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Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Dell Precision, OptiPlex, Latitude, DellPlus, DellNet, and DellWare are trademarks of Dell Computer Corporation; Intel and Pentium are registered trademarks of Intel Corporation;...
Safety Instructions ......When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge 1 Setting Up Connecting a Printer .
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Sound and Speaker Problems Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Scanner Problems Modem Problems Mouse Problems ......Keyboard Problems Drive Problems .
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Reinstalling Windows Me Reinstalling Windows 2000 3 Adding Parts Removing the Computer Cover Looking Inside Your Computer System Board ......Rotating the Power Supply Removing and Replacing the Front Panel Adding Cards...
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Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell ......
Be sure that nothing rests on your computer’s cables and that the cables are not located where they can be stepped on or tripped over. • Do not spill food or liquids on your computer. If the computer gets wet, contact Dell (see page 68). Safety Instr uctions...
NOTICE: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely. Turn off your computer and all devices. Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer.
Protecting Against Electrostatic Discharge To prevent static damage, discharge static electricity from your body before you touch anything inside your computer and periodically while you work inside the computer. You can do so by touching an unpainted metal surface on the back of the computer. You can also take the following steps to prevent static damage: •...
See the documentation that came with the printer for any recommended preparation procedures, such as: • • • Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer Setting Up Removing the packaging...
You can connect USB devices while the computer is turned on. USB connector on printer HINT: Dell installs drivers for some new printers. Click the Start button, point to Settings, and then click Printers. If your printer is listed in the Printers window, the printer is ready to use.
If you connect an older printer and it doesn’t work after you install the driver, access the system setup program (see page 64) and ensure that the parallel port is set to operate in bidirectional mode. Windows 98 Second Edition (SE) and Windows Millennium Edition (Me) Windows 2000 Setting Up...
S E C T I O N 2 Finding Solutions Help Files Power Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer Problems Scanner Problems Modem Problems Mouse Problems Keyboard Problems Drive Problems Network Problems Windows Error Messages General Program Problems Internet Connection Problems E-Mail Problems...
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Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. Solving Pr oblems See page 18. Get technical assistance from Dell. See page 68. See page 29.
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See page 20. See page 22. See page 23. See page 24. See page 25. See page 26. See page 26. See page 28. See page 24. See page 29. See page 30. See page 30. See page 31. See page 31. Solving Pr oblems...
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HINT: See the Tell Me How help file for information on standby computer has power. If the power light is blinking, the computer is in standby mode. mode—press a key on the keyboard or move the mouse. working by testing it with another device, such as a lamp. firmly inserted into the electrical outlet and the computer power connector.
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Changing the elapsed time before computer goes on standby or hibernate. P E R A T I N G S Y S T E M N O T F O U N D — Call Dell for technical assistance (see page 68). —...
If the screen is difficult to read D J U S T T H E C O N T R A S T A N D B R I G H T N E S S documentation for instructions on adjusting the contrast and brightness. O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60 cm) away from the monitor.
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HINT: The volume control in some MP3 players overrides the are connected as shown on the START HERE sheet for your computer and the Windows volume setting. setup diagram supplied with the speakers. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or working by testing it with another device, such as a lamp.
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If you cannot print to a parallel port printer E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S cable is connected as described on page 12.
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cable is firmly connected to a working electrical power source and that the scanner is turned on. cable is firmly connected to the computer and to the scanner. locking tab or button. scanner documentation for instructions. modem and connect it to a telephone. Listen for a dial tone. you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line.
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— Try using a different telephone line. If you H E C K T H E T E L E P H O N E L I N E are using a line that is 10 ft (3 m) or more in length, try a shorter one. E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H Click the Start button, point to Settings, and click Control Panel.
page 14), reconnect the keyboard cable as shown on the your computer, and then restart the computer. If you cannot save a file to a floppy disk HINT: For information on saving files to a floppy disk, see the Tell Me How My Computer icon.
If the CD-RW drive stops writing D I S K To access Windows Help: must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Closing all programs before writing to the CD-RW may also alleviate the problem.
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O N T A C T Y O U R N E T W O R K A D M I N I S T R A T O R settings are correct and that the network is functioning. I S N O T A C C E S S I B L E H E D E V I C E I S N O T R E A D Y the drive and try again.
A program crashes maintain websites with information that may help you to solve the problem. A program stops responding program that is no longer responding. Then click the End Task button. A solid blue screen appears or a proper shutdown (see page 14), press the power button until the computer turns off.
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E L L — Go to http://support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. — If you cannot solve your problem using the Dell support website...
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Sometimes you can fix a device problem by reinstalling its driver: Solving Pr oblems NOTICE: The Dell support website, http://support.dell.com, and the Dell Dimension ResourceCD provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. ®...
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Dell technical support representative (see page 64). In the system setup program Boot menu, change the boot sequence so that the CD or DVD drive boots first, as directed by a Dell technical support representative. Then place the operating system CD in the CD or DVD drive and close the drive tray.
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Solving Pr oblems Remove the operating system CD from the CD or DVD drive and click OK to restart your computer. The Getting ready to run Windows for the first time screen appears. If the mouse tutorial starts, press <Esc> to exit and then press y. Click the regional setting closest to where you live and click Next.
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Dell technical support representative (see page 64). In the system setup program Boot menu, change the boot sequence so that the CD or DVD drive boots first, as directed by a Dell technical support representative. Then place the operating system CD in the CD or DVD drive and close the drive tray.
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Solving Pr oblems Select the directory in which Windows resides. If C:\WINDOWS (recommended) is displayed, select it, and then click Next. If C:\WINDOWS.000 (recommended) is displayed, click Other, change C:\WINDOWS.000 to C:\WINDOWS, and then click Next. Ensure that Typical is selected, and then click Next. Specify a computer name, workgroup, and computer description, if desired, and then click Next.
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In the system setup program Boot menu, change the boot sequence so that the floppy drive boots first, as directed by a Dell technical support representative. Then, exit the system setup program. Insert the operating system CD into the CD or DVD drive.
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Solving Pr oblems Enter your name and organization in the Personalize Your Software screen, and then click Next. When prompted, enter the Windows product key, which is printed on the Microsoft label on your computer. Then click Next. When the Computer Name and Administrator Password screen appears, enter a name for your computer and a password, if desired.
S E C T I O N 3 Removing the Computer Cover Looking Inside Your Computer Rotating the Power Supply Removing and Replacing the Front Panel Adding Cards Removing Cards Removing and Replacing the AGP Card Adding Memory Adding or Replacing Other Drives Replacing the Computer Cover...
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Adding Parts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: The system board continues to receive a small amount of power when the computer is turned off and attached to an electrical outlet. To avoid damaging the system board, disconnect the power cable from the electrical outlet and from the back of the computer, and then press the power button before you remove the computer cover.
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CAUTION: To prevent cuts, keep your hands clear of the metal edges on the computer as you slide back the cover. Press the cover release button (located at the bottom-left corner of the front panel). Rotate the bottom of the cover outward, away from the computer. Lift the cover away from the computer.
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Adding Parts power supply (page 44) front-panel release button (page 45) drive cage (page 52) hard drive bracket (page 52) drive cable (page 52)
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System Board In the illustration, the text in parentheses indicates how items are identified on the system board. telephony connector (TAPI) parallel port connector (SER PAR) serial port connector (SER PAR) fan connector (FAN) mouse and keyboard connectors (KYBD_MSE) USB connectors (2) (USB2) NIC* and USB (2) connectors (NIC_USB) AGP connector (AGP)
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To access some of the components on the system board, you may need to rotate the system power supply out of the way: Adding Parts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. Turn off the computer and devices, disconnect them from their electrical outlets, and wait at least 5 seconds.
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Press and release the power button to drain the power from the computer. When you have finished accessing components on the system board, rotate the power supply back to its original position until the release tab snaps into the securing tab. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.
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To replace the front panel, fit the two retaining hooks into the recessed slots at the bottom of the computer (see the preceding illustration), and then rotate the top of the panel toward the computer until the tabs snap into the slots on the panel.
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Installing a Card Turn off the computer and devices, disconnect them from their electrical outlets, and wait at least 5 seconds. Press and release the power button to drain the power from the computer, and then remove the computer cover (see page 40). Prepare the card for installation.
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Adding Parts card guide screw card bracket Secure the card bracket to the computer with the screw you removed in step 4. Connect any cables that should be attached to the card. See the documentation that came with the card for information about the card's cable connections.
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. Turn off the computer and devices, disconnect them from their electrical outlets, and press and release the power button to drain the power from the computer.
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Adding Parts Press the lever on the left side of the AGP card clip to release the card from the card connector. AGP card card clip lever AGP card clip To replace the AGP card, gently press it down into the card connector until it clicks into place.
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. You can increase your computer memory by installing memory modules on the system board. See page 61 for information on the type of memory supported by your computer.
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memory module cutouts (2) securing clips (2) notches (2) connector To remove a memory module, press out the securing clip at each end of the HINT: If you remove a memory module (RIMM), memory connector until the memory module disengages from the you must install another connector.
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Remove the drive bracket from the computer drive bay you want to use. Squeeze together the bracket tabs that extend from each side of the drive bracket, and pull the bracket out of the bay. If you are replacing a drive already installed in the bay, disconnect the power and interface cables from the back of the drive before removing the bracket from the bay.
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Adding Parts Attach the new drive to the drive bracket. Turn the drive upside down, and fit the bracket on the drive so that the screw holes align. To ensure proper installation, all screw holes should be aligned and the tabs on the front of the bracket should be flush with the front of the drive.
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Slide the new drive/bracket assembly into the drive bay until both drive bracket tabs snap securely into place. NOTICE: To avoid possible damage when you perform the following step, you must match the colored strip on the interface cable with pin 1 on both the drive and system board connectors.
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DC power cable Adding Parts Connect a DC power cable to the power input connector on the back of the drive. power input connector secondary system board EIDE connector Make sure that all cables are firmly connected. Fold cables out of the way to provide airflow for the fan and cooling vents.
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See the operating system’s documentation for instructions. Test the drive to verify that it is operating properly. • If the drive you installed is a hard drive, run the Dell Diagnostics to test the drive. • For other types of drives, see the drive’s documentation for information on testing the drive.
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Adding Parts Rotate the cover downward toward the bottom of the computer. With both hands, press against the bottom edge of the cover to make sure that the securing hooks at the bottom of the cover click into place. Slide the two parts of the padlock ring together to lock the cover release mechanism.
S E C T I O N 4 Specifications Standard Settings Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Warranty and Return Policy Information...
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PCI connector size Appendix ® ® Intel Pentium 4 microprocessor. Design provides for future Dell-supported upgrades. A slower compatibility speed can be set through the system setup program. 8 KB first-level integrated 256-KB at full microprocessor speed internal to Pentium 4 microprocessor...
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Expansion Bus (continued) PCI connector data width 32 bits (maximum) Memory Architecture RDRAM RIMM sockets four RIMM capacities 64-, 128-, 256-, and 512-MB RDRAM Standard RAM 128 MB (minimum) Maximum RAM 2 GB BIOS address F8000h Drives Externally accessible three 5.25-inch bays for diskette, tape, or CD drives;...
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Ports and Connectors (continued) Secondary EIDE hard drive Floppy drive CD drive audio interface Remote Wakeup Telephony Video Video type NIC* Controls and Lights E-Support Power control Power lights Hard-drive access light Link integrity and speed indicator* Activity light * For systems with built-in network capabilities. Appendix 40-pin connector on PCI local bus 34-pin connector...
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Power DC power supply: Wattage 250 W Heat dissipation 913 BTUs (fully loaded computer without monitor) Voltage (auto-sensing) 90 to 135 V at 60 Hz; 180 to 265 V at 50 Hz; 100 V at 50 to 60 Hz for Japanese computers Backup battery 3-V CR2032 coin cell Physical...
Certain changes might make your computer work incorrectly. Turn on (or restart) your computer. When the blue Dell logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Windows computer and try again.
System Setup Screens The system setup screens display the current configuration information for your computer. Information on the screen is divided into five areas: • Title – The area at the top of all system setup screens that displays your computer’s model number. •...
Replacing the Battery A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery. Appendix Press <Enter> at the Maintenance screen and then click Yes to clear all passwords.
See “Dell Technical Support Policy” on page 67 for a description of the hardware and software support provided by Dell. Country (City) International Access Code...
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Country Code: 43 Home/Small Business Customer Care City Code: 1 Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard Website: http://support.euro.dell.com E-mail: tech_support_central_europe@dell.com Barbados General Support Belgium (Brussels) Technical Support International Access Code: 00 Customer Care...
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Country (City) International Access Code Country Code City Code Canada (North York, Ontario) International Access Code: 011 Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2 China (Xiamen) Country Code: 86 City Code: 592 Colombia Costa Rica Appendix Department Name or Service Area, Website and E-mail Address Automated Order-Status System AutoTech (Automated technical support)
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Czech Republic (Prague) Technical Support International Access Code: 00 Customer Care Country Code: 420 City Code: 2 TechFax Switchboard Website: http://support.euro.dell.com E-mail: czech_dell@dell.com Denmark (Horsholm) Technical Support International Access Code: 00 Relational Customer Care Country Code: 45 Home/Small Business Customer Care...
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Department Name or Service Area, Website and E-mail Address Home and Small Business Technical Support Customer Care Switchboard Switchboard (Alternative) Sales Fax (Alternative) Website: http://support.euro.dell.com E-mail: http://support.euro.dell.com/fr/fr/emaildell/ Corporate Technical Support Customer Care Switchboard Sales Website: http://support.euro.dell.com E-mail: http://support.euro.dell.com/fr/fr/emaildell/ Technical Support...
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Home User Customer Care Country Code: 353 Small Business Customer Care City Code: 1 Corporate Customer Care Sales SalesFax Switchboard Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Italy (Milan) Home and Small Business International Access Code: 00 Technical Support Country Code: 39 Customer Care...
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Technical Support (Dimension™ and Inspiron™) Technical Support Outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™ and Latitude™) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees)
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International Access Code: 00 Home/Small Business Sales (Brussels, Belgium) Country Code: 352 Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) Website: http://support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support Country Code: 853 Customer Service (Penang, Malaysia) Transaction Sales...
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General Support Technical Support Customer Care Home/Small Business Sales Home/Small Business Sales Fax Corporate Sales Corporate Sales Fax Switchboard Website: http://support.euro.dell.com E-mail: tech_nl@dell.com Home and Small Business Government and Business Sales General Support Area Codes, Local Numbers, and Toll Free Numbers...
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Technical Support International Access Code: 00 Relational Customer Care Country Code: 47 Home/Small Business Customer Care Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard Website: http://support.euro.dell.com E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Panama General Support Peru General Support...
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General Support Technical Support Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Technical Support Customer Care Sales Switchboard Website: http://support.euro.dell.com E-mail: dell_za_support@dell.com Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Home and Small Business Technical Support Customer Care Sales Switchboard Website: http://support.euro.dell.com...
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Fax Technical Support Sales Website: http://support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) International Access Code: 00 Technical Support (Corporate)
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Preferred Accounts (500-5000 employees) Customer Care Central Government Customer Care Local Government Customer Care Home/Small Business Sales Corporate/Public Sector Sales Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Area Codes, Local Numbers, and Toll Free Numbers toll free: 0880 060 07 604 633 4949...
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Automated Order-Status System International Access Code: 011 AutoTech (for portable and desktop computers) Country Code: 1 Dell Home and Small Business Group (for portable and desktop computers): Customer Technical Support (Return Material Authorization Numbers) Customer Technical Support (Home sales purchased via http://www.dell.com)
Website and E-mail Address General Support General Support Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.
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Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at http://www.dell.com/products/dellware/index.htm.
Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: •...
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Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.
Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site. Appendix Model number: MMP Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA...
Mexican standards (NOM): Exporter: Dell One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.