4-2-5. When no sound is output (Speaker) (43"~75") ..............4-14 4-2-6. When no sound is output (Speaker) (98") ................4-16 4-3. Troubleshooting Guide ........................4-18 4-3-1. Requirements Before Contacting Samsung Customer Service Center ......4-18 4-4. Error Examples and Actions ......................4-24 4-5. Factory Mode Adjustments ......................4-25 4-5-1.
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4-6. Cable ..............................4-54 4-6-1. RS-232C cable ........................4-54 4-6-2. LAN cable ...........................4-56 4-7. White Balance ..........................4-58 4-7-1. Calibration ..........................4-58 4-7-2. White Balance Adjustment ....................4-60 4-8. Software Upgrade ..........................4-61 4-8-1. How to check the Software Version ...................4-61 4-8-2. How to upgrade Software ....................4-63 4-9.
Precautions 1. Precautions 1-1. Safety Precautions • Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. • For continued safety, do not attempt to modify the circuit board. • Disconnect the AC power and DC power jack before servicing. Warning 1-1-1.
Precautions 1-1-3. Product Safety Notices • Some electrical and mechanical parts have special safetyrelated characteristics which are often not evident from visual inspection. The protection they give may not be obtained by replacing them with components rated for higher voltage, wattage, etc.
Precautions 1-2. Servicing Precautions • An electrolytic capacitor installed with the wrong polarity might explode. Warning • Before servicing units covered by this service manual, read and follow the Safety Precautions section of this manual. Caution • If unforeseen circumstances create conflict between the following servicing precautions and any of the safety precautions, always follow the safety precautions.
Precautions 1-3. Static Electricity Precautions • Some semiconductor (solid state) devices can be easily damaged by static electricity. Such components are commonly called Electrostatically Sensitive Devices (ESD). Examples of typical ESD are integrated circuits and some field-effect transistors. The following techniques will reduce the incidence of component damage caused by static electricity. 1.
Precautions 1-4. Installation Precautions 1. For safety reasons, more than a people are required for carrying the product. 2. Keep the power cord away from any heat emitting devices, as a melted covering may cause fire or electric shock. 3. Do not place the product in areas with poor ventilation such as a bookshelf or closet. The increased internal temperature may cause fire.
Product specifications 2. Product specifications 2-1. Model Comparison Front View * W : Width H : Height D : Depth Front Color Black 967.5 x 557.7 x 48.3mm / 10.0Kg 43" Package 1095 x 676 x 151mm / 13.3Kg 1099.2 x 631.5 x 46.3mm / 13.5Kg 49"...
• W/M : WMN4070SE (43”~55”) WMN6575SE(65”~75”) • Tizen 4.0 Model Name QB43R / QB49R / QB55R /QB65R / QB75R Feature • 16/7 , IT Standard, Pivot mode support, EMI Class B • C onnectivity : HDMI2.0(In x2), DVI-D(1), USB(2), RJ45, RS232C(In/Out), Audio(In/Out) •...
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Product specifications QMR Specifications Item QM43R QM49R QM55R QM65R QM75R Introduction Area Worldwide Panel NR043HGAVYH NR049HGLVYH NR055HGLVYH NR065HGLVYH NR075HGAVYH Vendor Optimum 3840 x 2160 @60Hz 3840 x 2160 @60Hz 3840 x 2160 @60Hz 3840 x 2160 @60Hz 3840 x 2160 @60Hz resolution Display area(mm) 941.184(H) x 529.416(V)
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Pivot Support Tilt/Swivel Not Support Video Wall NONE • 500 nit, 24 / 7 Special • Remote Control by using RJ45 / RS-232C QBR Specifications Item QB43R QB49R QB55R QB65R QB75R Introduction Area Worldwide Panel NR043HGAVZH NR049HGLVZH NR055HGLVZH NR065HGLVZH...
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Product specifications QB98R Specifications Item QB98R Introduction Area Worldwide Panel LTI980FN01-A Vendor Optimum resolution 3840 x 2160 @60Hz Display area(mm) 2158.848(H) x 1214.352(V) Pixel Pitch(mm) 0.187 x 0.562 Panel Display rate 16:09 Contrast rate 4000:01:00 Luminance(cd/m 350 nit Response time (ms) View angle (H/V) 178/178 Glare Panel...
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Product specifications Platform Kant-M2e PC/Video signal input DVI-D, HDMI(2), DP(1) PC/Video signal output HDMI(1) Daisy chain Support(HDMI IN 2, DP IN) HDCP2.2(4ea) Daisy chain spec. HDCP 1.4(7ea) Without HDCP(9ea) Elec HDMI Ver. Support Speaker Support Media player Support Network Support (SBB) TCO standard NONE TV(Tuner)
Product specifications 2-3. Detail Factory Option • If you replace the main board with new one, please change the factory option as well. The options you must change are “Type”. Note Model Name QM43R QM49R QM55R Vendor Panel CODE BN95-05703A BN95-05704A BN95-05705A PANEL...
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Product specifications Model Name QB43R QB49R QB55R Vendor Panel CODE BN95-05708A BN95-05709A BN95-05710A PANEL CY-NR043HGAVZH CY-NR049HGLVZH CY-NR055HGLVZH Vendor Dongyang SOLU M SOLU M POWER Code BN44-00952B BN44-00953B BN44-00953B Factory reset Type 43L6AUYNR 49A6AUYNR 55A6AUYNR Local set US, KOR, CHI_DTV, TAIWAN, EU, CIS_RUSSIA, …...
Remark 4301-000121(W/W) Batteries 4301-001113(TAWAN) 4301-000103(INDIA) RS232C (IN) adapter BN39-01545B WW - BN59-01180A Remote Control UAE - BN59-01180C Samsung BN96-43169A Electronics Service Holder-Ring (Q*49R, Q*55R, Q*65R, Q*75R) Center (The part code for some accessories may differ BN96-40152A Holder-Cable depending on your (Q*65R, Q*75R, Q*98R) region.)
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Product specifications 43" / 49" / 55 / 65“ 75“ 98” Power cord (2pin/1500mm/Black) (2pin/3000mm/Black) (3pin/3000mm/Black) America 3903-001117 3903-001132 3903-001116 Europe 3903-001118 3903-001130 3903-001114 United Kingdom 3903-001119 3903-001129 3903-001115 South Korea 3903-001074 3903-001131 3903-001114 Australia 3903-001082 3903-001123 3903-001103 Argentine 3903-001079 3903-001126 3903-001095 Brazil...
Product specifications 2-5. What Is Different About the Product 2-5-1. Remote Control (of up to 100 devices) through the Built-in RJ45 and RS-232C Ports Main Screen Case 1 Case 2 1. Upon purchase, the monitor is set to the default IP address configured at the factory. 2.
Product specifications 2-5-2. Optimum Picture Quality and Afterimage Burn-in Prevention Optimum Picture Quality • Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the panel. Black Matrix Color-Filter Common This does not affect product performance.
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Product specifications Preventing afterimage burn-in The best way to protect the product from afterimage burn-in is switching the power off or setting the PC or system to run a screen saver when not in use. Also, Warranty service may be limited depending on instruction guide. •...
Product specifications 2-5-3. HDCP Operation What is HDCP? HDCP refers to an encoding function developed to protect digital conte nt included in HDMI signal transmitted. Operating Diagram The operating diagram below shows how the picture is displayed when a device equipped with the HDCP function connects to a monitor that contains an HDCP authentication code.
Warning • Disconnect the SMART SIGNAGE from the power source before disassembly. • Follow these directions carefully - Use the Samsung Service tool to disassemble the cabinet * Recommend to use the Samsung Service tool Caution - Recommended Torque for Cabinet/Stand screws : 10 ~ 12kgf * A strength of Torque can be changed depending on the situation.
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Disassembly and Reassemble Description Picture Description Screws • Insert opne jig till red line • Disassemble Hooks of Cover Rear along the side • Insert hand and retain side gap. • Take out jig, and insert in top gap (check the insert point) * When removing top side left / right of rear cover, be careful about hooks.
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Disassembly and Reassemble Description Picture Description Screws Discharge Capacitors Before remove SMPS, Must discharge capacitors for your safety. Check discharge point(1st, 2nd block) and then, discharge with discharge- Jig. Remove SMPS 1 Remove power connector. 2 Push and hold down BLU Connector Tab to release its panel lock connection.
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Disassembly and Reassemble Description Picture Description Screws Remove the cables from the ‘Main Board't Remove Main Board • Use both hands to hold the 'Main Board' and gently lift up 1 point marked. • Slide the board to the Left side to release the board.
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Disassembly and Reassemble Description Picture Description Screws Remove the IR/JOG unit. Remove the BT/WIFI unit. Lastly, remove the speakers on both side. Check all parts are removed as picture below. • Reassembly procedures are in the reverse order of disassembly procedures. •...
Disassembly and Reassemble 3-2. Product Disassembly [98"] Description Picture Description Screws Remove Cover Handle Screws. Remove Cover screws. Remove Cover Handle and Rear Cover. Detach the all cables and Tapes. Remove Speaker.
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Disassembly and Reassemble Description Picture Description Screws • Refer to cable connection Remove screws which is on mainboard, two SMPSs and power filter. Remove IR and BT/WIFI module. I like swimming. Remove screws which is on BRACKET-MAIN. Remove the speakers bracket from panel.
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Disassembly and Reassemble Description Picture Description Screws 3 Slowly lift up the drivers to the marked direction. 4 Detach the bracket. • Steps of assembling the speaker bracket. 1 Check the bottom of speaker brackets. 2 Remove the Films of marked “SVC”.
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Disassembly and Reassemble Description Picture Description Screws Remove the marked screws and Detach Frame. Check all parts are removed as picture below. • Reassembly procedures are in the reverse order of disassembly procedures. • The exterior may differ depending on the product. Note...
Troubleshooting 4. Troubleshooting 4-1. Previous check 1. Check the various cable connections first. - Check to see if there is a burnt or damaged cable. - Check to see if there is a disconnected or loose cable connection. - Check to see if the cables are connected according to the connection diagram. 2.
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Troubleshooting For All Mode GenoaP Napoli Pre Napoli post Piocture Problem Main board or Signal Source Main board Main board or FRC setting Main or LVDS cable or T-Con or Panel Only for HDMI Mode (Additional Check) HDMI Picture Problem There is no problems after HDMI IC check HDMI source or HDMI jack.
Troubleshooting 4-2. How to check fault symptom 4-2-1. When the product is not powered on (43"~75") • The LEDs on The front panel do not work when connecting The power cord. Symptom • The SMPS relay does not work when connecting The power cord. •...
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Troubleshooting Location of Parts Main Board C212 Q202 IC204 IC201 C221 C278 IC203 Q211 pin Cable CN202...
Troubleshooting 4-2-2. When the product is not powered on (98") • The LEDs on The front panel do not work when connecting The power cord. Symptom • The SMPS relay does not work when connecting The power cord. • The units appears to be dead. The IP relay or the LEDs on the front panel does not work when connecting the power cord if the cables are improperly connected or the Main Board or SMPS is not functioning.
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Troubleshooting Location of Parts Main Board...
Troubleshooting 4-2-3. When a blank screen is displayed (HDMI-Digital signal) • The screen is not displayed when the audio is working. Symptom Check the HDMI source. Main check points • This may happen when the USIT cable connecting the Main Board and the Panel is disconnected. Is blank screen display, when power indicator is off &...
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Troubleshooting Location of Parts Main Board CN1301 CN2102 CN2103 CN1300 4-11...
Troubleshooting 4-2-4. When a blank screen is displayed (HDMI-Digital signal) (98") • The screen is not displayed when the audio is working. Symptom Check the HDMI source. Main check points • This may happen when the USIT cable connecting the Main Board and the Panel is disconnected. Is blank screen display, when power indicator is off &...
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Troubleshooting Location of Parts Main Board 4-13...
Troubleshooting 4-2-5. When no sound is output (Speaker) (43"~75") • Video is normal but there is no sound. Symptom • When the speaker connectors are disconnected or damaged. Main check points • When the sound processing part of the Main Board is not functioning. Are Input signal and sound cable(PC/ Input normal signal.
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Troubleshooting Location of Parts Main Board TP502 TP503 CN502 AIC01_B ACN01_B AR01_B AR03_B TP500 TP501 4-15...
Troubleshooting 4-2-6. When no sound is output (Speaker) (98") • Video is normal but there is no sound. Symptom • When the speaker connectors are disconnected or damaged. Main check points • When the sound processing part of the Main Board is not functioning. Are Input signal and sound cable(PC/ Input normal signal.
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Troubleshooting Location of Parts Main Board 4-17...
Troubleshooting 4-3. Troubleshooting Guide 4-3-1. Requirements Before Contacting Samsung Customer Service Center Testing the Product Check if your product is operating normally by using the product test function. If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.
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• Check the cable connections. • This issue may happen when the panel of the product is defective. Contact a Samsung Service Center to resolve the issue. The display looks unstable and then • The screen may freeze when a resolution other than the recommended freezes.
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Troubleshooting Screen issue The screen cannot be displayed in • A scaled SD (4:3) content file can cause black bars on both sides of an HD full screen. channel screen. • A video with an aspect ratio different from the product can cause black bars at the top and bottom of the screen.
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Troubleshooting Source device issue A beeping sound is heard when my • If a beeping sound is heard when your PC is booting, have your PC serviced. PC is booting. Other issue The product smells like plastic. • The plastic smell is normal and disappears over time. The monitor appears tilted.
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Troubleshooting Other issue In power-saving mode, when the • Go to System → Power Control and set Max. Power Saving to Off. input source is DisplayPort, PC Alternatively, configure the PC display output settings again. Ensure the set is display settings cannot be saved. turned on.
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Troubleshooting Q & A How can I change the frequency? • Set the frequency on your graphics card. - Windows 7 : Go to Control Panel → Appearance and Personalization → Display → Adjust resolution → Advanced Settings → Monitor and adjust the frequency in Monitor Settings.
Troubleshooting 4-4. Error Examples and Actions Error Appearance Symptoms and Actions Remarks Symptom When you turn on the monitor, regardless of the On how to input signal, does not go out screen. DDC, refer to the training manual. Cause LVDS Cable contact failure can be caused by. Action Can replace the LVDS Cable, you can correctly the connection.
Troubleshooting 4-5. Factory Mode Adjustments Precautions when Adjusting the Service Menu Settings • Check that the equipment used for adjusting the settings is working normally. • Ensure you have ample space to disassemble the set. • Prepare a cushioned surface on which to put the set to be disassembled. 4-5-1.
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LineOut Headphone/LineOut Resolution FHD/UHD Local Dimming Wi-Fi Vendor QCA9379 Voice Recognition ON/OFF MBR Support Samsung Smart Control Simple IR Remote Control Instant On Always Instant On Support Motion plus Sound Mirroring IOT Hub Support SPDIF Support HDR PLUS Support OPTION_NUM...
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TV Plus Support NagSam Support EWBS Support 360 Audio Support Decor Mode Support Bendable Panel 802.1x Support Ambient Screen Support Game Mode MRT SYSTEM INFO Production Option China HD NT Conversion Select LCD/PDP TV Camera (Included) Samsung 3D FAN Support 4-28...
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Troubleshooting Option Factory Memu Name Data Range Motion Recognition 21_9 Service AUTO STAND Support CUBE Support Pointer Support Accelerator Support Type Of PANEL KEY 5 Way Function Key Cable Modulation EcoSensor Location Screen Mirroring Frame TV On Timer Support Off Timer Support PC Mode Dimming Support Multi-Screen II Power Animation Support...
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Troubleshooting Option Factory Memu Name Data Range Config_AV_PATH V_EDID TYPE UHD_3D V_HDMI IDENT TYPE 4321 1234/1243/1324/1342/1423/1432/2134/2143/2314/2 341/2413/2431/3124/3142/3214/3241/3412/3421/41 23/4132/4213/4231/4312/4321 V_HDMI PATH TYPE DCBA ABCD/ABDC/ACBD/ADCC/ACDC/ADCB/BACD/ BADC/CABD/DABC/CADC/DACB/BCAD/BDAC/ CBAD/DCAC/CDAB/DCAB/BCDA/BDCA/CBDA/ DCCA/CDCA/DCBA ARC PORT HDMI1 NONE/HDMI1/HDMI2/HDMI3/HDMI4 MHL PORT NONE NONE/HDMI1/HDMI2/HDMI3/HDMI4 Fast Logo Delay 0-30 Panel Init Time 0-5000 Tcon Init Time 0-5000...
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Troubleshooting Option Factory Memu Name Data Range CX_CORE_CLK_ DETECTION IR_SNIFFING_ SUPPORTED REALTIME PERFORMANCE REALTIME PERFORMANCE CHECK HRTIMER PERIOD HRTIMER EXP VALUE HRTIMER EXP ERR COUNT USING_PSI_UPDATE Subtitle delay time OCL SMPS TYPE Control Factory Memu Name Data Range EDID EDID ON/OFF ON/OFF EDID WRITE ALL Success...
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Troubleshooting Control Factory Memu Name Data Range Checksum Fast Boot in Production ON/OFF USB Serial ECO IC TYPE COLOR IC TYPE RISF315_4 Info Link Server Type development Operating/development/developing TTX Group UserOSD WestEurope/EastEurope/Russian/Greek/Turkey/ Arabic/Farsian/Arab/Hbrw/UserOSD OPTION_SWU OTN Server Type operating operating/development OTN Test Server OFF/A~Z ZONE SWU Reset SWU Duration...
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Troubleshooting Control Factory Memu Name Data Range OOM Panic Burst Number Power off interval Reset APP Boot Support after Reset Long press Power off Reset Perf Mode Isolation Asia Option Mono Last Memory ON/OFF Sound High Devi ON/OFF Carrier_Mute ON/OFF Pilot Level High Thld 0x20h 0x00h~0xFFh...
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Troubleshooting Control Factory Memu Name Data Range Lipsync BT CheckSum 0x0000 TP Volume 0xC4h 0x00h~0xFFh TP Scale 0x35h 0x00h~0xFFh TP EQ CheckSum NONE LFD Option Source Ident ON/OFF Source Ident Support Enable Enable/Auto PC Ident Auto Enable/Auto DVI Ident Auto Enable/Auto HDMI Ident Auto...
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Troubleshooting Control Factory Memu Name Data Range AccentHealth Support S.Select Both Mode ON/OFF SMART Volume 0~100 MDC Broadcast Ack ON/OFF Brunswick Support ON/OFF Buffallo Wild Wing Support ON/OFF CRESTRON Support ON/OFF MSSP Support ON/OFF Auto Time-Out Safety Lock ON/OFF VGA Clamp Pulse Setting Power On Source Support Source Type...
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Troubleshooting Control Factory Memu Name Data Range V_DisplayPort_PATH Port0 Port0/Port1/Port2/Port3/Port01/Port12/Port23/ SE15HS/PortExtSwi/NONE V_PIM_PATH NONE Port0/Port1/Port2/Port3/Port01/Port12/Port23/ SE15HS/PortExtSwi/NONE V_HDBT_PATH NONE Port0/Port1/Port2/Port3/Port01/Port12/Port23/ SE15HS/PortExtSwi/NONE V_PC_PATH NONE Port0/Port1/Port2/Port3/Port01/Port12/Port23/ SE15HS/PortExtSwi/NONE KPI Support ON/OFF DVI-I Port Select AUTO AUTO/DVI/D-SUB FANET ON/OFF ON/OFF NTP Support OFF/ON PrdInfo Apply to EDID Default Loopout Src HDMI2 TOUCH Support...
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Troubleshooting Control Factory Memu Name Data Range OutBound Traffic Outdoor Sensor Config Option Num of DP Num of PIM Num of MagicInfo Num of FAN Num of HDBT Debug Factory Memu Name Data Range Spread Spectrum MAIN DDR SSC ON OFF MAIN DDR SSC Value MAIN Vx1 SSC ON/OFF MAIN Vx1 SSC Value...
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Troubleshooting Debug Factory Memu Name Data Range Netflix OSD Threshold TCON TCON_TEMP READ TEMP LAST DCC VERSION TCON Demura Bypass TCON FDisplay Panel Code 1 Panel Code 2 Panel Revision Panel Manu Week Panel S/N 1 Panel S/N 2 Panel S/N 3 Panel S/N 4 MPEG Margin H.264 Margin...
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Troubleshooting Debug Factory Memu Name Data Range Reproduce Module ON/OFF 21_9 L-DETECT STABLE TIME L-DETECT UNSTABLE TIME L-DETECT USB SUPPORT DB Download MRT Option Dump Sub Option Dump Engineer Option Dump Picture Data Dump VCONF Dump Read Eco Sensor Data No Signal Power OFF Default HDMI1 Booting Run EW...
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Troubleshooting Factory Memu Name Data Range AUDIO L/R DDC(EEPROM) UART HPD/PS_ON_OFF PIM Detect PWR STATUS DVI/SBB Interface Test RS232 Out Test Ext-Sensor-Test HDMI In/Out Test FLASH EEPROM Tuner X-TAL Tuner1 HDMI Switch IC USB HUB IC Wi-Fi LVDS T-CON/FRC T-CON2/FRC2 TCON Post PMIC PCB Test...
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Troubleshooting Factory Memu Name Data Range Woofer Sound Inspection Tweeter Sound Inspection TP Sound Inspection DP Test Aging line test HDMI Calibration LFD RTC Gravity Sensor Test Ready Outdoor Function Test Info SVC Info ER Count WD Count 0-255 AR Count 0-65535 RS Count 0-65535...
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Troubleshooting Factory Memu Name Data Range Serdes Reset Count 0-255 Serdes WatchDog On/Off ON/OFF AC Over-Voltage Detect Vcc Fail Count HDMI No Signal Power Ident Lock Status Clk Detection Count TMDS Clk Check EDID Verification HDCP Start Count HDMI Blinking Log to USB Clk Loss Count Sync Unstable Count...
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Troubleshooting Factory Memu Name Data Range Outdoor Fan Check ON/OFF Outdoor Ext FAN 1 OK/NG Outdoor Ext FAN 2 OK/NG Outdoor Ext FAN 3 OK/NG Outdoor Int FAN 1 OK/NG Reset Apps Reset SVC Reset SPI Flash Reset Data Sync Reset Factory Data Reset OPTION_HDMI HOT PLUG DURATION...
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Troubleshooting Factory Memu Name Data Range FRC Pre Pattern FRC Post Pattern SOC TCON Pattern SOC TCON Pattern Level FRC OSD Pre Pattern FRC OSD Post Pattern FRC2 Pre Pattern FRC2 Post Pattern SOC TCON2 Pattern SOC TCON2 Pattern Level SOC TCON3 Pattern SOC TCON3 Pattern Level ACM Pattern...
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Troubleshooting Factory Memu Name Data Range IR Blaster Upgrade Failure Pic Data USB Update Eco Data USB Update SC ADK Upgrade NOVATEK UPGRADE Sub CheckSum SubMicom CheckSum NOVATEK CheckSum MYSTIQUE CheckSum Upgrade With Sub ON/OFF VALENS UPGRADE Ready Other Setting Delete S/N Failure Failure/Wait/Success...
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Troubleshooting Factory Memu Name Data Range Writing S/N OPTION_LFD_EQ DP RX EQ DP TX EQ HDMI RX EQ HDMI TX EQ FrontEnd Input Signal Info Receiver IC MAIN MAIN/SE15HS/MYSTIQUE/Reserved Sync Lock Unstable hResolution vResolution hStart vStart hTotal vTotal hFreq vFreq ProgressScan Interlace H Sync Polarity...
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Troubleshooting ADC/WB Factory Memu Name Data Range 1st_COMP_Y_Low 1st_COMP_Cb_Low 1st_COMP_Cr_Low 1st_COMP_Y_High 1st_COMP_Cb_High 1st_COMP_Cr_High 1st_COMP_Delta 1st_PC_Low 1st_PC_High 1st_PC_Delta 2nd_ACH_Low 2nd_ACH_High 2nd_PC_Low 2nd_PC_High 2nd_Delta ADC Result 1st_Y_GH 1st_Y_GL 1st_Cb_BH 1st_Cb_BL 1st_Cr_RH 1st_Cr_RL 2nd_R_L 2nd_G_L 2nd_B_L 2nd_R_H 2nd_G_H 2nd_B_H White Balance R-Offset G-Offset B-Offset R-Gain G-Gain...
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Troubleshooting ADC/WB Factory Memu Name Data Range WB_W2_R_Offset WB_W2_B_Offset WB_W2_R_Gain WB_W2_B_Gain WB_N_R_Offset WB_N_B_Offset WB_N_R_Gain WB_N_B_Gain Line Backlight ANA_MIN BLK_Detect_Lv Saturation_Max_PC 1028 Saturation_Max 1098 Saturation_Min NUC Adjust MGA On/OFF ON/OFF R1_Gain G1_Gain B1_Gain R2_Gain G2_Gain B2_Gain R3_Gain G3_Gain B3_Gain R4_Gain G4_Gain B4_Gain R5_Gain G5_Gain...
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Troubleshooting ADC/WB Factory Memu Name Data Range B6_Gain R7_Gain G7_Gain B7_Gain R8_Gain G8_Gain B8_Gain R9_Gain G9_Gain B9_Gain R10_Gain G10_Gain B10_Gain Color Expert Color Expert On/OFF ON/OFF CE_R1_Gain CE_G1_Gain CE_B1_Gain CE_R2_Gain CE_G2_Gain CE_B2_Gain CE_R3_Gain CE_G3_Gain CE_B3_Gain CE_R4_Gain CE_G4_Gain CE_B4_Gain CE_R5_Gain CE_G5_Gain CE_B5_Gain CE_R6_Gain CE_G6_Gain...
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Troubleshooting ADC/WB Factory Memu Name Data Range CE_B7_Gain CE_R8_Gain CE_G8_Gain CE_B8_Gain CE_R9_Gain CE_G9_Gain CE_B9_Gain CE_R10_Gain CE_G10_Gain CE_B10_Gain SPI White Balance SPI White Balance On/OFF SPI R-Offset SPI G-Offset SPI B-Offset SPI R-Gain SPI G-Gain SPI B-Gain SPI N Rgain SPI N Ggain SPI N Bgain SPI N Roffset SPI N Goffset...
Troubleshooting 4-5-3. EDID settings 1. Select “Control” > “EDID” Option Control Debug Hidden ADC/WB Advanced EDID Sub Option PDP Option Hotel Option Shop Option Asia Option Sound LFD Option Config Option 2. Select “EDID ON/OFF” and push ►button of remocon. EDID On/Off then you can see the change of state “OFF”...
Troubleshooting 4-6-2. LAN cable Pin Assignments 1 2 3 4 5 6 7 8 Standard colors Signal White + Orange Orange White + Green Blue White + Blue Green White + Brown Brown Direct LAN Cable (PC to HUB) RJ45 RJ45 MDC Signal...
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Troubleshooting Cross LAN cable (PC to PC) RJ45 Signal Signal <----------> <----------> <----------> <----------> 4-57...
Troubleshooting 4-7. White Balance 4-7-1. Calibration • You must perform Calibration in the Lattice Pattern before adjusting the White Balance. Note Calibration Specification Adjust Pattern ( Lattice Pattern ) Adjust Timing Input mode Timing NTSC 710 x 484 CVBS 702 x 576 Component 1280 x 720...
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Troubleshooting Calibration Method 1. Change to a source you wish to calibrate. 2. Change AV, COMPONET, and HDMI sources to the video mode, and change Dsub source to the text mode. 3. Display them based on the source specific timing and patterns above. 4.
Troubleshooting 4-7-2. White Balance Adjustment 1. It is possible to adjust the White Balance value User wish to use for each input source being used. 2. It is possible to adjust in accordance with the order below. - Display WhitePattern. - It is possible to adjust it in the OSD menu below.
4-8. Software Upgrade 4-8-1. How to check the Software Version Use the OSD Main Menu 1. Click the “MENU” key in the remote controller 2. Select "Support → Contact Samsung" Menu. 3. You can check SW version. Main SW Sub Micom...
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Troubleshooting Use Service Mode 1. Access the Service Mode. 2. You can check the SW version as you see this picture. 4-62...
4-8-2. How to upgrade Software • How to update S/W via USB “http://www.samsung.com/sec/support/downloadcenter/ → TV → Professional LFD Displays” Download files from the web site files are saved to connect the USB drive to the monitor. Please note that there is no power or USB drive has been removed during the upgrade.
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Troubleshooting 2. Select Support → Software Update 3. If you select Software Update, the Following screen will be output. Select YES Button. 4. If you select YES Button, the Following screen will be output. Select YES Button again. 5. Main S/W Update start 4-64...
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Troubleshooting SUB MICOM Upgrade • After Main S/W update, Store the SW program named “KM2MICOM_TV_SS.bin” in a USB memory stick. • And go to factory mode and press SVC → Upgrade → SUBMICOM UPGRADE. • After Update, it will be reboot. 4-65...
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Troubleshooting NOVATEC Upgrade • After Main S/W update, Store the SW program named “NT68409.bin” in a USB memory stick. • And go to factory mode and press SVC → Upgrade → NOVATEC UPGRADE. • After Update, it will be reboot. •...
Troubleshooting 4-9. How to get the debug logs - Serial debug Setup The Serial Tool • Execute the Putty program - Up zip the "putty.zip" file. - Execute the "Putty.exe" file : Now you can use the serial tool with your PC. •...
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Troubleshooting Precondition For The Extraction. Change Values • After power on LFD - Factory > Control > Sub Option > RS-232 Jack > Debug - Factory > Control > Sub Option > Serial Log On/Off > ON - Factory > Control > Sub Option > Watchdog > OFF - Turn the power Off and On.
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Troubleshooting How To Save The Logs (Putty.exe) • Execute "Putty.exe" - Speed : 115200 - Serial Line : Com Port • If you input correctly then you can see message’s display. You able to save log file Select "Open" 4-69...
Troubleshooting 4-9-1. USB Log saving Function guide Summary This document describe method about encrypting printed log from set, saving that by usb memory, decoding encryption log file for help you to analyze defects generated Smart Signage. Stored Content 1. Debug log through serial out 2.
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Troubleshooting 1. The epcontrol folder is generated in root of USB memory, and created the file as follow. epcontrol_key : Key file for using decoding. epcontrol_data : Encrypted Log Data [Example of epcontrol folder contents by saving log] error_log : This is a folder that saves error_log and kernel_log by abnormal termination.
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Troubleshooting 1. Saving Log is stopped by removing USB memory. 1) In case of changing Factory option for printing Log, the tv set will be rebooted and set default value about Factory option when removing USB. → (Reference) When you remove the USB in time of executing Log storage function, the tv set is rebooted and set a Factory Option to original value after turning on in 30 seconds.
Wiring Diagram 5-4. Connector Functions [QM43R ~ QM75R / QB43R ~ QB75R] Connector Functions CN202 ↔ CNM801 Supply power from SMPS to Main Board. CN1301_U ↔ USIT_RIGHT USIT_RIGHT signal transfered from Main Board to Panel. CN1300 ↔ USIT_LEFT USIT_LEFT signal transfered from Main Board to Panel.
Wiring Diagram 5-5. Cables QM43R, QB43R Code Photo LEAD CONNECTOR-POWER BN39-02217D [Main Board to SMPS] LEAD CONNECTOR-SUB ASSY BN39-02231D [Main Board to Function] LEAD CONNECTOR-SUB ASSY BN39-02219G [Main Board to BT/WIFI Module] FFC CABLE BN96-39820G [Main Board to Panel]...
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Wiring Diagram QM49R, QM55R, QB49R, QB55R Code Photo LEAD CONNECTOR-POWER BN39-02217D [Main Board to SMPS] LEAD CONNECTOR-SUB ASSY BN39-02231D [Main Board to Function] LEAD CONNECTOR-SUB ASSY BN39-02219G [Main Board to BT/WIFI Module] FFC CABLE BN96-39821F [Main Board to Panel] FFC CABLE BN96-39820F [Main Board to Panel]...
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Wiring Diagram QM65R, QM75R, QB65R, QB75R Code Photo LEAD CONNECTOR-POWER BN39-02217E [ POWER CABLE ] LEAD CONNECTOR-SUB ASSY BN39-02219G [ BT/WIFI CABLE ] LEAD CONNECTOR-SUB ASSY BN39-02231C [ FUNCTION CABLE ] FFC CABLE BN96-39820H [ USIT CABLE_RIGHT ] FFC CABLE BN96-39903C [ USIT CABLE_LEFT ] 5-18...
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Wiring Diagram QM98N Code Photo LEAD CONNECTOR-POWER BN39-02295A [Main Board to SMPS] LEAD CONNECTOR-POWER BN39-02296B [Main Board to SMPS] LEAD CONNECTOR-POWER BN39-02324A [Main Board to Panel] LEAD CONNECTOR-BLU BN39-02284A [SMPS to Driver] LEAD CONNECTOR-BLU BN39-02285A [SMPS to Driver] LEAD CONNECTOR-SUB ASSY BN39-02219A [Main Board to BT/WIFI Module] 5-19...
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Wiring Diagram Code Photo LEAD CONNECTOR-SUB ASSY BN39-02283A [SMPS to SMPS] LEAD CONNECTOR-SUB ASSY BN39-02287A [Main Board to Function] LEAD CONNECTOR-SUB ASSY BN39-02323A [SMPS to SMPS] FFC CABLE BN96-41912A [Main Board to Panel] 5-20...