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Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help D15072 April 2014 Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 1 of 92...
Adding and updating users Logs Working with the event logs Event capture filter Event display filter Logging protocols messages Logging using syslog Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 2 of 92...
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Endpoint types Endpoint interoperability Understanding clustering Understanding your TelePresence Server's conferencing capacity License keys and screen licenses Operation modes Call limits Technical support Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 3 of 92...
Logging into the web interface Introduction This document contains the text of the online help for the Cisco TelePresence Server version 4.0 web user interface. It is provided so that the help text can be viewed or printed as a single document.
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(This may happen if you use a new browser tab to submit the request.) Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 5 of 92...
Displaying system status Displaying hardware health status Displaying cluster status on a master TelePresence Server Displaying cluster status on a slave TelePresence Server Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 6 of 92...
TelePresence Server falls back on the default text rendering method. Operation Indicates whether the TelePresence Server is Mode operating in locally managed or remotely managed mode. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 7 of 92...
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If this occurs frequently, report the issues to customer support. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 8 of 92...
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TelePresence Server is operating normally again. System logs To download the logs, click Download file. An archive containing several useful log files. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 9 of 92...
If the Worst status seen column displays Out of spec, but Current status is OK monitor the status regularly to verify that it was only a temporary condition. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 10 of 92...
Note: This cluster related page is only available if your TelePresence Server is in a cluster. Cluster status is only available for blades that are configured on the Cisco TelePresence Supervisor MSE 8050 to be part of a cluster. For more information about clustering, refer to Understanding clustering.
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On a slave blade, the audio load will always be zero: the master is responsible for all the audio. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 12 of 92...
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IP address The IP address of the master TelePresence Server. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 14 of 92...
255.255.255.0 Default The IP address of the default gateway on this gateway subnet, for example 192.168.4.1 Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 16 of 92...
IPv6 link-local address Ethernet configuration Configure the Ethernet settings for this port of the TelePresence Server, and then click Update Ethernet configuration. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 17 of 92...
This information can help you confirm that the received port (all TCP and UDP traffic). TelePresence Server is receiving packets from the network. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 18 of 92...
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Multicast packets sent and duplex negotiation issues. Multicast packets received Total bytes sent Total bytes received Receive queue drops Collisions Transmit errors Receive errors Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 19 of 92...
Use the DNS status fields to verify the current DNS settings for the TelePresence Server, including: Host name Name server Secondary name server Domain name (DNS suffix) Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 20 of 92...
(and thus how many are unfixed, giving the range of addresses). Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 21 of 92...
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Each table shows all configured routes (both manual and automatic) for IPv4 and IPv6 for the TelePresence Server's Ethernet port. If you want to change the IP configuration for the Ethernet port, go to Network > Network settings. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 22 of 92...
Enable/disable web access on the Web access is required to view and change appropriate port. the TelePresence Server web pages and read online help files. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 23 of 92...
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The upper limit of the ephemeral port range. Defaults to 65535, though you can set it as low as 15000. The minimum range is limited to 5000 ports. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 24 of 92...
Video Six bit binary field for prioritizing video data Do not alter this setting unless you need to. packets on the network. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 25 of 92...
Delay is set to normal, throughput is set to high, and reliability is set to normal. For DiffServ, this means assured forwarding (codepoint 41). To return the settings to the default settings, click Reset to default. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 26 of 92...
> Services. The Cisco TelePresence Server has a local certificate and private key pre-installed and it uses this to authenticate itself to the browser when you access the unit using HTTPS. However, Cisco recommends that you upload your own certificate and private key to ensure security because all Cisco TelePresence Server's have identical default certificates and keys.
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If your private key is stored in an encrypted encryption format, you must enter the password here so password that you can upload the key to the Cisco TelePresence Server. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 28 of 92...
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Outgoing connections and incoming calls: The TelePresence Server attempts to verify the remote certificate for all incoming and outgoing SIP TLS connections, and for outgoing HTTPS connections. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 29 of 92...
TelePresence Server’s IP routing configuration to be tested, and it has no security implications. Note: If you are unable to ping the remote host, then check your network configuration—especially any firewalls using NAT. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 30 of 92...
The name of the service that the TelePresence Server provides on this connection. The service name is hyperlinked to the Network > Services page so you can change the service configuration if necessary. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 31 of 92...
Backing up and upgrading the TelePresence Server Shutting down and restarting the TelePresence Server Changing the administrator password Backing up and restoring the configuration via FTP Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 32 of 92...
Server will maintain an open console session avoid leaving unattended console sessions session after the last input. open to unauthorised users. timeout Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 33 of 92...
H.323 ID to register as the username, to enter the password. authenticate the TelePresence Server to the gatekeeper (only if the gatekeeper is configured to require authentication). Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 34 of 92...
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TLS calls. With this option connections unchecked, the TelePresence Server will never present its local certificate, even if registrations requested to do so. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 36 of 92...
Operation mode The Operation mode page allows you to define the operation mode of the TelePresence Server, that is, whether to allow it to be locally managed or remotely managed by a device such as Cisco TelePresence Conductor. When the TelePresence Server is set to remotely managed mode its resources can be optimized dynamically.
If NAT is used on the NTP server's local network, you must configure the NAT forwarding table to forward NTP data from the TelePresence Server to UDP port 123 on the NTP server. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 38 of 92...
4. Download the latest available image and save it to a local hard drive. 5. Unzip the image file. 6. Locate and select the unzipped file on your hard drive. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 39 of 92...
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Server has not been activated, the banner at the top of the web interface will show a prominent warning; in every other respect the web interface will look and behave normally.) Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 40 of 92...
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For the TelePresence Server 7010, the screen license key is linked to the TelePresence Server's hardware serial number. You enter the License key directly on the TelePresence Server in the same way as you add feature keys (the procedure detailed above).
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1. If you want to revert to the default text rendering, click Delete font. 2. Confirm that you want to remove the font file. The Font file status changes to Not present. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 42 of 92...
When the shutdown is complete, the button changes to Restart TelePresence Server. 4. Click this button a final time to restart the TelePresence Server. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 43 of 92...
To change the password, type in the new password twice and click Change password. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 44 of 92...
If you are using the configuration file to configure a duplicate blade, be aware that you will need to reconfigure any static IP addresses on the duplicate blade(s). Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 45 of 92...
Conferences Displaying the conference list Displaying conference status Displaying endpoint and group status Viewing endpoint or endpoint group statistics Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 46 of 92...
For example, Inactive - Ends in 5 hours and 27 minutes [Locked]. Conference configuration warnings may be displayed, for example: [No participants allowed - limited to 0 participants]. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 47 of 92...
For example, Inactive - Ends in 5 hours and 27 minutes [Locked]. Conference configuration warnings may be displayed, for example: [No participants allowed - limited to 0 participants]. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 48 of 92...
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This defaults to Chair for all participants unless participant's role (and associated authority) in the managing system has explicitly applied the conference. chair/guest control levels to this conference. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 49 of 92...
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Retry connection. Click on the endpoint's name to go to its Status page. Type The endpoint type. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 50 of 92...
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Unavailable: the endpoint is unavailable Capability negotiation error: the endpoint and the TelePresence Server are unable to negotiate a mutually compatible call set up. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 51 of 92...
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30 seconds have passed since it unexpectedly stopped sending media. unspecified error: the endpoint has disconnected, but the TelePresence Server does not know the reason. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 52 of 92...
SIP registrar. Call-in The name that the endpoint or name endpoint group sends to the TelePresence Server for an incoming call. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 53 of 92...
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The time that the endpoint/endpoint group has been in this conference. Disconnect Use this control to disconnect the endpoint or endpoint group from the conference. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 54 of 92...
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1. Enter your message, select its position on the target endpoint, and enter a duration (in seconds) for the message to display. 2. Click Send message. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 55 of 92...
Cisco TelePresence Server has requested the endpoint sends. The most-recently measured bit rate displays in parentheses. Received Represents the variation in timing between packets on this channel when they arrive at the Cisco jitter TelePresence Server. Smaller numbers mean that the packets are arriving more predictably.
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Transmit This field applies to the video and content transmit streams only and is the bit rate the Cisco bit rate TelePresence Server is attempting to send at this moment. The actual bit rate, which is simply the measured rate of video data leaving the Cisco TelePresence Server, displays in parentheses.
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ActiveControl with the TelePresence Server. Otherwise, the value is Enabled, which means that LTRFs are sent to the endpoint and can be used if necessary. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 58 of 92...
Users Displaying the user list Adding and updating users Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 59 of 92...
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Administrator: has API access and administrative access to the web interface. Deleting users Select the users and then click Delete selected users. You cannot delete the admin user. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 60 of 92...
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If you are updating an existing user, click Change password to enable editing in these fields. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 61 of 92...
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TelePresence Server. API access: this user may run API commands at this TelePresence Server's XML- RPC interface. Administrator: has API access and administrative access to the web interface. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 62 of 92...
Working with the event logs Event capture filter Event display filter Logging protocols messages Logging using syslog Working with Call Detail Records API clients Feedback receivers Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 63 of 92...
Send the event log to one or more syslog servers on the network for storage or analysis. The servers are defined in the Logs > Syslog page. Empty the log by clicking Clear event log. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 64 of 92...
The TelePresence Server will capture detailed trace information from the video sub-system, as well as the default information for all other sub-systems. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 65 of 92...
4. Select Errors only from the dropdown next to the SIP sub-system. 5. Click Update settings. The TelePresence Server displays only SIP errors. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 66 of 92...
You cannot change which protocols are logged while logging is enabled. If you want to change the capture filters, disable logging, change the checkboxes, then enable logging again. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 67 of 92...
20 - local use 4 (local4) 21 - local use 5 (local5) 22 - local use 6 (local6) 23 - local use 7 (local7) Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 68 of 92...
6 - Informational: informational messages (used by Cisco TelePresence Server trace events) 7 - Debug: debug-level messages (used by Cisco TelePresence Server detailed trace events) Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 69 of 92...
Note: Avoid downloading CDR logs when the unit is under heavy load; performance may be impaired. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 70 of 92...
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All and clicking Update display, which can be useful in combination with the Filter string to find records where the message contains a particular word. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 71 of 92...
TelePresence Server. The elapsed time since the last reset is shown below the table, beside the buttons. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 72 of 92...
TelePresence Server. Feedback receivers are configured via calls to the TelePresence Server's API. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 73 of 92...
Content channel support Understanding how participants display in layout views Endpoint types Endpoint interoperability Understanding clustering Understanding your TelePresence Server's conferencing capacity Technical support Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 74 of 92...
(content is displayed in the largest pane and other participants' video streams are centered continuous presence panes across the bottom of the display). Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 75 of 92...
(the Cisco TelePresence TX9000 for example). The TelePresence Server composes the layout for single-screen endpoints according to the setting of the Default layout type for single-screen endpoints: Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 76 of 92...
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If there are no four-screen TelePresence systems in a conference, the TelePresence Server uses this layout for three-screen systems in that conference. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 77 of 92...
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If this setting is not selected, the endpoint will never display its own video stream. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 78 of 92...
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– those other participants' views will use their own Show borders around endpoints setting. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 79 of 92...
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Participants who have had their video muted from the web interface do not contribute video to the conference. They will continue to contribute audio as normal, unless it is muted separately. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 80 of 92...
SIP single screen A Cisco CTS or other TIP-capable single screen system running CTS 1.7.4 or later, telepresence for example: CTS 500 CTS 1000 CTS 1100 Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 81 of 92...
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A Cisco CTS or other TIP-capable three screen system running CTS 1.7.4 or later, telepresence for example: Cisco TelePresence System 3000 series (CTS 30x0) Cisco TelePresence System 3200 series (CTS 32x0) Cisco TelePresence TX9000 Cisco TelePresence TX9200 Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 82 of 92...
If several participants in the conference are mode using these endpoints, and if OneTable mode is enabled, then the TelePresence Server will use the OneTable layout mode. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 83 of 92...
Reference Understanding clustering A cluster is a group of blades, hosted in the same Cisco TelePresence MSE 8000 chassis, that are linked together to behave as a single unit. You can configure and manage clusters using the Cisco TelePresence Supervisor MSE 8050.
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Always keep a recent backup of the Supervisor. You cannot upload / delete the enhanced font file on a slave blade; it is only required by the master. Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 85 of 92...
Understanding your TelePresence Server's conferencing capacity This topic addresses the concept of conferencing capacity for all types of Cisco TelePresence Server, in all modes of operation, and is present in the help on all platforms. This means that some of the information here is not relevant to your particular model.
A license in 'HD' mode allows two calls up to 720p30 or w448p60 video, with associated audio and content channels. For example, a TelePresence Server 7010 in locally managed mode with 6 screen licenses can host a maximum of 6 calls up to 1080p30, or a maximum of 12 calls up to 720p30.
Hardware arrangement Video ports Content ports Audio-only ports 7010 8710 Cluster of two 8710s Cluster of three 8710s Cluster of four 8710s Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 88 of 92...
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1080p30 Stereo 720p15 720p60 Stereo 720p15 1080p30 Stereo 720p30 1 ½ Three- Multichannel 720p5 1½ screen 720p30 Three- Multichannel 720p30 screen 720p30 Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 89 of 92...
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1080p * 200 is the maximum number of calls that is possible on a TelePresence Server. Requires Cisco TelePresence Conductor XC2.3. † Requires TelePresence Conductor XC2.2 or later. Note: The table above assumes that calls of one type are being used to reach these maximum values. To calculate the total number of licenses required for a variety of concurrent calls, sum the screen licenses required for each concurrent call.
Your contact email address or telephone number. A full description of the problem. To view a list of Cisco TelePresence products that are no longer being sold and might not be supported, visit: www.cisco.com/en/US/products/prod_end_of_life.html and scroll down to the TelePresence section.