Related Manuals for IBM 2CR
Summary of Contents for IBM 2CR
- Page 1 SureMark 4610 Printers User's Guide for Models 2CR and 2NR DRAFT June 13, 2008 Final Draft GA27-5003-00...
- Page 2 DRAFT...
- Page 3 SureMark 4610 Printers User's Guide for Models 2CR and 2NR DRAFT June 13, 2008 Final Draft GA27-5003-00...
- Page 4 PO Box 12195 Research Triangle Park, North Carolina 27709 USA When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you DRAFT supply in any way it believes appropriate without incurring any obligation to you.
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Page 5: Table Of Contents
Providing feedback ......x Chapter 1. Introducing the 4610 Models 2CR and 2NR ..1 Models and features . - Page 6 Index ......49 DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR...
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Page 7: Figures
June 13, 2008 Final Draft Figures 1. IBM SureMark 4610 printer ......1 2. USB interface card . - Page 8 June 13, 2008 Final Draft DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR...
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Page 9: Tables
12. Station characteristics ......38 13. Sound characteristics ......38 DRAFT © Copyright IBM Corp. 2008... - Page 10 June 13, 2008 Final Draft DRAFT viii SureMark 4610 Printers: User's Guide for Models 2CR and 2NR...
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Page 11: Preface
How this guide is organized This publication is organized as follows: v Chapter 1, “Introducing the 4610 Models 2CR and 2NR,” on page 1 provides an overview of the 4610 Models 2CR and 2NR . v Chapter 2, “Installing the 4610 Models 2CR and 2NR,” on page 9 describes procedures on setting up and installing the product. -
Page 12: Providing Feedback
Provide the requested information and your comments. Be sure to include the name and form number of the document in the [Publication ID] field. v Print and complete the form at the end of this document. Return the form to IBM by mail or by giving it to an IBM representative. -
Page 13: Chapter 1. Introducing The 4610 Models 2Cr And 2Nr
The IBM SureMark printer Models 2CR and 2NR are dual-station printers consisting of a high-speed thermal station and an impact station for printing inserted documents. The Models 2CR and 2NR are designed for ease of service: The interface card, logic card, and thermal printhead can be replaced by the customer. - Page 14 Receipt tear bar Receipt paper width 80 mm Print fonts (CPI) 12, 15, 17, 20 Rotate print (line by line) DBCS thermal font - 24x24 matrix - 13501 characters DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR...
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Page 15: Warranty Information
RS-232, RS-485, USB (Pearl white or Iron Gray IOR 24x7 covers) 2ND, 2CD RS-232, RS-485, USB (Pearl white or Iron Gray Depot covers) Note: IOR 24x7 is IBM on-site repair 24 hours times seven days per week. DRAFT Chapter 1. Introducing the 4610 Models 2CR and 2NR... -
Page 16: Communication And Power
Introducing 4610 Models 2CR and 2NR June 13, 2008 Final Draft Communication and power An interface card provides communication with the SureMark printers Models 2CR and 2NR to the system unit. Select the card for your type of communication: the RS485, RS-232, or USB. -
Page 17: Rs-232 Interface Card
+24 V (Japan only) USB is 2.0 Compliant Full Speed System unit input voltage (+24 V); HID; Bulk transfers at 12 Mbps power supply if needed (Mega bits per second) DRAFT Chapter 1. Introducing the 4610 Models 2CR and 2NR... -
Page 18: Locating The Power Button
June 13, 2008 Final Draft Locating the power button The power button ( P in Figure 5) for the 4610 Models 2CR and 2NR is located under the paper door. A removable cover is provided over the power button. Figure 5. Power button... -
Page 19: 4690 Os
Hardware requirements SureMark printers work with the following systems: v IBM 4694 systems v IBM 4695 systems (RS-232 connection only and with power supply) v PC or other store controller with an RS-232 or USB port v SurePOS 100 Series systems... -
Page 20: Calling For Service
June 13, 2008 Final Draft Calling for service The serial number and model number ( S in Figure 6) are located beside the flipper door. Figure 6. Location of serial number DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR... -
Page 21: Chapter 2. Installing The 4610 Models 2Cr And 2Nr
..... . . 16 This section provides safety information and steps on installing your printer. Before you begin Before you install your IBM SureMark printer, be sure to read this section and the IBM Safety Information—Read This First, GA27-4004. Understanding your configuration Your printer can be set up in either an integrated or distributed configuration. -
Page 22: Understanding The Controls, Indicators, And Connectors
Installing 4610 Models 2CR and 2NR June 13, 2008 Final Draft Understanding the controls, indicators, and connectors This section describes the IBM 4610 Models 2CR and 2NR controls, indicators, and connectors. Figure 7. Indicators and controls. Paper door release button Paper feed button;... -
Page 23: Installing The Interface Card
The interface card (either a RS232, RS485, or USB interface) is shipped in a separate box with your printer. Install the interface card as follows: DRAFT Chapter 2. Installing the 4610 Models 2CR and 2NR... -
Page 24: Installing The Interface Card
3. Connect the printer with your system unit (RS-232, RS-485, or USB). 4. If you have an RS-232 interface, connect the power cord to the printer. DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR... -
Page 25: Installing The Logic Card
2. Open the paper door by pressing the blue release button ( A in Figure 9). 3. As shown in Figure 9, open the ribbon door ( B ) by pulling downward. DRAFT Chapter 2. Installing the 4610 Models 2CR and 2NR... -
Page 26: Installing The Logic Card
4. Remove the impact printer ribbon. 5. Insert the logic card ( D ). and press down on the blue lever ( C in Figure 10) to lock the card into the correct position. DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR... -
Page 27: Installing The Thermal Printhead Assembly
2. See 1 in Figure 11. Open the paper-out sensor by grasping the edge and pulling downward. 3. As shown in 2 , press downward on the thermal printhead assembly. 4. Lift the printhead assembly outward to remove (see 3 ). DRAFT Chapter 2. Installing the 4610 Models 2CR and 2NR... -
Page 28: Installing The Fillers
Note: Ensure that the side of each filler overlaps the tab on the side of the system unit. Refer to the installation documentation for your system unit for complete instructions. To install the fillers for a 4694 integrated system: DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR... -
Page 29: Installing The Fillers For Rs-232/Rs-485 Systems
June 13, 2008 Final Draft Knockout Alignment Section Ring Display Filler Printer Filler Display Filler Keyboard Filler Cable Figure 12. Installing the fillers for RS-232/RS-485 systems: 1. Power the system off. DRAFT Chapter 2. Installing the 4610 Models 2CR and 2NR... - Page 30 Figure 12 on page 17. 7. Place the printer filler beside the display filler. Make sure you route the printer cable to the side, as shown in Figure 12 on page 17. DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR...
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Page 31: Chapter 3. Using And Maintaining The 4610
Chapter 3. Using and maintaining the 4610 This section provides information on the proper use and maintenance of the 4610 Models 2CR and 2NR . For detailed technical information, see Appendix A, “Product specifications,” on page 37. Note: All covers must be installed on the SureMark printer during operation. -
Page 32: Paper Roll Placement
Note: When selecting a paper, ensure that the paper’s archive life meets the requirements of the tax authorities of your country for archiving tax-related DRAFT data. SureMark 4610 Printers: User's Guide for Models 2CR and 2NR... - Page 33 Document insert forms: Note: Models 2CR and 2NR support up to three parts on a multipart form. Table 7 on page 22 list the specifications of supported single and multipart forms. Notes: 1.
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Page 34: Installing Large Paper Rolls
102 mm (4 in.) Paper weight: 75–95 g/m Polymer film: The 4610 Models 2CR and 2NR can support polymer film in the thermal station. Installing large paper rolls The 4610 can accommodate extra large rolls (up to 15 in.) of paper below the printer. -
Page 35: Opening The Ribbon Cover
Using and maintaining the 4610 June 13, 2008 Final Draft Figure 15. Opening the ribbon cover 2. If a ribbon cartridge is installed, remove it by lifting it straight up. Note: You might need to grasp the body of the cartridge rather than the top to remove it. -
Page 36: Ribbon Cartridge Loading
3. Maintain ribbon tension by turning the ribbon cartridge knob as shown in Figure 16. Lower the cartridge into position until the notches on its sides snap into place on the printer guides. DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR... -
Page 37: Correctly Inserting Documents
Using an inferior grade of ribbon can affect print quality and the life of printheads and the printer mechanism. The 4610 Models 2CR and 2NR require a stuffer-box ribbon type: Feed rollers pull the ribbon from one end of the cartridge and stuff it into the cartridge cavity of the other end. -
Page 38: Cleaning Recommendations
1. Open the ribbon door ( B in Figure 9 on page 13) by pulling downward. 2. Remove the ribbon cartridge by lifting it out. 3. Move the carriage to the right until it stops, or as shown in Figure 19 on page DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR... -
Page 39: Cleaning The Micr Head
Using and maintaining the 4610 June 13, 2008 Final Draft Figure 19. Cleaning the MICR head 4. Gently wipe the head (see M in Figure 19) with the swab several times. Wipe away any residual alcohol with a dry swab. 5. -
Page 40: Cleaning The Thermal Printhead
3. Wipe off any residual alcohol with a dry swab. If print quality does not improve after cleaning the thermal printhead, call for service. DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR... -
Page 41: Clearing Jams In The Check Flipper Area
Using and maintaining the 4610 June 13, 2008 Final Draft Clearing jams in the check flipper area If a check jams in the check flipper mechanism: Figure 21. Removing the flipper door (lower document insert cover) 1. Lift up the left front corner of the flipper door (document insert cover) and pull the cover from the printer. - Page 42 Figure 23. Removing the check flipper cartridge 5. Reach inside the document insert station and carefully remove the jammed check. 6. Reinstall the check flipper cartridge and the flipper door. DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR...
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Page 43: Chapter 4. Running Tests And Diagnostics
June 13, 2008 Final Draft Chapter 4. Running tests and diagnostics This chapter describes the IBM Diagnostics for POS Systems and Peripherals, offline tests, and troubleshooting procedures. Attention: For firmware and driver updates, see the IBM SureMark Printers: Programming Guide for Models 2CR and 2NR, GA27-5005 Testing the 4610 When you power ON the SureMark printer, it runs a power-on self-test (POST). -
Page 44: Firmware Off-Line Tests
2. Follow the instructions that are printed for each required test. Summary of off-line test menus IBM recommends that you use the firmware off-line test menus to perform the off-line tests. However, note that some legacy off-line test methods still apply (see “Legacy methods for off-line tests”... - Page 45 However, if both cards are replaced, you must store the correct serial number in the firmware. For more information, see the IBM Retail Store Solutions support website at www.ibm.com/solutions/retail/store/support/.
- Page 46 June 13, 2008 Final Draft Customer receipt test: Note: IBM recommends that you use the off-line menus to initiate this test. To initiate the customer receipt test, follow these steps: 1. Press and hold both the paper feed and document feed buttons ( A and B in Figure 24 on page 32) to enter offline mode 2.
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Page 47: Troubleshooting
Troubleshooting Table 10 contains common steps to identify and resolve problems. For the latest troubleshooting guidance and symptom-fix tip information, go to the IBM Knowledgebase support Web site at: www2.clearlake.ibm.com/store/support/html/ knowledgebase.html. This site contains additional information that is gathered from field experience, and might not have been available at the publishing date of this document. - Page 48 June 13, 2008 Final Draft DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR...
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Page 49: Appendix A. Product Specifications
June 13, 2008 Final Draft Appendix A. Product specifications This section describes the Models 2CR and 2NR physical specifications. Physical dimensions Figure 26 describes the physical dimensions: Figure 26. SureMark 4610 Models 2CR and 2NR dimensions Table 11. Summary of dimensions Width: 202 mm (7.801 in.) footprint... -
Page 50: Printing Width, Speed, And Acoustics
12, 15, 17, 20 cpi 12, 15, 17 cpi Note: To conserve power, the Models 2CR and 2NR reduce their throughput when printing high print densities, such as logo messages or full black lines. Because these types of print messages are used on a limited basis, the overall performance when printing a customer receipt is not noticeably affected. -
Page 51: Printable Area Of An Inserted Document (Portrait)
Product specifications June 13, 2008 Final Draft Figure 27. Printable area of an inserted document (portrait) Figure 28. Printable area of an inserted document (landscape) DRAFT Appendix A. Product specifications... -
Page 52: Bar Codes
UPC A/E v JAN 8 (EAN) v JAN 13 (EAN) v Code 39 v ITF v Code 128 A, B, C v Code 93 v Codabar v PDF417 DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR... -
Page 53: Appendix B. Notices
IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. - Page 54 IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.
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Page 55: Electronic Emission Notices
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. -
Page 56: Industry Canada Class A Emission Compliance Statement
In solch einem Fall ist der Abstand bzw. die Abschirmung zu der industriellen Störquelle zu vergröβern.″ Anmerkung: Um die Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den IBM Handbüchern angegeben, zu installieren und zu betreiben. Australia and New Zealand Attention: This is a Class A product. -
Page 57: Chinese Class A Warning Statement
June 13, 2008 Final Draft Chinese Class A warning statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Japanese power line harmonics compliance statement Japanese Voluntary Control Council for Interference (VCCI) statement Attention: This product is a Class A Information Technology Equipment and... -
Page 58: Taiwanese Class A Warning Statement
ESD damage can occur when there is a difference in charge between the part, the product, and the service person. No damage will occur if the service person and the part being installed are at the same charge level. DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR... -
Page 59: Product Recycling And Disposal
(TI) que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles. IBM dispone de una serie de programas y servicios de devolución de productos en varios países, a fín de ayudar a los propietarios de equipos a reciclar sus productos de TI. -
Page 60: Trademarks
Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, or other countries, or both. Other company, product, or service names may be trademarks or service marks of others. DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR... -
Page 61: Index
Germany 44 model and feature description 2 Industry Canada 44 model number location 8 Japan 45 Korea 45 Taiwan 46 DRAFT electrostatic discharge (ESD) 46 notices 41 end of life disposal 47 cable ferrites 46 © Copyright IBM Corp. 2008... - Page 62 8 storing a new serial number in the firmware 33 supported paper types 20 temperature requirements 37 testing the 4610 31 thermal paper specifications 21 trademarks 48 DRAFT SureMark 4610 Printers: User's Guide for Models 2CR and 2NR...
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