Page 1 TS3300 series Online Manual English...
Page 2: Table Of Contents
Contents Using Online Manual..........8 Symbols Used in This Document.
Page 3 Ink Tips................75 If Printing Is Faint or Uneven.
Page 4 Printing Using Canon Application Software........
Page 5 Copying............173 Making Copies on Plain Paper.
Page 6 Network Key (Password) Unknown..........218 Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings.
Page 7 List of Support Code for Error........275 List of Support Code for Error (Paper Jams).
Page 8: Using Online Manual
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...
Page 9: Symbols Used In This Document
Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
Page 10: Touch-Enabled Device Users (Windows)
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...
Page 11: Trademarks And Licenses
(1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Page 12 Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
Page 13 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3.
Page 14 7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE.
Page 15 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 16 Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 17 TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications.
Page 18 SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 19 FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 20 MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
Page 21 CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE. (1) Red Hat Incorporated Copyright (c) 1994-2009 Red Hat, Inc. All rights reserved. This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it subject to the terms and conditions of the BSD License.
Page 22 The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
Page 23 The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg. All rights reserved except as specified below. 1. No Warranty -------------- THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Page 24 Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o freetype-devel@nongnu.org Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc.
Page 25 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL COPYRIGHT HOLDERS AND CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 26: Basic Operation
Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone/Tablet Copying...
Page 27: Printing Photos From A Computer
Printing Photos from a Computer This section describes how to print photos with Easy-PhotoPrint Editor. 1. Open the paper support (A). 2. Pull out the paper output tray (B) and the output tray extension (C). 3. Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU.
Page 28 After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD. 5. Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F).
Page 29 From the Start menu, select (All apps >) Canon Utilities > Easy-PhotoPrint Editor. For macOS: From the Go menu in Finder, select Application and double-click the Canon Utilities folder, the Easy- PhotoPrint Editor folder, and then the Easy-PhotoPrint Editor icon.
Page 30 9. Click photos (I) you want to print and select Open (J). For Windows: To select two or more photos at a time, click photos while pressing the Ctrl key. For macOS: To select two or more photos at a time, click photos while pressing the command key. 10.
Page 31 For Windows: Click Print (L). For macOS: Click Next. When the Print dialog appears, specify your model name, paper, and other options, and then click Print. Note • Easy-PhotoPrint Editor lets you easily create and print original collages, cards, or calendars using your favorite photos.
Page 32: Printing Photos From A Smartphone/Tablet
Printing Photos from a Smartphone/Tablet This section describes how to print photos with Canon PRINT Inkjet/SELPHY. For details on how to download Canon PRINT Inkjet/SELPHY, see below. Print Photos from Your Smartphone 1. Open the paper support (A). 2. Pull out the paper output tray (B) and the output tray extension (C).
Page 33 After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD. 5. Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F).
Page 34 6. Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet. 7. Select Photo Print on Canon PRINT Inkjet/SELPHY. The list of photos saved on your smartphone/tablet is displayed. 8. Select a photo. You can also select multiple photos at once. 9. Specify the number of copies, paper size, etc.
Page 35: Copying
Copying This section describes how to load originals and copy them to plain paper. 1. Open the paper support (A). 2. Pull out the paper output tray (B) and the output tray extension (C). 3. Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU.
Page 36 After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD. 5. Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F).
Page 37 6. Open the document cover (G). 7. Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark (H). 8. Close the document cover. 9. Press the Black button (I) or Color button (J).
Page 38 Important • Do not open the document cover until copying is complete. Note • Your printer is equipped with many other convenient copy features. Copying...
Page 39: Network
Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦...
Page 40 • To add computer/smartphone/tablet to the printer: Connects to Another Computer via LAN/Changes from USB to LAN Connection • To use Wireless Direct temporarily: Printing/Scanning with Wireless Direct IJ Network Device Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection.
Page 41: Restrictions
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router •...
Page 42 • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. •...
Page 43: Network Connection Tips
Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi-Fi Connection...
Page 44: Default Network Settings
Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon TS3300 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable ("XX" represents alphanumeric characters.) * Default value depends on printer.
Page 45: Detect Same Printer Name
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results.
Page 46: Connects To Another Computer Via Lan/Changes From Usb To Lan Connection
Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click here and perform setup.
Page 47: Printing Network Settings
Network Diagnostics Network diagnostics – Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt Wireless LAN Wireless LAN Enable/Disable WPS PIN CODE WPS PIN code XXXXXXXX Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength...
Page 48 3-2-6 SSID SSID Wireless LAN network name (SSID) 3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method None/WEP/TKIP/AES 3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64 3-2-10 Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2-PSK 3-2-11 TCP/IPv4 TCP/IPv4 Enable 3-2-12 IP Address IP address XXX.XXX.XXX.XXX 3-2-13...
Page 49 XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active 3-2-34 Security Protocol Security method ESP/ESP & AH/AH Access Point Mode Operation mode for Enable/Disable Wireless Direct 3-3-1 MAC Address MAC address XX:XX:XX:XX:XX:XX...
Page 50 LPD Printing LPD printing setting Enable/Disable RAW Printing RAW printing setting Enable/Disable Bonjour Bonjour setting Enable/Disable 5-10 Bonjour Service Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters) 5-11 LLMNR LLMNR setting Enable/Disable 5-12 SNMP SNMP setting Enable/Disable 5-13 PictBridge Commun.
Page 51: Reconfiguration Method Of Wi-Fi Connection
Reconfiguration Method of Wi-Fi Connection Follow either procedure below to change wireless LAN connection method (infrastructure or Wireless Direct). • For Windows: ◦ Click here and redo setup. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important •...
Page 52: Ij Network Device Setup Utility (Macos)
IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function...
Page 53: Ij Network Device Setup Utility
IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer.
Page 54: Starting Up Ij Network Device Setup Utility
Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network Device Setup Utility starts diagnosis and repair of network.
Page 55: Diagnosing And Repairing Network Settings
Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up.
Page 56: List Of Models Which Does Not Support Diagnosis And Repair Function
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...
Page 57: Handling Paper, Originals, Fine Cartridges, Etc
Handling Paper, Originals, FINE Cartridges, etc. Loading Paper Loading Originals Replacing a FINE Cartridge...
Page 58: Loading Paper
Loading Paper Loading Plain Paper / Photo Paper...
Page 59: Loading Plain Paper / Photo Paper
• If you cut plain paper to a size of 5" x 7" (13 x 18 cm) or smaller to perform a trial print, it may cause a paper jam. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types.
Page 60 3. Pull out the paper output tray (B) and the output tray extension (C). 4. Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU. 5. Adjust the paper guide (D) with the paper left side. Do not slide the paper guide too hard against the paper.
Page 61 Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (G). After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD.
Page 62 6. Press Paper Select button (H) to select a paper size according to the paper loaded on the rear tray and press OK button (I). Note • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents.
Page 63: Loading Originals
Loading Originals Loading Originals on Platen Supported Originals...
Page 64: Loading Originals On Platen
Loading Originals on Platen 1. Open the document cover. 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Align the corner of the original with the alignment mark Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
Page 65 Important • After loading the original on the platen, be sure to close the document cover before starting to copy or scan.
Page 66: Supported Originals
Supported Originals Item Details Types of originals • Text document, magazine, or newspaper • Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.7 in. (216 x 297 mm)
Page 67: Replacing A Fine Cartridge
Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel Ink Tips...
Page 68: Replacing A Fine Cartridge
Replacing a FINE Cartridge When remaining ink cautions or errors occur, the error code will appear on the LCD to inform you of the error. In this state, the printer cannot print or scan. Check the error code and take appropriate action. When Error Occurred While using the printer, the periphery of the paper output slot may become dirty with ink.
Page 69 Setting the Ink to be Used • Color ink may be consumed even when printing a black-and-white document or when black-and- white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer.
Page 70 2. Remove the FINE cartridge. Important • Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area. • Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables. 5. Prepare a new FINE cartridge. 1.
Page 71 Important • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully. • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Page 72 Important • Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder. 2. Push the FINE cartridge in and up firmly until it snaps into place. Important • Check if the FINE cartridge is installed correctly.
Page 73 • The printer cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges. 7. Close the cover. Note • If the error code appears on the LCD after the cover is closed, take appropriate action. When Error Occurred •...
Page 74: Checking The Ink Status With The Ink Lamps On The Operation Panel
Checking the Ink Status with the Ink Lamps on the Operation Panel Note • The ink level detector is mounted on the printer to detect the remaining ink level. The printer considers as ink is full when a new FINE cartridge is installed, and then starts to detect a remaining ink level. If you install a used FINE cartridge, the indicated ink level of it may not be correct.
Page 75: Ink Tips
Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. Ink is not only used for printing, but also for cleaning the print head to maintain the optimal printing quality. The printer has the function to automatically clean the ink jet nozzles to prevent clogging.
Page 76: If Printing Is Faint Or Uneven
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head...
Page 77: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge. Note •...
Page 78 If the problem is still not resolved: Replace the FINE cartridge. Step5 Replacing a FINE Cartridge Note • If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.
Page 79 When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head. Step From the printer Aligning the Print Head From the computer • For Windows: Adjusting Print Head Position Manually • For macOS: Adjusting Print Head Position...
Page 80: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE Cartridge whose ink is low.
Page 81: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern A or horizontal white streaks in the pattern B. If there are missing lines in the pattern A: C: Good D: Bad (lines are missing) If there are horizontal white streaks in the pattern B:...
Page 82: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Check that printer is turned on.
Page 83: Deep Print Head Cleaning
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, replace the FINE cartridge with a new one. If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.
Page 84: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the FINE cartridge whose ink is low.
Page 85 • If the print head alignment sheet was not printed correctly, press the Stop button, and redo this procedure from the beginning. 5. Place print head alignment sheet on platen. Place the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the upper left corner of the sheet with the alignment mark 6.
Page 86: Performing Maintenance Functions From Your Computer (Macos)
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer...
Page 87: Opening Remote Ui For Maintenance
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.
Page 88: Cleaning The Print Heads
Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
Page 89 2. Click Deep Cleaning Before performing Deep Cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Deep Cleaning. • Is there ink remaining in the cartridge? •...
Page 90: Adjusting Print Head Position
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears.
Page 91: Checking Ink Status From Your Computer
Checking Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the FINE cartridge types of your model. If you select Printer status from Remote UI, the ink status appears as an illustration. Estimated ink levels You can check the types and levels of ink.
Page 92: Cleaning
Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning)
Page 93: Cleaning Paper Feed Rollers
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. You need to prepare: a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market Check that printer is turned on.
Page 94 After cleaning the paper feed rollers, turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.
Page 95: Cleaning Inside The Printer (Bottom Plate Cleaning)
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 97: Overview
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply...
Page 98: Safety
Safety Safety Precautions Regulatory Information WEEE (EU&EEA)
Page 99: Safety Precautions
Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
Page 100 In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain medical advice immediately. • Moving the printer Do not hold the printer by the cassette.
Page 101 Power Supply • Keep the area around the power outlet clear at all times so you can easily unplug the power cord if necessary. • Never remove the plug by pulling on the cord. General Notices • Do not tilt the printer, stand it on end, or turn it upside down. This may cause ink to leak. •...
Page 102: Regulatory Information
20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
Page 103: Weee (Eu&Eea)
For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon- europe.com/weee.
Page 104 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
Page 105 RAEE autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein)
Page 106 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
Page 107 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
Page 108 Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd insamlingsplats, t.ex.
Page 109 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
Page 110 EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee. Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui) Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje...
Page 111 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne...
Page 112 DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi...
Page 113 će doprineti efikasnom korišćenju prirodnih resursa. Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee.
Page 114: Handling Precautions
Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...
Page 115: Legal Restrictions On Scanning/Copying
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...
Page 116: Printer Handling Precautions
Printer Handling Precautions Do not place any object on the document cover! Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Page 117: Transporting Your Printer
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.
Page 118: When Repairing, Lending, Or Disposing Of The Printer
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Page 119: Keeping Print Quality High
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.
Page 120: Main Components And Their Use
Main Components and Their Use Main Components Power Supply Indication of LCD...
Page 121: Main Components
Main Components Front View Rear View Inside View Operation Panel...
Page 122: Front View
Front View A: Document Cover Open to load an original on the platen. B: Paper Support Open to load paper on the rear tray. C: Paper Guide Align with the left side of the paper stack. D: Rear Tray Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
Page 123 H: Operation Panel Use to change the settings of the printer or to operate it. Operation Panel I: Platen Load an original here.
Page 124: Rear View
Rear View A: Power Cord Connector Plug in the supplied power cord. B: USB Port Plug in the USB cable to connect the printer with a computer. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer. This can cause trouble.
Page 125: Inside View
Inside View A: FINE Cartridge (ink cartridges) A replaceable cartridge that integrates print head and ink tank. B: FINE Cartridge Holder Install the FINE cartridge. The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
Page 126: Operation Panel
Operation Panel * All lamps on the operation panel are shown lit in the figure below for explanatory purposes. A: ON button Turns the power on or off. Before turning on the power, make sure that the document cover is closed. B: ON lamp Lights after flashing when the power is turned on.
Page 127 The upper lamp indicates the black FINE cartridge status, the lower lamp the color FINE cartridge status. I: LCD (Liquid Crystal Display) Displays the number of copies, maintenance code, error code or various icons. Indication of LCD J: Paper Select button Select the paper size of the printer.
Page 128: Power Supply
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...
Page 129: Checking That Power Is On
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 130: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 131 Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval.
Page 132: Checking The Power Plug/Power Cord
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...
Page 133: Unplugging The Printer
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 134: Indication Of Lcd
Indication of LCD The number of copies, maintenance code, error code or various icons is displayed on the LCD. A: Network status Appears when Wi-Fi is enabled. B: Current network status Displays the current network status. The icon differs depending on the network of use or the network status. (Signal strength: 81 % or more): You can use the printer over a Wi-Fi without any problems.
Page 135 F: Setup Appears by pressing the Setup button. During this icon, select a menu to perform printer maintenance and to change printer settings. G: Direct Appears when Wireless Direct is enabled.
Page 136: Changing Settings
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...
Page 137: Changing Printer Settings From Your Computer (Macos)
Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...
Page 138: Managing The Printer Power
Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.
Page 139: Changing The Printer Operation Mode
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Device settings from Remote UI 2. If necessary, complete the following settings: Custom settings - Detect paper setting mismatch If the check box is deselected, at the time of printing from PC, you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer.
Page 140: Changing Settings From Operation Panel
Changing Settings from Operation Panel Quiet setting Turning on/off Printer Automatically Initializing Printer Settings Switching/Disabling Wireless Connection Function...
Page 141: Quiet Setting
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. Check that printer is turned on. 2. Press the Setup button until 12 appears on the LCD. 3.
Page 142: Initializing Printer Settings
Initializing Printer Settings You can initialize the printer settings. Important • When using the printer over Wi-Fi, note that initialization erases all network settings on the printer, and printing operation from a computer over Wi-Fi may become impossible. To use the printer over Wi-Fi, perform setup according to the instructions on our website.
Page 143: Switching/Disabling Wireless Connection Function
Switching/Disabling Wireless Connection Function Follow the procedure below to switch the wireless connection function or to disable it. Check that printer is turned on. 2. Press the Network button. 3. Make sure that the icon has disappeared on the LCD.
Page 144: Specifications
Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Page 145 Scan Specifications Scanner driver Windows: TWAIN 1.9 Specification, WIA Maximum scanning size A4/Letter, 8.5 x 11.7 in. (216 x 297 mm) Optical resolution (horizontal x 600 x 1200 dpi * vertical) * Optical Resolution represents the maximum sampling rate based on ISO 14473.
Page 146 The necessary amount of hard disk space may be changed without notice. Other Supported OS iOS, Android, Windows 10 Mobile Some functions may not be available with the supported OS. Refer to the Canon web site for details. Mobile Printing Capability Apple AirPrint Google Cloud Print...
Page 147: Information About Paper
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...
Page 148: Supported Media Types
Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
Page 149 Paper Settings on the Printer Driver (Windows) Note • When printing photos saved on a PictBridge (Wi-Fi) compliant device, you must specify the page size and media type. Printing from Digital Camera Page Sizes You can use the following page sizes. Note •...
Page 150: Paper Load Limit
Note • Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
Page 151 Paper for printing documents: Media Name <Model No.> Paper Output Tray Canon Red Label Superior <WOP111> Approx. 10 sheets Canon Océ Office Colour Paper <SAT213> Paper other than Genuine Canon Paper Common Name Paper Output Tray Plain Paper (including recycled paper) Approx.
Page 152: Unsupported Media Types
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...
Page 153: Handling Paper
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.
Page 154: Printing
Printing Printing from Computer Printing from Smartphone/Tablet Printing from Digital Camera Paper Settings...
Page 155: Printing From Computer
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing Using a Web Service...
Page 156: Printing From Application Software (Macos Airprint)
Printing from Application Software (macOS AirPrint) Printing Basic Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...
Page 157: Printing
Printing This printer is compatible with the macOS standard printing system (AirPrint). You can start printing right away after connecting this printer to your Mac without installing any special software. Checking Your Environment First, check your environment. • AirPrint Operation Environment Mac running the latest version of OS •...
Page 158 Note • Click Show Details to switch the setup window to the detailed display. 5. Check print settings Set items such as Paper Size to the appropriate size, as well as Paper Type from Media & Quality of the pop-up menu. Select Auto Select for Paper Type.
Page 159 Note • Use the Print dialog to set general print settings such as the layout and the print sequence. For information about print settings, refer to macOS help. 6. Click Print The printer prints according to the specified settings. Note •...
Page 160: Adding Printer
Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically added.
Page 161: How To Open Printer Settings Screen
How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.
Page 162: Displaying The Printing Status Screen
Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.
Page 163 • If the error message is difficult to understand, check the error code displayed on the LCD monitor of the printer, and check the corresponding support number. For details on error codes and support numbers, see "When Error Occurred".
Page 164: Deleting The Undesired Print Job
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2.
Page 165: Removing Printer That Is No Longer Required From List Of Printers
Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if not logged in as the administrator. For information about an administrative user, see Users &...
Page 166: Printing Using Canon Application Software
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...
Page 167: Printing From Smartphone/Tablet
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device Printing/Scanning with Wireless Direct...
Page 168: Printing/Scanning With Wireless Direct
Printing/Scanning with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print or scan by connecting the devices to the printer directly.
Page 169 • For more on printing or scanning from a device via Wi-Fi, refer to the device's or application's instruction manual. • You can print/scan from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
Page 170: Paper Settings
Paper Settings By registering the paper size of paper loaded on the rear tray, you can prevent the printer from misprinting by displaying the error code before printing starts when the paper size of the loaded paper differs from the print settings.
Page 171 When the paper size setting for printing is different from the paper size setting set to the printer: • Paper size setting for printing: A5 • Paper size setting set to the printer: A4 When you start printing, an error code appears on the LCD. Select one of the operations below.
Page 172 For example, when the paper size setting for printing is A5 and the paper size setting set to A4 on the LCD, the printer starts printing with A5 on the paper loaded. Printing after replacing paper You print after replacing paper loaded on the rear tray. For example, when the paper size setting for printing is A5 and the paper size setting set to A4 on the LCD, you load A5 sized paper before you start printing.
Page 173: Copying
Copying Making Copies on Plain Paper Basics Copying on Photo Paper Copying Using Smartphone or Tablet...
Page 174: Making Copies On Plain Paper
Making Copies on Plain Paper Load the original on the platen to copy on the A4, Letter, B5, or A5 sized plain paper. Check that printer is turned on. Load paper. Load A4, Letter, B5, or A5 sized plain paper. Select A4, LTR, B5, or A5 size for paper size setting on the LCD.
Page 175 • If you press the Color button or the Black button when the paper size is not selected on the LCD, an error code appears on the LCD. When Error Occurred Note • The original is copied at the same magnification on plain paper. The original is copied on plain paper with borders.
Page 176: Copying On Photo Paper
Copying on Photo Paper Load the original on the platen to copy on the KG/10x15cm(4x6), 13x18cm(5x7), or Square size (127x127mm) photo paper. Check that printer is turned on. Load paper. Load KG/10x15cm(4x6), 13x18cm(5x7), or Square size (127x127mm) photo paper. Select KG 4"x6"/10x15cm, 2L 5"x7"/13x18cm, or 5"x5"/13x13cm size for paper size setting on the LCD.
Page 177 • If you press the Color button or the Black button when the paper size is not selected on the LCD, an error code appears on the LCD. When Error Occurred Note • The original is copied automatically by reducing/enlarging to fit the paper size of photo paper. The original is copied on photo paper without borders.
Page 178: Scanning
Scanning Scanning from Computer (Windows) Scanning from Computer (macOS)
Page 179: Scanning From Computer (Macos)
Scanning from Computer (macOS) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer)
Page 180: Scanning According To Item Type Or Purpose (Ij Scan Utility Lite)
Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer.
Page 181: Ij Scan Utility Lite Features
IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items.
Page 182 Note • To set the applications to integrate with, see Settings Dialog.
Page 183: Scanning Easily (Auto Scan)
Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes;...
Page 184 Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder)
Page 185: Scanning Documents And Photos
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2.
Page 186: Scanning Tips
Scanning Tips Positioning Originals (Scanning from Computer)
Page 187: Positioning Originals (Scanning From Computer)
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
Page 188 of the platen and the item. Portions placed on the diagonally striped area cannot be scanned. Important • Inkjet All-In-One printer: Important For the portions in which items cannot be scan- • Large items (such as A4 size photos) that cannot be ned, click Home to return to the top page of the placed away from the edges/arrow (alignment mark) of Online Manual for your model and search for...
Page 189 1. Make sure any original has been removed from platen. 2. Open document tray (A). 3. Slide the paper guides (B) all the way out. 4. Load document with side to scan facing up in document tray. Insert the document until it stops. 5.
Page 190 2. Place the item with the side to scan facing the platen, and then align it with the alignment mark. Important • If you open the document cover wide, the scanner may fall over. • Portions placed over (A) (0.094 inch (2.4 mm) from the left edge of the platen) or (B) (0.106 inch (2.7 mm) from the front edge) cannot be scanned.
Page 191 The item type may not be detected automatically. In that case, specify the item type in IJ Scan Utility and scan.
Page 192: Frequently Asked Questions
Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wi-Fi Network Key (Password) Unknown Network Cannot Print or Connect For other questions about network, click here. Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Printout Results Are Unsatisfactory Print List of Support Code for Error (Paper Jams)
Page 193 Scan Results Are Unsatisfactory (macOS) Cannot Print/Scan from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Find Printer while Using Wi-Fi Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup...
Page 194: Network Settings And Common Problems
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wi-Fi Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen Printer is Not Found by Printer Find Screen of Setup Searching Printer by IP Address or Host Name During Setup...
Page 195 Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level Appears in Printer Status Monitor (Windows)
Page 196: Network Communication Problems
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems...
Page 197: Cannot Find Printer On Network
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wi-Fi...
Page 198: Cannot Find Printer On Check Printer Settings Screen During Setup (Windows)
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen during driver setup, click Redetect and search for the printer again by the IP address on the Search for Printers screen.
Page 199: Power Status
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Checking that Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device.
Page 200: Pc Network Connection
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
Page 201 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's Wi-Fi Settings Is printer set to allow wireless communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless communication. Turn on wireless communication on the printer. If icon is displayed: Checking Wi-Fi Environment...
Page 202: Wi-Fi Environment
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment Is the printer connected to the wireless router? Check the status of the icon on the LCD to make sure the printer is connected to the wireless router.
Page 203 Important • Note that some wireless routers distinguish network names (SSIDs) by the last alphanumeric character according to their bandwidth (2.4 GHz or 5 GHz) or purpose (for computer or game machine). To check the network name (SSID) of the wireless router the printer is connected to, print the network settings.
Page 204 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information.
Page 205: Security Software Settings
• If a firewall message appears: If a firewall message appears warning that Canon software is attempting to access the network, set the security software to allow access. After allowing the software to access, click Redetect on the Check Printer Settings screen to redetect the printer.
Page 206: Wireless Router Settings
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the printer and the wireless router. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.
Page 207: Cannot Proceed Beyond Printer Connection Screen
Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 208 3. Restart computer. 4. Make sure you have no application software running. 5. Click here and perform setup.
Page 209: Cannot Find Printer While Using Wi-Fi
Cannot Find Printer while Using Wi-Fi Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check the (Network status) icon on LCD.
Page 210 To check the network name (SSID) set for the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 211 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 212: Network Connection Problems
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...
Page 213: Printer Suddenly Stopped Working For Some Reason
Printer Suddenly Stopped Working for Some Reason Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN (Wi-Fi) Cannot Connect to a Printer through Wireless Direct Cannot Print/Scan through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Page 214 Note • Use 2.4 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz frequency band of the wireless router. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note •...
Page 215 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 216 Make sure the (Direct) icon is displayed on the LCD. If not, press the Direct button to enable Wireless Direct. Check the settings of your device (smartphone/tablet). Check3 Make sure Wi-Fi is enabled on your device. For details, refer to your device's instruction manual. Make sure printer is selected as connection for device (e.g.
Page 217 When using Wi-Fi, make sure wireless router does not restrict which Check3 computers can access it. For more on connecting to and setting up your wireless router, see the wireless router instruction manual or contact its manufacturer. Note • To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC Address.
Page 218: Network Key (Password) Unknown
Network Key (Password) Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.
Page 219 For macOS: Starting Up IJ Network Device Setup Utility Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA. • Using WPA/WPA2 (Windows) The authentication method, Wi-Fi password, and dynamic encryption type must be identical among the wireless router, the printer, and your computer.
Page 220: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Click here and perform setup. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
Page 221 If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 222: Other Network Problems
Other Network Problems Checking Network Information Restoring to Factory Defaults...
Page 223: Checking Network Information
Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
Page 224 3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1.
Page 225 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms --- XXX.XXX.XXX.XXX ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss If "100% packet loss" appears, communication is not taking place. Otherwise, computer is communicating with target device.
Page 226: Restoring To Factory Defaults
Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, Click here and redo setup. Press the Setup button until "11"...
Page 227: Problems While Printing/Scanning From Smartphone/Tablet
Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet...
Page 228: Cannot Print/Scan From Smartphone/Tablet
Cannot Print/Scan from Smartphone/Tablet If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LAN Cannot Communicate with Printer while It Is in Wireless Direct Note •...
Page 229 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
Page 230 Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 231 Have you entered the proper password specified for the Wireless Direct? Check5 To check the password specified for the printer, print out the network setting information of the printer. Printing Network Settings Make sure the printer is not placed too far away from the device. Check6 If the distance between the printer and device is too far, wireless communication becomes poor.
Page 232: Printing Problems
Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout Results Are Unsatisfactory...
Page 233: Printer Does Not Print
Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
Page 234 The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default.
Page 235: Ink Does Not Come Out
Ink Does Not Come Out Make sure of the estimated ink levels in the FINE cartridges. Check1 Replace empty FINE cartridges with new ones. Replacing a FINE Cartridge Is the FINE cartridge installed properly? Check2 If the FINE cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges.
Page 236 • If problem is not resolved after performing print head cleaning twice: Perform print head deep cleaning. If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform print head deep cleaning again 24 hours later. When you turn the printer off, do not unplug it from the power supply.
Page 237: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error
Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
Page 238 Clean paper feed roller. Check6 Cleaning Paper Feed Rollers If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 239: Printout Results Are Unsatisfactory
• Printing from a PictBridge (Wi-Fi) compliant device. Check the settings on your PictBridge (Wi-Fi) compliant device or using the operation panel. PictBridge (Wi-Fi) Print Settings • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above).
Page 240 Note • When printing from a PictBridge (Wi-Fi) compliant device, set the print quality setting using the operation panel. This setting cannot be made on the PictBridge (Wi-Fi) compliant device. If problem is not resolved, check also the sections below. Check3 See also the sections below: Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines...
Page 241: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong...
Page 242 White Streaks Appear Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Make sure of the estimated ink levels in the FINE cartridges. Check2 Replace empty FINE cartridges with new ones. Replacing a FINE Cartridge Are the print head nozzles clogged? Check3 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
Page 243 Refer to the instruction manual supplied with the paper for detailed information on the printable side. Is the FINE cartridge installed properly? Check5 If the FINE cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges. Then install the FINE cartridges again.
Page 244: Colors Are Unclear
Colors Are Unclear Is nozzle check pattern printed properly? Check1 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
Page 245 After confirming that the FINE cartridge is installed properly, close the cover. Note • Printed colors may not match screen colors due to basic differences in the methods used to produce colors. Color control settings and environmental differences can also affect how colors appear on the screen.
Page 246: Lines Are Misaligned/Distorted
Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
Page 247: Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Supported Media Types Correct curl before loading paper.
Page 248 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in.
Page 249 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK.
Page 250: Scanning Problems (Macos)
Scanning Problems (macOS) Scanning Problems...
Page 251: Scanning Problems
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start...
Page 252: Scanner Does Not Work
Scanner Does Not Work Check that your scanner or printer is turned on. Check 1 With network connection, check the connection status and reconnect as Check 2 needed. With USB connection, connect the USB cable to a different USB port on the Check 3 computer.
Page 253: Scanner Driver Does Not Start
Scanner Driver Does Not Start Make sure the application software supports AirPrint. Check 1 Select your scanner or printer on the application's menu. Check 2 Note • The operation may differ depending on the application. Scan and save images with IJ Scan Utility Lite and open the files in your Check 3 application.
Page 254: Error Message Is Displayed
Error Message Is Displayed Your scanner may be locked. Check If IJ Scan Utility Lite or the application is running, exit it. Slide the scanner lock switch to the release position ), then reconnect the USB cable. Refer to the printed manual: Getting Started for how to unlock the scanner.
Page 255: Scanning Does Not Start / Scanning Does Not Complete
Scanning Does Not Start / Scanning Does Not Complete Your scanner may be locked. Check If IJ Scan Utility Lite or the application is running, exit it. Slide the scanner lock switch to the release position ), then reconnect the USB cable. Refer to the printed manual: Getting Started for how to unlock the scanner.
Page 256: Items Cannot Be Scanned Correctly
Items Cannot Be Scanned Correctly Your scanner may be locked. Check If IJ Scan Utility Lite or the application is running, exit it. Slide the scanner lock switch to the release position ), then reconnect the USB cable. Refer to the printed manual: Getting Started for how to unlock the scanner.
Page 257: Mechanical Problems
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB...
Page 258: Printer Does Not Turn On
Make sure power plug is securely connected to printer, and then turn on again. Check2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 259: Printer Turns Off Unexpectedly Or Repeatedly
• To disable the setting from the computer: For Windows, use Canon IJ Printer Assistant Tool to disable the setting. Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool. 1. Open Canon IJ Printer Assistant Tool.
Page 260: Usb Connection Problems
USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing or scanning is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note •...
Page 261: Cannot Communicate With Printer Via Usb
Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable.
Page 262: Installation And Download Problems
Installation and Download Problems Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows)
Page 263: Failed To Mp Drivers Installation (Windows)
Failed to MP Drivers Installation (Windows) If you cannot get past the Printer Connection screen: Other cases: If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen Other cases: If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.
Page 264: Updating Mp Drivers In Network Environment (Windows)
Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. Download the latest MP Drivers for your model on the download page of the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded.
Page 265: Errors And Messages
Errors and Messages When Error Occurred Message (Support Code) Appears...
Page 266: When Error Occurred
When Error Occurred If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message appears on the computer screen and an error code on the LCD. For some errors, a support code (error number) appears.
Page 267 • The ON lamp and Alarm lamp flash alternately and an error code appears. The error code appears on the LCD one by one. If the error code is "E03": Check the error code on the LCD and the support code corresponding with it. See the table below for details.
Page 268 3444 Prepare to print the other side following the instructions on the computer screen. 3445 1203 Cover is opened during printing. • If the cover is open: 1300 Paper is jammed when feeding paper from 1203 rear tray. • If paper is jammed: 1300 168A FINE cartridge is not installed.
Page 269 2. Perform setup using another setup meth- – Cannot find a wireless router during setup. Press the printer's OK button to resolve the er- ror. Perform Wi-Fi setup again. – Cannot connect because multiple wireless Press the printer's OK button to resolve the er- routers are connecting to the printer.
Page 270 – Cannot connect to Internet. Press the printer's OK button to resolve the er- ror. Check the wireless router settings. – Cannot connect to server. Press the printer's OK button to resolve the er- ror and perform operations again after a while. If you are using Google Cloud Print, it is possi- ble that your printer is not registered.
Page 271 Printer error has occurred. Turn off the printer and unplug it. 5012 Plug in the printer again and turn it back on. 5050 If this does not solve the problem, contact your nearest Canon service center to request a re- 5200 pair. 5205...
Page 272 6946 B202 An error requiring a repair has occurred. Turn off the printer and unplug it. B203 Contact your nearest Canon service center to request a repair. B204 B205 For details on how to resolve errors with Support Codes, see List of Support Code for Error.
Page 273: Message (Support Code) Appears
If you use the printer over a LAN, make sure the printer is correctly set up for network use. Make sure MP Drivers are installed correctly. Check3 Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website.
Page 274 • "Printer driver could not be found" Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. • "Could not print Application name - File name"...
Page 275: List Of Support Code For Error
List of Support Code for Error Support code appears on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action in response.
Page 276 • A000 to ZZZZ B202 B203 B204 B205 For paper jam support codes, see also List of Support Code for Error (Paper Jams).
Page 277: List Of Support Code For Error (Paper Jams)
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: Paper Is Jammed inside Printer •...
Page 278 1300 Cause Paper is jammed when feeding paper from rear tray. What to Do If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. 1.
Page 279 If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 280: Paper Is Jammed Inside Printer
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.
Page 281 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
Page 282 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 283: Printer Is Out Of Paper (1000)
Printer Is Out of Paper (1000) Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. Loading Plain Paper / Photo Paper Note •...
Page 284 1200 Cause Cover is open. What to Do Close the cover and wait for a while. Do not forget to close it, such as after replacing FINE cartridges.
Page 285 1203 Cause Cover is opened during printing. What to Do If paper remains inside the printer, slowly pull out the paper with both hands and close the cover. Press the printer's OK button to resolve the error. The printer ejects one blank sheet of paper and resumes printing from the next paper. The printer will not reprint the page that was printed when the cover is opened.
Page 286 1401 Cause FINE cartridge is not installed. What to Do Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
Page 287 Remove the FINE cartridge and reinstall it. If the error is not resolved, the FINE cartridge may be damaged. Replace the FINE cartridge with a new one. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 288 1485 Cause Appropriate ink cartridge is not installed. What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's Stop button.
Page 289 1682 Cause FINE cartridge cannot be recognized. What to Do Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
Page 290 If you want to continue printing without this function, press the printer's Stop button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
Page 291 1688 Cause The ink has run out. What to Do Replace the ink cartridge and close the cover. If printing is in progress and you want to continue printing, press the printer's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled.
Page 292: Fine Cartridge Is Not Installed (168A)
FINE Cartridge is Not Installed (168A) Cause Possible causes include the following. • FINE cartridge is not installed or may not be installed properly. • FINE cartridge incompatible with this printer is installed. What to Do If FINE cartridges are not installed, install the appropriate FINE cartridges properly. Note •...
Page 293 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
Page 294: Shipping Tape Etc. Are Still Attached (1890)
Shipping Tape etc. Are Still Attached (1890) Cause Shipping tape or protective material may still be attached to FINE cartridge holder. What to Do Store the output tray extension and the paper output tray, open the cover, and make sure that shipping tape and protective material have been removed from the FINE cartridge holder.
Page 295 2114 Cause Paper size settings at printer driver do not match the paper size registered in the printer. What to Do Press the printer's Stop button to cancel printing. Check if the size of the paper loaded in the rear tray matches the paper size registered in the printer using the printer's Paper Select button.
Page 296 2900 Cause Scanning print head alignment sheet failed. What to Do Press the printer's OK button and check the following. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen. • Make sure the platen and the print head alignment sheet are not dirty. •...
Page 297 2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen. Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2.
Page 298 4102 Cause Media type and paper size are not set correctly. What to Do Press the printer's Stop button to cancel printing, change the media type or paper size setting, and then retry printing. • When the media type is set to Photo Paper Plus Glossy II: Set the paper size to 4"...
Page 299 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
Page 300 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 301 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 302 • Make sure the FINE cartridges are properly installed. Push up the FINE cartridge until it clicks into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 303 What to Do Turn off the printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 304: 5B00
5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
Page 305 List of Support Code for Error (Paper Jams) Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.

Canon TS3300 Series Online Manual

Using Online Manual

Basic Operation

Network

Handling Paper, Originals, FINE Cartridges, Etc

Overview

Information about Paper

Printing

Copying

Scanning

Frequently Asked Questions

List of Support Code for Error

Quick Links

Related Manuals for Canon TS3300 Series

Summary of Contents for Canon TS3300 Series