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Dell OptiPlex Small Form Factor 7020 Owner's Manual
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Dell OptiPlex Small Form Factor 7020 Owner's Manual

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Restricted - Confidential
OptiPlex Small Form Factor 7020
Owner's Manual
Regulatory Model: D17S
Regulatory Type: D17S007
February 2024
Rev. A00

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Summary of Contents for Dell OptiPlex Small Form Factor 7020

  • Page 1 Restricted - Confidential OptiPlex Small Form Factor 7020 Owner's Manual Regulatory Model: D17S Regulatory Type: D17S007 February 2024 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Restricted - Confidential Contents Chapter 1: Views of OptiPlex Small Form Factor 7020..............7 Front....................................... 7 Back......................................9 Chapter 2: Set up your computer....................11 Chapter 3: Specifications of OptiPlex Small Form Factor 7020............ 18 Dimensions and weight..............................18 Processor..................................... 18 Chipset....................................19...
  • Page 4 Restricted - Confidential Screw list.....................................34 Major components of OptiPlex Small Form Factor 7020..................35 Chapter 5: Removing and installing side cover................38 Removing the side cover..............................38 Installing the side cover..............................38 Chapter 6: Removing and installing coin-cell battery..............40 Removing the coin-cell battery............................40 Installing the coin-cell battery............................40...
  • Page 5 Deleting or changing an existing system setup password................130 Clearing CMOS settings..............................130 Clearing BIOS (System Setup) and System passwords..................130 Chapter 11: Troubleshooting....................... 131 Dell SupportAssist Pre-boot System Performance Check diagnostics...............131 Running the SupportAssist Pre-Boot System Performance Check............... 131 Power-Supply Unit Built-in Self-Test .........................131 System-diagnostic lights..............................132 Recovering the operating system..........................132...
  • Page 6 Restricted - Confidential Real Time Clock—RTC reset............................133 Backup media and recovery options........................... 133 Wi-Fi power cycle................................133 Chapter 12: Getting help and contacting Dell................134 Contents...

  • Page 7: Chapter 1: Views Of Optiplex Small Form Factor 7020

    Restricted - Confidential Views of OptiPlex Small Form Factor 7020 Front Figure 1. Front view 1. Power button with diagnostic LED Press to turn on the computer if it is turned off, in Sleep state, or in Hibernate state. When the computer is turned on, press the power button to put the computer into Sleep state; press and hold the power button for four seconds to force shut-down the computer.
  • Page 8 NOTE: This port does not support video/audio streaming. 7. USB 3.2 Gen 1 (5 Gbps) port Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps. Views of OptiPlex Small Form Factor 7020...

  • Page 9: Back

    Connect an external display or a projector. Maximum resolution supported up to 5120x3200 @60Hz. ● VGA port Connect an external display or a projector. Maximum resolution supported up to 1920x1200 @60Hz. 3. Security-cable slot (for Kensington locks) Views of OptiPlex Small Form Factor 7020...
  • Page 10 12. HDMI 1.4b port Connect to a TV, external display, or another HDMI-in enabled device. Provides video and audio output. NOTE: The maximum resolution that is supported is up to 1920 x 1200 @ 60Hz. Views of OptiPlex Small Form Factor 7020...

  • Page 11: Chapter 2: Set Up Your Computer

    Restricted - Confidential Set up your computer Steps 1. Connect the keyboard and mouse. Set up your computer...
  • Page 12 Restricted - Confidential 2. Connect to your network using a cable, or connect to a wireless network. Set up your computer...
  • Page 13 Restricted - Confidential 3. Connect the display. Set up your computer...
  • Page 14 Restricted - Confidential 4. Connect the power cable. Set up your computer...
  • Page 15 Restricted - Confidential 5. Press the power button. Set up your computer...
  • Page 16 Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support. For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 17 Dell Update, search in the Knowledge Base Resource at www.dell.com/ support. Dell Digital Delivery Download software applications, which are purchased but not preinstalled on your computer. For more information on using Dell Digital Delivery, search in the Knowledge Base Resource at www.dell.com/support. Set up your computer...

  • Page 18: Chapter 3: Specifications Of Optiplex Small Form Factor 7020

    The weight of your computer depends on the ● Maximum: 5.38 kg (11.86 lb) configuration ordered and manufacturing variability. Processor The following table lists the details of the processors that are supported by your OptiPlex Small Form Factor 7020. Specifications of OptiPlex Small Form Factor 7020...

  • Page 19: Chipset

    Graphics 770 Graphics 770 Graphics 730 Graphics 770 Graphics 730 Graphics 710 Chipset The following table lists the details of the chipset that is supported for your OptiPlex Small Form Factor 7020. Table 4. Chipset  Description Values Chipset Intel Q670 Processor ●...

  • Page 20: Operating System

    ● Windows 11 Home ● Windows 11 Pro ● Windows 11 Pro National Education ● Ubuntu Linux 22.04 LTS Memory The following table lists the memory specifications of your OptiPlex Small Form Factor 7020. Table 5. Memory specifications  Description Values Memory slots...

  • Page 21: Memory Matrix

    ● 32 GB: 2 x 16 GB, DDR5, 5600 MT/s, UDIMM, dual- channel ● 64 GB: 2 x 32 GB, DDR5, 5600 MT/s, UDIMM, dual- channel Memory matrix The following table lists the memory configurations supported on your OptiPlex Small Form Factor 7020. Table 6. Memory matrix  Configuration Slot UDIMM1...

  • Page 22: Internal Slots

    ● One SATA 2.0 slot for 2.5-inch HDD ● One SATA 3.0 slot for 2.5-inch/3.5-inch HDD and slim optical drive Ethernet The following table lists the wired Ethernet Local Area Network (LAN) specifications of your OptiPlex Small Form Factor 7020. Table 9. Ethernet specifications  Description Values...

  • Page 23: Wireless Module

    The version of the Bluetooth wireless card may vary depending on the operating system that is installed on your computer. Audio The following table lists the audio specifications of your OptiPlex Small Form Factor 7020. Table 11. Audio specifications  Description...

  • Page 24: Storage Matrix

    One 3.5-inch hard-disk drive One M.2 2230/2280 solid-state drive (via PCIe Expansion card) Redundant Array of Independent Disks (RAID) For optimal performance when configuring drives as a RAID volume, Dell Technologies recommends drive models that are identical. NOTE: RAID is not supported on Intel Optane configurations.

  • Page 25: Power Ratings

    -40°C to 70°C (-40°F to 158°F) -40°C to 70°C (-40°F to 158°F) Power supply connector The following table lists the Power supply connector specifications of your OptiPlex Small Form Factor 7020. Table 15. Power supply connector  Power supply unit Connectors 180 W internal power supply unit ●...

  • Page 26: Gpu-Integrated

    External display support (GPU—Integrated) Display support for the integrated graphics card Table 18. Display support specifications  Graphics card Supported external displays Intel UHD Graphics 710/730/770 ● With MST- 4 ● Without MST- 2 Specifications of OptiPlex Small Form Factor 7020...

  • Page 27: Gpu-Discrete

    DisplayPort Multi-Stream Transport (MST) allows you to daisy chain monitors that have DisplayPort 1.2 and above ports and MST support. For more information about using DisplayPort Multi-Stream Transport, see www.dell.com/support. Hardware security The following table lists the hardware security of your OptiPlex Small Form Factor 7020. Table 22. Hardware security   Hardware security...

  • Page 28: Environmental

    Intel Authenticate SafeBIOS: includes Dell Off-host BIOS Verification, BIOS Resilience, BIOS Recovery, and additional BIOS Controls OptiPlex SFF Cable Cover Environmental The following table lists the environmental specifications of your OptiPlex Small Form Factor 7020. Table 23. Environmental   Feature Values...

  • Page 29: Operating And Storage Environment

    Restricted - Confidential Operating and storage environment This table lists the operating and storage specifications of your OptiPlex Small Form Factor 7020. Airborne contaminant level: G1 as defined by ISA-S71.04-1985 Table 25. Computer environment  Description Operating Storage Temperature range 10°C to 35°C (50°F to 95°F) -40°C to 65°C (-40°F to 149°F)

  • Page 30: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 31: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 32: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the computer, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 33: Transporting Sensitive Components

    It is recommended to always use the traditional wired ESD grounding wrist strap and protective anti-static mat when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and use anti-static bags for transporting sensitive components.

  • Page 34: Screw List

    Restricted - Confidential ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Torx #5 (T5) screwdriver ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, and the quantity of screws, and then place them in a screw storage box.

  • Page 35: Major Components Of Optiplex Small Form Factor 7020

    Restricted - Confidential Table 26. Screw list (continued) Component Screw type Quantity Screw image Major components of OptiPlex Small Form Factor 7020 The following image shows the major components of OptiPlex Small Form Factor 7020. Working inside your computer...
  • Page 36 Restricted - Confidential 1. Side cover 2. Hard-drive assembly 3. Processor fan and heat-sink assembly 4. Memory module 5. Wireless card 6. M.2 solid-state drive Working inside your computer...
  • Page 37 13. Processor 14. Speaker NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 38: Chapter 5: Removing And Installing Side Cover

    Restricted - Confidential Removing and installing side cover Removing the side cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the side cover and provide a visual representation of the removal procedure. Figure 3.
  • Page 39 Restricted - Confidential Figure 4. Installing the side cover Steps 1. Align the tabs on the side cover with the slots on the chassis. 2. Slide the side cover towards the front of the computer. 3. Tighten the two captive screws that secure the side cover to the chassis. Next steps 1.

  • Page 40: Chapter 6: Removing And Installing Coin-Cell Battery

    Restricted - Confidential Removing and installing coin-cell battery Removing the coin-cell battery WARNING: This computer contains a coin-cell battery and requires trained technicians for handling guidance. CAUTION: Removing the coin-cell battery will clear the CMOS and will reset BIOS settings. Prerequisites 1.
  • Page 41 Restricted - Confidential Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the installation procedure.

  • Page 42: Chapter 7: Removing And Installing Customer Replaceable Units (Crus)

    Restricted - Confidential Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Front bezel Removing the front bezel Prerequisites...

  • Page 43: Installing The Front Bezel

    Restricted - Confidential Figure 7. Removing the front bezel Steps 1. Using a plastic scribe, gently pry and release the front-bezel tabs sequentially from the top. 2. Rotate the front bezel outward from the chassis and remove the front bezel. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 44: 3.5-Inch Hard Drive

    Restricted - Confidential Figure 8. Installing the front bezel Steps 1. Insert the tabs on the right side of the bezel into the corresponding slots on the chassis. 2. Push the left-side of the front bezel towards the side cover, snapping the tabs into position. Next steps 1.
  • Page 45 Restricted - Confidential Removing and installing Customer Replaceable Units (CRUs)

  • Page 46: Installing The 3.5-Inch Hard Drive

    Restricted - Confidential Figure 9. Removing the 3.5-inch hard drive Steps 1. Disconnect the data and power cables from the hard drive. 2. Remove the two screws (#6-32) that secure the hard-drive assembly to the chassis. 3. Slide the hard-drive assembly away from the chassis and remove the hard-drive assembly out of the disk-drive cage. 4.
  • Page 47 Restricted - Confidential Removing and installing Customer Replaceable Units (CRUs)

  • Page 48: Disk-Drive Cage

    Restricted - Confidential Figure 10. Installing the 3.5-inch hard drive Steps 1. Slide the hard drive into the hard-drive carrier. 2. Replace the two screws (#6-32) that secure the hard drive to the hard-drive carrier. 3. Align the tabs on the hard-drive carrier with the slots on the chassis and snap the hard-drive assembly onto the disk-drive cage.
  • Page 49 Restricted - Confidential About this task The following images indicate the location of the disk-drive cage and provide a visual representation of the removal procedure. Figure 11. Removing the disk-drive cage Removing and installing Customer Replaceable Units (CRUs)

  • Page 50: Installing The Disk-Drive Cage

    Restricted - Confidential Steps 1. If the optical drive is installed, remove the data and power cables from the routing points on the disk-drive cage. 2. Remove the screw (#6-32) that secure the disk-drive cage to the chassis. 3. Lift the disk-drive to a certain angle and slide it outwards to detach it from the mounting points on the chassis. 4.

  • Page 51: Optical Drive

    Restricted - Confidential Figure 12. Installing the disk-drive cage Steps 1. Place the disk-drive cage upside down on the chassis. 2. If the optical drive is installed, connect the data and power cable to the connectors on the optical drive. 3.
  • Page 52 Restricted - Confidential 3. Remove the front bezel. 4. Remove the 3.5-inch hard drive, if applicable. 5. Remove the disk-drive cage. About this task NOTE: The optical drive is located within the disk-drive cage. Follow the below-mentioned procedure on the disk-drive cage to remove or install the optical drive.

  • Page 53: Installing The Optical Drive

    Restricted - Confidential Installing the optical drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: The optical drive is located within the disk-drive cage. Follow the below-mentioned procedure on the disk-drive cage to remove or install the optical drive.

  • Page 54: Memory

    Restricted - Confidential 2. Install the screw (M2x2) that secures the optical drive to disk-drive cage. Next steps 1. Install the disk-drive cage. 2. Install the 3.5-inch hard drive, if applicable. 3. Install the front bezel. 4. Install the side cover.

  • Page 55: Installing The Memory Module

    Restricted - Confidential NOTE: If the memory module is difficult to remove, gently ease the memory module back and forth to remove it from the slot. NOTE: Note the slot and the orientation of the memory module in order to replace it in the correct slot. 3.

  • Page 56: Solid-State Drives

    Restricted - Confidential 5. Follow the procedure in After working inside your computer. Solid-state drives Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel.
  • Page 57 Restricted - Confidential NOTE: Steps 1 to 3 are applicable only if you are installing a new M.2 2230 solid-state drive for the first time in your computer. The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the installation procedure.

  • Page 58: Removing The M.2 2280 Solid-State Drive

    Restricted - Confidential 3. Peel off the protective Mylar on the thermal pad. 4. Remove the standoff nut (M2) from the M.2 slot (2280) and place it on the M.2 slot (2230), at half length, on the system board. NOTE: This step applies only if you are replacing a M.2 2280 solid-state drive with a M.2 2230 solid-state drive.

  • Page 59: Installing The M.2 2280 Solid-State Drive

    Restricted - Confidential Figure 19. Removing the M.2 2280 solid-state drive Steps 1. Remove the screw (M2x3.5) that secures the M.2 2280 solid-state drive to the system board. 2. Slide and lift the M.2 2280 solid-state drive off the solid-state drive slot (M.2 PCIe SSD-0) on the system board. Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 60 Restricted - Confidential Figure 20. Installing the M.2 2280 solid-state drive Steps 1. Peel off the protection film on the thermal pad. 2. Align and adhere the thermal pad on the M.2 2280 solid-state drive slot on the system board. NOTE: The thermal pad is re-usable.

  • Page 61: Dell Ultra Speed Drive Gen3 Card

    Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the Dell Ultra Speed Drive Gen3 card and provide a visual representation of the removal procedure. Removing and installing Customer Replaceable Units (CRUs)
  • Page 62 Restricted - Confidential Figure 21. Removing Dell Ultra Speed Drive Gen3 card Removing and installing Customer Replaceable Units (CRUs)
  • Page 63 Restricted - Confidential Figure 22. Removing M.2 2230 solid-state drive from Dell Ultra Speed Drive Gen3 card Removing and installing Customer Replaceable Units (CRUs)
  • Page 64 1. Pull the tab to open the PCIe door. 2. Press down on the release tab on the PCIe slot (SLOT 2) and lift the Dell Ultra Speed Drive Gen3 card off the system board. 3. Turn the Dell Ultra Speed Drive Gen3 card over.
  • Page 65 Restricted - Confidential Figure 24. Installing the M.2 2230 solid-state drive on Dell Ultra Speed Drive Gen3 card Removing and installing Customer Replaceable Units (CRUs)
  • Page 66 Restricted - Confidential Figure 25. Installing the M.2 2280 solid-state drive on Dell Ultra Speed Drive Gen3 card Removing and installing Customer Replaceable Units (CRUs)
  • Page 67 Steps 1. Slide the M.2 2230 or 2280 solid-state drive into the M.2 2230 or 2280 slot on the Dell Ultra Speed Drive Gen3 card. 2. Install the M.2 solid-state drive standoff nut on to the M.2 2230 or 2280 solid-state drive.

  • Page 68: Wireless Card

    Restricted - Confidential Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 3.5-inch hard drive, if applicable. 5. Remove the disk-drive cage.

  • Page 69: Installing The Wireless Card

    Restricted - Confidential Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the wireless card and provide a visual representation of the installation procedure. Figure 28.

  • Page 70: External Puck Antenna

    Restricted - Confidential Next steps 1. Install the disk-drive cage. 2. Install the 3.5-inch hard drive, if applicable. 3. Install the front bezel. 4. Install the side cover. 5. Follow the procedure in After working inside your computer. External puck antenna Computers that are shipped with Intel Wi-Fi 6E AX211 wireless card come with an external SMA antenna installed.

  • Page 71: Installing The Graphics Card

    Restricted - Confidential Figure 29. Removing the graphics card Steps 1. Pull to open the PCIe latch that secures the graphics card to the PCI card connector (SLOT 2). 2. Push and hold the tab that secures the graphics card to the PCIe card connector (SLOT 2). 3.
  • Page 72 Restricted - Confidential Figure 30. Installing the graphics card Steps NOTE: Ensure that PCIe door is in open position and and the release tab on the PCIe slot (SLOT 2) is downwards. Align the graphics card with the connector on the system board. 2.

  • Page 73: Internal Speaker

    Restricted - Confidential Internal speaker Removing the internal speaker Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the speaker and provide a visual representation of the removal procedure. Figure 31.

  • Page 74: Intrusion Switch

    Restricted - Confidential Figure 32. Installing the speaker Steps 1. Press the tab on the speaker and slide the speaker into the slot on the chassis until it snaps into place. 2. Connect the speaker cable to its connector (INT SPKR) on the system board. Next steps 1.

  • Page 75: Installing The Intrusion Switch

    Restricted - Confidential Figure 33. Removing the intrusion switch Steps 1. Disconnect the intrusion-switch cable from its connector (INTRUSION) on the system board. 2. Slide and lift the Intrusion switch away from the computer. Installing the Intrusion switch CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 76 Restricted - Confidential Figure 34. Installing the Intrusion switch Steps 1. Slide the intrusion switch into the slot on the chassis. 2. Connect the intrusion-switch cable to its connector (INTRUSION) on the system board. Next steps 1. Install the side cover.

  • Page 77: Chapter 8: Removing And Installing Field Replaceable Units (Frus)

    To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists. CAUTION: As a reminder, your warranty does not cover damages that may occur during FRU repairs that are not authorized by Dell Technologies.

  • Page 78: Installing The Power Button

    Restricted - Confidential Figure 35. Removing the power button Steps 1. Disconnect the power button cable from its connector (PWR SW) on the system board. 2. Press the release tabs on the power-button head and push the power-button head outside the chassis. 3.

  • Page 79: Wireless Antenna Module

    Restricted - Confidential Figure 36. Installing the power button Steps 1. Insert the power-button cable through the slot on the chassis from the front-side of the computer. 2. Align and place the power-button head into the slot on the chassis until it clicks into the place. 3.
  • Page 80 Restricted - Confidential About this task The following images indicate that the location of the internal antenna module and provide a visual representation of the removal procedure. Figure 37. Removing the internal antenna module Removing and installing Field Replaceable Units (FRUs)
  • Page 81 Restricted - Confidential Figure 38. Internal antenna module Steps 1. Gently pull the internal-antenna module cable out from the slot on the chassis. 2. Remove the internal antenna module cable from the routing guides on the chassis. 3. Remove the two screws (M3x3) that secure the internal antenna module to the chassis. 4.
  • Page 82 Restricted - Confidential Removing and installing Field Replaceable Units (FRUs)
  • Page 83 Restricted - Confidential Figure 39. Installing the internal antenna module Steps 1. Remove the protection mylars from the internal antennas, if available. 2. Insert the tabs on the internal antennas in the slots on the chassis. The antennas should be installed on the appropriate slots on the chassis. The following table provides guidance on the correct installation method.

  • Page 84: External Sma Antenna Module

    Restricted - Confidential Next steps 1. Install the wireless card. 2. Install the disk-drive cage. 3. Install the 3.5-inch hard drive, if applicable. 4. Install the front bezel. 5. Install the side cover. 6. Follow the procedure in After working inside your computer.
  • Page 85 Restricted - Confidential Figure 40. Removing the external SMA antenna module Steps 1. Remove the nut and washer from the antenna heads. 2. Gently pry and remove the antenna heads from the chassis. 3. Remove the antenna cables from routing guides on the system board. 4.
  • Page 86 Restricted - Confidential Figure 41. Installing the external SMA antenna module Steps NOTE: Steps 1, 2, and 3 are required when installing the SMA antenna kit for the first time. Using a screw driver, push and remove the antenna cover from the chassis. 2.

  • Page 87: Power-Supply Unit

    Restricted - Confidential 5. Install the 3.5-inch hard drive, if applicable. 6. Install the front bezel. 7. Install the side cover. 8. Follow the procedure in After working inside your computer. Power-supply unit Removing the power-supply unit CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1.
  • Page 88 Restricted - Confidential Figure 42. Removing the power-supply unit Steps 1. Disconnect the power-supply cables from their connectors (ATX CPU1, ATX CPU2 and ATX SYS) on the system board. 2. Remove the power-supply cables from the routing guides on the chassis. 3.

  • Page 89: Installing The Power-Supply Unit

    Restricted - Confidential Installing the power-supply unit CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the power-supply unit and provide a visual representation of the installation procedure.

  • Page 90: Processor Fan And Heat-Sink Assembly

    Restricted - Confidential Figure 43. Installing the power-supply unit Steps 1. Place the power-supply unit on the chassis and slide it towards the back of the chassis. 2. Replace the three screws (#6-32) that secure the power-supply unit to the chassis. 3.

  • Page 91: Installing The Processor Fan And Heat-Sink Assembly

    Restricted - Confidential About this task The following images indicate the location of the processor fan and heat-sink assembly and provide a visual representation of the removal procedure. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.

  • Page 92: Processor

    Restricted - Confidential Figure 45. Installing the processor fan and heat-sink assembly Steps 1. Place the processor fan and heat-sink assembly on the system board and align the captive screws to the screw holes on the system board. 2. In sequential order (1>2>3>4), tighten the four captive screws that secure the processor fan and heat stink assembly to the system board.

  • Page 93: Installing The Processor

    Restricted - Confidential About this task The following images indicate the location of the processor and provide a visual representation of the removal procedure. WARNING: The processor might still be hot after the computer is shut down. Allow the processor to cool down before removing it.

  • Page 94: Optional Input/Output Modules

    Restricted - Confidential Figure 47. Installing the processor Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.
  • Page 95 Restricted - Confidential 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 3.5-inch hard drive, if applicable. 5. Remove the disk-drive cage. 6. Remove the processor fan and heat-sink assembly. About this task The following images indicate the location of the serial module and provide a visual representation of the removal procedure. Figure 48.
  • Page 96 Restricted - Confidential Figure 49. Installing the serial module Steps 1. Using a screwdriver, remove the serial module cover from the chassis. NOTE: This step is applicable only when the serial module is installed for the first time. NOTE: To remove the optional-module cover, insert a flat-head screwdriver in the hole of the cover, push the cover to release it, and then lift the cover off the chassis .

  • Page 97: Vga Module

    Restricted - Confidential VGA module Removing the VGA module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel.
  • Page 98 Restricted - Confidential About this task The following image indicates the location of the VGA module and provides a visual representation of the installation procedure. Figure 51. Installing the VGA module Steps 1. Using a screwdriver, remove the VGA module cover from the chassis. NOTE: This step is applicable only when the VGA module is being installed for the first time.

  • Page 99: Dp Module

    Restricted - Confidential DP module Removing the DisplayPort module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel.
  • Page 100 Restricted - Confidential About this task The following image indicates the location of the DisplayPort module and provides a visual representation of the installation procedure. Figure 53. Installing the DisplayPort module Steps 1. Using a screwdriver, remove the DisplayPort module cover from the chassis. NOTE: This step is applicable only when the DisplayPort module is being installed for the first time.

  • Page 101: Hdmi Module

    Restricted - Confidential HDMI module Removing the HDMI module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel.
  • Page 102 Restricted - Confidential About this task The following image indicates the location of the HDMI module and provides a visual representation of the installation procedure. Figure 55. Installing the HDMI module Steps 1. Using a screwdriver, remove the HDMI module cover from the chassis. NOTE: This step is applicable only when the HDMI module is being installed for the first time.

  • Page 103: System Board

    Restricted - Confidential System board Removing the system board CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel.
  • Page 104 Restricted - Confidential 4. UDIMM slots From the left (a>b): DIMM1 DIMM2 5. M.2 2230/2280 solid-state drive slot (M.2 PCIe SSD-0) 6. Power-button connector (PWR SW) 7. System-power connector (ATX SYS) 8. M.2 WLAN slot (M.2 WLAN) 9. Hard-drive data connector (SATA-0) 10.
  • Page 105 Restricted - Confidential Figure 58. Removing the system board 3. Disconnect the power-supply cables from their connectors (ATX CPU1, ATX CPU2 and ATX SYS) on the system board. 4. Disconnect the power button cable from its connector (PWR SW) on the system board. 5.
  • Page 106 Restricted - Confidential Figure 59. Removing the system board 9. Remove the seven screws (#6-32) that secure the system board to the chassis. 10. Remove the screw mount that secures the system board to the chassis, if applicable. Removing and installing Field Replaceable Units (FRUs)

  • Page 107: Installing The System Board

    Restricted - Confidential Figure 60. Removing the system board 11. Free the system board from the back I/O panel by sliding it towards the right and lift the system board out of the chassis. Installing the system board CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 108 Restricted - Confidential Figure 61. System board overview 1. Intrusion-switch connector (INTRUSION) 2. ATX CPU power connector (ATX CPU1 and ATX CPU2) 3. Processor-fan connector (FAN CPU) 4. UDIMM slots From the left (a>b): DIMM1 DIMM2 5. M.2 2230/2280 solid-state drive slot (M.2 PCIe SSD-0) 6.
  • Page 109 Restricted - Confidential Figure 62. Installing the system board Steps 1. Align and lower the system board into the chassis until the standoff points at the back of the system board align with those on the chassis. Removing and installing Field Replaceable Units (FRUs)
  • Page 110 Restricted - Confidential Figure 63. Installing the system board 2. Replace the screw mount that secures the system board to the chassis, if applicable. 3. Replace the seven screws (#6-32) that secure the system board to the chassis. Removing and installing Field Replaceable Units (FRUs)
  • Page 111 Restricted - Confidential Figure 64. Installing the system board 4. Route and connect the SATA power cable to its connector (SATA PWR) on the system board. 5. Route and connect the optical-drive/hard-drive data cable to its connector (SATA-3) on the system board. 6.
  • Page 112 Restricted - Confidential 2. Install the processor. 3. Install the processor fan and heat-sink assembly. 4. Install the external SMA antenna module, if applicable. 5. Install the intrusion switch. 6. Install the wireless card or the external SMA antenna, whichever is applicable. 7.

  • Page 113: Chapter 9: Software

    ● Windows 11 Pro ● Windows 11 Pro National Education ● Ubuntu Linux 22.04 LTS Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Software...

  • Page 114: Chapter 10: Bios Setup

    Restricted - Confidential BIOS Setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items that are listed in this section may or may not be displayed.

  • Page 115: System Setup Options

    Restricted - Confidential NOTE: It is recommended to shut down the computer, if it is on. The F12 One Time Boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ●...
  • Page 116 The computer stops booting to the operating system when a component is not authenticated during the boot process. Secure Boot can be enabled in BIOS setup or using management interfaces like Dell Command|Configure, but can only be disabled from BIOS setup.
  • Page 117 By default, the Enable Microsoft UEFI CA option is enabled. For additional security, Dell Technologies recommends keeping the Microsoft UEFI CA option enabled to ensure the broadest compatibility with devices and operating systems.
  • Page 118 Restricted - Confidential Table 32. System setup options—Integrated Devices menu (continued) Integrated Devices Enable Rear USB Ports Enables the rear USB ports. By default, the Enable Rear USB Ports option is enabled. Enable USB Boot Support Enables booting from USB mass storage devices that are connected to external USB ports.
  • Page 119 Restricted - Confidential Table 34. System setup options—Display menu (continued) Display By default, the Full Screen Logo option is disabled. Table 35. System setup options—Connection menu  Connection Network Controller Configuration Integrated NIC Enables or disables the onboard LAN controller. By default, the Enabled with PXE option is selected. Wireless Device Enable WLAN Enables or disables the internal WLAN device.
  • Page 120 Disabling the Key Storage Enable option restricts the ability of TPM to store owner's data. By default, the Key Storage Enable option is enabled. For additional security, Dell Technologies recommends keeping the Key Storage Enable option enabled. BIOS Setup...
  • Page 121 Absolute Absolute Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute for configuration and activation. By default, the Absolute option is enabled.
  • Page 122 BIOS passwords. You can modify the minimum and maximum length of the passwords and require passwords to contain certain character classes (upper case, lower case, digit, special character). Dell Technologies recommends setting the minimum password length to at least eight characters. Password Bypass The Password Bypass option allows the computer to reboot from the operating system without entering the computer or hard drive password.
  • Page 123 When an internal hard drive password is set, it must first be cleared before Master Password Lockout can be changed. By default, the Enable Master Password Lockout option is disabled. Dell does not recommend enabling the Master Password Lockout unless you have implemented your own password recovery computer. Allow Non-Admin PSID Revert...
  • Page 124 Allows you to control the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery Tool. By default, the Dell Auto OS Recovery Threshold value is set to 2. Table 40. System setup options—System Management menu ...
  • Page 125 Restricted - Confidential Table 40. System setup options—System Management menu (continued) System Management DIagnostics OS Agent Requests Enables the user to configure the Ownership date. By default, the OS Agent Requests option is enabled. Power-on Self-Test Attomatic Recovery Power-on Self-Test Automatic Recovery Enables or disables the computer to respond before completing the BIOS Power- on Self-Test (POST).
  • Page 126 This option is not available when the virtualization setting for IOMMU is disabled (VT-d/AMD Vi). By default, the Enable Pre-Boot DMA Support option is enabled. For additional security, Dell Technologies recommends keeping the Enable Pre- Boot DMA Support option enabled. NOTE: This option is provided only for compatibility purposes, since some older hardware is not DMA capable.

  • Page 127: Updating The Bios

    7. After the download is complete, browse the folder where you saved the BIOS update file. 8. Double-click the BIOS update file icon and follow the on-screen instructions. For more information, search in the Knowledge Base Resource at www.dell.com/support. BIOS Setup...

  • Page 128: Updating The Bios In Linux And Ubuntu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 129: System And Setup Password

    Restricted - Confidential Perform the following steps to perform the BIOS update flash process from the F12 menu: CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn off your computer. Steps 1.

  • Page 130: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.

  • Page 131: Chapter 11: Troubleshooting

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and launched by the BIOS internally. The embedded system diagnostics provides options for particular devices or device groups allowing you to: ●...

  • Page 132: System-Diagnostic Lights

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
  • Page 133 Real Time Clock—RTC reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power-off state only if it is connected to AC power.
  • Page 134 Restricted - Confidential Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 48. Self-help resources  Self-help resources Resource location Information about Dell products and services www.dell.com...

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