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HP ProLiant BL685c G6 Maintenance And Service Manual
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HP ProLiant BL685c G6 Maintenance And Service Manual

HP ProLiant BL685c G6 Maintenance And Service Manual

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HP ProLiant BL685c G6 Server Blade
Maintenance and Service Guide
Part Number 508504-003
July 2009 (Third Edition)

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Summary of Contents for HP ProLiant BL685c G6

  • Page 1 HP ProLiant BL685c G6 Server Blade Maintenance and Service Guide Part Number 508504-003 July 2009 (Third Edition)
  • Page 2 © Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    System board ............................44 Cabling ............................. 51 SSD cable routing ........................... 51 Using the HP c-Class Blade SUV Cable ...................... 51 Connecting locally to a server blade with video and USB devices..............51 Accessing a server blade with local KVM ..................52 Accessing local media devices ......................
  • Page 4 HP Insight Remote Support software ......................55 USB support and functionality ........................56 USB support..........................56 Internal USB functionality ........................ 56 External USB functionality ....................... 56 Internal SD support ..........................56 Component identification ......................57 Front panel components ........................... 57 Front panel LEDs .............................

  • Page 5: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
  • Page 6 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 7 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 8 Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
  • Page 9 Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 11 HP fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Illustrated parts catalog Server blade components Item Description Spare part Customer number self repair (on page 5) Access panel 532159-001 Mandatory Heatsink — — a) Processor 1 and 2 511658-001 Optional b) Processor 3 and 4* 511659-001 Optional Processor — —...
  • Page 17 Hard drive blank* 392613-001 Mandatory BL685c G6 SAS controller components* — — a) HP Smart Array P400i Contoller for BL685c G6 532160-001 Optional b) HP Smart Array P400i Controller 512-MB cache module* 451792-001 Mandatory c) HP Smart Array P400i Controller battery*...
  • Page 18 HP 4X DDR IB Dual Port Mezzanine HCA for 450604-001 Mandatory HP BladeSystem c-Class b) HP 4X DDR IB Mezzanine HCA for HP BladeSystem c-Class 410500-001 Mandatory HP Smart Array mezzanine card option* a) HP Smart Array P700m Controller...
  • Page 19 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 20 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 21 Illustrated parts catalog 21...

  • Page 22: Removal And Replacement Procedures

    Required tools You need the following items for some procedures: • T-15 Torx screwdriver (provided inside the access panel) • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 54) Safety considerations Before performing service procedures, review all the safety information.

  • Page 23: Symbols On Equipment

    CAUTION: When performing non-hot-plug operations, you must power down the server blade and/or the system. However, it may be necessary to leave the server blade powered up when performing other operations, such as hot-plug installations or troubleshooting. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

  • Page 24: Power Down The Server Blade

    Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of critical server data and programs. Depending on the Onboard Administrator configuration, use one of the following methods to power down the server blade: •...

  • Page 25: Hp Trusted Platform Module

    If you suspect a TPM board failure, leave the TPM installed and remove the system board ("System board" on page 44). Contact an HP authorized service provider for a replacement system board and TPM board. Access panel To remove the component: Power down the server blade (on page 24).

  • Page 26: Hard Drive Blank

    CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD. To replace the component: Place the access panel on top of the server blade. Allow the panel to extend past the rear of the server blade approximately 1 cm (0.25 in).

  • Page 27: Solid State Drive

    Remove the hard drive. To replace the component, reverse the removal procedure. Solid state drive WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. To remove the component: Power down the server blade (on page 24).

  • Page 28: Dimm Baffle

    Remove the DIMM baffle. To replace the component, reverse the removal procedure. DIMM CAUTION: Use only HP DIMMs. DIMMs from other sources may adversely affect data integrity. To remove the component: Power down the server blade (on page 24). Remove the server blade (on page 24).

  • Page 29: Mezzanine Card

    Remove the DIMM. When replacing DIMMs for processors 3 and 4, it may be helpful to remove the following items: • Hard drives ("Hard drive" on page 26) • SAS controller (on page 30) • Front panel/hard drive cage assembly (on page 34) To replace the component, reverse the removal procedure.

  • Page 30: Sas Controller

    Mezzanine 1 and 2 Mezzanine 3 CAUTION: To prevent damage to the server blade, apply pressure over the mezzanine connector when installing the mezzanine card. Do not apply pressure to the edges of the card. To replace the component, reverse the removal procedure. SAS controller To remove the component: Power down the server blade (on page 24).

  • Page 31: Battery-Backed Write Cache Procedures

    Remove the controller. To replace the component, reverse the removal procedure. Battery-backed write cache procedures Two types of procedures are provided for the BBWC option: • Removal and replacement of failed components: Removing the cache module ("Cache module" on page 31) Removing the battery pack ("Cache module battery pack"...

  • Page 32: Cache Module Battery Pack

    Remove the cache module. To replace the component, reverse the removal procedure. Cache module battery pack To remove the component: Power down the server blade (on page 24). Remove the server blade (on page 24). Remove the access panel ("Access panel"...

  • Page 33: Recovering Data From The Battery-Backed Write Cache

    22). Perform one of the following: Set up a recovery server station using an identical server model. Do not install any internal drives or BBWC in this server. (HP recommends this option.) Removal and replacement procedures 33...

  • Page 34: Front Panel/Hard Drive Cage Assembly

    Find a server that has enough empty drive bays to accommodate all the drives from the failed server and that meets all the other requirements for drive and array migration. Power down the failed server ("Power down the server blade" on page 24). If any data is stored in the cache module, a green LED on the module flashes every 2 seconds.

  • Page 35: Server Blade Release Lever And Button

    Server blade release lever and button To remove the component: Power down the server blade (on page 24). Remove the server blade (on page 24). Remove the access panel ("Access panel" on page 25). Remove all hard drives ("Hard drive" on page 26). Remove all hard drive blanks ("Hard drive blank"...

  • Page 36: Heatsink

    To replace the component, reverse the removal procedure. Heatsink To remove the component: Power down the server blade (on page 24). Remove the server blade (on page 24). Remove the access panel ("Access panel" on page 25). To replace heatsink 3 or 4, perform these additional steps: Remove all hard drives ("Hard drive"...
  • Page 37 Remove the thermal interface protective cover from the heatsink. CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). IMPORTANT: When installing the heatsink, align the guide pins on the processor retention bracket with the alignment holes in the heatsink. Install the heatsink.

  • Page 38: Processor

    Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache sizes. Refer to the label on the processor heatsink for a description of the processor. CAUTION: The server blade supports only two- or four-processor configurations.
  • Page 39 Using your fingers, remove the failed processor. To replace the component: CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.
  • Page 40 If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Align the processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
  • Page 41 Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Close the processor retaining bracket and the processor retaining latch. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing.
  • Page 42 Remove the thermal interface protective cover from the heatsink. CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). IMPORTANT: When installing the heatsink, align the guide pins on the processor retention bracket with the alignment holes in the heatsink. Removal and replacement procedures 42...

  • Page 43: System Battery

    Install the heatsink. Install the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 34), if removed. Install the SAS controller ("SAS controller" on page 30), if removed. Install the hard drives ("Hard drive" on page 26), if removed. Install the access panel ("Access panel"...

  • Page 44: System Board

    Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. System board To remove the component: Power down the server blade (on page 24).
  • Page 45 Open the processor retaining latch and the processor socket retaining bracket. Using your fingers, remove the processor from the failed system board. CAUTION: To avoid damage to the system board: Do not touch the processor socket contacts. • Always install the processor socket cover after removing the processor from the socket. •...
  • Page 46 Near mezzanine card connector Near SD card slot Removal and replacement procedures 46...
  • Page 47 Remove the failed system board. To replace the system board: Install the spare system board. Prepare the processor socket on the spare system board: Removal and replacement procedures 47...
  • Page 48 Remove the processor socket protective cover. Open the processor retaining latch and the processor socket retaining bracket. Install the processor socket cover onto the processor socket of the failed system board. Install the processor on the spare system board. CAUTION: The processor is designed to fit one way into the socket.
  • Page 49 Close the processor retaining latch and the processor socket retaining bracket. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution.
  • Page 50 IMPORTANT: Heatsinks for processors 1 and 2 are not interchangeable with the heatsinks for processors 3 and 4. Install the heatsink. IMPORTANT: Install all components with the same configuration that was used on the failed system board. Install the BBWC battery holders. Install all components removed from the failed system board.

  • Page 51: Cabling

    SSD cable routing Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see "HP c-Class Blade SUV Cable (on page 65)."...

  • Page 52: Accessing A Server Blade With Local Kvm

    Connect a USB keyboard to the second USB connector. Item Description Monitor USB mouse HP c-Class Blade SUV Cable Video connector Server blade USB keyboard Accessing local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD/DVD-ROM or a USB diskette.
  • Page 53 Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The USB hub provides additional connections. Item Description Monitor USB mouse HP c-Class Blade SUV Cable Server blade USB hub USB keyboard USB CD/DVD-ROM drive or diskette drive Cabling 53...

  • Page 54: Diagnostic Tools

    HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en). HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations, troubleshoot problems, and perform repair validation.

  • Page 55: Array Diagnostic Utility

    HP servers, storage, network and SAN environments, plus selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support...

  • Page 56: Usb Support And Functionality

    Download from the HP website (http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=ISDVD). Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid warranty on HP technology, an HP Care Pack Service or HP contractual support agreement. For more information, see the HP website (http://www.hp.com/go/insightremotesupport).

  • Page 57: Component Identification

    Server blade release button Server blade release lever Hard drive bay 2 Hard drive bay 1 * The SUV connector and the HP c-Class Blade SUV Cable are for some server blade configuration and diagnostic procedures. Front panel LEDs Item...

  • Page 58: Sas And Sata Hard Drive Leds

    Item Description Status Health LED Green = Normal operation Amber flashing = Degraded condition Red flashing = Critical condition Flex 1 LED Green = Network linked Green flashing = Network activity Off = No link or activity Flex 2 LED Green = Network linked Green flashing = Network activity Off = No link or activity...

  • Page 59: Sas And Sata Hard Drive Led Combinations

    Item Description Fault/UID LED (amber/blue) Online LED (green) SAS and SATA hard drive LED combinations NOTE: Predictive failure alerts can occur only when the hard drive is connected to a Smart Array controller. Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or flashing Alternating amber The drive has failed, or a predictive failure alert has been and blue...

  • Page 60: System Board Components

    System board components Item Description Processor 4 DIMM slots Processor socket 4 Processor socket 2 (populated) System maintenance switch Processor 2 DIMM slots Mezzanine connector 1 (Type I mezzanine only) Mezzanine connector 2 (Type I or Type II mezzanine) System board thumbscrews (3) Enclosure connectors (2) SSD data connectors (2) Internal USB connector...

  • Page 61: Mezzanine Connector Definitions

    The symbols correspond to the symbols located on the interconnect bays. For more information, see the HP ProLiant BL685c G6 Server Blade Installation Instructions that ship with the server blade. Mezzanine connector definitions PCIe x8 mezzanine connectors support x16 cards at up to x8 speeds.
  • Page 62 • Processor 2 DIMM slots • Processor 3 DIMM slots Component identification 62...

  • Page 63: System Maintenance Switch

    To complete these procedures, you must change physical settings on the system maintenance switch. Clearing the system configuration RBSU can be used to restore the factory default configuration. For more information, see "HP ROM-Based Setup Utility." If the system is unable to boot into RBSU, use the following steps to clear the system configuration: Power down the server blade (on page 24).
  • Page 64 Remove the access panel ("Access panel" on page 25). Change position 6 of the system maintenance switch to on. Install the access panel ("Access panel" on page 25). Install the server blade in the enclosure and power up the server blade. Wait for the POST message that prompts you to change the switch setting: Maintenance switch detected in the "On"...

  • Page 65: Hp C-Class Blade Suv Cable

    HP c-Class Blade SUV Cable Item Connector Description Server blade For connecting to the SUV connector on the server blade front panel Video For connecting a video monitor For connecting up to two USB devices Serial For trained personnel to connect a null modem...

  • Page 66: Specifications

    Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 60°C (-40°F to 140°F) Storage -20°C to 60°C (-4°F to 140°F) Maximum wet bulb temperature 30°C (86°F) Relative humidity (noncondensing)** Operating 10% to 90% Shipping 10% to 90% Storage...

  • Page 67: Acronyms And Abbreviations

    Acronyms and abbreviations Array Diagnostics Utility Customer Self Repair electrostatic discharge Fibre Channel host bus adapter iLO 2 Integrated Lights-Out 2 Integrated Management Log peripheral component interface PCIe peripheral component interconnect express RBSU ROM-Based Setup Utility serial attached SCSI SATA serial ATA Acronyms and abbreviations 67...
  • Page 68 small form-factor Systems Insight Manager trusted platform module unit identification universal serial bus Acronyms and abbreviations 68...

  • Page 69: Index

    59 hard drives, installing 26 baffles 28 heatsink 36 battery 43 HP Insight Diagnostics 22, 54 battery pack, removing 32 battery-backed write cache battery pack 31, 32 BBWC (battery-backed write cache) 31, 32 buttons 57...
  • Page 70 safety considerations 22 safety information 22 SAS backplane 30 SAS controller 30 SAS drives 26, 59 SAS hard drive LEDs 58, 59 SAS/SATA LED combinations 59 SATA hard drive 59 SATA hard drive LEDs 58, 59 server blade release lever 35 solid state drive 27 specifications 66 specifications, environmental 66...

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