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Samsung Galaxy GRAND Prime Important Information Manual
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Samsung Galaxy GRAND Prime Important Information Manual

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Important Information
for the Samsung
Galaxy GRAND Prime
™
Important Health, Safety, and
Warranty Information – page 2
General Terms and Conditions of
Service – page 22
Important Message from
Sprint – page 58

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  • Page 1 Important Information for the Samsung Galaxy GRAND Prime ™ Important Health, Safety, and Warranty Information – page 2 General Terms and Conditions of Service – page 22 Important Message from Sprint – page 58...

  • Page 2: Warranty Information

    READ THIS INFORMATION BEFORE USING YOUR MOBILE DEVICE. Warranty Information Samsung Limited Warranty - This product is covered under the applicable Samsung Limited Warranty. Full written terms and detailed information about the warranty and obtaining service are available on the device at: •...

  • Page 3: End User License Agreement For Software

    End User License Agreement for Software The End User License Agreement (EULA) for this device is available: • From Settings, tap About device > Legal information > Samsung legal > End User License Agreement. • Online at www.samsung.com/us/Legal/ SamsungLegal-EULA4 Health and Safety Information...

  • Page 4: Intellectual Property

    1-800-SAMSUNG (726-7864). Intellectual Property All Intellectual Property, as defined below, owned by or which is otherwise the property of Samsung or its respective suppliers relating to the SAMSUNG Phone, including but not limited to, accessories, parts, or software relating there to (the “Phone System”), is proprietary to...

  • Page 5: Open Source Software

    EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY CONTAINED ON THE WARRANTY PAGE ENCLOSED WITH THE PRODUCT, THE PURCHASER TAKES THE PRODUCT “AS IS”, AND SAMSUNG MAKES NO EXPRESS OR IMPLIED WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT, INCLUDING BUT NOT...

  • Page 6: Samsung Knox

    AS CUSTOM OS. Samsung KNOX Samsung KNOX is Samsung’s security platform and is a mark for a Samsung device tested for security with enterprise use in mind. Additional licensing fee may be required. For more information about Knox, please refer to: www.samsung.com/us/knox.
  • Page 7 Ridgefield Park, New Jersey 07660 Phone: 1-800-SAMSUNG (726-7864) Internet Address: www.samsung.com ©2015 Samsung Electronics America, Inc. Samsung is a registered trademark of Samsung Electronics Co., Ltd. Do you have questions about your Samsung Mobile Device? For 24 hour information and assistance, we...

  • Page 8: Specific Absorption Rate (Sar) Certification Information

    Specific Absorption Rate (SAR) Certification Information Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for Radio Frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government. These FCC RF exposure limits are derived from the recommendations of two expert organizations: the National Council on...
  • Page 9 The maximum SAR values for this model phone as reported to the FCC are: Simultaneous Transmission Head: 1.05 W/Kg Simultaneous Transmission Body-worn: 1.44 W/Kg The SAR information for this device can also be found on Samsung’s website: www.samsung.com/sar Important Health, Safety, and Warranty Information...
  • Page 10 Pursuant to part 15.21 of the FCC Rules, you are cautioned that changes or modifications not expressly approved by Samsung could void your authority to operate the device. This device complies with part 15 of the FCC Rules. Operation is subject to the...
  • Page 11 Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and...

  • Page 12: Commercial Mobile Alerting System (Cmas)

    For more information, please contact your wireless provider. Samsung Mobile Products and Recycling Samsung cares for the environment and encourages its customers to recycle Samsung mobile devices and genuine Samsung accessories. Proper disposal of your mobile device and its battery is not only important for safety, it benefits the environment.
  • Page 13 For battery recycling, go to call2recycle.org or call 1-800-822-8837. Drop It Off You can drop off your Samsung-You can drop off your Samsung-branded mobile device and batteries for recycling at one of our numerous Samsung Recycling Direct (SM) locations. Note: Samsung-branded devices and batteries will be accepted at these locations for no fee.
  • Page 14 Warning! Never dispose of batteries in a fire because they may explode. GPS & AGPS Certain Samsung mobile devices can use a Global Positioning System (GPS) signal for location-based applications. A GPS uses satellites controlled by the U.S. Government that are subject to changes...
  • Page 15 The location-based information may be shared with third- parties, including your wireless service provider, applications providers, Samsung, and other third-parties providing services. Use of AGPS in Emergency Calls When you make an emergency call,...

  • Page 16: Emergency Calls

    Navigation Maps, directions, and other navigation- data, including data relating to your current location, may contain inaccurate or incomplete data, and circumstances can and do change over time. In some areas, complete information may not be available. Therefore, you should always visually confirm that the navigational instructions are consistent with what you see before following them.
  • Page 17 making an emergency call, remember to give all the necessary information as accurately as possible. Remember that your mobile device may be the only means of communication at the scene of an accident; do not cut off the call until given permission to do so.
  • Page 18 devices that are rated have the rating on their box or a label located on the box. The ratings are not guarantees. Results will vary depending on the user’s hearing device and hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated mobile device successfully.
  • Page 19 Under the standard, this should provide the hearing aid user with normal use while using the hearing aid with the particular wireless mobile device. A sum of 6 or more would indicate excellent performance. However, these are not guarantees that all users will be satisfied. T ratings work similarly.
  • Page 20 HAC for Newer Technologies This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids.

  • Page 21: Restricting Children's Access To Your Mobile Device

    Caution! Some applications or prolonged usage may increase device temperature. Prolonged skin contact with a device that is hot to the touch may produce skin discomfort or redness, or low-temperature burns. If the device feels hot to the touch, discontinue use and close all applications or turn off the device until it cools.
  • Page 22 General Terms and Conditions of Service Please note that these terms may not be the most current version. A current version of the terms is available at our website at sprint.com/ termsandconditions or upon request. Para solicitar esta literatura en español, por favor contactar a 1-800-777-4681 o visitar a sprint.com/espanol Basic Definitions...

  • Page 23: Additional Terms

    The Service Agreement These Ts&Cs are part of your service agreement with us (the “Agreement”) and constitute a contract under which we provide you Services under terms and conditions that you accept. THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION WITH A CLASS WAIVER, A REPRESENTATIVE ACTION WAIVER, AND A JURY WAIVER PROVISION.
  • Page 24 these third-party items and associated terms. Additional terms will also apply if you activate Services as part of a bundle with another company’s services (for example, cable services, home phone services, etc.). The additional terms for bundled Services may either modify or replace certain provisions in these Ts&Cs, including terms relating to activation, invoicing, payment, and...
  • Page 25 including on the Web by electronically marking that you have reviewed and accepted; (b) attempt to or in any way use the Services; (c) pay for the Services; or (d) open any package or start any program that says you are accepting the Agreement when doing so.
  • Page 26 Commitment and may not automatically renew. As explained directly below, there are instances when you will not be responsible for an Early Termination Fee for terminating Services early. When You Don’t Have To Pay An Early Termination Fee You aren’t responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month- to-month basis;...
  • Page 27 within 30 days after the effective date of the change; (b) you specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made; and (c) we fail to negate the change after you notify us of your objection to it.
  • Page 28 Your Right To Change Services & When Changes Are Effective The account holder can typically change Services upon request. In some instances, changes may be conditioned on payment of an Early Termination Fee or certain other charges, or they may require a new Term Commitment.
  • Page 29 Except as provided above, if you are subject to an Early Termination Fee, you must also pay the invoiced Early Termination Fee for each line of Service that you terminate early. Credit Checks & Credit Information We agree to provide you Services on the condition that you have and maintain satisfactory credit according to our standards and policies.
  • Page 30 balance reaches the ASL, even if your account is not past due. We may impose or increase an ASL at any time with notice. An ASL is for our benefit only and should not be relied on by you to manage usage. Deposits &...
  • Page 31 our Services, see our Acceptable Use Policy and Visitors Agreement, which are available on our website, and the detailed plan or other information on Services that we provide or refer you to during the sales transaction. Your Device, Number & Email Address We don’t manufacture any Device that we might sell to you or that is associated with...
  • Page 32 PCS phone, please visit sprint.com or call 1-888-211-4727 for information and eligibility requirements. Porting/Transferring Phone Numbers We don’t guarantee that number transfers to or from us will be successful. If you authorize another carrier to transfer a number away from us, then that is considered a request by you to us to terminate all of the Services associated with that number.
  • Page 33 weather, geography, topography, server speeds of the websites you access, actions of third parties, etc.)-may result in dropped and blocked connections, slower Service speeds, or otherwise impact the quality of Service. Services that rely on location information, such as E911 and GPS navigation, depend on your Device’s ability to acquire satellite signals (typically not available indoors) and network coverage.
  • Page 34 About Data Services & Content Our data Services and your Device may allow you to access the Internet, text, pictures, video, games, graphics, music, email, applications, sound, and other materials (“Data Content”) or send Data Content elsewhere. Some Data Content is available from us or our vendors, while other Data Content can be accessed from others (for example, third party...
  • Page 35 stored by Sprint may be deleted, modified, or damaged. You may not be able to make or receive voice calls while using data Services. Data Content provided by our vendors or third parties is subject to cancellation or termination at any time without notice to you, and you may not receive a refund for any unused portion of the Data Content.

  • Page 36: Software License

    Software License If Sprint provides you software as part of the Service and there are not software license terms provided with the software (by Sprint or by a third party), then Sprint grants you a limited, revocable, non- exclusive, non-transferable license to use the software to access the Services for your own individual use.
  • Page 37 Depending on your Services, charges for additional services may include operator and directory assistance, voicemail, call forwarding, data calls, texts, and Web access. If you (the account holder) allow end users to access or use your Devices, you authorize end users to access, download, and use Services.
  • Page 38 How We Calculate Your Charges For Billing Purposes Regular Voice Calls: We round up partial minutes of use to the next full minute. Time starts when you press “Talk” or your Device connects to the network and stops when you press “End” or the network connection otherwise breaks.
  • Page 39 to which no participant responds. Subsequent push-to-talk communications are considered new calls. Charges apply for the entire period of time the push- to-talk call is connected to our network. Depending on your plan, nationwide, international, or group push-to-talk calls may use the local push-to-talk minutes in your plan and result in additional or different charges.
  • Page 40 Web page graphics (logos, pictures, banners, advertisement, etc.); additional data used in accessing, transporting, and routing the file on our network; data from partial or interrupted downloads; re-sent data; and data associated with unsuccessful attempts to reach websites or use applications. These data charges are in addition to any charges for the Data Content itself (game, ringer, etc.).
  • Page 41 include itemized detail but will be listed as total charges for a category. If you choose Internet billing, you will not receive paper bills. Your Payments; Late Fees Payment is due in full as stated on your bill. If we do not receive payment in full by the date specified on your bill, a late payment charge, which may be charged at the highest rate permissible by law, may...
  • Page 42 Surcharges You agree to pay all Sprint surcharges (“Surcharges”), which may include, but are not limited to: Federal Universal Service; Regulatory and Administrative charges; gross receipts charges, and other charges. Surcharges are not taxes, and we are not required by law to assess them. They are part of our rates we choose, at our discretion, to collect from you, to recover certain costs and are kept by us.

  • Page 43: Your Privacy

    charges must still be paid as stated on your bill. Protecting Our Network & Services We can take any action to: (1) protect our networks, our rights and interests, or the rights of others; or (2) optimize or improve the overall use of our networks and Services.
  • Page 44 your PIN, passwords, and other account access credentials like your backup security question from loss or disclosure. You further agree that Sprint may, in our sole discretion, treat any person who presents your credentials that we deem sufficient for account access as you or an authorized user on the account for disclosure of information or changes in Service.
  • Page 45 third party. If you access, use, or authorize third-party applications through the Services, you agree and authorize Sprint to provide information related to your use of the Services or the application(s). You understand that your use of third- party applications is subject to the third party’s terms and conditions and policies, including its privacy policy.
  • Page 46 geography, landscape, and topography) can significantly impact the ability to access your Device’s location information and use of location-enabled services. You agree that any authorized user may access, use, or authorize Sprint or third- party location-enabled applications through the Services. You understand that your use of such location-enabled applications is subject to the application’s terms and conditions and policies,...

  • Page 47: Disclaimer Of Warranties

    be located. Some Devices have a safety feature that prevents use of the keypad after dialing 911—you should follow voice prompts when interacting with emergency service providers employing interactive voice response systems to screen calls. If Your Device Is Lost or Stolen Call us immediately if your Device is lost or stolen because you may be responsible for usage charges before you notify us of the...
  • Page 48 You Agree That We Are Not Responsible For Certain Problems You agree that neither we nor our parent, subsidiary, or affiliate companies, nor our vendors, suppliers, or licensors are responsible for any damages, delay, interruption or other failure to perform resulting from: (a) anything done or not done by someone else;...
  • Page 49 You Agree That Our Liability Is Limited - No Consequential Damages TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR ANY CLAIMS THAT YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD.
  • Page 50 DISPUTE RESOLUTION AND ARBITRATION PLEASE READ THIS CAREFULLY; IT AFFECTS YOUR RIGHTS In those rare instances where your concern is not resolved to your satisfaction through calls to our customer care, you and Sprint each agree to try to resolve those disputes in good faith after you provide written notice of the dispute as set forth below.
  • Page 51 “Disputes” shall include, but are not limited to, any claims or controversies against each other related in any way to or arising out of in any way our Services or the Agreement, including, but not limited to, coverage, Devices, billing services and practices, policies, contract practices (including enforceability), service claims, privacy, or advertising, even if the claim arises...
  • Page 52 description of the problem and relevant documents and supporting information; and (b) a statement of the specific relief sought. A Notice of Dispute to Sprint should be sent to: General Counsel; Arbitration Office; 12502 Sunrise Valley Drive, Mailstop VARESA0202-2C682; Reston, Virginia 20191. Sprint will provide a Notice of Dispute to you in accordance with the “Providing Notice To Each Other Under The Agreement”...
  • Page 53 agreement, to govern the arbitration, we each agree that all issues regarding the Dispute are delegated to the arbitrator to decide, except that only a court (and not the arbitrator) shall decide any disagreements regarding the scope and enforceability of this agreement to arbitrate.
  • Page 54 this arbitration provision shall be null and void. (4) We each are responsible for our respective costs, including our respective counsel, experts, and witnesses. Sprint will pay for any filing or case management fees associated with the arbitration and the professional fees for the arbitrator’s services.
  • Page 55 (2) WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS, INCLUDING JOINING A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACTITY ON BEHALF OF ANYONE ELSE IN ANY OTHER PROCEEDING. Indemnification You agree to indemnify, defend, and hold Sprint and our subsidiaries, affiliates,...
  • Page 56 Contacting You Regarding Billing and Collections You expressly authorize, and specifically consent to allowing Sprint and any of Sprint’s agents to contact you in connection with any and all matters relating to unpaid past due charges you owe Sprint. You agree that, for attempts to collect unpaid past due charges, Sprint and any of its agents may contact you at any mailing address, telephone number,...
  • Page 57 requirement. Except as the Agreement specifically provides otherwise, if any part of the Agreement is held invalid or unenforceable, the rest of this Agreement remains in full force and effect. This Agreement isn’t for the benefit of any third party except our corporate parents, affiliates, subsidiaries, agents, and predecessors and successors in interest.

  • Page 58: Important Message From Sprint

    Important Message from Sprint Important Information about this device’s “open” architecture. This device is an “open” device. What that means is that you are free to use it to access the Internet as you see fit. You may go to websites you like and you may download or use applications or software that you choose.
  • Page 59 And, Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint’s Service and Repair policy, or your device insurance policy.
  • Page 60 GH68-44108C_REV_1.1 Printed in Mexico SPT_G530P_IIB_Eng_PS_111315_FINAL ©2015 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.

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