Related Manuals for HP Pavilion x2 12-B100
Summary of Contents for HP Pavilion x2 12-B100
- Page 1 HP Pavilion x2 Detachable PC (model numbers 12-b0XX and 12-b100 through 12- b199) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 © Copyright 2016 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ........................4 Locating hardware ..............................4 Locating software ..............................4 Display ..................................5 Top edge ................................. 6 Left side ................................. 7 Right side ................................8 Bottom edge ................................9 3 Illustrated parts catalog .......................... - Page 6 Determining the BIOS version ......................53 Downloading a BIOS update ......................54 8 Using HP PC Hardware Diagnostics (UEFI) ....................... 55 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............55 9 Specifications .............................. 57 Dimensions ................................57 Operating environment ............................
- Page 7 Removing the HP Recovery partition (select products only) ......... 64 11 Power cord set requirements ........................65 Requirements for all countries ..........................65 Requirements for specific countries and regions ....................65 12 Recycling ..............................67 Index ................................68...
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Page 9: Product Description
Product description Category Description Product Name HP Pavilion x2 Detachable PC (model numbers 12-b100 through 12-b199) HP Pavilion x2 Detachable PC (model number 12-b0XX) Processor For use only on slates with model numbers 12-b100 through 12-b199: Intel® Atom™ x5- Z8550 1.44-GHz (SC turbo up to 2.24-GHz) processor (1600-MHz front side bus (FSB), 2.0-MB L2 cache, quad core, 2.0 W) - Page 10 Supports Windows® 10 Modern Trackpad Gestures Power requirements Supports a 3-cell, 36-WHr, 3.25-WHr, Li-Ion battery Supports a 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) and 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) AC adapter Operating system Preinstalled: Windows 10 Professional...
- Page 11 Category Description Operating system (continued) For Developed Market (ML): Windows 10 Home ML and Windows 10 Home Value 2-in-1 (Compact) For Emerging Market (EM/SL): Windows 10 EM/SL Serviceability End user replaceable parts: AC adapter...
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Page 12: External Component Identification
External component identification Locating hardware To find out what hardware is installed on the slate: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the slate. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). -
Page 13: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display... -
Page 14: Top Edge
Top edge Component Description Power button When the slate is off, press the button to turn on the slate. ● NOTE: After pressing power button, the Caps lock light flashes for one second to indicate the slate is on. When the slate is on, press the button briefly to initiate Sleep. ●... -
Page 15: Left Side
Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the slate speakers are disabled. -
Page 16: Right Side
Connects any USB device with a Type-C connector. NOTE: USB Type-C ports charge other HP Type C products such as cell phones, laptops, slates, and MP3 players when the slate is on. Also, some USB Type-C ports connect DisplayPort, VGA, HDMI, and other video devices to provide video output. -
Page 17: Bottom Edge
Bottom edge Component Description Alignment posts (2) Allow the display to open and close. Docking port Connects the slate to the keyboard base. Bottom edge... -
Page 18: Illustrated Parts Catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your slate, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, model number, product number,... -
Page 19: Slate Major Components
Slate major components Item Component Spare part number Display panel assembly (12.0-in, (1920×1280), UWVA, WUXGA+white light-emitting diode 841564-001 (WLED), BrightView, 3:2 ultra wide aspect ratio, typical brightness: 340 nits; ultra-slim-bent (2.4 mm), TouchScreen, MultiTouch-enabled, eDP+PSR) Display panel cable (includes double-sided adhesive) 841551-001 Power button board 841557-001... - Page 20 Item Component Spare part number Volume control board 841559-001 NOTE: The volume control board spare part kit does not include the volume control board cable. The volume control board cable is available using spare part number 841546-001. Webcam/microphone module (includes 2 microphone rubber isolators and double- 841773-001 sided adhesive) NOTE:...
- Page 21 Item Component Spare part number Equipped with an Intel Atom x7-Z8700 processor (up to 2.40-GHz) processor (1600-MHz 841769-601 FSB, 2.0-MB L3 cache, quad core, 2.0 W SDP), 4.0-GB of system memory, a 128-GB solid- state drive, and a non-Windows operating system Equipped with an Intel Atom x7-Z8700 processor (up to 2.40-GHz) processor (1600-MHz 841769-001 FSB, 2.0-MB L3 cache, quad core, 2.0 W SDP), 4.0-GB of system memory, a 128-GB solid-...
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Page 22: Keyboard Base Components
Keyboard base components Item Component Spare part number Hinge bezel 841563-001 Keyboard/base docking cable 841553-001 Hinges (2, includes left and right hinges) 841567-001 Hinge cover 841562-001 Keyboard/top cover (includes keyboard cable): For use in Belgium 841556-A41 Chapter 3 Illustrated parts catalog... - Page 23 Item Component Spare part number For use in Canada 841556-DB1 For use in the Czech Republic and Slovakia 841556-FL1 For use in Denmark, Finland, and Norway 841556-DH1 For use in France 841556-051 For use in Germany 841556-041 For use in Greece 841556-151 For use in Hungary 841556-211...
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Page 24: Miscellaneous Parts
Miscellaneous parts Component Spare part number 45-W HP Smart AC adapter (non-PFC, USB-C) 844205-850 HP active stylus pen 834590-001 HP RJ45-to-USB adapter dongle 539614-001 HP USB external DVD-RW Drive 747080-001 Power cord (C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor; for use only on slates with model numbers 12-b100 through 12-b199):... -
Page 25: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 26: Cables And Connectors
Cables and connectors CAUTION: When servicing the slate, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the slate. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. -
Page 27: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 28: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 29 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 30: Slate Removal And Replacement Procedures
Accessing these parts can damage the slate or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your slate, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 27 screws that must be removed, replaced, and/or loosened when servicing the slate. - Page 31 Swing the front edge of the display back cover (4) up and back until the display back cover rests at a 90- degree angle. Disconnect the battery cable (1) from the system board. Release the zero insertion force (ZIF) connector (2) to which the display panel cable is attached, and then disconnect the display panel cable from the system board.
- Page 32 Release the ZIF connector (3) to which the TouchScreen board cable is attached, and then disconnect the TouchScreen board cable from the TouchScreen board. Release the adhesive support strips (4) that secure the display panel cable to the display panel assembly Remove the display panel cable (5).
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Page 33: Power Button Board
Power button board Description Spare part number Power button board 841557-001 NOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is available using spare part number 841545-001. Before removing the power button board, follow these steps: Shut down the slate. -
Page 34: Volume Control Board
Volume control board Description Spare part number Volume control board 841559-001 NOTE: The volume control board spare part kit does not include the volume control board cable. The volume control board cable is available using spare part number 841546-001. Before removing the volume control board, follow these steps: Shut down the slate. -
Page 35: Webcam/Microphone Module
Webcam/microphone module Description Spare part number Webcam/microphone module (includes 2 microphone rubber isolators and double-sided adhesive) 841773-001 NOTE: The webcam/microphone module spare part kit does not include the webcam/microphone module cable. The webcam/microphone module cable is available using spare part number 841550-001. - Page 36 Detach the webcam/microphone module (4) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) Remove the webcam/microphone module. If it is necessary to replace the webcam/microphone module cable, disconnect the cable from the webcam/ microphone module.
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Page 37: Rtc Battery
RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 841565-001 Before removing the RTC battery, follow these steps: Shut down the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system. -
Page 38: Wlan Module
WLAN module Description Spare part number Intel 3165NGWG ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter 806723-005 Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792610-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the slate by the governmental agency that regulates wireless devices in your country or region. - Page 39 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.
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Page 40: Solid-State Drive
Solid-state drive NOTE: This section applies only to slate models equipped with an Intel Atom x7-Z8700 processor. Description Spare part number 256-GB, 2280, M2, SATA-3 solid-state drive supporting TLC 760615-018 128-GB, 2280, M2, SATA-3 solid-state drive 827560-007 Before removing the WLAN module, follow these steps: Shut down the slate. -
Page 41: Speakers
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 841570-001 Before removing the speakers, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system. -
Page 42: Connector Board
Connector board Description Spare part number Connector board (includes audio jack and USB port) 841558-001 NOTE: The connector board spare part kit does not include the audio jack cable or the USB port cable. The audio jack cable is available using spare part number 841547-001. The USB port cable is available using spare part number 841548-001. - Page 43 Release the ZIF connector (1) to which the volume control board cable is attached, and then disconnect the volume control board cable from the connector board. Release the ZIF connector (2) to which the audio jack cable is attached, and then disconnect the audio jack cable from the connector board.
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Page 44: System Board
System board NOTE: The system board spare part kit includes a graphic subsystem with UMA memory, the heat sink, and replacement thermal material. Description Spare part number For use only on slates with model numbers 12-b100 through 12-b199: Equipped with an Intel Atom x5-Z8550 1.44-GHz (SC turbo up to 2.24-GHz) processor (1600-MHz FSB, 854321-601 2.0-MB L2 cache, quad core, 2.0 W), 8.0-GB of system memory, and the Windows 10 operating system Equipped with an Intel Atom x5-Z8550 1.44-GHz (SC turbo up to 2.24-GHz) processor (1600-MHz FSB,... - Page 45 Release the ZIF connector (1) to which the USB port cable is attached, and then disconnect the USB port cable from the system board. Release the ZIF connector (2) to which the audio jack cable is attached, and then disconnect the audio jack cable from the system board.
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Page 46: Battery
Remove the system board (3). Reverse this procedure to install the system board. Battery Description Spare part number Battery (2-cell, 33-WHr, 4.39-AHr, Li-ion; includes cable) 833535-850 Before removing the battery, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system. -
Page 47: Cables
Remove the battery (5). Reverse this procedure to install the battery. Cables Description Spare part number Audio jack cable (includes double-sided adhesive) 841547-001 Power button board cable (includes double-sided adhesive) 841545-001 USB port cable (includes double-sided adhesive) 841548-001 Volume control board cable (includes double-sided adhesive) 841546-001 Before removing the cables, follow these steps: Turn off the slate. - Page 48 Solid-state drive (see Solid-state drive on page 32, select models only) Connector board (see Connector board on page System board (see System board on page Battery (see Battery on page Remove the cables: Detach the power button board cable (1) from the display back cover. (The power button board cable is attached to the display back cover with double-sided adhesive at the locations shown in the following illustration.) Detach the volume control board cable (2) from the display back cover.
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Page 49: Slate Docking Cable
Slate docking cable Description Spare part number Slate docking cable (includes connector and double-sided adhesive) 841549-001 Before removing the slate docking cable, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system. -
Page 50: Wireless Antenna
Wireless antenna Description Spare part number Wireless antenna (includes left and right cables and transceivers and double-sided adhesive) 841542-001 Before removing the wireless antenna, follow these steps: Shut down the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system. - Page 51 Reverse this procedure to install the wireless antenna. Component replacement procedures...
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Page 52: Keyboard/Base Removal And Replacement Procedures
Users accessing these parts can damage the keyboard/base or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the keyboard/base, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Keyboard/base component replacement procedures There are as many as 24 screws that must be removed, replaced, and/or loosened when servicing the keyboard/base. - Page 53 Remove the two Phillips PM2.0×4.7 screws (4) that secure the bottom cover to the keyboard/top cover. Insert a case utility tool (1) or similar thin, plastic tool between the bottom cover and the keyboard/ top cover. Separate the front edge of the bottom cover (2) from the keyboard/top cover. Swing the front edge of the bottom cover (3) up and away from the keyboard/top cover until the bottom cover is released.
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Page 54: Docking Board
Docking board Description Spare part number Docking board 841560-001 Before removing the docking board, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system. Disconnect the power from the slate by unplugging the power cord from the slate. -
Page 55: Touchpad Board
TouchPad board Description Spare part number TouchPad board 841561-001 TouchPad board cable (includes double-sided adhesive) 841552-001 TouchPad board bracket (included with the TouchPad board spare part kit, spare part number 841561-001) Before removing the TouchPad board, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system. - Page 56 Remove the TouchPad board bracket (6). Swing the keyboard cable (1) up and back to access the TouchPad board. Remove the two silver Phillips PM2.0×2.4 broadhead screws (2) that secure the TouchPad board to the keyboard/top cover. Remove the black Phillips PM2.0×2.4 broadhead screw (3) that secures the TouchPad board to the keyboard/top cover.
- Page 57 Remove the TouchPad board (5) by sliding it up and forward at an angle. Reverse this procedure to install the TouchPad board. Keyboard/base component replacement procedures...
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Page 58: Hinge Assembly
Hinge assembly Description Spare part number Hinge bezel 841563-001 Keyboard/base docking cable (includes double-sided adhesive) 841553-001 Hinges (2, includes left and right hinges) 841567-001 Hinge cover 841562-001 Before removing the hinge assembly, follow these steps: Turn off the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system. - Page 59 Remove the hinge assembly (5). Insert a case utility tool (1) or a similar thin, plastic tool into the opening on the right end of the hinge assembly. Separate the right end of the hinge bezel (2) from the right end of the hinge cover. Insert a case utility tool (3) or a similar thin, plastic tool into the opening on the left end of the hinge assembly.
- Page 60 Release the keyboard/base docking cable from retention clips (1) and routing channel built into the hinge bezel. Remove the two Phillips PM2.0×3.8 screws (2) that secure the keyboard/base docking cable to the hinge bezel. Remove the keyboard/base docking cable (3). Remove the four Phillips PM2.5×4.2 screws (1) that secure the hinges to the hinge cover.
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Page 61: Using Setup Utility (Bios)
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 62: Downloading A Bios Update
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 63: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. - Page 64 Use the categories listed to find your product. – or – Click Find Now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
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Page 65: Specifications
Specifications Dimensions Metric U.S. Slate dimensions Width 30.0 cm 11.81 in Depth 21.0 cm 8.27 in Height 8.4 cm 0.33 in Weight 0.75 kg 1.65 lbs Keyboard/base dimensions Width 30.0 cm 11.81 in Depth 22.0 cm 8.66 in Height (front to rear) 6.9 to 19.0 cm 0.27 to 0.75 in Weight... -
Page 66: Input Power
AC adapter or a DC power source that is supplied and approved by HP for use with this slate. The slate can operate on DC power within the following specifications. Operating voltage and current varies by platform. -
Page 67: 10 Backing Up, Restoring, And Recovering
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 68: Using Windows Tools
HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. -
Page 69: Restore And Recovery
Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. -
Page 70: Using The Hp Recovery Partition (Select Products Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 71: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. -
Page 72: Removing The Hp Recovery Partition (Select Products Only)
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. -
Page 73: 11 Power Cord Set Requirements
11 Power cord set requirements The wide-range input feature of the slate permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the slate meets the requirements for use in the country or region where the equipment is purchased. - Page 74 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
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Page 75: 12 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 76: Index
38 spare part number 11, 22 spare part number 14, 50 spare part number 13, 38 display panel cable HP PC Hardware Diagnostics (UEFI) BIOS removal 23 using 55 determining version 53 spare part number 11, 24 HP Recovery Manager... - Page 77 61 spare part number 12, 33 ports USB flash drive 62 specifications 57 docking 9 using HP Recovery media 60 storage, product description 2 micro-HDMI 8 recovery media stylus pen, spare part number 16 product description 2 creating 59 supported discs, recovery 60 USB 2.0 7...
- Page 78 system restore point WLAN antenna creating 60 location 5 system restore point, creating 59 removal 42 spare part number 13, 42 WLAN module tools required 17 removal 30 top-edge components 6 spare part numbers 12, 30 TouchPad board workstation guidelines 20 removal 47 spare part number 15, 47 TouchPad board bracket...