Appendix A. CRU instructions... 35 Replacing the battery ... 35 Replacing the hard disk drive... 36 Replacing memory... 40 Removing the optical drive ... 43 Appendix B. Lenovo limited warranty ...45 Warranty information ... 51 Appendix C. Product specific Notices ...54 Energy star information...
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Chapter 1. Getting to know your computer G565 Note: The illustrations in this manual may differ from the actual product. Please refer to the actual product. Attention: Do NOT open the display panel beyond 130 degrees. When closing the display panel, be •...
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OneKey Rescue system has been preinstalled) when the computer is powered off. Press this button to turn on the computer. Touch this button to launch Lenovo Energy Management. For details, see “System status indicators” on page 19. The built-in microphone (with noise reduction) can be used for video conferencing, voice narration, or simple audio recordings.
Chapter 1. Getting to know your computer Left-side view Kensington slot Note: For details, see “Attaching a security lock (not supplied)” on page 20. Fan louvers Note: Make sure that none of the fan louvers are blocked or else overheating of the computer may occur.
Right-side view Microphone jack Headphone jack Attention: • Listening to music at high volume over extended periods of time may damage your hearing. Optical drive USB port Note: For details, see “Connecting a universal serial bus (USB) device” on page 17. AC power adapter jack Note: For details, see “Using AC adapter and battery”...
Putting your computer into sleep state or shutting it down When you finish working with your computer, you can put it into sleep state or shut it down. Putting your computer into sleep state If you will be away from your computer for only a short time, put the computer into sleep state.
Chapter 2. Learning the basics Using AC adapter and battery Checking battery status You can determine the percentage of battery power remaining by checking the battery icon in the notification area. Note: As each computer user has different habits and needs, it is difficult to predict how long a battery charge will last.
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If you are not going to use the computer for an extended period of time, or if you need to send your computer to Lenovo for service, etc. remove the battery pack from the computer. Before removing the battery pack, make sure the computer has been shut down.
Using the keyboard Your computer has a numeric keypad and function keys incorporated in its standard keyboard. Numeric keypad G465 The keyboard has keys that, when enabled, work as a 10-key numeric keypad. To enable or disable the numeric keypad, press Fn+F8 . CapsLK G565 The keyboard has a separate numeric keypad.
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Chapter 2. Learning the basics Function key combinations Through the use of the function keys, you can change operational features instantly. To use this function, press and hold Fn function keys CapsLK ; then press one of the...
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The following describes the features of each function key. Fn + Esc: Fn + F1: Fn + F2: Fn + F3: Fn + F4: Fn + F5: Fn + F6: Fn + F8 (G465): Fn + F9: Fn + F10: Fn + F11: Fn + F12: Fn + Insert (G565):...
Chapter 2. Learning the basics Connecting external devices Your computer has a wide range of built-in features and connection capabilities. Using memory cards (not supplied) Your computer supports the following types of memory cards: • Secure Digital (SD) card • MultiMediaCard (MMC) •...
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Connecting a universal serial bus (USB) device Your computer comes with three USB ports compatible with USB devices. Note: When using a high power consumption USB device such as USB ODD, use the external device’s power adapter. Otherwise, the device may not be recognized, and system shut down may result.
• When the computer is powered-off, press this button to enter the OneKey Rescue system if Lenovo OneKey Rescue system has been preinstalled. • In Windows operating system, press this button to start Lenovo OneKey Recovery. Note: For details, see “OneKey Rescue system” on page 26.
System status indicators These indicators inform you of the computer status. G465 CapsLK c d e f Caps lock indicator G465: G565: Num lock indicator G465: G565: Notes: • The Caps lock indicator and Num lock indicator are for selected models only. For other models, when you press the Caps lock key or the Num lock key, the Caps •...
• You are responsible for evaluating, selecting, and implementing the locking devices and security features. Lenovo offers no comment judgement or warranty regarding the function, quality or performance of locking devices and security features. Using VeriFace™ VeriFace is a face recognition software which takes a digital snapshot, extracts key features of your face, and creates a digital map that becomes the system’s “password”.
For details about how to set the password, see the Help to the right of the screen in BIOS setup utility. Note: To enter BIOS setup utility, press F2 when the Lenovo logo appears on the screen while the computer is starting up.
Chapter 3. Connecting to the Internet As a global network, the Internet connects computers worldwide, providing services such as e-mailing, information searching, electronic commerce, Web browsing and entertainment. You can connect the computer to the Internet in the following ways: Wired connection: use physical wiring to connect.
Hardware connection: Cable TV cable Splitter * Cable modem * * Not supplied. Note: The above diagrams are for reference only. Actual connection method may vary. Software configuration Consult your Internet Service Provider (ISP) for details on how to configure your computer.
Chapter 3. Connecting to the Internet Wireless connection Wireless connections provide mobile access to the Internet, allowing you to stay online anywhere the wireless signal covers. Divided by the signal scales, wireless connection to the Internet can be built based on the following standards. Wi-Fi WiMAX Note: Your computer may not support all wireless connection methods.
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Chapter 3. Connecting to the Internet Using Wi-Fi/WiMAX (Select models only) Enabling wireless connection To enable wireless communications, do the following: 1 Slide the integrated wireless device switch from 2 Press Fn + F5 to make configuration. Hardware connection Wi-Fi/WiMAX network Access point * * Not supplied Software configuration...
OneKey Rescue system Introduction The Lenovo OneKey Rescue system is an easy-to-use application that can be used to back up the data on your system partition (C drive) for easy restore when required. You can run Lenovo OneKey Recovery under the Windows operating system, and the OneKey Rescue system without starting the Windows operating system.
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Chapter 4. OneKey Rescue system Using Lenovo OneKey Rescue system (without Windows operating system) In the event that the operating system cannot be loaded, follow the steps below to access OneKey Rescue system. • Shut down your computer. • Press the key to launch OneKey Rescue system.
Lenovo, see “Chapter 4. OneKey Rescue system” on page 26. How can I contact the customer support center? See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide. Where can I find warranty information? For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix B.
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A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is pre-installed with an operating system, Lenovo provides all drivers that you need in your hard disk. What can I do if the backup process fails?
Chapter 5. Troubleshooting Troubleshooting If you do not find your problem here, see Chapter 2. The following section only describes problems that might negate the need to refer to the more comprehensive information in Chapter 2. Display problems When I turn on the computer, nothing appears on the screen.
If you forget your HDD password, a Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.
Chapter 5. Troubleshooting The computer does not return from sleep mode and the com- puter does not work. Note: If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn off the computer; reset the computer. Unsaved data may be lost. To reset the computer, press and hold the power button for 4 seconds or more.
Sound problems No sound can be heard from the speaker even when the vol- ume is turned up. Battery problems Your computer shuts down before the battery status indica- tor shows empty. -or- Your computer operates after the battery status indicator shows empty.
Boot Device Priority list. • Press F12 when the Lenovo logo appears on the screen while the computer is starting up to select the device you want the computer starts from.
The following steps about upgrading and replacing devices are the same for the G465 and G565. Replacing the battery Note: Use only the battery provided by Lenovo. Any other battery could ignite or explode. To replace the battery, do the following: 1 Turn off the computer, or enter hibernation mode.
You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and •...
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To replace the hard disk drive, do the following: 1 Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2 Close the computer display, and then turn the computer over. 3 Remove the battery pack. 4 Remove the Hard disk drive (HDD)/Memory/CPU (Central processing unit)/Mini PCI Express Card slot compartment cover.
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Appendix A. CRU instructions 5 Remove the frame fixing screws 6 Pull the tab in the direction shown by arrow...
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7 Take out the hard disk drive secured in a metal frame 8 Remove the screws and detach the metal frame from the hard disk drive. 9 Attach the metal frame to a new hard disk drive and tighten the screws. 0 Put the hard disk drive gently into the hard disk drive bay with the tab facing upwards and the connectors facing each other;...
Appendix A. CRU instructions Replacing memory You can increase the amount of memory in your computer by installing a double-data-rate three synchronous dynamic random access memory (DDR3 SDRAM)-available as an option-in the memory slot of your computer. DDR3 SDRAMs are available in various capacities. Note: Use only the memory types supported by your computer.
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6 If two DDR3 SDRAMs are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save the old DDR3 SDRAM for future use.
Appendix A. CRU instructions Note: If only one DDR3 SDRAM is used on the computer you are servicing, the card must be installed in SLOT-0 ( To make sure that the DDR3 SDRAM is installed correctly, do as follows: 1 Turn the computer on. 2 Hold F2 during startup.
Appendix A. CRU instructions Removing the optical drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - To remove the optical drive, do the following: 1 Remove the Hard disk drive (HDD)/Memory/CPU (Central processing unit)/Mini PCI Express Card slot compartment cover.
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Appendix A. CRU instructions The following table provides a list of CRUs (Customer Replaceable Units) for your computer, and informs you of where to find replacement instructions. AC adapter Power cord for AC adapter Battery Bottom access doors Hard disk drive Memory Optical drive Setup Poster...
What this warranty covers Lenovo warrants that each hardware product that you purchase is free from defects in materials and workmanship under normal use during the warranty period. The warranty period for the product starts on the original date of purchase specified on your sales receipt or invoice unless Lenovo informs you otherwise in writing.
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How to obtain warranty service If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or an approved service provider. Each of them is referred to as a “Service Provider.” A list of Service Providers and their telephone numbers is available at www.lenovo.com/support/phone.
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Only unaltered Lenovo products and parts are eligible for replacement. The replacement product or part provided by Lenovo may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. The replacement product or part shall be warranted for the balance of the period remaining on the original product.
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Appendix B. Lenovo limited warranty Use of personal information If you obtain service under this warranty, Lenovo will store, use and process information about your warranty service and your contact information, including name, phone numbers, address, and e-mail address. Lenovo will use this information to perform service under this warranty and to improve our business relationship with you.
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Appendix B. Lenovo limited warranty Limitation of liability Lenovo is responsible for loss or damage to your product only while it is: 1) in your Service Provider’s possession; or 2) in transit in those cases where the Service Provider is responsible for the transportation.
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WAIVED OR LIMITED BY CONTRACT. European Economic Area (EEA) Customers in the EEA may contact Lenovo at the following address: EMEA Service Organisation, Lenovo (International) B.V., Floor 2, Einsteinova 21, 851 01, Bratislava, Slovakia. Service under this warranty for Lenovo hardware products purchased in EEA countries may be obtained in any EEA country in which the product has been announced and made available by Lenovo.
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Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called Self-service CRUs, while Optional-service CRUs may require some technical skill and tools.
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You may be charged for the replacement product if Lenovo does not receive the failed product within thirty (30) days of your receipt of the replacement product.
For more information about ENERGY STAR, visit http://www.energystar.gov. Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has...
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Table 1. ENERGY STAR power-management features ® Windows Power plan: Energy Star • Turn off the display: After 10 minutes • Put the computer to sleep: After 25 minutes • Advanced power settings: - Turn off hard disks: After 20 minutes - Hibernate: After 1 hour To awaken your computer from a Sleep mode, press any key on your keyboard.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.
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Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.
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Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022...
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TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than...
Appendix D. Specifications Model Name: G465/G565 Machine Type: 20070, 4382/20071, 4385 Note: The following specifications may contain technical inaccuracies or typographical errors. Lenovo reserves the right to improve and/or change specifications at any time without notice. Form Factor Size Weight System...
Trademarks The following terms are trademarks or registered trademarks of Lenovo in the United States, other countries, or both. Lenovo VeriFace OneKey Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, products, or service names may be trademarks or service...
Charging Bluetooth Connecting Camera Frequently Asked Questions Function key combinations Hard disk drive Problems Hibernation mode problems Keyboard Problems Using Lenovo Limited Warranty Meomory card reader Microphone Built-in Notice Electronic emissions OneKey Rescue System button Password Problems Using Problems Battery...
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Touchpad Troubleshooting USB port VeriFace Using Warranty information Index...
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For technical assistance, contact a Lenovo support specialist 24 hours a day by calling toll free 1-877-4 LENOVO (1-877-453-6686). Additionally, you can find support information and updates on the Lenovo Web site located at http://consumersupport.lenovo.com. * Only for the users from the United States.
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New World. New Thinking. www.lenovo.com P/N: 147003411 Printed in China...