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Problem
The App cannot con‐
nect to the appliance.
The App cannot fre‐
quently connect to the
appliance.
The display shows
. All buttons are
inactive, except the the
Marche/Arrêt .
The appliance makes
an unusual noise and
vibrates.
The programme dura‐
tion increases or de‐
creases during pro‐
gramme execution.
The washing results
are not satisfactory.
Possible solution
•
Check the wireless signal.
•
Check if your smart device is connected to the wireless net‐
work.
•
Check your home network and router.
•
Restart the router.
•
Contact your wireless service provider if there are problems
with the wireless network.
•
The appliance, the smart device, or both, need to be config‐
ured again because a new router has been installed or the
router configuration has been changed.
•
Make sure that the wireless signal reaches the appliance. Try
to move the home router as near the appliance as possible or
consider purchasing a wireless range extender.
•
Make sure the wireless signal is not disrupted by microwave.
Turn the microwave off. Avoid using the microwave and the
remote control at the same time.
•
The appliance is downloading any available updates. Wait un‐
til the update process is complete. If you deactivate the appli‐
ance during update, it resumes when you activate the appli‐
ance again.
•
Make sure the levelling of the appliance is correct. Refer to
"Installation instruction".
•
Make sure that the packaging and/or the transit bolts are re‐
moved. Refer to "Installation instruction".
•
Add more laundry in the drum. The load may be too small.
•
The ProSense System is able to adjust the programme dura‐
tion according to the type and the laundry load size. Refer to
"The ProSense System load detection" in "Daily Use" chapter.
•
Increase the detergent quantity or use a different detergent.
•
Use special products to remove the stubborn stains before
you wash the laundry.
•
Make sure that you set the correct temperature.
•
Decrease the laundry load.
•
When using AutoDose tanks, make sure that they are not
empty.
•
When using AutoDose tanks, verify the pre-set detergent/
fabric softener dosage. Refer to "Basic setting" paragraph in
"The AutoDose Technology" chapter.
•
Make sure that you have cleaned the AutoDose tanks before
using different brand and type of detergent, fabric softener or
other additives.
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