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Dell EMC NX430 System Owner's Manual
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Dell EMC NX430 System Owner's Manual

Dell EMC NX430 System Owner's Manual

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Dell EMC NX430 System
Owner's Manual
Regulatory Model: E34S Series
Regulatory Type: E34S001

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Summary of Contents for Dell EMC NX430 System

  • Page 1 Dell EMC NX430 System Owner's Manual Regulatory Model: E34S Series Regulatory Type: E34S001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2016 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    5 Pre-operating system management applications..................26 Options to manage the pre-operating system applications..................26 System Setup................................... 26 Viewing System Setup.............................. 26 System Setup details..............................26 System BIOS................................27 iDRAC Settings utility..............................41 Device Settings................................41 Dell Lifecycle Controller..............................42 Embedded systems management..........................42 Boot Manager...................................42 Contents...
  • Page 4 Viewing Boot Manager..............................42 Boot Manager main menu............................42 6 Installing and removing system components....................44 Safety instructions................................44 Before working inside your system..........................45 After working inside your system...........................45 Recommended tools................................45 Front bezel (optional)..............................45 Installing the optional front bezel..........................45 Removing the optional front bezel...........................46 System cover..................................46 Removing the system cover.............................46...
  • Page 5 Dell Embedded System Diagnostics..........................98 When to use the Embedded System Diagnostics....................98 Running the Embedded System Diagnostics from Boot Manager..............98 Running the Embedded System Diagnostics from the Dell Lifecycle Controller..........98 System diagnostic controls............................99 8 Jumpers and connectors ........................... 100 System board jumper settings............................
  • Page 6 Troubleshooting an SD card............................110 Troubleshooting an optical drive............................110 Troubleshooting a tape backup unit..........................111 Troubleshooting a hard drive............................111 Troubleshooting expansion cards..........................112 Troubleshooting processors............................113 10 Getting help...............................114 Contacting Dell................................114 Documentation feedback............................... 114 Accessing system information by using QRL.......................114 Quick resource locator..............................115 Contents...

  • Page 7: About Your System

    About your system The Dell Storage NX430 NAS system supports one processor based on the Intel E3-1200V5 series, up to four DIMMs, and up to four hard drives or solid-state drives (SSDs). Topics: • Supported configurations • Front panel features and indicators •...

  • Page 8: Lcd Panel

    The LCD panel of your system provides system information, status, and error messages to indicate if the system is functioning correctly or if the system needs attention. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals >OpenManage software.
  • Page 9 • When the system needs attention, the LCD turns amber, and displays an error code followed by descriptive text. NOTE: If the system is connected to a power source and an error is detected, the LCD turns amber regardless of whether the system is turned on or off.

  • Page 10: Back Panel Features And Indicators

    LCD message with an SEL entry. Select Simple to view LCD error messages in a simplified user-friendly description. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software.
  • Page 11 Table 4. Back panel features and indicators Item Indicator, button, or connector Icon Description Serial connector Enables you to connect a serial device to the system. vFlash card slot (optional) Enables you to connect the vFlash card. iDRAC port (optional) Enables you to install a dedicated management port card.

  • Page 12: Hot Swappable Hard Drive Indicator Codes

    Hot swappable hard drive indicator codes Figure 4. Hot swappable hard drive indicators hard drive activity indicator hard drive status indicator hard drive NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains OFF.
  • Page 13 Figure 5. iDRAC Direct LED indicator iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 6. iDRAC Direct LED indicators Convention iDRAC Direct LED Condition indicator pattern Green...

  • Page 14: Nic Indicator Codes

    NIC indicator codes Figure 6. NIC indicators link indicator activity indicator Table 8. NIC indicators Convention Indicators Condition Link and activity indicators are off The NIC is not connected to the network. Link indicator is green Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed.
  • Page 15 Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is interrupted, the PSUs will not function. You must roll back the PSU firmware by using Dell Lifecycle Controller. For more information, see Dell Lifecycle Controller User’s Guide at Dell.com/idracmanuals.

  • Page 16: Locating Service Tag Of Your System

    Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel.

  • Page 17: Documentation Resources

    Setting Up Your Dell Storage NX430 Network Attached Storage System . Configuring your system For information about configuring, managing, Dell.com/storagemanuals updating, and restoring the system, see the Dell EMC Network Attached Storage System using Windows Storage Server 2016 Administrator's Guide. For information about the iDRAC features, Dell.com/idracmanuals...
  • Page 18 For information about installing, using, and Dell.com/openmanagemanuals troubleshooting Dell OpenManage Essentials, see the Dell OpenManage Essentials User’s Guide. For information about installing and using Dell Dell.com/DSET System E-Support Tool (DSET), see the Dell System E-Support Tool (DSET) User's Guide. For understanding the features of Dell Lifecycle Dell.com/idracmanuals...

  • Page 19: Technical Specifications

    Technical specifications Dimensions and weight Physical Dimensions Height 42.8 mm (1.68 inch) Width with rack 482.38 mm (18.99 inch) latches Width without rack 434.15 mm (17.09 inch) latches Depth without bezel 610 mm (24 inch) Maximum weight for 13.8 kg (30.42 lbs) four hard drive chassis Empty weight for...

  • Page 20: Memory Specifications

    Up to four 3.5-inch hot swappable SAS, SATA, or Nearline SAS hard drives systems NOTE: For more information about PERC, see the Dell PowerEdge RAID Controller (PERC) documentation at Dell.com/storagecontrollermanuals. Optical drive One optional slim SATA DVD-ROM or DVD+/-RW drive.

  • Page 21: Connectors Specifications

    Connectors specifications Back connectors Specification Two 10/100/1000 Mbps Serial DB-9 Serial Port connector Two 9-pin, USB 3.0-compliant Video 15-pin VGA iDRAC8 One optional 1 GbE Ethernet External SD vFlash One optional SD vFlash memory card NOTE: The card slot is available for use only if the iDRAC8 Enterprise license is installed on your system. Front Specification connectors...

  • Page 22: Environmental Specifications

    Temperature • Non-redundant power supply units are not supported. Restrictions • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. • Do not perform a cold startup below 5°C. • Enable processor performance degrade.
  • Page 23 Maximum Specifications altitude Operating 3048 m (10,000 ft). Storage 12,000 m (39,370 ft). Operating Specifications temperature de- rating Up to 35 °C (95 °F) Maximum temperature is reduced by 1°C/300 m (1°F/547 ft) above 950 m (3,117 ft) The following section defines the limits to help avoid IT equipment damage and/or failure from particulates and gaseous contamination. If the levels of particulates or gaseous pollution are beyond the specified limits and cause equipment damage or failure, you may need to rectify the environmental conditions.

  • Page 24: Initial System Setup And Configuration

    The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell systems. iDRAC alerts administrators to system issues, helps them perform remote system management, and reduces the need for physical access to the system.

  • Page 25: Log In To Idrac

    The OS reinstallation begins and proceeds without any user intervention, if no errors are encountered. This process takes around 60 to 90 minutes to complete. Errors encountered are also flagged on the front panel LCD of your device. To resolve issues, see the Dell Storage Network Attached Storage (NAS) Systems Troubleshooting Guide available at Dell.com/storagemanuals.

  • Page 26: Pre-Operating System Management Applications

    Options to manage the pre-operating system applications Your system has the following options to manage the pre-operating system applications: • System Setup • Dell Lifecycle Controller • Boot Manager • Preboot Execution Environment (PXE) NOTE: The NX430 system does not support UEFI mode.

  • Page 27: System Bios

    The iDRAC settings utility is used to set up and configure the iDRAC parameters. You can enable or disable various iDRAC parameters using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals.
  • Page 28 Option Description System Security Specifies options to configure the system security settings, such as system password, setup password, and Trusted Platform Module (TPM) security. This option also manages the power button on the system. Miscellaneous Specifies options to change the system date and time. Settings Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS.
  • Page 29 UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport. Changing the boot order You may have to change the boot order if you want to boot from a USB key or an optical drive. The following instructions may vary if you have selected BIOS for Boot Mode.
  • Page 30 Option Description TPM Security NOTE: The TPM menu is available only when the TPM module is installed. Enables you to control the reporting mode of the TPM. The TPM Security option is set to Off by default. You can only modify the TPM Status, TPM Activation, and Intel TXT fields if the TPM Status field is set to either On with Pre-boot Measurements or On without Pre-boot Measurements.
  • Page 31 On the System Setup Main Menu screen, click System BIOS. On the System BIOS screen, click System Security. On the System Security screen, click Secure Boot Custom Policy Settings. Secure Boot Custom Policy Settings details The Secure Boot Custom Policy Settings screen details are explained as follows: Option Description Platform Key...
  • Page 32 Next step When Password Status is set to Locked, type the system password and press Enter when prompted at reboot. NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your password. You have three attempts to type the correct password.
  • Page 33 On the System BIOS screen, click System Information. System Information details The System Information screen provides the following options. NOTE: The NX Series systems support only BIOS mode. Do not change the boot mode to UEFI because the system will not load the appliance OS when in UEFI mode.
  • Page 34 Option Description System Memory Specifies the type of memory installed in the system. Type System Memory Specifies the system memory speed. Speed System Memory Specifies the system memory voltage. Voltage Video Memory Specifies the amount of video memory. System Memory Specifies whether the system memory tests are run during system boot.
  • Page 35 You can use the SATA Settings screen to view the SATA settings of SATA devices and enable RAID on your system. NOTE: Dell Storage NX system does not support HDDs connected to SATA ports and does not enable SATA RAID Mode. It supports only PERC RAID Controller.
  • Page 36 Option Description Embedded SATA Enables the embedded SATA option to be set to Off, , AHCI, or RAID modes. This option is set to AHCI by default. Security Freeze Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only Lock for AHCI mode.
  • Page 37 Option Description Port F For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives.
  • Page 38 Option Description Current State of Displays the current state of the embedded video controller. The Current State of Embedded Video Controller Embedded Video option is a read-only field. If the Embedded Video Controller is the only display capability in the system (that is, no Controller add-in graphics card is installed), then the Embedded Video Controller is automatically used as the primary display even if the Embedded Video Controller setting is set to Disabled.
  • Page 39 Option Description NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The serial MUX setting can independently be changed in iDRAC. Loading the BIOS default settings from within the BIOS setup utility may not always revert this setting to the default setting of Serial Device 1. Failsafe Baud Rate Specifies the failsafe baud rate for console redirection.
  • Page 40 Option Description Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime. The optimization of the uncore frequency to either save power or optimize performance is influenced by the setting of the Energy Efficiency Policy option. Energy Efficient Enables you to select the Energy Efficient Policy option.

  • Page 41: Idrac Settings Utility

    Load Legacy Video Option ROM Dell Wyse P25/P45 Enables or disables the Dell Wyse P25/P45 BIOS Access. This option is set to Enabled by default. BIOS Access Power Cycle Enables or disables the Power Cycle Request. This option is set to None by default.

  • Page 42: Dell Lifecycle Controller

    Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller. For more information about setting up the Dell Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Dell Lifecycle Controller documentation at Dell.com/idracmanuals.
  • Page 43 One-shot BIOS boot menu One-shot BIOS boot menu enables you to select a boot device to boot from. System Utilities System Utilities contains the following utilities that can be launched: • Launch Diagnostics • BIOS/UEFI Update File Explorer • Reboot System NOTE: Depending on the boot mode selected, you might have BIOS or UEFI Update File Explorer.

  • Page 44: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 45: Before Working Inside Your System

    Disconnect the system from the electrical outlet and disconnect the peripherals. If installed, remove the front bezel. If applicable, remove the system from the rack. For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals. Remove the system cover. After working inside your system Prerequisite Follow the safety guidelines listed in the Safety instructions section.

  • Page 46: Removing The Optional Front Bezel

    Fit the free end of the bezel onto the system. Lock the bezel by using the key. Figure 8. Installing the optional front bezel release latch lock front bezel Removing the optional front bezel Prerequisite Follow the safety guidelines listed in the Safety instructions section. Steps Locate and remove the bezel key.

  • Page 47: Installing The System Cover

    Turn off the system, including any attached peripherals. Disconnect the system from the electrical outlet and disconnect the peripherals. If installed, remove the optional bezel. For more information, see the Removing the optional front bezel section. If installed, remove the front bezel. Steps Rotate the latch release lock counter clockwise to the unlocked position.

  • Page 48: Inside The System

    Steps Align the slots on the system cover with the tabs on the chassis. Push the system cover latch down to move the system cover into the closed position. The system cover slides forward and the tabs on the system cover engage with the slots on the chassis. The system cover latch locks into place when the system cover engages with the slots on the chassis.

  • Page 49: Intrusion Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 50: Installing The Intrusion Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 51: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 52: General Memory Module Installation Guidelines

    Figure 12. Memory socket locations on the system board Memory channels are organized as follows: Processor 1 channel 0: memory sockets A1 and A3 channel 1: memory sockets A2 and A4 The following table shows the memory populations and operating frequencies for the supported configurations: Table 10.

  • Page 53: Mode-Specific Guidelines

    • Mixing of more than two DIMM capacities in a system is not supported. • Populate two DIMMs per processor (one DIMM per channel) at a time to maximize performance. Mode-specific guidelines Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected. Advanced Error Correction Code (lockstep) Advanced Error Correction Code (ECC) mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs.

  • Page 54: Sample Memory Configurations

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 55: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 56: Hard Drives

    CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the memory module in the socket.

  • Page 57: Supported Hard Drive Configuration

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Installing A 3.5-Inch Hot Swappable Hard Drive Carrier Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Installing A Hot Swappable Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 60: Installing A 2.5-Inch Hot Swappable Hard Drive Into A 3.5-Inch Hard Drive Adapter

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 61: Removing A 2.5-Inch Hot Swappable Hard Drive From A 3.5-Inch Hard Drive Adapter

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Optical Drive (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 63: Installing The Optional Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 64: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 65: Installing The Cooling Fan Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 66: Removing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 67: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 68 The following table provides a guide for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority must be installed first using the slot priority indicated. All other expansion cards must be installed in card priority and slot priority order.

  • Page 69: Removing The Expansion Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 70: Installing The Expansion Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 71: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 72: Removing The Internal Perc Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 73: Installing The Internal Perc Card

    Figure 24. Removing and installing the internal PERC card screw (2) PERC card lock PERC card LED cable connector on the PERC card PERC card LED cable PERC card connector LED cable connector on the system board Next steps Install the internal PERC card. Install the expansion card riser.

  • Page 74: Idrac Port Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 75: Installing The Optional Idrac Port Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 76: Processor And Heat Sink

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 77 Lower the open first socket-release lever to lift the processor shield. Hold the tab on the processor shield and lift the processor shield until the open first socket-release lever lifts up. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket.

  • Page 78: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 79 NOTE: You can also update the system BIOS by using the Dell Lifecycle Controller. Remove the cooling shroud. NOTE: If applicable, close the expansion card latch on the cooling shroud to release the full length card. If connected, disconnect the cables from expansion card (s).

  • Page 80: Power Supply Units

    If the load on the active PSU falls below 20 percent, then the redundant PSU is switched to the sleep state. You can configure the hot spare feature by using the iDRAC settings. For more information about iDRAC settings, see the Integrated Dell Remote Access Controller User’s Guide available at Dell.com/idracmanuals.

  • Page 81: Installing A Redundant Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 82: Removing The Power Supply Unit Blank

    NOTE: When installing, hot-swapping, or hot-adding a new PSU in a system with two PSUs, allow several seconds for the system to recognize the PSU and determine its status. The PSU status indicator turns green to signify that the PSU is functioning properly. Removing the power supply unit blank Prerequisite Ensure that you follow the...

  • Page 83: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 84: Hard Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 85 Figure 33. Removing and installing the four 3.5-inch hard drive SAS/SATA backplane guide pin (2) hard drive or SSD backplane release tab (2) backplane power cable backplane signal cable SAS A connector on the backplane hard drive or SSD connector (4) Installing and removing system components...

  • Page 86: Installing The Hard Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 87: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 88 Figure 35. Removing and installing the LCD control panel—four 3.5-inch hot swappable hard drive chassis LCD control panel notches (6) display module cable retention clip display module cable tabs on the LCD control panel (6) Figure 36. Removing and installing the LCD control panel board—four hard drive chassis screw (2) control panel connector cable display module cable...

  • Page 89: Installing The Lcd Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 90: Installing The Power Interposer Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 91: Trusted Platform Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Reenabling The Tpm For Txt Users

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 93 cooling fan cables expansion cards expansion card riser heat sink and processor iDRAC port card, if installed internal dual SD module, if installed Steps Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. Remove the screws on the system board, and slide the system board toward the front of the chassis.

  • Page 94: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 95 Ensure that the cables inside the system are routed through the cable routing latch. Follow the procedure listed in the After working inside your system section. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User’s Guide, at Dell.com/idracmanuals.
  • Page 96 NOTE: If you are using Easy Restore, you do not have to import an existing iDRAC Enterprise license. Ensure that you perform the following steps: Use the Easy Restore feature to restore the service tag. See the Restoring the Service Tag by using the Easy Restore feature section.
  • Page 97 For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Installing and removing system components...

  • Page 98: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 99: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the ePSA Diagnostics Guide (Notebooks, Desktops and Servers) available at Dell.com/support/home. Using system diagnostics...

  • Page 100: Jumpers And Connectors

    Jumpers and connectors This topic provides specific information about the system jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable system and setup passwords. You must know the connectors on the system board to install components and cables correctly.

  • Page 101: System Board Connectors

    System board connectors Figure 41. System board connectors Table 18. System board connectors Item Connector Description FAN1 Cooling fan connector BP_SIG Backplane signal connector CTRL_PNL Control panel interface connector PIB_CONN Power connector R_INTRUSION Intrusion switch connector BATTERY Battery connector PCIE_G3_X4 Internal PERC connector PCIE_G3_X8 Riser card connector...

  • Page 102: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 103: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 104: Troubleshooting External Connections

    Troubleshooting external connections Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. Troubleshooting the video subsystem Prerequisite NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console.

  • Page 105: Troubleshooting A Serial I/O Device

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 106: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 107: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 108: Troubleshooting Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 109: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 110: Troubleshooting An Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 111: Troubleshooting A Tape Backup Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 112: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 113: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 114: Getting Help

    The Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team. Documentation feedback You can rate the documentation or write your feedback on any of our Dell documentation pages and click Send Feedback to send your feedback.

  • Page 115: Quick Resource Locator

    Steps Go to Dell.com/QRL and navigate to your specific product or Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your Dell system or in the Quick Resource Locator section. Quick resource locator Getting help...

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