Call Lenovo; Before You Contact Lenovo - Lenovo ThinkPad X13 Gen 4 User Manual
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Also See for ThinkPad X13 Gen 4:
- User manual (74 pages) ,
- Quick start manual (12 pages) ,
- Manual (10 pages)
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Access open-source information
This device includes software made publicly available by Lenovo, including software licensed under the
General Public License and/or the Lesser General Public License (the open source software).
You may obtain a copy of the corresponding source code for any such open source software licensed under
the General Public License and/or the Lesser General Public License (or any other license requiring us to
make a written offer to provide corresponding source code to you) from Lenovo for a period of three years
without charge except for the cost of media, shipping, and handling, upon written request to Lenovo. This
offer is valid to anyone in receipt of this Device.
You may send your request in writing to the address below accompanied by a check or money order for $15
to:
Lenovo Legal Department
Attn: Open Source Team / Source Code Requests
8001 Development Dr.
Morrisville, NC 27560
Please include the version of the OS and the version of the Linux Kernel pre-shipped on this Device as part of
your request. Be sure to provide a return address.
The open source software is distributed in hope it will be useful, but WITHOUT ANY WARRANTY; without
even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See for
example the GNU General Public License and/or the Lesser General Public License for more information.
To view additional information regarding licenses, acknowledgments and required copyright notices for the
open source software shipped on your Device, go to /usr/share/licences/*.
Call Lenovo
If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support
Center.
Before you contact Lenovo
Prepare the following before you contact Lenovo:
1. Record the problem symptoms and details:
• What is the problem? Is it continuous or intermittent?
• Any error message or error code?
• What operating system are you using? Which version?
• Which software applications were running at the time of the problem?
• Can the problem be reproduced? If so, how?
2. Record the system information:
• Product name
• Machine type and serial number
.
Chapter 7
Help and support
43
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