Table of Contents
Troubleshooting
Related Manuals for Lenovo H5s Series
Summary of Contents for Lenovo H5s Series
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Page 1: User Guide
Machine type: 10093/2561/4746 [H520s] 10107/3230 [H505s] 10118/6286 [H535s ES] 10119/6287 [H535s Non-ES] 10126/90A5 [H515s] 10131/90A9 [H530s ES] 10132/90AB [H530s Non-ES] H5s Series User Guide Version 1.0 2013.03 31504385... -
Page 2: Important Safety Information
Attention: Be aware of possible damage to programs, devices, or data. Note: Pay attention to this important information. © Copyright Lenovo 2013. All rights reserved. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or... -
Page 4: Table Of Contents
Switching between apps ................17 Closing an app ..................17 Opening other system programs ..............17 Windows Help and Support ..............17 Using the Rescue System ............19 OneKey Recovery ..................20 Driver and Application Installation .............21 Using the Software ..............23 Lenovo Support ..................24 Contents... - Page 5 Troubleshooting and Confirming Setup ......... 25 Troubleshooting Display Problems ............26 Troubleshooting Audio Problems ..............27 Troubleshooting Software Problems ............28 Troubleshooting Problems with Optical Drives and Hard Disks ....28 Special considerations for troubleshooting Windows ........29 Windows Help and Support ..............30 BIOS setup utility ..................30 Performing Daily Maintenance Tasks ............31 Hardware Replacement Guide ..........
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Page 6: Using The Computer Hardware
Using the Computer Hardware This chapter contains the following topics: Introduction to the computer hardware Information on computer connections Note: The descriptions in this chapter might be different from what you see on your computer, depending on the computer model and configuration. -
Page 7: Front View Of The Chassis
Front view of the chassis Attention: Be careful not to block any air vents on the computer. Blocked air vents can cause overheating. Power button Memory card reader (selected models only) USB connectors Optical drive eject button Headphone connector Optical Drive (selected models only) Hard disk drive indicator Microphone connector Note: This computer only can be placed in a vertical position. -
Page 8: Rear View Of The Chassis
Rear view of the chassis (If the rear view configuration shown in this chapter is different from the rear of your computer, please refer to the rear of your computer.) Lenovo H505s On-board VGA connector WiFi antenna (selected models only) HDMI connector (selected models only) USB 2.0 connectors... - Page 9 Lenovo H515s On-board VGA connector WiFi antenna (selected models only) HDMI connector (selected models only) USB 2.0 connectors USB 3.0 connectors Ethernet connector Audio connectors Power connector Cable clip PCI Express X 16 graphics adapter slot (some models are equipped with a graphics card) PCI Express X 1 adapter slot (some models are equipped with USB 3.0 or...
- Page 10 Lenovo H520s USB connectors WiFi antenna (selected models only) HDMI connector (selected models only) On-board VGA connector Ethernet connector Audio connectors PCI Express X 16 graphics adapter slot (some models are equipped with a graphics card) PCI Express X 1 adapter slot (some models are equipped with USB 3.0 or...
- Page 11 Lenovo H530s HDMI connector (selected models only) WiFi antenna (selected models only) On-board VGA connector USB 3.0 connectors USB 2.0 connectors Ethernet connector Audio connectors PCI Express X 16 graphics adapter slot (some models are equipped with a graphics card) PCI Express X 1 adapter slot (some models are equipped with USB 3.0 or...
- Page 12 Lenovo H535s USB 2.0 connectors WiFi antenna (selected models only) HDMI connector (selected models only) On-board VGA connector USB 3.0 connectors USB 2.0 connectors Ethernet connector Audio connectors PCI Express X 16 graphics adapter slot (some models are equipped with a graphics card) PCI Express X 1 adapter slot (some models are equipped with USB 3.0 or...
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Page 13: Basic Connector Instructions
Note: If your model has two VGA monitor connectors, be sure to use the connector on the graphics adapter. Attention: Do not open the WiFi antenna cover. Basic connector instructions Note: Your computer may not have all of the connectors described in this section. -
Page 14: Connecting Your Computer
DVI connector Used to attach a DVI monitor or other devices that use a DVI monitor connector. HDMI connector Connect to the HDMI connector on your display or TV. (optional) TV-Tuner connector Only supported on systems with an optional TV tuner (optional) card. -
Page 15: 5.1 Audio Configuration Instructions
5.1 Audio configuration instructions This model of computer supports the transformation of stereo sound into 5.1 surround sound. Use the following guides when connecting to the 5.1 surround audio device: Blue line-in connector Surround Green line-out connector Front channel Pink Mic-in connector Center-LFE The configurations are as followings: 1. -
Page 16: Connecting The Power Cord
Connecting the power cord Connect the power cord to an electrical outlet. We recommend using a grounded connection or a surge protector. Some models are equipped with Power Adapter. User Guide... -
Page 17: Display Connecting Instructions When Playing Blu-Ray Discs
Display connecting instructions when playing Blu-ray Discs Note: Only some models are equipped with Blu-ray optical drive. Check the connectors available on your computer and display and select an appropriate cable according to the table below. Other types of cables do not meet the requirements of the Blu-ray standard. -
Page 18: Wired Keyboard (Selected Models Only)
Wired keyboard (selected models only) LVT —— After entering Windows, press this key to launch the LVT (Lenovo Vantage Technology) program, Lenovo’s pre-loaded Home PC software. In addition to its own functions, the LVT program will allow you to start other Windows compatible software specially configured to run on this model of computer. - Page 19 User Guide...
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Page 20: Using Windows 8
Using Windows 8 This chapter contains the following topics: Switching between the main Windows 8 interfaces The Charms Bar Shutting down the computer Switching between apps Closing an app Opening other system programs Windows Help and Support Attention: The Windows 8 operating system is provided by Microsoft Corporation. -
Page 21: Switching Between The Main Windows 8 Interfaces
Switching between the main Windows 8 interfaces Windows 8 comes with two main user interfaces: the Start Screen and the Windows desktop. To switch from the Start Screen to the Windows desktop, do one of the following: • Select the Windows desktop tile on the Start Screen. •... -
Page 22: Switching Between Apps
Switching between apps Sometimes you want to get back to an app you were just using, or quickly switch through your recent apps. To switch between apps: Move the cursor to the top left corner, then click to bring in the next app. (If your computer is equipped with touch screen, swipe in from the left edge of the screen to bring in the next app.) Closing an app... - Page 23 User Guide...
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Page 24: Using The Rescue System
Using the Rescue System This chapter contains the following topics: OneKey Recovery Driver and Application Installation Attention: Using OneKey Recovery will result in loss of data. • You can restore the C: drive of the computer to factory default settings or to the last system backup status using OneKey Recovery. -
Page 25: Onekey Recovery
Note: The recovery files and relevant data used by the rescue system are saved in the service partition. If the service partition is deleted or damaged by someone other than authorized Lenovo service personnel, Lenovo will not be liable for any losses arising therefrom in any way. -
Page 26: Driver And Application Installation
Driver and Application Installation The Driver and Application Installation function in the rescue system provides a way for the user to conveniently reinstall all of the Lenovo applications and drivers that were shipped with your Lenovo hardware. Method 1: Automatic Installation Repeatedly press and release the F2 key once turning on the computer until the Lenovo Rescue System opens, then select Drivers and Application Installation. - Page 27 User Guide...
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Page 28: Using The Software
Using the Software This chapter contains the following topic: Software instructions Note: The interface and functionality of these features will depend on which software was shipped with the computer model you purchased. User Guide... -
Page 29: Lenovo Support
Lenovo Support The Lenovo Support program enables you to register your computer with Lenovo, download and view user manuals for your computer, get the warranty information of your computer, and explore help and support information. To open this program, do the following: Click the Lenovo Support icon from the Start Screen or Search Screen. -
Page 30: Troubleshooting And Confirming Setup
Troubleshooting and Confirming Setup This chapter contains the following topic: Troubleshooting and Problem Resolution User Guide... -
Page 31: Troubleshooting Display Problems
Solving Problems Follow these tips when troubleshooting your computer: • If you added or removed a part before the problem started, review the installation procedures to ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. -
Page 32: Troubleshooting Audio Problems
2. Move any interfering devices away from the computer. 3. If the problem persists, contact Lenovo Service. Troubleshooting Audio Problems Problem: No sound from the integrated speakers. Troubleshooting and problem resolution: •... -
Page 33: Troubleshooting Software Problems
1. Check to determine if there is an optical drive icon in the resource manager of the operating system. If not, restart your computer. If there is still no icon, contact Lenovo Service. Otherwise, continue with the next step of this procedure. -
Page 34: Special Considerations For Troubleshooting Windows
2. Confirm that the CD/DVD has been properly placed in the drive. If not, reload the CD or DVD. Otherwise, continue with the next step of this procedure. 3. Check the specifications that came with your computer to confirm that this optical drive is capable of reading this type of CD or DVD. -
Page 35: Windows Help And Support
Windows Help and Support If you have a problem with the operating system, see the Windows Help and Support file. To open the Windows Help and Support file, do one of the following: • Select the Settings charm, then select Help. •... -
Page 36: Performing Daily Maintenance Tasks
Performing Daily Maintenance Tasks Cleaning the computer components Because many of the computer components consist of sophisticated integrated circuit boards, it is very important to periodically clean the computer to prevent dust buildup. The cleaning supplies you need to clean the components include: a vacuum cleaner, a soft cotton cloth, pure water (preferably purified or distilled water) and cotton swabs. - Page 37 User Guide...
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Page 38: Hardware Replacement Guide
Hardware Replacement Guide This chapter contains the following topics: Identifying internal components Identifying parts on the system board Removing the computer cover Removing the front bezel Replacing a memory module Replacing a hard disk drive ... - Page 39 Safety and Warranty Guide that was included with your computer. If you no longer have this copy of the Safety and Warranty Guide, you can obtain one online from the Support Web site at http://support.lenovo.com. User Guide...
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Page 40: Additional Information Resources
• Parts information • Links to other useful sources of information To access this information, go to http://support.lenovo.com. Tools required To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge •... -
Page 41: Locations
Handling static-sensitive devices Static electricity, although harmless to you, can seriously damage computer components. When you are replacing a part, do not open the anti-static package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. -
Page 42: Internal Components
Internal components The following illustrations show the components inside your computer. Lenovo H505s/H515s Heatsink and CPU fan System board Optical disk drive and bay Hard disk drive User Guide... - Page 43 Lenovo H520s/H530s Heatsink and CPU fan System board Optical disk drive and bay Hard disk drive Power supply User Guide...
- Page 44 Lenovo H535s System board Heatsink and CPU fan Optical disk drive and bay Hard disk drive Power supply User Guide...
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Page 45: Identifying Parts On The System Board
The system board (sometimes called the planar or motherboard) is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are factory-installed or that you can install later. Lenovo H505s Microprocessor and heat sink Microprocessor fan header... - Page 46 Lenovo H515s System fan header Clear CMOS jumper Battery Microprocessor and heat sink Microprocessor fan header SATA connectors (2) Memory slots (2) Hard disk drive power connector LPC debug header Front panel connector System fan header PCI express X 16 adapter slot...
- Page 47 Lenovo H520s 12V power connector Microprocessor and heat sink Microprocessor fan header Memory slots (2) Thermal sensor header Power connector Battery SATA connectors (3) eSATA connector Power fan header Front panel connector Clear CMOS jumper Front USB connectors (2) Mini PCI-E slot...
- Page 48 Lenovo H530s 12V power connector Microprocessor and heat sink Microprocessor fan header Memory slots (2) Thermal sensor header Hard disk drive power connector Power connector Power fan header SATA connectors (3) Front panel connector Front USB connectors (2) LPC debug header...
- Page 49 Lenovo H535s 12V power connector Microprocessor and heat sink Microprocessor fan header Memory slots (2) Thermal sensor header Mini PCI-E slot Power connector Power fan header SATA connectors (3) Front panel connector Front USB connector Front USB connector Front audio connector...
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Page 50: Replacing Hardware
Maintenance Manual (HMM) for the computer. To obtain copies of the Safety and Warranty Guide or HMM, go to the Support Web site at http://support.lenovo.com. Note: Use only parts provided by Lenovo. General information Pre-disassembly instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. - Page 51 5. Slide the computer cover toward the rear of the chassis to remove. Note: For this procedure, it helps to lay the computer on a flat, stable surface. User Guide...
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Page 52: Removing The Front Bezel
Removing the front bezel To remove the front bezel: 1. Remove the computer cover. Refer to “Removing the computer cover”. Note: For this procedure, it helps to lay the computer on a flat, stable surface. 2. Remove the front bezel by releasing the three plastic tabs inside the chassis and pushing the bezel outward as shown. -
Page 53: Replacing An Optical Drive
Maintenance Manual (HMM) for the computer. To obtain copies of the Safety and Warranty Guide or HMM, go to the Support Web site at http://support.lenovo.com. To replace an optical drive 1. Remove the computer cover. Refer to “Removing the computer cover”. - Page 54 5. Disconnect the data and power cables from the rear of the optical drive. 6. Remove the 2 screws that secure the optical drive to the optical drive bay and push the optical drive straight out of the front of the drive bay. 7.
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Page 55: Replacing The Hard Disk Drive
Maintenance Manual (HMM) for the computer. To obtain copies of the Safety and Warranty Guide or HMM, go to the Support Web site at http://support.lenovo.com. To replace the hard disk drive 1. Remove the computer cover. Refer to “Removing the computer cover”. -
Page 56: Replacing A Memory Module
“Important safety information” in the Safety and Warranty Guide that was included with your computer or in the Hardware Maintenance Manual (HMM) for the computer. To obtain copies of the Safety and Warranty Guide or HMM, go to the Support Web site at http://support.lenovo.com. User Guide... - Page 57 To replace a memory module: 1. Remove the computer cover. Refer to “Removing the computer cover”. Note: For this procedure, it helps to lay the computer on a flat, stable surface. 2. Locate the memory module connectors. Refer to “Locating components”. 3.
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Page 58: Completing The Installation
Replacing the keyboard and the mouse To replace the keyboard: 1. Remove any media (disks, CDs, or memory cards) from the drives, shut down your operating system, and turn off the computer and all attached devices. 2. Unplug all power cords from electrical outlets. 3. - Page 59 “Locating connectors on the front of the computer” and “Locating connectors on the rear of the computer”. Note: In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will come with the CRU or will come a few days after the CRU arrives.
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Page 60: Appendix
Thank you for using Lenovo products. Carefully read all documents shipped with your computer before you install and use the product for the first time. Lenovo is not responsible for any loss except when caused by installation and operations performed by Lenovo professional service personnel. -
Page 61: Trademarks
Phenom, AMD Sempron, Catalyst, Cool ‘n’ Quiet, CrossFire, PowerPlay, Radeon, and The Ultimate Visual Experience are trademarks of Advanced Micro Devices, Inc. Other company, product, or service names referred to herein or in other Lenovo publications may be trademarks or service marks of others. All rights reserved. -
Page 62: Energy Star Statement
For more information about ENERGY STAR, go to: http://www.energystar.gov. Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following... -
Page 63: Enabling Erp Compliance Mode
To awaken your computer from a Sleep or System Standby mode, press any key on your keyboard. For more information about these settings, refer to your Windows Help and Support information system. Enabling ErP compliance mode You can enable the energy-related products directive (ErP) compliance mode through the Power menu in the Setup Utility program.