53: Ugw Snapshot

    Support Tab and then the SnapShot sub tab for more information about UGW SnapShot and to access to the tool. 3. Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware and MEAP (Multifunction Embedded Application Platform) applications to imageRUNNER ADVANCE 6500 devices with the imagePASS Server attached.
  • Page 54 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 18 – CDS Firmware Delivery Methods Download Install Method Frequency Cost Savings Firmware Firmware Fully unattended Scheduled updates after initial Recurring Update Automatic Automatic one-time setup periodically (at device) (less than 5...

  • Page 55: Remote Operator's Software Kit

    Remote Operator's Software Kit can be used to demonstrate device features to end-users. Notes: • Canon USA recommends that when performing operations using the Remote Operator Software Kit with end-users that the procedure to enter service mode not be shown to the end-user. Access to the...

  • Page 56: Device Migration Navigator

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide 2. Device Migration Navigator The Device Migration Navigator is an application that can help the service technician select the best tool (Remote UI, USB Memory Media) to migrate device settings for installation (replacement/mass installation) and/or data backup/restoration.

  • Page 57: Content Delivery System

    ADVANCE device and factory settings restored. 2. Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware to imageRUNNER ADVANCE devices with the imagePASS Server attached. Refer to the Content Delivery System Section page 46.

  • Page 58: Lms (License Management System)

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide LMS (License Management System) To activate optional software programs and features preinstalled on the imageRUNNER ADVANCE device, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software.

  • Page 59: Content Delivery System Web Site

    Additionally, you can download select client applications and related manuals from the CDS Web site located at: http://www.canon.com/fau/downloads. Figure 4 – Content Delivery System Web Site If there are activation or installation problems, contact the Technical Support Center, and provide the product’s serial number and LAN.

  • Page 60: Hard Disk Drive Handling

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 61: Consumables

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors are considered when the approximate yield expectancy of a consumable is determined, including paper size and the amount of coverage per page.

  • Page 62: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 63 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 20 – Main Unit Consumable Parts Continued Main Unit Consumable Parts List Description Part Number Quantity Estimated Life Remarks Pressure Roller Static Eliminator FC7-4287-000 500,000 pages Upper Separation Claw FB5-3625-000 500,000 pages...
  • Page 64 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 22 – Paper Deck Unit-E1 Consumable Parts List Paper Deck Unit-E1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Deck pickup roller FL0-4500-000 1,000,000 Deck feed roller FC0-9631-000 1,000,000 Deck separation roller...
  • Page 65 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 25 – Document Insertion / Folding Unit-J1 Consumable Parts Document Insertion / Folding Unit-H1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Pickup roller (upper) 4A3-3870-000 100,000 sheets Separation roller (upper)

  • Page 66: Periodically Replaced Parts

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Periodically Replaced Parts Some parts of the machine must be maintained and replaced periodically to ensure a specific level of machine performance. These parts can affect the performance of the machine once they fail, even if there is no external change or damage.

  • Page 67: Periodic Maintenance

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Periodic Maintenance Some parts of the machine must be checked and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage.
  • Page 68 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 27 – Periodic Maintenance Items Continued Main Unit Periodic Maintenance Estimated Interval Remarks Part Name 250,000 300,000 500,000 1,000,000 As needed △ Δ: Cleaning ×: Lubrication Using lint-free paper, clean △ the drum with the drum Drum Face cleaning powder (FY9-6024).
  • Page 69 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 27 – Periodic Maintenance Items Continued Main Unit Periodic Maintenance Estimated Interval Remarks Part Name 250,000 300,000 500,000 1,000,000 As needed △ Δ: Cleaning ×: Lubrication △ Remove paper lint with lint- Feed Guide free paper and cleaning tool.
  • Page 70 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 27 – Periodic Maintenance Items Continued Main Unit Periodic Maintenance Estimated Interval Remarks Part Name 250,000 300,000 500,000 1,000,000 As needed Δ: Cleaning ×: Lubrication Registration Roller 80,000 Sheets Lead Roller 1...

  • Page 71: Soft Counter

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Soft Counter The imageRUNNER ADVANCE 6500 Series uses soft counters to track its functional copy use. The control panel can display up to eight (8) counters on the counter status check screen (when the counter check key button on the control panel is pressed).

  • Page 72: Meap Counter

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging on to the MEAP SMS (Service Management Service) Application/License Information page via a Web browser.

  • Page 73: Limited Warranty Support

    Reference the Warranty Programs section on the e-Support Center Web site to review details of the following warranty programs and offerings: • The Flat-Rate Program provides a flat-rate credit to Canon USA’s full-line dealers as compensation for warranty expenses that they may incur. •...

  • Page 74: Service Parts Availability

    All National Holidays Shipment options are subject to change Only authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon Parts Order Center (canonparts@cusa.canon.com) for more information. Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide...

  • Page 75: Sample Pricing, Potential Gross Profit Ratios, And Costs

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide XI. Sample Pricing, Potential Gross Profit Ratios, and Costs This chapter explains the potential profitability of the imageRUNNER ADVANCE 6500 Series devices. Potential profitability is based on the total costs to service the device over a three (3) year period, and the pricing set by your dealership.

  • Page 76: Service Revenue/Profit Calculator

    Service Revenue/Profit Calculator The Service Revenue/Profit Calculator is a Microsoft Excel spreadsheet developed by Canon USA to enable your dealership to estimate revenue and costs for imageRUNNER products. Based on your pricing and cost data, the Service Revenue/Profit Calculator can help you to adjust the maintenance agreement rates, business expenses, and estimate your customer's expected usage factors.

  • Page 77: Estimated Costs

    To align more closely with the labor costs in various business environments, Canon USA calculates the Estimated Labor cost to service the device using a burdened hourly labor rate of $45 per hour and $60 per hour.
  • Page 78 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 33 – Estimated Cost imageRUNNER ADVANCE 6575i FIRST SECOND THIRD TOTAL 3 Year 30,000 Prints/Month YEAR YEAR YEAR (3 Years) Average Estimated Parts Cost Estimated Drum Cost Estimated Labor Cost 1,435 Estimated Toner Cost...
  • Page 79 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 35 – Estimated Cost imageRUNNER ADVANCE 6555i FIRST ECOND THIRD TOTAL 3 Year 20,000 Prints/Month YEAR YEAR YEAR (3 Years) Average Estimated Parts Cost Estimated Drum Cost Estimated Labor Cost 1,162 Estimated Toner Cost...

  • Page 80: Sample Pricing

    Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Sample Pricing Canon USA offers sample pricing by carefully analyzing the total costs to service the device over a three-year period using the sample device usage in Table 32 - imageRUNNER ADVANCE 6500 Series Sample Device Usage.
  • Page 81 ADVANCE 6200/6000. The actual maintenance costs of the predecessor models were used to estimate the costs of the current model. This may result in lower labor and part costs. Table 36 — imageRUNNER ADVANCE 6575i Sample Pricing/Gross Profit Matrix Parts Cost Logic Theoretical...
  • Page 82 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 38 — imageRUNNER ADVANCE 6555i Sample Pricing/Gross Profit Matrix Parts Cost Logic Theoretical Practical Burdened Hourly Labor Rate $0.0072 $0.0074 Sample Pricing $0.0076 $0.0078 $0.0080 Sample Device Usage Maintenance Agreement Term 36 Months...

  • Page 83: Sample Pricing For Accessories

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Sample Pricing for Accessories Canon USA offers Sample Pricing for Accessories by carefully analyzing the total costs to service the accessories over a three-year period using the sample device usage in Device Usage Factors.

  • Page 84: Scan Charge Plan

    This may result in an increase to the cost of parts and labor to service the scanning components of the imageRUNNER ADVANCE device. To compensate Canon USA has developed a Scan Charge Plan with sample pricing for scanning.

  • Page 85: Scan Charge Plan Options

    Figure 5 below indicates that approximately 95% of devices have a scan ratio of 100% or less. Therefore, approximately 5% of devices have a scan usage greater than 100%. Canon USA recommends a Scan Charge Plan for these devices. Figure 5 – Scan Ratio Distribution Chart...

  • Page 86: Recommendations To Include A Scan Charge Plan

    Data Sheets The Data Sheets below are what Canon USA uses to calculate a dealer’s estimated costs, pricing, and profit margins using the sample device usage and business expense. The Service Revenue/Profit Calculator is available to adjust the Device Usage, Pricing, and Business Expense to reflect your customer’s usage as well as your pricing and business expense.
  • Page 87 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 43 – Data Sheet imageRUNNER ADVANCE Details 6575i 6555i 6565i 30,000 25,000 20,000 Monthly Print Volume (Approximately) sheets Sheets sheets Up to Up to Up to Print Volume over a Three (3) Year Maintenance Agreement...

  • Page 88: Methods To Reduce Costs

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Methods to Reduce Costs Canon USA strongly recommends that dealers consider introducing imageWARE Remote and the Content Delivery System as methods to increase a technician’s performance and reduce labor costs. imageWARE Remote is a service support tool that can remotely monitor machine issues and usage through the Internet.

  • Page 89: Large Media Considerations

    10%. In response to the labor cost reductions, the estimated gross profit will improve by approximately two points. For example, consider the imageRUNNER ADVANCE 6575i with a click charge set at $0.0068 for B&W). Figure 7 – imageRUNNER ADVANCE 8500 Series Click Charge Example Large Media Considerations If media larger than Letter size (typically 11”...

  • Page 90: Product Technical Support Offerings

    Specialist for the imageRUNNER ADVANCE Series is required for an escalation to Field Support Staff. The DES must have worked on the problem directly before a TSC can escalate to Field Support Staff. See the Canon USA Support Escalation Flow Chart in Figure 8 – Canon USA Support Escalation Flow Chart.
  • Page 91 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Figure 8 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE 6500 Series End-User End-User Contacts Servicing Dealer (Service technician is dispatched to site) Close Case Servicing Technician Contacts Canon USA TSC Assistance...

  • Page 92: Internet Support

    Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide 1. Internet Support Canon USA’s Engineering Services and Solutions Division provides high- quality e-Support via the Internet, and is only available for Canon USA’s Authorized Servicing Dealers. To access e-Support, go to the Canon USA’s e-Support Center Web site at http://www.support.cusa.canon.com.

  • Page 93: Appendix

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide XIII. Appendix Registered Paper Types and Weight Table 44 – Registered Paper Types and Weight Paper Type Paper Weight Thin 2 14 to 15 lb bond (52 to 59 g/m Thin 1 16 lb bond (60 to 63 g/m...

  • Page 94: Specifications

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Specifications Note: All specifications are for reference purposes only and are subject to change without notice. Table 45 – imageRUNNER ADVANCE 6500 Specifications Specification Item imageRUNNER ADVANCE 6575i 6565i 6555i Type Reader-Printer Separated, Console type...
  • Page 95 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 45 – imageRUNNER ADVANCE 6500 Specifications Continued Specification Item imageRUNNER ADVANCE 6575i 6565i 6555i Memory Capacity 3 GB Hard Disk Capacity* 250 GB or more (Used space: 250 GB) Power Source 120 - 127 V AC, 60 Hz, 16 A Maximum Power Consumption 2.1kW or less...
  • Page 96 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 47 – Feeder Specifications Item Specifications Type Printer separated, Stream feed (Feeder), No stream (Reader) Original Feeding Mechanism Automatic Document Feeder Size 11" x 17", LGL, LTR, LTRR, STMT, and STMTR Weight...
  • Page 97 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 48 –POD Deck Lite-C1 Specifications Item Specifications Size 11" x 17", LGL, LTR, LTRR, EXEC, STMTR, and Custom Size (5 1/2" x 7 1/8" to 11 3/4" x 17" (139.7 x 182 to 297 x 431.8 mm))
  • Page 98 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 51 – Document Insertion / Folding Unit-J1 Specifications Item Specifications Size Z-Fold: 11" x 17", LGL, and LTRR C- Fold: LTRR Insertion Unit: 11" x 17", LGL, LTR, LTR, and EXEC Weight...
  • Page 99 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 53 – Staple Finisher-V1 Specifications Item Specifications Paper Size/Weight/Type Size 11" x 17", LGL, LTR, LTRR, EXEC, STMTR, and Custom Size/Free Size (4" x 5 7/8" to 11 3/4" x 17" (100 x 148 mm to 297 x 431.8 mm)
  • Page 100 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 53 – Staple Finisher-V1 Specifications Continued Item Specifications Capacity Per Tray (Tray C) Corner Stapling and Double Stapling LTR and EXEC: 200 sets (or 16 5/8" (423 mm) in height), or total 3,000 sheets 11"...
  • Page 101 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 54 – Booklet Finisher-V1 Specifications Item Specifications Paper Size/Weight/Type Size 11" x 17", LGL, LTR, LTRR, EXEC, STMTR, and Custom Size/Free Size (4" x 5 7/8" to 11 3/4" x 17" (100 x 148 mm to 297 x 431.8 mm)
  • Page 102 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 54 – Booklet Finisher-V1 Specifications Continued Item Specifications Capacity Per Tray (Tray C) Corner Stapling and Double Stapling LTR and EXEC: 200 sets (or 16 5/8" (423 mm) in height), or total 3,000 sheets 11"...
  • Page 103 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 55 – 2/3 Hole Puncher-A1 Specifications Item Specifications Size Two Holes: 11" x 17", LGL, LTR, LTRR, and EXEC Three Holes: 11" x 17", LTR, and EXEC Weight Paper Size/Weight/Type 14 lb bond to 140 lb index (52 to 256 g/m...
  • Page 104 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 57 – Super G3 Fax Board-AS1 Specifications NOTE: Specifications remain the same even when the Super G3 2nd Line Fax Board-AS1 or Super G3 3rd/4th Line Fax Board-AS1is installed. Item Specifications Telephone Line Used*1 Public Switched Telephone Network Normal: 8 pels*2/mm x 3.85 line/mm...
  • Page 105 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 58 – System Environment Item Specifications Windows 7 SP1 WSD Scan Windows 8 Windows 8.1 Windows OS(Operating System): Windows Vista SP2 Windows 7 SP1 Windows 8 Windows 8.1 System requirements for the...
  • Page 106 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Item Specifications Windows Vista Client computers allowed for Windows 7 accessing the Advanced Box Windows 8 Windows 8.1 Windows Server 2003 R2 SP2 with Active Directory Windows Server 2008 SP2 with Active Directory Windows Server...
  • Page 107 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 61 – Send Function (E-Mail and I-Fax Features) Item Specifications Communication Protocol SMTP and POP3 I-Fax Communication Mode Simple and Full For Sending E-mail 100 x 100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x...
  • Page 108 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 63 – Network Environment Wireless LAN Specifications Item Specifications Standard IEEE 802.11g, IEEE 802.11b, IEEE 802.11n Transmission Scheme DS-SS System, OFDM System, Half Duplex Frequency Range 2,412 to 2,472 GHz Infrastructure Mode...
  • Page 109 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 65 – Storage Space Function - Advanced Box Item Specifications Maximum capacity per file: 2 GB Maximum number of files (including folders) a single directory can Storage Capacity hold: 1,000 Maximum number of files (including folders) the...

  • Page 110: Canon Imagerunner Advance 6575I/6565I/6555I Series Limited Warranty

    Product is sold "AS IS" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the supplier or producer thereof. For further information on software, see below.

  • Page 111: Gpr-37/38 Drum Unit Limited Warranty

    Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide GPR-37/38 Drum Unit Limited Warranty Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide February 2016 Revision1 Page 104...

  • Page 112: List Of Tables

    Table 34 – Estimated Cost imageRUNNER ADVANCE 6565i ............71 Table 35 – Estimated Cost imageRUNNER ADVANCE 6555i ............72 Table 36 — imageRUNNER ADVANCE 6575i Sample Pricing/Gross Profit Matrix......74 Table 37 — imageRUNNER ADVANCE 6565i Sample Pricing/Gross Profit Matrix......74 Table 38 —...
  • Page 113 Canon Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide Table 54 – Booklet Finisher-V1 Specifications ................94 Table 55 – 2/3 Hole Puncher-A1 Specifications ................96 Table 56 – Copy Card Reader-F1 Specifications ................96 Table 57 – Super G3 Fax Board-AS1 Specifications ............... 97 Table 58 –...

  • Page 114: List Of Figures

    Figure 5 – Scan Ratio Distribution Chart ..................78 Figure 6 – imageWARE Remote Benefits..................81 Figure 7 – imageRUNNER ADVANCE 8500 Series Click Charge Example ........82 Figure 8 – Canon USA Support Escalation Flow Chart ..............84 Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide February 2016...

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