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HP 268 Pro G1 MT Maintenance And Service Manual
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HP 268 Pro G1 MT Maintenance And Service Manual

HP 268 Pro G1 MT Maintenance And Service Manual

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Maintenance and Service Guide
HP 268 Pro G1 MT

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Summary of Contents for HP 268 Pro G1 MT

  • Page 1 Maintenance and Service Guide HP 268 Pro G1 MT...
  • Page 2 Bluetooth is a trademark owned by its proprietor to most models. Some features may not be using any software product preinstalled on and used by HP Inc. under license. Intel is a available on your computer. This computer, you agree to be bound by the...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ....................................... 1 Standard configuration features ............................1 Front panel components ............................ 2 Rear panel components ............................3 Serial number location ............................4 2 Illustrated parts catalog ................................... 5 Chassis spare parts .................................. 5 Computer major components ..........................5 Cables ..................................
  • Page 6 SATA data cable ..........................14 Cable management ............................15 4 Removal and replacement procedures .............................. 16 Preparation for disassembly ..............................16 Access panel ................................... 17 Optical drive .................................... 17 Drive cage ....................................19 Hard drive ....................................20 Front bezel ....................................21 Power button board ................................
  • Page 7 Downloading Remote HP PC Hardware Diagnostics UEFI ................83 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...... 83 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 83 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............83...
  • Page 8 Backing up information and creating recovery media ..................... 85 Using Windows tools ............................85 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..85 Restoring and recovery ................................. 86 Restoring, resetting, and refreshing using Windows tools ................. 86 Recovering using HP Recovery media ......................

  • Page 9: Product Features

    Features can vary, depending on the model. For support assistance and to learn more about the hardware and software installed on the computer model, run the HP Support Assistant utility. NOTE: The HP 268 Pro G1 MTcan be used in a tower orientation or a desktop orientation. Standard configuration features...

  • Page 10: Front Panel Components

    Front panel components Table 1-1 Front panel components and their descriptions Item Component Item Component Power button USB SuperSpeed ports (2) Audio-out (headphone)/Audio-in (microphone) Hard drive activity light combo jack USB SuperSpeed Plus ports (2) Slim optical drive (optional) NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, or CTIA style headsets.

  • Page 11: Rear Panel Components

    USB SuperSpeed ports (2) NOTE: Your computer model might have additional optional ports available from HP. When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board.

  • Page 12: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features...

  • Page 13: Illustrated Parts Catalog

    Chassis spare parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Table 2-1...

  • Page 14: Cables

    Table 2-1 Computer major components and their descriptions (continued) Item Description Power button board cable WLAN 11AC+Bluetooth 4.2 RT M.2 2230 PCIe+USB WLAN module Optical drive: DVD+/-RW SM DL 9.5-mm slim tray optical drive DVD-ROM 9.5-mm slim tray optical drive (10) Optical drive bezel Optical drive blank bezel...

  • Page 15: Miscellaneous Parts

    Keyboard: HP antimicrobial business slim keyboard for use in the People’s Republic of China HP PS/2 slim Windows 8 keyboard for use in the People’s Republic of China HP USB essential keyboard for use in the United States HP USB slim Windows 8 keyboard for use in the People’s Republic of China...

  • Page 16: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in This chapter is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 17: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V...

  • Page 18: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 19: Operating Guidelines

    Operating guidelines To prevent overheating and to help prolong the life of the computer: Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4-inch) clearance on all vented sides of ●...

  • Page 20: Cleaning The Keyboard

    After cleaning, always wipe the unit with a clean, lint-free cloth. ● ● Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and limit the airflow. Cleaning the keyboard Follow all safety precautions in General cleaning safety precautions on page 11 before cleaning the keyboard.

  • Page 21: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed and then returned to their proper locations.

  • Page 22: Lithium Coin Cell Battery

    Do not dispose of batteries, battery packs, and accumulators with general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents.

  • Page 23: Cable Management

    Cable management Always follow good cable management practices when working inside the computer. Keep cables away from major heat sources like the heat sink. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts ●...

  • Page 24: Removal And Replacement Procedures

    Not all features listed in This guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for disassembly Routine care, SATA drive guidelines, and disassembly preparation on page 8 for initial safety procedures.

  • Page 25: Access Panel

    Access panel Before removing the access panel, follow these steps: ▲ Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel: Loosen the thumbscrew (1) on the rear panel of the access panel. Slide the access panel (2) toward you, and then lift if off the computer. To install the access panel, reverse the removal procedure.
  • Page 26 While pressing the release lever outward, slide the optical drive out of the bay (4). Reverse this procedure to replace the optical drive. Chapter 4 Removal and replacement procedures...

  • Page 27: Drive Cage

    Drive cage Before removing the drive cage, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page 17). Remove the optical drive (Optical drive on page 17). Remove the drive cage: Remove the four Torx screws that secure the drive cage to the computer chassis (1).

  • Page 28: Hard Drive

    Hard drive Before removing the hard drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page 17). Remove the optical drive (Optical drive on page 17). Remove the drive cage (Drive cage on page 19).

  • Page 29: Front Bezel

    Front bezel The front bezel is secured to the access panel by tabs. Before removing the front bezel, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page 17).

  • Page 30: Power Button Board

    Power button board Before removing the power button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page 17). Remove the optical drive (Optical drive on page 17).

  • Page 31: Wlan Module

    WLAN module Table 4-2 WLAN module descriptions and part numbers Description HP xxxxxx WLAN 802.11abgn, 2 × 2 + Bluetooth 4.0 HP xxxxxx 802.11abgn, 2 × 2 The WLAN module is located near the memory modules. NOTE: WLAN module appearance can vary.

  • Page 32: M.2 Solid-State Drive

    M.2 solid-state drive Table 4-3 Solid-state drive descriptions and part numbers Description 512 GB solid-state drive 256 GB solid-state drive The M.2 solid-state drive is secured with one slotted Torx screw. It is located under the heat sink and fan. Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...

  • Page 33: Memory Module

    Memory module Table 4-4 Memory module descriptions and part numbers Description 8 GB, PC4-2666, SODIMM 4 GB, PC4-2666, SODIMM The computer comes with double data rate 3 synchronous dynamic random access memory (DDR4-SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs.

  • Page 34: Populating Sodimm Sockets

    Populating SODIMM sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM3. The DIMM1 socket operates in memory channel B. The DIMM3 socket operates in memory channel A. Table 4-5 Memory module socket locations Item...
  • Page 35 Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.

  • Page 36: System Fan

    System fan Before removing the system fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel Access panel on page Remove the system fan: Disconnect the system fan cable from the system board (1). Remove the two Phillips screws that secure the system fan to the computer (2).

  • Page 37: I/O Board

    I/O board Before removing the I/O board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel Access panel on page Remove the I/O board: Disconnect the I/O board cable from the system board (1). Release the retention gate (2) that secures the I/O board to the computer.

  • Page 38: Processor Fan

    Processor fan Before removing the processor fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel Access panel on page Remove the processor fan: Disconnect the processor fan cable from the system board (1). Loosen the four Phillips captive screws that secure the processor fan to the computer (2).

  • Page 39: Heat Sink

    Heat sink IMPORTANT: The bond between the heat sink and the processor may be very tight. If the computer will power on, before removing the heat sink, turn on the computer until it warms the heat sink. Warming the heat sink loosens the bond between the heat sink and the processor, thereby making separating them easier.

  • Page 40: Power Supply

    Power supply Before removing the power supply, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel Access panel on page Remove the drive cage Drive cage on page Remove the power supply: Disconnect the power supply P1 cable (1) from the system board.
  • Page 41 From the inside of the computer, press down and hold the power supply retention tab (2). Slide the power supply (3) toward the front of the computer. Remove the power supply (4). To install the power supply, reverse the removal procedure. Power supply...

  • Page 42: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance can vary. Before removing the system board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page 17), and then remove the following components: Drive cage...
  • Page 43 Slide the system board (2) toward the front of the computer through the opening in the front of the chassis. Lift the rear edge of the system board (3) until it rests at an angle, and then slide the system board out of the computer chassis at an angle.

  • Page 44: System Board Callouts

    M.2 solid-state drive connector Changing from desktop to tower configuration The computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. Before changing computer configuration, follow these steps: ▲ Prepare the computer for disassembly (Preparation for disassembly on page 16).

  • Page 45: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 46: Helpful Hints

    Be in front of your computer when you call. ● ● Write down the computer serial number and product ID number before calling. ● Spend time troubleshooting the problem with the service technician. Remove any hardware that was recently added to your system. ●...

  • Page 47: Solving General Problems

    Solving general problems You might be able to easily resolve the general problems described in This section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.
  • Page 48 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 49 Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup: Type msconfig in the taskbar search box, and then select msconfig.

  • Page 50: Solving Power Problems

    System does not power on and the lights on the front of the computer are not flashing. Cause Solution Press and hold the power button for less than 4 seconds. If the hard drive light does not turn on white then: Check that the unit is plugged into a working AC outlet.

  • Page 51: Solving Hard Drive Problems

    Power light flashes red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but lights continue flashing.) Cause Solution Power failure (power supply is overloaded). If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage.
  • Page 52 Drive not found (identified). Cause Solution Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If This is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced >...

  • Page 53: Solving Audio Problems

    Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If This fails, press the power button for four or more seconds to turn off the power.

  • Page 54: Solving Printer Problems

    Computer appears to be locked up while recording audio. Cause Solution The hard disk might be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format.

  • Page 55: Solving Keyboard And Mouse Problems

    Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory might be overloaded. Reset the printer by turning it off for one minute, and then turn it back on. Printer will not print. Cause Solution The printer might be out of paper.

  • Page 56: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep state, do not hold down the power button for more than 4 seconds.

  • Page 57: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 58 Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status.

  • Page 59: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 60 Solution Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 5 Troubleshooting without diagnostics...

  • Page 61: Solving Usb Flash Drive Problems

    Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.

  • Page 62: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, it might not be ● supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not appear. Cause Solution ROM issue - POST error has occurred.
  • Page 63 “Illegal Operation has Occurred” error message is displayed. Cause Solution Software being used is not Microsoft-certified for your version of Verify that the software is certified by Microsoft for your version of Windows. Windows (see program packaging for This information). Configuration files are corrupt.

  • Page 64: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) utilities Use Computer Setup (F10) Utility to do the following tasks: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...
  • Page 65 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and then press enter. To return to the Computer Setup Utilities menu, press esc. To apply and save changes, select Main > Save Changes and Exit. If you have made changes that you do not want applied, select Ignore Changes and Exit.

  • Page 66: Computer Setup-Main

    Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the...
  • Page 67 Check for Update on Next Reboot – default is disabled. ■ BIOS Source – lets you select either HP.com or a custom URL. If Custom URL is selected, Edit ■ Custom URL becomes active. Using a custom URL is recommended only for a managed IT environment.

  • Page 68: Computer Setup-Security

    Table 6-1 Computer Setup—Main (continued) Option Description Asset Tracking Number ● ● Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device. Restore current settings from USB device Restores system configuration from a USB flash media device. Save Custom Defaults Saves the current system configuration settings as the custom default set.
  • Page 69 HP SureStart recovery. When This policy is set to manual, HP SureStart will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot boot until the manual recovery key sequence is input.
  • Page 70 ● system firmware executing out of main memory while the operating system is running. Any anomalies detected in HP system firmware that is active while the operating system is running will result in a Sure Start security event being generated.
  • Page 71 Table 6-2 Computer Setup—Security (continued) Option Description A backup copy of the MBR has been previously saved – The current bootable disk is the same disk from which the backup copy was saved – IMPORTANT: Restoring a previously saved MBR after a disk utility or operating system has modified the MBR, may cause the data on the disk to become inaccessible.

  • Page 72: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup—Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system up from a powered off state at a specified date and time.
  • Page 73 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Lets you turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on. Lets you make sure an operating system is legitimate before booting to it, making Windows resistant to malicious modification from preboot to full operating system booting, preventing firmware attacks.
  • Page 74 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Lets you disable the wireless module slot. Default is enabled. Allow PCIe/PCI SERR# Interrupt (enable/disable) Allows PCI devices to report PCI/PCIe System Error signals, such as address parity errors, data parity errors, and critical errors other than parity.
  • Page 75 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Increase Idle Fan Speed(%) Sets idle fan speed percentage. This setting only changes the minimum fan speed. The fan is still automatically controlled. Port Options SATA0 Lets you disable the connector. Default is enabled. SATA1 Lets you disable the connector.
  • Page 76 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading S5 Maximum Power Savings (enable/disable) Enabling This feature reduces the power of the system as much as possible in the S5 state. Power is removed from the wake up circuitry, the expansion slots, and any management features while in S5. Default is disabled.
  • Page 77 Table 6-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading execution if the alert is sent to the management console. An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization. OS Watchdog Timer (min.) –...

  • Page 78: Post Error Messages

    POST error messages This chapter lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 79 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 80 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 2212-USB Key Provisioning failure writing to USB device used for USB key provisioning will not...
  • Page 81 Control panel message Description Recommended action 2219-USB Key Provisioning file has invalid Provisioning file contained on the USB key has Recreate the provisioning file using third header identifier been corrupted or is not a valid version for the party management console software. current ME firmware.

  • Page 82: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Beeps stop after fifth iteration DIMM module. but lights continue until problem Reseat DIMMs. is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 7 POST error messages...
  • Page 83 Table 7-1 Interpreting POST diagnostic front panel lights and audible codes (continued) Activity Beeps Possible cause Recommended action Red power light flashes six times, Pre-video graphics error. Replace the system board. once every second, followed by a two second pause. Beeps stop after fifth iteration but lights continue until problem is solved.

  • Page 84: Password Security And Resetting Cmos

    BIOS settings or save them as custom defaults before resetting them in case they are needed later. Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 56 for information on backing up the BIOS settings.

  • Page 85: Changing A Setup Or Power-On Password

    Shut down the operating system properly, and then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power. WARNING! To reduce the risk of personal injury from electrical shock, hot surfaces, or both, be sure to disconnect the power cord from the AC outlet, and allow the internal system components to cool before...

  • Page 86: Deleting A Setup Or Power-On Password

    When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type the new password carefully since the characters do not appear on the screen. Press Enter.
  • Page 87 IMPORTANT: Pushing the CMOS button resets CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility on page 56 for information on backing up the CMOS settings.

  • Page 88: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 89: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using HP PC Hardware Diagnostics UEFI...

  • Page 90: Starting Hp Pc Hardware Diagnostics Uefi

    ID code is generated. For assistance in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in.

  • Page 91: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
  • Page 92 ● interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 93: 10 Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲...

  • Page 94: Restoring And Recovery

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 95: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 96: 11 Power Cord Set Requirements

    11 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V ac-120 V ac or 220 V ac-240 V ac. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 97: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Table 11-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2)

  • Page 98: 12 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 99 Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. During the reboot, press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

  • Page 100: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is protected (select models protected This device via the host by the HP Sure Start only) backup of processor. The content is Embedded Controller. critical System managed solely by the HP...
  • Page 101 Fingerprint reader 512 KB flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP ProtectTools call to write to the flash. Security Manager. Nonvolatile memory usage...

  • Page 102: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of This requirement would be if you upgrade or downgrade the OS.

  • Page 103: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 104: 13 Specifications

    13 Specifications Table 13-1 Specifications Metric U.S. Temperature Range Operating 10°C to 35°C 50°C to 95°F Nonoperating –30°F to 60°C –22°F to 140°F NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight.

  • Page 105: Index

    78 removal and replacement 31 mouse computer cleaning 11 helpful hints 38 cleaning 12 Computer Setup HP PC Hardware Diagnostics UEFI problems 47 access problem 39 downloading 82 country power cord set starting 82 requirements 89 network problems 49...
  • Page 106 USB flash drive 86 removal and replacement 24 illustrated 6 recovery media specifications overheating, prevention 11 creating using HP Cloud Recovery computer 96 Download Tool 85 memory 25 creating using Windows tools 85 static electricity 8 password...

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