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HP Compaq Presario,Presario V5000 User Manual
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HP Compaq Presario,Presario V5000 User Manual

Hp compaq presario,presario v5000: user guide
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Notebook PC User Guide

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Summary of Contents for HP Compaq Presario,Presario V5000

  • Page 1 Notebook PC User Guide...
  • Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition October 2005...

  • Page 3: Table Of Contents

    Table of contents 1 Notebook Tour Components...1 Top components ...2 Front components ... 6 Rear components ...6 Right-side components ...7 Left-side components ...8 Bottom components ... 9 Wireless antennae (select models only) ...10 Additional hardware components...11 Labels...12 Specifications...13 Operating environment ...13 Rated input power ...13 Expansion port input/output signals...14 2 TouchPad and Keyboard...
  • Page 4 Keypads ...22 Using the embedded numeric keypad ...22 Using an external numeric keypad ...23 3 Power Power control and light locations ...25 Power sources ... 2 7 Connecting the AC adapter...28 Standby and hibernation...29 Standby ... 2 9 Hibernation ...29 Initiating standby, hibernation or shutdown...30 Default power settings ...
  • Page 5 Adjusting the volume ... 6 4 Using the external monitor port...65 Using the S-Video-out jack ...66 HP Mobile Remote Control (PC Card version) ...67 Inserting the battery (PC Card version) ...68 Storing the remote control in the PC Card slot ...70 Button quick reference (PC Card version) ...71...
  • Page 6 Wireless controls ...108 802.11 wireless devices (select models only) ...109 Setting up a WLAN in your home ...110 Connecting to a WLAN in your home ...111 HP Mobile Remote Control (ExpressCard version) component functions ...81 Troubleshooting the remote control ...81 ENWW...
  • Page 7 Connecting to a public WLAN ... 1 11 Using wireless security features ...111 Bluetooth wireless devices (select models only) ...112 Wireless device status states ...113 Turning on the devices ...114 Turning off and disabling the devices ...115 10 Modem and Local Area Network Modem ...117 Connecting the modem cable ...118 Connecting a country-specific modem cable adapter ...119...
  • Page 8 Advanced menu ... 1 41 Tools menu ...141 13 Software Updates and Recovery Software updates ...143 HP Software Update ...143 Software updates and the HP Web site ...144 System recovery ... 1 48 Safeguarding your information ...148 Using System Restore ...148 Reinstalling applications ...149 Repairing the operating system ...150...
  • Page 9 Contacting Customer Care by e-mail or telephone ...165 Taking the computer to a service partner ...165 16 Electrostatic discharge Preventing electrostatic discharge ...167 Handling drives ...167 Handling internal components ...167 Grounding methods ... 1 68 Index... 1 69 ENWW...
  • Page 10 ENWW...

  • Page 11: Notebook Tour

    Notebook Tour Components This chapter explains the hardware features of the computer. To see a list of installed hardware in the computer: Select Start > My Computer. In the left pane of the System Tasks window, select View system information. Select Hardware tab >...

  • Page 12: Top Components

    Top components Keys Component Windows logo key Embedded numeric keypad keys Windows applications key Function keys Chapter 1 Notebook Tour Description Displays system information when pressed in combination with the Executes frequently used system functions when pressed in combination with a function key or the key.

  • Page 13: Touchpad

    TouchPad Component TouchPad* Left TouchPad button* TouchPad horizontal scroll zone* Right TouchPad button* TouchPad vertical scroll zone* *This table describes default settings. To view and change TouchPad preferences, select Start > Control Panel > Printers and Other Hardware > Mouse. ENWW Description Moves the pointer and selects or activates items...

  • Page 14: Buttons And Switches

    Buttons and switches Component Wireless button* Power button* Volume down button Volume up button Volume mute button *This table describes default settings. Chapter 1 Notebook Tour Description Turns the wireless functionality on or off, but does not create a wireless connection.

  • Page 15: Lights

    Lights Component Wireless light Power lights* (2) Caps lock light Battery light IDE (Integrated Drive Electronics) drive light Num lock light Volume mute light *There are 2 power lights. Both display the same information. The light on the power button is visible only when the computer is open;...

  • Page 16: Front Components

    Front components Component Infrared lens Speakers (2) Display release latch Rear components Component Vent* *The computer has 3 vents. The other vents are located on the bottom of the computer. Chapter 1 Notebook Tour Description Links the computer to an optional remote control. Produce system sound.

  • Page 17: Right-Side Components

    Right-side components Component Audio-out (headphone) jack Audio-in (microphone) jack ExpressCard slot USB port (select models only) Optical drive RJ-11 (modem) jack Power connector ENWW Description Produces system sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. NOTE On select models, the headphone jack can also be used to output S/PDIF digital audio.

  • Page 18: Left-Side Components

    Left-side components Component Security cable slot External monitor port S-Video-out jack RJ-45 (network) jack Expansion port 2 USB ports (2) 1394 port (select models only) PC Card slot (select models only) Supports optional Type I or Type II PC Cards. Media Reader (select models only) (10)

  • Page 19: Bottom Components

    Bottom components Component Battery bay Battery pack release latch Memory module compartment Hard drive bay Vents (2)† *Battery packs vary by model. †The computer has 3 vents. One other vent is located on the rear of the computer. ENWW Description Holds the primary battery pack.* Releases the battery pack from the battery bay.

  • Page 20: Wireless Antennae (Select Models Only)

    Wireless antennae (select models only) On select computer models, there are at least 2 wireless antennae that send and receive wireless device signals. They are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennae free from obstructions. Chapter 1 Notebook Tour ENWW...

  • Page 21: Additional Hardware Components

    Additional hardware components Component Battery pack* AC adapter Power cord* Country-specific modem cable adapter (select models only) Modem cable* *Modem cables, battery packs, and power cords vary in appearance by region and country. ENWW Description Powers the computer when the computer is not connected to external power. Converts AC power to DC power.

  • Page 22: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. ● Service tag—Provides the product name, serial number (S/N), and other specifics about the computer. Have this information available when you contact Customer Care. The service tag label is affixed to the bottom of the computer.

  • Page 23: Specifications

    Although the computer can be powered from a stand-alone DC power source, it should be powered only with an AC adapter or a DC power cord supplied by or approved for an HP computer. The computer is capable of accepting DC power within the following specifications.

  • Page 24: Expansion Port Input/Output Signals

    Expansion port input/output signals The expansion port signal information in this section may be helpful if you plan to use an optional expansion product that connects to the expansion port on the computer. The expansion port is illustrated in the The following table identifies the input and output signals supported by the expansion port on the computer.

  • Page 25: Touchpad And Keyboard

    TouchPad and Keyboard TouchPad The following illustration and table describe the computer TouchPad. Component TouchPad* Left TouchPad button* TouchPad horizontal scroll zone* Right TouchPad button* TouchPad vertical scroll zone* *This table describes default settings. To view and change TouchPad preferences, select Start > Control Panel >...

  • Page 26: Using The Touchpad

    Using the TouchPad To move the pointer, slide your finger across the TouchPad surface in the direction you want the pointer to go. Use the left and right TouchPad buttons as you would the left and right buttons on an external mouse.

  • Page 27: Keyboard

    Keyboard The following sections provide information on the keyboard features of the notebook. Hotkeys Hotkeys are combinations of the The icons on the through procedures are discussed in the following sections. ENWW key (1) and either the keys represent the hotkey functions. Hotkey functions and key (2) or one of the function keys (3).

  • Page 28: Hotkey Quick Reference

    Hotkey quick reference Function Display and clear system information. Open the Help and Support Center. Open the Print Options window. Open a Web browser. Switch the screen image between the computer display and an external display. Initiate standby. Initiate QuickLock. Decrease screen brightness.

  • Page 29: Open The Help And Support Center (Fn+F1)

    ● Automated and interactive troubleshooting, repair solutions, and system recovery procedures. ● Links to HP support specialists. You can also access the Help and Support Center by selecting Start > Help and Support. Open the Print Options window (fn+f2) Press fn+f2 to open the Print Options window of the active Windows application.

  • Page 30: Switch The Screen Image (Fn+F4)

    Switch the screen image (fn+f4) Press fn+f4 to switch the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, each time you press among the computer display, the monitor display, and a simultaneous display on both the computer and the monitor.

  • Page 31: Initiate Quicklock (Fn+F6)

    Initiate QuickLock (fn+f6) Press fn+f6 to initiate the QuickLock security feature. QuickLock protects your information by displaying the operating system Log On window. While the Log On window is displayed, the computer cannot be accessed until a Windows user password or a Windows administrator password is entered.

  • Page 32: Keypads

    Keypads The computer has an embedded numeric keypad and also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. Component num lock light num lk Embedded numeric keypad Using the embedded numeric keypad The 15 keys of the embedded numeric keypad can be used like the keys on an external keypad.

  • Page 33: Switching Key Functions On The Embedded Numeric Keypad

    Switching key functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions by using the combination. ● To change the function of a keypad key to keypad functions while the keypad is off, press and hold the key while pressing the keypad key.
  • Page 34 Chapter 2 TouchPad and Keyboard ENWW...

  • Page 35: Power

    Power Power control and light locations The following illustration and table identify and describe the power control and light locations. NOTE Your computer may look slightly different from the illustrations in this section. Component Power button ENWW Description When the computer is ●...

  • Page 36: Power Sources 2

    Component Power lights* (2) fn+f5 Battery light *There are 2 power lights. Both display the same information. The light on the power button is visible only when the computer is open; the other power light is always visible on the front of the computer.

  • Page 37: Power Sources

    Power sources The computer can run on internal or external AC power. The following table indicates the best power sources for common tasks. Task Work in most software applications Charge or calibrate a battery pack in the computer Install or modify system software or write to a CD or DVD ENWW Recommended power source...

  • Page 38: Connecting The Ac Adapter

    Connecting the AC adapter WARNING! Plug the power cord into an AC outlet that is easily accessible at all times. Disconnect power from the computer by unplugging the power cord from the AC outlet (not by unplugging the power cord from the computer). If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3-pin outlet.

  • Page 39: Standby And Hibernation

    Standby and hibernation Standby and hibernation are energy-saving features that conserve power and reduce startup time. They can be initiated by you or by the system. For more information, refer to hibernation or shutdown." Standby CAUTION To avoid a complete battery discharge, do not leave the computer in standby for extended periods.

  • Page 40: Initiating Standby, Hibernation Or Shutdown

    To set the time interval after which the system initiates hibernation: Select Start > Control Panel > Performance and Maintenance > Power Options. Click one of the intervals in the System hibernates list. Initiating standby, hibernation or shutdown The following sections explain when to initiate standby or hibernation and when to shut down the computer.

  • Page 41: When Using Wireless Communication Or Readable Or Writable Media (Select Models Only)

    When using wireless communication or readable or writable media (select models only) CAUTION To prevent possible audio and video degradation, or loss of audio or video playback functionality, do not initiate standby or hibernation while reading or writing to a CD, DVD, or external media card.

  • Page 42: Default Power Settings

    Default power settings This section explains the default standby, hibernation, and shutdown procedures. For information about changing the function of the power features on the computer, refer to The controls and lights discussed in this section are illustrated in Turning the computer or display on or off Task Turn on the computer.

  • Page 43: Initiating Or Resuming From Standby

    Initiating or resuming from standby Task Initiate standby. Allow the system to initiate standby. Resume from user-initiated or system- initiated standby. ENWW Procedure ● With the computer on, press the hotkey to initiate standby. ● Select Start > Turn Off Computer > Stand by.

  • Page 44: Initiating Or Restoring From Hibernation

    Initiating or restoring from hibernation Hibernation cannot be initiated unless it is enabled. Hibernation is enabled by default. To verify that hibernation remains enabled, Select Start > Control Panel > Performance and Maintenance > Power Options > Hibernate tab. If hibernation is enabled, the Enable hibernation check box is selected.

  • Page 45: Power Options

    Power options You can change many default power settings in Windows Control Panel. For example, you can set an audio alert to warn you when the battery pack reaches a low-power condition, or you can change the default settings for the power button. By default, when the computer is on: ●...

  • Page 46: Setting Or Changing A Power Scheme

    Setting or changing a power scheme The Power Schemes tab in the Power Options Properties dialog box assigns power levels to system components. You can assign different schemes, depending on whether the computer is running on battery or external power. You can also set a power scheme that initiates standby or turns off the display or hard drive after a time interval that you specify.

  • Page 47: Processor Performance Controls

    Portable/Laptop (default) * Presentation Always On Minimal Power Management Performance state is determined based on Max Battery * It is recommended that you use the Portable/Laptop power scheme. ENWW Processor performance while on external power Always runs at the highest performance state.

  • Page 48: Battery Packs

    Battery packs When a charged battery pack is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is plugged into external AC power, the computer runs on AC power. If the computer contains a charged battery pack and is running on external AC power supplied through the AC adapter, the computer switches to battery power if the AC adapter is disconnected from the computer.

  • Page 49: Charging A Battery Pack

    Pivot the battery pack (2) away from the computer and remove it from the computer (3). Charging a battery pack To prolong battery life and optimize the accuracy of battery charge displays: WARNING! pack may damage aircraft electronic systems. ● If you are charging a new battery pack: ●...

  • Page 50: Monitoring The Charge Of The Battery Pack

    ● Blinking rapidly: The battery pack has reached a critical low-battery condition and is not charging. ● Off: the battery pack is fully charged or not installed. For information about determining the amount of charge in a battery pack, refer to charge of the battery Monitoring the charge of the battery pack This section explains several ways to determine the amount of charge in a battery pack.

  • Page 51: Managing Low-Battery Conditions

    Managing low-battery conditions The information in this section describes the alerts and system responses set at the factory. Some low-battery condition alerts and system responses can be changed using Power Options in Windows Control Panel. Preferences set using Power Options do not affect lights. Identifying low-battery conditions This section explains how to identify low-battery and critical low-battery conditions.

  • Page 52: Resolving Low-Battery Conditions

    Resolving low-battery conditions CAUTION To reduce the risk of losing information when the computer reaches a critical low- battery condition and has initiated hibernation, do not restore power until the power lights are turned off. When external power is available To resolve a low-battery condition when external power is available, connect one of the following adapters: ●...

  • Page 53: Calibrating A Battery Pack

    Calibrating a battery pack When to calibrate Even if a battery pack is heavily used, it should not be necessary to calibrate it more than once a month. It is not necessary to calibrate a new battery pack. Calibrate a battery pack under the following conditions: ●...

  • Page 54: Step 2: Discharging The Battery Pack

    Step 2: Discharging the battery pack Before you begin a full discharge, disable hibernation. To disable hibernation: Select Start > Control Panel > Performance and Maintenance > Power Options > Hibernate. Clear the Enable hibernation check box. Click Apply. The computer must remain on while the battery pack is being discharged. The battery pack can discharge whether or not you are using the computer but will discharge faster while the computer is in use.

  • Page 55: Conserving Battery Power 4

    Step 3: Recharging the battery pack To recharge the battery pack: Plug the computer into external power and maintain external power until the battery pack is fully recharged. When the battery pack is recharged, the battery light on the computer is turned off. You can use the computer while the battery pack is recharging, but the battery pack will charge more quickly if the computer is off.

  • Page 56: Selecting Power Conservation Settings

    Storing a battery pack WARNING! computer, a replacement battery pack provided by HP, or a compatible battery pack purchased as an accessory from HP. CAUTION To prevent damage to a battery pack, do not expose it to high temperatures for extended periods of time.

  • Page 57: Drives

    Drives Drive care Drives are fragile computer components that must be handled with care. The following cautions apply to all drives. Additional cautions are included with the procedures to which they apply. CAUTION To reduce the risk of damage to the computer, damage to a drive, or loss information, observe these precautions: Initiate standby before you move a computer or external hard drive from one location to another.

  • Page 58: Ide Drive Light

    IDE drive light The IDE drive light blinks when either the primary hard drive or an optical drive is being accessed. Chapter 4 Drives ENWW...

  • Page 59: Hard Drive

    Hard drive CAUTION To prevent system lockup and loss of information: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in standby, or in hibernation. If you are not sure whether the computer is off or in hibernation, turn the computer on by pressing the power button.
  • Page 60 Lift the hard drive away from the computer (2). To install a hard drive: Lower the hard drive into the hard drive bay (1). Slide the hard drive toward the hard drive connector (2) until it is fully seated. Align the tabs (1) on the hard drive cover with the notches on the computer. Close the cover (2).
  • Page 61 Tighten the hard drive cover screws (3). ENWW Hard drive...

  • Page 62: Optical Drives

    Optical drives An optical drive, such as a DVD-ROM drive, supports optical discs (CDs and DVDs). These discs are used to store or transport data and to play music and movies. DVDs have a higher capacity than CDs. The computer can read or write to optical drives as described in the following table. Type of Optical Drive DVD/CD-RW Drive DVD±RW Double Layer...

  • Page 63: Inserting An Optical Disc

    Inserting an optical disc Turn on the computer. Press the release button (1) on the drive bezel to release the media tray. Pull out the tray (2). Hold the CD or DVD by the edges to avoid touching the flat surfaces, and position the disc over the tray spindle, with the label-side up.

  • Page 64: Removing An Optical Disc (With Power)

    Removing an optical disc (with power) If the computer is running on external or battery power: Turn on the computer. Press the release button (1) on the drive bezel to release the media tray, and then pull out the tray (2). Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc.

  • Page 65: Removing An Optical Disc (Without Power)

    Removing an optical disc (without power) If external or battery power is unavailable: Insert the end of a paper clip (1) into the release access in the front bezel of the drive. Press in gently until the tray is released, and then pull out the tray (2). Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc.

  • Page 66: Avoiding Standby Or Hibernation

    Avoiding standby or hibernation CAUTION To prevent possible audio and video degradation, or loss of audio or video playback functionality, do not initiate standby or hibernation while reading or writing to a CD or DVD. To prevent loss of data, do not initiate standby or hibernation when writing to a CD or DVD. If standby or hibernation is accidentally initiated during playback of a drive medium (such as a CD or DVD): ●...

  • Page 67: Multimedia

    Multimedia Multimedia Hardware Using the optical drive The optical drive allows you to play, copy, and create CDs or DVDs, depending on the type of installed drive and installed software. Identifying the installed optical drive To view the type of optical drive installed in the computer: Select Start >...

  • Page 68: Drives 1

    Inserting an optical disc Turn on the computer. Press the release button (1) on the drive bezel to release the media tray. Pull out the tray (2). Hold the CD or DVD by the edges to avoid touching the flat surfaces, and position the disc over the tray spindle, with the label-side up.

  • Page 69: Removing An Optical Disc (With Power)

    Removing an optical disc (with power) If the computer is running on external or battery power: Turn on the computer. Press the release button (1) on the drive bezel to release the media tray, and then pull out the tray (2). Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc.

  • Page 70: Removing An Optical Disc (Without Power)

    Removing an optical disc (without power) If external or battery power is unavailable: Insert the end of a paper clip (1) into the release access in the front bezel of the drive. Press in gently until the tray is released, and then pull out the tray (2). Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc.

  • Page 71: Using Media Activity Hotkeys

    Using media activity hotkeys Media activity hotkeys are combinations of the these keys to control the play of an audio CD or a DVD that is inserted in the optical drive. NOTE To control the play of an inserted video CD, use the media activity controls in your video CD player application.

  • Page 72: Using The Audio Features

    Using the audio features The following illustration and table describe the audio features of the computer. Component Volume down button Volume up button Volume mute button Audio-in (microphone) jack Audio-out (headphone) jack Speakers (2) Chapter 5 Multimedia Description Decreases computer sound. Increases computer sound.

  • Page 73: Using The Audio-In (Microphone) Jack

    Using the audio-in (microphone) jack The computer is equipped with a microphone jack that supports an optional monaural (single sound channel) microphone. Select models support a stereo (dual sound channel) microphone. NOTE When connecting a microphone to the microphone jack, use a microphone with a 3.5- mm plug.

  • Page 74: Adjusting The Volume

    Adjusting the volume You can adjust the volume using the following controls: ● Computer volume buttons: ● To mute or restore volume, press the volume mute button. ● To decrease the volume, press the volume down button. ● To increase the volume, press the volume up button. ●...

  • Page 75: Using The Video Features

    Using the video features The computer includes the following video features: ● S-Video-out jack that connects a range of video components that allow you to maximize your multimedia features ● External monitor port that connects a television, monitor, or projector to the computer Using the external monitor port The external monitor port connects an external display device to the computer.

  • Page 76: Using The S-Video-Out Jack

    Using the S-Video-out jack The 7-pin S-Video-out jack connects the computer to an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card. The computer can support one S-Video device connected to the S-Video-out jack, while simultaneously supporting an image on the computer display or on any other supported external display.

  • Page 77: Remote Control (Select Models Only)

    Remote Control (Select Models Only) This section provides information on using the HP Mobile Remote Control (shipped with select computer models only). Two different remote control models are covered in this section: one that fits in the PC Card slot and one that fits in the ExpressCard slot.

  • Page 78: Inserting The Battery (Pc Card Version)

    Inserting the battery (PC Card version) WARNING! batteries according to the instructions. To insert the battery into the HP Mobile Remote Control (PC Card version): On the back of the remote control, turn the battery compartment cover counterclockwise (1) and remove it (2).
  • Page 79 With the positive side of the battery facing up, insert the battery into the compartment. Insert the tabs on the battery compartment cover into the slots in the battery compartment and turn the cover clockwise to close. ENWW Multimedia Hardware...

  • Page 80: Storing The Remote Control In The Pc Card Slot

    Storing the remote control in the PC Card slot The HP Mobile Remote Control (PC Card version) can be stored in the PC Card slot of the computer for convenience and safety. CAUTION To prevent damage to the computer and remote control, do not insert the PC Card version of the remote control or a PC Card into the ExpressCard slot (select computer models only).

  • Page 81: Button Quick Reference (Pc Card Version)

    Button quick reference (PC Card version) This section provides information on the button functions of the HP Mobile Remote Control (PC Card version). When the computer is off: ● Press the power button (1) to start the computer in Windows.
  • Page 82 Button Function in Microsoft® Windows® ● Music ● ● Stop Press to stop the current media activity, such as playing, rewinding, etc. Rewind Press to rewind the selected media. ● Play/Pause ● Fast Forward Press to fast forward the selected media. Volume Up Press to increase system volume.
  • Page 83 Button Function in Microsoft® Windows® Navigation. Press to select an item on the screen. Right Navigation. Press to scroll right. Down Navigation. Press to scroll down. Back Press to emulate the “back” function of the +left Information Press to view information about a selected item in an application (if available).

  • Page 84: Hp Mobile Remote Control (Pc Card Version) Component Functions

    Things to remember: ● The HP Mobile Remote Control operates within Microsoft® Windows®, QuickPlay (select computer models only), and InterVideo Home Theater software (select computer models only). Each button responds according to which application is active. NOTE Refer to the InterVideo Home Theater on-screen help for remote control information.

  • Page 85: Hp Mobile Remote Control (Expresscard Version)

    Inserting the battery (ExpressCard version) WARNING! batteries according to the instructions. To insert the battery into the HP Mobile Remote Control (ExpressCard version): On the back of the remote control, remove the battery compartment cover. ENWW "HP Mobile Remote Control (PC Card Risk of explosion if battery is replaced by an incorrect type.
  • Page 86 With the positive side of the battery facing up, insert the battery into the compartment. Replace the battery compartment cover. Chapter 5 Multimedia ENWW...

  • Page 87: Storing The Remote Control In The Expresscard Slot

    Storing the remote control in the ExpressCard slot The HP Mobile Remote Control (ExpressCard version) can be stored in the ExpressCard slot of the computer for convenience and safety. CAUTION To prevent damage to the computer and remote control, do not insert the ExpressCard version of the remote control or an ExpressCard into the PC Card slot (select computer models only).

  • Page 88: Button Quick Reference (Expresscard Version)

    Gently push in on the remote control to release it. ● Pull the remote control out of the slot. Button quick reference (ExpressCard version) This section provides information on the button functions of the HP Mobile Remote Control (ExpressCard version). When the computer is off: ●...
  • Page 89 Button Function in Microsoft® Windows® Media Press to open QuickPlay (select computer models only) or the default music application. DVD Menu If the computer is ● ● ● ● Music If the computer is ● ● ● ● Channel/ Page Up ●...
  • Page 90 Button Function in Microsoft® Windows® Previous Press to go back to the previous track or chapter. Press to go back to the previous track or chapter. Next Press to go to the next track or chapter. Navigation. Press to scroll up. Left Navigation.

  • Page 91: Hp Mobile Remote Control (Expresscard Version) Component Functions

    Things to remember: ● The HP Mobile Remote Control operates within Microsoft® Windows®, QuickPlay (select computer models only), and InterVideo Home Theater software (select computer models only). Each button responds according to which application is active. NOTE Refer to the InterVideo Home Theater on-screen help for remote control information.

  • Page 92: Multimedia Software

    Multimedia software The computer includes preinstalled multimedia software. Some models may be shipped with additional multimedia software on an optical disc. Depending on the hardware and software included with the computer, the following multimedia tasks may be supported: ● Playing digital media, including audio and video CDs, audio and video DVDs, and Internet radio ●...

  • Page 93: Using Multimedia Software

    Using multimedia software To use the multimedia software installed on the computer: Select Start > All Programs, and then open the multimedia application you want to use. For example, if you want to use Windows Media Player to play an audio CD, select Windows Media Player.

  • Page 94: Protecting Playback

    Protecting playback To prevent the loss of playback or playback quality: ● Save your work and close all open applications before playing a CD or a DVD. ● Do not connect or disconnect hardware while playing a disc. To prevent the loss of playback while the computer is in Windows, do not initiate standby or hibernation while playing a disc.

  • Page 95: Changing Dvd Region Settings

    Changing DVD region settings Most DVDs that contain copyrighted files also contain region codes. The region codes help protect copyrights internationally. You can play a DVD containing a region code only if the region code on the DVD matches the region setting on your DVD drive.
  • Page 96 Chapter 5 Multimedia ENWW...

  • Page 97: External Media Cards

    External Media Cards Media Reader cards (select models only) Optional digital cards provide secure data storage and convenient data sharing. SD I/O cards provide extended input/output functions, such as wireless LAN and digital TV tuning. These cards are often used with digital-media-equipped cameras and PDAs as well as with other computers. The Media Reader (select models only) supports the following digital card formats: ●...

  • Page 98: Inserting A Digital Card

    Inserting a digital card CAUTION To prevent damage to the digital card connectors, use minimal force to insert a digital card. To insert a digital card: Hold the digital card label-side up, with the connectors facing the computer. Gently slide the card into the Media Reader until the card is seated. The operating system will issue a sound to indicate that a device has been connected.

  • Page 99: Stopping Or Removing A Digital Card

    Stopping or removing a digital card CAUTION To prevent loss of data or an unresponsive system, stop the digital card before removing it. To stop or remove a digital card: Close all files and applications that are associated with the digital card. NOTE To stop a data transfer, click Cancel in the operating system Copying window.

  • Page 100: Pc Cards (Select Models Only)

    PC Cards (select models only) A PC Card is a credit card-sized accessory designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA). The PC Card slot (select models only) supports ● 32-bit (CardBus) and 16-bit PC Cards. ●...

  • Page 101: Inserting A Pc Card

    Inserting a PC Card CAUTION To prevent damage to the computer and external media cards, do not insert an ExpressCard into a PC Card slot or a PC Card into an ExpressCard slot. CAUTION To prevent damage to the connectors: Use minimal force to insert a PC Card.
  • Page 102 To stop or remove a PC Card: Close all applications and complete all activities that are associated with the PC Card. NOTE To stop a data transfer, click Cancel in the operating system Copying window. To stop the PC Card: Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar.

  • Page 103: Expresscards

    ExpressCards An ExpressCard is a next-generation, high-performance PC Card, which must be inserted into the ExpressCard slot. Like standard PC Cards, ExpressCards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA). NOTE An ExpressCard can also add TV tuner functionality to the computer.

  • Page 104: Inserting An Expresscard

    Inserting an ExpressCard CAUTION To prevent damage to the computer and external media cards, do not insert an ExpressCard into a PC Card slot or a PC Card into an ExpressCard slot. CAUTION To prevent damage to the connectors: Use minimal force to insert an ExpressCard. Do not move or transport the computer when an ExpressCard is in use.
  • Page 105 Gently slide the card into the ExpressCard slot until the card is seated. The operating system will issue a sound to indicate that a device has been connected. NOTE message is displayed in the notification area, at the far right of the taskbar. ENWW The first time you insert an ExpressCard, the "Found New Hardware"...

  • Page 106: Stopping Or Removing An Expresscard

    Stopping or removing an ExpressCard CAUTION To prevent loss of data or an unresponsive system, stop the ExpressCard before removing it. To stop or remove an ExpressCard: Close all applications and complete all activities that are associated with the ExpressCard. NOTE To stop a data transfer, click Cancel in the operating system Copying window.

  • Page 107: External Devices

    External Devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub, to the computer or to an optional expansion product.

  • Page 108: Stopping A Usb Device 9

    Stopping a USB device CAUTION To prevent loss of information or an unresponsive system, stop the USB device before removing it. To stop a USB device: Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar.

  • Page 109: Using A 1394 Device (Select Models Only)

    Using a 1394 device (select models only) IEEE 1394 is a hardware interface that can be used to connect a high-speed multimedia or data storage device to the computer. Scanners, digital cameras, and digital camcorders often require a 1394 connection. The 1394 port, illustrated below, supports IEEE 1394a devices.

  • Page 110: Using The Expansion Port

    Using the expansion port The expansion port on the left side of the computer allows you to connect the computer to an optional expansion product. An optional expansion product provides additional ports and connectors that can be used with the computer. Chapter 7 External Devices ENWW...

  • Page 111: Memory Modules

    Memory Modules Adding or replacing memory modules The computer has one memory module compartment, which is located on the bottom of the computer. The memory capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.
  • Page 112 Lift the memory module compartment cover (2) away from the computer. To remove a memory module: Pull away the retention clips (1) on each side of the memory module . (The memory module tilts up.) Grasp the edge of the memory module (2) and gently pull the module out of the memory module slot.
  • Page 113 To insert a memory module: Align the notched edge (1) of the memory module with the tab in the memory module slot. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated. Press the memory module (3) down until the retention clips snap into place.
  • Page 114 Tighten the memory module compartment cover screws (3). Replace the battery pack. Reconnect external power and external devices. Turn on the computer. Chapter 8 Memory Modules ENWW...

  • Page 115: Effects Of Increasing Memory

    Effects of increasing memory When random access memory (RAM) increases, the operating system increases the hard drive space reserved for the hibernation file. If you experience problems with hibernation after increasing memory, verify that the hard drive has enough free space to accommodate a larger hibernation file. To display the amount of space required by the hibernation file: Select Start >...

  • Page 116: Video Memory Settings (Select Models Only)

    Video memory settings (select models only) NOTE Video memory capacity and settings vary by model. Video memory settings can be changed on select models only and should only be changed by advanced users. On select models, you can improve the video performance of the computer while using graphics- intensive applications, such as 3-D games, by changing the default shared video memory setting.

  • Page 117: Wireless (Select Models Only)

    Wireless (Select Models Only) Wireless features A wireless computer includes 802.11 or Bluetooth® wireless capability or both. These devices differ in the following ways: ● An 802.11 wireless computer can connect to wireless local area networks (WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.

  • Page 118: Wireless Controls

    Wireless controls The wireless button enables and disables 802.11 and Bluetooth wireless devices, and the wireless light indicates the state of the wireless devices. The following illustration shows the wireless button (1) and associated wireless light (2). The wireless light is on by default. NOTE The location of the wireless button and light varies by model.

  • Page 119: Wireless Devices (Select Models Only)

    802.11 wireless devices (select models only) A computer with an 802.11 wireless device can access a wireless local area network (commonly referred to as wireless network, wireless LAN, or WLAN), which is composed of other computers and accessories linked by a wireless router or a wireless access point: ●...

  • Page 120: Setting Up A Wlan In Your Home

    Setting up a WLAN in your home Microsoft® Windows® XP supports WLAN with the Wireless Network Connection feature. To set up a WLAN and connect to the Internet in your home, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider (ISP).

  • Page 121: Connecting To A Wlan In Your Home

    Connecting to a WLAN in your home To connect to your WLAN: Be sure that the 802.11 wireless device is on. If it is on, the wireless light is on. If the wireless light is off, turn on the wireless device. For information about turning on and turning off a wireless device, refer to Be sure that your router is correctly installed and configured.

  • Page 122: Bluetooth Wireless Devices (Select Models Only)

    Bluetooth wireless devices (select models only) A Bluetooth wireless device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as ● Network access points. ● Computers (desktop, notebook, PDA). ● Phones (cellular, cordless, smart phone). ●...

  • Page 123: Wireless Device Status States

    Wireless device status states The wireless button (1) enables and disables 802.11 and Bluetooth wireless devices, in conjunction with the Wireless Assistant software utility (select models only). When the wireless light (2) is on, one or more of the wireless devices are on. NOTE Turning on a wireless device does not automatically connect the computer to a WLAN.

  • Page 124: Turning On The Devices

    For more information about Wireless Assistant: Open Wireless Assistant by double-clicking the icon in the notification area. Click the Help button. NOTE You cannot use the wireless button or Wireless Assistant to control the wireless devices if they are disabled in the Setup Utility. Turning on the devices ●...

  • Page 125: Turning Off And Disabling The Devices

    Turning off and disabling the devices ● Wireless Assistant shows that both WLAN and Bluetooth are turned on ● Wireless light is on ● Wireless Assistant shows that both WLAN and Bluetooth are turned off ● Wireless light is off ●...
  • Page 126 Chapter 9 Wireless (Select Models Only) ENWW...

  • Page 127: 10 Modem And Local Area Network

    10 Modem and Local Area Network Modem The modem in the computer must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable. In some countries, a country-specific modem cable adapter is also required. Jacks for digital PBX systems may resemble analog telephone jacks, but they are not compatible with the modem.

  • Page 128: Connecting The Modem Cable

    Connecting the modem cable WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem or telephone cable into the RJ-45 (network) jack. To connect a modem cable: Plug the modem cable into the modem jack (1) on the computer. Plug the modem cable into the RJ-11 telephone wall jack (2).

  • Page 129: Connecting A Country-Specific Modem Cable Adapter

    Connecting a country-specific modem cable adapter Telephone jacks vary by country. To use the modem and the modem cable outside the country in which you purchased the computer, you must obtain a country-specific modem cable adapter. To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack: Plug the modem cable into the modem jack (1) on the computer.

  • Page 130: Adding New Locations When Traveling

    Adding new locations when traveling By default, the only location setting available to the modem is a location setting for the country in which you purchased the computer. As you travel to different countries, set the internal modem to a location setting that meets the operating standards of the country in which you are using the modem.

  • Page 131: Solving Travel Connection Problems

    Solving travel connection problems If you experience modem connection problems when using the computer outside of the country in which you purchased it, try the following suggestions. ● Check the telephone line type. The modem requires an analog, not a digital, telephone line. A line described as a PBX line is usually a digital line.

  • Page 132: Using Preinstalled Communication Software

    Click Modem. Clear the check box for Wait for dial tone before dialing. Click OK twice. If you continue to receive the “No Dial Tone” error message after clearing the Wait for dial tone before dialing check box: Select Start > Control Panel > Network and Internet Connections. On the upper menu in the left pane of the Network and Internet Connections window, click Phone and Modem Options.

  • Page 133: Local Area Networks

    Local area networks Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (not included). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. NOTE The computer may look different from the illustrations in this guide.
  • Page 134 Plug the other end of the cable into a network wall jack (2). WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem or telephone cable into the RJ-45 (network) jack. Chapter 10 Modem and Local Area Network ENWW...

  • Page 135: 11 Security

    11 Security Security features Standard security features provided by the Microsoft® Windows® operating system and the non- Windows Setup Utility can protect your personal settings and information from a variety of risks. Follow the procedures in this chapter for using ●...

  • Page 136: Passwords

    Passwords A password is a group of characters that you choose to secure the computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in the non-Windows Setup Utility preinstalled on the computer. CAUTION To prevent being locked out of the computer, record each password you set.

  • Page 137: Passwords Set In Windows

    Passwords set in Windows Passwords Administrator password User password QuickLock QuickLock QuickLock protects the computer by requiring a password to be entered in the Windows Log On dialog box before you access the computer. Before you can use QuickLock, you must set a user password or administrator password in Windows. After you set a user or administrator password: ●...

  • Page 138: Passwords Set In The Setup Utility

    Passwords set in the Setup Utility Passwords Administrator password* Power-on password* DriveLock password* *For details about each of these passwords, refer to the following sections. Administrator password The administrator password protects the configuration settings and system identification information in the Setup Utility. After this password is set, you must enter it each time you access the Setup Utility. The administrator password ●...

  • Page 139: Managing An Administrator Password

    Managing an administrator password To set, change, or delete this password: Open the Setup Utility by turning on or restarting the computer, and then pressing setup message is displayed in the lower-left corner of the screen. Use the arrow keys to select Security > Administrator Password, and then press enter. ●...

  • Page 140: Managing A Power-On Password

    Managing a power-on password To set, change, or delete this password: Open the Setup Utility by turning on or restarting the computer, and then pressing setup message is displayed in the lower-left corner of the screen. Use the arrow keys to select Security > Power-On password, and then press enter. ●...

  • Page 141: Drivelock Password

    DriveLock password DriveLock protection prevents unauthorized access to the contents of an internal hard drive. After DriveLock protection is applied to a drive, a password must be entered to access the drive. CAUTION To prevent a DriveLock-protected hard drive from becoming permanently unusable, record your DriveLock password and store it in a secure place away from the computer.

  • Page 142: Setting A Drivelock Password

    Setting a DriveLock password To set a DriveLock password: Open the Setup Utility by turning on the computer, and then pressing message is displayed in the lower-left corner of the screen. Use the arrow keys to select one of the following options: ●...

  • Page 143: Entering A Drivelock Password

    Entering a DriveLock password After a DriveLock password has been set, you will be prompted to enter your password each time you turn on the computer or restart or restore from hibernation from the password-protected drive. Type your password at the Enter DriveLock Password prompt (using the same keys you used to set your password), and then press enter.

  • Page 144: Removing Drivelock Protection

    Removing DriveLock protection To remove a DriveLock password: Open the Setup Utility by turning on or restarting the computer, and then pressing setup message is displayed in the lower-left corner of the screen. Use the arrow keys to select one of the following options: ●...

  • Page 145: Antivirus Software

    Antivirus software When you use the computer for e-mail, network, or Internet access, you expose it to computer viruses that can disable the operating system, applications, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused.

  • Page 146: Optional Security Cable

    Optional security cable NOTE The security cable is designed to act as a deterrent, but may not prevent the computer from being mishandled or stolen. To install a security cable: Loop the security cable around a secured object. Insert the key (1) into the cable lock (2). Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key.

  • Page 147: 12 Setup Utility

    12 Setup Utility Setup Utility access The Setup Utility allows you to view system information, manage computer settings, and change system defaults. The Setup Utility is a preinstalled, ROM-based utility that can be used even when the operating system is not working properly. If the operating system is working, the computer restarts the operating system after you exit the Setup Utility.

  • Page 148: Setup Utility Language

    Setup Utility language To select a language: Open the Setup Utility by turning on or restarting the computer, and then pressing “Press <F10> to enter setup” message is displayed in the lower-left corner of the screen. Use the arrow keys to select Advanced > Language Support, and then press enter. Press to change a language, or press Save your preferences and exit the Setup Utility:...

  • Page 149: Setup Utility Defaults

    Setup Utility defaults To return all settings in the Setup Utility to the values that were set at the factory: Open the Setup Utility by turning on or restarting the computer, and then pressing “Press <F10> to enter setup” message is displayed in the lower-left corner of the screen. To reset the Setup Utility factory defaults: ●...

  • Page 150: Setup Utility Menus

    Setup Utility menus Main menu Select System information Security menu Select Administrator Password Power-On Password DriveLock Password Secondary DriveLock Password (select models only) Device Security Chapter 12 Setup Utility To do this ● View and change the system time and date. ●...

  • Page 151: Advanced Menu

    Advanced menu Select Video Graphic Mode (select models only) Dedicated Video Memory (select models only) Total Video Memory (select models only) Language Support Boot Order Accessibility Options Embedded Wireless LAN device Embedded Bluetooth® device (select models only) Tools menu Select HDD Self-test Secondary HDD Self-test (select models only)
  • Page 152 Chapter 12 Setup Utility ENWW...

  • Page 153: 13 Software Updates And Recovery

    HP Software Update HP Software Update is a utility included on the computer that automatically checks for software updates from HP. It automatically runs every 30 days and provides a list of software updates and support alerts for the computer.

  • Page 154: Software Updates And The Hp Web Site

    Software updates and the HP Web site Most software on the HP Web site is packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt. which contains information regarding installing and troubleshooting the file. (Readme.txt files included with the SoftPaqs are provided in English only.)

  • Page 155: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. To download a BIOS update: Visit the HP Web site at Follow the instructions on the screen to identify the computer and access the BIOS update you want to download.

  • Page 156: Installing A Bios Update

    Installing a BIOS update NOTE If you connect the computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete.

  • Page 157: Downloading And Installing Other Software

    Downloading and installing other software To download and install software other than a BIOS update: Visit the HP Web site at Follow the instructions on the screen to find the software you want to update. At the download area, select the software you want and follow the download instructions on the Web page.

  • Page 158: System Recovery

    System recovery The computer system recovery process provides several ways to recover optimal system functionality. For best results, attempt to recover optimal computer functionality by using the following procedures in the order described here. Safeguarding your information Software or devices added to the computer can cause your system to become unstable. To safeguard your documents, store personal files in the My Documents folder and periodically create a backup copy of the My Documents folder.

  • Page 159: Restoring To A Restore Point

    Restoring to a restore point To restore the computer to a previous date and time when it was functioning optimally: Click System Restore in the Help and Support Center. The System Restore window opens. Click Restore my computer to an earlier time, and then click Next. Follow the on-screen instructions.

  • Page 160: Repairing The Operating System

    Repairing the operating system To attempt an operating system repair without deleting your personal information, use the Operating Systemdisc that was shipped with the computer: NOTE When repairing the operating system, be sure to use the disc that contains the language that was preinstalled on the computer.

  • Page 161: Reinstalling The Operating System

    Reinstalling the operating system If you could not solve the problem by repairing the operating system as described in the previous section, it may be necessary to reinstall the operating system. CAUTION To prevent the loss of all of your personal information, back up your files before reinstalling the operating system.

  • Page 162: Reinstall The Operating System

    Reinstall the operating system NOTE During the reinstallation, you may be prompted for the Product Key. The Product Key is provided on the Microsoft Certificate of Authenticity label on the bottom of the computer. NOTE During the reinstallation, it is normal for some computer models to pause occasionally for several minutes and to restart several times.

  • Page 163: Reinstalling Device Drivers And Other Software

    Use the following update procedures as soon as the computer is connected to the Internet. To access update links for the operating system and other software provided on the computer, visit the HP website at http://www.hp.com To update optional software, follow the instructions included with the software. Many applications include an update feature that you can access from a Help button or menu item within the application.
  • Page 164 Chapter 13 Software Updates and Recovery ENWW...

  • Page 165: 14 Routine Care

    14 Routine Care Hardware maintenance The computer is designed for durability and long operating life. Follow the routine care guidelines described in this chapter to extend the life of the computer and maintain its peak performance. ● Carry and store the computer in a portable carrying case. CAUTION the computer, even when it is in the carrying case.

  • Page 166: Battery Pack

    Battery pack WARNING! computer, a replacement battery pack provided by HP, or a compatible battery pack purchased as an accessory from HP. CAUTION To prevent damage to a battery pack, do not expose it to high temperatures for extended periods of time.

  • Page 167: Touchpad And Keyboard

    TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard.

  • Page 168: Drives

    Drives Drives are fragile components that must be handled carefully. Follow the guidelines in this section to protect the drives. CAUTION To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive.

  • Page 169: Regular Tune-Ups

    Regular tune-ups To keep the computer hardware and software running like new, perform these simple tasks periodically. ● Install and/or update the antivirus software. Protect against current security threats to the computer by installing antivirus software. Keep the antivirus software up to date to protect against the ongoing threat of new viruses.

  • Page 170: Traveling And Shipping

    Traveling and shipping The computer is built to go with you for work and play. For best results, follow the traveling and shipping tips described here. ● To prepare the computer for traveling or shipping: Back up your information. Remove all optical discs and all external media cards, such as PC Cards, Secure Digital (SD) Memory Cards, ExpressCards, and so on.

  • Page 171: 15 Troubleshooting

    15 Troubleshooting Quick checklist If you experience computer problems, follow the troubleshooting steps below: Refer to the information in this section. Access additional information about the computer and Web site links through the Help and Support Center. NOTE Although many checkup and repair tools require an Internet connection, other tools can help you fix a problem when the computer is offline.

  • Page 172: The Computer Screen Is Blank

    The computer screen is blank. If you have not turned off the computer but the screen is blank, the computer may be in standby or hibernation, may not be set to display the image on the computer screen, or the display switch or ambient light sensor (select models only) may not be functioning properly.

  • Page 173: The Computer Is Turned On, But Is Not Responding

    The computer is turned on, but is not responding. If the computer is turned on, but is not responding to software applications or keyboard commands, try first to shut down the computer through the operating system by selecting Start > Turn Off Computer >...

  • Page 174: The Computer Cannot Connect To A Wireless Local Area Network (Wlan)

    The computer cannot connect to a wireless local area network (WLAN). If the computer cannot connect to a WLAN: ● Verify that the computer is within optimal range of a wireless router (access point). ● Verify that the wireless light on the computer is turned on. ●...

  • Page 175: Customer Care

    Customer Care If you are unable to find the help you need by using the Help and Support Center, you may need to contact Customer Care. Preparing to contact Customer Care For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail: ●...
  • Page 176 Chapter 15 Troubleshooting ENWW...

  • Page 177: 16 Electrostatic Discharge

    16 Electrostatic discharge Preventing electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 178: Grounding Methods

    Grounding methods If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing a cover. Use one or both of the following grounding methods: ● Touch the exterior unpainted metal surface of a device that is connected to an electrical outlet by a grounding plug.

  • Page 179: Index

    Index Symbols/Numerics 1394 cable 99 1394 devices connecting 99 description 99 software and drivers 99 stopping 99 1394 port 8, 99 802.11 device description 107 identifying 107 AC adapter connecting 28 identifying 11 administrator password 127 altitude specifications 13 antennae 10 antivirus software 135 applications key, Windows 2 audio features 62...
  • Page 180 Print Options window 18, 19 opening Web browser 18, 19 quick reference 18 switching screen image 18, 20 using 18 HP Software Update 143 hubs 97 humidity specifications 13 IDE drive light 5, 48 IEEE 1394 port 8 infrared communication 31...
  • Page 181 156 battery pack disposal 156 Disk Cleanup 158 Disk Defragmenter 158 display 157 drives 158 hardware 155 HP Software Update 143 keyboard 157 TouchPad 157 media activity hotkeys 61 ENWW media controls, hotkeys 18, 21 Media Reader 8...
  • Page 182 153 Disk Cleanup 158 Disk Defragmenter 158 downloading/installing other software 147 ExpressCards 93 firewall 135 HP Software Update 143 HP Web site 144 modem 119 multimedia 82 operating system reinstallation 151, 152 operating system repair 150 PC Cards 90...
  • Page 183 standby defined 29 hotkey 18, 20 initiating 33 resuming from 33 writing to CD or DVD 56 system backup 151 system information hotkey 18 system information hotkey 18 system recovery 148 System Restore software 148 temperature specifications 13 temperature, storage, battery pack TouchPad identifying 15 maintenance 157...
  • Page 184 Index ENWW...

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