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IBM infoprint 1764 User Manual
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IBM infoprint 1764 User Manual

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Color printer
User's Guide
February 2007
© 2006 Lexmark International, Inc.

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Summary of Contents for IBM infoprint 1764

  • Page 1 Color printer User’s Guide February 2007 © 2006 Lexmark International, Inc.

  • Page 2: Safety Information

    Edition: February 2007 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Page 3: Table Of Contents

    Contents Chapter 1: Installing and removing options ..............5 Installing a 2000-sheet drawer ......................... 6 Installing a 500-sheet drawer ........................... 7 Installing a duplex unit ............................. 8 Installing the printer ............................9 Installing an output expander ........................... 9 Installing a 5-bin mailbox ..........................11 Installing a StapleSmart finisher ........................
  • Page 4 Contents Print cartridges ............................... 59 Toner waste container ........................... 59 Fuser and ITU ..............................59 Chapter 5: Clearing paper jams ..................61 Identifying jams .............................. 61 Access doors and trays ..........................62 Understanding jam messages ........................63 Clearing the entire paper path ........................64 Clearing mailbox, finisher, or output expander jams (Area M) ...............

  • Page 5: Chapter 1: Installing And Removing Options

    Installing and removing options You can customize your printer memory capacity and connectivity by adding optional cards and input devices. You can also use these instructions to help you locate an option for removal. Install the printer and any options you have purchased in the following order: CAUTION: If you are installing options after setting up the printer, turn the printer off and unplug the power cord...

  • Page 6: Installing A 2000-Sheet Drawer

    Installing and removing options Installing a 2000-sheet drawer Your printer supports one optional 2000-sheet drawer. Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer between the duplex unit and the 2000-sheet drawer. Unpack the 2000-sheet drawer and remove any packing material.

  • Page 7: Installing A 500-Sheet Drawer

    Installing and removing options Installing a 500-sheet drawer Your printer supports up to three additional 500-sheet drawers. However, if you install a 2000-sheet drawer, you can only add one additional 500-sheet drawer. Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer between the duplex unit and the 2000-sheet drawer.

  • Page 8: Installing A Duplex Unit

    Installing and removing options Installing a duplex unit Your printer supports an optional duplex unit that lets you print on both sides of a sheet of paper. Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer between the duplex unit and the 2000-sheet drawer.

  • Page 9: Installing The Printer

    Installing and removing options Installing the printer CAUTION: The printer weighs 48–82 kg (105–181 lb). It requires at least three (3) people to lift it safely. Use the printer handholds to lift it, do not lift by the front of the printer, and make sure your fingers are not under the printer when you set it down.
  • Page 10 Installing and removing options Attach the printer top cover to the output expander. Attach the output expander paper bail to the top cover. Installing an output expander...

  • Page 11: Installing A 5-Bin Mailbox

    Installing and removing options Installing a 5-bin mailbox Your printer supports a 5-bin mailbox that lets you collate and stack up to 500 sheets of paper. Note: After you unpack the mailbox, install it immediately. Otherwise, the edges of the mounting brackets could damage tabletops or fabrics.

  • Page 12: Installing A Staplesmart Finisher

    Installing and removing options Attach the printer top cover to the mailbox. Attach the mailbox paper bail to the top cover. Installing a StapleSmart finisher Your printer supports a StapleSmart finisher. See the information sheet included with the finisher for detailed installation instructions.

  • Page 13: Installing Memory And Option Cards

    Installing and removing options Installing memory and option cards CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord before continuing. If you have any other devices connected to the printer, turn them off as well and unplug any cables going to the printer.

  • Page 14: Installing A Firmware Card

    Installing and removing options Latch Notch Connection points Push open the latches on both ends of the memory connector. Align the notches on the bottom of the card with the notches on the connector. Push the memory card firmly into the connector until the latches on either end of the connector snap into place. It may require some force to fully seat the card.

  • Page 15: Installing A Hard Disk

    Installing and removing options Pins Installing a hard disk Follow the instructions in this section to install an optional hard disk. You need a small flathead screwdriver to attach the hard disk to the mounting plate. Warning: Hard disks are easily damaged by static electricity. Touch something metal on the printer before you touch a disk.

  • Page 16: Installing An Option Card

    Installing and removing options Press the ribbon cable connector into the connector on the system board. Flip the hard disk over, and then press the three posts on the mounting plate into the holes on the system board. The hard disk snaps into place. Installing an option card Your printer has one expansion card slot that supports a number of option cards.
  • Page 17 Installing and removing options Connector Installing memory and option cards...

  • Page 18: Removing Memory And Option Cards

    Installing and removing options Removing memory and option cards To remove memory or option cards, use the following illustration to locate the connector for the card you want to remove. Option card connector Memory card connector Firmware and flash memory card connectors Hard disk connector Accessing the printer system board Turn the printer off.

  • Page 19: Removing Memory Cards

    Installing and removing options Removing memory cards Complete the following steps to remove printer memory or flash memory cards. Warning: Printer memory and flash memory cards are easily damaged by static electricity. Touch something metal on the printer before you touch a memory card. Remove the system board access cover.
  • Page 20 Installing and removing options Remove the screw that secures the card to the system board connector slot. Gently pull the card out of the connector. If you saved the metal plate that covers the connector slot and you do not plan to insert another card, attach the plate.

  • Page 21: Removing A Hard Disk

    Installing and removing options Removing a hard disk Warning: Hard disks are easily damaged by static electricity. Touch something metal on the printer before you touch a disk. Remove the system board access cover. For more information, see Accessing the printer system board. Locate the hard disk.

  • Page 22: Removing A Firmware Card

    Installing and removing options Removing a firmware card Warning: Optional firmware cards are easily damaged by static electricity. Touch something metal on the printer before you touch an optional firmware card. Remove the system board access cover. For more information, see Accessing the printer system board. Grasp the firmware card gently and pull it straight out in one motion.

  • Page 23: Reinstalling The System Board Access Cover

    Installing and removing options Reinstalling the system board access cover Align the slots at the top of the access cover with the screws near the top of the printer. Slide the cover up under the top cover lip as far as it will go, and then tighten the screws at the top of the cover. Insert and tighten the four screws to the bottom of the cover.

  • Page 24: Chapter 2: Printing

    Printing Understanding the printer operator panel The printer operator panel has a four-line, back lit, gray scale display that can show both graphics and text. The Back, Menu, and Stop buttons are located to the left of the display, the navigation buttons are located below the display, and the numeric pad is located to the right of the display.

  • Page 25: Operator Panel Buttons

    Printing Operator panel buttons Button Function Back Press the Back button to return to the last screen viewed. Note: Changes made on a screen will not be applied if you press the Back button. Menu Press the Menu button to open the menu index. Note: The printer must be in the Ready state to access the menu index.

  • Page 26: Sending A Job To Print

    Printing Button Function Numeric pad The numeric pad consists of numbers, a pound (#) sign, and a backspace button. The 5 button has a raised bump for non-visual orientation. The numbers are used to enter numeric values for items like quantities or PINs. The backspace is used to delete the number to the left of the cursor.

  • Page 27: Printing From A Usb Flash Memory Device

    Printing Printing from a USB flash memory device A USB Direct interface is located on the operator panel so you can insert a USB flash memory device and print PDF documents and supported graphic files. Printing a document from a USB flash memory device is similar to printing a held job.

  • Page 28: Canceling A Print Job

    Printing Press until appears next to the document you want to print, and then press A screen asking the number of copies to be printed will appear. USB drive Copies My_document_01 My_document_02 To print only one copy, press , or manually input the number of copies with the number pad, then press Note: Do not remove the USB flash memory device from the USB Direct interface until the document has finished printing.

  • Page 29: Canceling A Job From A Macintosh Computer

    Printing Double-click the printer you selected when you sent the job. A list of print jobs appears in the printer window. Select the job you want to cancel. Press the Delete key on the keyboard. Canceling a job from a Macintosh computer Canceling a job from a Macintosh computer running Mac OS 9.x When you send a job to print, the printer icon for your selected printer appears on the desktop.

  • Page 30: Printing A Font Sample List

    Printing Press until Network Setup Page appears, and then press Note: If an internal print server is installed, Print Net1 Setup appears on the display. Check the first section on the network setup page, and confirm that Status is “Connected.” If Status is “Not Connected”, the LAN drop may not be active, or the network cable may be malfunctioning.
  • Page 31 Printing • Flex the print media back and forth to loosen the sheets, and then fan them. Do not fold or crease the print media. Straighten the edges of the stack on a level surface. Warning: Never remove paper trays while a print job is printing. It could damage the tray or the printer. Loading 500-sheet trays To load any of the 500-sheet trays: Remove the tray and place it on a flat, level surface.
  • Page 32 Printing Place the paper in the tray as shown, print side down. Do not load bent or wrinkled paper. Maximum stack height indicator Note: Do not exceed the maximum stack height. Overfilling the tray may cause jams. Squeeze the front guide lever and slide the guide until it firmly touches the stack of paper. Reinstall the tray.
  • Page 33 Printing Loading the 2000-sheet tray Follow these instructions to load a 2000-sheet tray. Do not load any print media other than paper in the 2000-sheet tray. Pull open the tray. Squeeze the side guide lever, lift the guide, and place it into the appropriate slot for the size paper you are loading. Squeeze the two front guide levers and slide the guide to the correct position for the size paper you are loading.
  • Page 34 Printing Slide the bottom support toward the front of the tray until it touches the front guide. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges of the stack on a level surface. Place the paper against the back left corner of the tray, print side down.

  • Page 35: Loading The Multipurpose Feeder

    Printing Loading the multipurpose feeder You can use the multipurpose feeder one of two ways: Paper tray—As a paper tray, you can load paper or specialty media in the feeder with the intention of • leaving the media in the feeder. Manual bypass feeder—As a manual bypass feeder, you send a print job to the feeder while •...
  • Page 36 Printing Arrange the stack of paper or specialty media correctly for the size, type, and print method you are using. Place the paper or specialty media, print side up, along the left side of the multipurpose feeder, and then push it in as far as it will easily go.

  • Page 37: Printing On Specialty Media (Transparencies, Labels, Other)

    Printing Printing on specialty media (transparencies, labels, other) Follow these instructions when you want to print on media such as transparencies, card stock, glossy paper, labels, or envelopes. Load the media as specified for the tray you are using. For help, see any of the following: Loading the trays –...

  • Page 38: Mac Os X

    Printing Choose the paper size from the Paper pop-up menu. Click OK. Select File Print. Select the General panel, and then choose the paper source from the pop-up menus as appropriate. Select the Paper panel, and then choose the paper type from the Paper Type pop-up menu. Send your print job as usual.

  • Page 39: Linking Output Bins

    Printing Linking output bins If you attach an optional finisher or mailbox to your printer, you can link output bins, or otherwise specify how the printer sends jobs to the bins, by changing the Configure Bins settings in the Paper Menu. Value Description Mailbox*...

  • Page 40: Printing Confidential Jobs

    Printing From either the Confidential Job or the Held Jobs menu items, you have several choices: Print All • JobName1 • JobName2 • Delete All • Note: Confidential jobs will also be an option if confidential jobs are present. Printing confidential jobs The term held job refers to any type of print job that can be initiated by the user at the printer.

  • Page 41: At The Printer

    Printing Enter a User Name and PIN. Send your job to the printer. Go to the printer when you are ready to retrieve your confidential print job, and follow the At the printer steps. At the printer Press until Held jobs appears, and then press Press until Confidential jobs appears, and then press...

  • Page 42: Verify Print

    Printing Printing and deleting held jobs Held jobs such as Verify Print, Reserve Print, Repeat Print, Bookmarks, and USB flash memory files differ in function and do not require a PIN to print the job. These jobs are printed or deleted from the printer operator panel. Verify Print If you send a Verify Print job, the printer prints one copy and holds the remaining copies you requested in printer memory.
  • Page 43 Printing Press until appears next to the type of action you want to perform: Print All Delete All JobName1 JobName2 • Confidential jobs will also be an option if confidential jobs are present. Press Press until appears next to the job you want, and then press The job will print or be deleted according to the type of print job and action you selected.

  • Page 44: Tips For Successful Printing

    Printing Tips for successful printing Storing paper Use the following guidelines to avoid paper feeding problems and uneven print quality. Store paper in an environment where the temperature is approximately 21°C (70°F) and the relative • humidity is 40%. Store cartons of paper on a pallet or shelf rather than directly on the floor. •...

  • Page 45: Avoiding Jams

    Printing Avoiding jams You can avoid most paper jams by correctly loading paper and specialty media in the printer. See the following for loading instructions: Loading 500-sheet trays • Loading the 2000-sheet tray • Loading the multipurpose feeder • The following hints can help you avoid paper jams: •...

  • Page 46: Chapter 3: Media Specifications

    Media specifications Media is paper, card stock, transparencies, labels, and envelopes. The last four are sometimes referred to as specialty media. The printer provides high quality printing on a variety of media. A number of things must be considered concerning media before printing.
  • Page 47 Media specifications Weight The printer can automatically feed paper weights from 60 to 176 g/m (16 to 47 lb bond) grain long. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 90 g/m (24 lb bond) grain long paper.

  • Page 48: Storing Paper

    Media specifications Unacceptable paper The following papers are not recommended for use with the printer: • Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper •...

  • Page 49: Selecting Preprinted Forms And Letterhead

    Media specifications • Store cartons of paper on a pallet or shelf rather than directly on the floor. • If you store individual packages of paper out of the original carton, make sure they rest on a flat surface so the edges do not buckle or curl.

  • Page 50: Selecting Transparencies

    Media specifications Selecting transparencies The printer can print directly on transparencies designed for use in laser printers. Print quality and durability depend on the transparency used. Always print samples on the transparencies being considered for use before buying large quantities. The Paper Type setting should be set to Transparency to help prevent jams.
  • Page 51 Media specifications Labels These labels are supplied in letter size, A4 size, and legal size sheets. Label adhesives, face sheet (printable stock), and topcoats must be able to withstand temperatures of 230°C (446°F) and pressure of 25 pounds per square inch (psi). Try a sample of any labels considered for use with the printer before purchasing a large quantity.

  • Page 52: Card Stock

    Media specifications Card stock Card stock is single ply, and has a large array of properties, such as the moisture content, thickness, and texture, that can significantly affect print quality. For more information on the preferred weight for the grain direction of media, see Identifying media sources and specifications.
  • Page 53 Media specifications Media sizes and support Optional finisher Legend — supported with size sensing † — supported without size sensing — unsupported Media size Dimensions 297 x 420 mm (11.7 x 16.5 in.) 210 x 297 mm † (8.27 x 11.7 in.) 148 x 210 mm †...
  • Page 54 Media specifications Media sizes and support (continued) Optional finisher Legend — supported with size sensing † — supported without size sensing — unsupported Media size Dimensions 9 Envelope 98.4 x 225.4 mm † † (3.875 x 8.9 in.) 10 Envelope 104.8 x 241.3 mm †...
  • Page 55 Media specifications Media types and weights (input options) Media weight Multipurpose 2000-sheet Envelope Media Type 500-sheet trays feeder drawer drawer Paper Xerographic or 60 to 74.9 g/m 60 to 74.9 g/m 60 to 74.9 g/m Not supported business paper grain long grain long grain long (used for simplex...
  • Page 56 Media specifications Media types and weights (output options) Media weight Standard output Optional finisher bin and optional 5-bin Media Type output expander mailbox Standard Offset Staple Paper Xerographic or 60 to 74.9 g/m 60 to 74.9 60 to 74.9 60 to 74.9 60 to 74.9 business paper grain long...
  • Page 57 Media specifications Media types and weights (output options) (continued) Media weight Standard output Optional finisher bin and optional 5-bin Media Type output expander mailbox Standard Offset Staple Labels— Paper 180 g/m (48 lb 180 g/m 180 g/m Not supported maximum bond) supported lb bond)

  • Page 58: Chapter 4: Maintaining The Printer

    Maintaining the printer Periodically, you need to complete certain tasks to maintain optimum print quality. These tasks are covered in this chapter. If several people are using the printer, you may want to designate a key operator to do the setup and maintenance of your printer.

  • Page 59: Conserving Supplies

    Maintaining the printer Conserving supplies Several settings in your application software or on the display let you conserve toner and paper. For more information on changing these settings, see the Menus and Messages Guide. Supply Menu selection item What the setting does Toner Toner Darkness in the Lets you adjust the level of toner released on a sheet of print media.

  • Page 60: Ordering A Fuser

    Maintaining the printer Ordering a fuser Note: When the 87 Fuser Life Warning message appears on the display, you should order a new fuser. Type of fuser Printer voltage Part number Standard fuser 100 V (Japan) 40X1667 115 V 40X1651 220 V 40X1666 Ordering an image transfer unit and transfer roller...

  • Page 61: Chapter 5: Clearing Paper Jams

    Clearing paper jams Identifying jams If the printer jams, the appropriate jam message will be displayed on the printer operator panel. If you select Show areas on the operator panel, you can view one or more images to help you clear the jam. Show areas 23.13 Paper jam, 2 pages jammed...

  • Page 62: Access Doors And Trays

    Clearing paper jams Access doors and trays The following illustrations show areas where jams can occur. Area A Multipurpose feeder 250.yy Paper Jam Area B Left access door (beside tray 1) 200.yy Paper Jam 24<x>.yy Paper Jam Area C Paper input options: 500-sheet drawer or 2000-sheet drawer 24<x>.yy Paper Jam...

  • Page 63: Understanding Jam Messages

    Clearing paper jams Understanding jam messages Note: Always clear the entire paper path when you receive any jam message. Paper jam messages Message Check Areas What to do B, T1 Follow the instructions for clearing Area B, and Area T1. 200.yy Paper Jam (tray 1 and left access If the jam message persists, paper may be caught in the image transfer...

  • Page 64: Clearing The Entire Paper Path

    Clearing paper jams Clearing the entire paper path When a paper jam occurs, the printer stops operating and displays 2<xx>.yy Paper Jam and a message to clear certain printer areas. After you have cleared the following areas, make sure all printer covers, doors, and trays are closed, and then press Go to resume printing.
  • Page 65 Clearing paper jams Area C If you have one or more optional 500-sheet drawers: Open the 500-sheet drawer access door. Hold the door down while removing jams. Note: Make sure the entire paper stack is loaded correctly and pushed all the way down into the tray.
  • Page 66 Clearing paper jams Area T1 If clearing Area B did not clear the jam, then carefully open tray 1. Remove any jams. Note: Make sure the paper is pushed all the way down into the tray. Close tray 1. Area E Pull the duplex tray E completely out.
  • Page 67 Clearing paper jams Area J Remove the duplex tray J. Remove any jams, and then reinstall the tray. Area K Open the lower right access door. Remove any jams, and then close the door. Area L Open the upper right access door. Remove jams from the rollers, and then close the door.

  • Page 68: Clearing Mailbox, Finisher, Or Output Expander Jams (Area M)

    Clearing paper jams Clearing mailbox, finisher, or output expander jams (Area M) Open the rear door of the 5-bin mailbox or output expander. Pull the jam straight out, and then close the door. Clearing fuser jams Clear the paper path. If the jam error message persists, go to step 2. Open both the upper right and the lower right access doors (Areas K and L).
  • Page 69 Clearing paper jams Pull down the latches. They slide toward the center to release the fuser. Pull the fuser out, and set it on a clean, flat surface. Unsnap the housing and set it aside. Lift up the fuser roller cover and remove the jam. Close the fuser roller cover.

  • Page 70: Clearing Image Transfer Unit Jams

    Clearing paper jams Clearing image transfer unit jams Open the front access door and the left access door. While holding down the front access door, insert a folded piece of paper as shown to clear the paper sensors under the image transfer unit. Make sure to clear the entire width of the paper path. Close the left access door and the front access door.
  • Page 71 Clearing paper jams Turn the printer off. Open the front cover. Remove all the print cartridges. Pull up slightly on the cartridge handhold. Pull the cartridge straight out and use the handle to lift it off the guides. Place the cartridges on a clean, flat surface out of direct light. Clearing image transfer unit jams...
  • Page 72 Clearing paper jams Release the latches to open the multipurpose feeder (area A) all the way. Clearing image transfer unit jams...
  • Page 73 Clearing paper jams Remove the image transfer unit. Raise the lever to unlock the image transfer unit. Pull down on the handle. Clearing image transfer unit jams...
  • Page 74 Clearing paper jams Slide the image transfer unit out and place it on a clean, flat surface. Warning: Do not touch the transfer belt. Touching the belt will damage the image transfer unit. Look inside the printer. Remove all torn paper or other jams. Clearing image transfer unit jams...
  • Page 75 Clearing paper jams Insert the image transfer unit back into the printer. Align the guides with the insertion grooves and gently slide the unit in. Rotate the handle up, and push gently to lock the unit in place. Clearing image transfer unit jams...

  • Page 76: If You Still Need Help

    Clearing paper jams Lower the lever to lock the image transfer unit into place. Return the multipurpose feeder to its working position. Reinstall all the print cartridges. Close the printer door. Turn the printer on. The printer returns to a Ready state. If you still need help Turn the printer off and then back on.

  • Page 77: Chapter 6: Administrative Support

    Administrative support Adjusting operator panel brightness and contrast The LCD operator panel contrast and brightness can be adjusted through the Utilities menu. For more information, see the Menus and Messages Guide. The LCD Brightness and LCD Contrast settings are adjusted separately. To change the LCD Brightness or LCD Contrast settings: Make sure your printer is on.

  • Page 78: Enabling Operator Panel Menus

    Administrative support Enabling operator panel menus Turn the printer off. Press and hold while turning the printer on. Release both buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu appears on the first line of the display. Press until Panel Menus appears, and then press...

  • Page 79: Adjusting Power Saver

    Administrative support Adjusting Power Saver To adjust the Power Saver setting: Make sure the printer is on and Ready appears on the display. Press on the operator panel. Press until Settings appears, and then press Press until Setup Menu appears, and then press Press until Power Saver appears, and then press...

  • Page 80: Setting The System Password

    Administrative support Press until Yes appears, and then press The Encrypting Disk progress bar appears. When disk encryption has finished, press Press until Exit Config Menu appears, and then press Setting security using the Embedded Web Server (EWS) You can enhance the security of network communications and device configuration by using the advanced security options. These features are available through the Web page of the device.

  • Page 81: Using Secure Mode

    Administrative support • Authentication and encryption Note: Only the selected level and later may be used to communicate. Supporting IPSec (Internet Protocol Security) IP Security protocol provides authentication and encryption of communications at the network layer allowing all application and network communications over the IP protocol to be secure. IPSec can be set up between the printer and up to five hosts, using both IPv4 and IPv6.

  • Page 82: Locking The Operator Panel Menus

    Administrative support Using 802.1x Authenticating 802.1x port authentication allows the printer to join networks that require authentication before allowing access. 802.1x port authentication can be used with the WPA (Wi-Fi Protected Access) feature of an optional internal wireless print server to provide WPA-Enterprise security support.

  • Page 83: Printing Lockout

    Administrative support Printing Lockout Printing Lockout lets you lock or unlock a printer using an assigned PIN. When locked, every job the printer receives will buffer to the hard disk. A user can print jobs only by entering the correct PIN on the operator panel. You can assign a PIN through the Web page of the device.

  • Page 84: Aligning The Image Transfer Unit

    Administrative support Aligning the image transfer unit For best print quality, make sure you align the image transfer unit after replacement or if colors print too lightly. To align the image transfer unit: Make sure your printer is on. Press on the operator panel.

  • Page 85: Using The Coverage Estimator

    Administrative support Using the Coverage Estimator The Coverage Estimator provides you with an estimate of the percent coverage of cyan, magenta, yellow, and black toner on a page. These estimates are printed on the page. To turn on the Coverage Estimator utility: Make sure your printer is on.

  • Page 86: Configuring Printer Alerts

    Administrative support Configuring printer alerts You can configure the printer several ways to let you know when it requires attention. Using the Setup Menu Menu item Function Value Result Alarm Control Lets you establish whether the The alarm does not sound, but printing printer sounds an alarm when it stops until the messages are cleared.* requires operator intervention.

  • Page 87: Chapter 7: Troubleshooting

    Troubleshooting Calling for service When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. See the label on the inside top front cover of the printer for this information.

  • Page 88: Solving Printing Problems

    Troubleshooting Solving printing problems Symptom Cause Solution The operator panel The printer self test Turn the printer off, wait about 10 seconds, and turn the display is blank or failed. printer back on. displays only diamonds. Performing Self Test appears on the display. When the test is completed, the Ready message is displayed.

  • Page 89: Solving Mailbox Problems

    Troubleshooting Symptom Cause Solution Incorrect characters You are using an If you are using a parallel interface, make sure you are using print. incompatible parallel an IEEE 1284-compliant parallel cable. cable. The printer is in Hex If Ready. Hex Trace appears on the display, you must exit Trace mode.

  • Page 90: Solving Option Problems

    Troubleshooting Solving option problems If an option does not operate correctly after it is installed or if it quits working: • Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the connection between the option and printer.

  • Page 91: Solving High Capacity Feeder Problems

    Troubleshooting Solving high capacity feeder problems Problem Solution The paper tray does not raise when the Check the following: loading door is closed, or the paper tray does • The printer is properly attached to the high capacity feeder. not lower when the door is opened and the •...

  • Page 92: Solving Paper Feed Problems

    Troubleshooting Solving paper feed problems Symptom Cause Solution Paper frequently jams. You are using paper that does not Use recommended paper and other specialty media. meet the printer specifications. For information that can help prevent jams from occurring, see Avoiding jams. You have loaded too much paper Make sure the stack of paper you load does not or too many envelopes.
  • Page 93 Troubleshooting The information in the following table may help you solve print quality problems. If these suggestions still do not correct the problem, call for service. You may have a printer part that requires adjustment or replacement. Symptom Cause Solution Repeating defects Either the print cartridges are Marks occur repeatedly only in one color and...
  • Page 94 Troubleshooting Symptom Cause Solution Streaked horizontal lines The print cartridges, the transfer Replace the print cartridge, the transfer roller, the roller, image transfer unit, or fuser image transfer unit, or fuser as needed. may be defective, empty, or worn. From the printer operator panel, print the repetitive defects guide to determine which component needs ABCDE to be replaced.
  • Page 95 Troubleshooting Symptom Cause Solution Print too light • Paper settings may be • Make sure the printer paper type, paper texture, incorrect. and paper weight settings match the type of paper you are using. • The Toner Darkness setting is too light.
  • Page 96 Troubleshooting Symptom Cause Solution Gray background • The Toner Darkness setting is • Select a different Toner Darkness setting from the too dark. printer driver before sending the job to print. • The print cartridges are • Replace the print cartridges. defective.

  • Page 97: Solving Color Quality Problems

    Troubleshooting Symptom Cause Solution Solid color pages • The print cartridges are • Replace the print cartridges. defective. • Call for service. • Your printer requires servicing. The paper curls badly • The Type, Texture, and Weight • Change Paper Type, Paper Texture, and Paper once it prints and exits to settings are not appropriate for Weight to match the paper or specialty media...

  • Page 98: What Is Manual Color Correction

    Troubleshooting Should I use the PostScript or PCL emulation driver for the best color? What driver settings should I use for the best color? The PostScript driver is strongly recommended for best color quality. The default settings in the PostScript driver provide preferred color quality for the majority of printouts.
  • Page 99 Troubleshooting How can I match a particular color (such as a color in a corporate logo)? Occasionally, users have a need for the printed color of a particular object to closely match a specific color. A typical example of this is when a user is trying to match the color of a corporate logo. While instances can occur in which the printer cannot exactly reproduce the desired color, users should be able to identify adequate color matches for the majority of cases.

  • Page 100: What Are Detailed Color Samples And How Do I Access Them

    Troubleshooting What are Detailed Color Samples and how do I access them? This information applies to network models only. Detailed Color Samples are pages similar to the default pages of color samples accessible from the Quality Menu on the printer operator panel or from the Configuration Menu in the printer Embedded Web Server. The default color samples accessed by these methods have an increment value of 10 percent for Red (R), Green (G), and Blue (B) values.

  • Page 101: Chapter 8: Notices

    Notices Cautions and warnings Note: A note identifies something that could help you. CAUTION: A caution identifies something that could cause you harm. Warning: A warning identifies something that could damage your product hardware or software Electronic emission notices With a network cable or high-capacity output finisher installed Federal Communications Commission (FCC) compliance information statement This printer, type 4936 and 4937, has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 102 Notices Radio interference notice Warning: When a network cable is attached, this is a Class A product. In a domestic environment, this product may cause radio interference, in which case, the user may be required to take adequate measures. Taiwan BSMI notice Japanese VCCI notice Korean MIC statement Notices...
  • Page 103 Notices Without a network cable or high-capacity output finisher installed Federal Communications Commission (FCC) compliance information statement This printer, type 4936 and 4937, has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 104: Noise Emission Levels

    Notices Korean MIC statement Noise emission levels German GS mark notice Machine type: 4936, 4937 The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. 1-meter average sound pressure, dBA Printing 52 dBA Idling 30 dBA Product energy consumption...

  • Page 105: Total Energy Usage

    Notices Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.
  • Page 106 Index Numerics 5-bin mailbox 11 disabling operator panel menus 77 disabling size sensing 85 display panel 26 access doors 62 adjusting Power Saver 79 Embedded Web Server 80 aligning the image transfer unit 84 enabling operator panel menus 78 areas envelope sizes Area A 64 7 3/4 (Monarch) 53...
  • Page 107 Index See print server option cards Internet Protocol Security 81 installing 16 internal print server Parallel Interface Card 16 Serial Interface Card 16 laser notice 105 options letterhead 49 5-bin mailbox 11 guidelines 49 duplex unit 8 page orientation 49 interface cards 16 printing 49 internal print servers 16...
  • Page 108 Index paper feed blank pages in output bin 92 verify print 42 frequent jams 92 jammed page does not reprint 92 Paper Jam message remains after clearing jam 92 print time seems long 88 tray linking does not work 89 unexpected page breaks 89 removing firmware card 22...

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