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Lenovo ThinkPad E570 User Manual
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Lenovo ThinkPad E570 User Manual

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ThinkPad E570, E570c, and E575 User Guide

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  • Page 1 ThinkPad E570, E570c, and E575 User Guide...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support First Edition (September 2016) ©...

  • Page 3: Table Of Contents

    ... . . Setting, changing, or removing a password Accessing Lenovo programs ..Hard disk security ... . .
  • Page 4 Lenovo Support Web site..Troubleshooting ....Calling Lenovo ... . . Diagnosing problems with Lenovo Purchasing additional services .
  • Page 5 Appendix E. Notices ..Recycling information for China ..Appendix F. Trademarks..Appendix C. Restriction of Hazardous Substances (RoHS) Directive ..© Copyright Lenovo 2016...
  • Page 6 ThinkPad E570, E570c, and E575 User Guide...

  • Page 7: Important Safety Information

    Extended contact with your body, even through clothing, may cause a skin burn. • Do not place the ac power adapter in contact with any part of your body while it is in use. • Never use it to warm your body. © Copyright Lenovo 2016...
  • Page 8 • Before putting your computer in a carrying case, make sure that it is off, in sleep mode, or in hibernation mode. Do not put a computer in a carrying case while it is turned on. ThinkPad E570, E570c, and E575 User Guide...

  • Page 9: Conditions That Require Immediate Action

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 10: Power Cords And Power Adapters

    Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way. viii ThinkPad E570, E570c, and E575 User Guide...

  • Page 11: Extension Cords And Related Devices

    Be sure that the power outlet provides the correct voltage and current for the product you are installing. Carefully connect and disconnect the equipment from the electrical outlet. Power supply statement DANGER Never remove the cover on a power supply or any part that has the following label attached. © Copyright Lenovo 2016...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Removable Rechargeable Battery

    • Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features. © Copyright Lenovo 2016...

  • Page 14: Electrical Current Safety Information

    2. First, remove power cords from outlets. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlets. 4. Remove all cables from devices. 5. Turn devices ON. ThinkPad E570, E570c, and E575 User Guide...

  • Page 15: Laser Safety Information

    Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332-2. The © Copyright Lenovo 2016 xiii...

  • Page 16: Plastic Bag Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.

  • Page 17: Chapter 1. Product Overview

    The camera enables you to take pictures or hold a video conference. For more information, see “Using the camera” on page 27. Microphones The microphones capture sound and voice when used with a program capable of handling audio. ThinkPad pointing device TrackPoint pointing stick TrackPoint buttons © Copyright Lenovo 2016...

  • Page 18: Right-Side View

    Trackpad ® Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “Using the ThinkPad pointing device” on page 16. Power button You can press the power button to turn on the computer or put the computer into sleep mode.
  • Page 19 Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.

  • Page 20: Left-Side View

    USB printer, or a digital camera. Attention: When you attach a USB cable to this connector, ensure that the USB mark is facing upward. Otherwise the connector might get damaged. ThinkPad E570, E570c, and E575 User Guide...

  • Page 21: Bottom View

    LAN connections. Memory slots You can increase the amount of memory in your computer by installing a memory module in the memory slot. Memory modules are available as options from Lenovo. To purchase a memory module, go to: http://www.lenovo.com/accessories Internal storage drive Depending on the model, the computer might have a large-capacity, customer-upgradable hard disk drive that can meet various storage demands.
  • Page 22 • On: The computer is on (in normal mode). • Off: The computer is off or in hibernation mode. • Blinks fast: The computer is entering sleep or hibernation mode. • Blinks slowly: The computer is in sleep mode. ThinkPad E570, E570c, and E575 User Guide...

  • Page 23: Important Product Information Labels

    • Labels for the Windows operating systems Machine type and model label When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. The following illustration shows where to find the label that contains the machine type and model information of your computer.

  • Page 24: Labels For The Windows Operating Systems

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. Labels for the Windows operating systems ®...

  • Page 25: Computer Features

    Computer features The computer features introduced in this topic cover various models. Some computer features might be available only on specific models. Microprocessor To view the microprocessor information of your computer, right-click the Start button and then select System. Memory •...

  • Page 26: Computer Specifications

    – Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F) Note: When you charge the battery, its temperature must be at least 10°C (50°F). Relative humidity • Operating: 8% to 95% at wet-bulb temperature 23°C (73°F) ThinkPad E570, E570c, and E575 User Guide...

  • Page 27: Lenovo Programs

    2. If you do not find the program in the program list, search for the program in the search box. An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available.
  • Page 28 • Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources. The Lenovo Companion program is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer.

  • Page 29: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 30: Getting Help About The Windows Operating System

    Start menu and click Get Started. Additionally, you can use the Cortana personal assistant to search for help, apps, files, settings, and so on. Using the special keys Your computer has several special keys to help you work more easily and effectively. ThinkPad E570, E570c, and E575 User Guide...
  • Page 31 Numeric keypad You can use this numeric keypad to input numbers quickly. Windows key Press the Windows key to open the Start menu. For information about using the Windows key with other keys, see the help information system of the Windows operating system. Fn key and function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1.

  • Page 32: Using The Thinkpad Pointing Device

    • Open Keyboard Manager. Keyboard Manager is a submenu in the Lenovo Settings program. This submenu contains instructions on how to perform the following actions: – View Keyboard Map and discover all hidden functions on the keyboard, such as key combinations.

  • Page 33: Using The Trackpoint Pointing Device

    Trackpad By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 20. Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 34: Using The Trackpad

    Then you can scroll through the document, Web site, or apps. Using the trackpad The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. ThinkPad E570, E570c, and E575 User Guide...

  • Page 35: Using The Trackpad Touch Gestures

    The trackpad can be divided into two zones: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) To use the trackpad, see the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. •...

  • Page 36: Customizing The Thinkpad Pointing Device

    After you use the cap for a period of time, you might consider replacing the cap with a new one. Note: Ensure that you use a cap with grooves as shown in the following illustration. ThinkPad E570, E570c, and E575 User Guide...

  • Page 37: Power Management

    Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management. Using the ac power adapter The power to run your computer can come either from the battery or from ac power. While you use ac power, the battery charges automatically.
  • Page 38 • Always use power management features such as power-saving modes. Handling the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
  • Page 39 If an unauthorized battery is installed, the following message is displayed: "The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system." DANGER Do not attempt to disassemble or modify the battery.

  • Page 40: Managing The Battery Power

    4. From the left pane, select the task folder for which you want to enable the wake-up function. The scheduled tasks are displayed. 5. Click a scheduled task, and then click the Conditions tab. 6. Under Power, select Wake the computer to run this task. • Wireless off ThinkPad E570, E570c, and E575 User Guide...

  • Page 41: Cabled Ethernet Connections

    When you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off to help conserve power. Cabled Ethernet connections With an Ethernet cable, you can connect your computer to a local network through the Ethernet connector on your computer.

  • Page 42: Using The Bluetooth Connection

    Graphics. You do not have to restart your computer, close programs, or intervene manually. Using audio features Your computer is equipped with the following items: • Audio connector, 3.5 mm (0.14 inches) in diameter • Microphones • Speakers ThinkPad E570, E570c, and E575 User Guide...

  • Page 43: Using The Camera

    • Open the Camera app, and click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings as desired. • Open the Start menu and then click Lenovo Settings ➙ Camera. Follow the instructions on the screen to configure the camera settings.

  • Page 44: Using An External Display

    To access the card, you must remove it first, and then insert it again. Using an external display This section provides instructions on how to connect an external display, choose display modes, and change display settings. ThinkPad E570, E570c, and E575 User Guide...
  • Page 45 You can use an external display such as a projector or a monitor to give presentations or to expand your workspace. Your computer supports the following video resolution, if the external display also supports that resolution. • Up to 1920 x 1200 pixels @ 60Hz, with an external display connected to the VGA connector •...

  • Page 46: Traveling With Your Computer

    If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: http://www.lenovo.com/accessories ThinkPad E570, E570c, and E575 User Guide...

  • Page 47: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 48 ThinkPad E570, E570c, and E575 User Guide...

  • Page 49: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 50 1. Right-click an empty area of the desktop and select Screen resolution. 2. Follow the instructions on the screen. Note: Setting a resolution too low might prevent some items from fitting on the screen. ThinkPad E570, E570c, and E575 User Guide...

  • Page 51: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 52: Cleaning And Maintenance

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
  • Page 53 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
  • Page 54 ThinkPad E570, E570c, and E575 User Guide...

  • Page 55: Chapter 5. Security

    If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the storage drive. • Master hard disk password © Copyright Lenovo 2016...

  • Page 56: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 57: Setting The Security Chip

    • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 58: Using The Fingerprint Reader

    • Scratching the surface of the reader with a hard, pointed object. • Scraping the surface of the reader with your fingernail or anything hard. • Using or touching the reader with a dirty finger. ThinkPad E570, E570c, and E575 User Guide...

  • Page 59: Deleting Data From Your Storage Drive

    For disposing of data on the solid-state drive, Lenovo provides the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool. For disposing of data on the hard disk drive, Lenovo provides the Secure Data Disposal™ tool. Go to http://www.lenovo.com/support to download the tool.

  • Page 60: Using Firewalls

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.

  • Page 61: Chapter 6. Advanced Configuration

    7. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 8. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 11. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 62: Installing Device Drivers

    This action might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following: 1. Go to http://www.lenovo.com/support.

  • Page 63: Using The Thinkpad Setup Program

    Using the ThinkPad Setup program The ThinkPad Setup program enables you to select the preferred settings for your computer through configuring the BIOS. Configuring ThinkPad Setup The ThinkPad Setup program menu lists various items about system configuration. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results.

  • Page 64: Updating The Uefi Bios

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to http://www.lenovo.com/support. BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 65 • CPU Speed • Installed memory • UUID • MAC Address (Internal LAN) • Preinstalled operating system license • UEFI Secure Boot • OA3 ID • OA2 Config menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary.
  • Page 66 Description: During the boot process, the computer might not detect the external monitors that need more time to get ready. Select how long you want to extend the boot process. Note: This sub-menu is available on models with an Intel CPU. • Hybrid Graphics ThinkPad E570, E570c, and E575 User Guide...
  • Page 67 Values: Integrated Graphics, Switchable Graphics Description: Switchable Graphics mode will power and activate the discrete graphics chip. Integrated graphics mode consumes less battery power. Note: This sub-menu is available on models with an AMD CPU. Power ® • Intel SpeedStep technology Values: Disabled, Enabled Description: Select the mode of Intel SpeedStep technology at runtime.
  • Page 68 • Password Count Exceeded Error Values: Disabled, Enabled Descriptions: Enable this option to display the POST 0199 error message when you enter a wrong supervisor password more than three times. • Set Minimum Length ThinkPad E570, E570c, and E575 User Guide...
  • Page 69 Values: Disabled, x characters (4 ≤ x ≤ 12) Descriptions: Specify a minimum length for power-on passwords and hard disk passwords. If a supervisor password is set, you cannot change the minimum length until you log in as a supervisor. •...
  • Page 70 Values: Disabled, Enabled, Permanently Disabled Descriptions: Enable the UEFI BIOS interface to activate the computrace module. Computrace is an optional monitoring service from Absolute Software. If you select Permanently Disabled, you cannot enable this setting again. ThinkPad E570, E570c, and E575 User Guide...

  • Page 71: Startup Menu

    Secure Boot • Secure Boot Values: Disabled, Enabled Descriptions: Enable this option to prevent unauthorized operating systems from loading when you turn on the computer. Disabled is the default value when OS Optimized is set toDisabled. Enabled is the default value when OS Optimized is set toEnabled.
  • Page 72 • Exit Saving Changes Descriptions: Save the changes and restart the computer. • Exit Discarding Changes Descriptions: Discard the changes and restart the computer. • Load Setup Defaults Descriptions: Restore to the factory default settings. ThinkPad E570, E570c, and E575 User Guide...

  • Page 73: Using System Management

    Note: Enable OS Optimized Defaults to meet the Microsoft(R) Windows 8 (R) certification requirement. When you change this setting, some other settings are changed automatically, such as CSM Support, UEFI/Legacy Boot, Secure Boot, and Secure RollBack Prevention. • Discard Changes Descriptions: Discard the changes.
  • Page 74 3. Select a boot device to make it as the top boot priority. 4. Press F10 to save the settings and exit. You can press F9 to restore to the factory default settings. ThinkPad E570, E570c, and E575 User Guide...

  • Page 75: Chapter 7. Troubleshooting Computer Problems

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 76: Computer Stops Responding

    Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for optimal system performance. To run Lenovo Companion, see “Accessing Lenovo programs” on page 11. For additional information, see the help system of the program.

  • Page 77: Error Messages

    Attention: Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable. 4. Wait until you are certain that all the liquid is dry before turning on your computer. Error messages •...

  • Page 78: Beep Errors

    Solution: Replace the battery with the correct Lenovo battery for this computer. If you still see the same error message, contact Lenovo service to have the computer serviced.

  • Page 79: Memory Module Problems

    4. Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed. 5. Run diagnostic programs. See “Diagnosing problems with Lenovo Companion” on page 59. Ethernet problems • Problem: My computer cannot connect to the network.

  • Page 80: Wireless-Lan Problem

    4. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using an AV profile, select Stereo Audio and click the Set Default button. 5. Click OK to close the Sound window. ThinkPad E570, E570c, and E575 User Guide...

  • Page 81: Thinkpad Pointing Device Problems

    ThinkPad pointing device problems • Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer drifting might occur for several seconds under the following conditions: –...
  • Page 82 4. Click the Monitor tab. Check the monitor information to make sure that the monitor type is correct. If it is, click OK to close the window; otherwise proceed with the following steps. ThinkPad E570, E570c, and E575 User Guide...

  • Page 83: External Monitor Problems

    5. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP Monitor. 6. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 7. Click the Driver tab. 8.

  • Page 84: Audio Problems

    5. Ensure that the device following Sound, video and game controllers is enabled and configured correctly. • Problem: Recordings made by using the microphone input are not loud enough. Solution: Ensure that the Microphone Boost function is turned on and set by doing the following: ThinkPad E570, E570c, and E575 User Guide...
  • Page 85 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Hardware and Sound. 3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Microphone, and click the Properties button. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7.

  • Page 86: Fingerprint Reader Problems

    Problem: The ac power adapter is connected to the computer and the working electrical outlet, but the power adapter (power plug) icon is not displayed in the Windows notification area. The ac power indicator also does not light up. Solution: Do the following: ThinkPad E570, E570c, and E575 User Guide...

  • Page 87: Power Problems

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – http://www.lenovo.com/support – https://support.microsoft.com/ Chapter 7...

  • Page 88: Sleep And Hibernation Problems

    Hard disk drive problems • Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard: – When the hard disk drive begins or finishes getting access to data ThinkPad E570, E570c, and E575 User Guide...

  • Page 89: Solid-State Drive Problem

    – When you carry the hard disk drive – When you carry your computer This is a normal characteristic of a hard disk drive and is not a defect. • Problem: The hard disk drive does not work. Solution: On the Startup menu of ThinkPad Setup, ensure that the hard disk drive is on the Boot priority order list.
  • Page 90 ThinkPad E570, E570c, and E575 User Guide...

  • Page 91: Chapter 8. Recovery Information

    You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged. © Copyright Lenovo 2016...
  • Page 92 It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 93: Chapter 9. Replacing Devices

    Before you start, read “Important safety information” on page v and print the following instructions. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
  • Page 94 If the rechargeable battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.

  • Page 95: Replacing The Keyboard

    4. Insert a new battery and lock the battery latch 5. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the keyboard Before you start, read “Important safety information” on page v and print the following instructions. To remove the keyboard, do the following: 1.
  • Page 96 5. Turn the computer over and open the display. Push hard in the direction shown by the arrows to unlatch the keyboard. 6. Slightly push the keyboard in the direction as shown by arrow to release the latches from the keyboard bezel. Lift the keyboard slightly as shown by arrow ThinkPad E570, E570c, and E575 User Guide...
  • Page 97 7. Put the keyboard on the palm rest as shown and detach the connectors. Remove the keyboard. To install the new keyboard, do the following: 1. Attach the connectors as shown. Chapter 9 Replacing devices...
  • Page 98 2. Insert the keyboard as shown. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the keyboard bezel. 3. Slide the keyboard in the direction as shown by the arrows. Ensure that all latches are secured and the keyboard is in position. ThinkPad E570, E570c, and E575 User Guide...

  • Page 99: Replacing The Bottom Cover

    4. Close the computer display and turn the computer over. Install the screws to secure the keyboard. 5. Reinstall the removable battery. See “Replacing the removable battery” on page 77. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the bottom cover Before you start, read “Important safety information”...

  • Page 100: Replacing The Optical Drive

    1. Ensure that the computer is turned off and disconnected from ac power and all cables. 2. Close the computer display and turn the computer over. 3. Remove the removable battery. See “Replacing the removable battery” on page 77. 4. Remove the screw that secures the optical drive. ThinkPad E570, E570c, and E575 User Guide...

  • Page 101: Replacing A Memory Module

    5. Pull the optical drive out of the optical-drive bay. 6. Insert the new optical drive into the optical-drive bay and press it firmly until it is fully connected. 7. Reinstall the screw to secure the optical drive. 8. Reinstall the removable battery. See “Replacing the removable battery” on page 77. 9.
  • Page 102 4. Remove the bottom cover. See “Replacing the bottom cover” on page 83. 5. Open the latches on both sides of the memory slot at the same time , and then remove the memory module ThinkPad E570, E570c, and E575 User Guide...

  • Page 103: Replacing The Internal Storage Drive

    6. Insert the new memory module into the memory slot at an angle of about 20 degrees . Pivot the memory module downward until it snaps into place . Ensure that the memory module is firmly installed in the memory slot and cannot be moved easily. Note: If only one memory module is installed in the computer, ensure that it is seated in the upper slot (the in which the memory module is installed as shown in the following illustration).
  • Page 104 5. Slide the internal storage drive as shown to release it from the drive connector. 6. Remove the internal storage drive together with its bracket. 7. Detach the bracket from the internal storage drive. ThinkPad E570, E570c, and E575 User Guide...

  • Page 105: Replacing The M.2 Solid-State Drive

    8. Attach the bracket to the new internal storage drive. 9. Put the new internal storage drive into the drive bay. Ensure that the new internal storage drive is seated in place. 10. Slide the storage drive firmly into the drive bay until it is firmly connected. 11.
  • Page 106 5. Remove the screw that secures the metal sheet and remove the metal sheet . Then remove the screw that secures the M.2 solid-state drive and remove the M.2 solid-state drive out of the slot ThinkPad E570, E570c, and E575 User Guide...

  • Page 107: Replacing The Coin-Cell Battery

    If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 108 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Attention: After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program. See “Date/Time menu” on page 52 ThinkPad E570, E570c, and E575 User Guide...

  • Page 109: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support.

  • Page 110: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 111: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 112 ThinkPad E570, E570c, and E575 User Guide...

  • Page 113: Appendix A. Regulatory Information

    Appendix A. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad E570, ThinkPad E570c, and ThinkPad E575 Compliance ID: TP00084A, TP00084B (for India only) Machine types: 20H5, 20H6, 20H7, and 20H8 The latest compliance information is available at: http://www.lenovo.com/compliance...

  • Page 114: Usage Environment And Your Health

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 115: Wireless-Radio Compliance Information

    For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/support Appendix A. Regulatory information...

  • Page 116: Export Classification Notice

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 117: German Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 118: Korea Class B Compliance Statement

    Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. ThinkPad E570, E570c, and E575 User Guide...

  • Page 119: Appendix B. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 120: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 121: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 122: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China ThinkPad E570, E570c, and E575 User Guide...

  • Page 123: Appendix C. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: https://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management &...
  • Page 124 China RoHS ThinkPad E570, E570c, and E575 User Guide...
  • Page 125 Taiwan RoHS Appendix C. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 126 ThinkPad E570, E570c, and E575 User Guide...

  • Page 127: Appendix D. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 128 5. Clear the Allow this device to wake the computer check box. 6. Click OK. ThinkPad E570, E570c, and E575 User Guide...

  • Page 129: Appendix E. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 130 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...

  • Page 131: Appendix F. Trademarks

    Appendix F. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Active Protection System Lenovo Lenovo logo Secure Data Disposal ThinkPad ThinkPad logo TrackPoint UltraConnect Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S.
  • Page 132 ThinkPad E570, E570c, and E575 User Guide...

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