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Acer Veriton M420 Service Manual
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Acer Veriton M420 Service Manual

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See also: User Manual
Veriton M420
Veriton M220
Extensa E420
Service Guide
Service guide files and updates are
available on the AIPG/CSD web; for
more information please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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  • Page 1 Veriton M420 Veriton M220 Extensa E420 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Veriton M420/Veriton M220/Extensa E420 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: SCREEN Denotes actual messages that appear on screen. MESSAGES NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 6: Table Of Contents

    Chapter 1 System Specifications 1 Features……………………………………………………………………………………………... 1 Main board Placement…………………………………………………….……..……………..7 Block Diagram…………………………………………………………..………………...………..8 Veriton M420 Front Panel………………………………………..…….………..…..……..9 Veriton M420 Rear Panel…………………..…………………………….……………………10 Veriton M220 Front Panel……………...……………………………………………………..11 Veriton M220 Rear Panel……………………….…………………………………..……….12 Extensa E420 Front Panel……………………………………………………………………..13 Extensa E420 Rear Panel……………………….…………………………………..……….14 Hardware Specifications and Configurations………………….…….……..15 Power Management Function (ACPI support function)…………………………..…...19...

  • Page 7: Chapter 1 System Specifications

    Chapter 1 System Specifications Features Operating System Microsoft Windows Vista (Home Basic, Home Premium, Business) Processor Socket Type: AMD Socket AM2+ (940 pin) Processor Type: Phenom(95W) / Athlon 64 X2 / Athlon 64/ Sempron CPUs Chipset AMD RS780/RS740 + AMD SB700 Form Factor: MicroATX Dimension/Layer: 244mm*244mm Memory...
  • Page 8 Slot Quantity: 1 Design Criteria: Should support 1.44MB/3 mode 3.5” Devices Slot Type: 40pin PATA IDE slot Slot Quantity: 1 Transfer rate support: PIO Mode: 0/1/2/3/4 ATA mode: 33/66/100/133 Storage Type support: DVD ROM/DVD SuperMultiPlus SATA Slot Type: SATA slot Slot Quantity: 6 Transfer rate support: 1.5Gb/s &...
  • Page 9 1 S/PDIF-out header (1*4) 1 AUX-In header (1*4) 1 front panel audio header (2*5) Add HD de-pop CKT (the attachment is the reference, please propose your solution) S/N ratio: 90 dB at rear output jack Controller: Marvell 8071/8075 Gigabit Ethernet controller (VTM220: 8071, VTM420: 8075) Port : 1 x RJ45 rear port for Gigabit Ethernet Design Criteria:...
  • Page 10 Connector Quantity: 2 1 rear 6pin IEEE1394 port 1 2x5pin onboard jumper BIOS BIOS Type: Phoenix Award or AMI Kernel with Acer skin Size: 4Mb or 8Mb Note: Boot ROM should be included (PXE function should be built in with...

  • Page 11: Power Supply

    2 PCI slots 1 FDD slot 1 PATA IDE connector 6 SATA2 connectors 4 2*5 pin Intel FPIO specification USB pin connectors (follow Intel FPIO standard Specification) 1 2*5 pin Intel FPIO spec. Microphone In/ Headphone Out pin connectors 1 serial port 2*5 pin connector (2nd serial port) (Veriton SKU only) 1 1*4 S/PDIF out header (for ALC888S sku) 1 2*4 pin internal speaker header (Veriton SKU) 1 3 pin CPU Fan connector...
  • Page 12 Location of 4 external mounting holes Power Supply Electrical Design Feature 300W/250W in stable mode (Acer Assign System Power Unit) Design for Intel Broadwater/ICH8 series chipset compatible system Voltage design should be covered +5V, +3.3V, +12V, +5VSB, -12V (attention to 12V output capability)

  • Page 13: Main Board Placement

    Main board Placement...

  • Page 14: Block Diagram

    Block Diagram...

  • Page 15: Veriton M420 Front Panel

    Veriton M420 Front Panel The computer’s front panel consists of the following: Label Description Optical drive Floppy disk drive Card reader cover(Optional) Microphone jack Speaker or headphone USB 2.0 connector Power button ACER logo...

  • Page 16: Veriton M420 Rear Panel

    Veriton M420 Rear Panel Label Description Label Description Power card socket Fan aperture Voltage selector switch PS/2 mouse connector PS/2 keyboard connector System Fan DVI connector Monitor connector COM connector SPDIF connector(Optional) USB 2.0 connector LAN connector Audio connector Lock Handle...

  • Page 17: Veriton M220 Front Panel

    Veriton M220 Front Panel Label Description Optical drive Floppy disk drive Card reader cover(Optional) Power button Microphone jack USB 2.0 connector Speaker or headphone ACER logo...

  • Page 18: Veriton M220 Rear Panel

    Veriton M220 Rear Panel Label Description Label Description Power card socket Fan aperture Voltage selector switch PS/2 mouse connector PS/2 keyboard connector System Fan DVI connector Monitor connector COM connector SPDIF connector(Optional) USB 2.0 connector LAN connector Audio connector Lock Handle...

  • Page 19: Extensa E420 Front Panel

    Extensa E420 Front Panel Label Description Optical drive Floppy disk drive Card reader cover(Optional) Microphone jack Speaker or headphone USB 2.0 connector Power button ACER logo...

  • Page 20: Extensa E420 Rear Panel

    Extensa E420 Rear Panel Label Description Label Description Power card socket Fan aperture Voltage selector switch PS/2 mouse connector PS/2 keyboard connector System Fan DVI connector Monitor connector COM connector SPDIF connector(Optional) USB 2.0 connector LAN connector Audio connector Lock Handle...

  • Page 21: Hardware Specifications And Configurations

    0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.) BIOS Item Specification BIOS code programmer Phoenix Award or AMI Kernel with Acer skin BIOS version V6.0 BIOS ROM type SPI Flash BIOS ROM size...

  • Page 22: Memory Combinations

    Main Board Major Chips Item Specification North Bridge AMD RS780/RS740 South Bridge AMD SB700 APG controller AMD RS780/RS740 Super I/O controller Super I/O ITE 8718 Audio controller HD audio codec ALC888S HD codec 7.1 LAN controller Marvell 8071/8075 Gigabit Ethernet controller HDD controller AMD SB700 Keyboard controller...

  • Page 23: Audio Interface

    Audio Interface Item Specification Audio controller RS780/RS740 Audio controller type ALC888S Audio channel codec 7.1 Audio function control Enable/disable by BIOS Setup Mono or stereo Stereo Compatibility Sound Blaster Pro/16 compatible Mixed digital and analog high performance chip Enhanced stereo full duplex operation High performance audio accelerator and AC’97 support Full native DOS...

  • Page 24: Floppy Disk Drive Interface

    Floppy disk drive Interface Item Specification Floppy disk drive controller Super I/O ITE 8718 Floppy disk drive controller resident bus ISA bus Support FDD format 360KB, 720KB, 1.2MB, 1.44MB, 2.88MB Parallel Port Item Specification Parallel port controller Super I/O ITE 8718 Parallel port controller resident bus ISA bus Number of parallel parts...

  • Page 25: Environmental Requirements

    Environmental Requirements Item Specification Temperature Operating +5°C ~ +35°C Non-operating -20 ~ +60°C (Storage package) Humidity Operating 15% to 80% RH Non-operating 10% to 90% RH Vibration Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes 5 ~500 Hz: 1.09g RMS random, 1 hour per axis in all 3 axes...

  • Page 26: Chapter 2 System Utilities

    Chapter 2 System Utilities The manufacturer or the dealer already configures most systems. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM.

  • Page 27: Entering Setup

    Entering Setup Power on the computer and the system will start POST (Power On Self Test) process. When the message of appears on the screen, “Press DEL to enter SETUP” press the key of [Delete] to enter the setup menu. NOTE: If the message disappears before you respond and you still wish to enter Setup, restart the system by turning it OFF and On.

  • Page 28: Standard Cmos Features

    The items in the main menu are explained below: Parameter Description Production Information This page shows the relevant information of the main board Standard CMOS Features This setup page includes all the items in standard compatible BIOS Advance BIOS Features This setup page includes all the items of Award special enhanced features Advance Chipset...

  • Page 29: Product Information

    Product Information The screen below appears if you select Product Information from the main menu: The Product Information menu contains general data about the system, such as the product name, serial number, BIOS version, etc. This information is necessary for troubleshooting (maybe required when asking for technical support).
  • Page 30 Standard CMOS Setup Select standard CMOS features from the main menu to configure some basic parameters in your system the following screen shows the standard CMOS features menu:...
  • Page 31 The following table describes the parameters found in this menu. Parameter Description Options Date To set the date following the Week: From [Sun.] to weekday-month-date-year format [Sat.]. determined by BIOS and is display only Day: from [1] to [31] (or the maximum allowed in the month.
  • Page 32 Parameter Description Options Extended The BIOS determines Memory Size how much extended memory is present during the POST. This is the amount of memory located above 1MB in the memory address map of Total Memory Total memory size for Size the system IDE Channel Hard disk drive...

  • Page 33: Advanced Setup

    Advanced Setup The following screen shows the Advanced Setup: The following table describes the parameters found in this menu. Parameter Description Options Hard Disk Boot This features displays the Hard Disk Boot [Press Enter] Priority Device priority from high to low and allows users to set the Hard Disk Boot Device Priority.
  • Page 34 Parameter Description Options Virus Warning This feature allows you to enable the VIRUS [Enabled], [Disabled] warning function for IDE Hard Disk boot sector protection. If this function is enabled and there is someone attempts to write data to this area, BIOS will show a warning message on screen and the alarm will beep.

  • Page 35: Advanced Chipset Setup

    Advanced Chipset Setup The following table describes the parameters found in this menu. Parameter Description Options Dual Monitor This category allows you to enable or [Enabled], [Disabled] Support disable dual monitor support function Frame Buffer Size This field displays how much frame buffer size of the system.
  • Page 36 Parameter Description Options Spread When the system clock generator pulses, [Enabled], [Disabled] Spectrum the extreme values of the pulse generate excess EMI. Enabling pulse spectrum spread modulation changes the extreme values from spikes to flat curves, thus reducing EMI. This benefit may in some case be outweighed by problems with timing-critical devices, such as a clock-sensitive SCSI device.

  • Page 37: Integrated Peripherals

    Integrated Peripherals The following table describes the parameters found in this menu. Parameter Description Options IDE Function Setup This page allows you to setup IDE [Press Enter] function Onboard Device This page allows you to setup [Press Enter] Setup onboard devices. Onboard I/O Chip This page allows you to setup [Press Enter]...
  • Page 38 Integrated Peripherals-IDE Function Setup...
  • Page 39 The following table describes the parameters found in this menu. Parameter Description Options The four IDE PIO fields let you set a PIO mode (0-4) Primary/Second for each of the four IDE devices that the onboard IDE interface supports. Modes 0 through 4 provide Master/Slave increased performance.
  • Page 40 Parameter Description Options IDE HDD Block Block mode is also called block transfer, multiple [Enabled], Mode commands, or multiple sectors read/write. If your IDE [Disabled] hard drive supports block mode(most new drives do), select Enabled for automatic detection of the optimal number of block read/write per sector the drive can support.
  • Page 41 The following table describes the parameters found in this menu. Parameter Description Options On Chip USB This field allows you to determine on [V1.1+V2.0], [V1.1] chip USB type or disable on chip USB. UDB Memory Type Use this item to change the type of [Shadow], [Base USB memory to shadow or Base Memory]...
  • Page 42 Integrated Peripherals -Onboard I/O Chip Setup...
  • Page 43 The following table describes the parameters found in this menu. Parameter Description Options Onboard FDC Select Enabled if your system has a floppy [Enabled]. [Disabled] Controller disk controller (FDC) installed on the system board and you wish to use it. If you install an add-in FDC or the system has no floppy drive, select Disabled in this field.

  • Page 44: P O W E R M A N A G E M E N

    Power Management The Power Management menu lets you configure your system to most effectively save energy while operating in a manner consistent with your own style of computer use. The following screen shows the Power Management parameters and their default settings:...
  • Page 45 The following table describes the parameters found in this menu. Parameter Description Options ACPI Function This item allows you to enable or disable [Enabled], [Disabled] the ACPI function ACPI Suspend This item specifies the power saving modes [S1 (POS)]: Set ACPI Type for ACPI function.
  • Page 46 Parameter Description Options Soft-off by When Enabled, turning the [Instant-off]: Press down button PWR/BTTN system off with the on/off then power off instantly button places the system in a [Delay 4 Sec.]: Press Power button 3 very low-power-usage state, sec. to power off. Enter with only enough circuitry suspend if button is receiving power to detect power...
  • Page 47 PCI/PnP Setup...
  • Page 48 The following table describes the parameters found in this menu. Parameter Description Options Init Display Initialize the AGP video display before initializing First any other display device on the system. Thus the AGP display becomes the primary display. Reset Normally, you leave this field Disabled. Select [Enabled], Configuration Enabled to reset Extended System Configuration...

  • Page 49: P C H E A L T H S T A T U

    PC Health Status...

  • Page 50: F R E Q U E N C Y / V O L T A G E C O N T R O

    The following table describes the parameters found in this menu: arameter Description Options V core Detect system’s voltage status automatically CPU Temperature Detect CPU Temperature automatically CPU/SYSTEM FAN Detect CPU/SYSTEM Fan Speed Status Speed (RPM) automatically CPU Smart FAN The item displays the system Smart Fan Control Function status.
  • Page 51 The following table describes the parameters found in this menu: Parameter Description Optio Auto Detect This option allows you to enable/disable the feature of Enabled DIMM/PCI CLK auto detecting the clock frequency of the installed PCI Disabled bus. Manufacturer This item specifies CPU Manufacturer Intel CPU frequency This item specifies CPU frequency...

  • Page 52: L O A D D E F A U L T S E T T I N G

    Load Default Settings This option opens a dialog box that lets you install defaults for all appropriate items in the Setup Utility. Parameter Description Options Load Default Select the field loads the factory defaults for BIOS and Settings Chipset Features, which the system automatically detects.

  • Page 53: S E T S U P E R V I S O R / U S E R P A S S W O R

    Set Supervisor/User Password When this function is selected, the following message appears at the center of the screen to assist you in creating a password.
  • Page 54 Parameter Description Options When this function is selected, the following message Supervisor/User appears at the center of the screen to assist you in Password creating a password. ENTER PASSWORD Type the password, up to eight characters, and press<Enter>. The password typed now will clear any previously entered password from CMOS Memory.

  • Page 55: S A V E & E X I T S E T U

    Save & Exit Setup Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and exit the Setup Utility. Parameter Description Options Save & Exit Setup Press <Enter> to save the changes that have made in the Setup Utility and exit the Setup Utility.

  • Page 56: E X I T W I T H O U T S A V I N

    Exit Without Saving Highlight this item and press <Enter> to discard any changes that you have made in the Setup Utility and exit the Setup Utility. Parameter Description Options Exit Without Saving Press<Enter> to discard any changes and exit the Setup Utility...

  • Page 57: Chapter 3 Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge. Wire cutter. Phillips screwdriver (may require different size). NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatches when putting back the components.

  • Page 58: G E N E R A L I N F O R M A T I O

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system...

  • Page 59: D I S A S S E M B L Y P R O C E D U R

    Disassembly Procedure This section tells you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if available. CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it.
  • Page 60 Veriton M420/220/Extensa E420 Standard Disassembly Process Bezel Label Process: 1. According to the requirement, paste ATI, OS, CPU, HDMI and marketing label by SKU. Veriton M420...
  • Page 61 Veriton M220 Extensa E420...

  • Page 62: Remove Side Cover

    ODD install place Notice: I. Dual ODD assembly rule. Master ODD Slave ODD Master ODD Slave ODD SUPERMULTI+ DVD-DUAL COMBO CD-RW CD-ROM Remove side cover Process: 1. Put the Computer on the worktable lightly. 2. Release left side cover with 2 screws then remove left side cover.
  • Page 63 Screw location Screw location Push the side cover Remove Front Bezel Process: 1. Remove the power switch cable from M/B F_PANEL port. 2. Remove front bezel from chassis.

  • Page 64: Remove Cards

    Remove Cards Process: 1. Release the slot cover tooless 2. Remove VGA ､TV､Modem Card，the following list is for your reference about the mutual location relation (Optional by SKU). Modem card TV card VGA card Notice: I. Remove card, don’t touch any electric parts on PCB. TV card VGA card Modem card...

  • Page 65: Remove Hdd Data Cables

    Remove HDD Data Cables Process: 1. Remove HDD/ODD data cable from M/B. 2. Remove master HDD data & power cable. SATA2 SATA1 Port Forward SATA1 Master HDD SATA2 Master ODD SATA3 Slave HDD SATA4 Slave ODD SATA4 SATA3 HDD data cable Connect FDD Connect Master HDD Connect Slave HDD...

  • Page 66: Remove Odd Data Cable

    Remove ODD DATA cable Process: 1. Remove master ODD data and power cable from ODD. 2. Remove slave ODD data and power cable from master and Slave ODD (Optional by SKU) ODD data cable ODD power cable...

  • Page 67: Cable Routing

    Cable routing Process: 1. Put master HDD Cable into HDD1 slot, And Put Slave HDD Cable into HDD2 slot Remove Cables Process: 1. Remove Audio cable from M/B “F-AUDIO”。 2. Remove card reader cable from M/B “USB2” 3. Remove USB1 cable from M/B “F_USB4” 4.
  • Page 68 cable clip USB 4 port USB 3 port Card reader Front audio cable “Recovery” cable location “Intrusion” cable location...
  • Page 69 Notice: Front panel USB cable must be always connect to M/B USB2 and USB3 port whether has card reader. The black cable of them is requested to close to the cooler when connecting “Recovery＂cable. III. The red cable of them is requested to close to PCI slot with MB when connecting “Intrusion”...

  • Page 70: Remove Hdd

    Remove HDD Process: 1. Remove Master HDD from the first HDD location. 3. Remove Slave HDD from the second HDD location. (Optional by SKU) Slave HDD Master HDD Remove card reader Process: 1. Remove card reader from chassis.

  • Page 71: Remove Fdd Cable

    Remove FDD Cable Process: 1. Remove FDD digital cable just as pictures (Optional by SKU). 2. Plug 4 pins power cord from FDD slot. Remove from FDD Remove from M/B “FDD1” slot Only card reader Card reader Only FDD Card reader and FDD Card...

  • Page 72: Remove Odd

    Remove ODD Process: 1. Push the lock handle release ODD. 2. Remove Master ODD from the location. 3. Remove slave ODD from the location. (Optional by SKU) Master ODD location Slave ODD location...

  • Page 73: Remove Cables

    Remove Cables Process: 1. Remove 12V power cable from M/B connector “PWR2”. 2. Remove System fan cable from M/B connector “SYS FAN ”. 3. Remove P1 power cable from M/B connector “PWR”. 4. Remove heat sink cable from M/B connector “CPU_ FAN＂. 12V power cable System fan cable CPU- FAN...

  • Page 74: Remove The Speaker

    TPM card Remove the speaker 25mm Audio 10mm speaker 25mm Audio 10mm Note: Must take of the direction when connect the cables.

  • Page 75: Remove System Fan

    Remove System FAN Process: 1. Release four screws according to the following picture. 2. Remove Sys FAN (Optional by SKU) Release four screws. The direction of System FAN...
  • Page 76 Remove mother board Process: 1. Release 8PCS screws form the corresponding hole. 2. Release screws according to the following picture in turn. 3. Remove the Mother board from chassis. Raised platform...

  • Page 77: Remove Cpu Cooler

    Remove CPU cooler Process: 1. Release the clip and remove Cooler from the Retention module. Remove memory Process: 1. Open the memory slot then remove memory. 2. Remove the first Memory from DIMM1 slot. 3. Remove the second Memory from DIMM2 slot (Optional by SKU). DIMM1 DIMM2 Memory install place...

  • Page 78: Remove Cpu

    Remove CPU Process: 1. Remove CPU according following the pictures. Corresponding Open the handle then removes CPU Remove I/O shielding Process: 1. Remove I/O Shielding.

  • Page 79: Chapter 4 Troubleshooting

    Chapter 4 Troubleshooting Please refer to generic troubleshooting guide for troubleshooting information relating to following topics: Power-On Self-Test (POST) POST Check Points POST Error Messages List Error Symptoms List...
  • Page 80 Chapter 5...
  • Page 82 ATX_POWER: ATX 24-pin Power Connector Signal Name Signal Name +3.3 +3.3V +3.3 -12V PS_ON PWR OK 5VSB +12V +12V +3.3V...

  • Page 88: Chapter 6 Fru (Field Replaceable Unit) List

    DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 89: Exploded Diagram

    Exploded Diagram DESCRIPTION DESCRIPTION 3.5’FILLER PANEL USB BOARD 5.25’ROTATE COVER USB BKT V451 BEZEL RIGHT-SIDE CD-ROM CHASSJS FDD-VJTH-PANEL POWER SUPPLY HDD-DISK MOTHER BOARD PCI-BKT HDD-LOCK-SLIDE LEFT-SIDE FDD-LOCK-SLIDE CDROM-LOCK-SLIDE...
  • Page 90 DESCRIPTION DESCRIPTION 3-25-COVER USB BOARD 5-25-COVER USB BKT VM200 BEZEL RIGHT-SIDE CD-ROM CHASSIS FDD-VJTH-PANEL POWER-SUPPLY HDD-DISK NOTHER BOARD PCI-BKT HDD-LOCK-SLIDE LEFT-SIDE FDD-LOCK-SLIDE CDROM- LOCK-SLIDE...
  • Page 91 DESCRIPTION DESCRIPTION EM200_MAIN_BEZEL 3.25-COVER PCI-BRACKET 5.25-COVER LEFT SIDE DOOR USB-SHIELDING MOTHERBOARD USB-PCB-ASM HDD-LOCK-SLIDE FDD-LOCK-SLIDE CD-ROM LOCK SLIDE 3.5’ DEVICE CHASSIS CD-ROM RIGHT SIDE DOOR POWER SUPPLY...

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Veriton m220Extensa e420

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