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HP Chromebook 11 G8 Education Edition Maintenance And Service Manual
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HP Chromebook 11 G8 Education Edition Maintenance And Service Manual

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Maintenance and Service Guide
HP Chromebook 11 G8 Education Edition
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Chromebook 11 G8 Education Edition

  • Page 1 Maintenance and Service Guide HP Chromebook 11 G8 Education Edition IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Bluetooth is a trademark owned by its proprietor to most models. Some features may not be using any software product preinstalled on and used by HP Inc. under license. Chromebook available on the computer. this computer, you agree to be bound by is a trademark of Google LLC.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Components ......................................3 Right side ....................................3 Left side ..................................... 5 Display ......................................6 Keyboard area ................................... 7 touchpad ................................7 Bottom ....................................... 8 Labels ......................................9 3 Illustrated parts catalog ..................................11 Computer major components ..............................
  • Page 6 Connector board ..............................36 System board ..............................38 Power cable ................................ 41 Display assembly ............................... 42 6 Specifications ......................................51 Computer specifications ................................ 51 7 Backing up, resetting, and recovering ..............................53 Backing up ....................................53 Resetting ....................................53 Recovering ....................................53 Installing the Chromebook Recovery Utility ....................

  • Page 7: Product Description

    Table 1-1 Product description Category Description Product Name HP Chromebook 11 G8 Education Edition Processor Intel® Celeron™ N4120 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache, ● 2400 MHz FSB, 6 W) Intel Celeron N4100 1.1 GHz (SC turbo up to 2.4 GHz) quad core processor (4.0 MB L2 cache, ●...
  • Page 8 Table 1-1 Product description (continued) Category Description Supports a 1-meter C5 power cord Operating system Preinstalled: Chrome64 Serviceability End user replaceable parts: AC adapter Chapter 1 Product description...

  • Page 9: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, (microphone) combo jack earbuds, a headset, or a television audio cable.
  • Page 10 Table 2-1 Right-side components and their descriptions (continued) Component Description Blinking amber: The battery has an error. ● ● Off: The battery is not charging. USB Type-C power connector and super Connects an AC adapter that has a USB Type-C connector, speed port supplying power to the computer and, if needed, charging the computer battery.

  • Page 11: Left Side

    Left side Table 2-2 Left-side components and their descriptions Component Description Nano security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 12: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, go to http://www.hp.com/support, type HP Documentation in the taskbar search box, and then select HP Documentation.

  • Page 13: Keyboard Area

    Keyboard area touchpad Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Keyboard area...

  • Page 14: Bottom

    Bottom Table 2-5 Bottom components and their descriptions Components Description Speaker vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 15: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-6 Service label components Component HP product name Model number Product ID Serial number Warranty period...
  • Page 16 Table 2-7 Service label components (continued) Component Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Chapter 2 Components...

  • Page 17: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 18 Table 3-1 Major component spare part information Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display components on page Keyboard/top cover in chalkboard gray finish (includes keyboard cable): For use in Belgium L90338-A41 For use in Brazil...
  • Page 19 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Israel L90339-BB1 For use in Italy L90339-061 For use in Latin America L90339-161 For use in the Netherlands L90339-B31 For use in Portugal L90339-131 For use in Romania L90339-271 For use in Russia...
  • Page 20 Table 3-1 Major component spare part information (continued) Item Component Spare part number Equipped with an Intel Celeron N4120 processor, 4 GB of system memory, 32 GB of eMMC system L89780-001 storage, and the Google Chrome operating system Equipped with an Intel Celeron N4020 processor, 4 GB of system memory, 64 GB of eMMC system L89779-001 storage, and the Google Chrome operating system Equipped with an Intel Celeron N4020 processor, 4 GB of system memory, 32 GB of eMMC system...

  • Page 21: Display Components

    Display components Table 3-2 Display component spare part information Item Component Spare part number Display bezel L89773-001 Display bracket L89774-001 Display panel: 11.6-in, HD, antiglare, LED, UWVA, touchscreen display panel L89785-001 11.6-in, HD, antiglare, LED, UWVA, non-touchscreen display panel L89784-001 11.6-in, HD, antiglare, LED, SVA, non-touchscreen display panel L89783-001 Display panel cable:...
  • Page 22 Table 3-2 Display component spare part information (continued) Item Component Spare part number In chalkboard gray finish L89769-001 In dark sage gray finish L89770-001 Chapter 3 Illustrated parts catalog...

  • Page 23: Miscellaneous Parts

    Miscellaneous parts Table 3-3 Miscellaneous spare part information Component Spare part number 45-W, AC Adapter (non-PFC, USB Type-C, 1.8-m, 3-pin) L43407-001 Cable Kit (includes adapter cable, connector board high-speed cable, connector board low-speed cable, touchpad L89767-001 cable, and webcam module cable) Power cord (C5, 1.0-m, conventional with sticker): For use in Argentina L19357-001...

  • Page 24: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 25: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 26: Packaging And Transporting Guidelines

    Table 4-1 Typical electrostatic voltage levels Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V...

  • Page 27: Workstation Guidelines

    Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools ● and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ●...
  • Page 28 The following table lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Shielding protection provided by antistatic bags and floor mats Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V...

  • Page 29: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts this your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 53 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 30 Table 5-1 Keyboard/top cover spare part information (continued) For use in country Spare part number For use in country Spare part number For use in country Spare part number or region or region or region For use in the Czech L90339-FL1 For use in Portugal L90339-131...
  • Page 31 Use a thin plastic tool (1) to separate the rear edge of the keyboard/top cover (2) from the bottom cover. Position the computer right side up with the rear toward you. Open the computer as far as it will open. Lift the rear edge of the keyboard/top cover (1) as far as the keyboard cable and touchpad cable allow.
  • Page 32 Remove the keyboard/top cover (5). Reverse this procedure to install the keyboard/top cover. Chapter 5 Removal and replacement procedures...

  • Page 33: Touchpad Cable

    Touchpad cable NOTE: The touchpad cable is included in the Cable Kit, spare part number L89767-001. Before removing the touchpad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Touchpad

    Touchpad Table 5-2 Touchpad spare part information Description Spare part number In chalkboard gray finish L89789-001 In dark sage gray finish L89790-001 Before removing the touchpad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 35 Remove the touchpad (6) and cable. Reverse this procedure to install the touchpad. Component replacement procedures...

  • Page 36: Speakers

    Speakers Table 5-3 Speaker spare part information Description Spare part number Speakers (include left and right speakers, cables, and 2 rubber isolators) L89788-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Battery

    Remove the speakers (4). Reverse this procedure to install the speakers. Battery Table 5-4 Battery spare part information Description Spare part number Battery (2-cell, 47.36-WHr, 6.15-AHr, Li-ion; includes cable) L75783-005 Battery bracket L98587-001 Battery tape L14905-001 Before removing the battery, follow these steps: Shut down the computer.
  • Page 38 Remove the battery (4). Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures...

  • Page 39: Wlan Module

    WLAN module Table 5-5 WLAN module spare part information Description Spare part number Intel 9560 ac 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro WLAN module L41693-005 WLAN bracket M00452-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 40 Remove the WLAN module (4) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures...

  • Page 41: Connector Board Cables

    Connector board cables NOTE: The connector board cables are included in the Cable Kit, spare part number L89767-001. Before removing the connector board cables, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Connector Board

    Connector board Table 5-6 Connector board spare part information Description Spare part number Connector board (includes audio jack and USB port and rubber bumper) L89792-001 Before removing the connector board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 43 Remove the connector board (7) and cables. Reverse this procedure to install the connector board. Component replacement procedures...

  • Page 44: System Board

    System board NOTE: The system board spare part kit includes the processor, heat sink, and replacement thermal material. Table 5-7 System board spare part information Description Spare part number Equipped with an Intel Celeron N4120 processor, 8 GB of system memory, 64 GB of eMMC system storage, and L89782-001 the Google Chrome operating system Equipped with an Intel Celeron N4120 processor, 8 GB of system memory, 32 GB of eMMC system storage, and...
  • Page 45 Release the power cable from the retention clip (9) built into the bottom cover. Remove the six Phillips M2.0×4.2 screws (1) that secure the system board to the bottom cover. Component replacement procedures...
  • Page 46 Remove the right-side I/O bracket (2). The I/O bracket is available using spare part number L89793-001. Lift the left side the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.

  • Page 47: Power Cable

    Power cable NOTE: The power cable is included in the Cable Kit, spare part number L89767-001. Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. See the removal section for each component for information. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 49 Turn the computer right side up with the rear toward you. Open the computer as far as it will open. Release the top edge of the display bezel (1) from the display assembly. Release the left and right edges of the display bezel (2) from the display assembly. Release the bottom edge of the display bezel (3) from the display assembly.
  • Page 50 Remove the display bracket (2). The display bracket is available using spare part number L89774-001. Remove the display panel by following these steps: Remove the four Phillips M2.0×2.9 screws (1) that secure the display panel to the display back cover. Swing the top edge (2) of the display panel up and forward until it rests upside down on the computer.
  • Page 51 Remove the display panel (3). The display panel is available using the following spare part numbers: L89785-001 – 11.6-in, HD, antiglare, LED, UWVA, touchscreen display panel ● ● L89784-001 – 11.6-in, HD, antiglare, LED, UWVA, non-touchscreen display panel ● L89783-001 – 11.6-in, HD, antiglare, LED, SVA, non-touchscreen display panel Remove the display back cover by following these steps: Remove the six Phillips M2.5×3.0 broad head screws (1) that secure the display back cover to the display hinges.
  • Page 52 Remove the display back cover (2). The display back cover is available using spare part numbers L89771-001 (in chalkboard gray finish) and L89772-001 (in dark sage gray finish). Remove the display panel cable by following these steps: Release the display panel cable from the retention clips (1) and routing channel built into the bottom edge of the display back cover.
  • Page 53 Remove the display panel cable (2). The display panel cable is available using spare part numbers L89776-001 (for use only on computers equipped with a touchscreen display assembly) and L89775-001 (for use only on computers equipped with a non-touchscreen display assembly). Remove the webcam module by following these steps: Detach the webcam module (1) from the display back cover.
  • Page 54 Release the ZIF connector (2) to which the webcam module cable is connected, and then disconnect the webcam module cable from the webcam module. Remove the webcam module. The webcam module is available using spare part number L51916-001. Remove the webcam module cable by following these steps: Release the webcam module cable from the retaining clips (1) built into the left hinge area of the display back cover.
  • Page 55 Remove the webcam module cable (2). The webcam module cable is included in the Cable Kit, spare part number L89767-001. Remove the display hinges by following these steps: Remove the four Phillips M2.5×4.7 screws that secure the display hinges to the bottom cover. Slide the hinges (2) forward and remove them.
  • Page 56 Reverse this procedure to reassemble and install the display assembly. Chapter 5 Removal and replacement procedures...

  • Page 57: Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 58 Table 6-1 Computer specifications (continued) Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating –20°C to 60°C –4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating –15 m to 3,048 m –50 ft to 10,000 ft Nonoperating –15 m to 12,192 m...

  • Page 59: Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive . For detailed information about creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all the information on your computer hard drive, including all the files in the Downloads folder.

  • Page 60: Installing The Chromebook Recovery Utility

    Before beginning the recovery process, you need the following: A USB flash drive or SD memory card with a capacity of 4 GB or greater. Beacause all data is erased from ● this storage device when the recovery media is created, back up any files from the device before you begin. A computer with Internet access.

  • Page 61: Setting Up Your Computer After A Reset Or Recovery

    NOTE: If an error message is displayed, you might need to run the Chrome Recovery Utility again or use a different USB flash drive or SD memory card. When the “System Recovery is complete” message is displayed, remove the recovery media. The computer restarts with Chrome OS reinstalled.

  • Page 62: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 63: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 8-1 Power cord requirements Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway...
  • Page 64 Table 8-1 Power cord requirements (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 65: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 66: Index

    Index Symbols/Numerics connector board high-speed cable hinge , spare part number 17 removal 35 removal 49 spare part number 13, 35 spare part number 15, 49 connector board low-speed cable hinge cover AC adapter light 3 removal 35 removal 42 AC adapter, spare part number 17 spare part number 13, 35 spare part numbers 15, 42, 46...
  • Page 67 regulatory information USB Type-C power connector and nano security cable slot, identifying regulatory label 10 super speed port, identifying 4 wireless certification labels 10 removal/replacement procedures 23 vents, identifying 8 resetting 53 operating system, product video, product description 1 Rubber Kit, spare part number 17 description 2 webcam module Screw Kit, spare part number 17...

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