Page 1 MG3000 series Online Manual Overview Printing Scanning Frequently Asked Questions English...
Page 2: Table Of Contents
Contents Using This Online Manual......... . . 8 Trademarks and Licenses.
Page 3 WEEE (EU&EEA)..............66 Main Components and Their Use.
Page 4 Canon IJ Status Monitor Screen........
Page 5 Using IJ Scan Utility..............200 What Is IJ Scan Utility (Scanner Software)?.
Page 6 Cannot Find Printer while Using Wireless LAN........268 Network Connection Problems.
Page 7 List of Support Code for Error (Paper Jams)........326 1300.
Page 8: Using This Online Manual
Using This Online Manual Symbols Used in This Document Touch-enabled Device Users (Windows) Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment.
Page 9: Trademarks And Licenses
Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Page 10 Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
Page 11 copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3. Grant of Patent License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable (except as stated in this section) patent license to make, have made, use, offer to sell, sell, import, and otherwise transfer the Work, where such license applies only to those patent claims licensable by such...
Page 12 limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License. 8.
Page 13 * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the Networks Associates Technology, Inc nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 14 This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 15 ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 16 IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. LEADTOOLS Copyright (C) 1991-2009 LEAD Technologies, Inc. CMap Resources ----------------------------------------------------------- Copyright 1990-2009 Adobe Systems Incorporated.
Page 17 Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
Page 18: Basic Operation
Basic Operation Printing Photos from a Computer Copying...
Page 19: Printing Photos From A Computer
Printing Photos from a Computer This section describes how to print photos with My Image Garden. 1. Open the paper support. 2. Pull out the paper output tray and the output tray extension. 3. Load paper vertically WITH THE PRINT SIDE FACING YOU. 4.
Page 20 Note • The number and types of icons displayed vary depending on your region, the registered printer/ scanner and the installed applications. 6. Click the folder with photos you want to print. 7. Click the photos you want to print. To select two or more photos at a time, click photos while pressing the Ctrl key.
Page 21 For Mac OS, click OK in the confirmation message and then click Print. Note • My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways. • For Windows: My Image Garden Guide •...
Page 22: Copying
Copying This section describes how to load originals and copy them to plain paper. 1. Open the paper support. 2. Pull out the paper output tray and the output tray extension. 3. Load paper vertically WITH THE PRINT SIDE FACING YOU. 4.
Page 23 6. Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark. 7. Close the document cover. 8. Press the Black button or Color button. Important • Do not open the document cover until copying is complete. Note •...
Page 24: Handling Paper, Originals, Fine Cartridges, Etc
Handling Paper, Originals, FINE Cartridges, etc. Loading Paper Loading Originals Replacing a FINE Cartridge...
Page 25: Loading Paper
Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes...
Page 26: Loading Plain Paper / Photo Paper
• If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types.
Page 27 3. Slide the paper guide (A) to the left, and load the paper against the far right of the rear tray WITH THE PRINT SIDE FACING YOU. 4. Slide the paper guide (A) to align it with the paper stack. Do not slide the paper guide too hard against the paper.
Page 28 Note • Do not load sheets of paper higher than the load limit mark (D). Note • The printer may make operating noise when feeding paper. • After loading paper, select the size and type of the loaded paper on the print settings screen of the printer driver.
Page 29: Loading Envelopes
Loading Envelopes You can load Envelope DL and Envelope Com 10. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Printing of envelopes from a digital camera is not supported. •...
Page 30 3. Slide the paper guide (A) to the left, and load the envelopes against the far right of the rear tray WITH THE PRINT SIDE FACING YOU. Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up. Up to 5 envelopes can be loaded at once.
Page 31 Note • The printer may make operating noise when feeding envelopes. • After loading envelopes, select the size and type of the loaded envelopes on the print settings screen of the printer driver.
Page 32: Loading Originals
Loading Originals Loading Originals on the Platen Glass Supported Originals...
Page 33: Loading Originals On The Platen Glass
Loading Originals on the Platen Glass 1. Load an original on the platen glass. 1. Open the document cover. Important • Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction.
Page 34 2. Close the document cover gently. Important • After loading the original on the platen glass, be sure to close the document cover before starting to copy or scan.
Page 35: Supported Originals
Supported Originals Item Details Types of originals - Text document, magazine, or newspaper - Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.7 inches (216 x 297 mm)
Page 36: Replacing A Fine Cartridge
Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel...
Page 37: Replacing A Fine Cartridge
Replacing a FINE Cartridge When remaining ink cautions or errors occur, the ink lamps and the Alarm lamp will flash to inform you of the error. In this state, the printer cannot print or scan. Count the number of flashes and take appropriate action.
Page 38 • For Mac OS: Setting the Ink Cartridge to be Used • Color ink may be consumed even when printing a black-and-white document or when black-and- white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer.
Page 39 2. Remove the FINE cartridge. Important • Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area. • Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables. 6. Prepare a new FINE cartridge. 1.
Page 40 Important • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully. • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Page 41 Important • Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder. 2. Push the FINE cartridge in and up firmly until it snaps into place.
Page 42 Important • Check if the FINE cartridge is installed correctly. • The printer cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges. 8. Close the cover. Note • If the Alarm lamp lights or flashes after the cover is closed, take appropriate action. An Error Occurs •...
Page 43: Checking The Ink Status With The Ink Lamps On The Operation Panel
Checking the Ink Status with the Ink Lamps on the Operation Panel Note • The ink level detector is mounted on the printer to detect the remaining ink level. The printer considers as ink is full when a new FINE cartridge is installed, and then starts to detect a remaining ink level. If you install a used FINE cartridge, the indicated ink level of it may not be correct.
Page 44: Maintenance
Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (Mac OS) Cleaning...
Page 45: If Printing Is Faint Or Uneven
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head...
Page 46: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge. Note •...
Page 47 If the problem is still not resolved: Replace the FINE cartridge. Step5 Replacing a FINE Cartridge Note • If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.
Page 48 When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head. Step From the printer Aligning the Print Head From the computer • For Windows: Adjusting Print Head Position Automatically • For Mac OS: Adjusting Print Head Position Automatically...
Page 49: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE cartridge whose ink is low.
Page 50: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern (A) or horizontal white streaks in the pattern (B). (C) Number of sheets printed so far If there are missing lines in the pattern (A): Cleaning the print head is required.
Page 51: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. 1.
Page 52: Deep Print Head Cleaning
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, replace the FINE cartridge with a new one. If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.
Page 53: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the FINE cartridge whose ink is low.
Page 54 Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. • If the print head alignment sheet was not printed correctly, press the Stop button, then redo this procedure from the beginning.
Page 55 Adjusting Print Head Position • For Mac OS: Adjusting Print Head Position • To print and check the current head position adjustment values, hold down the Stop button until the Alarm lamp flashes six times, then release it immediately.
Page 56: Cleaning
Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning)
Page 57: Cleaning Paper Feed Rollers
Rotate the rollers two or more times. After cleaning the paper feed rollers, turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed rollers, contact your nearest Canon service center to request a repair.
Page 58: Cleaning Inside The Printer (Bottom Plate Cleaning)
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 59 If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer.
Page 60: Overview
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Main Components and Their Use Main Components Power Supply Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel Changing Printer's Setting Using Web Browser Network Connection Network Connection Tips...
Page 61 Specifications...
Page 62: Safety
Safety Safety Precautions Regulatory Information WEEE (EU&EEA)
Page 63: Safety Precautions
Safety Precautions Choosing a location • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source.
Page 64: Regulatory Information
20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
Page 65 (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules.
Page 66: Weee (Eu&Eea)
For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon- europe.com/weee.
Page 67 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
Page 68 Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein) Aquest símbol indica que aquest producte no s’ha de llençar a les escombraries de la llar, d’acord amb la...
Page 69 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
Page 70 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
Page 71 úřad vaší obce, správní orgán vykonávající dozor nad likvidací odpadu, sběrny OEEZ nebo služba pro odvoz komunálního odpadu. Další informace týkající se vracení a recyklace OEEZ naleznete na adrese www.canon-europe.com/weee. Csak az Európai Unió és az EGT (Norvégia, Izland és Liechtenstein) országaiban...
Page 72 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko) Tento symbol znamená, že podľa Smernice 2012/19/EÚ...
Page 73 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn)
Page 74 OEEO. Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO, obiščite www.canon-europe.com/weee. Само за Европейския съюз и ЕИП (Норвегия, Исландия и Лихтенщайн) Този...
Page 75 şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi (2012/19/EC) i vašem nacionalnom zakonu. Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada, npr.
Page 76: Main Components And Their Use
Main Components and Their Use Main Components Power Supply...
Page 77: Main Components
Main Components Front View Rear View Inside View Operation Panel...
Page 78: Front View
Front View (1) document cover Open to load an original on the platen glass. (2) paper support Open to load paper in the rear tray. (3) paper guide Align with the left side of the paper stack. (4) rear tray Load paper here.
Page 79 (8) operation panel Use to change the settings of the printer or to operate it. Operation Panel (9) platen glass Load an original here.
Page 80: Rear View
Rear View (1) power cord connector Plug in the supplied power cord. (2) USB port Plug in the USB cable to connect the printer with a computer. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer.
Page 81: Inside View
Inside View (1) FINE cartridge (ink cartridges) A replaceable cartridge that integrates print head and ink tank. (2) FINE cartridge holder Install the FINE cartridge. The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Page 82: Operation Panel
Operation Panel * All lamps on the operation panel are shown lit in the figure below for explanatory purposes. (1) ON button Turns the power on or off. Before turning on the power, make sure that the document cover is closed. (2) ON lamp Lights after flashing when the power is turned on.
Page 83 Flashes: Printing or scanning over wireless LAN. Also flashes while configuring the wireless LAN connection. Note • If this lamp is off, the printer is not connected to the wireless router. In addition to enabling wireless LAN, check the network environment. (5) Network lamp Lights when the wireless LAN is enabled.
Page 84: Power Supply
Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...
Page 85: Confirming That The Power Is On
Confirming that the Power Is On The ON lamp is lit when the printer is turned on. Note • It may take a while for the printer to start printing immediately after you turn on the printer.
Page 86: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 87 Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval.
Page 88: Checking The Power Plug/Power Cord
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...
Page 89: Unplugging The Printer
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 90: Changing Settings
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel Changing Printer's Setting Using Web Browser...
Page 91: Changing Printer Settings From Your Computer (Windows)
Changing Printer Settings from Your Computer (Windows) Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink Cartridge to be Used Managing the Printer Power Changing the Printer Operation Mode...
Page 92: Changing The Print Options
Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Specify this option if you encounter print failures such as part of an image data being cut off. The procedure for changing the print options is as follows: 1.
Page 93: Registering A Frequently Used Printing Profile
Registering a Frequently Used Printing Profile You can register the frequently used printing profile to Commonly Used Settings on the Quick Setup tab. Unnecessary printing profiles can be deleted at any time. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1.
Page 94 Enter a name in the Name field. If necessary, click Options..., set the items, and then click OK. In the Save Commonly Used Settings dialog box, click OK to save the print settings and return to the Quick Setup tab. The name and icon are displayed in Commonly Used Settings.
Page 95: Setting The Ink Cartridge To Be Used
Setting the Ink Cartridge to be Used This feature enables you to specify the most appropriate FINE cartridge among installed cartridges according to an intended use. When one of the FINE cartridges becomes empty and cannot be replaced immediately by a new one, you can specify the other FINE cartridge that still has ink and continue printing.
Page 96: Managing The Printer Power
Managing the Printer Power This function allows you to manage the printer power from the printer driver. The procedure for managing the printer power is as follows: Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the printer driver.
Page 97 Note • When the printer is turned off, the Canon IJ Status Monitor message varies depending on the Auto Power On setting. When the setting is Enable, "Printer is standing by" is displayed. When the setting is Disable,...
Page 98: Changing The Printer Operation Mode
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. The procedure for configuring Custom Settings is as follows: Custom Settings 1. Open the printer driver setup window 2. Make sure that the printer is on, and then click Custom Settings on the Maintenance The Custom Settings dialog box opens.
Page 99 Important • If you are using user-defined paper, use the Custom Paper Size to correctly set the size of the paper loaded in the printer. If an error message is displayed even though the same size that was set is loaded, clear the check box.
Page 100: Changing Settings From Operation Panel
Changing Settings from Operation Panel Quiet setting Turning on/off Printer Automatically Initializing Printer Settings Switching/Disabling Wireless Connection Function...
Page 101: Turning On/Off Printer Automatically
Turning on/off Printer Automatically You can enable the printer to turn on/off automatically considering the environment Turning on Printer Automatically Turning off Printer Automatically Turning on Printer Automatically You can enable the printer to turn on automatically when you perform printing or scanning operations from the computer.
Page 102: Initializing Printer Settings
Initializing Printer Settings You can initialize the printer settings. Important • When using the printer over wireless LAN, note that initialization erases all network settings on the printer, and printing operation from a computer over network may become impossible. To use the printer over network, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Page 103: Switching/Disabling Wireless Connection Function
Switching/Disabling Wireless Connection Function Follow the procedure below to switch the wireless connection function or to disable it. Make sure that the printer is turned on. 2. Press and hold the Wi-Fi button and release it when the Wi-Fi lamp flashes. 3.
Page 104: Network Connection
Network Connection Network Connection Tips...
Page 105: Network Connection Tips
Network Connection Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN/Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connection Method...
Page 106: Default Network Settings
Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon MG3000 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable Wireless LAN DRX Enable ("XX" represents alphanumeric characters.)
Page 107: Another Printer Found With Same Name
Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results.
Page 108: Connecting To Another Computer Via Lan/Changing From Usb To Lan Connection
For Windows: To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or follow the instructions on the Canon website. For Mac OS: To connect an additional computer to the printer via LAN, or to change from USB to LAN connection,...
Page 109: Printing Network Settings
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. Make sure printer is turned on. Load a sheet of A4 or Letter-sized plain paper. 3.
Page 110 Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2- Signal Strength Signal strength 0 to 100 [%] TCP/IPv4 TCP/IPv4 Enable IP Address IP address XXX.XXX.XXX.XXX Subnet Mask Subnet mask XXX.XXX.XXX.XXX Default Gateway Default gateway XXX.XXX.XXX.XXX TCP/IPv6 TCP/IPv6 Enable/Disable Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Link Local Prefix Length Link local prefix length...
Page 111 Wireless Direct Wireless Direct Enable/Disable MAC Address MAC address XX:XX:XX:XX:XX:XX Connection Connection status Active/Inactive SSID SSID Wireless Direct SSID Password Password Wireless Direct password (10 alphanumeric characters) Channel Channel Encryption Encryption method Authentication Authentication method WPA2-PSK TCP/IPv4 TCP/IPv4 Enable IP Address IP address XXX.XXX.XXX.XXX Subnet Mask...
Page 112 PictBridge Commun. PictBridge Communication Enable/Disable DNS Server Obtain DNS server address auto- Auto/Manual matically Primary Server Primary server address XXX.XXX.XXX.XXX Secondary Server Secondary server address XXX.XXX.XXX.XXX Proxy Server Proxy server setting Enable/Disable Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX Proxy Port Proxy port specification 1 to 65535 Cert.
Page 113: Changing Wireless Lan Connection Method
Follow either procedure below to change wireless LAN connection method (infrastructure or Wireless Direct). • For Windows: ◦ Use the Setup CD-ROM or follow the instructions on the Canon website to redo setup. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important •...
Page 114: Ensuring Optimal Printing Results
Ensuring Optimal Printing Results Ink Tips Printing Tips Be Sure to Make Paper Settings after Loading Paper Canceling Print Jobs Printer Handling Precautions Keeping Print Quality High Transporting Your Printer...
Page 115: Transporting Your Printer
Transporting Your Printer When relocating the printer, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport. • With the FINE cartridge left installed in the printer, press the ON button to turn off the power. This allows the printer to automatically cap the print head, thus preventing it from drying.
Page 116: Legal Restrictions On Scanning/Copying
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...
Page 117: Specifications
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 600 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB *1 LAN Port: Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2 *1 A computer that complies with Hi-Speed USB standard is required.
Page 118 * With the Paper Support and Paper Output Tray retracted. Weight Approx. 7.6 lb (Approx. 3.5 kg) * With the FINE Cartridges installed. Canon FINE Cartridge Total 1280 nozzles (BK 320 nozzles, C/M/Y each 320 nozzles) Copy Specifications Multiple copy max.
Page 119 Display XGA 1024 x 768 Other Supported OS Some functions may not be available with each OS. Refer to the Canon web site for details on operation with iOS, Android, Windows RT, and Windows 10 Mobile. Mobile Printing Capability Google Cloud Print PIXMA Cloud Link •...
Page 120 • Windows: A CD-ROM Drive or internet connection is required during software installation. • Windows: Internet Explorer 8, 9, 10 or 11 is required to install Easy-WebPrint EX. • Windows: Some functions may not be available with Windows Media Center. •...
Page 121: Information About Paper
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...
Page 122: Supported Media Types
• For details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
Page 123 • Maximum size: 8.50 x 26.61 inches (215.9 x 676.0 mm) Paper Weight You can use paper in the following weight range. • 17 to 28 lb (64 to 105 g /m ) (plain paper other than genuine Canon paper)
Page 124: Paper Load Limit
Rear Tray Paper Output Tray Canon Red Label Superior <WOP111> Approx. 60 sheets Approx. 10 sheets Canon Océ Office Colour Paper <SAT213> Approx. 50 sheets Approx. 10 sheets Paper for printing photos: Note • For best results in continuous printing, remove printed sheets from the paper output tray to avoid smearing or discoloration.
Page 125: Unsupported Media Types
• Paper that is too thin (weighing less than 17 lb (64 g /m • Paper that is too thick (plain paper weighing more than 28 lb (105 g /m ), except for Canon genuine paper) • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...
Page 126: Handling Paper
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.
Page 127: Printing From Computer
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (Mac OS Printer Driver) Printing Using Canon Application Software Printing Using a Web Service Printing from a Device Equipped with Windows 10 Mobile...
Page 128: Printing From Application Software (Windows Printer Driver)
Printing from Application Software (Windows Printer Driver) Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers...
Page 129: Basic Printing Setup
Basic Printing Setup This section describes settings on the Quick Setup tab used for basic printing. Check that printer power is on Load paper in printer 3. Open printer driver's setup screen 4. Select frequently used settings On the Quick Setup tab, use Commonly Used Settings to select from predefined print settings. When you select a print setting, the settings for Additional Features, Media Type, and Printer Paper Size automatically switch to the predefined values.
Page 130 Important • The print quality selections will differ depending on which print setting you select. 6. Click OK The printer will now print using these settings. Important • When you select Always Print with Current Settings, the settings on the Quick Setup, Main, and Page Setup tabs are saved, and those settings are used in subsequent printings.
Page 131: Paper Settings On The Printer Driver
Media name <Model No.> Media Type in the printer driver Canon Red Label Superior <WOP111> Plain Paper Canon Océ Office Colour Paper <SAT213> Plain Paper Canon genuine papers (Photo Printing) Media name <Model No.> Media Type in the printer driver Photo Paper Plus Glossy II <PP-201/PP-301>...
Page 132: Various Printing Methods
Various Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Scaled Printing Page Layout Printing Tiling/Poster Printing Duplex Printing Setting Up Envelope Printing...
Page 133: Setting A Page Size And Orientation
Setting a Page Size and Orientation The paper size and orientation are essentially determined by the application software. When the page size and orientation set for Page Size and Orientation on the Page Setup tab are same as those set with the application software, you do not need to select them on the Page Setup tab.
Page 134: Setting The Number Of Copies And Printing Order
Setting the Number of Copies and Printing Order The procedure for specifying the number of copies and printing order is as follows: You can also set the number of copies on the Quick Setup tab. 1. Open the printer driver setup window 2.
Page 135 • Print from Last Page: /Collate: • Print from Last Page: /Collate: 4. Click OK When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver.
Page 136: Scaled Printing
Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Open the printer driver setup window 2. Set scaled printing Select Scaled from the Page Layout list on the Page Setup tab. 3. Select the paper size of the document Using Page Size, select the page size that is set with your application software.
Page 137 • Specify a scaling factor Directly type in a value into the Scaling box. The current settings are displayed in the settings preview on the left side of the printer driver. 5. Click OK When you execute print, the document will be printed with the specified scale. Important •...
Page 138 Note • Selecting Scaled changes the printable area of the document.
Page 139: Page Layout Printing
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Open the printer driver setup window 2.
Page 140 Page Layout To change the number of pages to be printed on a single sheet of paper, select the number of pages from the list. Page Order To change the page arrangement order, select a placement method from the list. Page Border To print a page border around each document page, check this check box.
Page 141: Tiling/Poster Printing
Tiling/Poster Printing The tiling/poster printing function allows you to enlarge image data, divide it into several pages, and print these pages on separate sheets of paper. You can also paste the pages together to create a large print like a poster. The procedure for performing tiling/poster printing is as follows: Setting Tiling/Poster Printing 1.
Page 142 4. Set the number of image divisions and the pages to be printed If necessary, click Specify..., specify the following settings in the Tiling/Poster Printing dialog box, and then click OK. Image Divisions Select the number of divisions (vertical x horizontal). As the number of divisions increases, the number of sheets used for printing increases.
Page 143 In the settings preview on the left of the Page Setup tab, click the pages that do not need to be printed. The pages that were clicked are deleted, and only the pages to be printed are displayed. Note • Click the deleted pages to display them again. •...
Page 144: Duplex Printing
Duplex Printing The procedure for printing data on both sides of one sheet of paper is as follows: You can also set duplex printing in Additional Features on the Quick Setup tab. 1. Open the printer driver setup window 2. Set duplex printing Check the Duplex Printing (Manual) check box on the Page Setup tab.
Page 145 6. Complete the setup Click OK on the Page Setup tab. When you execute print, the document is first printed on one side of a sheet of paper. After one side is printed, reload the paper correctly according to the message. Then click Start Printing to print the opposite side.
Page 146: Setting Up Envelope Printing
Setting Up Envelope Printing The procedure for performing envelope printing is as follows: Load envelope on the printer 2. Open the printer driver setup window 3. Select the media type Select Envelope from Commonly Used Settings on the Quick Setup tab. 4.
Page 147 6. Select the print quality Select High or Standard that matches your purpose for Print Quality. 7. Click OK When you execute print, the information is printed on the envelope.
Page 148: Setting The Print Quality Level (Custom)
Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Open the printer driver setup window 2. Select the print quality On the Main tab, select Custom for Print Quality, and click Set..The Custom dialog box opens.
Page 149 Related Topics Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast...
Page 150: Overview Of The Printer Driver
Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver's Setup Screen Canon IJ Status Monitor Checking the Ink Status from Your Computer Canon IJ Preview Deleting the Undesired Print Job Instructions for Use (Printer Driver)
Page 151: Canon Ij Printer Driver
Canon IJ Printer Driver The Canon IJ printer driver (simply called printer driver below) is software that you install onto your computer so that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
Page 152 Opening Printer Driver's Setup Screen You can display the printer driver's setup screen from your application software or by clicking the printer icon. Displaying the Printer Driver's Setup Screen from Your Application Software Perform this procedure to set up the print settings during printing. 1.
Page 153 Note • The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer. • When you receive a notice about the remaining ink level, a mark appears above the ink icon.
Page 154: Instructions For Use (Printer Driver)
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • With some applications, the Copies setting in the Page Setup tab of the printer driver may not be enabled.
Page 155 3. Set the Page Layout that you want, and then click OK to close the window. 4. Without starting printing, close the Print dialog box. 5. Open Word's Print dialog box again. 6. Open the printer driver setup window and click OK. 7.
Page 156: Printer Driver Description
Printer Driver Description Quick Setup tab Description Main tab Description Page Setup tab Description Maintenance tab Description Canon IJ Preview Description Canon IJ Status Monitor Screen...
Page 157: Quick Setup Tab Description
Quick Setup tab Description The Quick Setup tab is for registering commonly used print settings. When you select a registered setting, the printer automatically switches to the preset items. Commonly Used Settings The names and icons of frequently used printing profiles are registered. When you select a printing profile according to the purpose of the document, settings that match the purpose are applied.
Page 158 Check this check box to display a preview before printing. Uncheck this check box if you do not want to display a preview. Important • To use the Canon IJ XPS Preview, you must have Microsoft .NET Framework 4.5.2 or later installed on your computer. Additional Features Displays the frequently used, convenient functions for the printing profile that you selected for Commonly Used Settings on the Quick Setup tab.
Page 159 2-on-1 Printing Prints two pages of the document, side by side, on one sheet of paper. To change the page sequence, click the Page Setup tab, select Page Layout for Page Layout, and click Specify..Then in the Page Layout Printing dialog box that appears, specify the Page Order.
Page 160 Portrait Prints the document so that its top and bottom positions are unchanged relative to the paper feed direction. This is the default setting. Landscape Prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the Maintenance tab, opening the Custom Settings dialog box, and then using Rotate 90 degrees left when orientation is [Landscape] check box.
Page 161 Defaults Restores all the settings you have changed to their default values. Click this button to return all settings on the Quick Setup, Main, and Page Setup tabs to their default values (factory settings). Save Commonly Used Settings dialog box This dialog box allows you to save the information that you set on the Quick Setup, Main, and Page Setup tabs and add the information to the Commonly Used Settings list on the Quick Setup tab.
Page 162 Custom Paper Size dialog box This dialog box allows you to specify the size (width and height) of the custom paper. Units Select the unit for entering a user-defined paper size. Paper Size Specifies the Width and the Height of the custom paper. Measurement is shown according to the units specified in Units.
Page 163: Main Tab Description
Main tab Description The Main tab allows you to create a basic print setup in accordance with the media type. Unless special printing is required, normal printing can be performed just by setting the items on this tab. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper.
Page 164 Shows what the print result will look like before you actually print the data. Check this check box to display a preview before printing. Important • To use the Canon IJ XPS Preview, you must have Microsoft .NET Framework 4.5.2 or later installed on your computer. Defaults Restores all the settings you have changed to their default values.
Page 165 Important • Certain print quality levels cannot be selected depending on the settings of Media Type. Note • The High, Standard, or Draft print quality modes are linked with the slider bar. Therefore when the slider bar is moved, the corresponding quality and value are displayed on the left. This is the same as when the corresponding radio button is selected for Print Quality on the Main tab.
Page 166 contrast. You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50. Print a pattern for color adjustment When the color balance or intensity/contrast is changed, the pattern printing function prints a list of the adjustment results along with the adjustment values.
Page 167 • When Grayscale Printing is checked on the Main tab, Color Correction appears grayed out and is unavailable. Driver Matching With Canon Digital Photo Color, you can print sRGB data with color tints that most people prefer. ICM (ICC Profile Matching) Adjusts the colors by using an ICC profile when printing.
Page 168 Adjusting Color Balance Using Sample Patterns (Printer Driver) Adjusting Intensity/Contrast Using Sample Patterns (Printer Driver) Specifying Color Correction Adjusting Colors with the Printer Driver Printing with ICC Profiles Printing a Color Document in Monochrome Displaying the Print Results before Printing...
Page 169: Page Setup Tab Description
Page Setup tab Description The Page Setup tab allows you to determine how a document is to be arranged on the paper. Also, this tab allows you to set the number of copies and the order of printing. If the application which created the document has a similar function, set them with the application.
Page 170 Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction. The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally. Printer Paper Size Selects the size of paper actually loaded into the printer.
Page 171 Specify... Opens the Booklet Printing dialog box. Click this button to set details on booklet printing. Duplex Printing (Manual) Select whether to print the document to both sides of the paper manually or to one side of the paper. Check this check box to print the document on both sides. This function can be used only when Plain Paper is selected for Media Type and one of Normal-size, Fit-to-Page, Scaled, or Page Layout is selected.
Page 172 Note • With the XPS printer driver, the Stamp/Background... button has become the Stamp... button and only the stamp function can be used. Depending on the type of printer driver you are using and the environment, Stamp and Background may not be available. Custom Paper Size dialog box This dialog box allows you to specify the size (width and height) of the custom paper.
Page 173 pasting pages together to create a poster, increasing the number of divisions allows you to create a larger poster. Print "Cut/Paste" in margins Specifies whether to print the words "Cut" and "Paste" in the margins. These words serve as guidelines for pasting together the pages into a poster. Check this check box to print the words.
Page 174 Specify Margin dialog box This dialog box allows you to specify the margin width for the side to be stapled. If a document does not fit on one page, the document is reduced when printed. Margin Specifies the width of the stapling margin. The width of the side specified by Stapling Side becomes the stapling margin.
Page 175 Do not allow application software to compress print data Compression of the application software print data is prohibited. If the print result has missing image data or unintended colors, selecting this check box may improve the condition. Important • Uncheck this check box under normal circumstances. Note •...
Page 176 Note • Unit of Print Data Processing tab cannot be used with the XPS printer driver. Stamp/Background (Stamp...) dialog box The Stamp/Background (Stamp...) dialog box allows you to print a stamp and/or background over or behind the document pages. In addition to the pre-registered ones, you can register and use your original stamp or background.
Page 177 Select Background... Opens the Background Settings dialog box. You can register a bitmap as a background, and change layout method and intensity of the selected background. Background first page only Selects whether to print the background on the first page only or print on all pages when the document has two or more pages.
Page 178 File Specifies the name of the bitmap file to be used as the stamp. Select File... Opens the dialog box to open a file. Click this button to select a bitmap file to be used as a stamp. Size Adjusts the size of the bitmap file to be used as a stamp. Moving the slider to the right increases the size, moving the slider to the left decreases the size.
Page 179 Note • Spaces, tabs, and returns cannot be entered at the beginning or end of a title. Stamps Shows a list of saved stamp titles. Specify a title to display the corresponding stamp in Title. Save/Save overwrite Saves the stamp. Enter a title in Title, and then click this button.
Page 180 Title Enter the title to save the background image you specified. Up to 64 characters can be entered. Note • Spaces, tabs, and returns cannot be entered at the beginning or end of a title. Backgrounds Shows a list of registered background titles. Specify a title to display the corresponding background in Title.
Page 181: Maintenance Tab Description
Maintenance tab Description The Maintenance tab allows you to perform printer maintenance or change the settings of the printer. Cleaning Performs print head cleaning. Print head cleaning removes any blockage in the print head nozzles. Perform cleaning when printing becomes faint, or a specific color fails to print, even though all ink levels are sufficiently high.
Page 182 Nozzle Check Prints a nozzle check pattern. Perform this function if printing becomes faint or a specific color fails to print. Print a nozzle check pattern, and check whether the print head is working properly. If the print result for a specific color is fainted, or if there are any unprinted sections, click Cleaning to clean the print head.
Page 183 If this happens, click OK to display the most recent settings specified on your computer. View Print History This function starts the Canon IJ XPS preview, and displays the print history. Note • You can use this function only with the XPS printer driver.
Page 184 Perform this function when you want to check the printer status and how a print job is proceeding. Note • If you are using the XPS printer driver, the "Canon IJ Status Monitor" becomes the "Canon IJ XPS Status Monitor".
Page 185 Select the Pattern Number Compare the printed adjustment patterns, and enter the pattern number of the pattern with the least visible streaks or horizontal stripes into the corresponding box. Note • If you do not know how to analyze the printed pattern, see Adjusting Print Head Position. Initial Check Items (Nozzle Check) Before running Nozzle Check, check that the printer power is on, and open the cover of the printer.
Page 186 Auto Power On Selects the auto power-on setting. Specify Disable to prevent the printer from turning on automatically when print data is sent to it. Make sure the printer is on and then click OK to change the printer settings. Specify Enable to turn the printer on automatically when print data is sent to it.
Page 187 Rotate 90 degrees left when orientation is [Landscape] On the Page Setup tab, you can change the rotation direction of the Landscape in the Orientation. To rotate the document 90 degrees to the left when printing, select the check box. Note •...
Page 188: Canon Ij Status Monitor Screen
Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses images and messages to display the printer status and the ink status. During printing, you can check information about the document being printed and the print progress.
Page 189 You can look up the correct FINE cartridge for your printer. Option Menu If a printer message appears, select Enable Status Monitor to start the Canon IJ Status Monitor. Select Enable Status Monitor to use the following commands: Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed.
Page 190 Displays the For secure communication window. This window allows you to download the route certificate, register it to the browser, and disable warning displays. Help Menu Select this menu to display Help information for the Canon IJ Status Monitor including version and copyright information.
Page 191: Installing The Mp Drivers
Installing the MP Drivers You can access our web site through the Internet and download the latest MP Drivers and XPS printer driver for your model. The procedure for installing the downloaded MP Drivers is as follows: 1. Turn off the printer 2.
Page 192: Printing Directly From Smartphone/Tablet
Printing Directly from Smartphone/Tablet Android Print Using Printer with Wireless Direct...
Page 193: Using Printer With Wireless Direct
Using Printer with Wireless Direct You can connect devices (e.g. smartphone or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using wireless direct) This section describes wireless direct, which allows you to print by connecting the devices to the printer directly.
Page 194 2. Select "XXXXXX-MG3000 series" ("XXXXXX" represents last six digits of printer's MAC address.) from list displayed on device. Note • If "XXXXXX-MG3000 series" does not appear on the list, wireless direct is not enabled. Changing Printer's Settings to enable wireless direct.
Page 195 For iOS For Android Changing Printer Setting to Use Wireless LAN Follow the procedure below to change the printer setting to use wireless LAN. Make sure printer is turned on. 2. Press and hold the Wi-Fi button and release it when the Wi-Fi lamp flashes. 3.
Page 196: Making Copies On Plain Paper
Making Copies on Plain Paper Load the original on the platen glass to copy. Make sure that the printer is turned on. Load A4 or Letter-sized plain paper. Load the original on the platen glass. Note • You can switch the size of paper loaded in the rear tray between A4 and Letter. Switching Page Size between A4 and Letter 4.
Page 197 • To set the print quality to "Draft" (speed priority) You can set the print quality to "Draft" (speed priority) following the procedure below. 1. Press and hold down the Color or Black button for 2 or more seconds in step 4. The ON lamp flashes once.
Page 198: Switching Page Size Between A4 And Letter
Switching Page Size between A4 and Letter This setting is useful if you usually load Letter-sized paper in the rear tray. Make sure that the printer is turned on. 2. Press and hold the Stop button until the Alarm lamp flashes 10 times. 3.
Page 199: Scanning From Computer (Windows)
Scanning from Computer (Windows) Using IJ Scan Utility Scanning Using Application Software (ScanGear) Other Scanning Methods IJ Network Scanner Selector EX2 Menu and Setting Screen Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings...
Page 200: Using Ij Scan Utility
Using IJ Scan Utility What Is IJ Scan Utility (Scanner Software)? Starting IJ Scan Utility Using Auto Scan Function Basics Scanning Documents Scanning Photos Scanning Multiple Originals at One Time IJ Scan Utility Screens...
Page 201: What Is Ij Scan Utility (Scanner Software)
What Is IJ Scan Utility (Scanner Software)? IJ Scan Utility is an application for scanning documents, photos, and other items. Access all scanning functions to scan and save directly, from the icons in the IJ Scan Utility main screen. IJ Scan Utility Features Multiple Scanning Modes Auto allows for one click scanning with default settings for various items.
Page 202 Important • Some functions are available only when My Image Garden is installed. Note • To set the applications to integrate with, see Settings Dialog Box.
Page 203: Starting Ij Scan Utility
If IJ Scan Utility is not displayed on the Start screen, select the Search charm, and then search for "IJ Scan Utility". Windows 7/Windows Vista: From Start menu, select All Programs > Canon Utilities > IJ Scan Utility > IJ Scan Utility.
Page 204: Using Auto Scan Function
Using Auto Scan Function Auto Scan allows for automatic detection of the item type. Important • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (scan areas) in whole image view of ScanGear (scanner driver), and then scan again. •...
Page 205: Ij Scan Utility Screens
IJ Scan Utility Screens IJ Scan Utility Main Screen Settings Dialog Box Settings (Auto Scan) Dialog Box Settings (Document Scan) Dialog Box Settings (Photo Scan) Dialog Box Settings (General Settings) Dialog Box...
Page 206: Ij Scan Utility Main Screen
Utility". Windows 7/Windows Vista: From Start menu, select All Programs > Canon Utilities > IJ Scan Utility > IJ Scan Utility to start IJ Scan Utility. You can complete from scanning to saving at one time by simply clicking the corresponding icon.
Page 207 Custom Scans items with your favorite settings and saves the images to a computer. The item type can be automatically detected. Scan/save settings and the response after scanning can be specified in the Settings (Custom Scan) dialog box. Stitch Displays the Image Stitch window in which you can scan the left and right halves of an item larger than the platen and combine the scanned images back into one image.
Page 208: Settings Dialog Box
Settings Dialog Box The Settings dialog box has two tabs: (Scanning from a Computer) and (General Settings). When you click a tab, the options available in the red frame switches; set the details of each function on each tab as needed. (Scanning from a Computer) Tab Set the default actions when scanning from IJ Scan Utility or My Image Garden.
Page 209 Settings (Auto Scan) Dialog Box Click Auto Scan on the (Scanning from a Computer) tab to display the Settings (Auto Scan) dialog box. In the Settings (Auto Scan) dialog box, you can make advanced scan settings to scan by automatically detecting the item type.
Page 210 • Items printed on thin white paper • Long narrow items such as panoramic photos • Reflective disc labels may not be scanned as expected. • Place items to be scanned on the platen correctly. Otherwise, items may not be scanned correctly. Refer to "Positioning Originals (Scanning from Computer)"...
Page 211 Data Format Auto is selected. The following data formats are automatically applied according to the item type when saving. • Photos, postcards, BD/DVD/CD, and business cards: JPEG • Magazines, newspapers, and documents: PDF Important • The save format may differ depending on how you place the item. Positioning Originals (Scanning from Computer) JPEG Image Quality You can specify the image quality of JPEG files.
Page 212 Send to a folder Select this when you also want to save the scanned images to a folder other than the one specified in Save in. You can specify the folder from the pull-down menu. Attach to e-mail Select this when you want to send e-mails with the scanned images attached. You can specify the e-mail client you want to start from the pull-down menu.
Page 213 Settings (Document Scan) Dialog Box Click Document Scan on the (Scanning from a Computer) tab to display the Settings (Document Scan) dialog box. In the Settings (Document Scan) dialog box, you can make advanced scan settings to scan items as documents.
Page 214 Color Mode Select the color mode in which to scan the item. Paper Size Select the size of the item to be scanned. When you select Custom, a screen in which you can specify the paper size appears. Select a Unit, then enter the Width and Height, and then click OK.
Page 215 Reduce moire Reduces moire patterns. Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned. Note • Scanning takes longer than usual when you enable Reduce moire. Reduce gutter shadow Reduces gutter shadows that appear between pages when scanning open booklets.
Page 216 • Resolution is outside the range of 300 dpi to 600 dpi • Font size is outside the range of 8 points to 48 points • Documents containing special fonts, effects, italics, or hand-written text • Documents with patterned backgrounds In that case, select the Check scan results and specify save settings checkbox, and then rotate the image in the Save Settings dialog box.
Page 217 Standard It is recommended that you normally select this setting. High Compresses the file size when saving, allowing you to reduce the load on your network/server. Important • This appears only when PDF or PDF (Multiple Pages) is selected in Data Format. •...
Page 218 Send to an application Select this when you want to use the scanned images as they are in an application that allows you to browse or organize images. You can specify the application from the pull-down menu. Send to a folder Select this when you also want to save the scanned images to a folder other than the one specified in Save in.
Page 219 Settings (General Settings) Dialog Box Click the (General Settings) tab to display the Settings (General Settings) dialog box. In the Settings (General Settings) dialog box, you can set the product to use, file size restriction on e-mail attachment, language to detect text in images, and folder in which to save images temporarily. Important •...
Page 220 Folder to Save Temporary Files Displays the folder in which to save images temporarily. Click Browse... to specify the destination folder. Instructions Opens this guide. Defaults You can restore the settings in the displayed screen to the default settings.
Page 221: Scanning Using Application Software (Scangear)
Scanning Using Application Software (ScanGear) What Is ScanGear (Scanner Driver)? Starting ScanGear (Scanner Driver) Scanning in Basic Mode Scanning in Advanced Mode Scanning Multiple Documents from the ADF (Auto Document Feeder) in Advanced Mode Scanning Multiple Documents at One Time with ScanGear (Scanner Driver) ScanGear (Scanner Driver) Screens Positioning Originals (Scanning from Computer) General Notes (Scanner Driver)
Page 222: What Is Scangear (Scanner Driver)
What Is ScanGear (Scanner Driver)? ScanGear (scanner driver) is software required for scanning documents. Use the software to specify the output size, image corrections, and other settings. ScanGear can be started from IJ Scan Utility or applications that are compatible with the standard TWAIN interface.
Page 223 Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode, output resolution, image brightness, color tone, and other settings.
Page 224: Starting Scangear (Scanner Driver)
Starting ScanGear (Scanner Driver) Use ScanGear (scanner driver) to make image corrections and color adjustments when scanning. Start ScanGear from IJ Scan Utility or other applications. Note • If you have more than one scanner or have a network compatible model and changed the connection from USB connection to network connection, set up the network environment.
Page 225: Scanning In Basic Mode
Scanning in Basic Mode Use the Basic Mode tab to scan easily by following these simple on-screen steps. To scan multiple documents at one time from the Platen, see Scanning Multiple Documents at One Time with ScanGear (Scanner Driver). When scanning from the ADF (Auto Document Feeder), preview is not available. Important •...
Page 226 Important • Some applications do not support continuous scanning from the ADF. For details, see the application's manual. Note • To scan magazines containing many color photos, select Magazine (Color). 3. Click Preview. Preview image appears in the Preview area. Important •...
Page 227 7. Set Image corrections as needed. 8. Click Scan. Scanning starts. Note • Click (Information) to display a dialog box showing the document type and other details of the current scan settings. • How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box.
Page 228: Scangear (Scanner Driver) Screens
ScanGear (Scanner Driver) Screens Basic Mode Tab Advanced Mode Tab...
Page 229: Basic Mode Tab
Basic Mode Tab Use the Basic Mode tab to scan easily by following these simple on-screen steps. This section describes the settings and functions available on the Basic Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Note •...
Page 230 Document (Grayscale) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in black and white. Important • Some applications do not support continuous scanning from the ADF. For details, see the application's manual. Note •...
Page 231 Output Size Select an output size. Output size options vary by the item selected in Destination. Flexible Adjust the cropping frames (scan areas) freely. In thumbnail view: Drag the mouse over a thumbnail to display a cropping frame. When a cropping frame is displayed, the portion within the cropping frame will be scanned.
Page 232 Important • Predefined output sizes such as A4 and 1024 x 768 pixels cannot be deleted. Note • Save up to 10 items. • An error message appears when you enter a value outside the setting range. Enter a value within the setting range.
Page 233 Important • Be sure to see Gutter Shadow Correction for precautions and other information on using this function. Color Pattern... Adjust the image's overall color. Correct colors that have faded due to colorcast or other reasons and reproduce natural colors while previewing color changes. Adjusting Colors Using a Color Pattern Important •...
Page 234 (Rotate Right) Rotates the preview image 90 degrees clockwise. • The result will be reflected in the scanned image. • The image returns to its original state when you preview again. (Auto Crop) Displays and adjusts the cropping frame automatically to the size of the document displayed in the Preview area.
Page 235 When (Thumbnail) is displayed on Toolbar: Cropping frames are specified according to the document size, and thumbnails of scanned images appear. Only the images with the checkbox selected will be scanned. Note • When multiple images are previewed, different outlines indicate different selection status. •...
Page 236 Note • Create cropping frame(s) on the displayed image. In thumbnail view, one cropping frame can be created per image. In whole image view, multiple cropping frames can be created. Adjusting Cropping Frames (ScanGear) Related Topic Scanning in Basic Mode...
Page 237: Advanced Mode Tab
Advanced Mode Tab This mode allows you to make advanced scan settings such as the color mode, output resolution, image brightness, and color tone. This section describes the settings and functions available on the Advanced Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Note...
Page 238 Enter Setting Name and click Add; the name appears in Favorite Settings List. When you click Save, the item appears in the Favorite Settings list and can be selected, along with the predefined items. To delete an item, select it in Favorite Settings List and click Delete. Click Save to save the settings displayed in Favorite Settings List.
Page 239 Note • Zoom rescans the document and displays high-resolution image in Preview. • (Enlarge/Reduce) on the Toolbar zooms in on the preview image quickly. However, the resolution of the displayed image will be low. Preview Performs a trial scan. Scan Starts scanning.
Page 240 In thumbnail view: In whole image view: (Thumbnail) / (Whole Image) Switches the view in the Preview area. (3) Preview Area (Clear) Deletes the preview image from the Preview area. It also resets the Toolbar and color adjustment settings. (Crop) Allows you to specify the scan area by dragging the mouse.
Page 241 (Uncheck All Frames) Available when two or more frames are displayed. Deselects the checkboxes of the images in thumbnail view. (Select All Frames) Available when two or more frames are displayed. Selects the images in thumbnail view and outlines them in blue. (Select All Cropping Frames) Available when two or more cropping frames are specified.
Page 242 Note • When multiple images are previewed, different outlines indicate different selection status. • Focus Frame (thick blue outline): The displayed settings will be applied. • Selected Frame (thin blue outline): The settings will be applied to the Focus Frame and Selected Frames simultaneously.
Page 243: General Notes (Scanner Driver)
General Notes (Scanner Driver) ScanGear (scanner driver) is subject to the following restrictions. Keep these points in mind when using it. Scanner Driver Restrictions • When using the NTFS file system, the TWAIN data source may not be invoked. This is because the TWAIN module cannot be written to the winnt folder for security reasons.
Page 244 • Images may not be scanned correctly in some applications. In that case, increase the operating system's virtual memory and retry. • When image size is too large (such as when scanning large images at high resolution), your computer may not respond or the progress bar may remain at 0 % depending on the application. In that case, cancel the action (for example by clicking Cancel on the progress bar), then increase the operating system's virtual memory or reduce the image size/resolution and retry.
Page 245: Positioning Originals (Scanning From Computer)
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen for scanning. If items are not placed correctly they may not be scanned correctly. Important • Do not place objects on the document cover. When you open the document cover, the objects may fall into your scanner or printer, resulting in malfunction.
Page 246 Multiple items: Allow 0.4 inch (1 cm) or more space between the edges (di- agonally striped area) of the platen and items, and between items. Portions placed on the diagonally striped area cannot be scanned. 0.4 inch (1 cm) or more Note •...
Page 247: Network Scan Settings
• If the icon is not displayed in the notification area on the desktop, follow the procedure below to start. • Windows 10: From the Start menu, click All apps > Canon Utilities > IJ Network Scanner Selector EX2. • Windows 8.1/Windows 8: Click IJ Network Scanner Selector EX2 on the Start screen.
Page 248 • Windows 7/Windows Vista: From the Start menu, click All Programs > Canon Utilities > IJ Network Scanner Selector EX2 > IJ Network Scanner Selector EX2. The icon appears in the notification area on the desktop, and the Scan-from-PC Settings screen appears.
Page 249 Note • If your scanner or printer does not appear, check the following, click OK to close the screen, then reopen it and try selecting again. • MP Drivers is installed • Network settings of your scanner or printer is completed after installing the MP Drivers •...
Page 250: Frequently Asked Questions
Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wireless LAN Network Key Unknown Network For other questions about network, click here. Printing Does Not Start Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Print Results Are Unsatisfactory Print Paper Jams Cannot Install MP Drivers...
Page 251 Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen Cannot Find Printer while Using Wireless LAN Printer Suddenly Cannot Be Used Network Key Unknown Administrator Password Set for Printer Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults...
Page 252: Network Settings And Common Problems
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wireless LAN Cannot Find Printer on Check Printer Settings Screen Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen Cannot Find Printer after Searching it on Printer Detection Screen During Setup...
Page 253 Checking Wireless Router SSID for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printing Is Slow Ink Level Not Shown on Printer Status Monitor (Windows)
Page 254: Connecting The Printer To A Network
Connecting the Printer to a Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and computer/smartphone/tablet using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. •...
Page 255 Troubleshooting Network Settings and Common Problems for troubleshooting on network connection. Notice/Restriction See below for details. • Restrictions on network settings: Restrictions • Notices when printing using web service: Notice for Web Service Printing...
Page 256: Restrictions
Restrictions When connecting another device while a device (such as a smartphone) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router •...
Page 257 • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. •...
Page 258: Network Communication Problems
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems...
Page 259: Cannot Find Printer On Network
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen While using printer: Cannot Find Printer while Using Wireless LAN...
Page 260: Cannot Find Printer On Check Printer Settings Screen During Setup (Windows)
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen.
Page 261: Checking Power Status
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Confirming that the Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device.
Page 262: Checking Pc Network Connection
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
Page 263: Cannot Find Printer On Check Printer Settings Screen During Wireless Lan Setup (Windows)-Checking Wireless Lan Environment
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless LAN Environment Check wireless router configuration and make sure the printer is not placed too far away from the wireless router. For more on checking the setting of the wireless router, refer to the instruction manual supplied with the wireless router or contact its manufacturer.
Page 264: Cannot Find Printer On Check Printer Settings Screen During Wireless Lan Setup (Windows)-Checking Security Software Settings
• If no message appears: Cancel the setup, and then set the security software to allow Canon software to access the network. The file Setup.exe or Setup64.exe in the win > Driver > DrvSetup folder on the Setup CD-ROM After setting the security software, redo the network communication setup from the beginning.
Page 265: Cannot Find Printer On Check Printer Settings Screen During Wireless Lan Setup (Windows)-Checking Wireless Router Settings
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the wireless router and the printer. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.
Page 266: Cannot Proceed Beyond Printer Connection Screen/Connect Cable Screen
Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen If you cannot proceed beyond the Printer Connection screen or the Connect Cable screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 267 3. Turn off printer. 4. Restart computer. 5. Make sure you have no application software running. 6. Redo setup according to instructions on Canon website. Note • You can use the Setup CD-ROM to redo setup. • For Mac OS: 1.
Page 268: Cannot Find Printer While Using Wireless Lan
Check3 If it is not, perform setup. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website. If you can use IJ Network Device Setup Utility, look for printer again. (Windows)
Page 269 Make sure security software's firewall is off. Check10 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 270 IPv6 is disabled and only IPv4 is enabled. If the problem is not resolved, redo setup. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website.
Page 271: Network Connection Problems
Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings...
Page 272: Printer Suddenly Cannot Be Used
Printer Suddenly Cannot Be Used Cannot Communicate with Printer Following Network Settings Change Cannot Communicate with Printer via Wireless LAN Cannot Communicate with Printer Using Wireless Direct Cannot Print or Scan from a Computer Connected to the Network Cannot Communicate with Printer Following Network Settings Change It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Page 273 Make sure security software's firewall is off. Check8 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 274 • Positioning: Make sure there are no obstacles between the wireless router and the printer. Cannot Communicate with Printer Using Wireless Direct Check the power status of printer and other devices (smartphone or tablet). Check1 Turn on the printer or devices. If the power is already turned on, turn it off and on again.
Page 275 If MP Drivers are not installed, install them. Check2 • For Windows: Install the MP Drivers using the Setup CD-ROM or install them from the Canon website. • For Mac OS: Install the MP Drivers from the Canon website. Make sure wireless router does not restrict which computers can access it.
Page 276: Network Key Unknown
Network Key Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.
Page 277 • Using WEP The key length, key format, key to use (one of 1 to 4), and authentication method must be the same for the wireless router, the printer, and your computer. To communicate with a wireless router that uses automatically generated WEP keys, you must set the printer to use the key generated by the wireless router, entering it in hexadecimal format.
Page 278: Printer Cannot Be Used After Replacing Wireless Router Or Changing Its Settings
Changing Its Settings When you replace a wireless router, redo the network setup for the printer. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website.
Page 279 With Encryption On, Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer, make sure the encryption type for the computer and the wireless router matches the type set for the printer.
Page 280: Other Network Problems
Other Network Problems Checking Network Information Restoring to Factory Defaults Message Appears on Computer During Setup Packets Are Sent Constantly (Windows)
Page 281: Checking Network Information
Checking Network Information Checking Printer IP Address or MAC Address Checking Computer IP Address or MAC Address Checking Communication Between the Computer, the Printer, and the Wireless Router Checking Network Setting Information Checking Printer IP Address or MAC Address To check the printer's IP Address or MAC address, print out the network settings information. Printing Network Settings For Windows, you can check the network setting information on the computer screen.
Page 282 Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt as shown below. In Windows 10, right-click Start button and select Command Prompt. In Windows 8.1 or Windows 8, select Command Prompt from the Start screen.
Page 283 3 packets transmitted, 3 packets received, 0% packet loss If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Setting Information To check the printer's network settings information, print out the network settings information. Printing Network Settings...
Page 284: Restoring To Factory Defaults
Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, use the Setup CD-ROM or follow the instructions on the Canon website to redo setup. • For Mac OS: Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible.
Page 285: Printing Problems
Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly/"No Paper" Error Print Results Are Unsatisfactory...
Page 286: Printing Does Not Start
The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • To make the printer the one selected by default, select Set as Default Printer.
Page 287 Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in the dialog that appears. * This may reduce print quality. If printing from your computer, restart computer. Check6...
Page 288: No Ink Comes Out
No Ink Comes Out When a FINE cartridge runs out of ink, replace it with a new one. Check1 Is the FINE cartridge installed properly? Check2 If the FINE cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges.
Page 289: Paper Does Not Feed Properly/"No Paper" Error
Paper Does Not Feed Properly/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
Page 290 Clean paper feed roller. Check7 Cleaning Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 291: Print Results Are Unsatisfactory
Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Do page size and media type settings match size and type of loaded paper? Check1 If these settings do not match, it is not possible to obtain the proper result.
Page 292 Back of Paper Is Smudged Uneven or Streaked Colors...
Page 293: Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Printing Is Blurry Colors Are Wrong...
Page 294 White Streaks Appear Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Are the print head nozzles clogged? Check2 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
Page 295 Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place. After confirming that the FINE cartridge is installed properly, close the cover. • When copying, see also the sections below: Is platen glass dirty? Check6 Clean the platen glass.
Page 296: Colors Are Unclear
Colors Are Unclear Is nozzle check pattern printed properly? Check1 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
Page 297: Lines Are Misaligned
Lines Are Misaligned Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
Page 298: Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Media Types You Can Use Correct curl before loading paper.
Page 299 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing.
Page 300 5. Check message and click OK. • For Mac OS: 1. Make sure printer is turned on. 2. Open the Canon IJ Printer Utility2. Opening the Canon IJ Printer Utility2 3. Select Custom Settings in the pop-up menu. 4. Drag Ink Drying Wait Time: slide bar to set the wait time and click Apply.
Page 301: Scanning Problems (Windows)
Scanning Problems (Windows) Scanning Problems IJ Scan Utility Error Messages ScanGear (Scanner Driver) Error Messages...
Page 302: Scanning Problems
Scanning Problems Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start...
Page 303: Scanner Does Not Work
Scanner Does Not Work Make sure that your scanner or printer is turned on. Check 1 Connect the USB cable to a different USB port on the computer. Check 2 If the USB cable is connected to a USB hub, remove it from the USB hub and Check 3 connect it to a USB port on the computer.
Page 304: Scangear (Scanner Driver) Does Not Start
ScanGear (Scanner Driver) Does Not Start Make sure MP Drivers is installed. Check 1 If not installed, install MP Drivers from the Setup CD-ROM or our website. Select your scanner or printer on the application's menu. Check 2 Important • If your scanner or printer name is displayed multiple times, select the one that does not include WIA. Note •...
Page 305: Mechanical Problems
Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB...
Page 306: Power Does Not Come On
Make sure power plug is securely connected to printer, and then turn it back on. Check2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 307: Power Shuts Off By Itself
• If you are using a Mac OS and if you do not want the printer to turn off automatically: Open Canon IJ Printer Utility2, select Power Settings in the pop-up menu, and then select Disable for Auto Power Off on Auto Power.
Page 308: Usb Connection Problems
USB Connection Problems Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing or scanning speed may slow down due to the communication speed.
Page 309: Cannot Communicate With Printer Via Usb
Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Make sure Enable bidirectional support is selected in Ports sheet of Check3 properties dialog box of printer driver.
Page 310: Installation And Download Problems
Installation and Download Problems Cannot Install MP Drivers Updating MP Drivers in Network Environment (Windows)
Page 311: Cannot Install Mp Drivers
2. Double-click the CD-ROM icon in the window that appears. If the contents of the CD-ROM appear, double-click MSETUP4.EXE. If you cannot install the MP Drivers with the Setup CD-ROM, install them from the Canon website. Note • If the CD-ROM icon does not appear, try the following: •...
Page 312 MP Drivers. Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website. Note • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you may not be able to install the drivers.
Page 313: Updating Mp Drivers In Network Environment (Windows)
Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. The latest MP Drivers for your model are available for download on the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded.
Page 314: Errors And Messages
Errors and Messages An Error Occurs Message Appears...
Page 315: An Error Occurs
An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, the Alarm lamp flashes and a support code (error number) appears on the computer screen.
Page 316 14 flashes Ink cartridge cannot be recognized. 1684 15 flashes FINE cartridge cannot be recognized. 1682 16 flashes Ink has run out. 1688 ON Lamp and Alarm Lamp Flash Alternately Example of 2 times flashing: (A) Flashes (B) Goes off Number of flashes Cause Support Code...
Page 317 6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 When a Support Code and a message are displayed on the computer screen: • For Windows: • For Mac OS:...
Page 318 * The screen differs depending on the OS you are using. For details on how to resolve errors, see List of Support Code for Error. Note • For details on how to resolve errors without Support Codes, see Message Appears.
Page 319: Message Appears
Message Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error.
Page 320 Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. When printer is connected to your computer with a USB cable, check device Check4 status from your computer.
Page 321 Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows) If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a screen appears asking for permission to send the printer and application usage information every month for about ten years. Read the information on the screen and follow the instructions below. •...
Page 322 If you are logged in on an account with administrator privileges, follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select Change. If you select Yes after you have followed the on-screen instructions, the confirmation screen will appear at the time of the next survey.
Page 323 • If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear. Note •...
Page 324 2. Select Applications from Go menu of Finder, double-click the Canon Utilities folder and Inkjet Extended Survey Program folder. 3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app to Trash. 4. Restart computer. Empty Trash and restart your computer. • Changing setting: To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below.
Page 325: List Of Support Code For Error
List of Support Code for Error Support code appears on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action in response.
Page 326: List Of Support Code For Error (Paper Jams)
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If the paper tears and you cannot remove it from the paper output slot or from the rear tray: Paper Is Jammed inside Printer •...
Page 327 • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 328: Paper Is Jammed Inside Printer
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.
Page 329 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
Page 330 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 331 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. • Align the paper guide with the paper stack when you load paper. After carrying out the above measures, press the printer's Black or Color button.
Page 332 1200 Cause Cover is open. What to Do Close the cover and wait for a while. Do not close it while you are replacing a FINE cartridge.
Page 333 1203 Cause Cover is opened during printing. What to Do If paper remains inside the printer, slowly pull out the paper with both hands and close the cover. Press the printer's Black or Color button to resolve the error. The printer ejects one blank sheet of paper and resumes printing from the next paper. The printer will not reprint the page that was printed when the cover is opened.
Page 334 1401 Cause FINE cartridge is not installed. What to Do Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
Page 335 1485 Cause Appropriate ink cartridge is not installed. What to Do Printing cannot be executed because the ink cartridge is not compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button.
Page 336 1682 Cause FINE cartridge cannot be recognized. What to Do Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
Page 337 If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
Page 338 1688 Cause The ink has run out. What to Do Replace the ink cartridge and close the cover. If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled.
Page 339: 339
168A Cause FINE cartridge is not installed properly, or FINE cartridge not compatible with this printer is installed. What to Do Retract the output tray extension and the paper output tray, open the cover, and then remove the FINE cartridges. Make sure the FINE cartridge compatible with the printer is installed.
Page 340 1700 Cause Ink absorber is almost full. What to Do Press the printer's Black or Color button to continue printing. Contact your nearest Canon service center to request a repair.
Page 341 If the protective material or tape is still there, retract the output tray extension and the paper output tray to remove it. Pull down the tape to remove the protective material. If the cover is open, close it. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 342 2900 Cause Scanning print head alignment sheet failed. What to Do Press the printer's Black or Color button and follow the instructions below. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen glass.
Page 343 2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2.
Page 344 4102 Cause Media type and paper size are not set correctly. What to Do Press the printer's Stop button to cancel printing, change the media type or paper size setting, and then redo the printing. • When the media type is set to Photo Paper Plus Glossy II: Set the paper size to 4"...
Page 345 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
Page 346 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 347 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 348 Push up the FINE cartridge until it clicks into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • When clearing an impediment to FINE cartridge holder motion, be careful not to touch clear film (A).
Page 349 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 350: 5B00
5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair.
Page 351 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.

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