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Epson GP-C830 User Manual
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Epson GP-C830 User Manual

Ink jet printer
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User's Guide
BPS0139-02 EN

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  • Page 1 User’s Guide BPS0139-02 EN...

  • Page 2: Table Of Contents

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Contents Chapter 1 Getting to Know Your Printer Features................7 Chapter 2 Safety Instructions Safety Instructions.
  • Page 3 Accessing EPSON Status Monitor 3........
  • Page 4 Genuine Epson ink cartridges........
  • Page 5 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Printer Specifications..............81 Mechanical.
  • Page 6 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Index Contents...

  • Page 7: Chapter 1 Getting To Know Your Printer

    Your printer comes packaged with the printer driver and other software, including the EPSON Status Monitor 3 utility for Microsoft Windows 8, 7, Vista, XP, Server 2012, Server 2008 R2, Server 2008, and Server 2003. The EPSON Status Monitor 3 utility lets you check the status of your printer quickly and easily.

  • Page 8: Chapter 2 Safety Instructions

    When setting up the printer Warning: Use the specified AC Adapter (EPSON AC Adapter K, Model: M248A) only. ❏ Do not place the printer on an unstable surface or near a radiator or heat source. ❏ Place the printer on a flat, stable surface. Tilting or placing the printer at an angle may adversely affect the print quality.
  • Page 9 ❏ Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved products. For details about approved cables, contact Epson customer support.
  • Page 10 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ If you plan to use a printer stand, follow these guidelines: - Use a stand that can support at least twice the weight of the printer. - Never use a stand that tilts the printer. The printer should always be kept level.
  • Page 11 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with water. ❏ For best results, shake the ink cartridge four or five times.

  • Page 12: For Turkish Users

    небезпечних речовин в електричному та електронному обладнанні. For Brazilian users A Epson preocupa-se com o meio ambiente e sabe que o planejamento para o futuro requer um forte compromisso ambiental. Para isso, nos empenhamos em criar produtos inovadores que são confiáveis, recicláveis e eficientes.

  • Page 13: For Argentina Users

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide For Argentina users When handling AC adapter Precaución: Confirme que el cable de alimentación de CA cumpla con las normas de seguridad locales pertinentes. ❏ Coloque la impresora y la fuente externa de poder cerca a una toma eléctrica de pared de la que pueda desenchufar la fuete externa de poder fácilmente.
  • Page 14 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ Desenchufe la impresora y la fuente externa de poder antes de limpiar la impresora. Límpiela sólo con un paño húmedo. No utilice productos de limpieza líquidos o en aerosol. No aplique líquido de ningún tipo directamente al cristal de la impresora.

  • Page 15: Chapter 3 Paper Handling

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Chapter 3 Paper Handling Acceptable Paper Conditions Caution: ❏ Do not use paper that is folded, creased, curled, torn, stained, or stamped. A: Torn B: Curled C: Creased D: Folded ❏ Use only paper that meets the paper specifications. For more information, see “Paper” on page 89.

  • Page 16: Printing With The Push Tractor

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Position the printer and continuous paper as shown in the illustrations below so that the paper is loaded smoothly. * 1 m or less Note: ❏ The printing position may be misaligned if the continuous paper touches the printer’s stand or any cables.
  • Page 17 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 2. Facing the back of the printer, release the right sprocket unit by pulling the sprocket lock lever 3. Slide the right sprocket to match the width of your paper, but do not lock it. Note: The left sprocket unit is fixed in place and cannot be adjusted.
  • Page 18 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 5. Open the sprocket covers of both sprockets. * sprocket cover 6. Fit the first two holes of the paper over the sprocket pins on both sides. Slide the right sprocket unit slightly to the right so that the paper is not slack.
  • Page 19 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 7. Close the sprocket covers. 8. Slide the right sprocket unit to remove any slack in the paper and lock it in place. 9. Turn on the printer. 10. Press the Load/Eject button to feed the paper to the top-of-form position. When the printer receives data, it begins printing.

  • Page 20: Using The Tear-Off Function

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ If the trailing edge of the paper is past the paper sensor after the printed document is torn off, the paper will be fed forward without being printed. ❏ Do not pull the loaded paper out of the tractor unit. Doing so may cause paper jams or printer malfunctions.
  • Page 21 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 1. After printing is finished and the printer advances the paper to the tear-off position, tear off all printed pages while holding the paper. * perforation Note: The time until the paper begins to advance to the tear-off position after printing is finished can be set.

  • Page 22: Loading Special Paper

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Loading Special Paper Labels You can use only labels with a continuous base sheet. Single-sheet labels cannot be used. Follow these steps to load labels. Caution: ❏ Use labels only under normal operating conditions because labels are especially sensitive to temperature and humidity.

  • Page 23: Using The Micro Adjust Function

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 2. Press the FF button to eject the last label form forward. Using the Micro Adjust Function The Micro Adjust function allows you to move the paper forward or backward in 0.141 mm (1/180-inch) increments so that you can make precise adjustments to the top-of-form and tear-off positions.

  • Page 24: Adjusting The Top-Of-Form Position

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Note: The printer has a minimum and a maximum tear-off position (up to 50.8 mm [2 inches] backward or 25.4 mm [1 inch] forward). If you try to adjust the tear-off position beyond these limits, the printer beeps and stops moving the paper.
  • Page 25 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide You can adjust the top-of-form position by opening the top cover and aligning the paper with the scale in the printer. * top-of-form position 4. Press the Pause button to exit Micro Adjust mode. Note: ❏ If the forward adjustment of the top-of-form position is longer than the page length of the paper that you are using, you cannot print on the page that has been moved forward.

  • Page 26: Chapter 4 Printer Software

    Windows applications can take full advantage of the printer’s capabilities. EPSON Status Monitor 3 allows you to monitor the status of your printer, alerts you when errors occur, and provides you with troubleshooting tips. EPSON Status Monitor 3 is automatically installed when you install the printer driver.

  • Page 27: Accessing The Printer Driver From Windows Applications

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Accessing the printer driver from Windows applications Follow these steps to access the printer driver from a Windows application. 1. Select Print Setup or Print from the File menu of your application. In the Print or Print Setup dialog box displayed, make sure that your printer is selected.

  • Page 28: Changing The Printer Driver Settings

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide If you click Printer properties (Windows 8, 7, Server 2012, or Server 2008 R2) or Properties (Windows Vista, XP, Server 2008, or Server 2003) in the menu displayed by right-clicking the printer icon, the Properties dialog box appears. The menus in the dialog box are used to make the printer driver settings.

  • Page 29: Printer Driver Settings Overview

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Before printing barcodes, specify the font name for the barcode, the font size, the font script of the printed data, the common settings, and the barcode settings with the printer driver, and then specify the font name, the font size, and the font script with your application. For more information about these settings, see the online help.

  • Page 30: Printer Settings

    Media Type Select the media type you want to use. Color This setting cannot be changed. The GP-C830/GP-C831/GP-C832 can print only in color and the GP-M830/GP-M831/GP-M832 can print only in black and white. Mode* Select Automatic to print with the best settings based on the Media Type and Color settings.

  • Page 31: Monitoring Settings

    Explanations EPSON Status Monitor 3 You can access EPSON Status Monitor 3 when you click this button in the Utility menu. To monitor the printer, make sure the Disables EPSON Status Monitor 3 check box is cleared in the Other Config dialog box.

  • Page 32: Using Epson Status Monitor 3

    ❏ The printer is connected directly to the host computer using the parallel port [LPTx] or [BILPTx], or the USB port. ❏ Your system is configured to support bidirectional communication. EPSON Status Monitor 3 is installed when the printer is connected directly and you install the printer driver as described in the Start Here. Caution:...
  • Page 33 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide For Windows 7 or Server 2008 R2: Click Start, and then click Devices and Printers. For Windows Vista or Server 2008: Click Start, click Control Panel, click Hardware and Sound, and then click Printers. For Windows XP Professional or Server 2003: Click Start, and then click Printers and Faxes.

  • Page 34: Accessing Epson Status Monitor 3

    ❏ Double-click the printer shortcut icon on the taskbar. To add a shortcut icon to the taskbar, see “Setting up EPSON Status Monitor 3” on page 32. ❏ Open the Utility menu, and then click the EPSON Status Monitor 3 button. To open the Utility menu, see “Setting up EPSON Status Monitor 3” on page 32.

  • Page 35: Setting The Auto Tear-Off Function

    You can check the printer status in this window. Note: It might not be possible to retrieve the printer status during printing. In this situation, click the EPSON Status Monitor 3 button in the Utility tab, and use the printer with the status window left open.

  • Page 36: Setting Whether The Buzzer Sounds When An Error Occurs

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Setting whether the buzzer sounds when an error occurs 1. Access the printer driver. See “Using the Printer Driver” on page 26. 2. Click the Utility tab, and then click the Notification Setting button. 3. Select Beep to have the buzzer sound when an error occurs, or select No Beep to have the buzzer not sound.

  • Page 37: Usb Replacement Service

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide To adjust the print position to the left when viewed from the front of the printer, set a positive value. To adjust the print position to the right, set a negative value. 4. Click OK. Note: Data that is outside the printable area due to the print position adjustment cannot be printed.

  • Page 38: Replacing A Usb-Connected Printer

    ❏ If the language selection dialog box appears, select your language. ❏ If the EPSON Installation Program dialog box does not appear automatically, double-click the My Computer icon, right-click the CD-ROM icon, click OPEN in the menu that appears, and then double-click InstallNavi.exe.

  • Page 39: Epsonnet Config

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide This software is installed automatically when the printer driver is installed. Specify the following settings to communicate at high speed. 1. For Windows 8 or Server 2012: Click Desktop on the Start screen, move the cursor to the top-right corner of the screen, click Settings, and then click Control Panel.

  • Page 40: Installing Epsonnet Config

    ❏ If the language selection dialog box appears, select your language. ❏ If the EPSON Installation Program dialog box does not appear automatically, double-click the My Computer icon, right-click the CD-ROM icon, click OPEN in the menu that appears, and then double-click InstallNavi.exe.

  • Page 41: Epson Printer Setting

    EPSON Printer Setting allows you to change the printer's default settings. This tool is included in the printer software CD-ROM. Start the tool from the printer software CD-ROM. To change the settings, see the online help for EPSON Printer Setting. Setting Up Your Printer on a Network Sharing the printer This section describes how to share the printer on a standard Windows network.

  • Page 42: Setting Up Your Printer As A Shared Printer

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ The screen shots that are shown on the following pages may differ depending on the version of Windows that you are using. Setting up your printer as a shared printer Note: You must log on to the printer server computer as the administrator.
  • Page 43 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide In either case, follow the on-screen instructions. 3. For Windows 8, 7, Vista, XP, Server 2012, Server 2008 R2, Server 2008, or Server 2003: Select Share this printer, and then type the name in the Share name box and click OK.
  • Page 44 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Sharing the printer when the firewall is on Note: To share files and printers when the Windows firewall is on, perform the following procedure. Windows 8 or Server 2012 1. Click Desktop on the Start screen, move the cursor to the top-right corner of the screen, click Settings, and then click Control Panel.

  • Page 45: Setting The Clients

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 5. Click the Exceptions tab, select File and Printer Sharing, and then click OK. Windows XP or Server 2003 1. Click Start, and then click Control Panel. 2. Click Security Center. 3. Click Windows Firewall to open the Windows Firewall dialog box.
  • Page 46 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 2. Right-click the icon for the printer you want to change the settings for, and then click Printer properties (Windows 8, 7, Server 2012, or Server 2008 R2) or Properties (Windows Vista, XP, Server 2008, or Server 2003).

  • Page 47: Canceling Printing

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 5. Enter the following information for the port name, and then click OK. \\Name of computer connected to the target printer\name of shared printer 6. After returning to the Printer Ports dialog box, click Close. 7. Check that the name you entered for the port has been added and selected, and then click Close.

  • Page 48: Uninstalling The Printer Software

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide When canceling all printing documents, select Cancel All Documents on the Printer menu. When canceling a specific document, select the document you want to cancel, and then select Cancel on the Document menu. The print job is canceled.
  • Page 49 Add or Remove Programs icon (Windows XP or Server 2003). 4. Select the EPSON Printer Software, and then click Uninstall/Change (Windows 8, 7, Vista, Server 2012, Server 2008 R2, or Server 2008) or Change/Remove (Windows XP or Server 2003).
  • Page 50 5. Click the Printer Model tab, select the icon of the printer you want to uninstall, and then click Note: ❏ EPSON Status Monitor 3 is uninstalled with the printer driver. EPSON Status Monitor 3 cannot be uninstalled separately. ❏ USB Replacement Service and BI Parallel Port Driver can be uninstalled separately. To uninstall only USB Replacement Service or BI Parallel Port Driver, make sure that nothing is selected in the Printer Model tab.

  • Page 51: Chapter 5 Control Panel

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Chapter 5 Control Panel Using the Control Panel You can control simple printer operations—such as advancing paper to the tear-off position, form feeding, loading and ejecting paper, cleaning the print head, and canceling print jobs—with the buttons on the control panel. The control panel lights show the printer’s status.
  • Page 52 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide For Taiwanese users GP-C830 GP-M830 For other users GP-C830/GP-C831 GP-M830/GP-M831 1. Cover light On when the right/left ink cartridge cover or top cover is open. Control Panel...
  • Page 53 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 2. Left ink light ( K) ❏ Flashes when ink is low. ❏ On when an ink cartridge has reached its replacement time or when the left ink cartridge cover is closed with an ink cartridge not installed.
  • Page 54 13. Job Cancel button Cancels the print job when pressed for three seconds or more when the printer is paused. 14. Right ink light ( Y, M, C) (GP-C830/GP-C831/GP-C832) ❏ Flashes when ink is low. ❏ On when an ink cartridge has reached its replacement time or when the right ink cartridge cover is closed with an ink cartridge not installed.

  • Page 55: Chapter 6 Troubleshooting

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Chapter 6 Troubleshooting Using the Error Indicators You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem.

  • Page 56: Troubleshooting

    * The status of the right black ink light is shown for the GP-M830/GP-M831/GP-M832. ** All of the ink lights flash at the same time (GP-C830/GP-C831/GP-C832). *** Both of the ink lights flash at the same time (GP-M830/GP-M831/GP-M832).

  • Page 57: Problems And Solutions

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Note: The printer beeps once when the printer enters or exits Micro Adjust mode. In Micro Adjust mode, the printer also beeps once when the printer reaches the default top-of-form and tear-off positions. When the printer reaches the minimum and maximum adjustment limits, the printer beeps twice.
  • Page 58 The print head nozzles are clogged. Run the Head Cleaning utility to clear any clogged ink nozzles. For more information, see “Cleaning the Print Head” on page 99. Ink cartridges not manufactured by Epson are Use genuine Epson ink cartridges. used.

  • Page 59: Printed Characters Are Not What You Expected

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Medicine bags may become dirty when printing in Print in an environment with humidity of 65% or less. an environment with high humidity if the surface of the medicine bags is a polyvinyl resin. The printout may become blurry depending on Adjust the print density for the media type to prevent the printout the media type.

  • Page 60: Paper Handling

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Cause What to do The left or right margin settings are incorrect. Check and adjust the margin settings in your application. For more information, see “Printable area” on page 92. If the settings cannot be changed in your application, adjust the print position horizontally in the printer driver.

  • Page 61: Network Problems

    Other problems The color inks are consumed even when printing black and white documents (GP-C830/GP-C831/GP-C832 only). Cause What to do Not only the black ink, but also the color inks are consumed during the following operations: print head cleaning and self-cleaning.

  • Page 62: Make Sure That Your Computer Is A Windows 8, 7, Vista, Xp, Or 2000 Pre-Installed Model

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Make sure that your computer is a Windows 8, 7, Vista, XP, or 2000 pre-installed model Your computer must be a Windows 8, 7, Vista, XP, or 2000 pre-installed model. You may not be able to install or run the USB printer driver on a computer which is not equipped with a USB port or which has been upgraded from Windows 95 to Windows XP, Me, 98, or 2000.
  • Page 63 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 5. Attach the continuous paper to the tractor unit. See “Printing on Continuous Paper” on page 15. 6. Turn off the printer, and then turn on the printer. 7. Determine which pages were not printed correctly and print them again.

  • Page 64: Chapter 7 Where To Get Help

    Contacting Customer Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

  • Page 65: Help For Users In Australia

    (e-mail). Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 66: Help For Users In Singapore

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information...

  • Page 67: Help For Users In Malaysia

    Information on product specifications, drivers for download, and products enquiry are available. Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation. World Wide Web (http://www.epson.com.ph) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

  • Page 68: Help For Users In Europe

    Epson provides the technical support services listed below. Internet Support Visit Epson’s support website for your printer (U.S. or Canada) for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

  • Page 69: Help For Users In Latin America

    Epson provides the technical support services listed below. Internet Support Visit Epson’s support web site for your printer for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
  • Page 70 * Contact your local phone company to call this toll free number from a mobile phone. ** Dial first 7 digits, wait for a message, then enter code. If your country is not on the list, please contact your nearest Epson office. May be subject to additional local or long distance calling costs.

  • Page 71: Replacing The Ink Cartridges

    Replacing the Ink Cartridges Genuine Epson ink cartridges When replacement of any of the ink cartridges is required, you cannot print. Genuine Epson ink cartridges are designed and manufactured to work properly with your Epson printer. They ensure proper operation and long life of the print head and other printer parts. Other products not manufactured by Epson may cause damage to your printer, which is not covered by Epson’s...
  • Page 72 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ Open the printer driver, click the Utility tab, and then click the EPSON Status Monitor 3 button. A graphic displays the ink cartridge status. Note: If any of the ink cartridges installed in the printer is broken, incompatible with the printer model, or improperly installed, EPSON Status Monitor 3 will not accurately display the ink cartridge status.

  • Page 73: Precautions On Ink Cartridge Replacement

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ The progress meter appears automatically when you start a print job. Note: To display the progress meter automatically, click the Utility tab in the printer driver dialog box, click Other Config, and then select the Show Progress Meter check box.
  • Page 74 IC chip. Remove the cartridge, wipe the IC chip with a soft cloth, and install it again. ❏ Color adjustment of the product is based on the use of genuine Epson ink cartridges. Use of non-genuine ink cartridges may result in reduced print quality and the product performance may not be optimum.

  • Page 75: Replacing An Ink Cartridge

    ❏ The illustrations show replacement of the black ink cartridge of the left ink slot, but the instructions are the same for all the cartridges. ❏ When installing an ink cartridge into the GP-C830/GP-C831/GP-C832, make sure that the color of the cartridge matches the color of the label that is affixed to the printer.
  • Page 76 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 2. Open the ink cartridge cover. Note: Wait for four seconds or more before removing the ink cartridge. Otherwise, ink may squirt. 3. Push in the used cartridge so the cartridge pops out slightly. Consumables...
  • Page 77 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 4. Carefully pull the used cartridge straight out of the slot. Dispose of it properly. 5. For best results, shake the new ink cartridge four or five times. 6. Remove the new ink cartridge from the package.
  • Page 78 ❏ Do not refill the ink cartridge. Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic product behavior.
  • Page 79 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 8. Close the ink cartridge cover. Consumables...

  • Page 80: Chapter 9 Product Information

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Chapter 9 Product Information Printer Parts a. top cover b. control panel c. ink cartridge cover (left) d. output tray e. ink cartridge cover (right) a. center paper support* b. paper sensor Product Information...

  • Page 81: Printer Specifications

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide c. sprockets* d. connector cover e. power plug connector f. USB interface connector g. parallel interface connector h. ethernet interface connector i. cable holders * tractor unit parts Printer Specifications Mechanical Printing method: Serial ink jet Printing speed:...
  • Page 82 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 360 × 360 dpi Resolution: Print quality: Super Draft/ Draft/ Normal 360 × 720 dpi Print quality: Fine 720 × 720 dpi Print quality: Extra Fine 1/ Extra Fine 2 5760 × 1440 dpi Print quality: Extra Fine 3...

  • Page 83: Electronic

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Ink cartridges: Color: GP-C830/GP-C831/ Black, Yellow, Magenta, Cyan GP-C832 Color: GP-M830/ Black GP-M831/GP-M832 Cartridge life Use within 6 months after installing in the printer. Temperature Operation: 10 to 35 ˚C (50 to 95 ˚F) Electronic Caution: For the Ethernet cable, use a cable with CAT5e shielding.
  • Page 84 EPSON Sans Serif 10.5, 8-32 pt (every 2 pt) EPSON Roman T 10.5, 8-32 pt (every 2 pt) EPSON Sans Serif H 10.5, 8-32 pt (every 2 pt) Barcode fonts: EAN-13, EAN-8, Interleaved 2 of 5, UPC-A, UPC-E, Code 39,...
  • Page 85 EPSON Sans Serif 10.5, 8-32 pt (every 2 pt) EPSON Roman T 10.5, 8-32 pt (every 2 pt) EPSON Sans Serif H 10.5, 8-32 pt (every 2 pt) SV Busaba 10.5, 8-32 pt (every 2 pt) SV Jittra 10.5, 8-32 pt (every 2 pt)
  • Page 86 EPSON Sans Serif 10.5, 8-32 pt (every 2 pt) EPSON Roman T 10.5, 8-32 pt (every 2 pt) EPSON Sans Serif H 10.5, 8-32 pt (every 2 pt) Barcode fonts: EAN-13, EAN-8, Interleaved 2 of 5, UPC-A, UPC-E, Code 39,...
  • Page 87 EPSON Sans Serif 10.5, 8-32 pt (every 2 pt) EPSON Roman T 10.5, 8-32 pt (every 2 pt) EPSON Sans Serif H 10.5, 8-32 pt (every 2 pt) Barcode fonts: EAN-13, EAN-8, Interleaved 2 of 5, UPC-A, UPC-E, Code 39,...

  • Page 88: Electrical

    EPSON Sans Serif 10.5, 8-32 pt (every 2 pt) EPSON Roman T 10.5, 8-32 pt (every 2 pt) EPSON Sans Serif H 10.5, 8-32 pt (every 2 pt) Barcode fonts: EAN-13, EAN-8, Interleaved 2 of 5, UPC-A, UPC-E, Code 39,...

  • Page 89: Environmental

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide AC power consumption Approx. 33 W (ISO24712 pattern) Approx. 8 W in standby mode Approx. 2.9 W in sleep mode* Approx. 0.2 W in power-off mode * When three minutes pass in the following conditions, the printer enters sleep mode.
  • Page 90 0.058 to 0.075 mm. Note: ❏ Use only labels that are designed for use with ink jet printers. ❏ Epson recommends using labels with a base sheet that is not covered with label material. * label ** base sheet *** corner radius: 2.5 mm (0.1 inch) or more...
  • Page 91 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Length (one page) 12.7 to 558.8 mm (0.5 to 22.0 inches)* Thickness 0.11 to 0.13 mm (0.0043 to 0.0051 inches) Weight 63 to 104.7 g/m² (17 to 28 lb) Quality Plain paper, Reclaimed paper Not broken, torn, turned over, or wrinkled * You cannot load continuous paper if 139.7 mm (5.5 inches) or less remains.

  • Page 92: Printable Area

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 2 mm (0.079 inch) Printable area Continuous paper: The minimum top and bottom margins above and below the perforation are 2.0 mm (0.079 inch) each. The minimum left and right margins are 13 mm (0.51 inch) each.

  • Page 93: Ac Adapter Electrical Specifications

    12.7 mm (0.5 inch) or more 2 mm(0.0787 inch) or more 1.5 mm (0.0591 inch) or more AC Adapter Electrical Specifications Use the specified AC Adapter (EPSON AC Adapter K, Model: M248A) only. Input Rated voltage AC 100 to 240 V...

  • Page 94: Command Lists

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Command Lists For information about the commands, please access http://www.epson.com. Character Tables You can select the character tables and character sets below. Character tables: For Indian users One Italic and 17 graphical character tables: Italic table, PC437 (US, Standard Europe), PC850...

  • Page 95: Standards And Approvals

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide For other users Standard version: One Italic and 12 graphical character tables: Italic table, PC437 (US Standard Europe), PC850 (Multilingual), PC860 (Portuguese), PC861 (Icelandic), PC863 (Canadian-French), PC865 (Nordic), Abicomp, BRASCII, Roman 8, ISO Latin 1, PC858, ISO 8859-15...

  • Page 96: Taiwan

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ You are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your authority to operate the equipment. Taiwan CNS13438 Class A Safety CNS14336-1 North America FCC/ICES-003 Class A FCC compliance statement for United States users This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 97: Europe

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Europe EMC Directive 2004/108/EC EN 55022 Class A EN 55024 IEC 61000-4-2 IEC 61000-4-3 IEC 61000-4-4 IEC 61000-4-5 IEC 61000-4-6 IEC 61000-4-11 Checking the Print Head Nozzles If you find that the printout is unexpectedly faint or that dots are missing, you may be able to identify the problem by checking the print head nozzles.

  • Page 98: Using The Control Panel

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Using the control panel Follow these steps to check the print head nozzles using the control panel. 1. Make sure that paper is attached to the tractor unit. 2. While pressing the Load/Eject button, press the On button until the On light flashes.

  • Page 99: Cleaning The Print Head

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly.

  • Page 100: Using The Control Panel

    ❏ If print quality has not improved after repeating this procedure, turn off the printer and wait for at least six hours. Then, run the nozzle check again and repeat the head cleaning if necessary. ❏ If print quality remains a problem, contact Epson Service Center. For more information, see “Contacting Customer Support” on page 64.

  • Page 101: Aligning The Print Head

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide ❏ If print quality remains a problem, contact Epson Service Center. For more information, see “Contacting Customer Support” on page 64. ❏ To maintain print quality, Epson recommends printing a few pages on a regular basis. Aligning the Print Head...

  • Page 102: Printing The Status Sheet

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Caution: Do not turn off the printer while the printer is printing the adjustment patterns. Doing so may cause the printer to store incorrect settings. If you turned off the printer during the adjustment process, start Bi-D Adjustment again.

  • Page 103: Network Settings

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Network settings The information for the network settings, such as the MAC address, IP address, and security settings, are printed on the status sheet. 1. Make sure that paper is attached to the tractor unit and that the printer is turned on.

  • Page 104: Cleaning The Outer Case

    ❏ Do not use a hard or abrasive brush. ❏ Do not spray the inside of the printer with lubricants; unsuitable lubricants can damage the printer mechanism. Contact an Epson dealer if you think lubrication is needed. Follow these steps to clean your printer.
  • Page 105 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Caution: ❏ When cleaning the printer using a brush, be careful not to touch the linear scale or the carriage shafts with the brush and make sure that dust does not adhere to the shafts. Otherwise, the print quality may be adversely affected.

  • Page 106: Cleaning The Paper Feed Rollers

    ❏ Do not spray the inside of the printer with lubricants; unsuitable lubricants can damage the printer mechanism. Contact an Epson dealer if you think lubrication is needed. 1. Turn off the printer and attach the paper to the tractor unit.

  • Page 107: Transporting The Printer

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 6. Hold down the Pause button for about three seconds. The Pause light flashes and the printer enters Micro Adjust mode. 7. Clean the paper feed rollers with a cotton-tipped applicator dampened with alcohol (ethanol or isopropyl alcohol).
  • Page 108 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide 1. Press the Load/Eject button and remove any paper loaded in the printer. 2. Turn off the printer. 3. Unplug the power cord from the electrical outlet, and then disconnect the interface cable from the printer. 4. Repack the printer and power cord in their original packing materials and place them in the printer’s original box.

  • Page 109: Copyright And Trademarks

    Epson Corporation’s operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
  • Page 110 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide The license terms of each open source software program are described on \Manual\OSS \OSS.pdf in the Utility & Documents Disk included with the product. The list of open source software programs which this printer product includes are as follows.
  • Page 111 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Bonjour License This printer product includes the open source software program “Bonjour” which applies the terms and conditions provided by owner of the copyright to the “Bonjour”. Net-SNMP license This printer product includes the open source software program “Net-SNMP” which applies the terms and conditions provided by owner of the copyright to the “Net-SNMP”.

  • Page 112: Operating System Versions

    GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Operating System Versions In this manual, the following abbreviations are used. Windows refers to Windows 8, 7, Vista, XP, Server 2012, Server 2008 R2, Server 2008, and Server 2003. ❏ Windows 8 refers to Windows 8, Windows 8 Pro, and Windows 8 Enterprise.
  • Page 113 Control panel..............51, 55 top-of-form position............24 buttons................51 lights...................51 panel...................51 Customer support...............64 Nozzle check................97 Windows................97 Driver (printer driver)............26 Panel..................51 Paper jams................62 Paper specifications.............89 EPSON Status Monitor 3..........26, 32 Print head accessing................34 aligning................101 setting up................32 checking................97 Error indication..............55 cleaning................99 Index...
  • Page 114 GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide Printer USB replacement service............37 sharing................41 Printer driver accessing from Windows 8, 7, Vista, XP, Server 2012, Server 2008 R2, Server 2008, or Server 2003..27 settings................29 settings for Windows 8, 7, Vista, XP, Server 2012, Server 2008 R2, Server 2008, or Server 2003..28 uninstalling...............48...

This manual is also suitable for:

Gp-m830Gp-c831Gp-m831Gp-c832Gp-m832Gp-c832/gp-m832

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