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Canon imageRUNNER ADVANCE C5500 III Series Service Manual
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Canon imageRUNNER ADVANCE C5500 III Series Service Manual

Canon imageRUNNER ADVANCE C5500 III Series Service Manual

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Summary of Contents for Canon imageRUNNER ADVANCE C5500 III Series

  • Page 1 Canon Service Guide...
  • Page 2 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Published by Canon U.S.A., Inc. One Canon Park Melville, NY 11747-3336 1-800-OK-CANON E-Mail: serviceplanning@cusa.canon.com Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com Canon U.S.A. Partner Portal Website: https://partners.usa.canon.com Distributed in the United States by Canon U.S.A., Inc.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.
  • Page 4 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Contents Product Overview and Configuration ....................1 A. Overview ............................1 B. Unified Firmware Platform ....................... 3 C. Configuration ............................ 4 D. Monthly Copy Volume ........................11 1. The Optimum Performance Range ................... 11 2.
  • Page 5 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Security Features and Options ......................21 A. Authentication and Usage Management ..................21 1. Universal Login Manager ......................21 2. Department ID Management ....................21 3. UA (Universal Authentication) ....................21 4.
  • Page 6 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide D. Device Security and Management Software .................. 37 1. AA-PROX (Advanced Authentication – Proximity Card) ............37 2. uniFLOW Device Security & Management ................37 3. uniFLOW Serverless Secure Print .................... 38 4.
  • Page 7 S. MEAP Counter ..........................74 T. Toner Bottle Counter ........................75 Limited Warranty Support ........................ 76 A. imageRUNNER ADVANCE C5500 III Series Limited Warranty Conditions ........76 B. GPR-55 Drum Unit Limited Warranty ..................... 76 C. Warranty Programs ........................77 D.
  • Page 8 Edition imageRUNNER ADVANCE platform features enhancements focused on Workflow Efficiency, Device & Fleet Management Efficiency, Security, Cost Management, Sustainability, and Reliability. The Canon imageRUNNER ADVANCE C5500 III Series is the successor to the imageRUNNER ADVANCE C5500 II Series and imageRUNNER ADVANCE C5500 Series devices.
  • Page 9 Unified Firmware Platform version 3.8 includes improvements in workflow efficiency, Security, and Device & Fleet Management efficiency. • All imageRUNNER ADVANCE C5500 III Series machines are ENERGY STAR Certified. If any options are installed, the device may no longer be ENERGY STAR certified.
  • Page 10 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide B. Unified Firmware Platform The UFP (Unified Firmware Platform) provides a common firmware base across all Third Generation imageRUNNER ADVANCE devices. This makes it possible to unify development, and reflect the same functions and the latest specifications in all supported Third Generation imageRUNNER ADVANCE devices.
  • Page 11 Note: All Configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealers Price List on the Partner Portal (http://partners.usa.canon.com/) for the most up-to-date Item Numbers. Table 1 – imageRUNNER ADVANCE C5500 III Series Main Engine Item Item Number...
  • Page 12 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 2 – Hardware Accessories Item Item Number High Capacity Cassette Feeding Unit-A1 0610C002AA Cassette Feeding Unit-AM1 0609C002AA Cabinet Type-N 1770C001AB Paper Deck Unit-F1 0607C002AA Inner 2way Tray-J1 9611B001AA Inner Finisher-H1...
  • Page 13 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 3 – System Connectivity Accessories eLAN Item Item Item Number Number PCL International Font Set-A1 4821B003AA Barcode Printing Kit-D1 3999B004AA MEAP Web Connection Kit V 5.3 SP1 for Gen3 4848B065AJ Universal Send Trace &...
  • Page 14 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 3 – System Connectivity Accessories Continued eLAN Item Item Item Number Number iR-ADV Security Kit-AE1 for IEEE 2600.1 Common Criteria Connection Kit-A1 for Bluetooth LE 1303C001AA NFC KIT-C1 1435C001AA Item Numbers, eLAN Item Numbers and Part Numbers are subject to change without notice.
  • Page 15 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 5 – imageRUNNER ADVANCE Solutions eLAN Item Item Item Number Number imageRUNNER ADVANCE Desktop V4.3 1L 4140B764AA with 3 years Software Maintenance imageRUNNER ADVANCE Desktop V4.3 5L 4140B765AA with 3 years Software Maintenance imageRUNNER ADVANCE Desktop V4.3 20L...
  • Page 16 17 The eLAN (Electronic License Access Number) is delivered via the CNA section of the Partner Portal. The Application/Jar file can be attained through download only from http://www.canon.com/fau/downloads/. MiCard PLUS SC supports 35 different proximity cards types. Refer to the Partner Portal for a complete list of supported card frequencies Requires Worldox/Web Server with a version date of September 25th, 2014 or later with “Active Profile”...
  • Page 17 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 6 – Supplies and Consumables Supplies and Consumables Item Item Number Stamp Ink Cartridge-C1 1857B001AA Stamp Unit-B1 1858B001AA Staple-P1 1008B001AA Staple Cartridge-Y1 (for Booklet Finisher-Y1) 0148C001AA Item Numbers, eLAN Item Numbers and Part Numbers are subject to change without notice.
  • Page 18 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Monthly Copy Volume 1. The Optimum Performance Range The optimum performance range is the volume range that the equipment is intended to run on a regular basis to maintain a high-level of performance and print/copy quality.
  • Page 19 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Hardware Accessory Options Canon Branded paper feed, accessories and finishers for the imageRUNNER ADVANCE C5500 III Series. Refer to the Appendix to see the specifications for the hardware accessory options. Printer Cover-J1 •...
  • Page 20 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Copy Card Reader-F1 • Enables Department ID Management with the machine. End-users are required to authenticate themselves using a control card before starting an operation. • Supports up to 1,000 departments or users.
  • Page 21 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide 2/3 Hole Puncher Unit-A1 • Inner puncher provides 2-hole and 3-hole punch capabilities • Supports paper sizes up to 11" x 17" • Supports paper weights up to 110 lb cover (300 g/m •...
  • Page 22 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Figure 1 – imageRUNNER ADVANCE C5500 III Series Hardware Configuration Chart Canon imageRUNNER ADVANCE C5500 III Series Service Guide October 2020 Revision 6 Page 15...
  • Page 23 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide III. System Features and Options The functionality of the imageRUNNER ADAVANCE C5500 III Series can be expanded by installing the following system related optional accessories and software. Copy and Print Options 1.
  • Page 24 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Universal Send and Fax Options 1. Universal Send Trace & Smooth PDF Kit-A1 • Enables the user to make Trace & Smooth PDF, and Adobe Reader Extensions PDF files. • Requires license activation via the LMS.
  • Page 25 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide 7. Remote Fax Kit-A1 • The Remote Fax Kit-A1 enables an imageRUNNER ADVANCE device without a Fax board installed (the client device) to utilize the Super G3 Fax board installed in another imageRUNNER ADVANCE device (the fax server) to send and receive fax documents via the server.
  • Page 26 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide IV. Document Storage Capabilities The imageRUNNER ADVANCE C5500 III Series machines offer methods to store and access scanned documents and files via built-in storage and external storage. • Mail Box •...
  • Page 27 USB port to scan and store documents in the PDF, JPEG, TIFF, XPS or OOXML file format. Users can also print files stored in the memory media from an imageRUNNER ADVANCE C5500 III Series machine at any time with the desired print settings.
  • Page 28 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Security Features and Options imageRUNNER ADVANCE C5500 Series machines include comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. Options available for the imageRUNNER ADVANCE C5500 III with the imagePASS Server attached.
  • Page 29 Note: To purchase a license of uniFLOW Online, training is required. Training is required to obtain support for uniFLOW Online or the uniFLOW Online trial from Canon’s Technical Support Center. For more information on uniFLOW Online training, go to the Training section on the...
  • Page 30 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide 7. uniFLOW Online Express uniFLOW Online Express is a cloud-based authentication and cost tracking solution. It is used to help businesses manage their print environment without having to invest in a print server infrastructure, and enables them to keep control of the printing and scanning process.
  • Page 31 Optional Security Kits (HDD Data Erase Kit and Mirroring Kit) • Optional Removable Hard Disk Kit CAUTION Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See the DISCLAIMER, on page for further details.) 1. Initialize All Data/Settings Function The Initialize All Data/Settings function is a standard function on all Canon devices.
  • Page 32 Once the TPM setting is activated, if the end user fails to back up the TPM key, or if the end user loses the TPM key, it may result in permanent, unrecoverable data loss, for which Canon U.S.A., Inc. is not liable. (See the DISCLAIMER, on page for further details.)
  • Page 33 • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.
  • Page 34 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide 6. HDD Data Encryption Kit The HDD Data Encryption Kit is a standard feature for the imageRUNNER ADVANCE Series designed to protect all temporary data and stored documents on the internal disk drive through industry-standard encryption algorithms.
  • Page 35 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Document Security The imageRUNNER ADVANCE C5500 III Series machines offer several document security modes to protect printed and distributed documents. 1. Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic...
  • Page 36 4. iR-ADV Security Kit-AE1 for IEEE 2600 Common Criteria Certification The optional imageRUNNER ADVANCE Security Kit-P1 certifies that the imageRUNNER ADVANCE C5500 III Series complies with IEEE standard 2600 . IEEE 2600 is a standard to protect hardcopy devices in a...
  • Page 37 2. Filtering by Port Number Using the Address Filter system administrators can grant or deny access to the imageRUNNER ADVANCE C5500 III Series for specific groups or users via Port numbers (MAC Addresses). Port Number filtering permits or rejects incoming packets from IP addresses or ranges of IP addresses. In addition, IP address filters to outbound connections can be applied.
  • Page 38 Device Configuration Management function or the imageWARE Enterprise Management Console Device Configuration Management Plug-In, and can be copied to multiple devices. Refer to the imageRUNNER ADVANCE C5500 III Series Service Manual for more details 2. Restrict Service Representation Access Function...
  • Page 39 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide IMPORTANT In the event that the system administrator password becomes unavailable, the password can be cleared by the service technician using service mode if the Restrict Service Representation Access Function is set to ‘Off’.
  • Page 40 A client-based device dashboard application to operate document publishing, management, and printing from an end-user’s PC. In addition, this desktop application can be used with Canon’s imageWARE Document Server application in cases where customers want to share documents that are managed across workgroups or departments.
  • Page 41 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Scan Management Software Workflow Composer and Connectors Workflow Composer enables the user to simplify imageRUNNER ADVANCE workflow processes by customizing multiple-step workflow functions into one-button operations. The one-button operations are available from the Quick Menu of the UI (User Interface). MEAP connectors...
  • Page 42 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide 6. uniFLOW Online Express uniFLOW Online Express is a cloud-based authentication and cost tracking solution. It is used to help businesses manage their print environment without having to invest in a print server infrastructure, and enables them to keep control of the printing and scanning process.
  • Page 43 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Print/Output Management Software Direct Print & Scan for Mobile Direct Print & Scan for Mobile is a combination of a MEAP application that runs on an imageRUNNER ADVANCE device and a client mobile application that runs on certain BlackBerry smartphones, Android, and Apple iPhone and iPad devices.
  • Page 44 EFI PrintMe is a cloud-based mobile print solution for the imageRUNNER ADVANCE Series that enables end-users to print electronic files from their mobile devices, such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE device through the EFI PrintMe Cloud Service.
  • Page 45 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide 3. uniFLOW Serverless Secure Print uniFLOW Serverless Secure Print is a secure printing and follow-me printing option that utilizes the end-user’s client PC to store secure print jobs until the end-user can authenticate and release the secure print jobs at an imageRUNNER ADVANCE device.
  • Page 46 Web services and HTML protocols. 9. MDS Cloud The Canon MDS (Managed Document Services) Cloud is a PAAS (Platform as a Service) solution. It consists of an MDS Collection and Configuration Agent, which is installed at the customer’s site, to discover devices and gather information from a customer’s complete fleet of devices,...
  • Page 47 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Business Workflow Software 1. Forms and Print Services for Salesforce Forms and Print Services for Salesforce is a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE machine without the need for print drivers.
  • Page 48 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide VII. Dealer Sales/Service Authorization To become authorized to sell, service and maintain the imageRUNNER ADVANCE C5500 III Series a dealership must have at least one (1) technician who has successfully completed at least one (1) of the learning paths below: •...
  • Page 49 Online Training – students must complete online material before attending an Instructor-led session • Instructor-led Training (ILT) – available at each of our Canon Regional Training Facilities imageRUNNER ADVANCE C5500 III Training The learning path for the imageRUNNER ADVANCE C5500 III Series Devices...
  • Page 50 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide 2. Learning Path for Technicians with imageRUNNER ADVANCE C5000/C5200 Series Certification This training path is an online Hardware Update Course that will prepare technicians currently trained imageRUNNER ADVANCE C5000/C5200/C5500 Series to setup and service the imageRUNNER ADVANCE C5500 III Series devices.
  • Page 51 Online in the field. Notes: • Service technicians who completed the uniFLOW Online training are entitled to live, phone-based support through the Canon USA TSC. • uniFLOW Online training provides certification for uniFLOW Online and uniFLOW Online Express. 2. uniFLOW Online Express...
  • Page 52 Data Backup Service Training 18SOFDBS00O 48 Course Names and Course Codes are subject to change without notice. Training Facilities 1. Online Courses The online courses are located in the e-Learning center on the Canon USA e-Support Center Website. Certification maps e-Support Center Website provide easy access to the training.
  • Page 53 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Service Materials The materials required for the imageRUNNER ADVANCE C5500 III Series Training Program are listed in the table below. Table 14 – Service Materials Model Item Location e-Learning Training Program...
  • Page 54 Canon imageRUNNER ADVANCE C5500 III Series Service Guide IX. Servicing Notes Power and Plug Requirements Canon USA Inc. strongly suggests dedicated and properly grounded outlets be provided for these imageRUNNER ADVANCE devices. The imageRUNNER ADVANCE C5500 III Main Unit requires a dedicated single phase 120V/20A NEMA 5-20R receptacle for proper operation •...
  • Page 55 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 16 – Power and Plug Requirements for Main Unit and Accessories Power Supply Description Power Supply Specifications imageRUNNER ADVANCE 120V / 20A outlet NEMA 5-20 C5560i III / C5550i III...
  • Page 56 Canon imageRUNNER ADVANCE C5500 III Series Service Guide Installation Dimensions & Weight The imageRUNNER ADVANCE C5500 III Series approximate weight and dimensions differ depending on its configuration with the optional accessories. The dimensions are for reference only and should not be confused with the required space for installation.
  • Page 57 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 18 – Weight Approximate Component Weight Main Unit 315.3 lb 143 kg Cassette Feeding Unit-AM1 49.6 lb 22.5 kg High Capacity Cassette Feeding Unit-A1 66.1 lb 30 kg Paper Deck Unit-F1 68.3 lb...
  • Page 58 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Installation Space Requirements The imageRUNNER ADVANCE C5500 III Series machine approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for servicing and operation of the main unit and configuration.
  • Page 59 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 20 – Installation Space Main Unit with Finishing and Paper Feed options Main Unit with the Booklet Finisher-Y1 + Paper Deck Unit-F1 is attached Canon imageRUNNER ADVANCE C5500 III Series Service Guide...
  • Page 60 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, calculated from the average amount of labor hours. The estimated unpack and installation times are based on a minimum of one (1) experienced technicians unless otherwise specified.
  • Page 61 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 21 – Estimated Installation Times Continued Estimated Installation Times Estimated Estimated Estimated Description Unpack Installation Total Time Time Time Copy Card Reader-F1 + 2 minutes 13 minutes 15 minutes Copy Card Reader Attachment-B3...
  • Page 62 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Recommended System Engineer Requirements An SE (System Engineer) is recommended to work with Canon’s software solutions and networked devices, and should have the following basic job functions: • Systems integration (pre-sales, professional services and post-sales) •...
  • Page 63 Canon Remote Services Canon Remote Services are a suite of tools and best practices that Canon USA provides to dealers to help maximize efficiency and reduce labor costs. Canon Remote Services provide the following benefits to customers and dealerships: •...
  • Page 64 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide IMPORTANT To register the machine in the UGW, the main engine serial number must be used. IMPORTANT imageWARE Remote only supports TLS V1.2 and earlier. a. Embedded Remote Diagnostic System eRDS is a function that is built into the device that allows the device to communicate meter and service information to the UGW.
  • Page 65 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide 4. Device Management Tool The Device Management Tool is a Web application that can be used to register, manage, and unregister individual or multiple devices in the UGW. The Device Management Tool can create customer profiles, contract information, and associate devices with a customer.
  • Page 66 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Method A – Ensures that the device always has the latest version of firmware installed. After a one-time setup by the service technician, the machine automatically downloads and installs new firmware as it becomes available.
  • Page 67 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Device Configuration Management 1. Device Configuration Manager DCM (Device Configuration Management) is a function to migrate the device settings information (Settings/Registration Basic Information and Service Mode Settings) as backup data, installation (replacement/mass installation) to the same model or installation to a different model.
  • Page 68 Data Backup Service The Data Backup Service provides automatic data backup periodically to a cloud-based server hosted at Canon Business Imaging Online. The end-user administrator can execute the Data Backup Service. The Data Backup Service backs up the imageRUNNER ADVANCE third Generation device user mode...
  • Page 69 ADVANCE device and factory settings restored. 2. Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware to imageRUNNER ADVANCE devices with the imagePASS Server attached. Refer to the Content Delivery System section on Page 58.
  • Page 70 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide LMS (License Management System) To activate optional software programs and features preinstalled on the imageRUNNER ADVANCE device, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software.
  • Page 71 CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.
  • Page 72 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors are considered when the approximate yield expectancy of a consumable is determined, including paper size and the amount of coverage per page.
  • Page 73 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide • These models contain logic (a default setting) to help the dealer control costs by only allowing a toner bottle to be replaced by the end-user customer when approximately 5% of its content remains. However, this can be disabled in Service Mode thereby allowing replacement of a bottle at any time by the end-user customer.
  • Page 74 Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 75 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 25 – Main Unit Consumable Parts Continued Description Part Number Quantity Estimated Life Remarks Pickup Roller (Multi-purpose Tray) FL0-4002-000 500,000 sheets Feed Roller (Multi-purpose Tray) FL0-4002-000 500,000 sheets Separation Roller (Multi-Purpose...
  • Page 76 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 27 – High Capacity Cassette Feeding Unit-A1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks High Capacity Cassette Replaced based on FL0-4002-000 500,000 sheets Pickup Roller the number of...
  • Page 77 Whenever possible, plan to replace these parts during a scheduled service visit. The imageRUNNER ADVANCE C5500 III Series does not have any periodic replacement parts. Canon imageRUNNER ADVANCE C5500 III Series Service Guide...
  • Page 78 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Periodic Maintenance Some parts of the machine must be checked and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage.
  • Page 79 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 31 –Periodic Maintenance Items Continued □ Part Name Estimated Interval Remarks △ Δ: Cleaning ◎: Inspect : Adjust △ Front and back sides of Copyboard Clean it when soiling is significant...
  • Page 80 Canon imageRUNNER ADVANCE C5500 III Series Service Guide Soft Counter The imageRUNNER ADVANCE C5500 III Series uses soft counters to track its functional copy use. The control panel can display up to eight (8) counters on the counter status check screen (when the counter check key button on the control panel is pressed).
  • Page 81 The application does not contain a user interface. Each MEAP application has its own counter. There are 20 counters available for MEAP applications on the imageRUNNER ADVANCE C5500 III Series machines. However, one of these 20 counters is used for Universal Send.
  • Page 82 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Toner Bottle Counter The imageRUNNER ADVANCE machine has Toner Bottle Counters that increment after the machine recognizes that a new toner bottle has been inserted. These counters provide support when billing customers who order and consume a lot of toner.
  • Page 83 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Limited Warranty Support imageRUNNER ADVANCE C5500 III Series Limited Warranty Conditions Ninety (90) days after delivery to the original purchaser or 60,000 prints/copies, or a combination of both, whichever comes first.
  • Page 84 All National Holidays Shipment options are subject to change Only authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon Parts Order Center (canonparts@cusa.canon.com) for more information. Canon imageRUNNER ADVANCE C5500 III Series Service Guide...
  • Page 85 Specialist for the imageRUNNER ADVANCE Series is required for an escalation to Field Support Staff. The DES must have worked on the problem directly before a TSC can escalate to Field Support Staff. See the Canon USA Support Escalation Flow Chart in Figure 3 –...
  • Page 86 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Figure 3 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE C5500 III Series End-User Contacts Servicing Dealer (Service technician is dispatched to site) Close Case Servicing Technician Contacts Canon USA TSC...
  • Page 87 Canon imageRUNNER ADVANCE C5500 III Series Service Guide Internet Support Canon USA’s Engineering Services and Solutions Division provides high- quality e-Support via the Internet, and is only available for Canon USA’s Authorized Servicing Dealers. To access e-Support, go to the Canon USA’s e-Support Center Website.
  • Page 88 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide XII. Appendix Registered Paper Types and Weight Table 36 – Registered Paper Types and Weight Paper Type Paper Weight Thin 2 14 to 15 lb bond (52 to 59 g/m Thin 1...
  • Page 89 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Specifications Note: All specifications are for reference purposes only and are subject to change without notice. Table 37 – imageRUNNER ADVANCE C5500 III Specifications Specification Item imageRUNNER ADVANCE C5560i III C5550i III...
  • Page 90 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 37 – imageRUNNER ADVANCE C5500 III Specifications Continued Specification Item imageRUNNER ADVANCE C5560i III C5550i III C5540i III C5535i III Regular paper size ±0.5% Same Ratio Direct Reduction 1:0.78 (LGL→LTR) 1:0.73 (11"...
  • Page 91 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 38 – imageRUNNER ADVANCE C5500 III Print/Copy Speeds Specification Item imageRUNNER ADVANCE C5560i III C5550i III C5540i III C5535i III 11” x 17” Copy / Print Speed LTRR The copy/print speeds above may not be achieved if the user copies/prints in the conditions below: •...
  • Page 92 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 40 – Cassette Feeding Unit-AM1 Item Specification 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom Paper Sizes size (3 7/8" x 5 1/2" to 12 5/8" x 18" (98 x 139.7 mm to 320 x 457.2...
  • Page 93 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 43 – Inner Finisher-H1 Item Specification Number of Trays 1 (2 Optional) Maximum: 12 5/8" x 18" (320 x 457.2 mm) Paper Sizes Minimum: 3 7/8" x 5 1/2" (98 x 139.7 mm)
  • Page 94 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 44 – Staple Finisher-Y1 Specifications Item Specifications Maximum: 12 5/8" x 18" (320 x 457.2 mm) Paper Sizes Minimum: 3 7/8" x 5 1/2" (98 x 139.7 mm) Paper Weight...
  • Page 95 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 44 – Staple Finisher-Y1 Specifications Continued Item Specifications Paper Sizes Two/Three Holes: Maximum: 11" x 17" Punch Minimum: EXEC (When the puncher unit is Paper Weight attached) 14 lb bond to 110 lb cover (52 to 300 g/m2)
  • Page 96 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 45 – Booklet Finisher-Y1 Specifications Item Specifications Maximum: 12 5/8" x 18" (320 x 457.2 mm) Paper Sizes Minimum: 3 7/8" x 5 1/2" (98 x 139.7 mm) Paper Weight...
  • Page 97 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 44 – Staple Finisher-Y1 Specifications Continued Item Specifications Paper Sizes Two/Three Holes: Maximum: 11" x 17" Punch Minimum: EXEC (When the puncher unit is Paper Weight attached) 14 lb bond to 110 lb cover (52 to 300 g/m2)
  • Page 98 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 47 – Copy Tray-J2 Specifications Item Specifications Max: 12" x 18" (304.8 x 457.2 mm) Paper Sizes Min: 5 1/2" x 7 1/8" (139.7 x 182 mm) Paper Weight 14 lb bond to 80 lb cover (52 to 220 g/m2)
  • Page 99 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 50 – System Environment Item Specifications Windows 7 SP1 Windows 8 WSD Scan Windows 8.1 Windows 10 Windows Windows Vista SP2 Internet Explorer 9 and later System requirements for Windows 7/8.1/10 Internet Explorer 11 and later Mac OS (Operating System): Mac OS X 10.7 Lion and later...
  • Page 100 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 50 – System Environment Continued Item Specifications SMB server Windows Server 2008 Windows Server 2008 R2 Windows servers allowed Windows Server 2012 for accessing WebDAV server Windows Server 2008: IIS7.0 Windows Server 2008 R2: IIS7.5...
  • Page 101 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 52 – Send Function (Internet/Intranet Fax) Item Specifications Internet FAX SMTP (send)/POP3 (receive) Communication Protocol Intranet FAX SMTP (send/receive) Communication Mode Simple mode, Full mode Maximum Original Size 11" x 17"...
  • Page 102 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 55 – Printer Settings Item Specifications Operating Modes Auto, PS, PCL, XPS, Imaging, and PDF PCL: 93 Roman, 10 Bitmap fonts, 2 OCR fonts, Andalé Mono WT J/K/S/T*1 (Japanese, Korean, Simplified and Traditional Chinese) , Barcode...
  • Page 103 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide Table 57 – ImagePASS-P2 Item Specifications Platform E300 FS200 Code Base Linux Intel Celeron G1820, 2.7GHz, 2cores 2 GB (2GB x 1) DDR3-1333MHz Standard Memory Optional Memory 500 GB SATA, 2.5 inch.
  • Page 104 Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the supplier or producer thereof.
  • Page 105 Canon Canon imageRUNNER ADVANCE C5500 III Series Service Guide List of Tables Table 1 – imageRUNNER ADVANCE C5500 III Series Main Engine ..........4 Table 2 – Hardware Accessories ..................... 5 Table 3 – System Connectivity Accessories ..................6 Table 4 – System Connectivity Accessories – imagePASS ............7 Table 5 –...
  • Page 106 Table 57 – ImagePASS-P2 ......................96 List of Figures Figure 1 – imageRUNNER ADVANCE C5500 III Series Hardware Configuration Chart ....15 Figure 2 – License Management System ..................63 Figure 3 – Canon USA Support Escalation Flow Chart ..............79...

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