Motorola VT2442 User Manual
Voice gateway
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Also See for VT2442:
- Quick start manual (12 pages) ,
- Quick installation manual (2 pages) ,
- User manual (36 pages)
Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Motorola VT2442
Summary of Contents for Motorola VT2442
- Page 1 User Guide VT2442 Voice Gateway...
- Page 2 Note: Vonage, not Motorola, is responsible for the provision of VoIP telephone services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.
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Page 3: Important Safety Information
Note: Vonage, not Motorola, is responsible for the provision of VoIP telephone services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment. - Page 4 Upon completion of any service or repairs to this product, ask the service technician to perform safety checks to determine that the product is in safe operating condition. • SAVE THESE INSTRUCTIONS VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration:...
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Page 5: Caring For The Environment By Recycling
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. - Page 6 Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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Page 7: Table Of Contents
Exporting the VT2442 Configuration ........ - Page 8 Replacing an Existing Router with the VT2442 ........
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Page 9: Overview
Overview Installation Overview The VT2442 Voice Gateway enables up to two standard analog telephones to use digital telephone services over broadband Internet connection. The broadband connection can be any high-speed data service through either: • A cable modem connected to coaxial cable from a cable television company •... -
Page 10: Sample Wired Home Or Small-Office Network
Internet Cable or DSL modem To AC power If you connect the VT2442 directly to your cable or DSL modem, it can prioritize voice calls over data traffic to help ensure high-quality phone service. VT2442 Voice Gateway User Guide... -
Page 11: Front Panel
Vonage. Please do not unplug or disconnect your voice gateway while it is downloading firmware. • Solid green — The voice gateway has successfully registered with Vonage. If a firmware upgrade was needed, it has been successfully completed. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic Advanced address. -
Page 12: Rear Panel
Power Connector for a 12 V adapter that you plug into an AC power outlet Reset Press to restart the VT2442; you can also restart your voice gateway using its graphical user interface (GUI) as described in Ethernet Yellow Ethernet ports for up to four computers, gaming machines, printers, or other devices you can... -
Page 13: Installation
(the yellow cable provided with the voice gateway connects one computer) If you purchased your VT2442 voice gateway from a retail location, you must first activate your Vonage Service. You will need to provide the WAN MAC ID on the bottom of the VT2442. -
Page 14: Precautions
(see page 9). You can place the VT2442 on a flat surface horizontally or vertically. For vertical installation, insert the voice gateway into the supplied base stand. The voice gateway slides snugly into a notch in the stand to keep it stable. -
Page 15: Installation With An Existing Router
VT2442 Unplug your cable or DSL modem power cord or adapter. Unplug your router power cord or adapter. Please leave your modem and router connected to the cable or phone line that provides your Internet connection. Disconnect one computer from your router. - Page 16 Connect the power adapter supplied with your voice gateway to the Power connector on its rear panel. Plug the other end into an AC power outlet. This turns on your voice gateway. The VT2442 does not have an On/Off power switch. The Power light on the front panel performs a series of blinks as described in voice gateway when it is not in use.
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Page 17: Installation With A Standard Modem
Hint: Your modem should remain off for about 10 minutes to “clear its memory” so it can recognize the VT2442 when you turn it back on. You can continue with the installation during this time. Connect one end of the blue Ethernet cable to the Ethernet port on your modem. - Page 18 Connect the power adapter supplied with your voice gateway to the Power port on its rear panel. Plug the other end into an AC power outlet. This turns on your voice gateway. The VT2442 does not have an On/Off power switch. The Power light on the front panel performs a series of blinks as described in voice gateway when it is not in use.
- Page 19 DSL modem users: You may need to configure PPPoE • On a computer connected to one of the VT2442 Ethernet ports, open a Web browser. • In the Address field, type http://192.168.15.1 and press • In the Username and Password fields, type router and click Log In. The HOME page is displayed.
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Page 20: Connecting Your Telephone
Phone 1 port on the VT2442. In the United States, connect a telephone cord to the green Phone 1 port on the VT2442. If you only subscribed to one phone line from Vonage, you must connect your phone to the Phone 1 port. -
Page 21: Basic Configuration
The VT2442 provides a graphical user interface (GUI) to configure Ethernet, router, DHCP, and security settings. It is much easier to configure your local area network (LAN) using a VT2442 than with traditional networking equipment. For basic operation, most default settings require no modification. -
Page 22: Logging In To The Vt2442
Overview Installation Logging In to the VT2442 On a computer connected to the VT2442, open a Web browser. In the Address or Location field, type http://192.168.15.1 and press In the Username field, type router. In the Password field, type the password (the default is “router”). -
Page 23: Configuration Overview
Click Import/Export Configuration Click Export. The VT2442 configuration is saved a file called config.bin on your computer hard drive. Importing the Saved Configuration If you have exported the configuration, you can import the saved configuration to return the voice gateway to its state when you exported the configuration. -
Page 24: Restarting The Vt2442
Click Restart on the menu at left: Click the Restart button. If the VT2442 Power light is red after you restart the VT2442, refer to Logging Out On the main menu, click Log Out. The text Are you sure you want to Log Out? is displayed. -
Page 25: Wan Configuration
(DNS) addresses. DHCP Most cable modems have a dynamic IP address assigned by the cable company DHCP server. Typically no additional configuration is needed for the VT2442. VT2442 Voice Gateway User Guide Troubleshooting Contact... -
Page 26: Wan Setup For Pppoe (Dsl)
VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic Advanced Network Address Translation instead of the VT2442 MAC address. By default, the MAC address printed on the segments must have a size within the PPPoE MTU. If you disable Glossary License TCP/IP Wireless... -
Page 27: Wan Setup For A Static Ip Address (Cable Modem)
Restores the actual VT2442 MAC address. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic Advanced Network Address Translation domain name server IP addresses instead of the VT2442 MAC address. By default, the MAC address printed Glossary License TCP/IP Wireless... -
Page 28: Wan Setup For Dhcp (Cable Modem)
Release Releases the VT2442 WAN IP address. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic Advanced Network Address Translation instead of the VT2442 MAC address. By default, the MAC address printed Glossary License TCP/IP Wireless DHCP server at Vonage. -
Page 29: Lan Configuration
Sets your LAN subnetwork the default 192.168.15.0. Netmask Sets the VT2442 enables the VT2442 router to support up 253 users connected through multiple hubs, switches, routers, or wireless access points. Default Gateway Sets the default gateway range for the subnet specified by Subnet IP Address and Netmask. We recommend not changing the default 192.168.15.1. - Page 30 DHCP enabled (see page 54). By default, the voice gateway DHCP server is enabled. If there is another DHCP server running on your network (on another router), you must disable one of the DHCP servers.
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Page 31: Advanced Configuration
— enable access to the voice gateway remotely over the Web • Remote SSH Access — access the voice gateway remotely via secure shell • Ethernet Switch — configure Ethernet switch settings VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic Advanced STATUS menus. -
Page 32: Upnp
Universal Plug and Play (UPnP) requires one active WAN connection and the host should support this feature. UPnP fields Field Description Enable UPNP Enables UPnP so traffic for applications using UPnP can pass through the voice gateway. VT2442 Voice Gateway User Guide... -
Page 33: Ip Qos
After the rules are exhausted, the existing TOS bit settings are honored. If disabled, all rules are also applied, except if there is no match, a default rule of queuing priority Low is used. Displays the VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration:... -
Page 34: Ip Qos Traffic Rule
Sets the destination end port. Packet Length End Sets the maximum packet size allowed by the rule. Physical Port Can be none, Port 1, Port 2, Port 3, Port 4, or WLAN. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic... - Page 35 TOS byte are set to zero upon marking and derived based on priority queues. The priority bit value for each priority queue is: • Voice (EF1): 5 • High (EF2): 4 • Medium: 3 • Low: 1 VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic Advanced Glossary License TCP/IP Wireless...
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Page 36: Port Forwarding
Sets the category for which rules are displayed in the Available Rules list — Games, VPN, Audio/Video, Apps (applications), Servers, or User (custom rules you can define and edit). Available Rules Lists the available rules in the selected Category. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration:... - Page 37 Adds the selected Available Rule to the Applied Rules list. Remove Remove the selected rule from the Applied Rules list. Applied Rules Lists the IP filtering rules you selected to apply for each given category. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic Advanced Click Cancel to return to the Port Forwarding page.
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Page 38: Custom Port Forwarding
• One-to-one (one port mapped to one) (WAN = 500 to 600; LAN = 500 to 600) • Multiple-to-one (several ports mapped to one) (WAN = 500 to 600; LAN = 700) Wildcard (*) entries are allowed for the IP Address, Netmask, and Port range fields. VT2442 Voice Gateway User Guide Troubleshooting Contact... -
Page 39: Dmz Settings
Enables or disables the DMZ feature. It is disabled by default. Select a LAN IP Address Selects the LAN IP address of the DMZ computer to expose to the Internet with no protection from the VT2442 firewall. This may expose your network to security risks. LAN Clients Displays the... -
Page 40: Ip Filters
Adds the selected Available Rule to the Applied Rules list. Remove Removes the selected rule from the Applied Rules list. Applied Rules Lists the IP filtering rules selected for the category. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic Advanced page. -
Page 41: Custom Ip Filters
The starting port number that will be blocked for this application Port End The ending port number that will be blocked for this application Protocol The options are TCP, UDP, TCP and UDP, ICMP, or Any VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic... -
Page 42: Lan Clients
DHCP server on the VT2442 (the default) • Allow it to dynamically obtain its IP address from a DHCP server on another router on the network • Manually assign it a static IP address in the voice gateway LAN subnet address range... -
Page 43: Web Filters
Web Filters fields Field Description Proxy Disabled by default. Cookies Disabled by default. Java Applets Disabled by default. ActiveX Disabled by default. Pop-Ups Disabled by default. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic Advanced Glossary License TCP/IP Wireless... -
Page 44: Dynamic Dns Client
The user name assigned by the DDNS service provider. Password The password assigned by the DDNS service provider. Domain Name The dynamic domain name to be registered with the DDNS server. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic... -
Page 45: Multicast
Field Description Enable IGMP Enables an IGMP proxy for multicast messages. The voice gateway acts as a proxy for a LAN Multicast computer requesting to join or leave multicast groups. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic Advanced... -
Page 46: Static Routing
The IP address of the next hop through which traffic will flow towards the destination subnet. Metric Defines the number of hops between the network nodes through which data packets travel. The default is 0, which means the subnet is directly one hop away on the LAN. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration:... -
Page 47: Dynamic Routing
Interface Normally, when it is enabled on a router, RIP dynamically provides routes on all configured interfaces. On the VT2442, you can select which routes are distributed through the network: • LAN — Sets the direction in which RIP messages are sent on the LAN interface •... -
Page 48: Remote Web Access
Redirect Port You can enter a port in this field that is different from port 8080. The port you enter is viewed externally and mapped to port 8080 internally on the voice gateway. VT2442 Voice Gateway User Guide Troubleshooting Contact... -
Page 49: Overview Installation Troubleshooting Contact Faq Glossary License
Enable Enables or disables remote SSH access. Remote Host IP Sets the IP address of the remote SSH host. Remote Netmask Sets the subnet mask of the remote SSH host. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic Advanced... -
Page 50: Ethernet Switch
Sets the speed for Ethernet ports 1 to 4. It can be Auto detect (the default), 10 Mbps half duplex, 10 Mbps full duplex, 100 Mbps half duplex, or 100 Mbps full duplex. VT2442 Voice Gateway User Guide Troubleshooting Contact... -
Page 51: Tools
• Ping Test — determine whether a computer can be reached over the network • Restart — save the configuration or restart the VT2442 Restore Defaults Button Description Restore Defaults Restores the factory default configuration. After you restore the defaults, you must log in again to the voice gateway. -
Page 52: Import/Export Configuration
When the update is finished, the voice gateway restarts and you will need to log in again. Export Downloads a copy of the configuration file (config.bin) saved in the voice gateway flash memory to your hard drive. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration:... -
Page 53: Remote Log - Router
IP addresses using the Add button. Any IP address you add here appears in the Select a logging destination drop-down list. Select a logging From the list, select the IP address to which you want the log information sent. destination VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic... -
Page 54: User Management
Overview Installation Troubleshooting Contact Glossary License Configuration: Basic Advanced TCP/IP Wireless User Management Use this window to change the password for the User Name router. VT2442 Voice Gateway User Guide... -
Page 55: Ping Test
Field or Button Description Enter IP Address to ping Sets the IP address to ping; the default is the VT2442 default IP address 192.168.15.1. Packet size Sets the packet size of the ping test. The default is 64 bytes. Number of echo requests Sets how many times the IP address is pinged. -
Page 56: Restart
Be sure to save the configuration before you restart. If you restart the voice gateway without saving your changes, it reverts to the previously saved configuration. Your changes are lost. After you restart the voice gateway, you must log in again. VT2442 Voice Gateway User Guide Troubleshooting Contact... -
Page 57: Status
The Refresh button on every STATUS page, except for Product Information, refreshes the information so it is up to date. Network Statistics Use this page to view transmit and receive statistics for the Ethernet (local network) or WAN (Internet) interfaces. VT2442 Voice Gateway User Guide... -
Page 58: Connection Status
The IP address of the component State The component state — connected or disconnected Online The amount of time it has been connected Disconnect Reason The reason it was disconnected VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic Advanced Glossary... -
Page 59: Ddns Update Status
No change — the IP address of the client has not been changed • Error — there is an error with the DDNS update Error If the Status is Error, displays a description of the error. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic... -
Page 60: Dhcp Clients
Use this page to view the list of LAN DHCP client devices. Product Information Use this page to view product hardware and software information, such as model number, hardware revision, and the software and boot loader versions. VT2442 Voice Gateway User Guide... -
Page 61: System Log - Router
Advanced TCP/IP Wireless System Log – Router The system log displays router-related events. Depending on the severity, the event is sent to a remote host if remote logging is enabled on the Remote Log – Router page. VT2442 Voice Gateway User Guide... -
Page 62: Configuring Tcp/Ip
Configuring TCP/IP in Windows 95, Windows 98, or Windows Me On the Windows Desktop, click Start. Select Settings and then Control Panel from the pop-up menus to display the Control Panel window: VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration:... - Page 63 Although your VT model number may be different than in the images in this guide, the procedure is the same. Verify that TCP/IP is installed for the adapter used to connect to the VT2442. If TCP/IP is installed, skip to step 9. If TCP/IP is not installed for the adapter, continue with step 5.
- Page 64 Click OK. Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card connected to the VT2442. Click Properties. The TCP/IP Properties window is displayed: Click the IP Address tab.
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Page 65: Configuring Tcp/Ip In Windows 2000
In the steps that follow, a connection number like 1, 2, 3, etc., is a reference that is displayed on computers with multiple network interfaces. Computers with only one network interface may only see the label: Local Area Connection. VT2442 Voice Gateway User Guide Troubleshooting Contact... - Page 66 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed: VT2442 Voice Gateway User Guide Troubleshooting Contact...
- Page 67 Click Close to close the Local Area Connection number Properties window. Click OK when prompted to restart the computer and click OK again. When you complete the TCP/IP configuration, go to on page 65. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration:...
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Page 68: Configuring Tcp/Ip In Windows Xp
Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. VT2442 Voice Gateway User Guide Troubleshooting Contact... - Page 69 Click Network and Internet Connections to display the Network and Internet Connections window: Click Network Connections. Skip to step 6. If a classic view similar to below is displayed, double-click Network Connections to display the LAN or High-speed Internet connections. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration:...
- Page 70 Select Properties from the pop-up menu to display the Local Area Connection Properties window: On the Local Area Connection Properties window, select Internet Protocol (TCP/IP) if it is not selected. VT2442 Voice Gateway User Guide Troubleshooting Contact...
- Page 71 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected. Click OK to close the TCP/IP Properties window. Click OK to close the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to on page 65. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration: Basic Advanced “Verifying the IP Address in Windows 2000 or Windows XP”...
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Page 72: Verifying The Ip Address In Windows 95, Windows 98, Or Windows Me
Select the adapter name (the Ethernet card). Click Renew. Click OK after the system displays an IP address. If after performing this procedure the computer cannot access the Internet, call your cable provider for help. VT2442 Voice Gateway User Guide Troubleshooting Contact Configuration:... -
Page 73: Verifying The Ip Address In Windows 2000 Or Windows Xp
If an Autoconfiguration IP Address is displayed as in the following window, there is an incorrect connection between the PC, the VT2442, and the Internet: After verifying your connections, type ipconfig /renew and press address is displayed as shown, Internet access should be available. -
Page 74: Troubleshooting
Phone 1 port on the VT2442. Check all other cabling between the modem, the VT2442, and the computer. Be sure No dial tone you used the cables provided with the VT2442. All Ethernet cables must be straight-through cables. -
Page 75: Resetting All Of Your Equipment
Replacing an Existing Router with the VT2442 You can connect up to four computers directly to the VT2442 Ethernet ports. It may be easiest to have only a single router — the one built in to your VT2442 — on your home network. - Page 76 Hint: If you add more than four computers, you can connect your old router or a hub to one of Ethernet ports 2, 3, or 4 on the VT2442 and connect your remaining computers to the router or hub. Be sure...
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Page 77: Contact Us
• In the United Kingdom, visit www.vonage.co.uk/help For information about customer service, technical support, or warranty claims, see the Motorola Regulatory, Safety, Software License, and Warranty Information card provided with the VT2442. For answers to typical questions, see For more information about Motorola consumer cable products, education, and support, visit broadband.motorola.com/consumers. -
Page 78: Frequently Asked Questions
255.255.255.0, and default gateway 192.168.15.1. What is included with the built-in router? The VT2442 supports a firewall, RIP, port triggers, advanced ALGs such as RSVP, POP3, SNMP, and streaming media. No separate routers are needed. Is any Quality of Service (QoS) implemented on the VT2442 Voice Gateway? Although VoIP service is typically best-effort, the VT2442 provides upstream voice prioritization to ensure that upstream voice data has priority over other Web data. -
Page 79: Glossary
In a class C IP address, the octets are “network.network.network.host.” The first three octets together represent the network address and the final octet is the host address. In the VT2442 LAN default configuration, 192.168.15 represents the network address. In the final octet, the host address can be from 2 to 254. - Page 80 (Mbps), usually over twisted-pair wire. Fast Ethernet (100Base-T) provides transmission speeds up to 100 Mbps. F-type connector A type of connector used to connect coaxial cable to equipment such as the VT2442. firewall A security software system on the VT2442 that enforces an access control policy between the Internet and the VT2442 LAN.
- Page 81 IP An IP address assigned to a computer on the VT2442 LAN by the DHCP server on the VT2442 for a address specified lease time. Private IP addresses are used by the VT2442 LAN only; they are invisible to devices on the Internet.
- Page 82 The bandwidth depends on need and cost, but is usually much lower than for a LAN. For the voice gateway, “WAN” refers to the VoIP and broadband provider networks. World Wide Web An interface to the Internet that you use to navigate and hyperlink to information. VT2442 Voice Gateway User Guide Troubleshooting Contact...
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Page 83: Software License
The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software. - Page 84 Visit our website at: www.motorola.com 529497-001 1/06...