Page 1 GX5000 series Online Manual English...
Page 2: Table Of Contents
Contents Using Online Manual..........8 Symbols Used in This Document.
Page 3 Printing the Nozzle Check Pattern............93 Examining the Nozzle Check Pattern.
Page 4 Turning the Printer On and Off........... Checking the Power Plug/Power Cord.
Page 5 Printing Using Canon Application Software........
Page 6 Lines Are Misaligned/Distorted........... 264 Paper Is Smudged/Printed Surface Is Scratched/Ink Blots/Paper Curl.
Page 7 2113..............317 2114.
Page 8: Using Online Manual
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...
Page 9: Symbols Used In This Document
Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
Page 10: Touch-Enabled Device Users (Windows)
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...
Page 11: Trademarks And Licenses
(1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Page 12 THIS SOFTWARE IS PROVIDED BY APPLE AND ITS CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 13 Legal Entity authorized to submit on behalf of the copyright owner. For the purposes of this definition, "submitted" means any form of electronic, verbal, or written communication sent to the Licensor or its representatives, including but not limited to communication on electronic mailing lists, source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a...
Page 14 5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions.
Page 15 DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM THE LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. ---- Part 2: Networks Associates Technology, Inc copyright notice (BSD) ----- Copyright (c) 2001-2003, Networks Associates Technology, Inc All rights reserved.
Page 16 BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 4: Sun Microsystems, Inc.
Page 17 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 18 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * The name of Fabasoft R&D Software GmbH & Co KG or any of its subsidiaries, brand or product names may not be used to endorse or promote products derived from this software without specific prior written permission.
Page 19 * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of ScienceLogic, LLC nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 20 DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS...
Page 21 Written by Joel Sherrill <joel@OARcorp.com>. COPYRIGHT (c) 1989-2000. On-Line Applications Research Corporation (OAR). Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software.
Page 22 ---------------------------- 2006-Jan-27 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
Page 23 `You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'. This program is referred to as `a program using the FreeType engine'. This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive.
Page 24 Therefore, by using, distributing, or modifying the FreeType Project, you indicate that you understand and accept all the terms of this license. 4. Contacts ----------- There are two mailing lists related to FreeType: o freetype@nongnu.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution.
Page 25 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: - Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. - Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 26 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the CRYPTOGAMS nor the names of its copyright holder and contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 27 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. THIS SOFTWARE IS PROVIDED BY THE NETBSD FOUNDATION, INC. AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Page 28 rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
Page 29 The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
Page 30: Printing Network Settings
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. • 1. Check that printer is turned on. Load three or more sheets of A4 or Letter-sized plain paper. 3.
Page 31 3-2-2 Link Quality Link quality 0 to 100 [%] 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID SSID Wireless LAN network name (SSID) 3-2-7 Channel Channel XXX (1 to 13, 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 149, 153, 157, 161, 165) 3-2-8...
Page 32 3-2-25 Stateless Prefix Stateless prefix length Length4 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active/Inactive...
Page 33 3-3-15 IPsec IPsec setting Active/Inactive 3-3-16 Security Protocol Security method ESP/ESP & AH/AH/Blank (Not selected) 3-3-17 Wireless LAN DRX Discontinuous recep- Enable/Disable tion (wireless direct) Wired LAN Wired LAN Enable/Disable MAC Address MAC address XX:XX:XX:XX:XX:XX Connection Wired LAN status Active/Inactive TCP/IPv4 TCP/IPv4 Enable/Disable...
Page 34 XXXX:XXXX:XXXX:XXXX 4-19 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-20 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-21 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-25 IPsec IPsec setting Active/Inactive 4-26 Security Protocol Security method ESP/ESP & AH/AH/Blank (Not selected) 4-27 Wired LAN DRX Discontinuous recep-...
Page 35 5-20 Cert. Fingerprt(SHA-1) Certificate finger- xxxxxxxx xxxxxxxx xxxxxxxx print(SHA-1) xxxxxxxx xxxxxxxx 5-21 Cert. Fin- Certificate finger- xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx gerprt(SHA-256) print(SHA-256) xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx ("XX" represents alphanumeric characters.)
Page 36: Default Network Settings
XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting (WSD) 15 minutes Enab./disab. Bonjour Enable Service name Canon GX5000 series LPR setting Enable RAW protocol Enable LLMNR Enable DRX setting (Wi-Fi) Enable DRX setting (Wired LAN) Enable ("XX" represents alphanumeric characters.) * Default value depends on printer.
Page 37 *1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time.
Page 38: Connecting With Wireless Direct
Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • • Direct wireless connection (connecting devices directly without a wireless router) •...
Page 39 Note • After completing the settings, you can check the Network name(SSID), Security protocol, and • WL Direct net.(SSID) by pressing button. • When displaying the Security protocol, a screen appears asking whether to display the • password at the same time. To display the password, select Yes. To not display the password, select No.
Page 40 Make sure the name on the LCD is the same as that of your wireless communication device and select Yes. You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
Page 41 3. Confirm the input contents and press and hold OK button. 4. Check displayed message, select Yes and press the OK button. 5. Check displayed message, press the OK button. ◦ To set automatically ◦ 1. Select Auto update and press OK button. 2.
Page 42 Important • To prevent an unauthorized access, we recommend you should select the setting to display • the confirmation screen. Note • If you change the Wireless Direct setting of the printer, also change the wireless router setting of the •...
Page 43: Switching Printer's Connection To Network Or Terminal Devices
Switching Printer's Connection to Network or Terminal Devices Check the following items when connecting a newly added computer to the LAN environment to the printer, changing the connection method from USB to LAN, or changing the wireless LAN (Wi-Fi) connection method.
Page 44 ◦ For macOS: ◦ Refer to Changing the Connection Mode in Setup Guide.
Page 45: Easy Understanding Network Connections
Easy Understanding Network Connections What is Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. • Connection methods vary depending on the wireless router type. •...
Page 46 Network Connection Settings/Setup Perform connection setup for the printer and computer/smartphone/tablet. For more on setup procedure, see the web page. Connecting with Wireless Direct Connecting with Wireless Direct Changing Network Settings See below for changing connection settings for the printer and computer/smartphone/tablet. •...
Page 47 Restrictions • Notices when printing using web service: Notice for Web Service Printing...
Page 48: Restrictions
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connection Using a Wired Network cannot be performed on printers that do not support a wired connection.
Page 49 device. For details on changing the settings of your device, see the manual supplied with the device or contact its manufacturer. • If you connect a device and the printer using Wireless Direct, Internet connection may become unavailable depending on your environment. In that case, web services for the printer cannot be used. •...
Page 50: Network Connection Tips (Windows/Macos)
Network Connection Tips (Windows/macOS) Detect Same Printer Name Switching Printer's Connection to Network or Terminal Devices Setting Up IEEE802.1X/EAP (WPA/WPA2 Enterprise)
Page 51: Detect Same Printer Name
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: •...
Page 52 Switching Printer's Connection to Network or Terminal Devices Check the following items when connecting a newly added computer to the LAN environment to the printer, changing the connection method from USB to LAN, or changing the wireless LAN (Wi-Fi) connection method.
Page 53 ◦ For macOS: ◦ Refer to Changing the Connection Mode in Setup Guide.
Page 54: Setting Up Ieee802.1X/Eap (Wpa/Wpa2 Enterprise)
Setting Up IEEE802.1X/EAP (WPA/WPA2 Enterprise) Overview If you are using a switch/access point (authenticator) with IEEE802.1X/EAP, you can connect this printer to a wired LAN or Wi-Fi. Note • The information on this page is intended for network administrators. • Setup Flow 1.
Page 55 The login name to connect to the authentication server. Important • If you select Verify Authentication Server Name, you must set the authentication server • name. • If you select Verify authentication server certificates, you must register the certificate • authority (CA) certificate in advance.
Page 56 Note • If you choose PEAP or EAP-TTLS, you do not need to do this. • 11. Set up Weak encryption restriction. Select Restrict. 12. Set up Weak certificate restriction. Select Restrict. 13. Select Enable/disable IEEE802.1X/EAP to enable IEEE802.1X/EAP Select OK and save the settings to enable IEEE802.1X/EAP. Note •...
Page 57 4. If you see a message other than the above, follow the instructions.
Page 58: Wi-Fi Connection Assistant (Macos)
Wi-Fi Connection Assistant (macOS) Wi-Fi Connection Assistant Starting Up Wi-Fi Connection Assistant Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function...
Page 59: Wi-Fi Connection Assistant
Wi-Fi Connection Assistant If anything is wrong with connection, Wi-Fi Connection Assistant diagnoses the settings of the printer and those of computer on which it is installed. In addition, Wi-Fi Connection Assistant restores the status of the printer and computer. Important •...
Page 60: Starting Up Wi-Fi Connection Assistant
Starting Up Wi-Fi Connection Assistant Start up Launchpad, select Canon Utilities, and then select Wi-Fi Connection Assistant. When you start up Wi-Fi Connection Assistant, the screen below appears. Enter the password specified for your computer and select Install Helper. Wi-Fi Connection Assistant starts diagnosis and repair of network.
Page 61: Diagnosing And Repairing Network Settings
Diagnosing and Repairing Network Settings Wi-Fi Connection Assistant diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. •...
Page 62: List Of Models Which Does Not Support Diagnosis And Repair Function
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of Wi-Fi Connection Assistant. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...
Page 63: Handling Paper, Ink Tanks, Etc
Handling Paper, Ink Tanks, etc. Loading Paper Refilling Ink Tanks...
Page 64: Loading Paper
Loading Paper Paper Sources Loading Photo Paper / Plain Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray...
Page 65: Paper Sources
Paper Sources The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). Rear tray You can load all supported paper such as photo paper and plain paper on the rear tray. Supported Media Types Cassette You can load A4, B5, A5, Letter-sized or Executive plain paper in the cassette.
Page 66: Loading Photo Paper / Plain Paper In Rear Tray
Loading Photo Paper / Plain Paper in Rear Tray You can load photo paper or plain paper. You can also load envelopes on the rear tray. Loading Envelopes in Rear Tray 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note •...
Page 67 Note • Load long-length paper without pulling out the paper support. Depending on the weight of the • paper, the leading edge may rise and printing may be shifted. Make sure that the leading edge of the paper does not rise, such as by holding the part that protrudes from the rear tray. 3.
Page 68 Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can • cause paper jams. 5. Slide right paper guide to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Note •...
Page 69 6. Press the OK button. 7. Use the button to select the size of the loaded paper on the rear tray, then press the OK button. Note • The • (asterisk) on the LCD indicates the current setting. 8. Use the button to select the type of the loaded paper on the rear tray, then press the OK button.
Page 70 Note • There are various types of paper, such as paper with a special surface coating for printing photos at • optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.
Page 71: Loading Plain Paper In Cassette
Loading Plain Paper in Cassette You can load A4, B5, A5, Letter-sized or Executive plain paper in the cassette. 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading. Loading paper without aligning the edges may •...
Page 72 Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can • cause paper jams. Note • Align the paper stack with the edge of the cassette as shown in the figure below. • If the paper stack is in contact with the protrusion (F), the paper may not be fed properly.
Page 73 5. Slide front paper guide to align it with paper stack. Align paper guide with where it clicks into place. 6. Slide right paper guide to align it with paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Note •...
Page 74 7. Insert cassette into printer. Push the cassette into the printer until it stops. After inserting the cassette into the printer, the paper information registration screen for the cassette appears on the LCD. 8. Press the OK button. 9. Use the button to select the size of the loaded paper in the cassette, then press the OK button.
Page 75 Note • The • (asterisk) on the LCD indicates the current setting. 10. Check media type and press OK button. 11. Pull out a paper output tray (I). Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper •...
Page 76: Loading Envelopes In Rear Tray
Loading Envelopes in Rear Tray You can load envelopes on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. •...
Page 77 3. Slide right paper guide (C) to open both paper guides. 4. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up. After loading envelopes on the rear tray, the paper information registration screen for the rear tray appears on the LCD.
Page 78 Note • Do not load envelopes higher than the load limit mark (D). • 6. Press the OK button. 7. Use button to select size of loaded envelopes on rear tray and press OK button. Note • The • (asterisk) on the LCD indicates the current setting. 8.
Page 79 9. Pull out a paper output tray (E). Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper • loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings.
Page 80: Refilling Ink Tanks
Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips...
Page 81: Refilling Ink Tanks
Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer.
Page 82 Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. • 3. Open the ink tank cover (C) of the ink tank to be refilled. D: Yellow E: Magenta F: Cyan G: Black 4.
Page 83 5. Hold the ink bottle upright and gently twist the bottle cap (I) to remove. Important • Do not shake the ink bottle. Ink may spatter when opening the cap. 6. Refill the ink tank. Aligning the ink bottle's tip with the ink tank's inlet (J), slowly stand the bottle upside down, and push the bottle into the inlet.
Page 84 7. Once ink reaches the upper limit line, remove the ink bottle from the inlet. Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it. Important • Do not leave ink bottles in ink tanks. •...
Page 85 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car.
Page 86 • To obtain optimum print quality, we recommend to refill the ink tank with ink up to the upper limit line • at least once a year. Note • Color ink may be consumed even when printing a black-and-white document or when black-and- •...
Page 87: Checking Ink Level
Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note •...
Page 88: Ink Tips
Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.
Page 89: If Printing Is Faint Or Uneven
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head...
Page 90: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. •...
Page 91 How to Perform Ink Flush From the computer Ink Flush If the symptom still persists, the print head may be defective. Contact your nearest Canon service center to request a repair. When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head.
Page 92 Adjusting Print Head Position...
Page 93: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. If the remaining •...
Page 94: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. Check if there are missing lines in the pattern A or horizontal streaks in the pattern B. If there are missing lines in the pattern A: C: Good D: Bad (lines are missing) If there are horizontal streaks in the pattern B:...
Page 95: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Important •...
Page 96: Deep Print Head Cleaning
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
Page 97: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. •...
Page 98: Performing Maintenance Functions From Your Computer (Macos)
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position...
Page 99: Opening Remote Ui For Maintenance
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.
Page 100: Cleaning The Print Heads
Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
Page 101 • Is there ink remaining? 3. Perform Deep Cleaning Click Yes. Print head Deep Cleaning starts. 4. Complete Deep Cleaning Next, the message for Nozzle Check pattern printing is displayed. 5. Check the results To check whether the print quality has improved, click Yes. To cancel the check process, click No. Important •...
Page 102 Important • Ink Flush consumes an extremely large amount of ink. Performing Ink Flush frequently will rapidly deplete your printer's ink supply. Therefore, perform Ink Flush only when necessary. • If Ink Flush is run when the remaining ink level is insufficient, it may cause a failure. Note •...
Page 103: Adjusting Print Head Position
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears.
Page 104: Cleaning
Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads...
Page 105: Cleaning Paper Feed Rollers
Cleaning Paper Feed Rollers If a paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, perform Roller Cleaning. Cleaning will cause wear on rollers, so perform this only when necessary. You need to prepare: three sheets of A4 or Letter-sized plain paper Check that printer is turned on.
Page 106 3. Turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning, contact your nearest Canon service center to request a repair.
Page 107: Cleaning Inside The Printer (Bottom Plate Cleaning)
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 108 6. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 7. Use button to select Btm Plate Cleaning and press OK button. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper.
Page 110: Replacing Maintenance Cartridge
Replacing Maintenance Cartridge In case of cautions or errors concerning the maintenance cartridge, an error message will appear on the LCD to inform you of the error. Take appropriate action as prompted by the message. When Error Occurred Important • If the displayed message indicates that the maintenance cartridge is nearly full, promptly obtain a new •...
Page 111 5. Pull out the maintenance cartridge. Hold the upper portion of the maintenance cartridge with your hands so that its bottom does not touch the floor or desk. Important • Be careful not to drop or place the removed maintenance cartridge on a desk or something. Dirt •...
Page 112 • Do not put your hands inside the printer, as ink may adhere to your hands. • 6. Insert the new maintenance cartridge straight until it stops. 7. Attach the maintenance cover. Align the tab on the back of the maintenance cover with the hole on the printer and close it. 8.
Page 114: Checking Maintenance Cartridge Status On Lcd
Checking Maintenance Cartridge Status on LCD Check that printer is turned on. 2. Press the Setup button, use the button to select M'ntenance cart info, and press the OK button. LCD and Operation Panel 3. Check the maintenance cartridge status. A symbol appears in the area A if there is any information about the used space of the maintenance cartridge.
Page 115: Overview
Overview Safety Safety Precautions Regulatory Information WEEE Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols...
Page 116: Safety
Safety Safety Precautions Regulatory Information WEEE...
Page 117: Safety Precautions
Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. • Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
Page 118 Moving parts Keep body parts away from moving parts. Keep body parts out of the motion path. • Ink bottles Keep out of reach of children. Do not drink ink. If ink is accidentally licked or swallowed, rinse out your mouth or drink one or two glasses of water and obtain medical advice immediately.
Page 119 General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that get very hot (direct sunlight, or close to a heating source), very humid or dusty locations, or outdoors.
Page 120: Regulatory Information
20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
Page 121 Users in Australia 5150 - 5350MHz band is indoor use only. In Australia, use on channels 120-128 are prohibited in 5GHz Wireless LAN band. Users in New Zealand 5150 - 5250MHz band is indoor use only.
Page 122: Weee
EEE. Your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources. For more information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canon- europe.com/sustainability/approach/.
Page 123 Produkts zu erhalten, wenden Sie sich an Ihre Stadtverwaltung, den öffentlich-rechtlichen Entsorgungsträger, eine autorisierte Stelle für die Entsorgung von Elektro- und Elektronik-Altgeräten oder Ihr örtliches Entsorgungsunternehmen oder besuchen Sie www.canon-europe.com/weee, oder www.canon-europe.com/battery. Union Européenne, Norvège, Islande et Liechtenstein uniquement.
Page 124 Voor verdere informatie over recycling van dit product kunt u contact opnemen met uw plaatselijke gemeente, afvaldienst, officiële dienst voor klein chemisch afval of afvalstortplaats, of kunt u terecht op www.canon- europe.com/weee, of www.canon-europe.com/battery.
Page 125 Si desea más información sobre el reciclado de este producto, póngase en contacto con su municipio, el servicio o el organismo encargado de la gestión de residuos domésticos o visite www.canon-europe.com/ weee, o www.canon-europe.com/battery.
Page 126 Per ulteriori informazioni sul riciclaggio di questo prodotto, contattare le autorità locali, l'ente responsabile della raccolta dei rifiuti, un rivenditore autorizzato o il servizio di raccolta dei rifiuti domestici, oppure visitare il sito www.canon-europe.com/weee, o www.canon-europe.com/battery. Apenas para a União Europeia e AEE (Noruega, Islândia e Liechtenstein) Estes símbolos indicam que este produto não deve ser eliminado juntamente com o seu lixo doméstico,...
Page 127 Når du foretager korrekt bortskaffelse af produktet, bidrager du til effektiv brug af naturressourcerne. Kontakt din kommune, den lokale affaldsmyndighed, det lokale affaldsanlæg, eller besøg www.canon-europe.com/weee, eller www.canon-europe.com/battery for at få flere oplysninger om genbrug af dette produkt.
Page 128 Tuotteen asianmukainen hävittäminen säästää myös luonnonvaroja. Jos haluat lisätietoja tämän tuotteen kierrätyksestä, ota yhteys kunnan jätehuoltoviranomaisiin tai käyttämääsi jätehuoltoyhtiöön tai käy osoitteessa www.canon- europe.com/weee, tai www.canon-europe.com/battery. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) De här symbolerna visar att produkten inte får sorteras och slängas som hushållsavfall enligt WEEE-...
Page 129 Chcete-li získat podrobné informace týkající se recyklace tohoto výrobku, obraťte se prosím na místní úřad, orgán pro nakládání s odpady, schválený systém nakládání s odpady či společnost zajišťující likvidaci domovního odpadu, nebo navštivte webové stránky www.canon-europe.com/weee nebo www.canon-europe.com/battery. Csak az Európai Unió és az EGT (Norvégia, Izland és Liechtenstein) országaiban...
Page 130 W celu uzyskania informacji o sposobie recyklingu tego produktu prosimy o kontakt z właściwym urzędem miejskim lub zakładem gospodarki komunalnej bądź zapraszamy na stronę www.canon-europe.com/weee, lub www.canon-europe.com/battery. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
Page 131 šāda veida atkritumu apsaimniekošanā sekmēs efektīvu dabas resursu izmantošanu. Lai saņemtu pilnīgāku informāciju par šāda veida izstrādājumu nodošanu otrreizējai pārstrādei, sazinieties ar vietējo pašvaldību, atkritumu savākšanas atbildīgo dienestu, pilnvaroto organizāciju vai iestādi, kas veic sadzīves atkritumu apsaimniekošanu, vai apmeklējiet tīmekļa vietni www.canon-europe.com/weee, vai www.canon- europe.com/battery.
Page 132 šiuos gaminius, jūs padėsite efektyviai naudoti gamtinius išteklius. Daugiau informacijos apie gaminio perdirbimą jums gali suteikti vietinis biuras, atliekų tvarkymo bendrovė, sertifikuoti organai ar buitinių atliekų surinkimo įmonės. Taip pat siūloma apsilankyti interneto svetainėje www.canon- europe.com/weee, arba www.canon-europe.com/battery. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ti simboli pomenijo, da tega izdelka skladno z Direktivo OEEO (2012/19/EU), Direktivo 2006/66/ES in/ali nacionalno zakonodajo, ki uvaja ti direktivi, ne smete odlagati z nesortiranimi gospodinjskimi odpadki.
Page 133 Pentru mai multe informaţii despre reciclarea acestui produs, vă rugăm să contactaţi biroul dvs. local, autorităţile responsabile cu deşeurile, schema aprobată sau serviciul dvs. responsabil cu deşeurile menajere sau vizitaţi-ne la www.canon-europe.com/weee, sau www.canon-europe.com/battery.
Page 134 će djelotvornom iskorištavanju prirodnih resursa. Dodatne informacije o recikliranju ovog proizvoda zatražite od svog lokalnog gradskog ureda, službe za zbrinjavanje otpada, odobrenog programa ili komunalne službe za uklanjanje otpada ili pak na stranicama www.canon-europe.com/weee ili www.canon-europe.com/battery. Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom, u skladu sa...
Page 135: Handling Precautions
Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...
Page 136: Legal Restrictions On Printing
Legal Restrictions on Printing Printing or modifying printed copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • • Money orders • • Certificates of deposit •...
Page 137: Printer Handling Precautions
Printer Handling Precautions Do not place any object on the top cover! Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Page 138: Transporting Your Printer
Transporting Your Printer When relocating the printer for changing your living place, make sure of the following. Important • You cannot take ink out of ink tanks. • • Check if the tank cap is completely inserted. If the ink tank cover is not completely closed, insert the •...
Page 139 4. Check that ON lamp is off and unplug power cord. Important • Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or • damage to the printer, making the printer unable to print. 5.
Page 141: When Repairing, Lending, Or Disposing Of The Printer
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Page 142: Keeping Print Quality High
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or •...
Page 143: Main Components And Their Use
Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols...
Page 144: Main Components
Main Components Front View Rear View Inside View Operation Panel...
Page 145: Front View
Front View A: Paper Support Extend to load paper in the rear tray. B: Rear Tray Cover Open to load paper in the rear tray. C: Rear Tray Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
Page 146: Rear View
Rear View A: USB Port Plug in the USB cable to connect the printer with a computer. B: Wired LAN Connector Plug in the LAN cable to connect the printer to a LAN. C: Power Cord Connector Plug in the supplied power cord. D: Rear Cover Detach when removing jammed paper.
Page 147: Inside View
Inside View A: Top Cover Open to refill ink tanks and to remove jammed paper. B: Ink Tank Covers Open to refill ink tanks. C: Tank Caps Open to refill ink tanks. D: Ink Tanks The black ink tank is on the left, and the color ink tanks (cyan, magenta, and yellow) are on the right. If any ink levels are low, refill the low tanks.
Page 148 Repairing Your Printer I: Print Head Holder The print head is pre-installed.
Page 149: Operation Panel
Operation Panel A: ON button Turns the power on or off. Turning the Printer On and Off B: ON lamp Lights after flashing when the power is turned on. C: LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status. D: Stop button Cancels operation when printing is in progress or when selecting a menu item.
Page 150: Power Supply
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...
Page 151: Checking That Power Is On
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 152: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 153 Important • When you • unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs •...
Page 154: Checking The Power Plug/Power Cord
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • • The power plug/power cord is rusty. •...
Page 155: Unplugging The Printer
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. • Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 156: Lcd And Operation Panel
LCD and Operation Panel The standby screen appears when the printer is turned on. When the Setup button is pressed, the display switches to setup menu screen. Setup In a menu or settings screen, use the button to select an item or option, and then press the OK button to proceed with the procedure.
Page 157 Note • When Wi-Fi, wired LAN, or both are disabled, the • icon, icon, or both are not displayed.
Page 158: Entering Numbers, Letters, And Symbols
Entering Numbers, Letters, and Symbols The buttons on the operation panel allow you to enter (or change) characters, numbers, or symbols when setting up the network or making other settings. Switching the Input Mode The current input mode appears at the upper right corner of the LCD. Pressing the Setup button on the operation panel toggles through the input modes in the order lowercase >...
Page 159: Changing Settings
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...
Page 160: Changing Printer Settings From Your Computer (Macos)
Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...
Page 161: Managing The Printer Power
Managing the Printer Power Printer power supply is operated from Remote UI. Power control settings Power control settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.
Page 162: Changing The Printer Operation Mode
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Printer settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion.
Page 163: Changing Settings From Operation Panel
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings Other dev. settings Language selection Firmware update Admin pwd. settings Reset setting Feed settings Ink level monitor ECO settings Quiet setting System information Checking the Total Number of Uses of Printer...
Page 164: Changing Settings From Operation Panel
Changing Settings from Operation Panel This section describes the procedure to change the settings, taking the steps to specify prevent abrasion as an example. Note • The • (asterisk) on the LCD indicates the current setting. Check that printer is turned on. 2.
Page 165: Setting Items On Operation Panel
Setting Items on Operation Panel Note • The administrator password may be required to change the settings of some setting items. • Items for Printer Other dev. settings Language selection ECO settings Quiet setting Items for Paper/Printing Print settings Feed settings Items for Maintenance/Management LAN settings Firmware update...
Page 166: Print Settings
Print settings Select this menu from Device settings in Setup menu. • Prevent abrasion • Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower •...
Page 167: Lan Settings
LAN settings Select this menu from Device settings in Setup menu. Important • The administrator password may be required to change the settings. • Wi-Fi Wireless Direct Wired LAN Print LAN details Wi-Fi • Wi-Fi enab./disable • Enables or disables Wi-Fi. •...
Page 168 Wireless Direct • Switch WL Direct • Enables/disables Wireless Direct. • Change name (SSID) • Changes the identifier (SSID/the printer's name displayed on a Wi-Fi Direct compatible device) for Wireless Direct. • Change password • Changes the password for Wireless Direct. •...
Page 169 Note • You cannot use the same printer name as that already used for other LAN connected devices. • • You cannot use a hyphen for the initial or last character of the printer name. • • TCP/IP settings • Performs IPv4 or IPv6 setting.
Page 170 • IPP settings • Selecting Enable allows you to print via the network with the IPP protocol. • DRX setting • Enables discontinuous reception (discontinuous data reception). ◦ Wi-Fi ◦ Selecting Enable allows you to activate discontinuous reception when using Wi-Fi. ◦...
Page 171: Other Dev. Settings
Other dev. settings Select this menu from Device settings in Setup menu. Important • The administrator password may be required to change the settings. • • Date/time setting • Sets the current date and time. • Date display format • Selects the date display format.
Page 172 Note • When any of the inks reached the lower limit line, printing is disabled. • • Fixed print quality • Specifies print quality when printing on plain paper. • Scrn. lock settings • Lock the screen to prevent the panel operation by someone other than the administrator. •...
Page 173: Language Selection
Language selection Select this menu from Device settings in Setup menu. Changes the language for LCD messages and menus. Important • The administrator password may be required to change the settings. • Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian / Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Korean / Traditional Chinese / Indonesian / Vietnamese...
Page 174: Firmware Update
Firmware update Select this menu from Device settings in Setup menu. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important • The administrator password may be required to change the settings. •...
Page 175: Admin Pwd. Settings
Admin pwd. settings The administrator password can be set or canceled. Important • The administrator password of the printer is set by default. It is set in the serial number of the printer • which consists of 9 characters (the first 4 characters are alphabet and the latter 5 characters are number) and is indicated on the seal on the device.
Page 176 9. Press the OK button. 10. Enter the administrator password again. The administrator password is available.
Page 177: Reset Setting
Reset setting Select this menu from Device settings in Setup menu. You can set the settings back to the default. Important • The administrator password may be required to change the settings. • • Web service setup • Sets the Web service settings back to the default. •...
Page 178: Feed Settings
Feed settings Select this menu from Setup menu. Note • By registering the paper size and the media type, the message can be displayed before printing starts • when the paper size or the media type of the loaded paper differs from the paper settings. For details: Paper Settings •...
Page 179: Ink Level Monitor
Ink level monitor Select this menu from Setup menu. Important • The administrator password may be required to change the settings. • • Reset ink lev. count • Resets the remaining ink count. If you select Yes, you can reset the remaining ink count of all the ink tanks at once. If you select No, you can specify the ink color and reset the remaining ink count in any ink tank.
Page 180: Eco Settings
ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Important • The administrator password may be required to change the settings. • Turning off Printer Automatically Turning on Printer Automatically Turning off Printer Automatically You can enable the printer to turn off automatically when no operation is made or no printing data is sent to the printer for a specified period of time.
Page 181 6. Select ON and then press the OK button.
Page 182: Quiet Setting
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Important • The administrator password may be required to change the settings. • Follow the procedure below to perform setting. Check that printer is turned on.
Page 183: System Information
System information Select this menu from Setup menu. • Current version • Displays the current firmware version. • Printer name • Displays the printer name currently specified. • Serial number • Displays the printer serial number.
Page 184: Checking The Total Number Of Uses Of Printer
Checking the Total Number of Uses of Printer The total number of uses of printer can be printed and checked. Check that printer is turned on. Load A4 or Letter-sized plain paper. 3. Press the Setup button. The Setup menu screen is displayed. 4.
Page 185: Specifications
Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wired LAN: 100BASE-TX / 10BASE-T Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Page 186 Network Specifications Communication protocol SNMP, HTTP, TCP/IP (IPv4/IPv6) Wired LAN Supported Standards: IEEE802.3u (100BASE-TX) / IEEE802.3 (10BASE-T) Transfer speed: 10 Mbps/100 Mbps (auto switching) Security: IEEE802.1X (EAP-TLS/EAP-TTLS/PEAP) Wi-Fi Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a Frequency bandwidth: 2.4 GHz / 5 GHz Channel: 2.4 GHz: 1-11 or 1-13 5 GHz: W52, W53, W56, W58...
Page 187 High Sierra 10.13.6 - macOS Big Sur 11 Other Supported OS iOS, iPadOS, Android, Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details. Information in this manual is subject to change without notice.
Page 188: Information About Paper
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...
Page 189: Supported Media Types
• details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, • Canon paper is not sold by model number. Instead, purchase paper by name.
Page 190 • Double sided Matte Paper <MP-101D> • Paper other than genuine Canon paper • Plain Paper (including recycled paper) • • Envelopes • Paper Load Limit Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Page Sizes You can use the following page sizes.
Page 191 • Nagagata 3 • • Nagagata 4 • • Yougata 4 • • Yougata 6 • • Envelope C5 • • Envelope Monarch • Special sizes • Minimum size: 3.50 x 5.00 in. (89.0 x 127.0 mm) • • Maximum size: 8.50 x 47.24 in. (216.0 x 1200.0 mm) * •...
Page 192: Paper Load Limit
• Page sizes and media types differ depending on the country or region where the paper is sold. For • details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray and Cassette Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
Page 193 Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal, Approx. 250 sheets B-Oficio, M-Oficio, Foolscap, Legal(India): 10 sheets) Envelopes 10 envelopes *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.
Page 194: Unsupported Media Types
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • • Damp paper • • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing •...
Page 195: Handling Paper
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print •...
Page 196: Economy Mode
• ◦ Measurement images: ◦ Color printing: A4 color document ISO/IEC24712 ◦ Measurement method: ◦ Canon original ◦ Paper type: ◦ Plain paper ◦ Print driver setting: ◦ Setting to the default for plain paper (setting Print Quality to Economy).
Page 197: Printing
Printing Printing from Computer Printing from Smartphone/Tablet Paper Settings Using PIXMA/MAXIFY Cloud Link...
Page 198: Printing From Computer
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chrome OS...
Page 199: Printing From Application Software (Macos Airprint)
Printing from Application Software (macOS AirPrint) Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...
Page 200: Printing
Printing This printer is compatible with the macOS standard printing system (AirPrint). You can start printing right away after connecting this printer to your Mac without installing any special software. Checking Your Environment First, check your environment. • AirPrint Operation Environment •...
Page 201 Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Feed from and Media Type from Media & Quality of the pop-up menu. Remove the Two-Sided check mark if you are not printing on both sides of the paper.
Page 202 Note • Use the Print dialog to set general print settings such as the layout and the print sequence. For information about print settings, refer to macOS help. 7. Click Print The printer prints according to the specified settings. Important •...
Page 203: Printing On Postcards
Printing on Postcards This section describes the procedure for printing on postcards. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register IJ Hagaki, Hagaki K, or Hagaki for paper type, according to your purpose. When you print on the address side, register Hagaki.
Page 204 Important • Two-sided printing is not possible for postcards, so remove the Two-Sided check mark. If you print with the Two-Sided check mark on, the printing result may not be as you intended. • You will get cleaner printing if you print the message side first and then print the address side. 5.
Page 205: Adding Printer
Adding Printer This section describes the procedure for adding a printer to your Mac. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically added.
Page 206: How To Open Printer Settings Screen
How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.
Page 207: Displaying The Printing Status Screen
Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer • The printing status screen opens automatically. To display the printing status screen, click the printer icon displayed on the Dock.
Page 208: Deleting The Undesired Print Job
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2.
Page 209: Removing Printer That Is No Longer Required From List Of Printers
Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if you are not logged on as the administrator. For information about an administrative user, see Users &...
Page 210: Printing Using Canon Application Software
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...
Page 211: Printing From Smartphone/Tablet
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android)
Page 212: Paper Settings
Paper Settings By registering the paper size and the media type, the message is displayed before printing starts when the paper size or the media type of the loaded paper differs from the paper settings. After loading paper • When you loading paper in the rear tray •...
Page 213 Register the page size according to the paper loaded in the cassette. Note • For more on the proper combination of paper settings you can specify by the printer driver for • Windows and on the LCD: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) When the paper settings for printing are different from the paper information registered to the printer...
Page 214 The paper information registration screen is displayed after replacing the paper. Register the paper information according to the paper that you loaded. Cancel Cancels printing. Select when you change the paper settings specified for printing. Change the paper settings and try printing again.
Page 215: Frequently Asked Questions
Frequently Asked Questions List of Support Codes for Printer Errors When Error Occurred Message Is Displayed Error Four-Digit Alphanumeric Code Is Displayed on LCD What to Do When Paper Is Jammed Support Code : 1000 Support Code : 1003 Repairing Your Printer Cannot Find Printer on Network (Windows/macOS) Solve Network Troubles with The Printer's Diagnostic Functions...
Page 216 Failed to MP Drivers (Printer Driver) Installation (Windows) Updating MP Drivers (Printer Driver) in Network Environment (Windows) Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Installation via USB) Searching Printer by IP Address or Host Name During Setup Setup Guide : Connect to Network Switching Printer's Connection to Network or Terminal Devices Solve Problems...
Page 217 Operation Problems Network Communication Problems Printing Problems Problems While Printing (Scanning) from Smartphone/Tablet Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem Repairing Your Printer...
Page 218: Network Faq
Network FAQ Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wi-Fi Wireless Direct Wired LAN Wi-Fi Cannot Find Printer Cannot Find Printer on Network (Windows/macOS) Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup Detect Same Printer Name Switching Printer's Connection to Network or Terminal Devices...
Page 219 Cannot Print (Scan) from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network (Windows/macOS) Wireless Direct Cannot Print or Connect Solve Network Troubles with The Printer's Diagnostic Functions Cannot Find Printer on Network...
Page 220 Printing Network Settings Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network (Windows/macOS)
Page 221: Network Communication Problems
Network Communication Problems Cannot Find Printer on Network (Windows/macOS) Wireless Router Problems Printer Settings/Smartphone/Tablet Troubles for Network...
Page 222: Cannot Find Printer On Network (Windows/Macos)
Cannot Find Printer on Network (Windows/macOS) Cannot Find Printer on Network (Windows/macOS) Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup...
Page 223: Cannot Find Printer On Network
Cannot Find Printer on Network In the following cases, set up the printer again. • When you buy a new computer or wireless router • • When you change the settings on your wireless router • • When the connection method (Wi-Fi / USB) of the printer is changed •...
Page 224 Proceed once you complete checking the power status above. Check PC network connection. Check2 If your computer and network devices (wireless router, etc.) are fully configured, your computer is ready to connect to the network. 1. Check the settings of the network device (wireless router, etc.). Connect to the Internet and see if you can browse any web page.
Page 225 icon is displayed: icon indicates that the wireless router and the printer are not connected. Check the network settings of the printer. Also, revisit the location of the wireless router and printer at the next check. For Wired LAN 1. Check the power and LAN cable. When the printer cannot be found on the setup screen, using LAN connection setup, make sure that all the network devices are connected to the router and the hub via LAN cables and that all the devices are turned on.
Page 226 Make sure security software's firewall is off. Check2 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 227: Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via Usb)
Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 228 2. Turn off printer. 3. Restart computer. After restarting, install the latest MP Drivers (Printer Driver) downloaded in step 1. Important • When installing the MP Drivers (Printer Driver), make sure you select the correct printer name. • • For Windows: •...
Page 229: Wireless Router Problems
Wireless Router Problems Network Key (Password) Unknown Checking Wireless Router SSID/Key Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Privacy Separator/SSID Separator/Network Separation Function...
Page 230: Network Key (Password) Unknown
Network Key (Password) Unknown Use the Wi-Fi Connection Assistant to diagnose and repair network status. Select the link below to download Wi-Fi Connection Assistant and install it. Checking Printer Connection Status Using Wi-Fi Connection Assistant See below for starting up Wi-Fi Connection Assistant •...
Page 231 Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2- Personal). • Some printers support IEEE802.1X/EAP (WPA/WPA2 Enterprise). To configure • IEEE802.1X/EAP (WPA/WPA2 Enterprise), you also need to configure the authentication (Radius) server. Contact the network administrator for more information. •...
Page 232: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Refer to Setup Guide to setup. Note • Wi-Fi Connection Assistant allows you to diagnose and repair the network status. •...
Page 233 If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 234: Printer Settings/Smartphone/Tablet Troubles For Network
Printer Settings/Smartphone/Tablet Troubles for Network Solve Network Troubles with The Printer's Diagnostic Functions Checking Network Information of Printer Checking Status Code Printing Network Settings Restoring Printer's LAN Settings to Defaults Default Network Settings Connecting with Wireless Direct...
Page 235: Solve Network Troubles With The Printer's Diagnostic Functions
Solve Network Troubles with The Printer's Diagnostic Functions Cannot Find Printer on Network/Cannot Print Cannot Connect to Printer through Wireless Direct Cannot Find Printer on Network/Cannot Print Printing Out Network Settings Information: Note • • [Wi-Fi] indicates descriptions related to Wi-Fi. [LAN] indicates descriptions related to wired LAN.
Page 236 Check that security software's firewall is off. Check1 A message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set the security software to always allow access. Quit the security software and make sure that the printer is recognized and ready to use. If so, the cause is the firewall setting.
Page 237 [LAN] Wired LAN setting is disabled. (The icon representing the wired LAN is not displayed on the LCD.) Enable the wired LAN setting from the operation panel. [LAN] Wired LAN setting is disabled. Make sure the printer and wireless router are connected via LAN cable.
Page 238 [Wi-Fi] Monitor signal status and move printer and wireless router as Check3 necessary. • Place the printer and wireless router where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. • Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due to a wall, place the printer and the computer in the same room.
Page 239 [Wi-Fi] Monitor signal status and move printer and wireless router as Check necessary. • Place the printer and wireless router where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. • Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due to a wall, place the printer and the computer in the same room.
Page 240 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. C-11 [Wi-Fi] The network name (SSID) remains the default value (The network name (SSID) has not been set). Check the network name (SSID) of the wireless router. Verify the network name (SSID) and password of the wireless router you want to connect to, and then set it up manually.
Page 241 Check that printer is selected as connection for various devices (e.g. Check4 computer/smartphone/tablet). Select the network name (SSID) for Wireless Direct specified for the printer as the connection destination for devices. Check the destination on your device. For details, refer to your device's instruction manual or visit the manufacturer's website. To check the network name (SSID) for Wireless Direct specified for the printer, display it using the operation panel of the printer or print out the network settings information of the printer.
Page 242: Checking Network Information Of Printer
Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon Wi-Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
Page 243 Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: • 1. Select Command Prompt from Start. 2. Type the ping command and press Enter. The ping command is as follows: ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX"...
Page 244 Checking Network Setting Information To check the printer's network settings information, print out the network settings information. Printing Network Settings...
Page 245: Restoring Printer's Lan Settings To Defaults
Restoring Printer's LAN Settings to Defaults Important • After initialization, all network connection information of the printer will be deleted, and printing over the • network will no longer be possible. To use the printer over a network again after restoring printer's LAN settings to defaults, refer to Setup Guide to redo setup.
Page 246: Problems While Printing (Scanning) From Smartphone/Tablet
Problems While Printing (Scanning) from Smartphone/Tablet Cannot Print (Scan) from Smartphone/Tablet...
Page 247: Cannot Print (Scan) From Smartphone/Tablet
Cannot Print (Scan) from Smartphone/Tablet If you cannot Print (Scan) from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer via Wi-Fi Cannot Communicate with Printer while It Is in Wireless Direct Note •...
Page 248 Printing Network Settings Note • If you have a computer, Wi-Fi Connection Assistant allows you to diagnose and repair the network • status. Select the link below to download Wi-Fi Connection Assistant and install it. Checking Printer Connection Status Using Wi-Fi Connection Assistant See below for starting up Wi-Fi Connection Assistant.
Page 249 If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following. Check power status of printer and device (e.g. smartphone/tablet). Check1 Turn on the printer or your device. If the power is already turned on, cycle the power switch. Is Wireless Direct enabled? Check2 From the Setup menu screen, select Device settings >...
Page 250 For details about the functions of your printer, see Specifications.
Page 251: Printing Problems
Printing Problems Printer Does Not Print Printer Does Not Pick Up or Feed the Paper/"No Paper" Error Printout (Copy) Results Are Unsatisfactory Automatic Duplex Printing Problems Printing (Copying) Stops Cannot Print Using AirPrint Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows) Default Printer Keeps Changing (Windows)
Page 252: Printer Does Not Print
Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
Page 253 • For Windows: • Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one •...
Page 254 • After printing is completed, select Off for Prevention of Print Data Loss. • If printing from your computer, restart the computer. Check7 Restart the computer and try printing again. Important • For Windows: • To restart your computer, choose Restart instead of Shut down.
Page 255: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error
Printer Does Not Pick Up or Feed the Paper/"No Paper" Error Make sure paper is loaded in the specified cassette and rear tray. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
Page 256 1. Turn off the power of the printer and disconnect the power plug from the outlet. 2. Fold one A4 sheet in half and insert it horizontally into the rear tray. Insert the paper so that your hand does not directly touch the part in the center of the rear tray when removing the foreign object.
Page 257 Check9 Rear View for the positions of the transport unit and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 258: Printout (Copy) Results Are Unsatisfactory
• Printing from your computer • Check the settings using the printer driver. Basic Printing Setup • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY • Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above).
Page 259 Ink Does Not Come Blurry or Fuzzy Inaccurate or Streaks Bleeding Colors Lines Are Paper Is Smudged/ Ink Blots/Paper Curl Images Incomplete/ Misaligned/Distorted Printed Surface Is Cannot Complete Scratched Printing...
Page 260 Lines Incomplete or Back of Paper Is Uneven Colors Streaked Colors Missing (Windows) Smudged Printed Barcodes The Print Position Are Not Recognized Shifts Printed in Black and White Note • This web page contains information about several models. Depending on the specifications of the •...
Page 261: Ink Does Not Come Out/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks
Ink Does Not Come Out/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks Ink Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Streaks Colors Note • If printouts are blank, black does not print, is faint, or has a blue or red tint, refer to this web page. •...
Page 262 Cleaning the Print Head • From the computer • ◦ For Windows: ◦ Clean the print head ◦ For macOS: ◦ Clean the print head If it still does not improve, go to the next step. Clean the print head again. Step3 After cleaning the print head again, print the nozzle check pattern and check the result.
Page 263: Printed In Black And White
Printed in Black and White If the ink used by the printer is set to Black only, printouts from a computer etc. will be printed in black and white. To print in color, press the Setup button once or twice to display the Setup menu screen, select Device settings >...
Page 264: Lines Are Misaligned/Distorted
Lines Are Misaligned/Distorted Note • For the case of misaligned or distortion, refer to this web page. • Check paper and print quality settings. Check1 Printout (Copy) Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position.
Page 265: Paper Is Smudged/Printed Surface Is Scratched/Ink Blots/Paper Curl
Make sure you are using the right paper for what you are printing. To print data with high color saturation such as photographs or images with dark colors, we recommend that you use Photo Paper Plus Glossy II or other Canon specialty paper.
Page 266 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. • Follow the instructions below to curl the paper outward up to 0.1 in.
Page 267 Check8 This allows the printed surface to dry, preventing smudges and scratches. • For Windows: • Set the waiting time using Canon IJ Printer Assistant Tool. Changing the Printer Operation Mode • For macOS: • Set the waiting time using Remote UI.
Page 268: Mechanical Problems
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Switching Printer's Connection to Network or Terminal Devices...
Page 269: Printer Does Not Turn On
Make sure power plug is securely connected to printer, and then turn on again. Check2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 270: Printer Turns Off Unexpectedly Or Repeatedly
Printer Turns Off Unexpectedly or Repeatedly If printer is set to turn off automatically after a certain time, disable this setting. Check If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed.
Page 271: Usb Connection Problems
USB Connection Problems If the printer connected to the computer via USB is not recognized, check the following items. USB Connection Not Recognized The following problems may occur even though the USB connection is recognized. • Printing (scanning) is slow. •...
Page 272 If not, select it to enable bidirectional support. Opening Printer Driver's Setup Screen USB Connection Does Not Work Properly Check following to make sure your system environment supports Hi-Speed Check USB connection. • Does the USB port on your computer support Hi-Speed USB connection? •...
Page 273: Wrong Language Appears In Lcd
Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press Setup button once or twice to display the Setup menu screen. 2. Press button 1 times and press OK button. 3. Press button 3 times and press OK button. 4.
Page 274: Installation And Download Problems
Installation and Download Problems Failed to MP Drivers (Printer Driver) Installation (Windows) Updating MP Drivers (Printer Driver) in Network Environment (Windows) Disable Function to Send Usage Information of Printer...
Page 275: Failed To Mp Drivers (Printer Driver) Installation (Windows)
For Windows 8.1 / Windows 7: Select Control Panel > Programs and Features. 2. Check if there is "Canon XXX series MP Drivers" or "Canon XXX series Printer Driver" you want to install in list. "XXX" is the model name.
Page 276: Updating Mp Drivers (Printer Driver) In Network Environment (Windows)
Download the latest MP Drivers (Printer Driver) in advance. Download the latest MP Drivers (Printer Driver) for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers (Printer Driver) according to the specified installation procedure.
Page 277: Errors And Messages
Errors and Messages Four-Digit Alphanumeric Code Is Displayed on LCD When Error Occurred Message Is Displayed...
Page 278: Four-Digit Alphanumeric Code Is Displayed On Lcd
Four-Digit Alphanumeric Code Is Displayed on LCD A message is displayed on the printer's LCD or your computer screen. Some errors may display a four-digit alphanumeric code along with the error message. The characters represent a "support code" (error number). For details on each support code, see List of Support Codes for Printer Errors.
Page 279: When Error Occurred
When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message is displayed automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows): When a Support Code and a Message are displayed on the Printer's...
Page 280: Message Is Displayed
Message Is Displayed This section describes some of the messages. If a message is displayed on the printer's LCD, see below. Message Is Displayed on the Printer's LCD If a message is displayed on the computer, see below. Error Regarding Automatic Duplex Printing Is Displayed Error Regarding Power Cord Being Unplugged Is Displayed (Windows) Writing Error/Output Error/Communication Error (Windows) Other Error Messages (Windows)
Page 281 • There could also be a problem with the USB cable. Replace the USB cable and retry the printing. If you use the printer over a LAN, make sure the printer is correctly set up for network use. Make sure printer driver is installed correctly. Check3 Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver and click here to reinstall it.
Page 282 Try printing again once the current job is complete.
Page 283: Repairing Your Printer
Repairing Your Printer This section describes how to transport the printer for repairing it. Important • You cannot take ink out of ink tanks. • • Make sure the tank caps of ink tanks are closed securely. If the tank caps are open, close the tank caps •...
Page 284 2. Open top cover. 3. Close ink valve. Close the ink valve by tilting the ink valve lever tightly to the left. Important • If you pack the printer without closing the ink valve, ink may leak out. Be sure to close the ink •...
Page 285 Go to Packing Printer. Packing Printer 1. Retract paper output tray. 2. Retract paper support, and then close it. 3. Unplug cable and power cord. 4. Use adhesive tape to secure all covers on the printer to keep them from opening. 5.
Page 286 Important • Carry the printer as shown in the illustration below. If you hold the cassette when carrying, the • cassette may come off from the printer.
Page 287: List Of Support Codes For Printer Errors
List of Support Codes for Printer Errors Support codes are displayed on the printer's LCD and your computer screen when errors occur. A "support code" is an error number, and is displayed along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Codes Displayed on Printer's LCD and Computer Screen •...
Page 288 • A000 to ZZZZ • B506 B508 B509 C000 Note • For information on how to deal with paper jams, see What to Do When Paper Is Jammed. • If the paper is not jammed (the support code is not displayed) and the paper is not fed normally, see What to Do If Paper Is Not Fed Normally.
Page 289: What To Do When Paper Is Jammed
What to Do When Paper Is Jammed If a paper jam occurs during printing (when the support code 1300/1303/1304/1313 is displayed), follow the procedure below. Note • If the paper is not jammed (the support code is not displayed) and the paper is not fed normally, see What to Do If Paper Is Not Fed Normally.
Page 290 Removing Jammed Paper inside Printer Removing Jammed Paper through Paper Output Slot 1. Hold jammed paper firmly with both hands and pull it out slowly. Slowly pull out the paper so as not to tear it. Note • If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may •...
Page 291 Slowly pull out the paper so as not to tear it. Note • If the paper cannot be pulled out or is torn, refer to the following page to detach the transport • unit and then pull out the jammed paper from the feed slot of the rear tray. Removing Jammed Paper from Rear Side 2.
Page 292 Note • If the paper cannot be pulled out or is torn, detach the rear cover and remove the jammed paper • from the rear side. Removing Jammed Paper from Rear Side 2. Load paper in cassette. Loading Plain Paper in Cassette Note •...
Page 293: Removing Jammed Paper Inside Printer
Removing Jammed Paper inside Printer 1. Press printer's Stop button. 2. Turn off printer and unplug it. 3. Open top cover. Important • Do not touch the clear film (A), white belt (B), or tubes (C). • If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. 4.
Page 294 5. Hold jammed paper firmly with both hands. If the paper is rolled up, pull it out and grasp the edges of the paper.
Page 295 6. Slowly pull out jammed paper so as not to tear it. Pull out the paper at an angle of about 45 degrees. 7. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
Page 296 9. Plug printer back in and turn printer back on. 10. Load paper. Loading Photo Paper / Plain Paper in Rear Tray Loading Envelopes in Rear Tray Loading Plain Paper in Cassette Note • Make sure you are using suitable paper and loading it correctly. •...
Page 297: Removing Jammed Paper From Rear Side
Removing Jammed Paper from Rear Side 1. Press printer's Stop button. 2. Turn off printer and unplug it. 3. Retract rear tray and paper output tray. 4. Turn printer so that rear side of printer faces toward you. Important • When changing the orientation of the printer, do not turn the printer upside down or tilt it. The ink may leak out.
Page 298 6. Hold jammed paper firmly with both hands and pull it out slowly. If the paper is rolled up, pull it out and grasp the edges of the paper. Note • Do not touch the inner parts of the printer. If you are unable to remove the jammed paper, follow the steps below to detach the transport unit and then remove the paper.
Page 299 2. Slowly pull out jammed paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. If parts (A) are raised, tip them toward you. Important • If you replace the transport unit without lowering parts (A) toward you, it could damage the printer.
Page 300 5. Replace transport unit. Insert the transport unit slowly all the way into the back of the printer and take down the transport unit. 7. Attach rear cover. Push in the rear cover until it is closed completely.
Page 301 What to Do If Paper Is Not Fed Normally and take appropriate Check3 action. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 302 • When transporting the printer for repairing it, see Repairing Your Printer.
Page 303 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Load paper in the rear tray correctly. Loading Photo Paper / Plain Paper in Rear Tray Loading Envelopes in Rear Tray After loading the paper in the rear tray, follow the messages displayed on the printer's LCD.
Page 304 1003 Cause Possible causes include the following. • There is no paper in the cassette. • Paper is not loaded in the cassette properly. What to Do Load paper in the cassette correctly. Loading Plain Paper in Cassette After loading the paper in the cassette, follow the messages displayed on the printer's LCD. Note •...
Page 305 1070 Cause Paper cannot be fed because the paper feed rollers are dirty. What to Do Press the printer's Stop button to cancel printing. Then perform the paper feed roller cleaning of the rear tray. Cleaning Paper Feed Rollers...
Page 306 1200 Cause Top cover is open. What to Do Close the top cover and wait for a while. Make sure to close the top cover after refilling ink or other operations.
Page 307 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 308 1496 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Turn off the printer, remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance...
Page 309 1723 Cause The maintenance cartridge is not installed. What to Do Turn off the printer and then install the maintenance cartridge. Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge.
Page 310 1724 Cause The currently installed maintenance cartridge cannot be used. This printer cannot use maintenance cartridges that have been installed in other printers. What to Do Turn off the printer and then replace with a new maintenance cartridge. Replacing Maintenance Cartridge...
Page 311 1725 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Turn off the printer, remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance...
Page 312 1726 Cause The maintenance cartridge is full. What to Do Replace the maintenance cartridge. Replacing Maintenance Cartridge The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used. When this message is displayed, you must replace the maintenance cartridge.
Page 313 1727 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Press the printer's OK button to cancel the error and then prepare a new maintenance cartridge. For details on the maintenance cartridge, see Replacing Maintenance Cartridge.
Page 314: Shipping Tape Etc. Are Still Attached (1890)
Shipping Tape etc. Are Still Attached (1890) Cause Shipping tape or protective material may still be attached to print head holder. What to Do Open the top cover and make sure that shipping tape and protective material have been removed from the print head holder.
Page 315 2110 Cause Paper settings specified when printing do not match the paper information for the cassette registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper • information registered on the printer, refer to the following. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) •...
Page 316 Replace the paper Select this option to print after changing the paper in the cassette. For example, when printing the paper size is specified as A5 and the paper information for the cassette is registered as A4, select this option to print after changing the paper in the cassette with A5 paper.
Page 317 2113 Cause Paper settings specified when printing do not match either the rear tray or the cassette paper information registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper •...
Page 318 Replace the paper Select this option to print after changing the paper in the rear tray or the cassette. For example, when printing the paper size is specified as A5 and both the paper information for the rear tray and the paper information for the cassette are registered as A4, select this option to print after changing the paper in the rear tray or the cassette with A5 paper.
Page 319 2114 Cause Paper settings specified when printing do not match the paper information for the rear tray registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper • information registered on the printer, refer to the following.
Page 320 Replace the paper Select this option to print after changing the paper in the rear tray. For example, when printing the paper size is specified as A5 and the paper information for the rear tray is registered as A4, select this option to print after changing the paper in the rear tray with A5 paper.
Page 321 An internal part will need replacing soon. What to Do Press the printer's OK button to cancel the error. You cannot replace the internal parts of the printer yourself. Contact your nearest Canon service center to request a repair as soon as possible. Important •...
Page 322 3252 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Press the printer's OK button to clear the error message.
Page 323 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
Page 324 If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important •...
Page 325 Cleaning the Print Heads (macOS) How to Perform Ink Flush (From the printer's operation panel) If the error recurs after taking the above actions, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.

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