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Common issues
Can't Connect to Network or
Apps (For Internet supported
models only)
Make sure the TV has a network
connection (MENU > Network >
Network Status).
Contact your Internet service provider.
No Picture/Sound or Distorted
Picture/Sound from an External
Device
Make sure your connection to the
device is correct.
Perform a TV Self Diagnosis to identify
the problem (MENU > Support > Self
Diagnosis > Sound or Picture Test).
Change the picture size. (Use the
"P.Size" button on your remote.)
Poor Picture Quality
Select High Definition (HD) channels
or programs.
Your Settings are Lost after 5
Minutes
Change to Home Mode (MENU >
Support > Use Mode > Home Use).
"Weak or No Signal" Displayed in
TV Mode/Cannot Find Channel
Press the SOURCE button on your
remote.
If the TV is not connected to a cable
or satellite box, run Auto Program
to search for channels (MENU >
Broadcasting > Auto Program).
Can't See All Apps or Apps Not
Working
Reset Smart Hub (MENU > Smart
Hub > Smart Hub Reset).
The stand is wobbly or crooked
Make sure the indicator arrows on the
stand and stand holder are properly
aligned.
The TV won't turn on
Make sure all cables are fully inserted
and that the remote has batteries
installed.
My remote, gestures, and/or
voice does not work
The TV ships with protective stickers
covering some of the sensors. Make
sure all of the stickrs have been
removed.
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