Table of Contents
Advertisement
Symptom
Some features
are not
available
Roku
Symptom
I can't turn my
TV on with the
Roku mobile
app
I can't find my
TV with the
Roku mobile
app
I cannot screen
mirror to my TV
Network
Symptom
I cannot
connect to the
Internet
Streaming
keeps pausing
to load more
data
Possible cause
The wrong TV mode may
be selected
Possible cause
Your TV is "asleep"
TV and mobile app not
on same wireless
network
TV not powered or
working normally
TV on older software
Mobile device not
supported
Possible cause
Network connection
may not be set up
Network name or
password may have
changed
Wireless LAN not
optimized
Insufficient broadband
speed
LC-43LB371U/LC-50LB371U 43"/50" 1080p, 60Hz, LED Sharp Roku TV
Try this...
• You may have Set up for store mode when you set up your
TV. Store use mode is for retail environments only. In Store use
mode, some of your TV's features are missing or limited. If you
selected Set up for store use and you want to change to Set
up for home use, you have to reset your TV to the factory
defaults. See
Factory reset everything
Go to Settings>System>Factory reset.
Try this...
• You will need to use the physical remote button to "wake up"
or turn on your TV.
• Make sure that your TV and the mobile app are on the same
network.
• Make sure that your TV is connected to a working power outlet
and that your TV is turned on. See
page 30.
• Always keep your TV updated. See
page 68.
Go to Settings>System>Software update.
• Screen mirroring is a beta feature currently, so a select set of
devices will work.
Try this...
• If you did not connect to the Internet when you first set up
your TV, see
But what if I didn't connect my TV?
• If your network name or password had changed, you need to
update your network connection. See
settings
on page 63.
• Rotate wireless router slightly
• Elevate the router
• Turn off other wireless connections
• Use 5.0Ghz, if possible. Roku TVs supports dual band.
• Turn off other wireless connections that may also be using
bandwidth.
on page 67.
Connecting power
on
Getting system updates
on
on page 41.
Changing network
75
Hide quick links:
Advertisement
Table of Contents
