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DIGITAL DISPLAY & MEDIA TRAINING MASTER
3. PICTURE COLOR
3-1. No Color
The video displays no color and only shows in black and white.
What cables is the customer
using to connect the BD?
YES
Is the TV set to the
correct input?
YES
Does color appear when
watching multiple discs?
YES
Does color appear when
watching a TV program?
YES
Does color appear
when the BD is
connected to another TV?
YES
Has the customer tried
another set of cables?
Determine what cables the customer is using to connect the BD
NO
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.
Make sure the TV is on the correct input according to the
NO
connections in use. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Make sure the discs the customer is using are compatible with the
NO
BD by checking "playable discs" in the owners manual.
Multiple discs displaying the problem indicates a problem
If the cable or satellite programming is connected through
another input and the customer does not get color, the customer has a
NO
problem with his television. If a TV program does have the color,
the problem may be the BD player, the cables being used,
Connect the BD to another TV and play a disc. Good color during
disc play back indicates a problem with the first TV. Please refer to the
NO
owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV, then see service chart for
Have the customer try another set of cables. A bad cable can
NO
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If the BD is the problem,
please see service chart for service information.
3-12
with the BD player.
or the TV itself.
service information.
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