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Maintenance and Service Guide OMEN X 27 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
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AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries.
Table of Contents Getting started .................................. 2 Important safety information ............................. 2 RoHS (2002/95/EC) requirements ........................... 3 General descriptions ................................3 Before return to receiver: ..............................3 Monitor features ................................4 Features....................................4 Front View .................................... 5 Rear components ................................6 Locating the serial number and product number ......................
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information It is important to note that this manual contains various CAUTIONS and NOTICES which should be carefully read in order to minimize the risk of personal injury to service personnel.
RoHS (2002/95/EC) requirements Applied to all countries that require RoHS. The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a legal requirement by the EU (European Union) for the global electronics industry sold in the EU and other countries. Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirement.
NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To locate updates to the user guide for your product, go to http://www.hp.com/support to download the latest versions of HP programs and drivers...
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-1: Rear components and their descriptions Component Description Power button Turns the monitor on or off. Back button If the OSD menu is open, press to exit or return to previous menu level.
Notices provided in your documentation kit. Locating the serial number and product number The serial number and product number are located on a label on the bottom edge of the monitor head. You may need these numbers when contacting HP about the monitor model...
Description ASSY CHIN OMEN X 27 PANEL MID FRAME PCBA LED DRV BD PCBA IF BD PCBA LED BD ASSY SHD ASSY HINGE ASSY RC JAWA OMEN X 27 PCBA AUDIO BD PCBA CTRL BD ASSY STAND OMEN X 27...
Gasket for DP and HDMI 3020812 Specification: Gasket, EMI Shielding, 8 mm Width, 12 mm Height, 1 m Length, 80 dB To replace DP or HDMI, must need a gasket stick on shielding. Cables can be purchased from the HP Part Store https://partsurfer.hp.com/Search.aspx...
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Use this information to properly prepare to disassemble and reassemble the monitor. 1) Clean the room for disassembly.
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Disassembly procedure picture Operation Tool Notes 4.0~ Screw- screws 1. Unlock 2 screws driver 5.0KG Disassemble the RC from the monitor, notice the disassembly order: 1.Disassemble the Bottom part 2.Disassemble the Right 4.5±0.5 part 3. Be careful to remove conduct tape from audio cable 4.
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1. Remove 1 tape from RC 2. Remove 2 tapes from Ctrl cable and Audio cable 3. Unlock 1 screw 4. Disassemble Audio BD from RC 0.9~ 5. Remove audio cable Screw- from Audio BD driver 1.1KG 6. Remove Ctrl cable from 7.
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1. Remove FFC cable from panel 2. Disassemble SHD to mid-frame Screw- 4.5±0.5 3. Remove LED cable from driver IF BD 4. Unlock 7 screws 5. Disassemble assy chin to mid-frame 1. Unlock 9 screws Screw- 6.5±1.0 2. Disassemble mid-frame driver to panel 1.
Main board- Connector repair Repair Condition: Connector repair is only for the monitor that has been out of warranty period. • The repair procedure is for HDMI, DisplayPort and audio connectors. • The connectors are on the main board (IF board part number 5E.4EW01.012). •...
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IMPORTANT: • Repair Condition: Connector repair is only for out of warranty. • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user. • Electrostatic protection is required when component replacement is required. • The monitor meets ROHS, please use Lead-free solder wire for soldering. •...
USB A 3.0 Connector repair- J7, J8 Use a hot air gun to melt the solder on the pins Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the connector out of the through holes 2).
USB B 3.0 Connector repair- J6 Use a hot air gun to melt the solder on the pins Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the connector out of the through holes 2).
HDMI Connector repair- J4 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3). Lift J2 from the PCB 4).
DP Connector repair- J3 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3) Lift J3 from the PCB 4) Place new component on the location, and must check it can match PCB footprint 5) Soldering the new component by solder iron 6) Tear off the yellow tape on the DP connector, so that it can contact to the gasket, EMI...
Stick Gasket on the Shielding 1) Use scissors to cut the length of gasket 3020812 in 20mm. Gasket Size: W 8mmx x H 12mm x L 20mm (The Length of gasket should not be less than 20mm) 2) Remove the tape on the gasket and align the gasket to the right side of the HDMI or DP. (Alignment refers to the yellow arrow in the image below) 3) Press the gasket to the end of shielding with your fingers and confirm that it will not fall.
Function Test: After repairing, please do the function test to check all functions are working. Test Item OPERATION DESCRIPTIONS EQUIP.OR TOOL USED Check if the image and sound can be played HDMI test normally on monitor. PC or DVD Player No noise volume and balance is correct.