Page 1 Features and Specifications Manual NEC Business Solutions Ltd. Document No.:8802 Release 2.0 April, 2005...
Page 2 NEC Business Solutions Ltd April 2005 THIS PAGE INTENTIONALLY LEFT BLANK...
Page 3: Table Of Contents
Table of Contents Chapter 1 Regulatory Information ........1 Section 1 Electromagnetic Interference (EMI)......1 Section 2 Incidence of Harm.
Page 4 April 2005 NEC Business Solutions Ltd Call Timer ................88 Call Waiting / Camp On ............89 Callback ................91 Caller ID ................93 Caller ID Sending ..............99 Central Office Calls, Answering ..........100 Central Office Calls, Placing .............104 Class of Service ..............108 Conference ................120...
Page 5 Xen IPK Features and Specifications Manual Intercom ................192 ISDN Compatibility ..............195 Last Number Redial ..............201 LCR – Least Cost Routing ............203 Line Preference ..............210 Long Conversation Cutoff ............213 Loop keys ................215 Meet Me Conference ...............218 Meet Me Paging ..............221 Meet Me Paging Transfer ............223 Memo Dial ................225 Message Waiting ..............227 Microphone Mute ..............231...
Page 6 April 2005 NEC Business Solutions Ltd Serial Call ................292 Single Line Telephones, Analogue Sets .........293 Station Message Detail Recording ..........295 Tandem Trunking (Unsupervised Conference) .........307 Time and Date ..............311 Toll Restriction ..............313 Toll Restriction-Dial Block ............317 Toll Restriction Override ............320 Transfer ................322...
Page 7 Disclaimer NEC shall not be liable for any direct, indirect, consequential or incidental damages about the use of this equipment, manual or any related materials. The information in this technical manual is advisory in nature and is subject to change. NEC may make improvements and changes in the products described in this manual without notice.
Page 8 April 2005 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK viii - Disclaimer Features and Specifications Manual...
Page 9: Chapter 1 Regulatory Information
In the event of equipment malfunction, all repairs must be performed by an authorised dealer of NEC Business Solutions Ltd or by NEC Business Solutions Ltd. It is the responsibility of users requiring service to report the need for service to one of NEC Business Solutions Ltd authorised agents or to NEC Business Solutions Ltd.
Page 10: Section 6 Connection Requirements For Earthing The Topaz Ksu
NEC Business Solutions Ltd XEN Topaz ECTION ONNECTION EQUIREMENTS FOR ARTHING THE OPAZ Because this Topaz KSU has been ACA approved as an Earthed-SELV Customer Switching System for connection to a telecommunications network, the KSU Earth terminal (on the 308M System Mainboard) MUST be permanently connected to Earth by connecting a minimum of 2.5mm2 green/yellow conductor cable.
Page 11: Section 8 Music On Hold
Australian Performing Right Association Limited (APRA), or other similar organisation, when radio or TV broadcasts are transmitted through the Music On Hold feature of this telecommunication system. NEC Business Solutions Ltd hereby disclaims any liability arising out of the failure to obtain such a license.
Page 12 NEC Business Solutions Ltd XEN Topaz THIS PAGE INTENTIONALLY LEFT BLANK Chapter 1 - 4 Regulatory Information...
Page 13: About This Manual
About This Manual Chapter 2 ECTION EATURES Before Reading This Section This section provides detailed information on the system's features. If you don't know what the various features are, review the Table of Contents for this section and the manual's Index. After reviewing, turn back to this section for the specifics. Using This Section The features in this section are in alphabetical order, like a dictionary.
Page 14 NEC Business Solutions Ltd XEN Topaz Using Handsfree The manual assumes each extension has Automatic Handsfree. This lets a user just press a line key or CALL key to answer or place a call. For extensions without Automatic Handsfree, the user must:...
Page 15: Charts And Illustrations
Charts and Illustrations Chapter 3 ECTION HARTS LLUSTRATIONS Table 3-1 Post Dialling Service Codes Dial This... For this feature... When you are... Changing the signalling Handsfree Answerback / mode of your outgoing Forced intercom Ringing Intercom call Step Call Calling a busy station Intercom Off-Hook Signalling Calling a busy station Camp On/Callback Calling a busy station...
Page 16 NEC Business Solutions Ltd XEN Topaz Table 2: Service Codes by Number Also see When you are... For this feature... Dial this Service Code… Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 17 XEN Topaz NEC Business Solutions Ltd Table 2: Service Codes by Number Also see When you are... For this feature... Dial this Service Code… Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 18 NEC Business Solutions Ltd XEN Topaz Table 2: Service Codes by Number Also see When you are... For this feature... Dial this Service Code… Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 19 XEN Topaz NEC Business Solutions Ltd Table 2: Service Codes by Number Also see When you are... For this feature... Dial this Service Code… Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 20 NEC Business Solutions Ltd XEN Topaz Table 2: Service Codes by Number Also see When you are... For this feature... Dial this Service Code… Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 21 XEN Topaz NEC Business Solutions Ltd Table 2: Service Codes by Number Also see When you are... For this feature... Dial this Service Code… Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 22 NEC Business Solutions Ltd XEN Topaz Table 2: Service Codes by Number Also see When you are... For this feature... Dial this Service Code… Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 23 XEN Topaz NEC Business Solutions Ltd Table 2: Service Codes by Number Also see When you are... For this feature... Dial this Service Code… Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 24 NEC Business Solutions Ltd XEN Topaz Table 3: Service Codes by Feature Also see When you are... For this feature... Dial this Service Code... Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 25 XEN Topaz NEC Business Solutions Ltd Table 3: Service Codes by Feature Also see When you are... For this feature... Dial this Service Code... Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 26 NEC Business Solutions Ltd XEN Topaz Table 3: Service Codes by Feature Also see When you are... For this feature... Dial this Service Code... Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 27 XEN Topaz NEC Business Solutions Ltd Table 3: Service Codes by Feature Also see When you are... For this feature... Dial this Service Code... Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 28 NEC Business Solutions Ltd XEN Topaz Table 3: Service Codes by Feature Also see When you are... For this feature... Dial this Service Code... Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 29 XEN Topaz NEC Business Solutions Ltd Table 3: Service Codes by Feature Also see When you are... For this feature... Dial this Service Code... Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 30 NEC Business Solutions Ltd XEN Topaz Table 3: Service Codes by Feature Also see When you are... For this feature... Dial this Service Code... Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 31 XEN Topaz NEC Business Solutions Ltd Table 3: Service Codes by Feature Also see When you are... For this feature... Dial this Service Code... Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 32 NEC Business Solutions Ltd XEN Topaz Table 3: Service Codes by Feature Also see When you are... For this feature... Dial this Service Code... Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
Page 33 XEN Topaz NEC Business Solutions Ltd Table 4: Function Key Codes by Features To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. For this feature... Use this key...
Page 34 NEC Business Solutions Ltd XEN Topaz Table 4: Function Key Codes by Features To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. For this feature... Use this key...
Page 35 XEN Topaz NEC Business Solutions Ltd Table 4: Function Key Codes by Features To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. For this feature... Use this key...
Page 36 NEC Business Solutions Ltd XEN Topaz Table 4: Function Key Codes by Features To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. For this feature... Use this key...
Page 37 XEN Topaz NEC Business Solutions Ltd Table 4: Function Key Codes by Features To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. For this feature... Use this key...
Page 38 NEC Business Solutions Ltd XEN Topaz Table 4: Function Key Codes by Features To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. For this feature... Use this key...
Page 39 XEN Topaz NEC Business Solutions Ltd Function Key Codes by Number Table 3-2: To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. Use this key... For this feature...
Page 40 NEC Business Solutions Ltd XEN Topaz Function Key Codes by Number Table 3-2: To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. Use this key... For this feature...
Page 41 XEN Topaz NEC Business Solutions Ltd Function Key Codes by Number Table 3-2: To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. Use this key... For this feature...
Page 42 NEC Business Solutions Ltd XEN Topaz Function Key Codes by Number Table 3-2: To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. Use this key... For this feature...
Page 43 XEN Topaz NEC Business Solutions Ltd Function Key Codes by Number Table 3-2: To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. Use this key... For this feature...
Page 44 NEC Business Solutions Ltd XEN Topaz Function Key Codes by Number Table 3-2: To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. Use this key... For this feature...
Page 45 XEN Topaz NEC Business Solutions Ltd Maximum System Capacities Items Topaz System Class of Service Toll Restriction Classes Verifiable Account Code Table 2000 Day/Night Mode Numbers Day/Night Service Patterns Analogue Caller ID Detector 924M : 16 Busy Tone Detector 924M with DSPDBU: 32...
Page 46 NEC Business Solutions Ltd XEN Topaz Maximum System Capacities Items Topaz Operator Access Number 0 or 9 Operator Extension DSS Console Number DSS Console Maximum Installed DLS Console Maximum Installed Doorphone Numbers Ringdown Assignment Abbreviated Dialling Abbreviated Dialling Groups 1-32...
Page 47 XEN Topaz NEC Business Solutions Ltd Maximum System Capacities Items Topaz Voice Mail Channels Passwords User Password for setting Toll restriction Override and No Setting_@ Changing Class of Service using a Service Code Programming Passwords Level 2 (IN) 12345678 Level 3 (SA)
Page 48 NEC Business Solutions Ltd XEN Topaz ECTION OCATION OF ONTROLS 1. Key Telephone Functions 12TXD 12TD 6TXD Programmable Line Keys Programmable 10 (NO BLF) 10 (NO BLF) Function Keys Display CHECK/CLEAR Keys Handsfree No (Talkback) No (Talkback) Accept DLS Console...
Page 49 XEN Topaz NEC Business Solutions Ltd 2. DSS (Direct Station Selection) Console Function Keys Indication Function Name IZ1 ~ IZ4 Internal Paging (Zone 1 ~ 4) EZ1 ~ EZ2 External Paging (Zone 1 and 2) External All Paging External / Internal All Call...
Page 50 NEC Business Solutions Ltd XEN Topaz 3. DLS (Direct Line Selection) Console Chapter 3 - 42 Charts and Illustrations...
Page 51: Chapter 4 Features
Features Chapter 4 Abbreviated Dialling • Description Abbreviated Dialling gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialling a long telephone number, the extension user just dials the Abbreviated Dialling code.
Page 52 NEC Business Solutions Ltd XEN Topaz Personal Abbreviated Dialling There are 20 Personal bins available for each extension. The entries of the Personal Abbreviated bins can be set with Service Code 853 at each telephone. They can be dialled by Service Code * followed by the bin number 900-919.
Page 53 XEN Topaz NEC Business Solutions Ltd Enable to allow access to Personal Abbreviated Dialling bins or disable to provide Common Abbreviated Dialling bins only. When Personal Abbreviated Dialling is enabled, these 20 bin numbers cannot be used for Common Abbreviated Dialling, even though the numbering ranges may overlap.
Page 54 NEC Business Solutions Ltd XEN Topaz associated bin number. If storing a bin number along with the code, do not store 0, 00 or 000. To bypass entering a bin number, press HOLD (HOLD is also required if programming the function key using the service code 851).
Page 55 XEN Topaz NEC Business Solutions Ltd • Operation Store Abbreviated Dialling number (display system phones only): 1. Press SPK key. 2. Dial 853 (for common/personal) or 854 (for group). 3. Dial the Abbreviated Dialling bin number, Common = 000-899, Personal = 900-919, Group = 000-1999 (not set in default).
Page 56 NEC Business Solutions Ltd XEN Topaz To dial a Common/Personal Abbreviated Dialling number: 1. Press SPK key (or lift handset). 2. Dial *. -OR- Press DC key. -OR- Press Common/Personal Abbreviated Dialling key (PGM 15-07 or SC 851: 27). To preselect, press a line key in step 1 (instead of CALL) before pressing the DC or Abbrevi- ated Dialling key).
Page 57: Account Codes
XEN Topaz NEC Business Solutions Ltd Account Codes • Description Account Codes are user-Dialled codes that help the system administrator categorize and/or restrict trunk calls. The system has three types of Account Codes: Optional Account Codes Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.
Page 58 NEC Business Solutions Ltd XEN Topaz Account Code Capacity Account Codes print along with the other call data on the SMDR record after the call completes. Account Codes can be 1-16 digits in length using 0-9 and #. Verified Account Codes can be from 3-16 digits long.
Page 59 XEN Topaz NEC Business Solutions Ltd Use this option to assign a Toll Restriction Class (1-15) to an extension. 35-05-01: Account Code Setup - Account Code Mode For each Class of Service (1-15) use this option to select the Account Code Mode.
Page 60 NEC Business Solutions Ltd XEN Topaz 1. Dial *. Press your Account Code key (PGM 15-07 or SC 851: code 50). 2. Dial your Account Code (1-16 digits, using 0-9 and #). If Account Codes are hidden, each digit you dial will show an “ * “ character on the telephone’s display.
Page 61 XEN Topaz NEC Business Solutions Ltd 2. Dial *. 3. Enter the Account Code. You can enter any code of the proper length. Incoming Account Codes cannot be Forced or Verified. 4. Dial *. To enter an Account Code while placing a trunk call: If your system has Forced Account Codes, you must follow this procedure.
Page 62: Alarm
NEC Business Solutions Ltd XEN Topaz Alarm • Description Alarm lets a system phone extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: •...
Page 63 XEN Topaz NEC Business Solutions Ltd To check the programmed alarm time: 1. Press CHECK. 2. Dial 827. 3. Dial alarm type (1 or 2). The programmed time displays. 4. Press CLEAR. To cancel an alarm: 1. At system phone, press a SPK key.
Page 64: Alphanumeric Display
NEC Business Solutions Ltd XEN Topaz Alphanumeric Display • Description System display telephones have a 2-line, 16 character per line alphanumeric display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and Customise features.
Page 65: Attendant Call Queuing
XEN Topaz NEC Business Solutions Ltd Attendant Call Queuing • Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy.
Page 66: Automatic Route Selection (F-Route)
NEC Business Solutions Ltd XEN Topaz Automatic Route Selection (F-Route) • Description Automatic Route Selection (ARS) provides call routing and digit translation based on the digits a user dials. ARS consists of look up tables that compare the dialled digits and decide which translation table should be used.
Page 67 XEN Topaz NEC Business Solutions Ltd Conditions A. Line keys, outgoing loop keys, outgoing trunk group keys, Dialling 804+trunk group, Dialling 805+trunk number, and abbreviated dial numbers assigned to a certain trunk group can all be used to by-pass ARS.
Page 68 NEC Business Solutions Ltd XEN Topaz card digits. If the system sees an entry of “2@@” then any table entries which follow will be ignored. For example, if 268, 269, and 270 are local exchanges, these would be the first three table entries which would route according to the settings made in Program 26-02-02 and 26-02-03 for each of the table entries.
Page 69 XEN Topaz NEC Business Solutions Ltd 44-01-01: System Options for ARS Select whether the ARS feature should use the time schedule (0=not used, 1=used). 44-02-01: Dial Analysis Table for ARS Access – Dial Set the Dial digits for the Pre-Transaction Table for selecting ARS(8 dig- its).
Page 70 NEC Business Solutions Ltd XEN Topaz 44-05-06: ARS Table - Gain Table Number for Tandem Connections For each ARS table (1-500) assign a priority number (1-4). Select the gain table number to be used for tandem connection (0-500). 44-05-07: ARS Table - ARS Class of Service For each ARS table (1-500) assign a priority number (1-4).
Page 71 XEN Topaz NEC Business Solutions Ltd Set up other options for outgoing calls (e.g., unassign line keys, adjust gains, ARS access key, loop keys, etc.). • Least Cost Routing (LCR) LCR is applied after trunk routing has been determined and is used to modify the dialled digits which will be sent to line.
Page 72 NEC Business Solutions Ltd XEN Topaz F-Routing Dial Analysis Chapter 4 - 64 Features...
Page 73: Background Music
XEN Topaz NEC Business Solutions Ltd Background Music • Description Background Music (BGM) sends music from a customer-provided music source to speakers in system phones. If an extension user activates it, BGM plays whenever the user’s extension is idle. A. Refer to the System Hardware Manual for installation instructions.
Page 74 NEC Business Solutions Ltd XEN Topaz • Operation To turn Background Music on or off: 1. Press a SPK key. 2. Dial 825. 3. Press SPK to hang up. Chapter 4 - 66 Features...
Page 75: Barge In
XEN Topaz NEC Business Solutions Ltd Barge In • Description Barge In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge In, an extension user can get a message through to a busy co-worker right away.
Page 76 NEC Business Solutions Ltd XEN Topaz Use this option to set up Item 02 for single digit Barge In. For example, you can assign Item 02 to use digit 5 for Barge In. This would allow you to program a function key with an extension number plus the Barge In code (i.e., 205 5).
Page 77 XEN Topaz NEC Business Solutions Ltd • Related Features • Conference An extension user cannot Barge In on a Conference. • Intercom An extension user cannot Barge In on an Intercom call if one of the Intercom call- ers is using Handsfree Answerback. Both Intercom parties must have lifted the handset or pressed SPK.
Page 78: Call Forwarding
NEC Business Solutions Ltd XEN Topaz Call Forwarding • Description Call Forwarding permits an extension user to redirect their calls to another extension. Call Forwarding ensures that the user’s calls are covered when they are away from their work area. The types of Call Forwarding are: •...
Page 79 XEN Topaz NEC Business Solutions Ltd 15-07-xx: Programming Function Keys Assign Programmable Function Keys for the required Call Forward func- tions. Alternatively, the user may program these keys using Service Code 851 + Call forward code (below). 10 : Call Forward – Immediate 11 : Call Forward –...
Page 80 NEC Business Solutions Ltd XEN Topaz • Department Calling An extension user can forward their calls to a Department number. • Do Not Disturb If an extension user activates DND option 4, the system prevents other exten- sions from forwarding calls to them. If an extension already receiving forwarded calls activates DND option 4, callers to the forwarded extension hear DND tone.
Page 81 XEN Topaz NEC Business Solutions Ltd 12. Dial Call Forwarding type: 2 = All calls 3 = Outside calls only 4 = Intercom calls only 13. Press SPK to hang up (hang up at SLT). Note: When using a Call Forward – Select key (PGM 15-07 or SC851 : 16), the last call forward setting made with this key (i.e., call forward type and...
Page 82: Call Forwarding, Fixed
NEC Business Solutions Ltd XEN Topaz Call Forwarding, Fixed • Description Fixed Call Forwarding is a type of forwarding that is permanently in force at an extension. Calls to an extension with Fixed Call Forwarding enabled automatically reroute - without any user action. Unlike normal Call Forwarding (which is turned on and off by extension users), Fixed Call Forwarding is set by the administrator in system programming.
Page 83 XEN Topaz NEC Business Solutions Ltd EXT AAA AAA is the extension that initially placed the call. BBB is the first extension in the Fixed Call TRANS << EXT BBB Forwarding chain. Conditions A. Call Forwarding an extension in a Department Group will prevent that extension from receiving Department Pilot Calls.
Page 84: Call Forwarding, Off-Premise
NEC Business Solutions Ltd XEN Topaz Call Forwarding, Off-Premise • Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off site location. By enabling Off-Premise Call Forwarding, the user can stay in touch by having the system forward their calls while they are away from the office. The forwarding destination can be any phone number the user enters, such as a car phone, home office, hotel or meeting room.
Page 85 XEN Topaz NEC Business Solutions Ltd • Related Features • Call Forwarding, Fixed Fixed Call Forwarding can automatically forward an extensions calls to an outside number. • Call Forward to Abbreviated Dial Call forward codes can be used to forward to abbreviated dial that will route off premise.
Page 86 NEC Business Solutions Ltd XEN Topaz 15-07-01: Programmable Function Keys For one-touch access to the Call Forwarding Device setup code (713), assign a function key (17) for Call Forwarding (Device). For Off-Premise Call Forwarding by a Doorphone, assign a function key (54) if required.
Page 87 XEN Topaz NEC Business Solutions Ltd Your DND or Call Forwarding (Device) Programmable Function Key flashes To cancel Call Forward Off-Premise: 1. Press SPK key (or lift handset) and dial 713. -OR- Press Call Forward (Device) key (PGM 15-07 or SC 851: 17).
Page 88: Call Forwarding To Abbreviated Dial
NEC Business Solutions Ltd XEN Topaz Call Forwarding to Abbreviated Dial • Description Call Forwarding to Abbreviated Dial allows an extension user to forward their calls to an off-site location. By enabling Call Forwarding to abbreviated dial, the user can stay in touch by having the system forward their calls while they are away from the office.
Page 89 XEN Topaz NEC Business Solutions Ltd • Call Forward, Off Premise Call forward codes can be used to forward to a specific outside number. • Doorphone Doorphones must be programmed in order for the calls to be transferred off- premise.
Page 90 NEC Business Solutions Ltd XEN Topaz 2. Dial 1 + 813 +1. 813 is the Abbreviated dial access code, can be replaced with the Group Abbreviated dial access code 814. 3. Dial the bin number to which your calls should be forwarded.
Page 91: Call Forwarding With Follow Me
XEN Topaz NEC Business Solutions Ltd Call Forwarding with Follow Me • Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
Page 92 NEC Business Solutions Ltd XEN Topaz 4. Press SPK key (or lift handset). 5. Dial 846. 6. To Enable : Dial 1 + your extension number, To Disable : Dial 0 7. Press SPK or hang up. -OR- 8. Press SPK key (or lift handset).
Page 93: Call Forwarding/Do Not Disturb Override
XEN Topaz NEC Business Solutions Ltd Call Forwarding/Do Not Disturb Override • Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through.
Page 94: Call Redirect
NEC Business Solutions Ltd XEN Topaz Call Redirect • Description Call Redirect allows a system phone user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension. By pressing the Call Redirect key, the call is transferred, allowing you to continue with your current call.
Page 95 XEN Topaz NEC Business Solutions Ltd • Operation To redirect a ringing call: 1. 1. With an incoming call ringing your extension, press the Call Redirect key (Program 15-07 or SC 851: 49 + Destination Extension Number) without lifting the handset or pressing the CALL keys.
Page 96: Call Timer
NEC Business Solutions Ltd XEN Topaz Call Timer • Description Call Timer lets a system phone user time their trunk calls on the telephone display. This helps users that must keep track of their time on the phone. For incoming trunk calls, the Call Timer begins as soon as the user answers the call.
Page 97: Call Waiting / Camp On
XEN Topaz NEC Business Solutions Ltd Call Waiting / Camp On • Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp- On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call.
Page 98 NEC Business Solutions Ltd XEN Topaz 3. Do not hang up. To Camp-On to a trunk, see Trunk Queuing. To cancel a Camp-On request: 1. Hang up. 2. At system phone, press a SPK key and Dial 870. At system phone, press Camp-On key (PGM 15-07 or SC 851: 35).
Page 99: Callback
XEN Topaz NEC Business Solutions Ltd Callback • Description When an extension user calls a co-worker that doesn’t answer, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
Page 100 NEC Business Solutions Ltd XEN Topaz • Operation To place a Callback: 1. Call unavailable (busy or unanswered) extension. 2. Dial 850 or Press Callback key (PGM 15-07 or SC 851: 35). 3. Hang up. 4. Lift handset when busy extension calls you back.
Page 101: Caller Id
XEN Topaz NEC Business Solutions Ltd Caller ID • Description Caller ID allows a display system phone to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as a post-answer or pre-answer display. Normally, the system provides the Caller ID pre-answer display.
Page 102 NEC Business Solutions Ltd XEN Topaz Caller ID Type (FSK/DTMF) The type of Caller ID received can be set for each analogue trunk with Program 14-02- The type of Caller ID sent to each SLT telephone can be set with Program 15-03-11.
Page 103 XEN Topaz NEC Business Solutions Ltd Caller ID Display Abbreviation Description Uses PRG 20-20-01/02/03 for Absence Reason Code P displays as PRIVATE reference to Absence code Absence Reason Code O displays as OUT OF AREA CID-num Caller ID number (Provided by telco)
Page 104 NEC Business Solutions Ltd XEN Topaz Trunk name Trunk name Without time and date Name Absence With absence reason Absence code Code Trunk name Without time and date With absence reason NO CALLER INFO • Programming 10-02-03: Location Setup – Other Area Access Code Enter the Other Area Access Code digits(default: 0) required to place an outgoing call (8 digits maximum: 0-9, *, #).
Page 105 XEN Topaz NEC Business Solutions Ltd Allow (1) or prevent (0) a user’s Class of Service from automatically blocking outgoing Caller ID information when a call is placed. If allowed (i.e., block enabled), the system automatically inserts the Caller ID block code (defined in Program 14-01-21) before the user Dialled digits (this requires Program 14-02-10 to be enabled).
Page 106 NEC Business Solutions Ltd XEN Topaz ARS can block outgoing Caller ID information on a call-by-call basis. To do this, insert the Caller ID block code (e.g., *67) in the ARS Dial Treatments. • Station Message Detail Recording Caller ID information outputs on the SMDR report.
Page 107: Caller Id Sending
XEN Topaz NEC Business Solutions Ltd Caller ID Sending • Description Caller ID sending allows the XN120 to send the calling party's telephone number (CGPN) for outgoing ISDN calls. The CGPN is passed on by the Network provider to the called party.
Page 108: Central Office Calls, Answering
NEC Business Solutions Ltd XEN Topaz Central Office Calls, Answering • Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions.
Page 109 XEN Topaz NEC Business Solutions Ltd Enable (1) or disable (0) pre-ringing for outside calls. 14-01-02: Basic Trunk Data Setup - Transmit CODEC Gain Type 14-01-03: Basic Trunk Data Setup - Receive CODEC Gain Type Customise the transmit and receive levels of the CODEC Gain Types for each trunk.
Page 110 NEC Business Solutions Ltd XEN Topaz Enable (1) or disable (0) the Incoming Call RNA Alarm. If enabled, the ring cadence will change for a call that rings longer than the interval set in 22-01-03. 22-01-03: System Options for Incoming Calls - Ring No Answer Alarm Time Set the Ring No Answer Alarm interval (0-64800 seconds).
Page 111 XEN Topaz NEC Business Solutions Ltd Long Conversation Cutoff can disconnect incoming and outgoing CO calls after a set time period. Using the Warning Tone for Long Conversation feature allows users on outgoing calls to hear a warning tone prior to the call disconnecting.
Page 112: Central Office Calls, Placing
NEC Business Solutions Ltd XEN Topaz Central Office Calls, Placing • Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you Customise the call placing options to meet site requirements and each individual’s needs.
Page 113 XEN Topaz NEC Business Solutions Ltd Assign a CODEC Gain Type to each trunk. This sets the amount of gain (amplification) for the selected trunk. 14-01-07: Basic Trunk Data Setup - Outgoing Calls For each trunk, allow (1) or prevent (0) outgoing calls.
Page 114 NEC Business Solutions Ltd XEN Topaz With Automatic Handsfree, an extension user can press a line key to place a trunk call without first lifting the handset or pressing SPK. Users without Automatic Handsfree can preselect a line key before lifting the handset or pressing SPK.
Page 115 XEN Topaz NEC Business Solutions Ltd To place a call over a specific trunk: 1. At system phone, press a SPK key. At single line set, lift handset. 2. Dial 805. 3. Dial line number (e.g., 05 for line 5).
Page 116: Class Of Service
NEC Business Solutions Ltd XEN Topaz Class of Service • Description Class of Service (COS) sets various features and Dialling options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.
Page 117 XEN Topaz NEC Business Solutions Ltd If changing Class of Service via Service Code: 20-13-28: Class of Service Options (Supplementary Service) - Allow Station COS to be Changed Use this option to permit (1) or block (0) another extension from chang- ing this extension’s Class of Service via Service Code 777.
Page 118 NEC Business Solutions Ltd XEN Topaz VRS General Message Listen 0- Off 11-10-21 Enables/disable extension’s ability to dial 4 or 1- On Service Code 711 and listen to the General Message VRS General Message Record 0- Off 11-10-22 Enables/disables extension’s ability to dial Service...
Page 119 XEN Topaz NEC Business Solutions Ltd Class of Service Options (Outgoing Call Service), Program 20-08 Item Item Input Default Related Data Program COS1 - Intercom Calls 0- Off Enable/disable Intercom calling for the extension. 1- On Trunk Calls 0- Off...
Page 120 NEC Business Solutions Ltd XEN Topaz Block Outgoing Caller ID 0- Off 14-01-20 Enable (1) or disable (0) the system’s ability to 1- On 14-01-21 automatically block outgoing Caller ID information when a user places a call. If this option is on, the system automatically inserts the Caller ID block code (defined in 14-01-21) before the user’s...
Page 121 XEN Topaz NEC Business Solutions Ltd 0- Off Group Call Pickup Enable/disable an extension’s ability to pick up a call ringing 1- On into a Pickup Group (Service Codes 867 and 868) 0- Off Directed Call Pickup for Own Group...
Page 122 NEC Business Solutions Ltd XEN Topaz Class of Service Options (Answer Service), Program 20-11 Item Item Input Default Data COS1 - 15 Call Forward Immediately 0- Off Enables/disables an extension’s ability to use Immediate Call 1- On Forward Call Forward When Busy 0- Off Enables/disables an extension’s ability to use Call Forward...
Page 123 XEN Topaz NEC Business Solutions Ltd Call Redirect Enable or disable a system phone user’s ability to transfer a 0- Off call to a pre-defined destination (such as an operator, voice 1- On mail, or another extension) without answering the call.
Page 124 NEC Business Solutions Ltd XEN Topaz Barge In Mode 0- Off Enables the extension’s Barge In to be speech mode (0) or 1- On Monitor mode (1). Room Monitor, Initiating Extension 0- Off Enable/disable an extension’s ability to initiate Room Monitor.
Page 125 XEN Topaz NEC Business Solutions Ltd Privacy Release by Pressing Line Key Enable (1) or disable (0) a user’s ability to press a line key to 0- Off barge into an outside call. The Barge In feature must be 1- On enabled if this option is to be used.
Page 126 NEC Business Solutions Ltd XEN Topaz Operator Calling 0- Off This option enables or disables a DISA caller’s ability to dial 0 1- On for the telephone system operator. Internal Paging 0- Off This option enables or disables a DISA caller’s ability to use 1- On the telephone system’s Internal Paging.
Page 127 XEN Topaz NEC Business Solutions Ltd 7. Enter the Rest 1 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE5:nn Press HOLD to leave the current value unchanged. 8. Enter the Day 2 Mode Class of Service for the extension you selected in step 3 and press HOLD.
Page 128: Conference
NEC Business Solutions Ltd XEN Topaz Conference • Description The conference feature lets an extension user add additional inside and outside callers to their conversation. With Conference, a user may set up a multiple-party telephone meeting without leaving the office. The system provides 32 Conference circuits, and allows up to 8 internal or external parties to be conferenced.
Page 129 XEN Topaz NEC Business Solutions Ltd If required, use this program to define the single digit service code users dial to Barge In to a Conference call. 14-01-04: Basic Trunk Data Setup - Transmit Gain Level for Conference and Transfer Calls CODEC gain set at 0 dB (14-01-04 = 32 [CODEC Gain Type 2] ) can be used to set the CODEC gain type for multi-line Conference calls.
Page 130 NEC Business Solutions Ltd XEN Topaz • Operation To establish a Conference: System Phone 1. Establish Intercom or trunk call. 2. Press CONF or Conference key (PGM 15-07 or SC 851: 07). 3. Dial extension you want to add. Access outside call Retrieve call from Park orbit.
Page 131 XEN Topaz NEC Business Solutions Ltd 1. Dial the extension number of the internal party. 2. Dial the single digit service code. Instead of the single digit service code, the service code 810 can also be Dialled at this point.
Page 132: Conference, Voice Call/Privacy Release
NEC Business Solutions Ltd XEN Topaz Conference, Voice Call/Privacy Release • Description Voice Call Conference lets extension user’s in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Voice Call Conference key and tells their co-workers to join the call.
Page 133 XEN Topaz NEC Business Solutions Ltd • Related Features • Conference Set up a multiple-party telephone meeting without leaving the office. • Programmable Function Keys Voice Call Conference requires a Voice Call Conference function key and line keys. • Single Line Telephones This feature is not available at single line telephones.
Page 134: Continued Dialling
NEC Business Solutions Ltd XEN Topaz Continued Dialling • Description Continued Dialling allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
Page 135 XEN Topaz NEC Business Solutions Ltd • Related Features • Toll Restriction The ability to use Continued dialling on trunk calls is set by Toll Restriction pro- gramming. • Operation To use Continued Dialling: 1. Place Intercom or trunk call.
Page 136: Cost Centre Codes
NEC Business Solutions Ltd XEN Topaz Cost Centre Codes •Description Certain Network providers can accept a Cost Centre Code (CCC) that will be used to provide an itemised bill from their Network provider. The CCC is inserted automatically by the XN120 before the dialled digits and is stripped off by the Network provider.
Page 137: Department Calling
XEN Topaz NEC Business Solutions Ltd Department Calling • Description With Department Calling, an extension user can call an idle extension within a pre- programmed Department Group by dialling the group's pilot number. The call would ring the first available extension in the group. For example, this would let a caller dial the Sales department just by knowing the Sales department's pilot number.
Page 138 NEC Business Solutions Ltd XEN Topaz the group until the caller selects simultaneous ring mode). The automatic/manual option is selected by Program 16-01-05. To select manual mode the user must either dial the service code 780 (set by Program 11-12-09) or the single digit service code set by Program 11-16-10.
Page 139 XEN Topaz NEC Business Solutions Ltd step on to the next available member after the No Answer Step On Time, timer 16-01-09. If the Department Group has Priority Routing enabled, and the highest priority member is busy, the call will wait for the extension to become free and will not step on to the next available member.
Page 140 NEC Business Solutions Ltd XEN Topaz Conditions When a DIL rings to a Department Group, the DIL will not follow overflow programming (Programs 22-01-04 and 22-08). If an extension sets call forward it will be removed from any department groups.
Page 141 XEN Topaz NEC Business Solutions Ltd No Answer Hunting: Calls step around the group. Calls will not step on if the priority extension is busy. Calls to a busy group receive ring back tone. Busy/No Answer Hunting: Calls step around the group. Calls will step on if the priority extension is busy.
Page 142 NEC Business Solutions Ltd XEN Topaz The system routes the call to the first free phone in the department. To log out of your Department Calling Group: While you are logged out, Department Calling cannot route calls to your extension.
Page 143: Department Group - Call Forward
XEN Topaz NEC Business Solutions Ltd Department Group - Call Forward •Description Department Group Call Forward allows a user to set call forward for calls routed to a department group. The forward can be set for each department group and each department group can have its own destination number that the calls are forwarded to.
Page 144 NEC Business Solutions Ltd XEN Topaz Abbreviated Dial bin 1999 is used as the call forward destination for all night modes. The disconnect timers are set to give a warning tone after 30 seconds and then disconnect after another 15 seconds.
Page 145 XEN Topaz NEC Business Solutions Ltd Note that at step 5 the destination number will be saved to the Abbreviated Dial bin number specified by Program 24-05-01 for the chosen night mode. If the same Abbreviated Dial bin is also used for other night modes then you do not need to set them separately.
Page 146: Department Step Calling
NEC Business Solutions Ltd XEN Topaz Department Step Calling • Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
Page 147: Dial Number Preview
XEN Topaz NEC Business Solutions Ltd Dial Number Preview • Description Dialling Number Preview lets a display system phone user dial and review a number before the system dials it out. Dialling Number Preview helps the user avoid Dialling errors.
Page 148: Dial Pad Confirmation Tone
NEC Business Solutions Ltd XEN Topaz Dial Pad Confirmation Tone • Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
Page 149: Direct Inward Dialling (Did)
XEN Topaz NEC Business Solutions Ltd Direct Inward Dialling (DID) • Description Direct Inward Dialling (DID) lets outside callers directly dial system extensions. DID saves time for callers who know the extension number they wish to reach. To place a DID call, the outside caller dials the number to ring the telephone system extension.
Page 150 NEC Business Solutions Ltd XEN Topaz DID Routing Through the VRS DID calls can optionally route through the VRS. The DID caller hears an initial Automated Attendant Greeting explaining their dialling options. If the caller misdials, they can hear a second greeting with additional instructions. For example, the first Automated Attendant Greeting can be, “Thank you for calling.
Page 151 XEN Topaz NEC Business Solutions Ltd This feature works for DID trunks with a trunk service type 1 in Program 22-02. Other types of trunks may use the DID table, but the new DID intercept feature is not yet supported.
Page 152 NEC Business Solutions Ltd XEN Topaz 22-02-01 : Incoming Call Trunk Setup For each Night Service Mode, enter service type 3 when the trunk should be a DID trunk. 22-04-01 : Incoming Extension Ring Group Assignment Assign extensions to Ring Groups. Calls ring the extensions according to programming in 22-06.
Page 153 XEN Topaz NEC Business Solutions Ltd 22-11-08 : DID Translation Table Number Conversion - Maximum Number of Calls For each DID Translation Table entry (1-2000), specify the maximum number of DID calls (00-51). 22-11-09 : DID Translation Table Number Conversion - MOH Source...
Page 154 NEC Business Solutions Ltd XEN Topaz • Operation DID calls ring extensions like normal trunk calls. Chapter 4 - 146 Features...
Page 155: Direct Inward Line (Dil)
XEN Topaz NEC Business Solutions Ltd Direct Inward Line (DIL) • Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them.
Page 156 NEC Business Solutions Ltd XEN Topaz Assign each DIL Service Type 4. Make an entry for each Night Service mode. 22-04-01: Incoming Extension Ring Group Assignment Assign the extensions that should receive the overflow to the ring group programmed in 2208. Set the ringing in Program 22-06 (0=trunks don’t ring [just flash line keys], 1=trunks ring).
Page 157 XEN Topaz NEC Business Solutions Ltd For each trunk port (1-51), set the operating mode of each DISA trunk. This sets what happens to the call when the DISA or Automated Atten- dant caller calls a busy or unanswered extension. The call can either disconnect (0) or Transfer to an alternate destination (Ring Group=1-25 or DSPDB Voice Mail=101).
Page 158 NEC Business Solutions Ltd XEN Topaz If a DISA or Automated Attendant caller dials a busy extension (and Pro- gram 25-04-01 = 0), the system plays busy tone for this interval before disconnecting (0-64800). 25-07-14 :System Timers for DID/DISA - Delayed DID Answer Timer Assign the delay time from switching from a normal incoming status to DID mode.
Page 159 XEN Topaz NEC Business Solutions Ltd • Operation To answer a call on your Direct Inward Line: 1. Lift handset. 2. At system phone, press flashing line key for DIL. If you don’t have a line key for the DIL, the DIL rings a CALL key.
Page 160: Direct Inward System Access (Disa)
NEC Business Solutions Ltd XEN Topaz Direct Inward System Access (DISA) • Description DISA permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers or use the company’s trunks for long distance calls.
Page 161 XEN Topaz NEC Business Solutions Ltd • Paging Internal and External Paging may be available to DISA callers. This allows co-workers in adjacent facilities, for example, to broadcast announcements to each other. • Direct Trunk Access DISA callers may be able to select a specific trunk for outgoing calls through the system.
Page 162 NEC Business Solutions Ltd XEN Topaz The trunk group number will define the DDI table area for each night mode (Program 22-13-01). The DDI table area is defined by Program 22-10-01. You now have the DDI conversion table to be used as the convert table.
Page 163 XEN Topaz NEC Business Solutions Ltd • Programming 10-09-01: DTMF and Dial Tone Circuit Setup Reserve at least one circuit for DTMF reception (entry 0 or 2). • Use the following as a guide when allocating DTMF receivers: - In light traffic sites, allocate one DTMF receiver for every 10 devices that use them.
Page 164 NEC Business Solutions Ltd XEN Topaz Designate the trunk route accessed when a user dials the Alternate Trunk Route Access Code. Refer to “Trunk Group Routing” to set up out- bound routing. 22-01-11: System Options for Incoming Calls -VRS Waiting Message Interval Time Setup the sending duration time of the Auto - Attendant &...
Page 165 XEN Topaz NEC Business Solutions Ltd This is the maximum length of an External Page placed by a DISA caller. If the Page continues longer than this interval (0-64800 seconds), the system terminates the DISA call. 25-07-13: System Timers for DID/DISA - DID/DISA Busy Tone Interval If a DISA caller dials a busy extension (and Program 25-04 = 0), the sys- tem plays busy tone for this interval before disconnecting.
Page 166 NEC Business Solutions Ltd XEN Topaz Long conversation cutoff is controlled separately for DISA. • Voice Response System (VRS) Department Calling with Overflow Message requires a DSP daughter board for VRS. • Operation To place a DISA call into the system (from any DTMF dial telephone): 1.
Page 167: Direct Station Selection (Dss) Console
XEN Topaz NEC Business Solutions Ltd Direct Station Selection (DSS) Console • Description The DSS Consoles (64-Button, 24-Button) gives a system phone user a Busy Lamp Field (BLF) and one-button access to extensions, trunks and system features. This saves time for users that do a lot of call processing (e.g., operators or dispatchers).
Page 168 NEC Business Solutions Ltd XEN Topaz Default Setting • No 64-button DSS Consoles assigned (in Program 30-02). • All 64-button DSS Console key ranges are DSS/One Touch for extension numbers 200-295. • Once a 64-button DSS Console is enabled, the console's keys are DSS/ One Touch keys (Program 30-03).
Page 169 XEN Topaz NEC Business Solutions Ltd • Operation Calling an extension from your DSS Console: Optional for 64-Button Consoles. 1. Press DSS Console key. If the call voice-announces, you can make it ring by Dialling 1. If you don’t have Handsfree, you must lift handset to speak.
Page 170 NEC Business Solutions Ltd XEN Topaz Using a DSS Console key as a Programmable Function Key: You can store Function codes under DSS Console keys. 1. Press DSS Console key for function. For example, you can Forward your calls by pressing DSS Key + 1 + destination. Your DSS key must have been previously programmed for the Call Forward feature.
Page 171: Directed Call Pickup
XEN Topaz NEC Business Solutions Ltd Directed Call Pickup • Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a co-worker’s call from their own telephone. With Directed Call Pickup, an extension user can pick up: •...
Page 172 NEC Business Solutions Ltd XEN Topaz 1. At system phone, press a SPK key. At single line set, lift handset. 2. Dial 715. 3. Dial number of extension whose call you want to intercept. If more than one call is coming in, the system sets the priority for which call it will answer first.
Page 173: Do Not Disturb
XEN Topaz NEC Business Solutions Ltd Do Not Disturb • Description Do Not Disturb blocks incoming calls and Paging announcements. DND permits an extension user to work by the phone undisturbed by incoming calls and announcements. The user can activate DND while their phone is idle or while on a call.
Page 174 NEC Business Solutions Ltd XEN Topaz • Call Forwarding/Do Not Disturb Override An extension user can override Call Forwarding or Do Not Disturb at another extension. • Central Office Calls, Answering When a call is transferred because of Call Forwarding No Answer, Call Forward- ing Busy, or DND, the Reason for Transfer option can display to the transferred extension why the call is ringing to their phone.
Page 175: Doorphone
XEN Topaz NEC Business Solutions Ltd Doorphone • Description The Doorphone is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Doorphone call button (like a door bell). The Doorphone then sends chime tones to all extensions programmed to receive chimes.
Page 176 NEC Business Solutions Ltd XEN Topaz Setup 32-03-03 : Doorphone Basic Setup - CODEC Receive Gain Setup Select the CODEC gain types (1-63) for each Doorphone (1-6). • Related Features • Single Line Telephones, Analogue Single Line Sets Doorphones can ring single line phones if allowed in programmed.
Page 177: Fax Machine Compatibility
XEN Topaz NEC Business Solutions Ltd Fax Machine Compatibility • Description Fax Machine Compatibility lets you integrate a customer-provided fax machine into your telephone system. You have the following options: • Transfer to Fax Transfer to Fax allows an extension user to Transfer their active voice call to a company fax machine.
Page 178 NEC Business Solutions Ltd XEN Topaz • Operation To transfer a call to the fax machine: System Phone 1. Press HOLD. You hear Transfer dial tone. 2. Dial fax machine extension number. If you have Automatic On Hook Transfer and the extension you call is busy, pressing CALL returns you to the call.
Page 179: Flash
XEN Topaz NEC Business Solutions Ltd Flash • Description Flash allows an extension user to access certain CO and PBX features by interrupting trunk loop current. Flash lets an extension user take full advantage of whatever features the connected telco or PBX offers. You must set the Flash parameters for compatibility with the connected telco or PBX.
Page 180 NEC Business Solutions Ltd XEN Topaz If Voice Mail Integration ports are to flash outside calls, change the Single Line Flash Service Code (11-12-42). Dialling “#” from voice mail ports lights the Mes- sage Waiting lamp. • Operation To flash the trunk you are on: System Phone and Digital Single Line 1.
Page 181: Flexible System Numbering
XEN Topaz NEC Business Solutions Ltd Flexible System Numbering • Description Flexible System Numbering lets you reassign the system’s port-to-extension assignments. This allows an employee to retain their extension number if they move to a different office. In addition, factory technicians can make comprehensive changes to your system’s number plan.
Page 182 NEC Business Solutions Ltd XEN Topaz C. Since making changes in Program 11-01 does not automatically make any other changes in any other program, changing the number plan after the system is in operation may cause problems in the following programs:...
Page 183: Forced Trunk Disconnect
XEN Topaz NEC Business Solutions Ltd Forced Trunk Disconnect • Description Forced Trunk Disconnect allows an extension user to disconnect (release) another extension’s active outside call. The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available.
Page 184 NEC Business Solutions Ltd XEN Topaz Single Line Telephone 1. Dial trunk access code (805 + trunk number). You hear busy tone. Trunk numbers are 01-51. 2. Dial 724. You hear confirmation beeps as the system disconnects the line. 3. Hookflash.
Page 185: Group Call Pickup
XEN Topaz NEC Business Solutions Ltd Group Call Pickup • Description Group Call Pickup allows an extension user to answer a call ringing an extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls.
Page 186 NEC Business Solutions Ltd XEN Topaz In an extension’s Class of Service, enable (1) or disable (0) an exten- sion’s ability to use Group Call Pickup. 20-10-05: Class of Service Options (Answer Service) - Directed Call Pickup for Own Group Enable (1) or disable (0) an extension’s ability to use Directed Call...
Page 187 XEN Topaz NEC Business Solutions Ltd To answer a call ringing a phone in another Pickup Group when you know the group number: 1. At system phone, press a SPK key. At single line telephone, lift handset. 2. (System Phone only) Press Group Call Pickup key (PGM 15-07 or SC 851: 26 + group).
Page 188: Handsfree And Monitor
NEC Business Solutions Ltd XEN Topaz Handsfree and Monitor • Description Handsfree allows a system phone user to process calls using the speaker and microphone in the telephone (instead of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick up the handset. For example, a terminal operator could continue to enter data with both hands while talking on the phone.
Page 189 XEN Topaz NEC Business Solutions Ltd • Operation To talk Handsfree: 1. Press SPK, CALL key or line key. 2. Place call. 3. Speak toward phone when called party answers. To change a handset call into a Handsfree call: 1. Press SPK.
Page 190: Handsfree Answerback/Forced Intercom Ringing
NEC Business Solutions Ltd XEN Topaz Handsfree Answerback/Forced Intercom Ringing • Description Handsfree Answerback permits an system phone user to respond to a voice- announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset.
Page 191 XEN Topaz NEC Business Solutions Ltd This disables Forced Intercom Ringing. To enable Forced Intercom Ringing for your incoming Intercom calls: 1. Press a SPK key. 2. Dial 823. 3. Press SPK to hang up. This disables Handsfree Answerback. To change the way your Intercom call signals the extension you are calling: 1.
Page 192: Headset Operation
NEC Business Solutions Ltd XEN Topaz Headset Operation • Description A system phone user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, Headset Operation provides privacy not available from Handsfree.
Page 193 XEN Topaz NEC Business Solutions Ltd Determine whether intercom calls should ring or voice-announce exten- sions (0=voice, 1=ring). 20-02-14: System Options Key Telephones Headset Ringing Cancel Timer 0-64800(sec.) 30 20-03-06: System Options for Single Line Telephone – Headset Ringing Start Time (for SLT) Define the Headset ringing start time.
Page 194: Hold
NEC Business Solutions Ltd XEN Topaz Hold • Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area.
Page 195 XEN Topaz NEC Business Solutions Ltd Set up the Trunk Access Maps (1-51). This sets the access options for trunks on Hold. 15-02-06: System Telephone Basic Data Setup - Hold Key Operating Mode Set the function of the extension’s HOLD key: System (0), Exclusive (1), or Park (2) Hold.
Page 196 NEC Business Solutions Ltd XEN Topaz 24-01-04: System Options for Hold - Exclusive Hold Recall Callback Time Set the Hold Recall Time (0-64800 seconds). A trunk recalling from Hold rings an extension for this interval. If still unanswered, the call changes to System Hold.
Page 197 XEN Topaz NEC Business Solutions Ltd 3. Press SPK to hang up. Single Line Telephone 1. Hookflash. 2. Dial 832. 3. Hang up. To pick up a call on Group Hold: System Phone 1. Press a SPK key. 2. Dial 862.
Page 198: Hotline
NEC Business Solutions Ltd XEN Topaz Hotline • Description Hotline gives a system phone user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.
Page 199 XEN Topaz NEC Business Solutions Ltd • Operation To place a call to your Hotline partner: 1. Press Hotline key (PGM 15-07 or SC 851: 01 + partner’s extension number) You can optionally lift handset after this step for privacy.
Page 200: Intercom
NEC Business Solutions Ltd XEN Topaz Intercom • Description Intercom gives extension users access to other extensions. This provides the system with complete internal calling capability. Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset.
Page 201 XEN Topaz NEC Business Solutions Ltd In an extension’s Class of Service, enable (1) or disable (0) an exten- sion’s ability to toggle between Handsfree Answerback and Forced Intercom Ringing for outgoing Intercom calls (dial 1 or Service Code 812).
Page 202 NEC Business Solutions Ltd XEN Topaz -OR- 3. Dial 821 to have intercom calls voice announce to your extension (Voice). Chapter 4 - 194 Features...
Page 203: Isdn Compatibility
XEN Topaz NEC Business Solutions Ltd ISDN Compatibility • Description ISDN-BRI (Integrated Service Digital Network - Basic Rate Interface) is a telephone network service that provides two B-channels (2B+D) for voice call trunking. The B- channels are used to provide two CO/PBX type connections. Caller ID is a standard feature on ISDN-BRI provided trunks.
Page 204 NEC Business Solutions Ltd XEN Topaz Conditions A. When Program 10-03-03 is changed between Point-Multipoint and Point-Point, the Topaz system must be reset (switch off then on again) before the service will operate. Default Setting Connection Type = Point-Multipoint. • Programming 10-03 : : System Configuration Setup –...
Page 205 XEN Topaz NEC Business Solutions Ltd Assign a Programmable Function Key for Caller ID Block for ISDN (Function Number 63), if required, to restrict the sending of Caller ID on outgoing calls. 20-06-01 :Class of Service for Extensions Assign a Class of Service (1-15) to an extension.
Page 206 NEC Business Solutions Ltd XEN Topaz Assign each extension a Calling Party Number (maximum 16 digits per entry). The calling number is the subscriber number of the dial-in num- ber. When a call is made by an extension which does not have an Extension Calling Number assigned (Program 21-12), the system sends the calling number for the ISDN trunk defined in Program 21-13.
Page 207 XEN Topaz NEC Business Solutions Ltd Program 10-03-06 = 0 (Extended Passive Bus) - assigned when the distance to the last device is up to 500m. Up to 3 devices may be connected up to 50m apart. Program 10-03-06 = 1 (Short Passive Bus) - assigned when the distance to the last device is less than 200m.
Page 208 NEC Business Solutions Ltd XEN Topaz This feature is not available for ISDN BRI S-Bus extensions. • Transfer Transferred calls on DISA, DID, ISDN trunks, or from the VRS can display the reason a call is being transferred (Call Forward, Busy, No Answer, or DND).
Page 209: Last Number Redial
XEN Topaz NEC Business Solutions Ltd Last Number Redial • Description Last Number Redial allows an extension user to quickly redial the last number Dialled. For example, a user may quickly recall a busy or unanswered number without manually Dialling the digits.
Page 210 NEC Business Solutions Ltd XEN Topaz • Operation To redial your last call: 1. Without lifting the handset, press LND. The last dialled number is displayed. 2. To redial the last number, press #. Search for the desired number from the Redial List by pressing the LND or VOLUME or VOLUME keys.
Page 211: Lcr - Least Cost Routing
XEN Topaz NEC Business Solutions Ltd LCR – Least Cost Routing • Description Least cost routing allows the Topaz system to automatically select the indirect carrier defined by routing tables within the system. An indirect carrier is accessed via the PSTN lines connected to the Topaz (these are the direct carrier lines), a special access code is used to select the indirect carrier, all dialled digits are passed to the indirect carrier for routing of the call to the destination.
Page 212 NEC Business Solutions Ltd XEN Topaz 26-01-04 : LCR Mode Option Set to UK operation - numbers beginning with digit 1 will use Program 26-08-01 for manual override operation. Set to Not UK operation - numbers beginning with digit 1 will use Program 26-02-01 i.e.
Page 213 XEN Topaz NEC Business Solutions Ltd 26-05-04 : Cost Centre Code Cost Centre Code - An optional code to identify the extension making the call for billing. The cost centre code is specified for each extension by Program 26-07. If an Authorisation Code is required it is selected from Program 26-06. The authorisation code is used to identify the customer for billing.
Page 214 NEC Business Solutions Ltd XEN Topaz ISDN Trunks At the point in the dialled digits where the @ appears the Topaz will stop dialling and wait for the CONNECT from the indirect carrier. The Topaz will then continue to dial DTMF in the B-channel.
Page 215 XEN Topaz NEC Business Solutions Ltd For each Dial Analysis Table (1-200), set the LCR Carrier Table (0-25) to be used. 26-05-01: LCR Carrier Table - Delete Digits 26-05 defines the LCR Access Codes and routing options, including Authorization codes and Cost Centre Codes. Enter here the quantity of leading digits that need to be deleted.
Page 216 NEC Business Solutions Ltd XEN Topaz Chapter 4 - 208 Features...
Page 217 XEN Topaz NEC Business Solutions Ltd Features and Specifications Manual Chapter 4 - 209...
Page 218: Line Preference
NEC Business Solutions Ltd XEN Topaz Line Preference • Description Line Preference determines how a system phone user places and answers calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference. Incoming Line Preference Incoming Line Preference establishes how a system phone user answers calls. When a call rings the system phone, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference).
Page 219 XEN Topaz NEC Business Solutions Ltd For Outgoing Line Preference and Auto-Answer of Non-Ringing Lines, set up the Trunk Access Maps (1-51). 15-01-02: Basic Extension Data Setup - Outgoing Trunk Line Preference Enable (1) or disable (0) Outgoing Trunk Line Preference for extensions.
Page 220 NEC Business Solutions Ltd XEN Topaz To place a call if your phone has Outgoing Line Preference: 1. Refer to the chart on the previous page. Chapter 4 - 212 Features...
Page 221: Long Conversation Cutoff
XEN Topaz NEC Business Solutions Ltd Long Conversation Cutoff • Description For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined length of time. The timer begins when the trunk is seized and disconnects the call after the timer expires.
Page 222 NEC Business Solutions Ltd XEN Topaz • Direct Inward System Access (DISA) Long conversation cutoff is controlled separately for DISA. • Warning Tone for Long Conversation Using the Warning Tone for Long Conversation feature allows users on outgoing calls to hear a warning tone prior to the call disconnecting.
Page 223: Loop Keys
XEN Topaz NEC Business Solutions Ltd Loop keys • Description Loop keys are uniquely programmed function keys that simplify placing and answering trunk calls. Loop keys are used when the phone does not have a line key for the trunk.
Page 224 NEC Business Solutions Ltd XEN Topaz • Programming 14-05-01: Trunk Groups Assign trunks to trunk groups (1-25). In general, loop keys access trunks within specific trunk groups. 14-07-01: Trunk Access Map Setup Set up the Trunk Access Maps. For example, if an extension’s loop key is for incoming and outgoing, make sure the Trunk Access Map allows incoming and outgoing access.
Page 225 XEN Topaz NEC Business Solutions Ltd • Direct Inward Dialling (DID) / Direct Inward Line (DIL) / Direct Inward System Access (DISA) Transferred DID, DIL, and DISA calls do not require ring group programming. • Operation To place a call on a loop key: 1.
Page 226: Meet Me Conference
NEC Business Solutions Ltd XEN Topaz Meet Me Conference • Description With Meet Me Conference, an extension user can set up a Conference with their current call and up to 32 other internal or external parties (16 parties in total). Each party joins the Conference by Dialling a Meet Me Conference code.
Page 227 XEN Topaz NEC Business Solutions Ltd 1. While on a call, press Conference key (PGM 15-07 or SC 851: 07). 2. 2. Dial 803 and the External Paging Zone code (1-3 or 0 for All Call) Dial 751 and the Combined Paging Zone code 1-3 (for Internal/External Zones 1-3) or 0 (for Internal/External All Call).
Page 228 NEC Business Solutions Ltd XEN Topaz 4. When co-worker answers your page, press the hookflash twice. 5. Repeat steps 1-4 for each co-worker you want to add. To join a Meet Me Internal Conference: 1. At system phone, press a SPK key.
Page 229: Meet Me Paging
XEN Topaz NEC Business Solutions Ltd Meet Me Paging • Description Meet Me Paging allows an extension user to Page a co-worker and privately meet with them on a Page zone. The Paging zone is busy to other users while the meeting takes place.
Page 230 NEC Business Solutions Ltd XEN Topaz To make a Meet Me External Page: 1. At system phone, press a SPK key. At single line telephone, lift handset. 2. Dial 803 and the External Paging Zone code (1-3 or 0 for All Call).
Page 231: Meet Me Paging Transfer
XEN Topaz NEC Business Solutions Ltd Meet Me Paging Transfer • Description If a user wants to Transfer a call to a co-worker but they don’t know where the co- worker is, they can use Meet Me Paging Transfer. With Meet Me Paging Transfer, the user can Page the co-worker and have the call automatically Transfer when the co- worker answers the Page.
Page 232 NEC Business Solutions Ltd XEN Topaz Meet Me External Paging Transfer To make a Meet Me External Paging Transfer: 1. At system phone, while on a call, press HOLD. At single line telephone, while on a call, hookflash. 2. Press the External Paging Zone key (PGM 15-07 or SC 851: 19 + zone & 20).
Page 233: Memo Dial
XEN Topaz NEC Business Solutions Ltd Memo Dial • Description While on an outside call, Memo Dial lets a display system phone user store an important number for easy redialling later on. The telephone can be like a notepad. For example, a user could dial Directory Assistance and ask for a client’s telephone...
Page 234 NEC Business Solutions Ltd XEN Topaz The stored number dials out. To check to see the stored Memo Dial number: 1. 1. Do not lift handset. 2. 2. Press Memo Dial key (PGM 15-07 or SC 851: 31). The stored number displays.
Page 235: Message Waiting
XEN Topaz NEC Business Solutions Ltd Message Waiting • Description An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily lit MW lamp on the calling extension. Answering the Message Waiting automatically calls the extension which left the indication.
Page 236 Reminder messages require a DSP daughter board for VRS messages. A. Message Waiting on a Single Line Telephone is not indicated by the MW lamp. B. Message Waiting lamps at the SLT must be compatible with the Xen Topaz opera- tion (24V to 100V switching at 500msec. interval).
Page 237 XEN Topaz NEC Business Solutions Ltd The MSG key at system phone can also be set as the Voice Mail Message key. • Operation To leave a Message Waiting: 1. Call busy or unanswered extension. 2. Press Message Waiting key (PGM 15-07 or SC 851: 38) 3.
Page 238 NEC Business Solutions Ltd XEN Topaz If you see… You have… VOICE MESSAGE New messages in your Voice Mail n MESSAGE mailbox CHECK MESSAGE A General message in Voice Mail VRS GENERAL MESSAGE that has not been heard. CHECK MESSAGE...
Page 239: Microphone Mute
XEN Topaz NEC Business Solutions Ltd Microphone Mute • Description Microphone Mute lets a system phone user turn off their phone’s handsfree or handset microphone at any time. When activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area. The user may turn off the microphone while their telephone is idle, busy on a call or ringing.
Page 240 NEC Business Solutions Ltd XEN Topaz Press Microphone Mute key (PGM 15-07 or SC 851: 40). Use the Microphone Mute key only if you pressed it initially to turn off your handset or Handsfree micro- phone. Chapter 4 - 232...
Page 241: Multiple Directory Numbers / Call Coverage
XEN Topaz NEC Business Solutions Ltd Multiple Directory Numbers / Call Coverage • Description Multiple Directory Numbers let a system phone have more than one extension number. Calls can route to the system phone’s installed number or to the system phone’s “virtual extension”...
Page 242 NEC Business Solutions Ltd XEN Topaz Virtual Extension vs. Ring Groups As the system does not allow voice mail calls to ring Ring Groups, a virtual extension can be created which will allow you to direct calls to more than one extension. When you program a Call Coverage Key for that extension to ring, the next call can then be answered.
Page 243 XEN Topaz NEC Business Solutions Ltd 15-09-01: Virtual Extension Ring Assignment Individually program an extension’s Multiple Directory Number function keys to either ring (1) or not ring (0). 15-10-01: Incoming Virtual Extension Ring Tone Order Setup Set the priority (1-4) for the Multiple Directory Number Ring Tones set in Program 15-08.
Page 244 NEC Business Solutions Ltd XEN Topaz • Line Preference An extension user can answer an outside call on a Call Coverage Key just by lift- ing the handset. • Programmable Function Keys This feature requires uniquely programmed function keys. • Operation To answer a call ringing a Multiple Directory Number: 1.
Page 245: Music On Hold
Note: In accordance with copyright law, a license may be required if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC Business Solutions Ltd hereby disclaims any liability arising out of the failure to obtain such a license.
Page 246 NEC Business Solutions Ltd XEN Topaz 10-03-01 and 33-01-01=4), the built-in music port is no longer used for MOH, i.e. the 2PGDU card takes priority. Default Setting Music On Hold is provided from the internal (synthesised) music source. • Programming...
Page 247 XEN Topaz NEC Business Solutions Ltd • Operation To change the Music on Hold tone: 1. Press a SPK key. 2. Dial 881. 3. Dial Music on Hold tone code: 00 No Tone (Silence) 01 MOH tone 4. Press SPK to hang up.
Page 248: Name Storing
NEC Business Solutions Ltd XEN Topaz Name Storing • Description Extensions and trunks can have names instead of just circuit numbers. These names show on a system phone’s display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls.
Page 249 XEN Topaz NEC Business Solutions Ltd 4. 4. Enter name (see below). Your name can be up to 12 digits maximum. 5. Press HOLD. When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long.
Page 250: Night Service
NEC Business Solutions Ltd XEN Topaz Night Service • Description Night Service lets system users activate one of the Night Service modes. Night Service redirects calls to their night mode destination, as determined by Assigned and Universal Night Answer programming. The system allows Night Service to be enabled for each Night Service group (1-4), allowing each group to determine when their calls should switch modes.
Page 251 XEN Topaz NEC Business Solutions Ltd 21-12 25-02 25-12 21-15 25-03 31-05 Almost all features are affected by Night Mode except for the following: • Flexible System Numbering • SMDR • Volume Control Default Setting System is always in the Day Mode.
Page 252 NEC Business Solutions Ltd XEN Topaz Create an original text message for each day/night mode group (1-4) which will be displayed on an LCD of system phone telephone in each Night Mode. 14-07-01: Trunk Access Map Setup To allow for UNA answering, set up the Trunk Access Maps (1-51). For UNA, extension must have incoming access to trunk ringing the External Paging speakers.
Page 253 XEN Topaz NEC Business Solutions Ltd Using the service code defined in Program 11-15-09, a caller listening to the VRS message can have the ability to transfer their call and have it ring the external page. The code the caller would dial is defined in Program 25-06-02.
Page 254 NEC Business Solutions Ltd XEN Topaz 6 - Night 2 mode 7 - Midnight 2 mode 8 - Rest 2 mode 5. Press SPK to hang up. Chapter 4 - 246 Features...
Page 255: Off Hook Signalling
XEN Topaz NEC Business Solutions Ltd Off Hook Signalling • Description When a user calls an extension busy on a call, they can send an off hook signal through the handset and through the telephone’s speaker indicating they are trying to get through.
Page 256 NEC Business Solutions Ltd XEN Topaz or busy/ring. If the extension has Block Camp On disabled, callers are not prevented from Dialling the service code (assigned in 11-16-05) to Camp on after hearing busy or busy/ring. This is set in the called extension’s Class of Service.
Page 257 XEN Topaz NEC Business Solutions Ltd You cannot send Off Hook Signals to an extension busy on a Handsfree (Speak- erphone) call. The called extension’s idle CALL key flashes fast, with no ringing. • Hotline The setting of Program 20-13-06 affects the BLF display for Hotline. Refer to this features for additional information.
Page 258: Paging, External
NEC Business Solutions Ltd XEN Topaz Paging, External • Description With External Paging, a user can broadcast announcements over paging equipment connected to external Paging zones. When a user pages on of these external zones, the system broadcasts the announcement over the speakers.
Page 259 XEN Topaz NEC Business Solutions Ltd 10-03-02 :PCB Setup – Logical Port Number (2PGDU) Assign port numbers for the devices assigned in Program 10-03-01. May be automatically assigned when Program 10-03-01 is set. 15-07-01: Programming Function Keys Assign function keys for External Paging zones (19 + zone) and External All Call Page (20).
Page 260 NEC Business Solutions Ltd XEN Topaz • Operation To Page into an external zone: 1. Press External Paging key (PGM 15-07 or SC 851: 19 + zone for External Paging zones or 20 for External All Call Paging). 2. Make Announcement.
Page 261: Paging, Internal
XEN Topaz NEC Business Solutions Ltd Paging, Internal • Description Internal Paging lets extension users broadcast announcements to other system phone users. When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone Dialled. With All Call Paging, the announcement broadcasts to all idle extensions programmed to receive All Call Paging.
Page 262 NEC Business Solutions Ltd XEN Topaz In an extension’s Class of Service, enable (1) or disable (0) an exten- sion’s ability to display incoming internal paging information on their dis- play. 31-01-01: System Options for Internal/External Paging - All Call Paging Zone Name Assign a name to the All Call Internal Paging Zone.
Page 263 XEN Topaz NEC Business Solutions Ltd 1. Press the zone’s Internal Paging key (PGM 15-07 or SC 851: 21 + 1-6 or 01-32 for zones, 22 for All Call). 1. Press a SPK key. 2. Dial 801 and the Paging Zone number (0-6 or 00-32).
Page 264: Park
NEC Business Solutions Ltd XEN Topaz Park • Description Park places a call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in a system orbit.
Page 265 XEN Topaz NEC Business Solutions Ltd Set the Extended Park Hold Time (0-64800 seconds). A call left parked longer than this interval will recall the extension that initially parked it. 24-03-01: Park Group Assign an extension to a Park Group (01-64). An extension can only pick up a call Parked by a member of its own Park Group.
Page 266 NEC Business Solutions Ltd XEN Topaz At a SLT, hookflash instead of pressing HOLD. 3. Page your co-worker to pick up the call. 4. Press SPK to hang up (or hang up at SLT). If not picked up, the call will recall to you .until either the call is answered or the caller hangs up.
Page 267: Pbx Compatibility
XEN Topaz NEC Business Solutions Ltd PBX Compatibility • Description You can connect your phone system trunks to Centrex/PBX lines, rather than to telco trunk circuits. This makes the trunk inputs into the system Single Line type compatible Centrex/PBX extensions, rather than telco circuits. PBX Compatibility lets the system be a node (i.e., satellite) in a larger private telephone network.
Page 268 NEC Business Solutions Ltd XEN Topaz 21-05-12: Toll Restriction Class - PBX Call Restriction For each Toll Restriction Class, enter 1 to restrict calls on the PBX trunk to outside calls only. Enter 0 to allow users to dial PBX extensions.
Page 269 XEN Topaz NEC Business Solutions Ltd • Operation To place a call over a PBX trunk: 1. At system phone, press a SPK key and dial 804. At single line telephone, lift handset and dial 804. 2. Dial PBX trunk group number (1-9, 01-32 or 01-25).
Page 270: Prime Line Selection
NEC Business Solutions Ltd XEN Topaz Prime Line Selection • Description Prime Line Selection allows an extension user to place or answer a call over a specific trunk by just lifting the handset. The user does not have to first press keys or dial codes.
Page 271 XEN Topaz NEC Business Solutions Ltd Enter 1 if lifting the handset should answer ringing Prime Line; enter 0 to seize idle line appearance. 15-06-01: Trunk Access Map for Extensions Set assignment so extension(s) can have access to Prime Line. Deny outbound access to extensions that should not have Prime Line.
Page 272: Private Line
NEC Business Solutions Ltd XEN Topaz Private Line • Description A Private Line is a trunk reserved for a system phone for placing and answering calls. A user with a Private Line always knows when important calls are for them. Additionally, the user has their own trunk for placing calls that is not available to others in the system.
Page 273 XEN Topaz NEC Business Solutions Ltd 22-07-01: DIL Assignment If routing unanswered Private Lines to voice mail, assign DILs to the extensions. • Related Features • Call Forwarding Private Lines do not follow Call Forwarding. • Central Office Calls, Placing Other programmed options for outgoing calls also affect a Prime Line.
Page 274: Programmable Function Keys
NEC Business Solutions Ltd XEN Topaz Programmable Function Keys • Description Each system phone has Programmable Function Keys. Programmable Function Keys simplify placing calls, answering calls and using certain features. You can customize the function of a system phone’s programmable keys from your administration telephone, or the extension user can do it themselves.
Page 275 XEN Topaz NEC Business Solutions Ltd Features and Specifications Manual Chapter 4 - 267...
Page 276 NEC Business Solutions Ltd XEN Topaz Conditions A. When a key is programmed using service code 852, that key cannot be pro- grammed with a function using the 851 code until the key is undefined (000). For example with a Park Key programmed by Dialling 852 + *04 must be undefined by Dialling 000 before it can be programmed as a Call Forward key by Dialling 851 + 16.
Page 277 XEN Topaz NEC Business Solutions Ltd • Operation To change the function of a General Programmable Function Key: 1. Press CALL key. 2. Dial 851. 3. Press the key you want to program. 4. Enter the 2-digit key function, followed by any additional information required by the function selected.
Page 278 NEC Business Solutions Ltd XEN Topaz On (Red): BGM On BGM (ON/OFF) Off: BGM Off On (Red): Headset Operating Headset Off: Headset Idle Transfer Key None Conference Key Red-On: Conference Operating Slow Blink (Red):Existing New CID Incoming Caller-ID List On (Red): Existing Check CID...
Page 279 XEN Topaz NEC Business Solutions Ltd Repeat Dial Rapid Blink (Red): Under repeat dial Saved Number Redial None Memo Dial None Meet-Me Conference None Off-Hook Signalling None Break-In None Camp-On, Call-Back Red-On: Under Camp-On Department Step Call None DND/FWD Override Call...
Page 280 NEC Business Solutions Ltd XEN Topaz Department Incoming Call– Extension Group No. 01- Slow Blink (Red): Active Outgoing Call Without Caller- On (Red): Active ID (ISDN) Rapid Blink (Green): New Message Extension No. or Received Mail Box (DSPDBU) Department Group No.
Page 281: Reason Of Transfer Display
XEN Topaz NEC Business Solutions Ltd Reason of Transfer Display • Description The display at a system phone can show the reason that a call is ringing when it has been diverted/forwarded to them. The reason can be call forward, DND or Absence message at the original target phone.
Page 282: Repeat Redial
NEC Business Solutions Ltd XEN Topaz Repeat Redial • Description If a system phone user places a trunk call that is busy or unanswered, they can have Repeat Redial try it again later on. The user doesn’t continually have to try the number again -- hoping it will go through.
Page 283 XEN Topaz NEC Business Solutions Ltd • Operation To use Repeat Redial (if the outside party you call is unavailable or busy): 1. Place trunk call. Listen for busy tone or ring-no-answer. 2. Press DC + LND. Press Repeat Redial Key (PGM 15-07 or SC 851: 29).
Page 284: Ring Groups
NEC Business Solutions Ltd XEN Topaz Ring Groups • Description Ring Groups determine how trunks ring extensions. Generally, trunks ring extension’s only if Ring Group programming allows. For example, to make a trunk ring an extension: • Assign the trunk and the extension to the same Ring Group •...
Page 285 XEN Topaz NEC Business Solutions Ltd Set the transfer destination for each DISA and Automated Attendant (OPA) trunk. The destination can be a Ring Group or Voice Mail , or the VRS . Make a separate entry for each Night Service mode. With the VRS, an incorrect dialling transfer can also reroute outside calls to this destination.
Page 286: Ringdown Extension, Internal / External
NEC Business Solutions Ltd XEN Topaz Ringdown Extension, Internal / External • Description With a Ringdown Extension, a user can call another extension, outside number, or Abbreviated Dialling number by just lifting the handset. The call automatically goes through - there is no need for the user to dial digits or press additional keys. Ringdown Extensions are frequently used for lobby phones, where the caller just lifts the handset to get the information desk or off-site Reservation Desk.
Page 287 XEN Topaz NEC Business Solutions Ltd Ringdown Extension follows Call Forwarding. For example, the ringdown desti- nation can forward their calls. When the Ringdown Extension user lifts the hand- set, ringdown automatically calls the extension to which calls are forwarded.
Page 288: Room Monitor
NEC Business Solutions Ltd XEN Topaz Room Monitor • Description Room Monitor lets an extension user listen to the sounds in a co-workers area. For example, the receptionist could listen for sounds in the warehouse when it’s left unattended. To use Room Monitor, the initiating extension and the receiving extension must activate it.
Page 289 XEN Topaz NEC Business Solutions Ltd Assign a Class Of Service (1-15) to an extension. 20-13-11: Class of Service Options (Supplementary Service) - Room Monitor, Initiating In an extension’s Class of Service, enable (1) or disable (0) an exten- sion’s ability to initiate Room Monitor.
Page 290 NEC Business Solutions Ltd XEN Topaz 1. Lift handset at the phone which will be monitoring another phone. 2. Dial 770. 3. Dial 2. 4. Dial number of extension number which will be monitored. You cannot place or answer other calls while Room Monitor is active.
Page 291: Save Number Dialled
XEN Topaz NEC Business Solutions Ltd Save Number Dialled • Description Save Number Dialled permits an extension user to save their last outside number and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually Dialling the digits.
Page 292 NEC Business Solutions Ltd XEN Topaz To redial a saved number: System Phone 1. (Optional) Press line key. This selects a specific trunk for the call. 2. Press Save Number Dialled key (PGM 15-07 or SC 851: 30). The stored number dials out.
Page 293: Secretary Call Buzzer
XEN Topaz NEC Business Solutions Ltd Secretary Call Buzzer • Description Secretary Call lets two co-workers alert each other without disturbing their work. To have Secretary Call, both co-workers must have System Phones with Secretary Call buzzer keys. When a user presses their buzzer key, the system alerts the called extension by sending a splash tone and flashing the called extension’s buzzer key.
Page 294 NEC Business Solutions Ltd XEN Topaz To answer your Secretary Call indication: 1. Place an Intercom call to the extension that called you. To cancel a Secretary Call you left at another extension: 1. Press your lit Secretary Call key.
Page 295: Secretary Call Pickup
XEN Topaz NEC Business Solutions Ltd Secretary Call Pickup • Description Secretary Call Pickup lets a system phone user easily reroute calls intended for a co- worker to themselves. By pressing a Secretary Call Pickup key, the user can have all calls to a co-worker’s phone ring or voice-announce theirs instead.
Page 296 NEC Business Solutions Ltd XEN Topaz 1. Press CHECK. 2. Press your Secretary Call Coverage key (PGM 15-07 or SC 851: 42 + boss ext.). 3. Press CLEAR. Chapter 4 - 288 Features...
Page 297: Selectable Display Messaging
XEN Topaz NEC Business Solutions Ltd Selectable Display Messaging • Description An extension user can select a pre-programmed Selectable Display Message for their extension. Display system phone callers see the selected message when they call the user’s extension. Selectable Display Messaging provides personalized messaging. For example, an extension user could select the message “GONE FOR THE DAY”...
Page 298 NEC Business Solutions Ltd XEN Topaz • Programming 15-07-01: Programming Function Keys Assign a function key for Call Forwarding (Device) (code 17) or Text Message (code 18). The Call Forwarding Device key allows the user to select a message each time they activate the feature, while the Text Message key automatically selects the message used when program- ming the key.
Page 299 XEN Topaz NEC Business Solutions Ltd • Related Features • Do Not Disturb The DND key blinks when an extension is forwarded and it does not have Pro- grammable Function Key programmed for 16 or 17. Setting a message will cancel a DND setting •...
Page 300: Serial Call
NEC Business Solutions Ltd XEN Topaz Serial Call • Description Serial Call is a method of transferring a call so it automatically returns to the transferring extension. Serial Calling saves transferring steps between users. For example, a Customer Service Representative (CSR) has a client on the phone who needs technical advice.
Page 301: Single Line Telephones, Analogue Sets
XEN Topaz NEC Business Solutions Ltd Single Line Telephones, Analogue Sets • Description The system is compatible with DTMF analogue single line telephones (SLTs). You can install single line telephones as On-Premise extensions only. Single line telephone users can dial codes to access many of the features available to system phone users.
Page 302 NEC Business Solutions Ltd XEN Topaz 20-13-13: Class of Service Options (Supplementary Service) - Continued Dialling Set option to ‘0’ to prevent dual DTMF tones when using Continued Dial- ling. 80-03-01: DTMF Tone Receiver Setup 80-04-01: Call Progress Tone Detector Setup If required, modify the criteria for call progress tone detection for the DTMF tones received at a single line telephone.
Page 303: Station Message Detail Recording
XEN Topaz NEC Business Solutions Ltd Station Message Detail Recording • Description Station Message Detail Recording (SMDR) provides a record of the system’s trunk calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device. SMDR allows you to monitor the usage at each extension and trunk.
Page 304 NEC Business Solutions Ltd XEN Topaz You can selectively exclude extensions from the SMDR report. This ensures privacy for high profile callers. For example, the company attorney negotiat- ing a merger may not want his calls to show up on an in-house report.
Page 305 XEN Topaz NEC Business Solutions Ltd Sample SMDR Report 09/01/03 PAGE 001 DIALLED No./ CLASS TIME LINE DURATION STATION ACCOUNT 10:44 LINE 001 00:00:30 STA 224 12039265400 8841 10:46 LINE 001 00:00:45 STA 224 18874521 10:47 LINE 001 00:00:29 STA 218...
Page 306 NEC Business Solutions Ltd XEN Topaz Definitions Call Record Number SMDR record number (consecutive) CLASS Type of call (see Class Definitions below) Time call placed or answered. (For Transferred TIME calls, shows time user picked up Transfer.) LINE Trunk number used for call How long call lasted.
Page 307 XEN Topaz NEC Business Solutions Ltd SMDR Report Format Character Position Field Definition Header Line 1-60 Spaces 61-70 MM/DD/YYYY Space 72-75 PAGE Space 77-79 Report page number (e.g., 001) CR & LF Header Line 2 Spaces CLASS 9-10 Spaces 11-14...
Page 308 NEC Business Solutions Ltd XEN Topaz Space Call type (e.g., POT for outgoing) Space 10-14 Time in 24 hour clock (HH:MM) Space 6-10 Time in 24 hour clock (HH:MM) Space LINE, space, line number (e.g., LINE 16-25 Space 27-34 Call Duration (HH:MM:SS)
Page 309 XEN Topaz NEC Business Solutions Ltd Summary Reports OUTGOING CALL/COST SUMMARY FOR DAY OF nn/nn/nn TOTAL NO. OF OUTGOING PSTN CALLS:0 TOTAL NO. OF OUTGOING ISDN CALLS:0 NO. OF OUTGOING PSTN CALLS COSTED:0 COST:0 NO. OF OUTGOING ISDN CALLS COSTED:0 COST:0...
Page 310 NEC Business Solutions Ltd XEN Topaz The SMDR will only output the call record if the minimum ring duration is reached for incoming abandoned calls. An abandoned call is shown as NO ANSWER on the SMDR. This timer does not affect calls that are answered.
Page 311 XEN Topaz NEC Business Solutions Ltd Date output for each call record Program 35-02-14 The call records can include the date in the LINE field. The date is output as dd/mm followed by a space and then three digits to indicate the line number.
Page 312 NEC Business Solutions Ltd XEN Topaz 14-01-06: Basic Trunk Data Setup - SMDR Print Out For each trunk, enter 0 if trunk’s calls should appear on SMDR report. Enter 1 if trunk’s calls should not appear on SMDR report. 14-02-08: Analogue Trunk Data Setup – Answering Condition To ensure accurate timing of outgoing call durations when using ana- logue PSTN lines, the line supervision facility “Line Reversal on Answer”...
Page 313 XEN Topaz NEC Business Solutions Ltd 35-02-01: SMDR Output Options - Toll Restricted Call Enter 1 if you want the SMDR report to include calls blocked by Toll Restriction. Enter 0 to exclude blocked calls. 35-02-02: SMDR Output Options - PBX Calls If system is behind a PBX, enter 1 to have SMDR include all calls to the PBX.
Page 314 NEC Business Solutions Ltd XEN Topaz • Operation Once installed and programmed, SMDR call recording operation is automatic. To activate SDMR Printout – Accumulated Extension Data: 1. A system phone, press the CALL key. At single line telephone, lift handset.
Page 315: Tandem Trunking (Unsupervised Conference)
XEN Topaz NEC Business Solutions Ltd Tandem Trunking (Unsupervised Conference) • Description Tandem Trunking allows an extension user to join two or more outside callers in a trunk-to-trunk Conference. The extension user can then drop out of the call, leaving the trunks in an Unsupervised Conference.
Page 316 NEC Business Solutions Ltd XEN Topaz 14-01-05: Basic Trunk Data Setup - Receive Gain Level for Conference and Transfer Calls Select the CODEC gain type used by the trunk when it is part of an Unsupervised Conference. 14-01-13: Basic Trunk Data Setup - Loop Supervision...
Page 317 XEN Topaz NEC Business Solutions Ltd 20-13-08: Class of Service Options (Supplementary Service) – Conference In an extension’s Class of Service, enable (1) or disable (0) the exten- sion’s ability to initiate a Conference. 20-13-10: Class of Service Options (Supplementary Service) - Barge In Mode In an extension’s Class of Service, set whether an extension should be...
Page 318 NEC Business Solutions Ltd XEN Topaz To set up a Tandem Call: 1. Answer first trunk call. 2. Press HOLD to place the first trunk call on Hold. 3. Place second trunk call. 4. Press Transfer key (PGM 15-07 or SC 851: 06) or hang up.
Page 319: Time And Date
XEN Topaz NEC Business Solutions Ltd Time and Date • Description The system Time and Date for: • Central Office Calls (Access Maps) • Ring Groups • Class of Service (Class) • Station Message Detail Recording • Direct Inward Lines •...
Page 320 NEC Business Solutions Ltd XEN Topaz 1. Press a SPK key. 2. Dial 828. 3. Dial two digits for the hour (24 hour clock, 13 = 1:00 PM). 4. Dial two digits for the minutes (00-60). 5. Press SPK to hang up.
Page 321: Toll Restriction
XEN Topaz NEC Business Solutions Ltd Toll Restriction • Description Toll Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Toll Restriction according to an extension’s Toll Restriction Class. The system allows for up to 15 Toll Restriction Classes.
Page 322 NEC Business Solutions Ltd XEN Topaz or you can build a permit table to allow only certain calls. To allow most inter- national calls, use the International Call Restrict Table. To prevent most international calls, use the International Call Allow Table. The system pro-...
Page 323 XEN Topaz NEC Business Solutions Ltd 20-08-02: Class of Service Options (Outgoing Call Service) - Trunk Calls For each Class of Service, decide whether to enable (1) or disable (0) an extension’s ability to place an outgoing trunk call. 20-13-20: Class of Service Options (Supplementary Service) - Account Code/...
Page 324 NEC Business Solutions Ltd XEN Topaz For the Toll Restriction Class you select, enable (1) or disable (0) Inter- com Call Restriction. If enabled, extensions cannot place or receive Intercom calls. 21-05-12: Toll Restriction Class - PBX Call Restriction For the Toll Restriction Class you select, enable (1) or disable (0) PBX Call Restriction.
Page 325: Toll Restriction-Dial Block
XEN Topaz NEC Business Solutions Ltd Toll Restriction-Dial Block • Description Toll Restriction-Dial Block lets a user temporarily block an extension’s Toll Restriction. This helps a user block his or her phone from being used by another person while they are away from their desk.
Page 326 NEC Business Solutions Ltd XEN Topaz Enter the extension number to be released from the Dial Block restric- tion. This program can be used when a password is forgotten by the user. • Related Features • Toll Restriction Dial Block can temporarily block an extension’s Toll Restriction setting •...
Page 327 XEN Topaz NEC Business Solutions Ltd 5. Dial 0. A confirmation tone is heard. 6. Press SPK or replace the handset to hang up. Features and Specifications Manual Chapter 4 - 319...
Page 328: Toll Restriction Override
NEC Business Solutions Ltd XEN Topaz Toll Restriction Override • Description Toll Restriction Override lets a user temporarily bypass an extension’s Toll Restriction. This helps a user that must place an important call that Toll Restriction normally prevents. For example, you could set up Toll Restriction to block 0011 calls and then provide a Toll Restriction Override code to your attendant and executives.
Page 329 XEN Topaz NEC Business Solutions Ltd • Station Message Detail Recording In the Class heading in the SMDR report, POTW indicates that the call was placed using Toll Restriction Override. • Toll Restriction Toll Restriction Override temporarily overrides an extension’s Toll Restriction.
Page 330: Transfer
NEC Business Solutions Ltd XEN Topaz Transfer • Description Transfer permits an extension user to send (i.e., extend) an active Intercom or outside call to any other extension in the system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination extension.
Page 331 XEN Topaz NEC Business Solutions Ltd • Programming 15-07-01: Programming Function Keys Extension users may want a function keys programmed for Transfer (code 06). 20-02-01: System Options for System Telephones - Retrieve the Line After Transfer Enable (1) or disable (0) an extension’s ability to answer a call after it’s been transferred, but before it’s answered.
Page 332 NEC Business Solutions Ltd XEN Topaz If activated at an extension, Delayed Call Forwarding occurs after this interval (0-64800 seconds). This also sets how long a Transferred call waits at an extension forwarded to Voice Mail before routing to the called extension’s mailbox.
Page 333 XEN Topaz NEC Business Solutions Ltd To answer a call transferred to your extension: 1. Lift the handset when a co-worker announces the call. Transferring Without Holding To Transfer without holding (system phone only): 1. Lift handset. 2. Press busy line key.
Page 334: Trunk Group Routing
NEC Business Solutions Ltd XEN Topaz Trunk Group Routing • Description Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code (0) for trunk calls. Trunk Group Routing routes calls in the order specified by system programming.
Page 335 XEN Topaz NEC Business Solutions Ltd 23-03-01: Universal Answer/Auto Answer Assign trunk routes set in Program 14-06 to extensions for Universal Answer. If the call ringing the paging system is in an extension’s assigned route, the user can dial the Universal Answer code ( #0 872) to pick up the call.
Page 336 NEC Business Solutions Ltd XEN Topaz 1. At system phone, press Trunk Group Routing key (PGM 15-07 or SC 852: *05). Also see the “Loop Keys” feature. 2. Dial number. Chapter 4 - 328 Features...
Page 337: Trunk Groups
XEN Topaz NEC Business Solutions Ltd Trunk Groups • Description Trunk Groups let you optimize trunk usage for incoming and outgoing calls. With Trunk Groups, users can have loop (rotary) keys for trunk calls. Incoming trunk group calls ring these loop keys. For outgoing calls, the user presses a loop key to access the first available trunk within the group.
Page 338 NEC Business Solutions Ltd XEN Topaz Pressing a line key dialling a trunk access code dialling a Trunk Group Routing code (0) - refer to the Trunk Group Routing feature • Direct Inward Dialling (DID) All DID trunks of the same type should be placed in the same trunk group. These trunk groups must then be assigned to a DID Translation Table.
Page 339: Trunk Queuing/Camp On
XEN Topaz NEC Business Solutions Ltd Trunk Queuing/Camp On • Description Trunk Queuing permits an extension user to queue (wait in line) on hook for a busy trunk or trunk group to become free. The system recalls the queued extension as soon as the trunk is available.
Page 340 NEC Business Solutions Ltd XEN Topaz Other programmed options for outgoing calls can affect how a call is placed. Check or program these options as needed (ex: access, line/loop keys, etc.). • Programmable Function Keys Function keys simplify Trunk Queuing operation.
Page 341: Trunk To Trunk Forwarding
XEN Topaz NEC Business Solutions Ltd Trunk to Trunk Forwarding • Description Trunk to trunk forwarding refers to the forwarding of incoming trunk calls off premise. The forward can be set for each trunk and each trunk can have its own destination number that the calls are forwarded to.
Page 342 NEC Business Solutions Ltd XEN Topaz 20-07-05 : Class of Service 21-03-01 : Trunk Route for Automatic Trunk to Trunk Routing 24-04-01 : Destination Abbreviated Dial Bin Number 25-07-07 & 08 : DISA Conversation Timers • Related Features •Trunk to Trunk Transfer •Call Forward Off Premise...
Page 343: Trunk To Trunk Transfer
XEN Topaz NEC Business Solutions Ltd Trunk to Trunk Transfer • Description Trunk to trunk transfer refers to the connection of any two trunk ports together. • Hold and Transfer. An extension user places one trunk call on hold and then either makes an outgoing call, answers an incoming call or retrieves a call from hold and transfers the two trunk calls together.
Page 344 NEC Business Solutions Ltd XEN Topaz Default Setting Trunk to Trunk transfer is disabled, Program 14-01-13. Network Disconnect signal is disabled, Program 14-02-12. Off Premise call forward is disabled, Program 20-11-12. Trunk to Trunk disconnect timer is set to 1800 Seconds, Program 24-02-07.
Page 345 XEN Topaz NEC Business Solutions Ltd • Operation Refer to each Related Feature Features and Specifications Manual Chapter 4 - 337...
Page 346: Voice Mail
NEC Business Solutions Ltd XEN Topaz Voice Mail • Description The DSPDB daughter board with a CF-( )1 CompactFlash card fitted provides the option for the Voice Mail System capable of the following features: • Leaving a Message Voice Mail lets a system phone extension user easily leave a message at an extension that is unanswered, busy or in Do Not Disturb.
Page 347 XEN Topaz NEC Business Solutions Ltd • Single Line Telephone Access Analogue telephone users can forward their call to voice mail on an Immedi- ate or Busy/No Answer condition. When retrieving messages by dialling into the voice mail system, analogue telephone users will automatically login to their own mailbox, only needing to enter their password if set.
Page 348 NEC Business Solutions Ltd XEN Topaz 14-09-01: Conversation Recording destination for trunks Recording destination dial number - for DSPDB Voice Mail enter code in command 11-12-39 14-09-02: Automatic Recording Defines whether to automatically record on call answer (0 = no, 1 = yes).
Page 349 XEN Topaz NEC Business Solutions Ltd 22-05-01: Incoming trunk ring group assignment Selects the ring group the trunk will ring on a per trunk per day/night mode basis. To select the DSPDB Voice Mail voice mail enter 101. 24-02-02 :MOH or Ringback Tone on Transferred Calls...
Page 350 NEC Business Solutions Ltd XEN Topaz 40-03-02: Message recording setup - Guidance message in case recording not allowed When the answering service cannot record messages, sets whether to transmit the answering message of the mailbox or the fixed guidance (0 = fixed guidance, 1 = Answering message of mailbox).
Page 351 XEN Topaz NEC Business Solutions Ltd 40-06-02: Trunk answering Service Setting - transmission guidance number Sets the Guidance message number from 1 to 48 played on a per trunk per day/night mode basis. If set to 0 the fixed guidance is transmitted.
Page 352 NEC Business Solutions Ltd XEN Topaz table below). 5. Press HOLD. 67 + Mail Box Mail Box Key - for direct access to mailbox 68 + 0 Voice Mail Service - skip message forward and replaying 68 + 1 Voice Mail Service...
Page 353 XEN Topaz NEC Business Solutions Ltd Function Service Optional Function Option Code Code Help Play Message Replay Message Pause/Restart the Playback Erase Message and Play Next Message Save Message and Play Next Message Copy the Message Skip Playback Forward 8 seconds...
Page 354 NEC Business Solutions Ltd XEN Topaz Play Messages “Last In First Out” Password Setting Message Registration Control Setting Automated Attendant, Busy/NA One-Digit Dialling Enable/ Disable Exit Mailbox Password You can set a four digit password for your mailbox. Setting Your Password: System Phone 1.
Page 355 XEN Topaz NEC Business Solutions Ltd Single Line Telephone 1. Press SPK or lift handset. 2. Dial 884 (default). 3. Enter mailbox number (and password). 4. Dial service code 65#. 5. Dial 9999. 6. Dial #. 7. Dial 0# to confirm (or 1# to cancel).
Page 356 NEC Business Solutions Ltd XEN Topaz Single Line Telephone 1. Press SPK key or lift handset. 2. Dial 884 (default). 3. Enter mailbox number (and password). 4. Dial service code 2#. 5. Dial abbreviated broadcast list number (0-9). 6. Record Message.
Page 357 XEN Topaz NEC Business Solutions Ltd 4 = Intercom calls only 6. Hang up. Personal Automated Attendant There are 3 greeting messages available for each mailbox. Service codes are available to record, play or erase each individual message. Setting Personal Automated Attendant Mode Multiline Telephone: 1.
Page 358 NEC Business Solutions Ltd XEN Topaz 4. Hang up. Storing Single Digit Dialling Destinations By default, destinations for digits 1 and 2 are specified by storing them in Personal Abbreviated Dialling bins 918 and 919 respectively. Multiline Telephone: 1. Press CALL key.
Page 359 XEN Topaz NEC Business Solutions Ltd To Listen to a Greeting Message: System Phone 1. Press Voice Mail Access key (SC 851:67). 2. Dial service code (see table below). 3. Listen to the message and hang up. Single Line Telephone 1.
Page 360 NEC Business Solutions Ltd XEN Topaz If “Busy Line Attendant Feature” has been set at installation, answering message 3 will play when the extension is busy, therefore messages 1 & 2 can only be used normal answering for Automated Attendant.
Page 361 XEN Topaz NEC Business Solutions Ltd 4. Dial service code 61#. 5. Dial 0# to cancel. 6. Dial 0# to confirm (or 1# to cancel). 7. Hang up. Conversation Recording Conversation record is set up at install with the option of either Automatic or manual recording.
Page 362 NEC Business Solutions Ltd XEN Topaz Listening to a Recorded Conversation: System Phone 1. Press Voice Mail Access key (SC 851:67). 2. Messages are automatically played back. Single Line Telephone 1. Press SPK key or lift handset. 2. Dial 884 (default).
Page 363 XEN Topaz NEC Business Solutions Ltd Personal Automated Attendant (Voice Mail) Operation Features and Specifications Manual Chapter 4 - 355...
Page 364: Voice Mail Integration
NEC Business Solutions Ltd XEN Topaz Voice Mail Integration • Description The Voice Mail Integration feature provides the necessary interface between the Xen Topaz system and a locally-provided Voice Mail system. When a station is forwarded to the Voice Mail system and a station user calls that forwarded station, the call goes directly to the individual personal mail box.
Page 365 XEN Topaz NEC Business Solutions Ltd • Voice Mail Overflow If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other extensions when all Voice Mail ports do not answer or, with certain software, are busy. During periods of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate amount of time.
Page 366 NEC Business Solutions Ltd XEN Topaz 15-07-01 :Programming Function Keys Assign a Voice Mail key to an extension. You must enter the Voice Mail key code (SC 851: code 77) followed by an extension number: • Your own extension number if you are setting up your own Voice Mail key.
Page 367 XEN Topaz NEC Business Solutions Ltd 22-07-01 :DIL Assignment Assign a Voice Mail port as the DIL destination for each trunk that should directly ring into Voice Mail. If all Voice Mail ports are in the same unique Extension (Department) Group (see Program 16-02 below), the DIL will ring another Voice Mail port if its assigned port is busy.
Page 368 NEC Business Solutions Ltd XEN Topaz Direct logon #CCC • CCC is extension number (2-3 digits). Pilot group logon ***1CCC • CCC is extension number (2-3 digits). Transferred call • YYY is source [trunk TTT (3 digits) or extension (2-3 digits)].
Page 369 OPENING Data9=***9 HANGUP You may also require a new DEFAULT.SWS file for the Lingo to support the Topaz system. Contact your NEC or Active Voice representative for details on how this may be updated. • Related Features • Call Forwarding, Fixed Fixed Call Forwarding can be used to transfer a user's unanswered calls to their voice mail.
Page 370 NEC Business Solutions Ltd XEN Topaz 2. If requested by Voice Mail, enter your security code. Ask your Voice Mail system administrator for your security code. Normally, your MW LED goes out (if applicable). If it continues to flash, you have unanswered "Message Waiting"...
Page 371 XEN Topaz NEC Business Solutions Ltd 4. Hang up. Voice Mail will prompt your caller to leave a message in the mailbox you selected. 1. Dial extension number or press a DSS Console key for extension who's mailbox will receive the Transfer.
Page 372 NEC Business Solutions Ltd XEN Topaz 1. Press SPK to cut off the message broadcast and send the call to your mailbox. Voice Mail records the entire message in your mailbox. CHECKING YOUR MESSAGES (System Phone Only) To check your messages: 1.
Page 373: Voice Response System (Vrs)
XEN Topaz NEC Business Solutions Ltd Voice Response System (VRS) • Description The DSPDBU daughter board provides the option for Voice Response System (VRS) which gives the system voice recording and playback capability. This enhances the system with: • VRS Messages - are 48 system messages used for the General Mes- sage, Automated Attendant greetings and the Preamble message •...
Page 374 NEC Business Solutions Ltd XEN Topaz Personal Greeting Personal Greeting allows an extension user to record a message and forward their calls. Callers to the extension hear the recorded message and are then forwarded to the new destination. With Personal Greeting, an extension user can add a personal touch to their Call Forwards.
Page 375 XEN Topaz NEC Business Solutions Ltd Park and Page When an extension user is away from their phone, Park and Page can let them know when they have a call waiting to be answered. To enable Park and Page, the user records a Personal Greeting along with an additional Paging announcement.
Page 376 NEC Business Solutions Ltd XEN Topaz • Flexible Routing The outside caller can directly dial any system extension, Department Call- ing Group or Voice Mail. If the caller dials a busy extension, Automated Attendant allows them to dial another extension or wait for the busy exten- sion to become free.
Page 377 XEN Topaz NEC Business Solutions Ltd calendar. Hearing the extension number conveniently identifies non-display System Phones. To find out their extension number, the user presses 6 (for Number). To listen to the time and date, the user presses 8 (for Time).
Page 378 NEC Business Solutions Ltd XEN Topaz 20-07-15: Class of Service Options (Administrator Level) - VRS General Mes- sage Record In an extension’s Class of Service, enable (1) or disable (0) the exten- sion’s ability to dial Service Code 112 712 and record, listen to and erase the General Message.
Page 379 XEN Topaz NEC Business Solutions Ltd For each trunk that will be answered by the VRS, enter the VRS mes- sage (1-16) the outside caller hears if they dial incorrectly after answer. If you enter 0, the call reroutes according to Program 25-03 and Pro- gram 25-04.
Page 380 NEC Business Solutions Ltd XEN Topaz 40-10-04: Voice Announcement Service Option - VRS No-Answer Time If an extension has Personal Greeting enabled and all VRS ports are busy, a DIL or DISA call to the extension will wait this interval for a VRS port to become free.
Page 381 XEN Topaz NEC Business Solutions Ltd Trunk Automated Attendant (Operator Assist) Programming Features and Specifications Manual Chapter 4 - 373...
Page 382 NEC Business Solutions Ltd XEN Topaz Trunk Automated Attendant (Operator Assist) Programming (Cont.) • Related Features • Voice Mail Park and Page and Personal Greeting can also be programmed in the VRS. • Operation VRS Messages To Record a VRS Message: 1.
Page 383 XEN Topaz NEC Business Solutions Ltd Ensure that the message number selected is not used for other VRS functions. 5. Record your message, after the beep. Normally, your message cannot exceed 2 minutes. If you hear, “Recording finished,” you have exceeded the allowed message length.
Page 384 NEC Business Solutions Ltd XEN Topaz By default, VRS message numbers are not assigned. Enter into the table below the message numbers which have been assigned to common VRS messages in your system. Message Name Message No. (01~48) Automated Attendant...
Page 385 XEN Topaz NEC Business Solutions Ltd 2. Dial 712. 3. Dial 3 (Erase). 4. Press HOLD to cancel without erasing (System Phone only). 5. Hang up. Personal Greeting To enable a Personal Greeting: 1. Press the SPK key or lift handset, and Dial 713.
Page 386 NEC Business Solutions Ltd XEN Topaz 3. Record your Personal Greeting, or if you already have Park and Page or Personal Greeting set up, you can dial: 7 to re-record 5 to listen (then # to listen again) 3 to erase (press HOLD to cancel erase) 4.
Page 387: Volume Controls
XEN Topaz NEC Business Solutions Ltd Volume Controls • Description Each system phone user can control the volume of incoming ringing, splash tone, Paging, Background Music, Handsfree and your handset. System Phones consolidate all adjustments into the volume buttons. Pressing the VOLUME UP or VOLUME DOWN will adjust the volume level for whichever feature is active (outside call, ICM, ICM ringing, paging, etc.).
Page 388: Warning Tone For Long Conversation
NEC Business Solutions Ltd XEN Topaz Warning Tone For Long Conversation • Description The system can broadcast warning tones to a trunk caller warning them that they have been on the call too long. The tones are just a reminder -- the user can disregard the tones and continue talking if they choose.
Page 389 XEN Topaz NEC Business Solutions Ltd 20-21-01: System Options for Long Conversation - Long Conversation Alarm After a user places a trunk call, the system sends the first warning tone to their extension after this interval (0-64800 seconds). 20-21-02: System Options for Long Conversation - Long Conversation Alarm After hearing the first warning tone, the system sends additional warning tones after this interval (0- 64800 seconds).
Page 390 NEC Business Solutions Ltd XEN Topaz Chapter 4 - 382 Features...

NEC Xen Topaz Features And Specifications Manual

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