hit counter script
HP ProLiant DL360 SERIES User Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Server
  5. DL360 - ProLiant - Photon
  6. User manual

HP ProLiant DL360 SERIES User Manual

Hide thumbs Also See for ProLiant DL360 SERIES:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Troubleshooting Manual, Maintenance and Service Manual
HP ProLiant DL360 Generation 4p Server

User Guide

February 2005 (First Edition)
Part Number 383861-001

Advertisement

Table of Contents
loading

Related Manuals for HP ProLiant DL360 SERIES

Summary of Contents for HP ProLiant DL360 SERIES

  • Page 1: User Guide

    HP ProLiant DL360 Generation 4p Server User Guide February 2005 (First Edition) Part Number 383861-001...
  • Page 2 © Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Server Component Identification Front Panel Components........................7 Front Panel LEDs and Buttons......................8 Rear Panel Components ........................10 Rear Panel LEDs and Buttons......................11 System Board Components ........................ 12 System Maintenance Switch....................13 NMI Switch ..........................14 System Board LEDs........................... 14 System LEDs and Internal Health LED Combinations..............
  • Page 4 HP ProLiant DL360 Generation 4p Server User Guide Rack Warnings........................... 36 Identifying the Server Shipping Carton Contents ................37 Installing Hardware Options ......................37 Installing the Server into the Rack ..................... 38 Powering Up and Configuring the Server ..................39 Installing the Operating System ......................
  • Page 5 System Online ROM Flash Component Utility ..............77 Integrated Lights-Out Technology..................78 Erase Utility..........................79 Management Agents ....................... 80 HP Systems Insight Manager....................80 Redundant ROM Support ....................... 81 USB Support and Functionality....................82 Diagnostic Tools ..........................83 Survey Utility ......................... 83 Array Diagnostic Utility ......................
  • Page 6 HP ProLiant DL360 Generation 4p Server User Guide Electrostatic Discharge Preventing Electrostatic Discharge ....................115 Grounding Methods to Prevent Electrostatic Discharge ..............116 Regulatory Compliance Notices Regulatory Compliance Identification Numbers................117 Federal Communications Commission Notice................. 118 FCC Rating Label......................... 118 Class A Equipment .......................

  • Page 7: Server Component Identification

    Server Component Identification In This Section Front Panel Components ........................7 Front Panel LEDs and Buttons .......................8 Rear Panel Components........................10 Rear Panel LEDs and Buttons ......................11 System Board Components ......................12 System Board LEDs ........................14 System LEDs and Internal Health LED Combinations ..............16 Internal USB Connector .......................18...

  • Page 8: Front Panel Leds And Buttons

    HP ProLiant DL360 Generation 4p Server User Guide Item Description Diskette drive bay Optical device bay Front USB port Hard drive bay 0 Hard drive bay 1 Front Panel LEDs and Buttons Item Description Status Power On/Standby button Green = System is on.
  • Page 9 Server Component Identification Item Description Status Internal health LED Green = System health is normal. Amber = System is degraded. To identify the component in a degraded state, refer to system board LEDs (on page 14). Red = System critical. To identify the component in a critical state, refer to system board LEDs (on page 14).

  • Page 10: Rear Panel Components

    HP ProLiant DL360 Generation 4p Server User Guide Rear Panel Components Item Description PCI-X expansion slot 1, 64-bit/133-MHz 3.3V (optional PCI Express slot 1, x8) PCI-X expansion slot 2, 64-bit/133-MHz 3.3V (optional PCI Express slot 2, x8) Power supply bay 2...

  • Page 11: Rear Panel Leds And Buttons

    Server Component Identification Rear Panel LEDs and Buttons Item Description Status iLO activity Green = Activity exists. Flashing green = Activity exists. Off = No activity exists. iLO link Green = Link exists. Off = No link exists. 10/100/1000 Green = Link exists. NIC 2 activity Flashing green = Activity exists.

  • Page 12: System Board Components

    HP ProLiant DL360 Generation 4p Server User Guide Item Description Status UID button/LED Blue = Identification is activated. Flashing blue = System is being managed remotely. Off = Identification is deactivated. System Board Components Item Description Item Description DIMM slots (1-6)

  • Page 13: System Maintenance Switch

    Server Component Identification Item Description Item Description SCSI backplane PCI riser board assembly connector* connector (for slot 1 riser board) Optical device connector System battery * For SCSI models only System Maintenance Switch Position Default Function Off = iLO security is enabled. On = iLO security is disabled.

  • Page 14: Nmi Switch

    HP ProLiant DL360 Generation 4p Server User Guide NMI Switch The NMI switch allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in operating systems, device drivers, and applications.
  • Page 15 Server Component Identification Item LED Description Status DIMM 4B failure Amber = DIMM has failed. Off = DIMM is operating normally. DIMM 3B failure Amber = DIMM has failed. Off = DIMM is operating normally DIMM 2A failure Amber = DIMM has failed. Off = DIMM is operating normally.

  • Page 16: System Leds And Internal Health Led Combinations

    LEDs and the internal health LED indicate system status. The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.
  • Page 17 Server Component Identification System LED and Internal Health Status Color LED Color DIMM failure, slot X • DIMM in slot X has failed. (Amber) • DIMM in slot X is an unsupported type, and no valid memory exists in another bank. Amber •...

  • Page 18: Internal Usb Connector

    HP ProLiant DL360 Generation 4p Server User Guide Internal USB Connector The front internal USB connector is located in the processor zone fan module. For more information, refer to "Internal USB Functionality (on page 83)." SCSI IDs and SATA Device Numbers...

  • Page 19: Hot-Plug Scsi Hard Drive Leds

    Server Component Identification Hot-Plug SCSI Hard Drive LEDs Item LED Description Status Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity Online status On = Drive is part of an array and is currently working.

  • Page 20: Hot-Plug Scsi Hard Drive Led Combinations

    Either (1) the drive is part of an array being selected by an array configuration utility; (2) Drive Identification has been selected in HP SIM; or (3) drive firmware is being updated. The drive has failed and has been placed offline.

  • Page 21: Optional Battery-Backed Write Cache Enabler Leds

    Server Component Identification Optional Battery-Backed Write Cache Enabler LEDs Item LED Color Amber Green For LED status information, refer to "Battery-Backed Write Cache Enabler LED Statuses (on page 21)." Battery-Backed Write Cache Enabler LED Statuses Server Status LED Status Battery Module Status Server is on and has normal run Green = On Fast charging...

  • Page 22: Fan Module Locations

    HP ProLiant DL360 Generation 4p Server User Guide Server Status LED Status Battery Module Status Server is on and is in the first 30 Green = On Temporary lock-out state; data was lost due to seconds after power up cable being detached...

  • Page 23: Processor Zone Fan Module Led

    Server Component Identification Processor Zone Fan Module LED Status Amber = One fan in this module has failed. Red = Multiple fans in this module have failed. Off = All fans in this module are operating normally. For power supply zone fan module LED information, refer to System Board LEDs (on page 14).

  • Page 25: Server Operations

    Server Operations In This Section Powering Up the Server........................25 Powering Down the Server......................25 Extending the Server from the Rack.....................26 Removing the Access Panel ......................27 Installing the Access Panel ......................28 Removing PCI Riser Board Assembly ..................28 Installing PCI Riser Board Assembly...................29 Powering Up the Server To power up the server, press the Power On/Standby button.

  • Page 26: Extending The Server From The Rack

    HP ProLiant DL360 Generation 4p Server User Guide 4. Press the Power On/Standby button to place the server in standby mode. When the server activates standby power mode, the system power LED changes to amber. 5. If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button.

  • Page 27: Removing The Access Panel

    Server Operations a. Press the server rail-release latches and slide the server fully into rack. b. Secure the server by tightening the thumbscrews. 6. Reconnect the peripheral cables and power cords. Removing the Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 28: Installing The Access Panel

    HP ProLiant DL360 Generation 4p Server User Guide 3. Lift up on the hood latch handle and remove the access panel. Installing the Access Panel 1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the rear of the server approximately 8 mm (0.2 in).

  • Page 29: Installing Pci Riser Board Assembly

    Server Operations c. Lift the front of the assembly slightly and unseat the riser boards from the PCI riser board connectors. Installing PCI Riser Board Assembly CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board.
  • Page 30 HP ProLiant DL360 Generation 4p Server User Guide 2. Tighten the four PCI riser board assembly thumbscrews.

  • Page 31: Server Setup

    Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

  • Page 32: Rack Planning Resources

    For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Rack Planning Resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. A summary of the content of each resource follows: •...

  • Page 33: Optimum Environment

    Leave a minimum clearance of 122 cm (48 in) from the back of the rack to the back of another rack when racks are back-to-back. HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

  • Page 34: Temperature Requirements

    HP ProLiant DL360 Generation 4p Server User Guide When vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to maintain proper airflow.

  • Page 35: Power Requirements

    Server Setup CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. •...

  • Page 36: Electrical Grounding Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug.

  • Page 37: Identifying The Server Shipping Carton Contents

    Server Setup WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack: • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters.

  • Page 38: Installing The Server Into The Rack

    HP ProLiant DL360 Generation 4p Server User Guide Installing the Server into the Rack To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship with the rack hardware kit. If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com website (http://www.racksolutions.com/hp).

  • Page 39: Powering Up And Configuring The Server

    Server Setup Item Description Power supply bay 1 (populated) USB connector 10/100/1000 NIC 1 10/100/1000 NIC 2 iLO management port Mouse connector Keyboard connector Video connector Serial connector Use the strain relief clip from the server hardware kit to secure the power cord, as illustrated.

  • Page 40: Installing The Operating System

    Installing the Operating System To operate properly, the server must have a supported operating system. For the latest information on supported operating systems, refer to the HP website (http://www.hp.com/go/supportos). Two methods are available to install an operating system on the server: •...

  • Page 41: Registering The Server

    Server Setup Registering the Server To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website (http://register.hp.com).

  • Page 43: Hardware Options Installation

    Hardware Options Installation In This Section Introduction ..........................43 Processor Option ..........................43 Memory Options...........................46 Hard Drive Options ........................49 Optical Device Option ........................51 Battery-Backed Write Cache Enabler Option................53 Redundant Hot-Plug AC Power Supply Option ................55 Expansion Board Options......................58 Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.
  • Page 44 HP ProLiant DL360 Generation 4p Server User Guide The server uses embedded PPMs as DC-to-DC converters to provide the proper power to each processor. CAUTION: To prevent thermal instability and damage to the server, do not separate the processor from the heatsink. The processor, heatsink, and retaining clip make up a single assembly.
  • Page 45 Hardware Options Installation 5. Remove the protective cover from the processor. 6. Align the holes in the processor assembly with the guiding pins on the mounting bracket. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to align the processor pins with the corresponding holes in the socket.

  • Page 46: Memory Options

    Advanced ECC. By default, the server is set to Advanced ECC Support. Refer to "ROM-Based Setup Utility ("HP ROM-Based Setup Utility" on page 71)," on the Documentation CD, for more information. The server supports two types of memory configurations: •...

  • Page 47: Dimm Installation Guidelines

    Hardware Options Installation NOTE: When configuring the memory sub-system to run in Online Spare mode, only single rank DIMMs can be installed in the system. Online Spare Mode will not work with dual rank DIMMs installed in the system. DIMM Installation Guidelines You must observe the following guidelines when installing additional memory: •...

  • Page 48: Installing Dimms

    HP ProLiant DL360 Generation 4p Server User Guide • DIMMs installed in a spare bank must be of equal or greater capacity than the DIMMs installed in other banks. For example, if bank A is populated with two 512-MB DIMMs, bank B must be populated with two 512-MB or greater DIMMs in order for online spare memory support to function properly.

  • Page 49: Hard Drive Options

    Hardware Options Installation 8. Install the access panel ("Installing the Access Panel" on page 28). 9. If you are installing DIMMs in an online spare configuration, use RBSU to configure this feature ("Configuring Online Spare Memory" on page 73). Hard Drive Options Removing a Hard Drive Blank (on page 49) SCSI Hard Drive Guidelines (on page 49) Installing a SCSI or SATA Hard Drive (on page 50)

  • Page 50: Installing A Scsi Or Sata Hard Drive

    HP ProLiant DL360 Generation 4p Server User Guide • The server supports two hot-plug SCSI hard drives. • Each SCSI drive must have a unique ID. The system automatically sets all SCSI IDs. • The SCSI ID for each hot-plug hard drive is set automatically to the next sequential ID number in a series beginning with ID0.

  • Page 51: Optical Device Option

    Hardware Options Installation NOTE: Depending on the model purchased, the server or hard drive may look slightly different than the illustration. 4. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-Plug SCSI Hard Drive LED Combinations" on page 20, "Hot-Plug SCSI Hard Drive LEDs"...
  • Page 52 HP ProLiant DL360 Generation 4p Server User Guide NOTE: Access to the ejector button is intentionally restricted. Push the ejector button with a small flat object such as a key or pen to eject the optical device. 2. Install the optical device drive fully into the empty bay until it clicks.

  • Page 53: Battery-Backed Write Cache Enabler Option

    Hardware Options Installation Battery-Backed Write Cache Enabler Option The Battery-Backed Write Cache Enabler, also called the battery pack, works with the cache module to provide transportable data protection, increase overall controller performance, and maintain any cached data for up to 72 hours. The NiMH batteries in the battery pack are continuously recharged through a trickle- charging process whenever the system power is on.
  • Page 54 HP ProLiant DL360 Generation 4p Server User Guide 5. Install the battery module over the fasteners and turn the fasteners clockwise to lock the module in place. 6. Install the Smart Array 6i memory module. 7. Route the battery module cable through the battery-backed write cache cable clip on the system board.

  • Page 55: Redundant Hot-Plug Ac Power Supply Option

    Hardware Options Installation 8. Connect the battery module cable to the battery-backed write cache enabler and to the Smart Array 6i memory connector on the system board. 9. Install the access panel ("Installing the Access Panel" on page 28). 10. Power up the server ("Powering Up the Server" on page 25). Refer to the option documentation for more information.
  • Page 56 HP ProLiant DL360 Generation 4p Server User Guide 2. Remove the power supply blank. 3. Remove the protective cover from the connector pins on the power supply. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power...
  • Page 57 Hardware Options Installation 4. Install the redundant power supply into the bay until it clicks. 5. Connect the power cord to the power supply. 6. Use the strain relief clip from the server hardware kit to secure the power cord, as illustrated. 7.

  • Page 58: Expansion Board Options

    Buttons" on page 8). Expansion Board Options For instructions on installing a RILOE II board, refer to the HP Remote Insight Lights-Out Edition II User Guide on the Documentation CD. IMPORTANT: The optional RILOE II board can be installed only in slot 2.

  • Page 59: Installing An Expansion Board

    Hardware Options Installation 5. Remove the expansion board. Installing an Expansion Board 1. Power down the server ("Powering Down the Server" on page 25). 2. Extend the server from the rack, if applicable ("Extending the Server from the Rack" on page 26). 3.

  • Page 60: Installing A Pci Express Riser Board

    HP ProLiant DL360 Generation 4p Server User Guide 8. Install the expansion board into the slot until it seats firmly. IMPORTANT: If the expansion board ships with an extender bracket, remove it from the expansion board before inserting the board into the expansion slot of the PCI riser board assembly.
  • Page 61 Hardware Options Installation 6. Remove the expansion board from the slot, if installed ("Expansion Board" on page 58). 7. Remove the applicable PCI riser boards from the assembly: IMPORTANT: When removing the two parts of the riser board, pay attention to the orientation of the slots on each side. This information is important for subsequent procedures.
  • Page 62 HP ProLiant DL360 Generation 4p Server User Guide 8. Identify the differences between the two PCI Express riser boards. Item Description Riser board with x8 connector for full-length expansion boards Riser board with x8 connector for half-length expansion boards 9. Install the PCI Express riser board:...
  • Page 63 Hardware Options Installation a. Install the riser board with the slot for full-length boards onto the assembly. b. Repeat the previous step for the riser board with the slot for half-length expansion boards, if needed. 10. Install the PCI Express expansion board ("Installing an Expansion Board" on page 59).

  • Page 65: Server Cabling

    Cabling Overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms).

  • Page 66: Server Cable Routing

    HP ProLiant DL360 Generation 4p Server User Guide Server Cable Routing CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 67: Sata Cable Routing

    Server Cabling SATA Cable Routing CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 69: Server Software And Configuration Utilities

    HP ROM-Based Setup Utility ......................71 Array Configuration Utility ......................74 Option ROM Configuration for Arrays ..................74 HP ProLiant Essentials Rapid Deployment Pack .................75 Re-Entering the Server Serial Number and Product ID..............75 SmartStart Software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration.
  • Page 70 Enabling access to the Array Configuration Utility (on page 74), Array Diagnostic Utility (on page 84), and Erase Utility (on page 79) SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/smartstart).

  • Page 71: Hp Rom-Based Setup Utility

    Configuring memory options • Language selection For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). NOTE: Enable the SATA SW RAID option under the Advanced Options menu to enable RAID capability for the server.
  • Page 72 HP ProLiant DL360 Generation 4p Server User Guide To navigate RBSU, use the following keys: • To access RBSU, press the F9 key during power up when prompted in the upper right corner of the screen. • To navigate the menu system, use the arrow keys.
  • Page 73 Server Software and Configuration Utilities For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Boot Options After the auto-configuration process completes, or after the server reboots upon exit from RBSU, the POST sequence runs, and then the boot option screen is displayed.

  • Page 74: Array Configuration Utility

    HP ProLiant DL360 Generation 4p Server User Guide For more information on online spare memory, refer to the white paper on the HP website (http://www.compaq.com/support/techpubs/whitepapers/tm010301wp.html). NOTE: When configuring the memory sub-system to run in Online Spare mode, only single rank DIMMs can be installed in the system.

  • Page 75: Hp Proliant Essentials Rapid Deployment Pack

    For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp).

  • Page 76: Management Tools

    HP ProLiant DL360 Generation 4p Server User Guide WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis.

  • Page 77: Rompaq Utility

    ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system.

  • Page 78: Integrated Lights-Out Technology

    Guide on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out). iLO ROM-Based Setup Utility HP recommends using iLO RBSU to configure and set up iLO. iLO RBSU is designed to assist you with setting up iLO on a network; it is not intended for continued administration.

  • Page 79: Erase Utility

    4. Make and save any necessary changes to the iLO configuration. 5. Exit iLO RBSU. HP recommends using DNS/DHCP with iLO to simplify installation. If DNS/DHCP cannot be used, use the following procedure to disable DNS/DHCP and to configure the IP address and the subnet mask: 1.

  • Page 80: Management Agents

    Management Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/manage). HP Systems Insight Manager...

  • Page 81: Redundant Rom Support

    Server Software and Configuration Utilities Redundant ROM Support The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the ROM contains the current ROM program version, while the other side of the ROM contains a backup version.

  • Page 82: Usb Support And Functionality

    HP provides support for USB devices before the operating system loading through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.

  • Page 83: Diagnostic Tools

    • • Operating environments which do not provide native USB support For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb-support.html). Internal USB Functionality An internal USB connector is available for use with USB drive keys only. The...

  • Page 84: Array Diagnostic Utility

    Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation. For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).

  • Page 85: Integrated Management Log

    For Windows®: IML Viewer − For Linux: IML Viewer Application • From within HP Insight Diagnostics For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Keeping the System Current List of Tools: Drivers ............................85 Resource Paqs..........................86...

  • Page 86: Resource Paqs

    If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support).

  • Page 87: Change Control And Proactive Notification

    Server Software and Configuration Utilities Change Control and Proactive Notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://h18023.www1.hp.com/solutions/pcsolutions/pcn.html).

  • Page 89: Battery Replacement

    Battery Replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
  • Page 90 HP ProLiant DL360 Generation 4p Server User Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure.

  • Page 91: Troubleshooting

    To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide. •...

  • Page 92: Important Safety Information

    HP ProLiant DL360 Generation 4p Server User Guide To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start Diagnosis Flowchart (on page 99)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General Diagnosis...
  • Page 93 Troubleshooting WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts.

  • Page 94: Warnings And Cautions

    HP ProLiant DL360 Generation 4p Server User Guide WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Warnings and Cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module- level repair.
  • Page 95 Troubleshooting • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment.

  • Page 96: Preparing The Server For Diagnosis

    NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up to date.

  • Page 97: Symptom Information

    If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 84) and use the survey page to view the current configuration or to compare it to previous configurations. •...

  • Page 98: Diagnostic Steps

    Diagnostic Steps To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start Diagnosis Flowchart (on page 99)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General Diagnosis...

  • Page 99: Start Diagnosis Flowchart

    Troubleshooting Start Diagnosis Flowchart Use the following flowchart to start the diagnostic process. Item Refer to "General Diagnosis Flowchart (on page 101)" "Power-On Problems Flowchart (on page 103)" "POST Problems Flowchart (on page 106)" "OS Boot Problems Flowchart (on page 108)" "Server Fault Indications Flowchart (on page 111)"...
  • Page 100 HP ProLiant DL360 Generation 4p Server User Guide...

  • Page 101: General Diagnosis Flowchart

    "Hardware Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • "Server Information You Need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). •...
  • Page 102 HP ProLiant DL360 Generation 4p Server User Guide...

  • Page 103: Power-On Problems Flowchart

    • Faulty internal component Item Refer to Server user guide, located on the Documentation CD, or the HP website (http://www.hp.com/products/servers/platforms). "HP Insight Diagnostics (on page 84)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
  • Page 104 • Server maintenance and service guide, located on the Documentation CD, or the HP website (http://www.hp.com/products/servers/platforms) "System Open Circuits and Short Circuits" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
  • Page 105 Troubleshooting...

  • Page 106: Post Problems Flowchart

    Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). "Video Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). KVM or RILOE documentation "Loose Connections (on page 97)"...
  • Page 107 Troubleshooting Item Refer to...

  • Page 108: Os Boot Problems Flowchart

    Controller documentation "HP Insight Diagnostics (on page 84)" • "Loose Connections (on page 97)" • "CD-ROM and DVD Drive Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Controller documentation...
  • Page 109 HP website (http://www.hp.com/support). • "Contacting HP Technical Support or an Authorized Reseller" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • "Hardware Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
  • Page 110 HP ProLiant DL360 Generation 4p Server User Guide...

  • Page 111: Server Fault Indications Flowchart

    "Event List Error Messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). Server user guide, located on the Documentation CD, or the HP website (http://www.hp.com/products/servers/platforms) System Management Homepage at https://localhost:2381 (https://localhost:2381) "Power-On Problems ("Power-On Problems Flowchart"...
  • Page 112 Server maintenance and service guide, located on the Documentation CD, or the HP website (http://www.hp.com/products/servers/platforms) "HP Insight Diagnostics (on page 84)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
  • Page 113 Troubleshooting...

  • Page 114: Post Error Messages And Beep Codes

    A server generates only the codes that are applicable to its configuration and options. HP ProLiant p-Class server blades do not have speakers and thus do not support audio output. Disregard the audible beeps information if the server falls into this category.

  • Page 115: Electrostatic Discharge

    Electrostatic Discharge In This Section Preventing Electrostatic Discharge.....................115 Grounding Methods to Prevent Electrostatic Discharge.............116 Preventing Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static- sensitive devices.

  • Page 116: Grounding Methods To Prevent Electrostatic Discharge

    HP ProLiant DL360 Generation 4p Server User Guide Grounding Methods to Prevent Electrostatic Discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis.

  • Page 117: Regulatory Compliance Notices

    Regulatory Compliance Notices In This Section Regulatory Compliance Identification Numbers ................117 Federal Communications Commission Notice ................118 Declaration of Conformity for Products Marked with the FCC Logo, United States Only ..119 Modifications..........................120 Cables ............................120 Canadian Notice (Avis Canadien) ....................120 European Union Regulatory Notice....................121 Japanese Notice ..........................122...

  • Page 118: Federal Communications Commission Notice

    HP ProLiant DL360 Generation 4p Server User Guide Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.

  • Page 119: Class B Equipment

    For questions regarding this product, contact us by mail or telephone: • Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone:...

  • Page 120: Modifications

    HP ProLiant DL360 Generation 4p Server User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Modifications...

  • Page 121: European Union Regulatory Notice

    Regulatory Compliance Notices European Union Regulatory Notice This product complies with the following EU Directives: • Low Voltage Directive 73/23/EEC • EMC Directive 89/336/EEC Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family.

  • Page 122: Japanese Notice

    HP ProLiant DL360 Generation 4p Server User Guide Japanese Notice BSMI Notice...

  • Page 123: Korean Notices

    Regulatory Compliance Notices Korean Notices Class A Equipment Class B Equipment Laser Compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1.

  • Page 124: Battery Replacement Notice

    To forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an...

  • Page 125: Taiwan Battery Recycling Notice

    Regulatory Compliance Notices Taiwan Battery Recycling Notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

  • Page 127: Server Specifications

    Server Specifications In This Section Environmental Specifications.....................127 Server Specifications ........................127 Environmental Specifications Temperature range* Specification Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity Specification (noncondensing)** Operating 10% to 90% Non-operating 5% to 95%...
  • Page 128 HP ProLiant DL360 Generation 4p Server User Guide Input requirement Specification Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 6.0 A (110 V) to 3.0 A (220 V) Rated input power...

  • Page 129: Technical Support

    HP's customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.
  • Page 130 − If you have purchased a Care Pack (service upgrade), call 1-800-633- 3600. For more information about Care Packs, refer to the HP website (http://www.hp.com). • Outside North America, call the nearest HP Technical Support Phone Center.

  • Page 131: Acronyms And Abbreviations

    Acronyms and Abbreviations ABEND abnormal end Array Configuration Utility Automatic Server Recovery BBWC battery-backed write cache double data rate driver update Extended Feature Supplement International Electrotechnical Commission...
  • Page 132 HP ProLiant DL360 Generation 4p Server User Guide Integrated Lights-Out Integrated Management Log initial program load interrupt request multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays...
  • Page 133 Acronyms and Abbreviations PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self-Test Processor Power Module ProLiant Support Pack preboot eXecution environment RBSU ROM-Based Setup Utility RILOE II Remote Insight Lights-Out Edition II SATA serial advanced technology attachment...
  • Page 134 HP ProLiant DL360 Generation 4p Server User Guide SCSI small computer system interface SDRAM synchronous dynamic RAM Systems Insight Manager SIMM single inline memory module system power module support software diskette TMRA recommended ambient operating temperature unit identification universal serial bus...
  • Page 135 Acronyms and Abbreviations VHDCI very high density cable interconnect Wake-on LAN...

  • Page 137: Index

    Index configuration of system 39, 40, 69 Configuration Replication Utility 71 connection problems 97 connectors 7 contacting HP 131 crash dump analysis 14 creating a disk image 75 AC power supply 55 CSR (customer self repair) 131 access panel 28...
  • Page 138 HP ProLiant DL360 Generation 4p Server User Guide fan zones 20 installing operating system 40 fans 23 Installing Rack Products video 32 features 7 Integrated Lights-Out (iLO) 78 Federal Communications Commission (FCC) Integrated Lights-Out ROM-Based Setup Utility Notice 120, 122...
  • Page 139 Index Online ROM Flash Component Utility 77 rack installation 31, 32, 36 online spare memory 46, 47, 73 Rack Products Documentation CD 32 online spare memory LED 14 rack resources 32 operating system crash 14 rack stability 94 operating systems 40, 86 rack warnings 36 optimum environment 33 RAID configuration 74...
  • Page 140 HP ProLiant DL360 Generation 4p Server User Guide SmartStart, overview 69 space requirements 33 warnings 36, 94 specifications, server 129 website, HP 131 start diagnosis flowchart 98 static electricity 117 support 131 support packs 69 supported operating systems 86 Survey Utility 83...

Table of Contents