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HP Omen series Maintenance And Service Manual
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HP Omen series Maintenance And Service Manual

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OMEN by HP Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Omen series

  • Page 1 OMEN by HP Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 NVIDIA Corporation in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5 Processor information IMPORTANT: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle.
  • Page 6 Processor information...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................9 Right side ................................9 Left side ................................10 Display ................................. 11 Top ..................................12 TouchPad ............................12 Lights ..............................13 Button and speakers ......................... 14 Keys ..............................15 Using the action keys ........................
  • Page 8 Downloading a BIOS update ......................68 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 69 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............69 8 Backing up, restoring, and recovering ......................71 Creating recovery media and backups ........................ 71 Creating HP Recovery media (select products only) .................
  • Page 9 9 Specifications .............................. 77 Computer specifications ............................77 39.62 cm (15.6 in) display specifications ......................78 Hard drive specifications ............................. 78 10 Power cord set requirements ........................80 Requirements for all countries ..........................80 Requirements for specific countries and regions ....................81 11 Recycling ..............................

  • Page 11: Product Description

    GeForce Radeon RX 460 RX 460 950M 960M 965M R16M- 1050 1050Ti R16M- G1-70 G1-70 Product Name OMEN by HP Laptop PC √ √ √ √ √ √ √ Processor 6th generation Intel® Core™ i7 √ √ √ √ Processor Intel Core i7-6700 HQ (2.6 GHz,...
  • Page 12 Category Description NVIDIA NVIDIA NVIDIA NVIDIA NVIDIA GeForce GeForce GeForce Radeon GeForce GeForce Radeon RX 460 RX 460 950M 960M 965M R16M- 1050 1050Ti R16M- G1-70 G1-70 ● GPS (GPU Performance √ √ √ √ √ Scaling) Internal ● Intel HD Graphics 530 √...
  • Page 13 Category Description NVIDIA NVIDIA NVIDIA NVIDIA NVIDIA GeForce GeForce GeForce Radeon GeForce GeForce Radeon RX 460 RX 460 950M 960M 965M R16M- 1050 1050Ti R16M- G1-70 G1-70 (256 Mx32 GDDR5 x 4 PCs, 1.5 V/7 Gbps), 128-bit ● AMD Radeon RX 460 R16M- √...
  • Page 14 Category Description NVIDIA NVIDIA NVIDIA NVIDIA NVIDIA GeForce GeForce GeForce Radeon GeForce GeForce Radeon RX 460 RX 460 950M 960M 965M R16M- 1050 1050Ti R16M- G1-70 G1-70 ● Black, Pattern: Shadow Mesh ● Ash Silver background + √ √ √ √...
  • Page 15 Microphone HP TrueVision HD: √ √ √ √ √ √ √ HP Wide Vision HD Camera - ● indicator LED, USB 2.0, BSI sensor, f2.0, 88° WFOV ● 720p by 30 frames per second ● Dual array Digital Microphones with...
  • Page 16 Dual array Digital Microphones with appropriate software Audio Dual Speakers: √ √ √ √ √ √ √ ● Bang and Olufsen Support HP Audio Boost ● Ethernet Integrated 10/100/1000 NIC √ √ √ √ √ √ √ Wireless Integrated Wireless options √...
  • Page 17 Category Description NVIDIA NVIDIA NVIDIA NVIDIA NVIDIA GeForce GeForce GeForce Radeon GeForce GeForce Radeon RX 460 RX 460 950M 960M 965M R16M- 1050 1050Ti R16M- G1-70 G1-70 HDMI v2.0 supporting: up to √ √ √ √ √ √ √ 4096x2160 @ 60Hz Connect HDMI 2.0 to dGPU USB 2.0 Ports on Unit: √...
  • Page 18 Category Description NVIDIA NVIDIA NVIDIA NVIDIA NVIDIA GeForce GeForce GeForce Radeon GeForce GeForce Radeon RX 460 RX 460 950M 960M 965M R16M- 1050 1050Ti R16M- G1-70 G1-70 ● LED indicators Security TPM 2.0 √ √ √ √ √ √ √ Kensington Security Lock √...

  • Page 19: External Component Identification

    Drive light (select products only) ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive (select products only). USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub.

  • Page 20: Left Side

    Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 21: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. Display...

  • Page 22: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 23: Lights

    Lights Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 24: Button And Speakers

    Button and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 25: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 26 Icon Description Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

  • Page 27: Bottom

    Bottom Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 28: Rear

    Rear Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
  • Page 29 Component Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 30: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 31 Item Component Spare part number Display panel (see Display assembly on page Top cover with TouchPad and keyboard (see TouchPad on page 58 for a detailed list of country codes) TouchPad board For use with products with Shadow Mesh 860364-001 For use with products with Hybrid Green 860330-001 TouchPad cable...
  • Page 32 Item Component Spare part number USB board cable 856729-001 RTC battery 741976-001 Power connector (includes cable) 858021-001 Power button board 858974-001 Power button board cable 858966-001 Generic SSD 128 GB 2280 M2 SATA-3 Value TL 827560-027 Generic SSD 256 GB 2280 M2 PCIe 3x4SS NVMe TLC TL 847109-008 Generic SSD 512 GB 2280 M2 PCIe 3x4SS NVMe TLC TL, not for products with AMD Radeon 847110-007...
  • Page 33 Item Component Spare part number (20) Battery 3 cell prismatic battery - 61.5 Whr (5360 mAh), for use with products with Intel 6th 849910-850 generation processors or Intel 7th generation processors with AMD Radeon hybrid graphics 4 cell polymer battery - 63.3 Whr (4175 mAh), for use with products with Intel 7th 905277-855 generation processors, not supported with AMD Radeon hybrid graphics (21)

  • Page 34: Display Assembly Subcomponents

    For products with an HD camera 856725-001 For products with a 3D camera 856726-001 Camera Intel RealSense 3D camera 1080p 781624-005 HP Wide Vision HD camera 1720p 846006-003 3D camera cable 859445-001 Raw panel 15.6" panel, FHD AG UWVA , slim-flat 752920-014...

  • Page 35: Miscellaneous Parts

    150 W adapter PFC smart, slim,4.5 mm (for use with products with Intel 6th generation processors and 776620-001 GeForce GTX 965M, products with Intel 6th generation processors and Radeon RX 460, or products with Intel 7th generation processors) HP HDMI to VGA adapter 701943-001 Microphone board, for products with a 3D camera 857471-001...
  • Page 36 Component Spare part number For use in North America 213349-009 For use in the People’s Republic of China 286497-008 For use in South Africa 361240-002 For use in Switzerland 213354-008 For use in Taiwan 393313-003 For use in Thailand 285096-006 For use in the United Kingdom 213351-008 Screw Kit...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 39: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 40: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 41: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 42: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 61 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.
  • Page 43 Remove the plastic plug and screw (1), and then remove the 2 Phillips M2x5.0 screws (2) and the 8 M2.5x6.0 screws (3). NOTE: There are three internal clips by the battery area. Carefully disengage those clips as you are removing the base enclosure. Slide a nylon flake tool around the edge of the base enclosure to loosen it, taking care not to damage the internal clips.

  • Page 44: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.
  • Page 45 Disconnect the battery cable from the system board (1), release the battery cable from the routing channels (2), and then lift the battery cable to remove it (3). Component replacement procedures...
  • Page 46 Remove 4 Phillips 2x5 screws (1), lift the battery (2), and then slide the battery (3) to remove it from the computer. Reverse this procedure to replace the battery. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 47: Display Assembly

    Display assembly IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display assembly, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 48 Disconnect the WLAN antenna cable (1), and remove the tape (2) holding it in place, disconnect the display cable (3), and then release the cable from the routing channels (4). Rotate the display assembly (1), and then remove the display assembly (2) from the base enclosure. NOTE: For display panel and display component removal procedures, see Display panel on page...

  • Page 49: Hard Drive

    Hard drive Description Spare part number Hard drive 1 TB 7200 RPM SATA RAW 9.5 mm 766644-005 2 TB 5400 RPM SATA RAW 7 mm, not available for products with AMD Radeon hybrid graphics 912487-855 Hard drive cable 858969-001 Hard drive brackets 913937-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal...
  • Page 50 Reverse this procedure to install the hard drive. If it is necessary to disassemble the hard drive, follow these steps: ▲ Remove the hard drive connector (1), and then remove the side brackets (2). Reverse this procedure to reassemble the hard drive. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 51: Ssd (M.2)

    SSD (M.2) Description Spare part number Generic SSD 128 GB 2280 M2 SATA-3 Value TL 827560-027 Generic SSD 256 GB 2280 M2 PCIe 3x4SS NVMe TLC TL 847109-008 Generic SSD 512 GB 2280 M2 PCIe3x4SS NVMe TLC TL, not for products with AMD Radeon hybrid 847110-007 graphics Before removing the SSD, follow these steps:...

  • Page 52: Memory

    To update BIOS: Navigate to http:\\www.hp.com. Select Support > Support & drivers. In the Enter my HP model number box, type the computer model information, and then select Find my product. -or- Select Identify now. Select the link for the computer model.
  • Page 53 Remove the base enclosure (see Base enclosure on page 32). Disconnect the battery (see Battery on page 34). If you are replacing a memory module, remove the existing memory module: Lift the clear film covering the memory module. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up.

  • Page 54: Wlan Module

    WLAN module Description Spare part number WLAN module, Intel Dual Band Wireless-AC 7265 793840-005 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the WLAN module, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer.

  • Page 55: Usb Board

    Reverse this procedure to install the WLAN module. USB board Description Spare part number USB board 858975-001 USB board cable 856729-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the USB board, follow these steps: Shut down the computer.

  • Page 56: Power Button Board

    Reverse this procedure to install the USB board. Power button board Description Spare part number Power button board 858974-001 Power button board cable 858966-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power button board, follow these steps: Shut down the computer.
  • Page 57 Lift the power button board (2) at an angle, and then remove the board (3). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 58: Fans

    Fans Description Spare part number Fan, the same spare part number can be used to replace either the right fan or the left fan 858970-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 59: Heat Sink For Hybrid Graphics Memory

    Heat sink for hybrid graphics memory Description Spare part number Heat sink for products with NVIDIA GeForce GTX 950M/960M/965M hybrid graphics 856668-001 Heat sink for products with AMD Radeon hybrid graphics 901922-001 Heat sink for products with NVIDIA GeForce GTX 1050/1050Ti hybrid graphics 920563-001 Before removing the heat sink for hybrid graphics memory, follow these steps: Turn off the computer.

  • Page 60: Heat Sink For Cpu And Graphics

    The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
  • Page 61 The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.

  • Page 62: Speakers

    Speakers Description Spare part number Speaker Kit, includes the cable 858976-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the speakers, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 63: System Board

    System board All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number System board Intel 6th generation processors Intel i7-6700HQ system board, GeForce GTX 950M, 2 GB 856673-xxx Intel i5-6300HQ system board, GeForce GTX 950M, 2 GB 856674-xxx Intel i3-6100H system board, GeForce GTX 950M, 2 GB 856675-xxx...
  • Page 64 Remove the base enclosure (see Base enclosure on page 32). Remove the battery (see Battery on page 34), and then remove the following components: Hard drive (see Hard drive on page 39). SSD (see SSD (M.2) on page 41). Fans (see Fans on page 48).

  • Page 65: Rtc Battery

    Remove 1 Phillips 2x5 screw (1), lift the system board (2), and then remove it (3). Reverse this procedure to install the system board. RTC battery Description Spare part number RTC battery 741976-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 66: Power Connector

    Carefully place the system board face down. Insert a thin plastic tool (1) to lift the RTC battery, and then remove the battery (2). Reverse this procedure to install the RTC battery. Power connector Description Spare part number Power connector (includes cable) 858021-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal...
  • Page 67 Remove the power connector: Carefully place the system board face down. Disconnect the connector cable, and then remove the power connector. Reverse this procedure to install the power connector. Component replacement procedures...

  • Page 68: Touchpad

    TouchPad Description Spare part number TouchPad board Shadow Mesh 860364-001 ● ● Hybrid Green 860330-001 TouchPad cable 858967-001 Top cover with TouchPad in Black with Hybrid Green, and backlit keyboard 905118-001 Top cover with TouchPad in Black with Shadow Mesh, and backlit keyboard in Dragon Red 859735-XXX For use in country Spare part...
  • Page 69 Disconnect the TouchPad cable (1). Remove the 3 Phillips 2.0x2.5 screws (2). Lift the front of the TouchPad (3), and then slide the TouchPad (4) forward to remove it. Reverse this procedure to install the TouchPad. Component replacement procedures...

  • Page 70: Display Panel

    Display panel Description Spare part number Bezel For products with an HD camera 856725-001 For products with a 3D camera 856726-001 Display panel 15.6" FHD AG UWVA 220 eDP, Slim 752920-014 15.6" UHD AG UWVA 300 eDPU Slim 842484-004 15.6" 1920x1080 AG UWVA 220 eDPU Slim (limited to China localization only) 915613-001 Hinge assembly 856741-001...
  • Page 71 NOTE: The camera and microphone board can be removed after removing the display bezel and before removing the display panel. See Camera on page If it is necessary to replace the display panel, remove 4 Phillips 2.0x2.5 screws from the display panel (1), and then lift the display panel (2) to remove it.
  • Page 72 Rotate the display panel (1), disconnect the display cable (2) from the display panel (3), and then lift the display panel (4) to remove it. If it is necessary to replace the hinge brackets, remove the Phillips 2.5x6.0 screw from the top of each hinge bracket (1) and the 3 Phillips 2.5x6.0 screws from each hinge (2), remove the hinge brackets from the back cover (3), and then lift the hinge brackets (4) to remove them.
  • Page 73 Remove the Phillips 2.0x2.0 screw from each hinge bracket (1), and then separate the hinge caps (2) from the hinge brackets. Remove the Phillips 2.0x2.0 screw from each hinge (1), and then lift the hinges (2) to remove them. Component replacement procedures...
  • Page 74 If it is necessary to replace the WLAN antennas, remove the WLAN antennas (1) from the back cover , release the WLAN cable from the routing channels (2), and then lift the antennas and cable to remove them (3). Reverse this procedure to install the display assembly and components. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 75: Camera

    Camera Description Spare part number Camera Intel RealSense 3D camera 1080p 781624-005 HP Wide Vision HD camera 720p 846006-003 3D camera cable 859445-001 Microphone board, for products with a 3D camera 857471-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 76 If it is necessary to replace the microphone board (select products only), disconnect the cable (1), and then lift the microphone board (2) to remove it. Reverse this procedure to install the camera. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 77: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 78: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 79: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 80 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 81: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 82: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 83: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 84: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 85: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 86: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 87: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 382.4 mm 15.06 in Depth 252.5 mm 9.94 in Height (front to back) 24.5 mm .96 in Weight Products with hard drive 2200.5 g 4.85 lb Products with SSD 2095.4 g 4.62 lb Input power Operating voltage and current 19.5 V dc @ 6.15 A –...

  • Page 88: 39.62 Cm (15.6 In) Display Specifications

    39.62 cm (15.6 in) display specifications Metric U.S. Dimensions Height 20.77 cm 8.175 in Width 37.78 cm 14.875 in Diagonal 39.62 cm 15.6 in Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 220, 250, or 300 nits Pixel resolution Pitch 0.252mm x 0.252mm...
  • Page 89 1 TB* 2TB* *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Hard drive specifications...

  • Page 90: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 91: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 92 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

  • Page 93: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 94: Index

    22 removal 37, 60 spare part number 25, 60 bezel spare part numbers 37, 60 HP PC Hardware Diagnostics (UEFI) spare part number 24, 60 subcomponents 24 using 69 BIOS display cable HP Recovery Manager...
  • Page 95 73 mute 13 USB flash drive 74 power 13 requirements for specific using HP Recovery media 72 RJ-45 (network) status 9 countries and regions 81 recovery media set requirements 80 creating 71 spare part numbers 25...
  • Page 96 security, product description 8 USB board cable serial number 18 spare part number 22 serial number, computer 18 USB ports, identifying 9 service labels, locating 18 serviceability, product description 8 vents, identifying 17, 18 slots memory card reader 9 security cable 10 Windows speaker system restore point 71, 72...

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