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Related Manuals for Canon imageCLASS D1300 Series
Summary of Contents for Canon imageCLASS D1300 Series
- Page 1 For Authorized Service Facilities...
- Page 2 PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS. REVISION HISTORY Revision Date Section(s) Details — April 2012 Release of the imageCLASS D1300 Series Service Guide imageCLASS D1300 Series Service Guide for ASF April 2012 Page ii...
- Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
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Page 4: Table Of Contents
Warranty Procedures ------------------------------------------------------------------------------------ 24 A. Warranty Service Claim Guidelines ------------------------------------------------------------------------- 25 B. Warranty Compensation Procedures ---------------------------------------------------------------------- 26 1. Submit a Warranty Claim --------------------------------------------------------------------------------- 27 2. Parts Return --------------------------------------------------------------------------------------------------- 27 imageCLASS D1300 Series Service Guide for ASF April 2012 Page iv... - Page 5 E. Order/Invoice Inquiry -------------------------------------------------------------------------------------------- 31 Appendix----------------------------------------------------------------------------------------------------- 32 A. Specifications ------------------------------------------------------------------------------------------------------ 32 B. Warranty ------------------------------------------------------------------------------------------------------------- 38 1. Canon imageCLASS Series Exchange/Carry-In Product Limited Warranty -------------- 38 2. Canon Toner Cartridge Limited Warranty ----------------------------------------------------------- 39 C. List of Tables------------------------------------------------------------------------------------------------------- 40 D. List of Figures ----------------------------------------------------------------------------------------------------- 40...
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Page 6: Product Overview
Product Overview The Canon imageCLASS D1370, imageCLASS D1350, and imageCLASS D1320 devices (hereinafter referred to as the imageCLASS D1300 Series) bring the following capabilities to users in a small office or home office environment: • Compact B&W (Black-and-White), laser multifunctional device with copy, print, scan, and fax capabilities •... -
Page 7: Product Configuration And Box Contents
2 Item numbers and part numbers are subject to change without notice. 3 Available for purchase through Canon U.S.A., Inc.’s consumer Web site: http://www.estore.usa.canon.com. 4 Available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “eCarePAK Extended Service Plan,”... -
Page 8: Box Contents
B. Box Contents Note: The box contents shown below are for reference purposes only, and are subject to change without notice. Table 2 – imageCLASS D1300 Series Box Contents • imageCLASS D1370, • Canon Starter Cartridge 120 • User Manuals (Book) imageCLASS D1350, or •... -
Page 9: Certification
The imageCLASS D1120/D1150/D1170/D1180 CBT course is a self-paced course. It takes approximately 2.0 hours to complete this course successfully. F. Course Equipment • Windows workstation with audio • Flash-enabled Web browser (preferably Microsoft Internet Explorer) imageCLASS D1300 Series Service Guide for ASF April 2012 Page 4... -
Page 10: Servicing Notes
Servicing Notes A. Power and Plug Requirements The imageCLASS D1300 Series require a NEMA 5-15 receptacle for proper operation. Before installation, confirm that a proper NEMA receptacle is available for this device. It is not necessary to have a dedicated line. -
Page 11: Installation Space Requirements
Keep the back and sides of the machine at least 4” (100 mm) away from a wall for the proper servicing of the equipment. Table 4 – Installation Space Requirements Width and Depth Requirements Height Requirements imageCLASS D1300 Series Service Guide for ASF April 2012 Page 6... -
Page 12: Estimated Installation Time
The estimated installation times are based on one (1) experienced technician or end-user. Table 5 – Estimated Installation Times Description Estimated Time imageCLASS 1370, imageCLASS D1350, or imageCLASS D1320 8 minutes Cassette Feeding Unit-U1 2 minutes imageCLASS D1300 Series Service Guide for ASF April 2012 Page 7... -
Page 13: Service Support Tools
Lint-Free Cloth CK-0336 500 SH/PKG Oiler CK-0349 30 cc Plastic Bottle CK-0351 30 cc Digital Multimeter FY9-2002 — 2 Item numbers and part numbers are subject to change without notice. imageCLASS D1300 Series Service Guide for ASF April 2012 Page 8... -
Page 14: Cleaning
A diagram of the inside of the machine with the location of the parts in the table below is provided in the imageCLASS D1300 Series Service Manual. Table 8 – Parts That Require Cleaning... -
Page 15: Consumables
Therefore, consumable parts do not have a warranty, and Canon U.S.A., Inc. (hereinafter referred to as Canon USA) cannot guarantee a minimum life. -
Page 16: Periodic Replacement Parts
Canon public site (http://www.usa.canon.com/cusa/support/consumer/). When servicing the machine, make sure to go to the Canon USA public Web site, and download the most recent firmware. Notes: • A computer and the most recent UST (User Support Tool) file are required to install upgraded firmware. -
Page 17: Computer Requirements For Downloading Firmware
• Necessary Cables: High-Speed USB 2.0-compliant cable (as short as possible to avoid connection problems). Note: Do not use extension cables. 7 Specifications are subject to change without notice. imageCLASS D1300 Series Service Guide for ASF April 2012 Page 12... -
Page 18: End-User Customer Service Offerings
(1) year following the delivery of the machine to the original purchaser. Carry-In Service and Exchange Service are included. The Canon Toner Cartridge Limited Warranty is effective for a period of fifteen (15) days from the date of the original purchase. -
Page 19: Technical Support For The End-User
D1300 Series Service Guide C. Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-OK-CANON (652-2666), is available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard Time), except for holidays. -
Page 20: Exchange Service
• Product serial number • A ship to location for the replacement product Canon USA will ship a replacement product to the end-user by the next business day (two (2) business days Exchange Service for Alaska and Hawaii), provided the request is made prior to 4 P.M. EST, Monday through Friday, except for holidays. -
Page 21: Internet Support
D1300 Series Service Guide 3. Internet Support End-user support is also available via the Canon USA consumer Web site: http://consumer.usa.canon.com. The end-user can access print drivers, software downloads, FAQs (Frequently Asked Questions), register their product, review promotions, and research products. Information for technical support by telephone, e-mail, and ASF locations is also available on the consumer Web site. -
Page 22: Post-Warranty Support
Both of the Canon CarePAK Extended Service Plans enable the customer to extend the service coverage on their Canon product beyond the one (1) year limited warranty. They provide the customer toll-free telephone support, and if needed, Exchange Service for their Canon product for the duration of the extended coverage. - Page 23 Plan online by following the steps below: 1. Go to http://www.estore.usa.canon.com. 2. Point to the “Accessories” link. 3. Click “Extended Service Plan.” 4. Under <Select the right plan for your Canon Product>, select “Scanners, Copiers & Fax.” 5. Select “Laser Copiers.” 6. Select your imageCLASS model.
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Page 24: Time And Material Service
• The device’s model number, serial number, and purchase date 2. Registering an eCarePAK Extended Service Plan Canon USA registers each eCarePAK, and provides the customer with the terms and conditions that pertain to their purchased eCarePAK Extended Service Plan via U.S. Mail. -
Page 25: Authorized Service Facility Program
• The ASF must inform Canon USA of any changes in company status, including a change of address and changes in service management. • The ASF must have an established line of credit with Canon USA to facilitate the purchase of spare parts, training programs, and other service materials, as required, to properly support the customer base. -
Page 26: Internet Support
D1300 Series Service Guide B. Internet Support Authorized Service Facility Support Center Web site, available from Canon USA’s Systems and Technical Support Division, provides high-quality support via the Internet. Canon USA’s Authorized Service Facility Support Center Web site is designed to give ASFs access to the following technical support information: •... - Page 27 D1300 Series Service Guide Figure 3 – Authorized Service Facility Support Center imageCLASS D1300 Series Service Guide for ASF April 2012 Page 22...
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Page 28: Call Escalation Procedure
C. Call Escalation Procedure Canon USA provides a time-sensitive call escalation process for all imageCLASS D1300 Series ASFs. The CITS help desk is the single point of entry for this process. Once a call is placed to the CITS help desk and information is logged into the call management system, a case number is assigned to the call. -
Page 29: Warranty Procedures
Parts Return Threshold: Defective parts with a dealer cost of $95.00 or more must be returned to Canon along with a copy of the Eclaim warranty form. Warranty parts claimed and submitted with a value of $95.00 or more are put on hold with a status of “Pending Parts”... -
Page 30: Warranty Service Claim Guidelines
If the same problem occurs within the thirty (30) day time period, the ASF repairs the machine without charge to the customer. Additional parts may be claimed; however, no additional labor compensation is provided. imageCLASS D1300 Series Service Guide for ASF April 2012 Page 25... -
Page 31: Warranty Compensation Procedures
Password. If this is your first time accessing the WARRANTY section, enter your Canon USA account number for the “User ID,” and your zip code for the initial “Password.” You will be prompted to change your password at this time. -
Page 32: Submit A Warranty Claim
Parts must be returned at the ASF’s cost, and shipped to: Canon Virginia, Inc. SOHO ASF Warranty 933 Achievement Way Newport News, VA 23606 Note: Canon USA does not reimburse shipping costs. imageCLASS D1300 Series Service Guide for ASF April 2012 Page 27... -
Page 33: Parts Support
If you have direct access to CNA, log on to the CNA Web site via http://www.cna.cusa.canon.com. However, you can also access CNA through Canon USA’s ISG Central Web site, and access the CNA section via the [Canon Network Access (CNA)] tab. -
Page 34: Parts Order Desk
The CNA Web site is accessible 24 hours a day, and 7 days a week. 2. Parts Order Desk ASFs without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. The ASF is responsible for all shipping costs related to their order. -
Page 35: Parts Order Entry
Parts Information link. Downloadable files by model and product are also available under the Parts Information link. Note: ASFs without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. D. Parts Discontinuation Schedule Information Parts discontinuation schedule information is available on the CNA Web site under the Parts/Supply Discontinuation link. -
Page 36: Order/Invoice Inquiry
Note: New accounts are not available on the CNA Web site. ASFs without access to the CNA Web site should contact the Canon Parts Order Desk at 1-866-481-2569 for order and invoice inquiries. -
Page 37: Appendix
D1300 Series Service Guide Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 13 – imageCLASS D1300 Series Specifications Item Description Approximately 18.3” (23.7”) x 17.7” x 18.6” Dimensions (H x W x D) (465 mm (603 mm) x 450 mm x 472 mm) Approximately 32.4”... - Page 38 Up to 256 levels Warm-Up Time Approximately 11 seconds or less from Power ON First Print Time Approximately 6 seconds or less imageCLASS Canon UFR II LT (Host-based), PCL5e/XL 3.0, PS3 Emulation D1370 Printer Language imageCLASS Canon UFR II LT (Host-based)
- Page 39 Scan to USB (PDF, JPEG, TIFF), Pull Scan, Push Scan (Scan to PC) D1350/D1320 11 Based on LTR size paper at 300 x 300 dpi. Supports Mac OS only. imageCLASS D1300 Series Service Guide for ASF April 2012 Page 34...
- Page 40 3” x 5” to 8.5” x 14” (76.2 mm x 127 mm to 215.9 mm x 355.6 mm) 13 Based on 20 lb bond (80 g/m ) paper. 14 Available only for the multipurpose tray. imageCLASS D1300 Series Service Guide for ASF April 2012 Page 35...
- Page 41 D1320 device. Item Description External telephone and external telephone with a built-in answer Telephone Type function/data modem 15 Drivers are available for download at http://www.usa.canon.com. imageCLASS D1300 Series Service Guide for ASF April 2012 Page 36...
- Page 42 Red Hat Linux 7.2 or later (with Samba 2.2 or later), and Mac OS X Interface 100BASE-TX, 10BASE-T Color Mode Color, B&W Input Image Text, Text/Photo, Photo Paper Size Letter, Legal, Statement 16 POP3 is available to use only when authenticating before sending. imageCLASS D1300 Series Service Guide for ASF April 2012 Page 37...
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Page 43: Warranty
D1300 Series Service Guide B. Warranty 1. Canon imageCLASS Series Exchange/Carry-In Product Limited Warranty imageCLASS D1300 Series Service Guide for ASF April 2012 Page 38... -
Page 44: Canon Toner Cartridge Limited Warranty
D1300 Series Service Guide 2. Canon Toner Cartridge Limited Warranty imageCLASS D1300 Series Service Guide for ASF April 2012 Page 39... -
Page 45: List Of Tables
D1300 Series Service Guide C. List of Tables Table 1 – Configuration ....................... 2 Table 2 – imageCLASS D1300 Series Box Contents ..............3 Table 3 – Power and Plug Requirements ..................5 Table 4 – Installation Space Requirements ................. 6 Table 5 –...