Related Manuals for HP E30
Summary of Contents for HP E30
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Page 1: User Guide
HP NetServer E Series (E 30 and E 40) User Guide HP Part Number D4949-90001 Printed February 1997... -
Page 2: Audience Assumptions
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. -
Page 3: Table Of Contents
Auto Alert ..................... 16 Web Interface ....................17 Remote Console Options ................17 4 Installing UPS Software ................21 Before Installing UPS Software................ 21 UPS Installation for Microsoft Windows NT ............. 21 To Install the UPS Software on the HP NetServer ........22... - Page 4 To Install the UPS Manager Application............23 UPS Installation for Novell NetWare / IntranetWare........24 To Install the UPS Software on the HP NetServer ........24 To Install the User Interface on a Local Client PC........25 To Install the UPS Manager Application............26 5 Accessories....................
- Page 5 Noise Declaration and Ergonomics ............. 54 Laser Safety Statement ................54 Notice for Japan:....................55 VCCI Statement, HP NetServer E 30 ............55 VCCI Statement, HP NetServer E 40 ............56 Notice for Korea: RFI Statement..............56 Notice for Mexico: Hardware Warranty Statement ......... 57 Notice for UK: General Approval..............
- Page 6 D Service and Support..................79 System Design, Integration, and Support ............79 Information and Support When You Need It............ 79 HP NetServer Navigator Release History and Status Report ......80 HP NetServer Navigator CD-ROM Subscription Service......... 81 HP NetServer Navigator .................. 82 CompuServe Discussion Forum and Library...........
- Page 7 User IDs and Passwords ................104 IP Address Restriction ................105 Encryption....................105 Using Remote Console Options ..............106 HP Remote Console Redirection (E 40 only) ..........107 Graphic Console Redirection (Windows NT)..........112 RCONSOLE (NetWare / IntranetWare)............. 117 Index ........................121...
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Page 9: Installation Overview
This user guide contains instructions for installing and configuring the HP NetServer E 30 and E 40. Please note that there are places in this guide that contain information unique to the E 30 or E 40. These sections are titles with the phrase "E 30 Only"... -
Page 10: Remove The Cover
Chapter 1 Installation Overview Remove the Cover If you are installing options, you will need to remove the cover. To install options, you will need a flat 1/4-inch screwdriver and T15 TORX® driver; you do not need tools to remove the cover WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. -
Page 11: Install Additional Memory
Chapter 1 Installation Overview Key Lock Cover Release Latches Air Cooling Duct T-hook Figure 1-1. Unlocking and Opening the NetServer Install Additional Memory Use HP SIMMs listed on the Technical Information Label on top of the chassis. - Page 12 Chapter 1 Installation Overview 1. Remove the air cooling duct. Lift the front until the T-hook is free of its slot as shown below. Then gently pull the duct towards the front of the NetServer and up and out of the chassis. Store it in a safe place for now; you must replace it before you replace the NetServer cover.
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Page 13: Install Additional Pci And Isa Boards
Do not install ISA-non-Plug-and-Play boards until instructed by the Configuration Assistant program. E 40: Install all adapter boards at this time. For a list of boards HP has tested and the README file with the latest configuration information, view the tested products list located on the Navigator CD-ROM. -
Page 14: Install Additional Mass Storage Devices
If you are installing an IDE drive or internal SCSI devices in certain configurations, you may need additional cables or adapters. For part numbers for HP cables, adapters, and trays, and configuration information, see the Technical Reference Label on the side of the chassis or the Navigator CD-ROM. -
Page 15: Hp Netserver Navigator
NetServer. Three methods of configuration are available: Express, Custom, and Replicate. Express configuration is the preferred method to configure your HP NetServer since it leads you through the configuration process in sequence and offers you default selections. An Express configuration includes the following steps: •... -
Page 16: Hp Management Solutions
Chapter 2 HP NetServer Navigator • Configure Disk Array (E 40 only): If you have an external HP disk array, you must configure it with the disk array utility. • Install Utility Partition: This step creates an 8 MB utility partition on the server hard disk where Navigator will copy the Diagnostic Assistant, BIOS Update Utility and other utilities. -
Page 17: Hp Netserver Utilities
Chapter 2 HP NetServer Navigator HP NetServer Utilities HP NetServer Utilities takes you to a menu where you can directly execute utilities such as the following: • Diagnostic Assistant: An easy-to-use hardware diagnostic for system verification, burn-in, and rapid troubleshooting •... -
Page 19: Hp Netserver Management
The following is a brief description of these features. To understand how to use each function, use the Information Assistant help system. Boot the HP Network Navigator CD-ROM on the E Series NetServer and run Information Assistant, or install Information Assistant as an application program on a Windows client machine (see "Installing HP Information Assistant Software,"... -
Page 20: Finding Information
Chapter 3 HP NetServer Management Finding Information Information Assistant provides you with many ways of navigating through its topics and locating information. For example, you can: Select a topic from the Map. Displays a window with an outline of every module, and topic in the Information Assistant for the selected product. -
Page 21: Copying And Printing Information
Installing HP Information Assistant Software HP Information Assistant runs on an HP Vectra or other PC running Windows 3.1 and above, Windows 95 or Windows NT. HP Information Assistant can be installed in one of two ways: •... -
Page 22: Installing From The Cd-Rom
CD-ROM, and then run setup on the client PC. If you plan to let multiple users run the HP NetServer Information Assistant from the network, it is advisable to copy the data files to the network. -
Page 23: Server Management Using Hp Support Anywhere
5. Follow the instructions that appear on your screen. Running the Setup Program on a Client PC To run the HP NetServer Information Assistant from a client PC, it is necessary for the client to run the setup program that was installed onto the network hard disk, as follows: 1. -
Page 24: Auto Alert
HP Support Anywhere Installation and User Guide. Auto Alert HP Support Anywhere’s Auto Alert feature allows you to monitor the operating environment of an HP NetServer and sends notifications and alarms to a designated workstation based on factory-defined error thresholds. Auto Alert provides: •... -
Page 25: Web Interface
Anywhere Installation and User Guide. Remote Console Options The HP NetServers E Series incorporate remote access capabilities that allow you to access your NetServer from a remote site. Remote access is particularly useful for network administrators, VARs, support technicians, and other maintenance personnel who can evaluate, maintain, and, if necessary, reconfigure a NetServer remotely. - Page 26 E 40 from a remote location. Using this feature, the console display exactly mimics the display at the NetServer. In this way, you can take full control of your HP NetServer from the remote console. pcANYWHERE32 graphics console redirection requires your HP NetServer to be running Windows NT.
- Page 27 Perform NOS-level configuration, including modification of network settings For instruction on setup and use of RCONSOLE remote access at the NetServer, see Appendix E. For detailed information about RCONSOLE setup and use at the remote client, refer to the HP Support Anywhere Installation and User Guide.
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Page 29: Installing Ups Software
(See the instructions in the road map for your E Series NetServer). • Microsoft Windows NT (version 3.5 or later) is up and running on your HP NetServer. You must have administrator capabilities to install this software. -
Page 30: To Install The Ups Software On The Hp Netserver
To Install the UPS Software on the HP NetServer To install the UPS Software on the HP NetServer to which the UPS is connected, perform the following steps: 1. Insert the Navigator CD-ROM into the CD-ROM drive. -
Page 31: To Install The Ups Manager Application
To Install the UPS Manager Application Optionally, you can install the HP PowerWise Manager application on the central management console running HP OpenView for Windows or Support Anywhere. 1. If the server’s CD-ROM drive is accessible, keep the CD-ROM at its present location. -
Page 32: Ups Installation For Novell Netware / Intranetware
You have unloaded any earlier versions of HP PowerWise Assistant, and removed it from the AUTOEXEC.NCF file. Refer to the UPS README file for details. If you are using HP OpenView for Windows to manage your HP PowerWise UPS, make sure that: •... -
Page 33: To Install The User Interface On A Local Client Pc
You will need to identify the server as a Master or a Slave. For the Master server, you must identify the port on the server to which the HP PowerWise UPS is connected. For a Slave server, you must provide the name of the Master. -
Page 34: To Install The Ups Manager Application
In the Installation Options window, select PowerWise Assistant (user interface only). To Install the UPS Manager Application Optionally, you can install the HP PowerWise Manager application on the central management console running HP OpenView for Windows, or Support Anywhere. To install the UPS Software, perform the following steps: 1. -
Page 35: Accessories
ISA non-Plug-and-Play accessory boards Installing IDE Devices The HP NetServer E Series chassis contains six mass-storage shelves. The front four shelves (shelves 1–4) allow for the installation of a 3.5" flexible disk drive and three 3.5" or 5.25" mass storage devices. The rear shelves (shelves 5 and 6) allow for the installation of two 3.5"... -
Page 36: Installing An Additional Ide Cd-Rom Drive
IDE slave device. IDE Cabling There is one IDE cable supplied with your HP NetServer. It plugs into the connector on the system board labeled "Secondary IDE Channel"(the lower connector). There are two device connectors on the cable. The first device connector is connected to the preinstalled IDE CD-ROM drive. -
Page 37: Installing An Ide Hard Disk Drive In A Front Shelf
6. Remove the mass storage tray from one of the empty front shelves. Save the screws for reuse. 7. If the CD-ROM is not an HP accessory, attach the mounting rails to the CD-ROM with the screws provided. 8. Slide the drive completely into the shelf. -
Page 38: Installing An Ide Hard Disk Drive In A Rear Shelf
Chapter 5 Accessories Use these instructions to install an additional hard disk drive. 1. Backup the system. 2. If necessary, shut down the network operating system. 3. Turn off the server and display and disconnect all external cables and power cords. 4. -
Page 39: Configuring Isa Non-Plug-And-Play Boards
If you installed any ISA non-Plug-and-Play accessory boards, such as certain modem boards, network interface boards, or multi-port boards in an E Series HP NetServer, you will need to allocate system resources for each of these boards using the Setup utility. - Page 40 (via switches or jumpers on the board) so that the boards have different resource requirements. 2. Turn on the power switch on your HP NetServer and display monitor. 3. When you see the message "F2 = Setup" on the display monitor, press the F2 function key.
- Page 41 Chapter 5 Accessories 10. Use the up and down keys to select the DMA channel that corresponds to the DMA channel required for the ISA board you are installing, and press the F7 or F8 key to reserve that DMA channel. Reserve all DMA channels needed for the board.
- Page 42 Chapter 5 Accessories Reserve IRQs for all remaining ISA non-Plug-and-Play boards you are installing. 17. Press the Escape key several times to exit the Setup utility. When the Save Changes and Exit dialog displays on the screen, press the Enter key. The NetServer will reboot.
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Page 43: Troubleshooting
6 Troubleshooting Troubleshooting Tools If you are having problems installing your HP NetServer, there are a number of different tools available for troubleshooting: • HP NetServer Information Assistant contains the following tools: ◊ Troubleshooting Information ◊ Part Information ◊ List of Error Messages and Beep Error Messages •... -
Page 44: If The System Will Not Power On
Chapter 6 Troubleshooting If the System Will Not Power On Follow these steps if the power/activity light does not light green after you press the power-on button: 1. Check to ensure that all cables and power cords are firmly plugged into their proper receptacles. -
Page 45: Error Messages
2. Simplify the HP NetServer configuration to the minimum required: a monitor, one flexible disk drive, one CD-ROM drive, one hard disk drive, keyboard, mouse, and NIC. -
Page 46: Clearing The Cmos Configuration
Chapter 6 Troubleshooting 1. Turn off the display, the computer, and any external devices. 2. Unplug all cables from the power outlet. 3. Remove the cover. 4. Check the following: ◊ If you have installed an accessory board, check that the board is firmly seated in its slot and that any switches or jumpers on the accessory board are properly set. - Page 47 Chapter 6 Troubleshooting To clear the configuration: 1. Turn off the power switch on the NetServer and remove the cover and the cooling duct. 2. Move the system board switch 6 to the closed position to clear the configuration. 3. Turn on the power switch on the NetServer. A message displays indicating that the configuration has been cleared.
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Page 48: Hardware Problems
SCSI controller board. Check that the boot device is enabled in the Start-up center under the Security menu of the Setup program. If the problem persists, contact your HP support organization.. Verify that the boot device has an operating system installed. -
Page 49: The Display Does Not Work
If you can read the screen, use the Display option in the Windows Control Panel to change the refresh rate, otherwise use the Setup program. 4. If the screen goes blank after Windows has booted, contact your HP support organization. -
Page 50: The Keyboard Or Mouse Does Not Work
Chapter 6 Troubleshooting The Keyboard or Mouse Does Not Work 1. Check that the keyboard and mouse are connected to the correct sockets. Refer to the I/O panel label on the rear panel of the NetServer. 2. Check that the mouse is correctly defined in the Windows Control Panel. 3. -
Page 51: Battery Problems
11. Choose the Exit option and save the changes to save the new password(s). Battery Problems If your HP NetServer repeatedly loses its configuration or the CPU clock stops, you should replace the battery or install an external battery (an external battery... -
Page 52: To Install A Replacement Battery
Chapter 6 Troubleshooting with a 5 year lifespan is available from HP, order 1420-0513 from your authorized reseller). WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace only with the same or equivalent type recommended by the manufacturer. -
Page 53: You Can't Start The Setup Program
Chapter 6 Troubleshooting 5. Replace the cooling duct and the cover. You Can’t Start the Setup Program This may be due to the copy of the NetServer’s configuration in memory being corrupted by a program, in which case you will need to erase this bad configuration. -
Page 55: A Specifications
A Specifications The specifications listed below can vary if you install a mass storage device in your server that has more stringent environmental limits. Make sure that the operating environment for your server is suitable for all the mass storage devices that you are using. -
Page 56: Weight And Dimensions
Cable Length Keyboard cable 2 m (6.6 ft) Power Supply Specifications HP NetServer E 30 Power supply input voltage 100 to 127 VAC ~ 5 A at 50/60 Hz 200 to 240 VAC ~ 3 A at 50/60 Hz Manual switching between 115 and 230 V... -
Page 57: B Regulatory Information
Consult the dealer or an experienced radio/television technician for help. Hewlett-Packard’s system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your computer. Changes or modifications not expressly approved by Hewlett-Packard could void the user’s authority to operate the equipment. -
Page 58: Fcc Declaration Of Conformity (E 40)
Santa Clara, CA 95052 declares, that the product Product Name: Network Server Model Number(s): HP NetServer E 40 6/180, 6/200, CTO Mod 0, BTO Product Options: conforms to the following Product Specifications: EMC: FCC Title 47 CFR, Pat 15, Class B... -
Page 59: Cd-Rom
Appendix B Regulatory Information CD-ROM The following information applies only to servers with factory-installed drives. CD-ROM Electrical Safety Statement WARNING To prevent fire or shock hazard, do not expose the unit to rain or moisture. To avoid electrical shock, do not open the cabinet. Refer servicing to qualified personnel only. -
Page 60: Battery
Appendix B Regulatory Information Battery This product uses a lithium battery. WARNING Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. AVERTISSEMENT Il y a danger d’explosion s’il y a remplacement incorrect de la batterie. -
Page 61: Declaration Of Conformity
Product Name: Network Server Model Number(s): HP NetServer E 30 5/133, 5/166, CTO Mod 0 HP NetServer E 40 6/180, 6/200, CTO Mod 0, BTO Product Options: conforms to the following Product Specifications: Safety: IEC 950: 1991 + A1, A2 / EN 60950: 1992 + A1, A2... -
Page 62: Notice For Finland: Laser Safety Statement
Regulatory Information Notice for Finland: Laser Safety Statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP NetServer - verkkopalvelimeen voidaan asentaa lisävarusteena E 40 laitteensisainen CD-ROM-lukulaite, joka on laserlaite. Kyseinen CD-ROM-lukulaite on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä lukulaitteen suojakotelo estää laseräteen pääsyn laiteen ulkopuolelle. -
Page 63: Notice For Japan
KLASSE 1 PRODUKT befindet sich der Obersiete des Geräts. Notice for Japan: VCCI Statement, HP NetServer E 30 (Translation) This equipment is in the 1st Class category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). -
Page 64: Vcci Statement, Hp Netserver E 40
Appendix B Regulatory Information VCCI Statement, HP NetServer E 40 (Translation) This equipment is in the 2nd Class category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). When used in a residential area, radio interference may be caused. -
Page 65: Notice For Mexico: Hardware Warranty Statement
Appendix B Regulatory Information Notice for Mexico: Hardware Warranty Statement This warranty statement applies only to sales in Mexico. Póliza de Garantía Hewlett-Packard de México, S. A. de C. V. con domicilios en: Guadalajara, Jalisco Monterrey, Nvo. León Montemorelos No. 299 Calz. -
Page 66: Notice For Uk: General Approval
En caso de que la presente garantía se extraviara, el consumidor puede recurrir a su proveedor para que se le expida otra póliza de garantía, previa presentación de la nota de compra o factura respectiva. Notice for UK: General Approval The HP NetServer and HP NetServer are approved under approval E 30... -
Page 67: C Warranty And Software License
"Reseller"). Some newly-manufactured products may contain remanufactured parts equivalent to new in performance. If HP or Reseller receives notice of such defects during the warranty period, HP or Reseller will either, at its option, repair or replace products that prove to be defective. -
Page 68: Hardware Accessories Limited Warranty
Limited Warranty Table section below. The warranty commences on receipt of this product by Customer from HP or Reseller. If HP or Reseller receives notice of such defects during the warranty period, HP or Reseller will either, at its option, repair or replace products that prove to be defective. -
Page 69: Pre-Failure Warranty
The HP SCSI-based hard disk drives are covered by the Pre- Failure Warranty. -
Page 70: Customer Responsibilities
HP harmless from all loss, damage, expense or liability in connection with such use. To the extent HP is held legally liable to Customer, HP’s liability is limited to: 1. Damages for bodily injury; and 2. Direct damages to tangible property up to a limit of $100,000 or the purchase price of the specific product that caused such damage. -
Page 71: Obtaining Warranty Service
2. Travel and labor charges for on-site repairs caused by third-party hardware or software; 3. Loss of, or damage to, an HP NetServer in transit when Customer is responsible for the transportation charges. For on-site service, Customer must provide the following: 1. -
Page 72: Return To Hp/Reseller
Customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP or Reseller for warranty service. HP or Reseller shall pay for return of products to Customer except for products returned to Customer in another country. -
Page 73: Hp Netserver Limited Warranty Coverage
During the warranty period, telephone technical support is available to assist with setup, configuration, startup, and troubleshooting of your hardware product. Prior to calling HP or Reseller, please follow this checklist. This will allow HP or Reseller to assist you more quickly and efficiently. -
Page 74: U.s. And Canada
Operating system type and revision level U.S. and Canada For hardware service and telephone support, contact either: • A participating Reseller • HP Customer Support Center (Colorado): 970-635-1000 Europe For hardware service and telephone support, contact either: • A participating Reseller •... -
Page 75: Asia/Pacific
Extensive technical information, product updates, and interactive forums are available 24 hours a day, 7 days a week. More detailed information regarding these tools may be obtained at HP’s home page on the Internet World Wide Web. Bulletin Board Service:... -
Page 76: Supplemental Warranty Service And Support
Supplemental Warranty Service and Support Enhanced hardware warranty services, such as after-hour or weekend coverage, faster response time, and service in an HP Excluded Travel Area, may be available from HP or Reseller at additional charge. To complement HP’s hardware warranty services, network and software support services such as •... - Page 77 Customer’s remedy shall be to return the media to HP for replacement. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other nonremovable media copies of the software product.
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Page 78: Hp Software Product License Agreement
The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP. License Grant. HP grants you a license to Use one copy of the Software. "Use" means storing, loading, installing, executing or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. - Page 79 Warranty and Software License No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP’s prior written consent is obtained. In some jurisdictions, HP’s consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation.
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Page 80: Hp Netserver Warranty Frequently-Asked Questions
Questions Q: What is the intention of the HP NetServer Warranty? A: The HP NetServer Warranty is intended to protect you from any defects in workmanship or materials of the hardware product for a period of time after your purchase. Though some limited technical support is available... - Page 81 For example, when the memory used may relate to the problem you are experiencing, you will be asked to remove the third-party memory to confirm the problem still exists before a service provider is dispatched. HP does not cover on-site visits caused by third-party products, whether internal or external to the HP NetServer system processor unit.
- Page 82 HP and HP Authorized Service Providers. Q: Can I keep the defective part that is being replaced? A: No. All removed parts, in their entirety, become the property of HP. The replacement part then becomes your property.
- Page 83 A: For maximum system reliability and data integrity, here are some recommendations: a. Ensure that all HP NetServer covers, panels, and board retainers are in place to provide proper airflow whether the system is free-standing, rack-mounted, or being shipped;...
- Page 84 Use current driver and software revision levels to optimize your server environment. Q: Is the warranty still valid if I ship my HP NetServer to another location within my company? A: The warranty is valid as long as the HP NetServer remains in the country where you purchased it.
- Page 85 Third-party hardware or software ∗ Operating system type and revision level Q: How can I track changes that could affect the operation of my HP NetServer? A: Many customers have found it extremely useful to keep a system log. This...
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Page 87: D Service And Support
HP—knows your unique operating procedures and can provide local, personal, and uniquely responsive support. Your Authorized HP Reseller is backed by special HP resources; your company’s information systems department is normally backed by a Response Center telephone support contract from HP. -
Page 88: Hp Netserver Navigator Release History And Status Report
• Bulletin Board System • Automated Fax • HP Repair and Telephone Support HP provides a complete communications program to help you keep up to date with your HP NetServer: • HP NetServer Support News • Navigator CD-ROM Subscription This chapter also covers the following: •... -
Page 89: Hp Netserver Navigator Cd-Rom Subscription Service
Appendix D Service and Support The status report for your specific HP Navigator CD-ROM describes in detail any software updates between this version of the CD-ROM and the previous version. To obtain a release history or a status report, you will need one of these document numbers: •... -
Page 90: Hp Netserver Navigator
For subscription information on the Navigator CD-ROM, obtain ordering instructions from the library at the HPPC forum on CompuServe, via HP’s World Wide Web home page, or from HP’s automated fax system. Each of these services is described elsewhere in this chapter. -
Page 91: World Wide Web And Internet Ftp
See “Joining CompuServe,” at the end of this chapter, to open a CompuServe account (with a free introductory membership and free usage credit). World Wide Web and Internet FTP HP has a home page on the Internet World Wide Web specifically for the HP NetServer http: //www.hp.com: 80/netserver/support/news_main.html... -
Page 92: Automated Fax
Call (408) 553-3500 to connect to the HP NetServer Support BBS. Automated Fax HP’s automated fax system contains full product data sheets, price guides, and a subset of the HP NetServer support information. In the U.S., call (800) 333-1917 from a push button tone phone to request that an index of available documents be sent to your fax machine. -
Page 93: Telephone Support
Telephone support is generally available from the manufacturers and resellers of the various non-HP hardware and software components. Refer to the product documentation or your reseller for additional information. Assistance with additional functions such as system design, operating system upgrades, or performance optimization—and assistance with other technical areas,... - Page 94 Appendix D Service and Support • HP Customer Support Center (Colorado) (970) 635-1000 from 6 AM to 8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM Mountain Time on Saturday For hardware repair or telephone support in Europe, contact either: •...
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Page 95: Ordering Hp Cables, Drive Trays, And Technical Publications
Ordering HP Cables, Drive Trays, and Technical Publications If you need more technical information, Hewlett-Packard publishes other references that you can order from HP, such as the HP NetServer Product Line Service Handbook. Service information and reference documents, such as the Dealer Configuration File Creation Guide (CFG), are also available in Information Assistant on the Navigator CD-ROM. -
Page 96: Contacting Hp Regional Headquarters
Contacting HP Regional Headquarters Should you need to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot locate an HP office, contact one of the Worldwide HP Marketing Headquarters listed here:... -
Page 97: Joining Compuserve
Appendix D Service and Support Joining CompuServe To open a CompuServe account or to obtain information on access numbers and charges in your country, you can purchase a CompuServe startup kit at a computer software reseller or you can contact CompuServe directly. Mention “Representative 133”... -
Page 99: E Server Management Using Hp Support Anywhere
User Guide. Using Auto Alert Auto Alert is a service that monitors the operating environment of HP NetServers and generates notifications and alarms based on factory-defined error thresholds. The changes are identified by SNMP alarm agents which, during installation, are... - Page 100 (capacity), Network Interface Card (NIC) status, and predictive SCSI drive failure. Figure E-1. Example of a Notification Sent to the Support Anywhere Client The severity of the notification coming from the HP NetServer is color-coded in the traffic light icon located in the upper-left corner of the screen: •...
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Page 101: Auto Alert Response Options
If you are not sure how to respond to an Auto Alert notification, print a copy of the Support Anywhere notification for a reference, then call your dealer or contact HP Customer Support. - Page 102 Appendix E Server Management Using HP Support Anywhere Auto Alert Advice To get more information about an Auto Alert notification, click Advice. A standard Windows help screen appears with context-appropriate information about the current Auto Alert notification. The following Advice screen explains the red light notification shown in the preceding figure.
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Page 103: Using Support Anywhere Web
Appendix E Server Management Using HP Support Anywhere Continue clicking OK until all notifications have been cleared. When all notifications are cleared, Support Anywhere returns your Support Anywhere Client to the application that was running prior to receipt of the first alarm notification. - Page 104 Appendix E Server Management Using HP Support Anywhere Figure E-3. Support Anywhere Initial Welcome screen Support Anywhere lists all managed NetServers currently configured for your network. When you click on a server, your web browser connects you to that server’s home page.
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Page 105: Server Description Page
Appendix E Server Management Using HP Support Anywhere Figure E-4. Support Anywhere Home Page—Server Description Server Description Page This is the NetServer’s home page, which provides you with a quick overview of the NetServer’s current operational status and configuration. The key elements include: •... -
Page 106: Server Configuration Pages
Appendix E Server Management Using HP Support Anywhere • Current Alarms The number of current outstanding alarms generated by this NetServer is displayed in bold red text. For more detailed information, click Alarms to view an Alarm Summary and an Alarm History. - Page 107 Appendix E Server Management Using HP Support Anywhere Figure E-5. Support Anywhere Configuration Page—Disk Storage To change a threshold setting: 1. Click to highlight the box containing the value you want to modify. 2. Enter a new value. 3. At the bottom of the page, click Accept to install the new values for future notifications.
- Page 108 Appendix E Server Management Using HP Support Anywhere Figure E-6. Support Anywhere Configuration Page—Network Interface Card The filename of the NIC driver is identified along with a description of the driver, and the interrupt. SCSI Bus Information This page provides important information about your SCSI Bus configuration. In...
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Page 109: Menu Buttons
Appendix E Server Management Using HP Support Anywhere Menu Buttons In addition to the descriptive information about the NetServer, Support Anywhere’s sidebar menu provides six buttons to help you manage your NetServer in the context of your network. Refresh Clicking Refresh updates all server information for the selected server. - Page 110 Appendix E Server Management Using HP Support Anywhere Support Anywhere clears all checked alarms from the Alarms Summary, stores a record of the acknowledged alarms on the Alarms History page, and returns you to the Server Description home page. NOTE Information about a cleared alarm is retained in the Alarm History.
- Page 111 The Alarms History page is a complete listing of all "Accepted" or acknowledged alarms produced by the server. HP Support If your client is connected to the Internet, click HP Support for information about NetServer maintenance, configuration, and repair. When maintenance or configuration questions arise and you are connected to the internet, you can quickly get answers.
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Page 112: Web Security Considerations
Can anyone with a browser connect to your servers? This is a realistic concern. That’s why HP recommends that you have a security strategy in place before connecting to the Internet. Such a strategy may include the installation of one or more of the following security measures: •... -
Page 113: Ip Address Restriction
Appendix E Server Management Using HP Support Anywhere By installing user ID and password protection, you can set security down to the web page level. However, user IDs and passwords are a minimal security solution. For increased effectiveness, you should consider combining passwords and IDs with other strategies such as IP restriction and encryption. -
Page 114: Using Remote Console Options
X Supported feature * Feature supported on Novell Web Server 3.0 Using Remote Console Options The HP NetServer E 40 offers a range of remote control capabilities, which allow you access to a NetServer from a remote site. With a modem connection at one of the NetServer’s serial ports, personnel at a distant workstation or terminal can... -
Page 115: Hp Remote Console Redirection (E 40 Only)
User Guide. HP Remote Console Redirection (E 40 only) The HP NetServer E 40’s built-in Remote Console Redirection can be used to provide troubleshooting and diagnostic services to your HP NetServer customers. Remote Console Redirection allows you to provide a service to your customers without the necessity of traveling to your customer’s site. - Page 116 Server Management Using HP Support Anywhere You may need assistance setting up a NetServer for HP Console Redirection, particularly if you are unfamiliar with DOS-prompt computing. In such a case, HP recommends that you first establish phone contact with your VAR or system administrator and have him or her walk you through the setup procedure defined in the remote console setup at the NetServer.
- Page 117 The HP NetServer must be rebooted as part of the installation for console redirection at the server. The HP NetServer E 40 is equipped with two built-in serial ports located on the back of the unit. They are designated Serial A (COM 1) and Serial B (COM 2).
- Page 118 NetServer. Connect the modem to the port you have chosen for console redirection, either Serial A or Serial B. Modem Initialization At the HP NetServer, the third step required to enable console redirection is initializing the modem. To initialize the modem (and initiate a remote management session): 1.
- Page 119 6. Select Yes to initialize the modem. (Cancel returns you to the HP Utility Partition’s Main Menu.) At this point, the HP NetServer E 40 awaits a call from the remote console and is functionally disabled until a connection is made. To disable...
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Page 120: Graphic Console Redirection (Windows Nt)
Graphic Console Redirection (Windows NT) If you want to access an HP NetServer running Windows NT and your remote console is running either Windows NT or Windows 95, you can redirect all the information displayed on the HP NetServer to your remote console using pcANYWHERE32. - Page 121 Figure E-11. Graphics Console Redirection (Windows NT) A window on the console display exactly mimics the display at the NetServer. In this way, you can take full control of your HP NetServer from the remote console. However, to enable graphics redirection, pcANYWHERE32 software must be installed on both the NetServer and the remote console.
- Page 122 HP Support Anywhere installation. Installing pcANYWHERE32 on the NetServer During the installation of HP Support Anywhere, the user has the option to copy pcANYWHERE32 host software to the HP NetServer. However, if the HP NetServer you are setting up for remote access does not have pcANYWHERE32 server software already installed, you must install pcANYWHERE32 at the NetServer.
- Page 123 Appendix E Server Management Using HP Support Anywhere 3. Click "Settings..." and then "Advanced...". Configure using the following address and IRQ settings: Table E-3. HP NetServer E 40 Default Serial Port Interrupts E 40 Label Port Interrupt Serial A COM 1...
- Page 124 Appendix E Server Management Using HP Support Anywhere To finish configuration, at the main program window: 1. Click "Be A Host PC." 2. Select the Modem connection item (see illustration below). Figure E-13. pcANYWHERE32 Modem Connection Items 3. Right-click the Modem connection item to display the drop-down menu.
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Page 125: Rconsole (Netware / Intranetware)
Appendix E Server Management Using HP Support Anywhere creating a specific list of allowed callers, or for use of features such as call-back), refer the HP Support Anywhere Installation and User Guide, or to pcANYWHERE32’s online help. RCONSOLE (NetWare / IntranetWare) Novell NetWare RCONSOLE feature works at the NOS level to provide full remote access to a NetServer running Netware 4.11 / IntranetWare. - Page 126 Minimum Server Requirements In order to use RCONSOLE remote access, your server needs: • An external modem or direct connection via one of the HP NetServer E 40’s two serial ports • An HP NetServer running Novell NetWare 4.0, or NetWare 4.11...
- Page 127 Note that the RCONSOLE and associated software must also be setup at the off- site workstation used for remote access. For detailed instruction on the setup and use of Novell’s RCONSOLE at both NetServer and remote client, consult your HP Support Anywhere Installation and User Guide, or your Novell NetWare / IntranetWare documentation.
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Page 129: Index
79 automated FAX help system, 84 hard disk drive battery, 44 IDE, 30 installing, 29, 30 HP support bulletin board, 82, 83, 84 troubleshooting, 42 hardware problems, 41 hardware repair cables, 29, 30, 31 warranty information for, 59... - Page 130 30, 31 Setup program, 45 mouse software troubleshooting, 42 support for, 79 specifications, 47 Starting Navigator CD-ROM HP NetServer Assistant, 91 changing date and time, 9 support Configuration Assistant, 7 BBS, 83 contents, 7 FAX, 84 Management Solutions, 8 Internet, 83...
- Page 131 Index Novell Netware, 24 telephone support, 85 Windows NT, 21 troubleshooting utilities, 9 basics, 35 Diagnostic Assistant, 9 error messages, 37 finding the problem, 36 warranty information tools, 35 for hardware, 59 Web Security, 104 UPS software weight and dimensions, 48 install, 22...