Page 1 NEC Express Server Express5800 Series Express5800/E120d-M Maintenance Guide Model Number: N8100-1909F/1908F Chapter 1 Maintenance Chapter 2 Convenient Features Chapter 3 Appendix 10.025.01-104.02 December 2012, 2nd Edition © NEC Corporation 2012...
Page 2: Documents Provided With This Product
Configure hardware and setup management tool associated with Upgrading the System hardware Chapter 3: Convenient Useful features and the detail of system BIOS settings, SAS Features Configuration Utility, and EXPRESSBUILDER Other documents Provides the detail of NEC ESMPRO, BMC Configuration, and the other features. Express5800/E120d-M Maintenance Guide...
Page 3: Table Of Contents
Contents Contents Documents Provided with This Product ......................... 2 Contents ................................3 Notations Used in This Document ......................... 6 Notations used in the text ..........................6 Hard disk drives ............................6 Removable media ............................6 Abbreviations of Operating Systems (Windows) ................... 7 Trademarks ................................
Page 4 Contents Troubleshooting .............................. 22 Upon Power On to the End of POST ....................22 Upon Starting EXPRESSBUILDER ...................... 23 Upon Installing OS ..........................24 When OS is Started ..........................26 When STOP Error Occurs ........................28 When Operating a RAID System ......................28 When Using Internal Devices and Other Hardware ................
Page 5 Utilities Provided by EXPRESSBUILDER .................... 97 Configure EXPRESSBUILDER Settings ....................97 EXPRESSSCOPE Engine 3 ........................... 98 NEC ESMPRO ............................99 NEC ESMPRO Agent (for Windows) ....................99 NEC ESMPRO Manager........................ 100 NEC ESMPRO Agent Extension ....................101 BMC Configuration ........................101 NEC ExpressUpdate Agent......................
Page 6: Notations Used In This Document
Notations Used in This Document Notations Used in This Document Notations used in the text In addition to safety-related symbols urging caution, 3 other types of notations are used in this document. These notations have the following meanings. Important Indicates critical items that must be followed when handling the hardware or operating software.
Page 7: Abbreviations Of Operating Systems (Windows)
Notations Used in This Document Abbreviations of Operating Systems (Windows) Windows Operating Systems are referred to as follows. Refer to Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information. Notations in this document Official names of Windows Windows Server 2008 R2 Standard Windows Server 2008 R2 Windows Server 2008 R2 Enterprise...
Page 8: Trademarks
Trademarks Trademarks EXPRESSSCOPE is a registered trademark of NEC Corporation. Microsoft, Windows, Windows Server, Windows Vista, and MS-DOS are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States.
Page 9: Regulatory Notices
Regulatory Notices Regulatory Notices FCC Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 10 Regulatory Notices WEEE Directive Chinese RoHS Express5800/E120d-M Maintenance Guide...
Page 11: Warnings And Additions To This Document
2. The contents of this document may change without prior notice. 3. Do not make copies or alter the document content without permission from NEC Corporation. 4. Every effort has been made to ensure the completeness of this document. However, if you have any concerns, or discover errors or omissions, please contact your retailer.
Page 12: Chapter 1 Maintenance
NEC Express5800 Series Express5800/E120d-M Maintenance This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating this server. 1. Transfer, Movement, and Disposal Describes how to transfer this server to a third party. Also describes how to dispose, move and store this server.
Page 13: Transfer, Movement, And Disposal
Important NEC assumes no liability for data leakage should the product be transferred to a third party without erasing the data. Data seems to be erased when you empty "Recycle Bin" of Windows or execute the "format" command of the operating system.
Page 14: Disposal Of The Server And Consumables
Some components including fans, batteries, and the optical disk drive work for a limited period of time and require replacement. For stable operation of the server, NEC recommends you regularly replace these components. Contact your sales representative for information on replacement or the lifetime of components.
Page 15 Chapter 1 Maintenance 1. Transfer, Movement, and Disposal CAUTION Be sure to observe the following precautions to use the server safely. Failure to observe the precautions may cause burns, injury, and property damage. For details, refer to Safety precautions in Precautions for Use in "User’s Guide". •...
Page 16: Daily Maintenance
NEC recommends that you back up data for a rainy day before applying the latest update. Checking Alerts Use NEC ESMPRO Manager (for Windows) to constantly verify that no abnormalities are discovered on the monitored server and that no alerts have been issued. Example image of NEC ESMPRO Manager...
Page 17: Checking Status Led
Chapter 1 Maintenance 2. Daily Maintenance Checking STATUS LED After powering on the server or before shutting down the system and powering off the server, check STATUS LED on the front of the server. For the functions and descriptions of the LED, refer to Chapter 1 (5. Names and Functions of Parts) in "User’s Guide".
Page 18: Cleaning The Server
Chapter 1 Maintenance 2. Daily Maintenance 2.5.1 Cleaning the server Wipe the external surfaces of the server with a dry soft cloth. Follow the procedure below if stains remain on the surfaces. • Do not use volatile solvents such as thinner and benzene to clean the Important server.
Page 19: User Support
User Support Before getting after-sales service, check the contents of the warranty and service. Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services. For the services, contact your sales representative. Before Asking for Repair If you think that a failure occurred, follow the steps below: 1.
Page 20: Collecting Failure Information
4. Collecting Failure Information Chapter 1 Maintenance Collecting Failure Information If the server is broken, you can collect failure information by using the following method. The failure information to be described is to be collected only at the request of your sales representative. Important When the system restarts after a failure has occurred, a message may appear indicating virtual memory shortage.
Page 21: Collecting User-Mode Process Dump
4. Collecting Failure Information Chapter 1 Maintenance Collecting User-Mode Process Dump Collects diagnostic information related to application errors. For details, refer to Chapter 1 (5.2 How to Create a User-Mode Process Dump File) in "Installation Guide (Windows)". Collecting Memory Dump If an error occurs, the dump file should be saved to acquire necessary information.
Page 22: Troubleshooting
Chapter 1 Maintenance 5. Troubleshooting Troubleshooting If this system does not operate as intended, check it according to the contents of the following checklist before sending it for repair. If an item in the checklist corresponds with a problem you are experiencing, follow the subsequent check and processing instructions.
Page 23: Upon Starting Expressbuilder
Chapter 1 Maintenance 5. Troubleshooting Upon Starting EXPRESSBUILDER Unable to start EXPRESSBUILDER  Did you insert the EXPRESSBUILDER DVD and reboot while POST was being executed? → Insert the EXPRESSBUILDER DVD into optical disk drive, and reboot the server.  Are BIOS settings correct? →...
Page 24: Upon Installing Os
Chapter 1 Maintenance 5. Troubleshooting Upon Installing OS Unable to install OS  Is the Hard Disk Drive properly installed? → Make sure that the Hard Disk Drive is installed securely and that cables are properly connected.  Did you configure the RAID Controller? →...
Page 25 Chapter 1 Maintenance 5. Troubleshooting When Windows Server 2008 R2 is installed while several disks are connected, the system partition and the boot partition (100 MB) are sometimes created in another disk → For details, refer to the Microsoft website below: http://support.microsoft.com/kb/2530901/ja When Starter Pack is installed on Windows Server 2008 R2, the below message is sometimes displayed for a moment upon shutdown...
Page 26: When Os Is Started
Chapter 1 Maintenance 5. Troubleshooting When OS is Started Unable to start OS  Has the BIOS configuration of the RAID Controller changed? → Set the correct BIOS configuration with a RAID Configuration Utility (WebBIOS).  Is the RAID Controller recognized by POST? →...
Page 27 Chapter 1 Maintenance 5. Troubleshooting The following message appears when logging in the system on Windows Server 2008 R2 or Windows Server 2008:  Have you finished license authentication for Windows product? → The above message will appear if you use Windows Server 2008 R2 or Windows Server 2008 with the unauthenticated license.
Page 28: When Stop Error Occurs
Chapter 1 Maintenance 5. Troubleshooting When STOP Error Occurs Cannot turn the power OFF at the blue screen (STOP error screen) → If you want to turn off the power at the blue screen, execute forced shutdown (continue to press the power switch for 4 seconds).
Page 29 Chapter 1 Maintenance 5. Troubleshooting Additional battery N8103-153/154 or N8103-162 is not recognized or the following message is displayed in POST The battery hardware is missing or malfunctioning, or the battery is unplugged, or the battery could be fully discharged. If you continue to boot the system, the battery-backed cache will not function.
Page 30 Chapter 1 Maintenance 5. Troubleshooting Event ID510: If the N8103-153 or N8103-162 extra battery is mounted, the following message may be registered in the RAID log of Universal RAID Utility and OS logs (Windows event log, Linux syslog) Event source raidsrv Event ID Type...
Page 31: When Using Internal Devices And Other Hardware
Unable to access the Hard Disk Drive  Is the Hard Disk Drive supported by the server? → Operation of any device that is not authorized by NEC is not guaranteed.  Is the Hard Disk Drive properly installed? → Check the Hard Disk Drive installation status and the cable connections.
Page 32: When Os Is In Operation
Communication performance of an optional LAN board is degraded → NEC recommends that the value of Jumbo Packet be 4,000 bytes or less for optional LAN card N8104-128 if the settings of Flow Control are specified as anything other than Disabled.
Page 33: When Expressbuilder Is Started On Windows
5.10 For Bundled Software NEC ESMPRO Agent → For details of NEC ESMPRO Agent, refer to "NEC ESMPRO Agent Installation Guide" in EXPRESSBUILDER or its help. NEC ESMPRO Manager → For details of NEC ESMPRO Manager, refer to "NEC ESMPRO Manager Installation Guide" in EXPRESSBUILDER or its help.
Page 34: When Power Off
Chapter 1 Maintenance 5. Troubleshooting 5.12 When Power Off The power is not turned off  Is the suppression feature of the power switch enabled? → Restart the system once and start the BIOS setup utility. The menu to be confirmed: Server → Power Switch Inhibit Express5800/E120d-M Maintenance Guide...
Page 35: Windows System Recovery
6. Windows System Recovery Chapter 1 Maintenance Windows System Recovery Recover the Windows system by following the instructions below if the files necessary to operate Windows are corrupt. • After recovering the system, be sure to install each driver and Starter Pack, Note referring to (6.5 Setting Up Device Drivers) and (5.3 Installing Starter Pack, 6.3 Installing Starter Pack) in "Installation Guide (Windows)".
Page 36: Resetting And Clearing The Server
Chapter 1 Maintenance 7. Resetting and Clearing the Server Resetting and Clearing the Server Refer to this section if the server does not work or if you want to set BIOS settings back to the factory settings. Software Reset If the server halts before starting the OS, press <Ctrl> + <Delete> + <Alt> keys. This clears all the data in progress in memory, and restarts the server.
Page 37: Forced Shutdown
Chapter 1 Maintenance 7. Resetting and Clearing the Server Forced Shutdown Use this function when an OS command does not shutdown the server, POWER Switch does not turn off the server, or software reset does not work. Continue to hold POWER Switch of the server for at least 4 seconds. The power is forcibly turned off. (To turn on the power back again, wait at least 30 seconds after turning off the power).
Page 38: Clearing Bios Settings (Cmos Memory)
Chapter 1 Maintenance 7. Resetting and Clearing the Server Clearing BIOS Settings (CMOS Memory) To set the BIOS settings back to the factory default settings (clearing CMOS memory), use the internal jumper switch. You can also clear the password set in the BIOS Setup utility (SETUP) by using the similar way. When the server works, use the BIOS setup utility (SETUP) to return the settings to the Tips factory defaults.
Page 39 Chapter 1 Maintenance 7. Resetting and Clearing the Server The following instructions show how to clear the CMOS memory and the password. WARNING Be sure to observe the following precautions to use the server safety. Failure to observe the precautions may cause death or serious injury. For details, refer to Safety precautions in Precautions for Use in "User’s Guide".
Page 40 Chapter 1 Maintenance 7. Resetting and Clearing the Server Clearing a password 1. Refer to "Getting Started" provided with this server or Chapter 2 (1. Installing Internal Optional Devices) in "User’s Guide" to remove server module. 2. Confirm the position of Clear Password Jumper. 3.
Page 41: System Diagnostics
Chapter 1 Maintenance 8. System Diagnostics System Diagnostics System Diagnostics runs several tests on the server. Test Items The following items are tested in System Diagnostics. • Memory • CPU cache memory • Hard disk drive Important When executing the system diagnostics, be sure to disconnect the LAN cable. Executing the system diagnostics with the LAN cable connected may affect the network.
Page 42 Chapter 1 Maintenance 8. System Diagnostics 3. Select End-User Mode to start System Diagnostics. This process takes about three minutes. When the diagnostics is completed, the screen display changes as shown below. Diagnostics tool title Test window title Test results Test summary window Guideline Diagnostics tool title...
Page 43 Chapter 1 Maintenance 8. System Diagnostics 4. Follow the guideline shown at the bottom of the screen, and press <Esc> key. The Enduser Menu below is displayed. <Test Result> Shows the diagnostics completion screen of the above diagnostics. <Device List> Shows a list of connected devices.
Page 44: Offline Tools
Chapter 1 Maintenance 9. Offline Tools Offline Tools Offline tools are used for preventive maintenance, failure analysis, and their settings for the server. Starting Offline Tools Start up the offline tools at the following steps. 1. Turn on the peripheral devices and then the server. 2.
Page 45: Functions Of Offline Tools
Off-line Maintenance Utility is started when Maintenance Utility is selected. Off-line Maintenance Utility is used for preventive maintenance and failure analysis for the server. If you are unable to start NEC ESMPRO due to a failure, Off-line Maintenance Utility can be used to check the cause of the failure.
Page 46: Remote Control Feature
Chapter 1 Maintenance 9. Offline Tools Remote Control Feature Off-line Tools can be remotely controlled from PC for Management without requiring keyboard or other consoles to be connected. 9.3.1 How to remotely control Control from a LAN connected PC for Management using the remote KVM of EXPRESSSCOPE Engine 3. For details of the remote KVM, refer to "EXPRESSSCOPE Engine 3 User’s Guide"...
Page 47: Chapter 2 Convenient Features
Describes the EXPRESSBUILDER attached to the server. 7. EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3. 8. NEC ESMPRO Describes NEC ESMPRO Manager, applications to manage and monitor the server. 9. NEC Product Info Collection Utility Describes the device information collection utility 10. Universal RAID Utility Describes Universal RAID Utility, an application to manage or monitor the RAID Controllers.
Page 48: System Bios
Chapter 2 Convenient Features 1. System BIOS System BIOS You can check and change the parameters using the BIOS Setup utility (SETUP). Starting SETUP Turn on the server and proceed with POST. After a while, the following message appears at the bottom left of the screen. Press <F2>...
Page 49: Main
Chapter 2 Convenient Features 1. System BIOS 1.2.1 Main If you start up the SETUP utility, the Main menu is displayed first. For details about the options, see the table below. Option Parameter Descriptions BIOS Information – – BIOS Version Information Only The BIOS version is displayed (display only).
Page 50: Advanced
Chapter 2 Convenient Features 1. System BIOS 1.2.2 Advanced If you move the cursor to Advanced, the Advanced menu appears. For the menus that show a “ ” to their left, select a menu and press the <Enter> key to display its submenu. (1) Processor Configuration submenu From the Advanced menu, select Processor Configuration and then press the <Enter>...
Page 51 Chapter 2 Convenient Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions Processor Information – – Processor Power Management – – Enable or disable DCU (Data Cache Unit) IP Prefetcher DCU IP Prefetcher Disabled of processor.
Page 52 Chapter 2 Convenient Features 1. System BIOS (a) Processor Information submenu For details about the options, see the table below (display only). Option Parameter Descriptions Processor 1 CPUID Information Only ID of Processor 1 is displayed by a numerical value. Processor Type Information Only Type of Processor 1 is displayed.
Page 53 Chapter 2 Convenient Features 1. System BIOS (b) Processor Power Management submenu For details about the options, see the table below. Option Parameter Descriptions Processor C3 Report [Disabled] Enable or disable the feature to report Processor C3 State to OS. Enabled Processor C6 Report Disabled...
Page 54 Chapter 2 Convenient Features 1. System BIOS (2) Memory Configuration submenu From the Advanced menu, select Memory Configuration and then press the <Enter> key to display the menu screen shown below. For the menu that has on the left, move the cursor to it and then press the <Enter> key to show its submenus.
Page 55 Chapter 2 Convenient Features 1. System BIOS (a) Memory Information submenu For details about the options, see the table below (display only). Option Parameter Descriptions Total Memory Information Only The physical capacity of installed memory is displayed. Available under 4GB Information Only Memory capacity available in an area under 4 GB is displayed.
Page 56 Chapter 2 Convenient Features 1. System BIOS (3) PCI Configuration submenu From the Advanced menu, select PCI Configuration and then press the <Enter> key to display the menu screen as shown below. For details about the options, see the table below. Option Parameter Descriptions...
Page 57 Chapter 2 Convenient Features 1. System BIOS (a) PCI Device Controller and Option ROM Settings submenu For details about the options, see the table below. Option Parameter Descriptions VGA Controller Disabled Enable or disable the on-board VGA controller. [Enabled] VGA Priority [Offboard] Specify priority to expand ROM of VGA controller.
Page 58 Chapter 2 Convenient Features 1. System BIOS (b) PCI Link Speed Settings submenu For details about the options, see the table below. Option Parameter Descriptions Target Link Speed Limit [Auto] Specify the upper limit of link speed of onboard PCI device and PCI devices connected to each PCI slot.
Page 59 Chapter 2 Convenient Features 1. System BIOS (4) Advanced Chipset Configuration submenu From the Advanced menu, select Advanced Chipset Configuration and then press the <Enter> key to display the menu screen as shown below. For details about the options, see the table below. Option Parameter Descriptions...
Page 60 Hard Disk Pre-Delay [Disabled] Specify delay time before HDD is accessed during 3 Seconds POST. 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds ]: Factory settings Note NEC has not verified AHCI driver support. Express5800/E120d-M Maintenance Guide...
Page 61 Chapter 2 Convenient Features 1. System BIOS (a) SATA Information submenu For details about the options, see the table below (display only). Option Parameter Descriptions SATA Port0 Information Only A device connected to each port is displayed. Not Present is displayed if the slot has no device SATA Port1 connected.
Page 62 Chapter 2 Convenient Features 1. System BIOS (6) USB Configuration submenu From the Advanced menu, select USB Configuration and then press the <Enter> key to display the menu screen shown below. For details about the options, see the table below. Option Parameter Descriptions...
Page 63 Chapter 2 Convenient Features 1. System BIOS (7) Serial Port Configuration submenu From the Advanced menu, select Serial Port Configuration and then press the <Enter> key to display the menu screen shown below. From BIOS Redirection Port, select Serial Port A or Serial Port B and then press the <Enter> key to display the menu screen shown below.
Page 64 Chapter 2 Convenient Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions Serial Port A Settings – – Serial Port A Disabled Enable or disable serial Port A. [Enabled] Serial A Base I/O [3F8h] Specify the base I/O address for serial port A.
Page 65: Security
Chapter 2 Convenient Features 1. System BIOS 1.2.3 Security If you move the cursor to Security, the Security menu appears. For the menu that has on the left, move the cursor to it and then press the <Enter> key to show its submenus. Then configure the settings. Select Administrator Password or User Password, and then press the <Enter>...
Page 66 Chapter 2 Convenient Features 1. System BIOS Option Parameter Descriptions Password On Boot [Disabled] Enable or disable the feature that requires a password entry on boot. This option can be selected when Enabled Administrator Password is set. Disable USB Ports [Disabled] Select a port to be disabled.
Page 67: Server
Enable or disable the boot monitoring feature and specify the timeout period. 5-60 minutes To use this feature, NEC ESMPRO Agent must be installed on OS. If starting up an OS on which it is not installed, disable this feature...
Page 68 Chapter 2 Convenient Features 1. System BIOS Option Parameter Descriptions Check previous System [Disabled] Enable or disable the feature to detect system Config configuration change. Enabled If this option is set to Enabled and the system configuration differs from the previous boot, the system stops before OS booting and displays confirmation message whether to continue booting.
Page 69 Chapter 2 Convenient Features 1. System BIOS (1) System Management submenu From the Server menu, move the cursor to System Management and then press the <Enter> key to show its submenus. For details about the options, see the table below (display only). Option Parameter Descriptions...
Page 70 Chapter 2 Convenient Features 1. System BIOS (2) Power Control Configuration submenu From the Server menu, move the cursor to Power Control Configuration and then press the <Enter> key to show its submenus. For details about the options, see the table below. Option Parameter Descriptions...
Page 71 Chapter 2 Convenient Features 1. System BIOS The table below shows the operation of DC power when the AC power is turned off once and then back on, in accordance with the AC LINK setting. System status before AC power AC LINK setting was turned off Stay Off...
Page 72: Boot
Chapter 2 Convenient Features 1. System BIOS 1.2.5 Boot If you move the cursor to Boot, the Boot menu where you can configure the boot order appears. For details about the options, see the table below. Option Parameter Descriptions Boot Configuration –...
Page 73 Chapter 2 Convenient Features 1. System BIOS 1. When BIOS detects a bootable device, information on the device is displayed in the designated area. 2. The boot priority (from first to forth) of the registered boot devices can be changed using the <↑>/<↓> and <+>/<−>...
Page 74: Save & Exit
Chapter 2 Convenient Features 1. System BIOS 1.2.6 Save & Exit If you move the cursor to Save & Exit, the Save & Exit menu appears. The options of this menu are described below. (a) Save Changes and Exit The SETUP utility closes with all the changes saved in NVRAM (Non-volatile memory). After the SETUP utility closes, the system automatically reboots.
Page 75: Bmc Configuration
Chapter 2 Convenient Features 2. BMC Configuration BMC Configuration Starting BMC Configuration Press <F4> key while the POST is running. Then, select BMC Configuration on the menu. Main Menu BMC Configuration MENU Ver. 1.000.100 BMC Configuration Clear BMC SEL BMC Initialization BMC Reset Help Return to the previous menu...
Page 76: Setting Bmc Configuration
Chapter 2 Convenient Features 2. BMC Configuration Setting BMC Configuration The Main Menu appears when you select BMC Configuration on Offline Tool menu. BMC Configuration Network User Management Mail Alert SNMP Alert System Operation Miscellaneous Help Return to the previous menu Previous menu:[ESC] BMC Configuration menu (a) Network...
Page 77: Network
Chapter 2 Convenient Features 2. BMC Configuration 2.3.1 Network The Network menu appears when you select Network on BMC Configuration menu. Network Property Access Limitation Service Help Return to the previous menu Previous menu:[ESC] Network menu Item Description Default Value Property *1 *2 Management LAN...
Page 78 Chapter 2 Convenient Features 2. BMC Configuration Item Description Default Value Access Limitation Limitation Type Select the Access Limitation Type. Allow All Allow All : Access to BMC is not limited. Allow Address : Specify the IP Address that is allowed to access BMC. Deny Address : Specify the IP Address that deny to access BMC.
Page 79: User Management
Chapter 2 Convenient Features 2. BMC Configuration 2.3.2 User Management The User Management menu appears when you select User Management on BMC Configuration menu. User Management User Account Active Directory (Property) Active Directory (Group) LDAP Help Return to the previous menu Previous menu:[ESC] User Management menu Item...
Page 80 Chapter 2 Convenient Features 2. BMC Configuration Item Description Default Value LDAP LDAP Authentication Enable or disable LDAP authentication. Disable IP Address Specify the IP address. 0.0.0.0 Port Number Specify the LDAP port number. *9 *10 Search Base Specify the search base used in LDAP authentication. Blank *9 *10 Bind Domain Name...
Page 81: Mail Alert
Chapter 2 Convenient Features 2. BMC Configuration 2.3.3 Mail Alert The Mail Alert menu appears when you select Mail Alert on BMC Configuration menu. Mail Alert Mail Alert SMTP Server Alert Level Alert Test Help Return to the previous menu Previous menu:[ESC] Mail Alert menu Item...
Page 82 Chapter 2 Convenient Features 2. BMC Configuration Item Description Default Value Alert Level Alert Level Specify the kind of event to alert. Error, Warning Error : When "Error" is detected in each sensor type, the alert is sent to the checked address. Error, Warning : When "Error"...
Page 83: Snmp Alert
Chapter 2 Convenient Features 2. BMC Configuration 2.3.4 SNMP Alert The SNMP Alert menu appears when you select SNMP Alert on BMC Configuration menu. SNMP Alert SNMP Alert Alert Level Alert Test Help Return to the previous menu Previous menu:[ESC] SNMP Alert menu Item Description...
Page 84: System Operation
Chapter 2 Convenient Features 2. BMC Configuration 2.3.5 System Operation The System Operation menu appears when you select System Operation on BMC Configuration menu. System Operation Remote KVM Console Remote Media Help Return to the previous menu Previous menu:[ESC] System Operation menu Item Description Default Value...
Page 85: Eco
Chapter 2 Convenient Features 2. BMC Configuration 2.3.6 ECO The ECO menu appears when you select ECO on BMC Configuration menu. Reference Values Statistics Values Configuration Help Return to the previous menu Previous menu:[ESC] ECO menu Item Description Default Value Reference Values Displays reference values of power consumption.
Page 86 Chapter 2 Convenient Features 2. BMC Configuration Item Description Default Value Power Threshold(Pn) Specify power threshold in Non-Aggressive Mode. The larger value Allowable range is between BBB and Standby power comparing with Power *6 *7 at minimum configuration (Watt). Threshold(Pa) –10 and Standby Power at Minimum Configuration When power consumption exceeds the power...
Page 87: Miscellaneous
*2: Disabling Platform Event Filter also disables SNMP alert. *3: When BMC can be managed directly from NEC ESMPRO Manager (Ver.5.4 or later), this item must be set to "Enable". If it is set to "Enable", Authentication Key is required.
Page 88: Clear Bmc Configuration
Chapter 2 Convenient Features 2. BMC Configuration Clear BMC Configuration If you select Clear BMC SEL on Main menu, the confirmation message as show below appears. Do you really clear SEL of BMC? Yes:[Enter] No:[ESC] Confirmation message (Clear BMC SEL) <ESC>...
Page 89: Flash Fdd
Flash FDD is only intended as a temporary means of recording a driver, so do not use it to back up data. 3.1.1 Compensation for recorded data NEC will not pay compensation for data recorded on Flash FDD if the data is lost. 3.1.2 Handling Flash FDD •...
Page 90: Use In Expressbuilder
Chapter 2 Convenient Features 3. Flash FDD 3.1.3 Use in EXPRESSBUILDER (1) Connect Flash FDD after Top Menu appears. (2) When you exit EXPRESSBUILDER, remove Flash FDD from the server first. (3) Click [Remove] in the lower right corner of the menu to disable Flash FDD, and then remove it. Express5800/E120d-M Maintenance Guide...
Page 91: Power Control Feature
Power consumption of the server can be controlled through the Web console of EXPRESSSCOPE Engine 3 (BMC) or by using NEC ESMPRO Manager. This feature curves the upper limit of the power consumption, which allows more servers to be installed in the environment where the power consumption is limited.
Page 92: Raid System Configuration
5. RAID System Configuration Chapter 2 Convenient Features RAID System Configuration WebBIOS and Universal RAID Utility The Universal RAID Utility is used to configure, manage, and monitor the RAID System. Terms Some terms are different between WebBIOS and Universal RAID Utility. When using Universal RAID Utility together with WebBIOS, replace the terms as shown in the table below: Terms of Universal RAID Utility Terms of WebBIOS...
Page 93 5. RAID System Configuration Chapter 2 Convenient Features Priority settings For setting and displaying the priority of the background tasks (Rebuild, Patrol Read, and Consistency Check) for the RAID Controller, WebBIOS uses numerical values while Universal RAID Utility uses three levels of High, Middle, and Low.
Page 94: Details Of Expressbuilder
Chapter 2 Convenient Features 6. Details of EXPRESSBUILDER Details of EXPRESSBUILDER EXPRESSBUILDER helps you to install an OS or check the server. Bundled software and documents are provided in EXPRESSBUILDER. Starting EXPRESSBUILDER Use a DVD (labeled as EXPRESSBUILDER) that comes with your server to start EXPRESSBUILDER. (1) Insert the DVD to the optical disk drive of the server, and then reboot by turning off and on the server or by pressing <Ctrl>...
Page 95 Chapter 2 Convenient Features 6. Details of EXPRESSBUILDER Top Menu EXPRESSBUILDER is a configuration tool and it uses Windows PE. Note that Tips EXPRESSBUILDER automatically restarts if it is operated continuously 72 hours. Operate Top Menu using the mouse or keyboard. The following menus are included.
Page 96 Chapter 2 Convenient Features 6. Details of EXPRESSBUILDER Tool Menu TOOL MENU Test and diagnostics Return to previous menu The system diagnostics, which is used to analyze and diagnose the server and check the connection, can be started from Tool Menu. For details about system diagnostics, refer to Chapter 1 (8. System Diagnostics). Autorun Menu Autorun menu allows you to read documents or to install bundled software.
Page 97: Utilities Provided By Expressbuilder
Top Menu (described in Chapter 2 (6.2 Menu) - (2) Top Menu), as follows. Load a driver into EXPRESSBUILDER A driver stored in removable media can be loaded. Use this function only for drivers provided by NEC. Note The operation of drivers that are provided by companies other than NEC is not guaranteed.
Page 98: Expressscope Engine 3
Chapter 2 Convenient Features 7. EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 enables various functions by using a system management LSI called BMC (Baseboard Management Controller). EXPRESSSCOPE Engine 3 monitors statuses inside the server such as that of power supplies, fans, temperature, and voltage.
Page 99: Nec Esmpro
8. NEC ESMPRO Chapter 2 Convenient Features NEC ESMPRO NEC ESMPRO Agent (for Windows) For details of NEC ESMPRO Agent (for Windows), refer to "NEC ESMPRO Agent Installation Guide (Windows)" in EXPRESSBUILDER or its help. Express5800/R120d-1M, R120d-2M Maintenance Guide...
Page 100: Nec Esmpro Manager
NEC ESMPRO Manager remotely controls and monitors the server hardware and RAID System. To use these features, install the bundled software such as NEC ESMPRO Agent on the server. Refer to "NEC ESMPRO Manager Installation Guide" or online help of NEC ESMPRO for details.
Page 101: Nec Esmpro Agent Extension
Chapter 2 Convenient Features NEC ESMPRO Agent Extension NEC ESMPRO Agent Extension allows you to manage the server remotely by this server’s BMC connecting with NEC ESMPRO Manager. For details, refer to "NEC ESMPRO Agent Extension Installation Guide" in EXPRESSBUILDER.
Page 102: Nec Product Info Collection Utility
9. NEC Product Info Collection Utility Chapter 2 Convenient Features NEC Product Info Collection Utility NEC Product Info Collection Utility can collect various information related to the server all at once. This utility allows you to collect server information(Product Info) for maintenance. Usage Execute \stdclct\collect.exe contained in the installation folder of this utility.
Page 103: Universal Raid Utility
10. Universal RAID Utility Chapter 2 Convenient Features Universal RAID Utility Universal RAID Utility is an application to manage or monitor the following RAID Controllers. • N8103-149 RAID Controller (512 MB, RAID 0/1) • N8103-150 RAID Controller (512 MB, RAID 0/1/5/6) •...
Page 104: Chapter 3 Appendix
NEC Express5800 Series Express5800/E120d-M Appendix 1. POST Error Message Shows a list of error messages for errors detected by a self diagnostic test called POST. 2. List of Windows Event Logs Shows a list of Windows event logs 3. Accessing Data for Electrical Power, Temperature, and Processor Utilization Describes how to check power consumption in watts, intake temperature, and logical processor utilizations.
Page 105: Post Error Message
1. POST Error Message Chapter 3 Appendix POST Error Message When an error is detected by POST, the display shows an error message. In addition, depending on the error contents, your server might beep to report that an error occurred. System Monitoring Check ...
Page 106 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution Follow the steps described in Chapter 1 (7. The system configuration data was 8006 System configuration data Resetting and Clearing the Server). cleared by the jumper. cleared by Jumper. Start SETUP, and then setup each item again.
Page 107 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution An error was detected in CPU Contact your sales representative. 9040 PEI_CPU_SELF_TEST_FAIL initialization. Detected CPU Error on CPU #1 An error was detected on CPU #1. 9041 Detected CPU Error on CPU #2 An error was detected on CPU #2. 9042 CPU #1 and #2 are not the same 9060...
Page 108 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution A memory error was detected. Contact your sales representative. AE07 CPU2_DIMM1 has been CPU2_DIMM1 has been disabled. disabled. A memory error was detected. AE08 CPU2_DIMM2 has been CPU2_DIMM2 has been disabled. disabled.
Page 109 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution An error in CPU2_DIMM5 was Contact your sales representative. AE8B CPU2_DIMM5 with error is detected, but because all memory is enabled. currently disabled, this DIMM was forcibly enabled. An error in CPU2_DIMM6 was AE8C CPU2_DIMM6 with error is detected, but because all memory is...
Page 110 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution PCIe bus speed error was detected Contact your sales representative. B272 PCI Slot 2 - PCIe Link Speed on PCI slot 2. Error An error was detected while reading C000 The error occurred during fan sensor.
Page 111 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution Unplug the power cord, wait for at least 30 Failed to start BMC firmware. C10B BMC operational code seconds, then restart the server. If the same corrupted. error is detected repeatedly, contact your C10C BMC update firmware sales representative.
Page 112 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution The CPU information could not be Contact your service representative. C202 The error occurred during obtained. CPU configuration check. The CPU configuration has When Check previous system Config is C203 CPU Configuration change is enabled in Server of the setup, this...
Page 113 1. POST Error Message Chapter 3 Appendix (2) Error reporting via beep Even if an error is detected by POST, the error message may be unable to be displayed in the display. In this case, the server beeps to report that an error has occurred. For example, the beep code 1-3-3-1 indicates 1 beep, a pause, 3 beeps, a pause, 3 beeps, a pause, and 1 beep, which means that an error occurred while checking the memory capacity.
Page 114 1. POST Error Message Chapter 3 Appendix (3) Error messages on a virtual LCD In EXPRESSSCOPE Engine 3 web browser window, you can confirm virtual LCD error messages (for details on the virtual LCD, refer to "EXPRESSSCOPE Engine 3 User’s Guide"). The table below shows the error messages displayed on upper and lower lines, cause, and solution.
Page 115 1. POST Error Message Chapter 3 Appendix Message on Upper LCD Cause Solution Line System Configuration The CPU or memory configuration has If this message appears even when no change is detected changed since the previous startup. configuration change has been made, contact your sales representative PCI Bus System Error A system error was detected in PCI bus.
Page 116 1. POST Error Message Chapter 3 Appendix BMC Message on Lower LCD Line Cause Solution Ambient Temperature Lower A temperature abnormality was It is possible that a fan has failed or is clogged. Non-Critical detected. Contact your sales representative and request repairs.
Page 117 1. POST Error Message Chapter 3 Appendix BMC Message on Lower LCD Line Cause Solution CPU1_DIMM3 Uncorrectable An unrecoverable error occurred Contact your sales representative. Error for CPU1-DIMM3. CPU1_DIMM4 Uncorrectable An uncorrectable error occurred Error for CPU1-DIMM4. CPU1_DIMM5 Uncorrectable An unrecoverable error occurred Error for CPU1-DIMM5.
Page 118 1. POST Error Message Chapter 3 Appendix BMC Message on Lower LCD Line Cause Solution System Rear FAN1 Lower It is possible that a fan has failed or is clogged. A fan alarm was detected. Non-Critical Contact your sales representative and request repairs.
Page 119: List Of Windows Event Logs
2. List of Windows Event Logs Chapter 3 Appendix List of Windows Event Logs Event Log Source Type Message (Description) Timing Action All Windows OS System Event Log Error detected on the device \Device\CdRom0 during the paging Warning Cdrom operation. This event may be registered in the event viewer, but this does not Upon OS installation affect system operation.
Page 120 2. List of Windows Event Logs Chapter 3 Appendix The driver detected a controller error on Device\HarddiskX\DRX. Error Disk Note: A different number replaces X depending on the connection status of the disk. When the below values are 00 in Details in the event logs → Display, this event does not affect system operation.
Page 121 2. List of Windows Event Logs Chapter 3 Appendix Application Event Log Microsoft-Windows- Description: Detailed information of HRESULT Warning Security-SPP Returned hr=0xC004F022, original hr=0x80049E00 1015 Unless the application event is registered after license authentication, Upon OS Installation this event does not affect system operation. Profile notification of event Create for component Microsoft-Windows- Warning...
Page 122 2. List of Windows Event Logs Chapter 3 Appendix Microsoft-Windows-Dhcp-Client/Admin Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x50E549A98325. Microsoft-Windows- Error The following error occurred: 0x79. Dhcp-Client Your computer will continue to try and obtain an address on its own from 1001 the network address (DHCP) server.
Page 123 2. List of Windows Event Logs Chapter 3 Appendix NtpClient was unable to set a manual peer to use as a time source Microsoft-Windows-Time because of DNS resolution error on 'time.windows.com,0x9'. NtpClient Warning will try again in 15 minutes and double the reattempt interval thereafter. -Service The error was: No such host is known.
Page 124 2. List of Windows Event Logs Chapter 3 Appendix Application Event Log A provider, IntelEthernetDiag, has been registered in the Windows Management Instrumentation namespace Root\CIMv2 to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Page 125: Accessing Data For Electric Power, Temperature, And Processor Utilization
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Accessing Data for Electric Power, Temperature, and Processor Utilization This section describes how to access data related to input power consumption in watts, intake temperature, and all logical processor utilizations in the Express Server during usual operation. Linux The sample program below is verified to be run on Red Hat Enterprise Linux 5.
Page 126: Intake Air Temperature
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization 3.1.2 Intake air temperature Intake air temperature is given by executing IPMI commands to BMC. The example below uses Open IPMI driver and IPMITool that are open source software. For Red Hat Enterprise Linux 5, OpenIPMI driver is contained in Inbox driver.

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