About this manual This manual contains service and reference information for the following products: ThinkPad Z13 Gen 1 Machine types (MT): 21D2 and 20D3 ThinkPad Z16 Gen 1 Machine types (MT): 21D4 and 20D5 Use this manual along with the advanced diagnostic tests to troubleshoot problems.
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ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
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This practice ensures correct grounding of the units. • If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. – Send another person to get medical aid. ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
4. Check for cracked or bulging batteries. 5. Remove the cover. 6. Check for any obvious non-ThinkPad / non-Lenovo alterations. Use good judgment as to the safety of any non-ThinkPad / non-Lenovo alterations. 7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
The safety notices in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese DANGER ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
– “FRU identification” on page 22 Important: • Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: https://pcsupport.lenovo.com/supportphonelist...
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
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2. Type the Machine Type in the corresponding field to get a general FRU list. Or type the Serial Number for more detailed FRU information. Chapter 2 Important service information...
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ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic program enables you to view system information and test some hardware devices in your computer, such as memory, storage...
• “Checking the ac power adapter” on page 28 • “Checking the built-in battery and operational charging” on page 29 Checking the ac power adapter If the computer fails only when the ac power adapter is used: ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
Checking the built-in battery and operational charging This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized manufacturer. The system does not support unauthorized batteries or batteries designed for other systems.
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ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
When the latest maintenance diskette and the system program service diskette become available, they will be posted on: https://support.lenovo.com Reset or restore Windows To reset or restore Windows, refer to the information below: • Use Lenovo recovery options. 1. Go to https://support.lenovo.com/HowToCreateLenovoRecovery 2. Follow the on-screen instructions. • Use Window recovery options.
The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.
Lenovo cannot reset your passwords or recover data from the storage drive. You can contact a Lenovo authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself.
• The time set on the resume timer elapses. Note: The computer does not accept any input immediately after it enters sleep mode. Wait a few seconds before taking any action to reenter operation mode. ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
Hibernation mode In hibernation mode, the following occurs: • The system status, RAM, VRAM, and setup data are stored on the solid-state drive. • The system is powered off. Note: If the computer enters the hibernation mode while it is connected to the dock, do not disconnect it before resuming normal operation.
2. Replace the M.2 solid-state drive. HDD (HDD0) 3. Replace the system board. 2200 Have the computer serviced. Machine Type and Serial Number are invalid. 2201 Replace the system board. Machine UUID is invalid ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
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The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
Verify that all attached devices are supported by the computer. Verify that the power supply being used at the time of the failure is operating correctly. See “Power system checkout” on page 28. ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
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1. Turn off the computer. 2. Visually check each FRU for damage. Replace any damaged FRU. 3. Remove or disconnect all of the following devices: a. Non-ThinkPad devices b. Devices attached to the dock c. Printer, mouse, and other external devices d.
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Scroll contents Pause operation Send system request Enter sleep mode To wake up the computer, press Fn or the power button. Go to beginning Go to end ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
Major FRUs and CRUs (for ThinkPad Z13 Gen 1) Chapter 6 Locations...
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Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/ lenovorecovery , though additional shipping and handling fees might apply. ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
Major FRUs and CRUs (for ThinkPad Z16 Gen 1) Chapter 6 Locations...
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Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/ , though additional shipping and handling fees might apply. lenovorecovery ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs (for ThinkPad Z13 Gen 1)” on page 51 and “Major FRUs and CRUs (for ThinkPad Z16 Gen 1)” on page 53.
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The thermal fan comes with the cable. Connect the cable to this connector. Audio connector (external) Audio cable Connect headphones or a headset with a 3.5-mm (0.14-inch) and 4- pole plug to this connector. ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
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Table 9. System board connector and cable guide (continued) Internal cable required Connector/feature Cable connection Speaker assembly connector Speaker assembly cable The speaker assembly comes with (internal) cable. Connect the cable to this connector. USB-C (USB 4) connector Connect USB-C compatible (external) devices or a USB-C power adapter to this connector.
USB-C power adapter to this connector. * for selected models Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: https://support.lenovo.com/partslookup ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key. 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
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Note: Only the ECA number is stored in the EEPROM. The machine type of the ECA is assumed to be the same as the machine type of the machine that had the ECA applied to it. 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
• For ThinkPad Z13 Gen 1 • For ThinkPad Z16 Gen 1 After you finish the servicing, ensure that you install the removed nano-SIM card back into the computer. ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
1010 Base cover assembly Removal steps for ThinkPad Z13 Gen 1 Removal steps for ThinkPad Z16 Gen 1 Applying labels to the base cover assembly Notes: Chapter 8 Removing or replacing a FRU...
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ThinkPad Z13 Gen 1 Country label GEO label GEO label IMEI label NBTC SYS label Genuine Microsoft label S/N label COA label Asset tag China CECP label ThinkPad Z16 Gen 1 ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
Important notice for replacing a battery Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. The Vantage app provides an automatic battery diagnostic test that determines if the built-in battery is defective. A built-in battery FRU should not be replaced unless this diagnostic test shows that the battery is defective.
• A mylar film might cover the M.2 solid-state drive bracket. To access the M.2 solid-state drive, peel off the mylar film first. Do not damage the mylar film and attach it in place after installation. ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
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• There might be thermal pads on the top and under the bottom of the M.2 solid-state drive. Ensure that the thermal pad under the M.2 solid-state drive stays in its place after replacing the drive. Step Screw (quantity) Color Torque M2 ×...
ORANGE, the blue cable to the connector labeled BLUE. Removal steps for ThinkPad Z13 Gen 1 Step Screw (quantity) Color Torque M2 × L2 mm, flat-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
Color Torque M2 × L2.3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 1050 Thermal fan assembly Removal steps for ThinkPad Z13 Gen 1 Step Screw (quantity) Color Torque M1.6 × L2 mm, flat-head, nylon-coated (1) Silver 0.108 Nm (1.1 kgf-cm)
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– For Z13 Gen 1, apply thermal grease on the part marked as shown in the following illustrations. – For Z16 Gen 1, apply thermal grease on the part marked as shown in the following illustrations. ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
For access, remove these FRUs in order: • “1010 Base cover assembly” on page 65 • “1020 Built-in battery” on page 67 • “1060 Audio cable (for ThinkPad Z13 Gen 1 only)” on page 73 Chapter 8 Removing or replacing a FRU...
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Removal steps for ThinkPad Z13 Gen 1 ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
Removal steps for ThinkPad Z16 Gen 1 When removing or installing the speaker assembly: • Ensure that the connector is attached firmly. • Ensure that the cable is routed properly. • Follow the below illustration to avoid damaging the connector. 1080 Trackpad, fingerprint reader and P-sensor cable For access, remove these FRUs in order: •...
When installing: Ensure that the connectors are attached firmly. 1090 Trackpad For access, remove these FRUs in order: • “1010 Base cover assembly” on page 65 • “1020 Built-in battery” on page 67 ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
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Removal steps for ThinkPad Z13 Gen 1 Step Screw (quantity) Color Torque M2 × L2.5 mm, flat-head, nylon-coated (10) Black 0.181 Nm (1.85 kgf-cm) Chapter 8 Removing or replacing a FRU...
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Torque M2 × L2.3 mm, flat-head, nylon-coated (10) Black 0.181 Nm (1.85 kgf-cm) Notes: • There might exist a waterproof mylar covering the trackpad, remove the mylar before replacement. ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
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• Ensure that the connector is attached firmly. Installation steps of trackpad 1. A trackpad jig might come with the trackpad which is used for fixing the location of the trackpad. Peel off the adhesive tapes as shown by arrows , and attach the trackpad jig to the keyboard bezel assembly 2.
1100 Antenna assembly and wireless-LAN cable bracket For access, remove these FRUs: • “1010 Base cover assembly” on page 65 • “1020 Built-in battery” on page 67 • “1070 Speaker assembly” on page 73 ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
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Removal steps for ThinkPad Z13 Gen 1 Torque Step Screw (quantity) Color M1.2 × L2.1 mm, flat-head, nylon-coated (2) Gold 0.039 Nm (0.4 kgf-cm) M2 × L2.5 mm, flat-head, nylon-coated (6) Black 0.181 Nm (1.85 kgf-cm) Chapter 8 Removing or replacing a FRU...
When installing: Ensure that the connector is attached firmly. 1110 LCD unit and LCD cable connector bracket For access, remove this FRU: • “1010 Base cover assembly” on page 65 ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
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Removal steps for ThinkPad Z13 Gen 1 Chapter 8 Removing or replacing a FRU...
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Step Screw (quantity) Color Torque M2 × L4 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) M2.5 × L4.5 mm, flat-head, nylon-coated (4) Silver 0.294 Nm (3.0 kgf-cm) ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
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Removal steps for ThinkPad Z16 Gen 1 Chapter 8 Removing or replacing a FRU...
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M2 × L4.4 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) M2.5 × L5.8 mm, flat-head, nylon-coated (6) Black 0.294 Nm (3.0 kgf-cm) When installing: Ensure that the connectors are attached firmly. ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
The following table contains the brand name required to complete this step. Note: Input the exact brand name as shown in this table. ThinkPad Z13 Gen 1 Machine types (MT): 21D2 and 20D3 ThinkPad Z16 Gen 1...
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Removal steps for ThinkPad Z13 Gen 1 ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
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Step Screw (quantity) Color Torque M2 × L2 mm, flat head, nylon-coated (3) Silver 0.181 Nm (1.85 kgf-cm) M2 × L2.5 mm, flat-head, nylon-coated (2) Silver 0.294 Nm (3.0 kgf-cm) M2 × L2 mm, flat head, nylon-coated (7) Silver 0.181 Nm (1.85 kgf-cm) Removal steps for ThinkPad Z16 Gen 1 Chapter 8...
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When installing: Configure the keyboard language in UEFI BIOS: 1. Enter the UEFI BIOS menu. 2. Click Config ➙ Keyboard/Mouse ➙ Keyboard Layout, and then select the keyboard language. ThinkPad Z13 Gen 1 and Z16 Gen 1 Hardware Maintenance Manual...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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LENOVO, LENOVO logo, THINKPAD, THINKPAD logo, TRACKPOINT, and ULTRACONNECT are trademarks of Lenovo. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Microsoft, Microsoft Teams, Windows, BitLocker, and Cortana are trademarks of the Microsoft group of companies.