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Page 3 Features and Specifications Manual A50-031169-003 NA ISSUE 2.0...
Page 4 Copyright NEC Corporation reserves the right to change the specifications, functions, or features at any time without notice. NEC Corporation has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation and shall not be reproduced without prior written approval of NEC Corporation.
Page 5: Table Of Contents
ISSUE 2.0 SL1100 TABLE OF CONTENTS Chapter 1 Features Section 1 ABOUT THIS CHAPTER................... 1-1 Section 2 IMPORTANT NOTES..................1-1 Abbreviated Dialing/Speed Dial................... 1-3 Account Code Forced/Verified/Unverified..............1-13 Account Code Entry....................1-18 Alarm......................... 1-22 Alarm Reports......................1-24 Alphanumeric Display....................1-32 Analog Communications Interface (ACI)..............
Page 6 SL1100 ISSUE 2.0 Department Step Calling..................1-201 DHCP Client......................1-203 Dial Pad Confirmation Tone..................1-205 Dial Tone Detection....................1-207 Dialing Number Preview..................1-209 Digital Trunk Clocking..................... 1-211 Direct Inward Dialing (DID)..................1-215 Direct Inward Line (DIL)..................1-227 Direct Inward System Access (DISA)..............1-230 Direct Station Selection (DSS) Console..............
Page 7 ISSUE 2.0 SL1100 IP Multiline (SIP) - ML440..................1-431 IP Single Line Terminal (SIP).................. 1-441 IP Trunk - (SIP) Session Initiation Protocol............. 1-452 ISDN Compatibility....................1-460 ISDN Compatibility - ISDN 2 B-Channel Transfer........... 1-474 Last Number Redial....................1-476 Licensing......................... 1-480 Line Preference.......................
Page 8 SL1100 ISSUE 2.0 Selectable Ring Tones.................... 1-664 Serial Call........................ 1-666 Single Line Terminals....................1-668 SIP Trunk E.164 CLIP Enhancement..............1-672 SIP Trunk E.164 Support..................1-676 SL Net........................1-679 SL Desktop Suite..................... 1-697 Softkeys ........................1-702 Station Hunt......................1-704 Station Message Detail Recording................1-706 Station Name Assignment - User Programmable...........
Page 9 ISSUE 2.0 SL1100 LIST OF TABLES Table 1-1 Keys for Entering Names................... 1-9 Table 1-2 Forced Account Codes..................1-13 Table 1-3 Sample Alarm Report..................1-24 Table 1-4 Alarm Report Definitions.................. 1-25 Table 1-5 Alarm Report Item Definitions................1-25 Table 1-6 Sample System Information Printout............... 1-26 Table 1-7 Keys for Entering Names................
Page 10 SL1100 ISSUE 2.0 Table 1-52 Caller ID Sent to Mobile Telephone............. 1-514 Table 1-53 Keys for Entering Names................1-531 Table 1-54 Movement on screen from Menu..............1-536 Table 1-55 Package List for Drag & Drop..............1-586 Table 1-56 Terminal List for Drag & Drop..............1-587 Table 1-57 Trunk Types....................
Page 11 ISSUE 2.0 SL1100 LIST OF FIGURES Figure 1-1 Right Cursor Key Operation Flow Chart............1-4 Figure 1-2 Left Cursor Key Operation Flow Chart............1-120 Figure 1-3 Walking Code Restriction................1-168 Figure 1-4 Temporary Code Restriction Override............1-169 Figure 1-5 Department Calling Priority Call Routing............1-195 Figure 1-6 Department Calling Circular Routing............
Page 12 SL1100 ISSUE 2.0 Figure 1-52 SMDR Flowchart (Continued)..............1-717 Figure 1-53 SMDR Flowchart (Continued)..............1-718 Figure 1-54 Multicast Mode Example................1-761 Figure 1-55 Unicast Mode Example................1-762 Figure 1-56 Auto Mode Example................... 1-762 Figure 1-57 Uniform Call Distribution (UCD) Priority Call Routing......... 1-767 Figure 1-58 Uniform Call Distribution (UCD) Circular Routing........
Page 13: Chapter 1 Features
Features 1 ABOUT THIS CHAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the SL1100 system. Each feature provides the following information: Description - briefly describes the feature and how it is used. Conditions - provides special operating conditions (if any) that need to be considered with using the feature.
Page 14: Sl1100 Issue
SL1100 ISSUE 2.0 Port Assignments Port Calculation for Trunks: The system detects the type of unit (trunk or extension) and assigns the required extension or trunk ports to the slot. The system will use the next available port numbers - it will not reserve any.
Page 15: Abbreviated Dialing/Speed Dial
ISSUE 2.0 SL1100 Abbreviated Dialing/Speed Dial Description Abbreviated Dialing/Speed Dial gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long telephone number, the extension user just dials the Speed Dialing code.
Page 16: Figure 1-1 Right Cursor Key Operation Flow Chart
SL1100 ISSUE 2.0 Cursor Key Operation (When set PRG 15-02-60:0) By pressing the Right Cursor key, the user can access all directory menus. The flow chart below shows the menu access sequence (refer to Figure 1-1 Right Cursor Key Operation Flow Chart on page 1-4).
Page 17 ISSUE 2.0 SL1100 System Availability Terminals All Terminals Required Component(s) None Related Features Account Code Entry Automatic Route Selection (ARS/F-Route) Central Office Calls, Placing Code Restriction/Toll Restriction Dial Tone Detection One-Touch Calling PBX Compatibility/Behind PBX Programmable Function Keys Single Line Terminals...
Page 18 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 13-01-03 Number of Common Speed Dialing Bins 0 = No Common Speed Dialing (No Assign the number of speed dial bins that are used for the System System Speed Dial) Speed Dials.
Page 19 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 13-02-01 * Group Speed Dialing Bins 0 ~ 999 = Speed dial bins 0 ~ 999 For each speed dial group assigned in PRG 13-03, assign the range (default = 0) of speed dial bins that is to be used.
Page 20 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 15-14-01 Programmable One Touch Keys - Number Maximum of 36 digits (0 ~ 9, , #, If PRG 15-02-60 is set to a (0) then the stations personal speed dial @, P, R) entries are programmed here.
Page 21: Table 1-1 Keys For Entering Names
ISSUE 2.0 SL1100 Enter the name associated with the Speed Dialing number. Table 1-1 Keys for Entering Names Use this keypad digit . . . When you want to. . . Enter characters: 1 @ [ ¥ ] ^ _ ` { | } Á...
Page 22 SL1100 ISSUE 2.0 To store a Speed Dialing number under a Programmable Function Key: At Multiline Terminal, press Speaker key. Dial 751. Press the key where the number is to be stored. Dial 27 (System Speed Dial), Dial 28 (Group Speed Dial).
Page 23 ISSUE 2.0 SL1100 Press Exit key to return to idle condition. <When PRG 15-02-60: 1 or 2> On-Hook condition. Press Down Cursor key and press 1 character you want to search. Press Up Cursor key or Down Cursor key to select the destination name.
Page 24 SL1100 ISSUE 2.0 Dial the Station Speed Dial buffer number to be programmed (0~9). 1 = Station Speed Dial Buffer 1 2 = Station Speed Dial Buffer 2 3 = Station Speed Dial Buffer 3 4 = Station Speed Dial Buffer 4...
Page 25: Account Code Forced/Verified/Unverified
ISSUE 2.0 SL1100 Account Code Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: • Forced Account Codes (Unverified) Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
Page 26: Default Settings
SL1100 ISSUE 2.0 making note of the digits that dial out. When hidden, the Account Code digits show as on the telephone display. Account Code Capacity Account Codes print along with the other call data on the SMDR record after the call completes.
Page 27: Station Message Detail Recording
ISSUE 2.0 SL1100 Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) PBX Compatibility/Behind PBX Station Message Detail Recording Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
Page 28 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 15-07-01 Programmable Function Keys 50 = Account Code This program is used on a per station basis to assign different function (Refer to the programming manual for keys to the Multiline Terminals.
Page 29 ISSUE 2.0 SL1100 Dial the number you want to call. To dial an outside number and let your system tell you when a Forced Account Code is required: Access a trunk and dial the number you want to call. Wait for your call to go through.
Page 30: Account Code Entry
SL1100 ISSUE 2.0 Account Code Entry Description Account Codes are user-dialed codes that help the System Administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.
Page 31 ISSUE 2.0 SL1100 System Availability Terminals All Terminals Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) One-Touch Calling PBX Compatibility/Behind PBX Station Message Detail Recording Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
Page 32 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 35-05-04 Hiding Account Codes 0 = Account Codes Displayed Per class of service (PRG 20-06-01) this program is used to either 1 = Account Codes Not Displayed hide or show the account code entered on the users display.
Page 33 ISSUE 2.0 SL1100 Dial - OR - Press your Account Code key (PRG 15-07 or SC 751: code 50). Dial the number you want to call. To enter an Account Code for an incoming call: This procedure is not available for Single Line Terminals.
Page 34: Alarm
SL1100 ISSUE 2.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: • Alarm 1 (sounds only once at the preset time) •...
Page 35 ISSUE 2.0 SL1100 Operation To set the alarm: At the Multiline Terminal, press Speaker key. - OR - At the Single Line Terminal, lift the handset. Dial 727. Dial alarm type (1 or 2). Alarm 1 sound only once. Alarm 2 sounds each day at the preset time.
Page 36: Alarm Reports
SL1100 ISSUE 2.0 Alarm Reports Version 2.0 or higher software provides; • Enable to send the Alarm Report by E-Mail to SMTP client • Enable to send the DIMLAST data, DIMDUMP data from the system automatically Description The system logs various errors and reports information about the operation that can be used to determine the cause of a problem.
Page 37: Table 1-4 Alarm Report Definitions
ISSUE 2.0 SL1100 << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:37 Installation 0002 05/16/06 14:38 Installation 0002 05/16/06 14:40 Installation 0002 05/16/06 14:40 Installation 0006 05/16/06 14:41 Blocking ESIB 0006 05/16/06 15:01...
Page 38: Table 1-6 Sample System Information Printout
SL1100 ISSUE 2.0 System Information The system can print a report of the units installed, the port assignments, and the port types. This information is sent to the extension defined in PRG 90-13. The System Information Reports indicate: • Date and Time of the Report •...
Page 39 ISSUE 2.0 SL1100 System Information Date slot location type assign port condition note COIU 17–20 Running Slot 9 : Information of EXIFE2 (408M : SUB SLOT (COI)) HBIU 25–32 Running Slot 9 : Information of EXIFE2 (408M : SUB SLOT (HBI))
Page 40 SL1100 ISSUE 2.0 • Up to 12 System Alarm times can be scheduled to print on a Monthly, Daily, and Hourly time frame. The report indicates both Major and Minor Alarms. • System Information Reports cannot be set to output at a scheduled time.
Page 41: Printing Reports
ISSUE 2.0 SL1100 System Availability Terminals All Multiline Terminals Required Component(s) InMail Compact Flash Card - IP4WW-CFVMS-C1, IP4WW-CFVML-C1 Related Features None Guide to Feature Programming Setting Up Alarms: Program Num- Program Name Default 90-10-01 System Alarm Setup - Alarm Type...
Page 42 SL1100 ISSUE 2.0 Program Program Name Default Note Number 10-12-02 CPU Network Setup - Subnet Mask 255.255.255.0 10-12-03 CPU Network Setup - Default Gateway 0.0.0.0 90-11-02 System Alarm Report - Report Method 90-11-06 System Alarm Report - SMTP Host Name...
Page 43 ISSUE 2.0 SL1100 InMail POP3 Setup: (V2.0 Added) Program Program Name Description/Comments Assigned Data Number 47-19-01 InMail POP3 Setup - Server Set the POP3 server name. If the DNS Up to 48 characters Name server setting is not assigned in Program...
Page 44: Alphanumeric Display
SL1100 ISSUE 2.0 Alphanumeric Display Description Display Multiline Terminals have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions • When the telephone is idle, contrast can not be changed when BGM or Navigation mode (PRG 15-02-60) is enabled.
Page 45 ISSUE 2.0 SL1100 Program Num- Program Name Default 20-11-08 Class of Service Options (Hold/Transfer Service) - Transfer COS 01~15 = 1 Information Display Operation Operation is automatic if enabled in programming. Features and Specifications Manual 1-33...
Page 46: Analog Communications Interface (Aci)
SL1100 ISSUE 2.0 Analog Communications Interface (ACI) Description The Analog Communications Interface (ACI) feature uses analog ports (with associated relays) for Music on Hold, External Paging, and Back Ground Music (BGM). External Paging, External MOH and BGM Each 084M-B1 units have 2 Audio In and 1 Audio Out jack on board. 2 Audio In jacks are used for BGM (J431: BGM) or External MOH (J421: MOH), and 1 Audio Out jack is for External Paging (J411: PAGE).
Page 47 ISSUE 2.0 SL1100 Required Component(s) None Related Features Background Music Hotline One-Touch Calling Paging, External Door Box Music on Hold Guide to Feature Programming Program Program Name Default Note Number 10-60-01 Audio Port Setup - Slot No. 10-61-01 Relay Type...
Page 48: Ancillary Device Connection
Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a Multiline Terminal. This feature enhances peripheral device objectives. Allows a SL1100 Multiline Terminal user to connect ancillary devices such as Wireless Headset. Conditions • The optional device fits underneath the terminal.
Page 49: Answer Hold/Automatic Hold
ISSUE 2.0 SL1100 Answer Hold/Automatic Hold Description Answer Hold/Automatic Hold allows a Multiline Terminal user to press the flashing line key to answer an incoming ringing call or a Camp-On call. When the Multiline Terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in PRG 15-02-06.
Page 50 SL1100 ISSUE 2.0 Program Num- Program Name Default 15-02-07 Automatic Hold for CO Lines 15-07-01 Programmable Function Keys Refer to Programming Manual. 11-12-32 Service Code Setup (for Service Access) - Answer for Park Hold 20-09-01 Class of Service Options (Incoming Call Service) - Second...
Page 51: Attendant Call Queuing
ISSUE 2.0 SL1100 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy.
Page 52 SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-01-01 System Numbering - Service Code Refer to Programming Manual. 20-01-01 System Options - Operator Access Mode 20-09-07 Class of Service Options (Incoming Call Service) - Call COS 01~15 = 1...
Page 53: Automatic Call Distribution (Acd)
ISSUE 2.0 SL1100 Automatic Call Distribution (ACD) (This Feature is for V1.5 or higher) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.
Page 54 SL1100 ISSUE 2.0 You can assign an ACD Group to play the Queue Depth only when using the VRS for message. The Queue Depth can be played after the 1st Announcement only, 2nd Announcement only, or after both Announcements. VRS Delay Announcements Using InMail InMail can provide ACD Delay Announcements.
Page 55 ISSUE 2.0 SL1100 can place intercom calls or receive direct incoming calls while in Rest Mode. The ability to receive incoming intercom calls is defined in system programming for each ACD group. Work Time Work Time temporarily busies-out an ACD agent’s telephone so they can work at their desk uninterrupted.
Page 56 SL1100 ISSUE 2.0 • The trunk that has been waiting the longest, and how long it has been waiting. The number of How long the longest queued calls in queue. call has been waiting. 2 LINE-001 01:30 Name of trunk that has been queued the longest.
Page 57 ISSUE 2.0 SL1100 • The Queue Status Display is not shown and the Queue Alarm is not heard by ACD agents in Off-Duty mode. • To scroll through the ACD groups queue status, the Queue Status Display Programmable Function key must be used.
Page 58 SL1100 ISSUE 2.0 • If an ACD Agent places an ACD call on hold to answer an incoming non-ACD call (Trunk or Station), when the non-ACD call is terminated, the system will offer another ACD call to the Agent. If the second ACD call is not desired, it is recommended to go into break or wrap mode before finishing the non-ACD call.
Page 59 ISSUE 2.0 SL1100 Program Num- Program Name Default 11-13-03 Service Code Setup (for ACD) - Set ACD Wrap-Up Time (for SLT) Assign for single line telephones. 11-13-04 Service Code Setup (for ACD) - Cancel ACD Wrap-Up Time (for SLT) Assign for single line telephones.
Page 60 SL1100 ISSUE 2.0 Program Num- Program Name Default 41-05-01 ACD Agent Work Schedules Work Period Mode Number = 1 ~ 8 Set up the Work Schedules for ACD Agents and Groups. Start Time = 0000 ~ 2359 For each ACD Work Schedule (1 ~ 4), designate the start End Time = 0000 ~ 2359 and stop times for each of the eight Work Periods.
Page 61 ISSUE 2.0 SL1100 Program Num- Program Name Default 41-08-06 ACD Overflow Options - Incoming Ring Group when 1 ~ 100 (Used when 41-08-02 is set to 6) Overflow (default = 1) Assign the Ring Group for ACD overflow calls to go to.
Page 62 SL1100 ISSUE 2.0 Program Num- Program Name Default 41-14-03 ACD Options Setup - ACD Priority for Overflow Calls 0 = Own group priority This option determines whether the ACD group should use 1 = Priority order by Program 41-03-03 its own priority assignment or if it should follow the priority (default = 0) assigned in Program 41-03-03.
Page 63 ISSUE 2.0 SL1100 Program Num- Program Name Default 41-19-06 ACD Voice Mail Delay Announcement - Wait Tone Type 0 = Ring Back Tone at Message Interval 1 = Music On Hold Tone Assign what the caller hears between the messages.
Page 64: Using The Headset With Automatic Answer For Acd Agents
SL1100 ISSUE 2.0 Program Num- Program Name Default 92-06-03 Fill Command - Destination Number (To) Each extension port = 001 ~ 084 (Program 11-02) Each virtual extension port = 01 ~ 50 (Pro- gram 11-04) Each extension group = 1 ~ 32 (Program...
Page 65 ISSUE 2.0 SL1100 ML440 Terminal Press the ACD Log IN/LOG OUT key (Program 15-07-01 or SC 752: The ACD LOG IN/LOG OUT key lights. To log out Multiline Terminal Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).
Page 66 SL1100 ISSUE 2.0 When Logged Out of ACD Group When ACD agents are logged out and a call is placed in the ACD queue, the telephone of the logged out agents displays the Queue Status and they hear the alarm according to the settings defined in system programming.
Page 67: Automatic Release
ISSUE 2.0 SL1100 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal. Automatic Release is normally provided on Ground start trunks are not supported please remove, DID and ISDN trunks.
Page 68 SL1100 ISSUE 2.0 Program Num- Program Name Default 80-04-01 Call Progress Tone Detector Setup - Detection Level Type 1 (DT) = 0 (-25dBm) Type 2 (BT) = 0 (-25dBm) Type 3 (RBT) = 0 (-25dBm) Type 4 = 0 Type 5 = 0 80-04-02 Call Progress Tone Detector Setup - Min.
Page 69: Automatic Route Selection (Ars/F-Route)
ISSUE 2.0 SL1100 Automatic Route Selection (ARS/F-Route) Description Automatic Route Selection (ARS/F-Route) provides call routing and call restriction based on the digits a user dials. ARS gives the system the most cost-effective use of the connected long distance carriers. ARS is an on-line call routing program that you can customize (like other system options) from a display telephone.
Page 70 SL1100 ISSUE 2.0 keys on their telephone which allow incoming access only. The user has only outgoing access on the CO lines when using ARS to place a call. Class of Service Matching With the ARS Class of Service Match Access feature, you can determine whether the system should allow a call based on the COS assigned to the Dial Analysis Table (PRG 26-02).
Page 71: Default Setting
ISSUE 2.0 SL1100 With PRG 26-01-06: ARS COS Match Access enabled (set to 1): • If at 9:00 AM, each extension dialed 9+(203)926-5400 Extension 301 would use Trunk Group 1 Extension 302 would use Trunk Group 2 Extension 401, 402 would use Trunk Group 3 •...
Page 72 SL1100 ISSUE 2.0 System Availability Terminals None Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Central Office Calls, Placing Code Restriction/Toll Restriction Dial Tone Detection Trunk Group Routing Trunk Queuing/Camp On Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
Page 73 Dial Analysis Table for ARS Maximum of 16 digits (0 ~ 9, , #, Define the dialed digits that are to be analyzed by the SL1100. The digits entered in this table should not start off with the trunk access (default = Not Assigned) code.
Page 74 Dial Analysis Table for ARS Maximum of 16 digits (0 ~ 9, , #, Define the dialed digits that are to be analyzed by the SL1100. The digits entered in this table should not start off with the trunk access (default = Not Assigned) code.
Page 75 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 26-03-01 ARS Dial Treatments 3 = Delete the NPA (Requires at If PRG 26-02-05 defined a dial treatment table, this program is where least 11 digits defined in PRG 26-02.) you define what digits are added or deleted to the number dialed.
Page 76 Dial Analysis Table for ARS Maximum of 16 digits (0 ~ 9, , #, Define the dialed digits that are to be analyzed by the SL1100. The digits entered in this table should not start off with the trunk access (default = Not Assigned) code.
Page 77 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 26-03-01 ARS Dial Treatments 3 = Delete the NPA (Requires at If PRG 26-02-05 defined a dial treatment table, this program is where least 11 digits defined in PRG 26-02.) you define what digits are added or deleted to the number dialed.
Page 78 SL1100 ISSUE 2.0 Operation To place a call using ARS: At the Multiline Terminal, press Speaker key. - OR - At the Single Line Terminal, lift the handset. You hear normal Intercom dial tone. Dial 9. You hear a second, “stutter” dial tone.
Page 79: Background Music
ISSUE 2.0 SL1100 Background Music Description Background Music (BGM) sends music from a customer-provided music source to the Speakers of the Multiline Terminal when the station is idle. Each 084M-B1 unit has 2 Audio In jacks on board and J431 (BGM) is used for BGM.
Page 80 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 10-60-01 Audio Port Setup - Slot Number (0,1,4,7) 0 = No Used Audio Port Number 1 = BGM 1 = 1st KSU Audio Port Number 2 = External MOH 4 = 2nd KSU...
Page 81: Barge-In
ISSUE 2.0 SL1100 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
Page 82 SL1100 ISSUE 2.0 Required Component(s) None Related Features Call Monitoring Conference Hold Intercom Off-Hook Signaling Park Programmable Function Keys Guide to Feature Programming Program Num- Program Name Default 11-12-08 Service Code Setup (for Service Access) - Barge-In 11-16-02 One-Digit Service Code Setup - Barge-In...
Page 83 ISSUE 2.0 SL1100 Call a busy extension. Press the Barge-In key (PRG 15-07-01 or SC 751: 34). To Barge-In without first calling the busy extension: Pick up the handset or press Speaker key. Dial 710. - OR - Press the Barge-In key (PRG 15-07-01 or SC 751: 34).
Page 84: Battery Backup - System Memory
SL1100 ISSUE 2.0 Battery Backup - System Memory Description The battery on the CPU retains the Clock/Calendar when the CPU encounters a power loss. With a fully charged battery, the settings are retained for approximately three years. The system programmed memory (Customer Database) is stored in Nonvolatile Memory and can be erased only by performing a First Initialization.
Page 85 ISSUE 2.0 SL1100 Guide to Feature Programming Program Num- Program Name Default 90-03-01 Save Data not assigned Operation None Features and Specifications Manual 1-73...
Page 86: Battery Backup - System Power
• During normal operation, the batteries are continually recharged by a built-in charging circuit. • External Battery Box can be connected to the system to back up the system in the event of commercial power outage. Refer to the SL1100 System Hardware Manual for further details. Default Settings...
Page 87: Built-In Automated Attendant
Attendant feature. Voice Mail features are not supported. To use the Voice Mail feature, VM CF must be installed on the PZ-VM21. • For fixed messages, 1 language is available in SL1100. Default language is “US English”. • Call Routing Mailbox (maximum of 8) can be used for Built-in Automated Attendant.
Page 88 SL1100 ISSUE 2.0 Guide to Feature Programming Program Number Program Name Default 11-07-01 Pilot# for VM group None 15-03-03 Terminal Type Normal 16-02-01 VM port group None 22-02-01 Incoming Service Type Setup 22-07-01 DIL Assignment - Destination Number No Setting...
Page 89 ISSUE 2.0 SL1100 Delete the message: Dial 3. Exit from Instruction Menu: Dial # . Features and Specifications Manual 1-77...
Page 90: Call Arrival (Car) Keys
SL1100 ISSUE 2.0 Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
Page 91 ISSUE 2.0 SL1100 Program Num- Program Name Default 15-01-01 Basic Extension Data Setup - Extension Name No Setting 15-01-05 Basic Extension Data Setup - Restriction for Outgoing Disable on Incoming Line 15-02-07 Multiline Telephone Basic Data Setup - Automatic Hold...
Page 92 SL1100 ISSUE 2.0 To program a Call Arrival (CAR) key on a telephone: Press Speaker key. Dial 852. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold key once for Immediate Ring.
Page 93: Call Duration Timer
ISSUE 2.0 SL1100 Call Duration Timer Description Call Duration Timer lets a Multiline Terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
Page 94 SL1100 ISSUE 2.0 Operation To time your trunk calls: Place a trunk call. The timer starts automatically. 1-82 Call Duration Timer...
Page 95: Call Forwarding
Call Forwarding with Follow Me on page 1-93 for more information. • Personal Answering Machine Emulation Allows the extension to emulate an answering machine. Refer to SL1100 InMail for more information. Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension.
Page 96 SL1100 ISSUE 2.0 • The telephone must be in an idle state to enable call forwarding with a Programmable Function Key, or receiving dial tone to enable call forwarding with a service code. • Call Forward for any Extension to Destination cannot be set or canceled from a Virtual Extension.
Page 97 ISSUE 2.0 SL1100 Required Component(s) None Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Calling Direct Station Selection (DSS) Console Do Not Disturb (DND) Programmable Function Keys Voice Response System (VRS)
Page 98 SL1100 ISSUE 2.0 Program Num- Program Name Default 11-11-47 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward No Answer (Split) 11-11-48 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward Busy/No Answer (Split) 11-11-49 Service Code Setup (for Setup/Entry Operation) - Set/...
Page 99 ISSUE 2.0 SL1100 Program Num- Program Name Default 24-09-06 Call Forward Split Settings - Call Forwarding Destination not assigned for CTX/PBX for All Call, No Answer 24-09-07 Call Forward Split Settings - Call Forwarding Destination not assigned for CTX/PBX for Busy...
Page 100 SL1100 ISSUE 2.0 To cancel Call Forward - Busy/No Answer at a forwarding station: Pick up the handset or press Speaker key. Dial the Call Forward - Busy/No Answer Service Code (default: 744). - OR - At the Multiline Terminal only, press the Call Forwarding Programmable Function keys. (PRG 15-07-01, 13 or SC 751, Key Code 13) Dial 0 (Cancel).
Page 101 ISSUE 2.0 SL1100 Dial the Call Forward - Follow Me Service Code (default: 746). - OR - At the Multiline Terminal only, press the Call Forwarding Programmable Function keys. (PRG 15-07-01, 10 or SC 751, Key Code 15) Dial 0 (Cancel).
Page 102 SL1100 ISSUE 2.0 Press Speaker key or hang up. Refer to Call Forwarding on page 1-83. To cancel Call Forward - Immediate at a forwarding station: Press the idle Virtual Extension key. Dial the Call Forward - Immediate Service Code (default: 741).
Page 103 ISSUE 2.0 SL1100 To set Call Forward - Busy (Split): Pick up the handset or press Speaker key. Dial the Call Forward - Busy Split Service Code (default: 683) Dial 1 (Set). Dial 1 (INT) to set the destination for Internal calls or 2 (EXT) to set the destination for External calls.
Page 104 SL1100 ISSUE 2.0 Press Speaker key or hang up. Refer to Call Forwarding on page 1-83. To cancel Call Forward - Busy/No Answer (Split): Pick up the handset or press Speaker key. Dial the Call Forward - Busy/No Answer Split Service Code (default: 685).
Page 105: Call Forwarding With Follow Me
ISSUE 2.0 SL1100 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
Page 106 SL1100 ISSUE 2.0 Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Ex- tension are Class 1 20-11-05 Class of Service Options (Hold/Transfer Service) - Call...
Page 107: Call Forwarding, Off-Premise
ISSUE 2.0 SL1100 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
Page 108 SL1100 ISSUE 2.0 System Availability Terminals All Stations Required Component(s) None Related Features Call Forwarding Code Restriction/Toll Restriction Direct Inward Dialing (DID) Do Not Disturb (DND) Door Box Virtual Extensions Voice Response System (VRS) Guide to Feature Programming Program Num-...
Page 109 ISSUE 2.0 SL1100 Program Num- Program Name Default 11-11-52 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward All Destination (No Split) 11-11-53 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward Busy Destination (No Split)
Page 110 SL1100 ISSUE 2.0 Program Num- Program Name Default 11-10-08 Service Code Setup (for System Administrator) - Setting the Destination for Automatic Trunk Transfer 13-01-01 Speed Dialing Function Setup - Speed Dialing Auto Outgo- ing Call Mode 13-04-01 Speed Dialing Number and Name - Speed Dialing Data...
Page 111 ISSUE 2.0 SL1100 Program Num- Program Name Default 24-05-01 Department Group Transfer Target Setup Trunk-to-Trunk Forwarding - DID (3) Trunk Forwarding Using DID Translation Table Refer to Direct Inward Dialing (DID) on page 1-215 for additional DID programming. Program Num-...
Page 112 SL1100 ISSUE 2.0 Dial Trunk Access Code (default: 9) + number (9 + 2142622000). Trunk access codes are 9 (ARS/Trunk Group Routing), 704 + Line Group (1 ~ 9, 01 ~ 99 or 001 ~ 100) or #9 + Line number (e.g., 05 or 005 for line 5).
Page 113 ISSUE 2.0 SL1100 Dial trunk port number (01~96) to be defined. Select the mode (1 ~ 8) to be defined. Enter the telephone number, which is the destination of the forwarded trunk. The number is stored in the Speed Dial bin number assigned in PRG 24-04-01. This entry overwrites any existing number defined in the bin.
Page 114 SL1100 ISSUE 2.0 Cancel the Line Forwarding: Lift the handset. Dial 604. Dial the Department Group number (01 ~ 32) to be defined. Select the time mode (1 ~ 8) to be defined. Press Exit key. Press Speaker key to hang up.
Page 115: Call Forwarding/Do Not Disturb Override
ISSUE 2.0 SL1100 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through. Conditions The Do Not Disturb Override will only work if the phone has no forwarding on it.
Page 116 SL1100 ISSUE 2.0 Operation To override an extension Call Forwarding or Do Not Disturb: Call the forwarded or DND extension. Press the Override key (PRG 15-07 or SC 751: 37) or dial 707. 1-104 Call Forwarding/Do Not Disturb Override...
Page 117: Call Monitoring
ISSUE 2.0 SL1100 Call Monitoring Description Call Monitoring allows selected Multiline Terminal Users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
Page 118 SL1100 ISSUE 2.0 Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features Barge-In Conference Hold Intercom Park Programmable Function Keys InMail Guide to Feature Programming Program Num- Program Name Default 11-12-08 Service Code Setup (for Service Access) - Barge-In...
Page 119 ISSUE 2.0 SL1100 Program Num- Program Name Default 20-14-11 Class of Service Options for DISA - DISA/Tie Trunk Barge- COS 01 ~ 15 = 0 20-18-07 Service Tone Timers - Intrusion Tone Repeat Time 0 (seconds) 21-01-03 System Options for Outgoing Calls - Trunk Interdigit Time...
Page 120: Call Redirect
SL1100 ISSUE 2.0 Call Redirect Description Call Redirect allows a Multiline Terminal user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
Page 121 ISSUE 2.0 SL1100 Related Features None Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Exten- sion are Class 1...
Page 122: Call Waiting/Camp-On
SL1100 ISSUE 2.0 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls.
Page 123 ISSUE 2.0 SL1100 Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
Page 124 SL1100 ISSUE 2.0 Analog Trunk Station on Inter- 20-09-01 = On 20-09-01 = Off Call to nal Call 24-09-04 = Off 20-09-07 = Off 24-09-04 = On Station on Trunk 20-09-01 = On 20-09-01 = Off Call 24-09-04 = Off...
Page 125 ISSUE 2.0 SL1100 To Split (answer a waiting call) at a Single Line Terminal: Listen for Call Waiting tones. Hookflash and dial 794 to repeatedly split between the two calls. The operation depends on the setting in PRG 20-03-01. This operation is valid only before the caller performs the camp-on operation (refer To Camp-on a busy extension - step 2).
Page 126: Callback
SL1100 ISSUE 2.0 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
Page 127 ISSUE 2.0 SL1100 Related Features Call Waiting/Camp-On Programmable Function Keys Guide to Feature Programming Program Num- Program Name Default 11-12-05 Service Code Setup (for Service Access) - Cancel Camp- 11-12-44 Service Code Setup (for Service Access) - Callback Test for SLT...
Page 128 SL1100 ISSUE 2.0 When the telephone rings, lift the handset. You hear the Hold tone. Hang up. 1-116 Callback...
Page 129: Caller Id Call Return
• To use this feature for long distance calls, ARS must be programmed for the voice mail ports set to dial out. Refer to the SL1100 Programming Manual for detailed programming instructions. • Use PRG 14-01-22 Caller ID to Voice Mail to enable or disable on a per trunk basis the ability to send the Caller ID digits to voice mail.
Page 130 SL1100 ISSUE 2.0 Related Features InMail Guide to Feature Programming Program Num- Program Name Default 14-01-22 Basic Trunk Data Setup - Caller ID to Voice Mail 14-02-10 Analog Trunk Data Setup - Caller ID 15-02-04 Multiline Telephone Basic Data Setup - Redial (Speed Dial) Control...
Page 131: Caller Id
ISSUE 2.0 SL1100 Caller ID Description Caller ID allows a display terminal to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as pre-answer display. With the pre-answer display, the user previews the caller’s number before picking up the ringing line.
Page 132: Figure 1-2 Left Cursor Key Operation Flow Chart
System programming provides an option for Single Line Terminals to display Caller ID. Caller ID Sender Queuing Added The SL1100 system can provide Caller ID (calling party number) to a Single Line Terminal with a display. The system can queue incoming calls to the Single Line Terminal if the system Caller ID sender resources are busy.
Page 133 ISSUE 2.0 SL1100 • Trunks with Privacy Release enabled display Caller ID until the call is answered. To view it after the call has been picked up, press the line key, which sets the call to private mode. To keep the call on Privacy Release, press Help + Exit keys.
Page 134 SL1100 ISSUE 2.0 Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) Call Arrival (CAR) Keys Caller ID Call Return Conference, Voice Call/Privacy Release Park Station Message Detail Recording InMail Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
Page 135 ISSUE 2.0 SL1100 Operation Storing a Number (When set 15-02-60:0) To store a Caller ID number in a Speed Dial bin: With a Multiline Terminal in an idle condition the display shows: 1-01 FRI 09:00AM STA 301 LIST PROG Press the List softkey.
Page 136: Table 1-7 Keys For Entering Names
SL1100 ISSUE 2.0 Dial the Speed Dial bin in which the number is to be stored. If you press Hold key, the next available Speed Dial bin will be used. The display shows: ABB XXXX: xxxxxxxxxxxxx If all Speed Dial bins are used, the display shows “TABLE IS FULL”.
Page 137: Check List
ISSUE 2.0 SL1100 With a Multiline Terminal in an idle condition the display shows: 1-17 TUE 10:52AM Check List Menu Dir VM:00 CL:xx CL soft key. The display shows the Calling History: Total:xx New:xx Unans:xx Ans:xx Unan Del Exit Press All Soft Key. The display shows first available caller number.
Page 138 SL1100 ISSUE 2.0 10. Enter the name to be associated with the stored number. ABB xxxx -zzzzzzzz 11. Press Hold key to set completed. Set ABB 12. Press Speaker key to return to idle. To enter a Forced Account Code before dialing the outside number:...
Page 139 ISSUE 2.0 SL1100 Press the STA softkey. The display shows: Store to Personal ABB ENTER BIN Press the One-Touch key in which the number is to be stored or dial 1~9, 0. If you press Hold key, the next available One-Touch key will be used. The display shows:...
Page 140 SL1100 ISSUE 2.0 With PRG 15-02-08 set to 0 (preselect) and a call in park, press the PARK key. (PRG 15-07 or SC 752: With PRG 15-02-08 set to 1 (One-Touch) and a call in park, press Flash key then the PARK key (PRG 15-07 or SC 752: 04).
Page 141: Caller Id - Flexible Ringing
Reject/Reroute Based on Entry in SPD Table When an analog, ISDN or IP trunk call is received with regular Caller ID information, the SL1100 can reject the call by playing a VRS message if the Caller ID number matches the Speed Dial group number programmed in PRG 22-16-01 and Speed Dial entry in PRG 13-02-01 and PRG 13-04-01.
Page 142: Table 1-8 Caller Id Matching Rule
PRG 13-04-05: 2 (tone pattern 2) Conditions • Caller ID Matching. The SL1100 compares the Caller ID and programmed Speed Dial and allows/ denies as indicated below. • The Speed Dial table is searched from the starting number and the first match result is used.
Page 143 ISSUE 2.0 SL1100 System Availability Terminals All Terminals Required Component(s) None Related Features Central Office Calls, Answering Direct Inward Dialing (DID) Voice Response System (VRS) Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
Page 144 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 13-04-05 Incoming Ring Pattern 0 = Normal System Ring Pattern This program is used to assign a ring pattern for the caller ID routed 1 ~ 4 = Tone Pattern 1 ~ 4 call.
Page 145 ISSUE 2.0 SL1100 Caller ID Refuse for "Private" Numbers Program Program Name/Description Assigned Data Number 14-01-27 * Caller ID Refuse Setup 0 = Disable (CID refuse will not func- Per trunk enable or disable the ability to use the caller ID refuse fea- tion.)
Page 146 SL1100 ISSUE 2.0 Incoming Trunk Call Caller ID Number exists? Go to Chart 2 Search refusing Speed Dial area PRG 22-16 data exists? PRG 14-01-27 :1 And refuse mode is? Search PRG 13-04-01 Play VRS Message Data unmatched Data matched...
Page 147 ISSUE 2.0 SL1100 PRG 14-01-27 :1 And refuse mode is? Reason of No Anything Else Caller ID? Private PRG 22-18-01 Play VRS Message PRG 40-10-06 Ring the incoming Ring the extension Disconnect the call Follow PRG 22-02-01 ring group number...
Page 148: Caller Id - Shared Logging
SL1100 ISSUE 2.0 Caller ID - Shared Logging Description The system can log records tied directly to an extension or one of 8 Caller ID logging groups. Conditions • By setting PRG 15-02-67: (1-8 shared group), all extensions in the same logging group can share the same Caller ID records.
Page 149: Table 1-9 Example Of Setting Prg 15-02-67
ISSUE 2.0 SL1100 Related Features Caller ID Guide to Feature Programming Program Number Program Name Default 15-02-67 Caller ID shared groups 20-49-01 Group Name 1: Group 1 8: Group 8 Operation Set up shared Caller ID Group < Program >...
Page 150: Central Office Calls, Answering
SL1100 ISSUE 2.0 Central Office Calls, Answering Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 84 trunks are available.
Page 151 ISSUE 2.0 SL1100 • If a Central Office call is placed on HOLD and the Multiline Terminal does not have Direct Trunk Appearance or an available Loop Key for this call, the call cannot be retrieved until the HOLD recall timer expires.
Page 152 SL1100 ISSUE 2.0 Guide to Feature Programming Program Program Name Default Note Number 10-03-XX ETU Setup Refer to Programming Manual. 11-11-13 Service Code Setup (for Setup/Entry Operation) - Display Language Selection for Multiline Ter- minal 11-12-30 Service Code Setup (for Service Access) -...
Page 153 ISSUE 2.0 SL1100 Program Program Name Default Note Number 21-01-16 System Options for Outgoing Calls - Supervise 20 (seconds) Dial Detection Timer 21-01-17 System Options for Outgoing Calls - Restriction Digit in Outgoing Disable on Incoming Line 22-01-01 System Options for Incoming Calls - Incoming...
Page 154 SL1100 ISSUE 2.0 To change the ringing of your incoming trunk: Press Speaker key. Dial 720 + 2. Select the ringing (1~7). Press Speaker key to hang up. 1-142 Central Office Calls, Answering...
Page 155: Central Office Calls, Placing
ISSUE 2.0 SL1100 Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. To place a call the user can: •...
Page 156 SL1100 ISSUE 2.0 • If a Central Office call is placed on HOLD and the Multiline Terminal does not have Direct Trunk Appearance or an available Loop Key for this call, the call cannot be retrieved until the HOLD recall timer expires.
Page 157 ISSUE 2.0 SL1100 Program Program Name Default Note Number 11-10-27 Service Code Setup (for System Administrator) - Trunk Port Disable for Outgoing Calls 11-11-13 Service Code Setup (for Setup/Entry Operation) - Display Language Selection for Multiline Termi- 11-12-01 Service Code Setup (for Service Access) - By-...
Page 158 SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-13-13 Class of Service Options (Supplementary Serv- COS 01~15 = 1 ice) - Continued Dialing (DTMF) Signal on ICM Call 21-01-15 System Options for Outgoing Calls - Outgoing Disable on Incoming Line (Toll Restriction)
Page 159 ISSUE 2.0 SL1100 Dial the number. - OR - At the Multiline Terminal, press the line key (PRG 15-07-01 or SC 752: 01 001~084). Dial the number. To busy out a trunk from outbound usage: Press Speaker key + dial 645 + Trunk Number (001~084) + 1.
Page 160: Class Of Service
SL1100 ISSUE 2.0 Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.
Page 161 ISSUE 2.0 SL1100 Required Component(s) None Related Features Night Service Guide to Feature Programming Program Program Name Default Note Number 11-11-24 Service Code Setup (for Setup/Entry Op- eration) - Change Station Class of Serv- 11-19-01 Remote Conference Pilot Number Setup -...
Page 162 SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-07-20 Class of Service Options (Administrator COS 01~15 = 1 Level) - SMDR Printout Accumulated Ac- count Code Data 20-07-24 Class of Service Options (Administrator COS 01~15 = 1 Level) - Set/Cancel Private Call Refuse...
Page 163 ISSUE 2.0 SL1100 Program Program Name Default Note Number 20-08-21 Class of Service Options (Outgoing Call COS 01~15 = 0 Service) - Automatic Trunk Seizing by Pressing Speaker Key 20-08-22 Class of Service Options (Outgoing Call COS 01~15 = 0...
Page 164 SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-11-06 Class of Service Options (Hold/Transfer COS 01~15 = 1 Service) - Unscreened Transfer (Ring In- ward Transfer) 20-11-07 Class of Service Options (Hold/Transfer COS 01~15 = 0 Service) - Transfer Without Holding...
Page 165 ISSUE 2.0 SL1100 Program Program Name Default Note Number 20-12-03 Class of Service Options (Charging Cost COS 01~15 = 1 Service) - Cost Display (TTU) 20-13-01 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Long Conversation Alarm...
Page 166 SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-13-22 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Busy Status Display (Called Party Status) 20-13-23 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Display the Reason for Trans-...
Page 167 ISSUE 2.0 SL1100 Program Program Name Default Note Number 20-13-49 Class of Service Options (Supplementary COS 01~15 = 0 Service) - BLF Indication on CO Incom- ing State 20-13-50 Class of Service Options (Supplementary COS 01~15 = 1 Service) - AIC Agent display which call is...
Page 168 SL1100 ISSUE 2.0 Enter the Day 1 Mode Class of Service for the extension you selected in step 3 and press Hold key. You see: MODE2: nn Press Hold key to leave the current value unchanged. Enter the Night 1 Mode Class of Service for the extension you selected in step 3 and press Hold key.
Page 169: Clock/Calendar Display/Time And Date
ISSUE 2.0 SL1100 Clock/Calendar Display/Time and Date Description The system uses Clock/Calender Display/Time and Data for: • Central Office Calls (Access Maps) • Class of Service (Class) • Direct Inward Lines • Display Telephones • Night Service (Automatic) • Programmable Trunk Parameters •...
Page 170 SL1100 ISSUE 2.0 Related Features Class of Service Night Service Single Line Terminals InMail Voice Mail Integration (Analog) Guide to Feature Programming Program Num- Program Name Default 10-01-01 Time and Date - Year not assigned 10-01-02 Time and Date - Month...
Page 171 ISSUE 2.0 SL1100 Press Speaker key to hang up. Features and Specifications Manual 1-159...
Page 172: Code Restriction/Toll Restriction
SL1100 ISSUE 2.0 Code Restriction/Toll Restriction Description Code Restriction/Toll Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and 84 extensions.
Page 173 ISSUE 2.0 SL1100 • International Call Restriction International Call Restriction lets you limit the international calls an extension user may dial. You can build a restrict table to prevent only certain calls, or you can build a permit table to allow only certain calls.
Page 174 SL1100 ISSUE 2.0 System Availability Terminals All Stations Required Component(s) None Related Features Central Office Calls, Placing Code Restriction Override/Toll Restriction Override Code Restriction, Dial Block/Toll Restriction, Dial Block Direct Inward System Access (DISA) PBX Compatibility/Behind PBX Multiple Trunk Types Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature.
Page 175 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 21-05-01 Toll restriction Class - International Call Restriction Table 0 = Unassign (No international re- Assign or Unassign the International Call restrict table for the toll re- strict table applied.) striction class you are programming.
Page 176 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 21-05-06 Toll Restriction Class - Common Restrict Table 0 = Unassign (No common restrict Assign or Unassign the common restrict table for the toll restriction table applied.) class you are programming. The common restrict table is used for 1 = Assign (Table in PRG 21-06-05 numbers that may be shared throughout the groups.
Page 177 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 20-13-20 Account Code / Toll Restriction Operator Alert 0 = Off (Call restricted.) Per class of service (PRG 20-06) enable or disable operator alert. 1 = On (Call routed to operator.)
Page 178: Code Restriction Override/Toll Restriction Override
SL1100 ISSUE 2.0 Code Restriction Override/Toll Restriction Override Description Code Restriction Override/Toll Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 100 calls and then provide a Code Restriction Override code to your attendant and executives.
Page 179 ISSUE 2.0 SL1100 Guide to Feature Programming Program Num- Program Name Default 11-11-34 Service Code Setup (for Setup/Entry Operation) - Temporary Toll Restriction Override 11-11-36 Service Code Setup (for Setup/Entry Operation) - Toll Re- striction Override 20-08-06 Class of Service Options (Outgoing Call Service) - Toll Re-...
Page 180: Figure 1-3 Walking Code Restriction
SL1100 ISSUE 2.0 Start Should the Walking Toll In PRG 11-11-36, change Restriction service code the service code to be changed from the the desired entry. default setting of 663? In PRG 21-14-01, assign a table with the 6-digirt user ID dialed to override the Toll Restriction.
Page 181: Figure 1-4 Temporary Code Restriction Override
ISSUE 2.0 SL1100 Start Should a user be able In PRG 20-08-06, In PRG 20-08-06, to temporarily override enter 0. enter 1. Toll Restriction programming? In PRG 20-06-01, assign Class of Service to extensions. Should the Temporary In PRG 11-11-34,...
Page 182 SL1100 ISSUE 2.0 Dial the 4-digit Code Restriction Override code. If you wait too long before going to the next step, you may have to repeat the procedure. After dialing the service code, the display indicates the override codes as they are being entered. As the last digit is entered, the display is cleared and ICM dial tone is heard.
Page 183: Code Restriction, Dial Block/Toll Restriction, Dial Block
ISSUE 2.0 SL1100 Code Restriction, Dial Block/Toll Restriction, Dial Block Description Code Restriction, Dial Block/Toll Restriction, Dial Block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk.
Page 184 SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-10-17 Service Code Setup (for System Administration) - Dial Block by Supervisor 11-11-33 Service Code Setup (for Setup/Entry Operation) - Dial Block 20-06-01 Class of Service for Extensions...
Page 185 ISSUE 2.0 SL1100 Dial 601 (default). Dial the 4-digit Supervisor Dial Block code (as set in programming). Dial the extension number to blocked. Dial 1. Confirmation tone is heard. Press Speaker key or replace the handset to hang up. To release Dial Block from another extension: At the Multiline Terminal, press Speaker key.
Page 186: Conference
SL1100 ISSUE 2.0 Conference Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user can set up a multiple-party telephone meeting without leaving the office. The CPU provides 32 conference ports, allowing any number of internal or external parties to be conferenced together for a limit of 16 parties.
Page 187 ISSUE 2.0 SL1100 • Conferencing when talking on a Virtual Extension: - While talking on a Virtual Extension, if the station has an internal call on Hold, a conference call cannot be established. - While talking on a Virtual Extension, if the station receives an intercom call (call to its actual station number), a conference call cannot be established.
Page 188 SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-13-10 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Barge-In Monitor 20-13-15 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Barge-In, Initiate 20-13-16 Class of Service Options (Supplementary...
Page 189 ISSUE 2.0 SL1100 Dial extension you want to add. - OR - Access trunk call. - OR - Retrieve call from Park orbit. Hookflash and repeat step 3 to add more parties. - OR - Hookflash twice to set up the Conference.
Page 190 SL1100 ISSUE 2.0 Hang up. If you are not permitted to use Tandem Trunking, outside callers may hear Music on Hold. To Barge-In to Conference Call: Pick up the handset or press Speaker key and dial the service code (default = 710).
Page 191: Conference, Remote
ISSUE 2.0 SL1100 Conference, Remote Description The Remote Conference feature enhances the Conference feature by allowing outside parties to dial a Remote Conference pilot number and a Conference Group number to connect to a Conference call. The conference circuits on the CPU are used to join each party to the conference. A maximum of 16 conference participants is possible for one Conference.
Page 192 SL1100 ISSUE 2.0 Transfer Calls cannot be transferred to the Remote Conference session. Guide to Feature Programming Program Num- Program Name Default 11-19-01 Remote Conference Pilot Number Setup - Maximum Channels Refer to Programming Manual. 14-01-02 Basic Trunk Data Setup - Transmit Level...
Page 193: Conference, Voice Call/Privacy Release
ISSUE 2.0 SL1100 Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call.
Page 194 SL1100 ISSUE 2.0 Related Features Caller ID Conference Programmable Function Keys Guide to Feature Programming Program Program Name Default Note Number 14-01-19 Basic Trunk Data Setup - Privacy Mode Toggle Option 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01...
Page 195: Continued Dialing
ISSUE 2.0 SL1100 Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
Page 196 SL1100 ISSUE 2.0 Related Features Pulse to Tone Conversion Guide to Feature Programming Program Num- Program Name Default 15-03-03 Single Line Telephone Basic Data Setup - Terminal Type 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other...
Page 197: Cordless Dect Telephone
Cordless DECT Telephone Description The Cordless DECT Telephone may be used with the SL1100. The DTL-8R-1 TEL uses 1.9 GHz DECT 6.0 FM Technology and is connected in tandem to a multiline telephone. Refer to the DTL-8R-1 Cordless DECT Manual for more information.
Page 198: Required Components
SL1100 ISSUE 2.0 • When multiple cordless telephones are used in your office, they must operate on different channels and be at least 20 feet apart (including the base unit and the telephones). • Cordless DECT telephones do not ring when receiving a door box call. Notification is shown in the display.
Page 199 Press the TALK key to exit. • Function keys F1 ~ F8 can be programmed as Line Keys 1 ~ 16, Redial (LNR / SPD), Answer (ANS), Feature (FNC), or Recall. When assigned, these keys operate the same as on an NEC multiline telephone.
Page 200 SL1100 ISSUE 2.0 Insert battery. When option menu appears release digits 2 and 5. Push the Up or Down keys to select desired mode. Press MUTE key to save option. Press the TALK key to exit program mode. Switching Between the Desktop Multiline Telephone and the Cordless DECT Telephone Using the Base Unit: •...
Page 201: Data Line Security
ISSUE 2.0 SL1100 Data Line Security Description Data Line Security protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine.
Page 202 SL1100 ISSUE 2.0 Program Number Program Name Default 20-13-05 Class of Service Options (Supplementary Service) - Inter- COS 01~15 = 1 com Off-Hook Signaling 20-13-06 Class of Service Options (Supplementary Service) - Auto- COS 01~15 = 1 matic Off-Hook Signaling (Automatic Override)
Page 203: Delayed Ringing
ISSUE 2.0 SL1100 Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines and Virtual Extension Keys. Conditions • An extension user can answer an outside call just by lifting the handset (depending on programming).
Page 204 SL1100 ISSUE 2.0 Program Num- Program Name Default 15-09-01 Virtual Extension Ring Assignment 15-11-01 Virtual Extension Delayed Ring Assignment 20-04-03 System Options for Virtual Extensions - Virtual Extension 10 (seconds) Delay Interval 22-01-04 System Options for Incoming Calls - DIL No Answer Re-...
Page 205: Department Calling
ISSUE 2.0 SL1100 Department Calling Description With Department Calling, an extension user can call an idle extension in a preprogrammed Department Group (32 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number.
Page 206 SL1100 ISSUE 2.0 dial a code to log in or log out of their Department Calling Group. A Multiline Terminal can optionally have a function key programmed to login/logout. Enhanced Hunting (Set at PRG 16-01-10) Department Calling is enhanced with expanded hunting abilities. Hunting sets the conditions under which calls to a Department Group pilot number will cycle through the members of the group.
Page 207: Figure 1-5 Department Calling Priority Call Routing
ISSUE 2.0 SL1100 • When a Department Group is assigned as the VM Department Group in PRG 45-01-01 it will only work as priority mode no matter what PRG 16-01-02 is set to for that Department Group. • PRG 16-01-05 (Extension Group All Ring Mode Operation) does not work to a Secondary Department Group.
Page 208: Figure 1-6 Department Calling Circular Routing
SL1100 ISSUE 2.0 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 1-6 Department Calling Circular Routing System Availability Terminals All Terminals Required Component(s) VRS for Messaging 1-196 Department Calling...
Page 209: Department Step Calling
ISSUE 2.0 SL1100 Related Features Call Forwarding Department Step Calling Transfer InMail Voice Response System (VRS) Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
Page 210 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 16-01-05 Department Group All Ring Mode Operation 0 = Manual (Ring the extensions one This program determines if calls ringing the department group pilot at a time.) rings all stations in the group simultaneously or ring the agents one at 1 = Automatic (Ring all extensions.)
Page 211 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 24-05-01 Department Group Transfer Target Setup 0 ~ 999 = Speed Dial bins 0 ~ 999 For each department group per day/night mode assign the speed dial (default = 999) bin that will be used for DID Overflow Routing (function keys 58 ~ 60 in PRG 15-07-01).
Page 212 SL1100 ISSUE 2.0 Dial 650 + 0. - OR - Press Department Calling Log In key (PRG 15-07-01 or SC 751: 46). The key goes out when you log back in. To change the Department Group Overflow Destination: Press Speaker key.
Page 213: Department Step Calling
ISSUE 2.0 SL1100 Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
Page 214 SL1100 ISSUE 2.0 Program Num- Program Name Default 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Extension are Class 1 20-08-12 Class of Service Options (Outgoing Call Service) - Depart- COS 01~15 = 1 ment Group Step Calling...
Page 215: Dhcp Client
ISSUE 2.0 SL1100 DHCP Client Description WARNING: When the VoIPDB is installed on the CPU, the built in LAN port on the CPU becomes disabled. Only the LAN Port on the VoIPDB will be operational. DHCP Client will access an external DHCP server every time the LAN cable is connected to the CPU/ VoIPDB or when the System is powered up.
Page 216 SL1100 ISSUE 2.0 Related Features None Guide to Feature Programming Program Number Program Name Assigned Data 10-63-01 DHCP Client Mode 0 = Disabled 1 = Enabled Default = 1 10-12-01 IP Address-CPU 192.168.0.10 10-12-02 Subnet Mask-CPU 255.255.255.0 10-12-03 Default Gateway 0.0.0.0...
Page 217: Dial Pad Confirmation Tone
ISSUE 2.0 SL1100 Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
Page 218 SL1100 ISSUE 2.0 Dial 724. 1-206 Dial Pad Confirmation Tone...
Page 219: Dial Tone Detection
ISSUE 2.0 SL1100 Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing #9 and the trunk number), the system drops the trunk if dial tone does not occur.
Page 220: Table 1-10 Dial Tone Detection Program Interaction
SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 10-09-01 DTMF and Dial Tone Circuit Setup Resource 01 - 96 = 0 (Common) 14-02-05 Analog Trunk Data Setup - Dial Tone Detection for Manual- ly Accessed Trunks...
Page 221: Dialing Number Preview
ISSUE 2.0 SL1100 Dialing Number Preview Description Dialing Number Preview lets a display Multiline Terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions • An extension user cannot edit the displayed number.
Page 222 SL1100 ISSUE 2.0 Operation To use Dial Number Preview to place a call (Multiline Terminal only) (When set PRG 15-02-60:0) Do not lift the handset or press Speaker key. To preview any number, press key and dial the number you wish to call.
Page 223: Digital Trunk Clocking
• If there is one 1PRIU-C1 and the one being used for the source goes down, the SL1100 CPU looks to see if there are any BRIs installed in the system. If there are no BRIs, the SL1100 CPU becomes the new synchronization source.
Page 224: Figure 1-7 Digital Trunk Clocking Example 1
SL1100 ISSUE 2.0 Feature Examples Digital Trunk Clocking Examples: If multiple PRIs exist, the first one that synchronized with the carrier is chosen. In this example, the PRI in slot02 was the first to synchronize with the carrier; therefore, it is the PLO synchronization source.
Page 225: Figure 1-11 Digital Trunk Clocking Example 5
ISSUE 2.0 SL1100 In this example, there are multiple T1 circuits and a BRI circuit. Since the T1 assigned as EXTERNAL has higher priority than a BRI, the T1 EXTERNAL is the PLO synchronization source. Main KSU Exp. KSU T1/E1...
Page 226 SL1100 ISSUE 2.0 Guide to Feature Programming Refer to ISDN Compatibility on page 1-460. Operation Refer to the related features for details. 1-214 Digital Trunk Clocking...
Page 227: Direct Inward Dialing (Did)
For example, a translation table could convert digits 501~756 to extension numbers 301~556. The SL1100 system has 800 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 800 entries in the same table.
Page 228 SL1100 ISSUE 2.0 additional instructions. For example, the first Automated Attendant Greeting can be, “Thank you for calling. Please dial the extension number you wish to reach or dial 0 for the operator.” If the caller inadvertently dials an extension that does not exist, they could hear, “The extension you dialed is unavailable.
Page 229 ISSUE 2.0 SL1100 This feature is not available for the normal incoming call on ISDN trunks. DID Intercept Destination for Each DID Number With this feature the system allows you to program a DID Intercept destination for a DID number which receives no answer or busy call.
Page 230: Table 1-11 Example 2 (Manual Change)
SL1100 ISSUE 2.0 Example 1 (Automatic Change) 00:00 09:00 12:00 13:00 00:00 18:00 Time Pattern PRG 22-17 PRG 22-11-01 101 incoming 102 incoming 101 incoming 100 incoming 100 incoming PRG 22-11-02 PRG 22-11-01 and PRG 22-11-02 Table No. Receive Dial...
Page 231 ISSUE 2.0 SL1100 DID Call by Day of Week Schedule (Version 2.0 or higher) DID Call by weekly schedule allows for 500 programmed DID Conversion table entries (PRG 22-17-01, PRG 22-17-05) that can be routed based on Day of Week Patterns. Each DID Conversion table has a maximum of eight programmable Time Patterns and Day of Week Pattern can reference one of the 800 different Dial-In Conversion table entries in PRG 22-11-01.
Page 232: Table 1-12 Monday -Friday
SL1100 ISSUE 2.0 PRG 22-11-01 and PRG 22-11-02 Table No. Receive Dial Transfer Dial Table 1-12 Monday -Friday PRG 22-17 Table No. Received Dial Time Pattern 02: Start Time 03: End Time 04: PRG 05: Day 22-11 00:00 08:00 4 (Ext.300)
Page 233 ISSUE 2.0 SL1100 • When defining trunks as DID or DID Mode in PRG 22-02-01, DID translation (PRG 22-11 or PRG 22-17) must be used, even if the incoming digits match the extension number. • When using DID Call by Time Schedule and breaking out the Time Patterns, set the start time to 00:00 and end time to 00:00 for this feature to operate correctly.
Page 234 ISDN or SIP trunks. Example: If the SL1100 was set to receive 4 digits and the Telco sent 10 digits (214-555-1000) the SL1100 would route off of the last 4 digits re- ceived (1000).
Page 235 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 22-11-05 Transfer Destination Number 1 0 = No Setting If the transfer operation mode is set (PRG 22-11-04), and one of the 1 ~ 25 = Ring Group 1 ~ 25...
Page 236 ISDN or SIP trunks. Example: If the SL1100 was set to receive 4 digits and the Telco sent 10 digits (214-555-1000) the SL1100 would route off of the last 4 digits re- ceived (1000).
Page 237 ISSUE 2.0 SL1100 Direct Call by Time Schedule: (V2.0 or higher) Program Program Name Description/Comments Assigned Data Number 11-10-35 Service Code Setup (for Admin- Assign the service code Dial-In Mode MLT, SLT istrator) - Dial-In Mode Switch- Switching. (default not assigned)
Page 238: Table 1-15 Led Flash Patterns
SL1100 ISSUE 2.0 Program Program Name Description/Comments Assigned Data Number 22-17-05 Dial-In Conversion Table Area Assign Day of Week for each DID con- Setup for Time Pattern - Day of version table 1: Sunday Week 2: Monday 3: Tuesday 4: Wednesday...
Page 239: Direct Inward Line (Dil)
ISSUE 2.0 SL1100 Direct Inward Line (DIL) Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them.
Page 240 SL1100 ISSUE 2.0 System Availability Terminals All Terminals Required Component(s) None Related Features Call Forwarding Central Office Calls, Answering Central Office Calls, Placing Department Calling Do Not Disturb (DND) Group Call Pickup Name Storing Off-Hook Signaling Paging, External Programmable Function Keys...
Page 241 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 22-07-01 * DIL Assignment Maximum of 8 digits (0 ~ 9, , #) Per trunk, per day/night mode, assign the destination extension or pi- (default = Not Assigned) lot number that the trunk is to be routed to.
Page 242: Direct Inward System Access (Disa)
SL1100 ISSUE 2.0 Direct Inward System Access (DISA) Description DISA permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers or use the company trunks for long distance calls.
Page 243 ISSUE 2.0 SL1100 • Direct Trunk Access DISA callers may be able to select a specific trunk for outgoing calls through the system. To directly access a trunk, the user dials Service Code #9 followed by the trunk number (e.g., 001). This allows the DISA caller to place an outgoing call over the selected trunk.
Page 244 SL1100 ISSUE 2.0 An external call connects to an external number (either by transferring with Tandem Trunking or by DISA caller). After 10 minutes (Tandem Trunking = PRG 24-02-07 or DISA = PRG 25-07-07), a warning tone is heard and the user dials # (PRG 20-28-01) to extend the conversation.
Page 245 ISSUE 2.0 SL1100 Related Features Automatic Route Selection (ARS/F-Route) Central Office Calls, Answering Direct Inward Dialing (DID) Direct Inward Line (DIL) Long Conversation Cutoff Tandem Trunking (Unsupervised Conference) Transfer Voice Response System (VRS) Guide to Feature Programming Program Num- Program Name...
Page 246 SL1100 ISSUE 2.0 Program Num- Program Name Default 22-01-11 System Options for Incoming Calls - VRS Waiting Message 20 (seconds) Interval Time 22-02-01 Incoming Call Trunk Setup 22-04-01 Incoming Extension Ring Group Assignment Extension 101~108 (first eight ports) ring for incoming Ring Group 1 calls.
Page 247 ISSUE 2.0 SL1100 Trunk Continue/Disconnect Codes Program Number Program Name DefaultS 14-01-25 Basic Trunk Data Setup - Continued/Discontinued Trunk-to- Trunk Conversation 22-07-01 DIL Assignment not assigned 20-28-01 Trunk to Trunk Conversation - Conversation Continue Code not assigned 20-28-02 Trunk to Trunk Conversation - Conversation Disconnect...
Page 248 SL1100 ISSUE 2.0 Dial the Call Forward service code (as defined in PRG 11-11-01 through PRG 11-11-05). Dial the number of the extension to be forwarded. Dial 1 to set Call Forwarding or 0 to cancel Call Forwarding. Dial the extension number to which the calls will be forwarded.
Page 249: Direct Station Selection (Dss) Console
ACD/Non-ACD Agent DSS Lamping Available (V1.5 or higher) With the SL1100 system, Programs 30-05-02 ~ 30-05-21 allow a non-ACD DSS console to light indicating the status of both non-ACD agents and ACD agents, but ACD agents do not show ACD status (Logged In/Out, etc.), only idle, busy, etc.
Page 250 SL1100 ISSUE 2.0 • Programmable Function keys for Trunk Group ( 02) and Virtual Extension ( 03) cannot be programmed on a DSS Console as the system does not allow entry of the additional data required for these keys. • A user can use the One-Touch Programmable Function Key (code 01) to have DSS Console keys for Personal Speed Dial and common and group Speed Dial.
Page 251 ISSUE 2.0 SL1100 Related Features Abbreviated Dialing/Speed Dial Automatic Call Distribution (ACD) (V1.5 or higher) Call Forwarding Central Office Calls, Answering Central Office Calls, Placing Door Box Night Service One-Touch Calling Paging, External Paging, Internal Programmable Function Keys Guide to Feature Programming...
Page 252: Table 1-16 Default Value For Prg 30-03-01
SL1100 ISSUE 2.0 Program Program Name Default Note Number 30-05-05 DSS Console Lamp Table - Out of Schedule 0 (Off) (V1.5 Added) (ACD DSS) 30-05-06 DSS Console Lamp Table - ACD Agent Log 5 (IL) (V1.5 Added) Out (ACD DSS)
Page 253 ISSUE 2.0 SL1100 Operation Calling an extension from your DSS Console: Press the DSS Console key. If the call voice-announces, you can make it ring by dialing 1. If you do not have Handsfree, you must lift the handset to speak.
Page 254 SL1100 ISSUE 2.0 Making an Internal Page using your DSS Console (Needs to set at 30-03): Press the DSS Console Internal Page zone key (Group key 1~32). If the zone you want is busy, try again later. If you do not have Handsfree, lift the handset to make your announcement.
Page 255: Directed Call Pickup
ISSUE 2.0 SL1100 Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup, an extension user can pick up: •...
Page 256 SL1100 ISSUE 2.0 Secretary Call Pickup Secondary Incoming Extension Transfer Virtual Extensions InMail Guide to Feature Programming Program Num- Program Name Default 11-12-25 Service Code Setup (for Service Access) - Direct Call Pickup - Own Group 11-12-26 Service Code Setup (for Service Access) - Call Pickup...
Page 257: Directory Dialing
ISSUE 2.0 SL1100 Directory Dialing Description Directory Dialing allows a Multiline Terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. There are four types of Directory Dialing: • SPD-Speed Dials •...
Page 258 SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 20-13-51 Class of Service Options (Supplementary Service) - COS 01~15 = 1 Number and Name Appear in the Directory 21-01-02 System Options for Outgoing Calls - Intercom Inter-...
Page 259: Distinctive Ringing, Tones And Flash Patterns
Intercom ring tone and Alarm ring tone. Refer to the chart below and the SL1100 Programming Manual for more details. Table 1-17 Distinctive Ringing: Tones and Flash Patterns...
Page 260 SL1100 ISSUE 2.0 Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Single Line Terminals Guide to Feature Programming Program Program Name Default Note Number 15-02-02 Multiline Telephone Basic Data Setup - Trunk Ring Tone...
Page 261: Table 1-18 Basic Tone Table - Tone 06
ISSUE 2.0 SL1100 Program Program Name Default Note Number 20-15-03 Ring Cycle Setup - Incoming Internal Call 20-15-04 Ring Cycle Setup - DID/DISA/VRS 20-15-05 Ring Cycle Setup - DID/DDI 20-15-06 Ring Cycle Setup - Dial-In 20-15-07 Ring Cycle Setup - Door Box Ringing...
Page 262: Table 1-20 Basic Tone Table - Tone 39
SL1100 ISSUE 2.0 Tone 14 Unit Basic Tone Duration Gain Level 0 - No Tone Table 1-20 Basic Tone Table - Tone 39 Tone 39 Unit Basic Tone Duration Gain Level 0 - No Tone 500ms 11 - 480/620Hz, -13/-13dB...
Page 263: Do Not Disturb (Dnd)
ISSUE 2.0 SL1100 Do Not Disturb (DND) Description Do Not Disturb (DND) blocks incoming calls and Paging announcements. DND permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate DND while their telephone is idle or while on a call. Once activated, incoming trunk calls still flash the line keys.
Page 264 SL1100 ISSUE 2.0 • When DND and any Call Forwarding is set, the call forwards immediately. Default Settings Enabled for all extensions. System Availability Terminals All Terminals Required Component(s) None Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Central Office Calls, Answering...
Page 265 ISSUE 2.0 SL1100 Operation To activate or deactivate Do Not Disturb while your extension is idle: Multiline Terminal Using Softkeys (When set PRG 15-02-60: 0) (V1.2) Do not lift handset. Press the Program softkey. Press the DND softkey. Press the Set softkey.
Page 266: Door Box
SL1100 ISSUE 2.0 Door Box Description The Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes.
Page 267: Isdn Compatibility
ISSUE 2.0 SL1100 Related Features ISDN Compatibility Paging, External Single Line Terminals Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
Page 268 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 32-03-03 Door Box Basic Setup - Codec Receive Gain 1 ~ 63 = -15.5 dB ~ +15.5 dB This program controls the gain levels from the door box to the system.
Page 269 ISSUE 2.0 SL1100 Place your active call on hold by pressing Hold key. When you hear dial tone, dial the door box access code (702 by default) plus the door box number (1~8) to answer the Door Box call. To retrieve the original call, hang up with the door box and press the Conf softkey or Conf key.
Page 270: Drop Key
SL1100 ISSUE 2.0 Drop Key Description The Drop Key abandons a call while retaining the PBX/Centrex line to originate another call. The Drop key is provided by programming a Programmable Function key. This feature allows Flash key to be used to provide a hookflash to the PBX or Central Office. A Single Line Terminal user can use the Drop key function by an access code.
Page 271 ISSUE 2.0 SL1100 Program Num- Program Name Default 15-03-04 Single Line Telephone Basic Data Setup - Flashing 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Ex- tension are Class 1...
Page 272: Ecology
SL1100 ISSUE 2.0 Ecology Description Environmental issues, such as global warming or ecology are one of the most important themes in today's world. The following energy saving features are implemented in this system: • Ecology mode • Power Saving Mode...
Page 273: Figure 1-15 Time Schedule 1
ISSUE 2.0 SL1100 If power cutting set “on” manually during scheduled power cutting “off” state, power cutting “on” state continues until next power cutting “off” time. The system does not start the cutting telephone power until next schedule. Time schedule...
Page 274 SL1100 ISSUE 2.0 Default Settings None System Availability Terminals All Multiline Terminals Required Component(s) 084M-B1 (Expansion KSU), 080E-B1 Related Features Night Service Guide to Feature Programming Program Number Program Name Default 15-02-18 Power saving Mode 20-02-10 Timer for Power saving mode 20-42-01 Ecology Mode group No.
Page 275: Figure 1-17 Automatic Night Service
ISSUE 2.0 SL1100 Night Group Time pattern Set Time No. Start Night Mode Mode 1900 0000 19:00 - 06:00 Power OFF (PKG 2) Power ON (PKG 3) Figure 1-17 Automatic Night Service To cut the power for package 2 and 3 only on Sunday <Program>...
Page 276: Figure 1-18 Weekly Night Service
SL1100 ISSUE 2.0 • Friday Time pattern 1 • Saturday Time pattern 1 Power OFF (PKG 3) Power OFF (PKG 2) Figure 1-18 Weekly Night Service Power Saving Mode <Program> PRG 15-02-18: TEL 200: 1 PRG 20-02-10: 1 minute Idle state at TEL200.
Page 277 ISSUE 2.0 SL1100 One minute later, LED area highlighted in red becomes dark at TEL200. Features and Specifications Manual 1-265...
Page 278: E911 Compatibility
SL1100 ISSUE 2.0 E911 Compatibility Description IMPORTANT - PLEASE NOTE THE FOLLOWING! When ARS is NOT enabled and the system allows trunk access by dialing 9 , Single Line Terminals disre- gard PRG 20-03-03 - System Options for Single Lines Terminals - SLT DTMF Dial to Trunk Lines. This prevents the system from connecting to a trunk until all the digits are dialed.
Page 279: Table 1-21 Cpn For Standard Calls
ISSUE 2.0 SL1100 Dial Number Preview is when a telephone number is first dialed (previewing the number in the display) then Speaker or a line key is pressed to place the call. Conditions • If PRG 21-01-10 is programmed with an entry other than 0, a call does not have a talk path unless the user dials at least the number of digits entered in this option when placing an outgoing call.
Page 280: Table 1-22 Cpn For Ve Standard Calls
SL1100 ISSUE 2.0 Table 1-22 CPN for VE Standard Calls PRG 20-08-13 PRG 21-12-01 PRG 21-13-01 CPN: PRG Terminal Not Assigned Not Assigned Not Assigned None Not Assigned Assigned None Assigned Not Assigned None Assigned Assigned None Assigned Not Assigned...
Page 281: Table 1-23 Cpn For 911 Calls
ISSUE 2.0 SL1100 Table 1-23 CPN for 911 Calls PRG 20-08-13 PRG 21-12-01 PRG 21-13-01 CPN: PRG Not Assigned Not Assigned None Assigned None Assigned Not Assigned 21-12-01 Assigned 21-12-01 Not Assigned Not Assigned None Assigned 21-13-01 Assigned Not Assigned...
Page 282: Table 1-25 Cpn For Line Key+911 Calls
SL1100 ISSUE 2.0 PRG 20-08-13 PRG 21-12-01 PRG 21-13-01 CPN: PRG Terminal Not Assigned Not Assigned Not Assigned None Not Assigned Assigned 21-13-01 (VE) Assigned Not Assigned 21-13-01 (Terminal) Assigned Assigned 21-13-01 (Terminal) Assigned Not Assigned Not Assigned 21-12-01 Not Assigned...
Page 283 ISSUE 2.0 SL1100 Default Settings Disabled System Availability Terminals None Required Component(s) None Related Features Automatic Route Selection (ARS/F-Route) Central Office Calls, Placing T1 Trunking (with ANI/DNIS Compatibility) ISDN Compatibility Guide to Feature Programming Program Program Name Default Note Number...
Page 284 SL1100 ISSUE 2.0 Program Program Name Default Number 10-03-05 ETU Setup (PRTA PKG Setup) - CLIP Information An- nouncement 15-01-04 Basic Extension Data Setup - ISDN Caller ID 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Ex-...
Page 285: Flash
ISSUE 2.0 SL1100 Flash Description Flash allows an extension user to access certain CO and PBX features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected Telco or PBX offers. You must set the Flash parameters for compatibility with the connected Telco or PBX.
Page 286 SL1100 ISSUE 2.0 Program Num- Program Name Default 81-10-08 COI Initial Data Setup - Hookflash Time Selection 2 14 (3.0 seconds) Operation To flash the trunk you are on: From a Multiline Terminal Press Flash key. From a Single Line Terminal Hookflash.
Page 287: Flexible Ring
ISSUE 2.0 SL1100 Flexible Ring (This Feature is for V1.5 or higher) Description Previously ring tones for incoming trunk calls are assigned to same tone at the extension. From V1.5 extensions have ability to assign individual ring tones for each trunk call. Beside system programming ring tones can be assigned by accessing service code or Soft Key if available.
Page 288 SL1100 ISSUE 2.0 System Availability Terminals Multiline Terminal Softphone Required Component(s) None Related Features Ring Group Distinctive Ring Night Service Softkeys Guide to Feature Programming Program Number Program Name Default 11-11-73 Service Code Setup (for Setup/Entry Operation - Se- lect Incoming Ring Tones at trunk Assign Service code which changes the incoming ring tone at trunk.
Page 289 ISSUE 2.0 SL1100 Dial 43 for Each line key and each night mode setting. Press the Select softkey. Then line number 01 is indicated. Dial preferred line number if necessary. Press the Select softkey. Current set Ring type is indicated at 2nd line of LCD.
Page 290: Flexible System Numbering
Although the default code of 9 is suitable for most applications, you can alter the code if needed. The system provides a completely flexible system numbering plan. Refer to the chart below and the SL1100 Programming Manual for more details. Flexible System Numbering...
Page 291 ISSUE 2.0 SL1100 • Since making changes in PRG 11-01 does not automatically make any other changes in any other program, changing the number plan after the system is in operation may cause problems in the following programs: PRG 11-01 Type 2...
Page 292 SL1100 ISSUE 2.0 Related Features None Guide to Feature Programming Program Program Name Default Note Number 11-01-01 System Numbering - Service Code Refer to Programming Manual. 11-02-01 Extension Numbering Station Port No. 1 ~ 84 = Extension Number : 101 ~ 184...
Page 293 ISSUE 2.0 SL1100 Program Program Name Default Note Number 11-10-24 Service Code Setup (for System Administrator) - SMDR - Group Accumulated Printout Code 11-10-25 Service Code Setup (for System Administrator) - Ac- count Code Accumulated Printout Code 11-10-26 Service Code Setup (for System Administrator) -...
Page 294 SL1100 ISSUE 2.0 Program Program Name Default Note Number 11-11-09 Service Code Setup (for Setup/Entry Operation) - An- swer Message Waiting 11-11-10 Service Code Setup (for Setup/Entry Operation) - Cancel All Messages Waiting 11-11-11 Service Code Setup (for Setup/Entry Operation) -...
Page 295 ISSUE 2.0 SL1100 Program Program Name Default Note Number 11-11-35 Service Code Setup (for Setup/Entry Operation) - Pi- lot Group Withdrawing 11-11-36 Service Code Setup (for Setup/Entry Operation) - Toll Restriction Override 11-11-37 Service Code Setup (for Setup/Entry Operation) -...
Page 296 SL1100 ISSUE 2.0 Program Program Name Default Note Number 11-12-01 Service Code Setup (for Service Access) - Bypass Call 11-12-02 Service Code Setup (for Service Access) - Confer- ence 11-12-03 Service Code Setup (for Service Access) - Override (Off-Hook Signaling)
Page 297 ISSUE 2.0 SL1100 Program Program Name Default Note Number 11-12-29 Service Code Setup (for Service Access) - Direct Ex- tension Call Pickup 11-12-30 Service Code Setup (for Service Access) - Specified Trunk Answer 11-12-31 Service Code Setup (for Service Access) - Park Hold...
Page 298 SL1100 ISSUE 2.0 Program Program Name Default Note Number 11-12-64 Security Sensor Mode Start 11-13-01 Service Code Setup (for ACD) - ACD LogIn/Log Out (V1.5 Added) (for KTS) 11-13-02 Service Code Setup (for ACD) - ACD Log Out (for (V1.5 Added)
Page 299 ISSUE 2.0 SL1100 Program Program Name Default Note Number 11-15-12 Service Code Setup, Administrative (for Special Ac- not assigned cess) - Extension Data Swap 11-15-13 Service Code Setup, Administrative (for Special Ac- not assigned cess) - Remote Access from DISA...
Page 300: Flexible Timeouts
SL1100 ISSUE 2.0 Flexible Timeouts Description The Flexible Timeouts feature provides a variety of timers in the Resident System Program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to the system application requirements.
Page 301 ISSUE 2.0 SL1100 Timer Timer Class Title Comment Class 0 1~15 24-01-04 20-31-13 Exclusive Hold Recall Callback Time An Exclusive Hold Recall rings an extension for this time. If not picked up, the call goes back on Non ex- clusive Hold. Station Timer Class is referred by held call.
Page 302 SL1100 ISSUE 2.0 Required Component(s) None Related Features None Guide to Feature Programming Program Number Program Name Default 20-01-08 System Options - Trunk Queuing Callback Time 15 (seconds) 20-01-09 System Options - Callback/Trunk Queuing Cancel Time 64800 (seconds) 20-04-03 System Options for Virtual Extensions - Virtual Extension...
Page 303 ISSUE 2.0 SL1100 Program Number Program Name Default 20-31-19 Timer Class Timer Assignment - Long Conversation Warn- 3600 (seconds) ing Tone Time (Trunk to Trunk) 20-31-20 Timer Class Timer Assignment - Long Conversation Dis- 10 (seconds) connect (Trunk to Trunk)
Page 304: Forced Trunk Disconnect
SL1100 ISSUE 2.0 Forced Trunk Disconnect Description Forced Trunk Disconnect allows an extension user to disconnect (release) another extension active outside call. The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available. Maintenance technicians can also use Forced Trunk Disconnect to release a trunk on which there is no conversation.
Page 305 ISSUE 2.0 SL1100 Program Number Program Name Default 21-01-18 System Options for Outgoing Calls - Reset Dial After 1: Disable Failure of Trunk Access Set to 0 (on) for Forced Trunk Disconnect to work. Operation To disconnect a busy trunk: Multiline Terminal Press a line key for trunk.
Page 306: Group Call Pickup
SL1100 ISSUE 2.0 Group Call Pickup Description Group Call Pickup allows an extension user to answer a call ringing another extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls. The user can dial a code or press a programmed Group Call Pickup key to intercept the ringing call.
Page 307 ISSUE 2.0 SL1100 Guide to Feature Programming Program Number Program Name Defaul 11-12-25 Service Code Setup (for Service Access) - Direct Call Pickup - Own Group 11-12-26 Service Code Setup (for Service Access) - Call Pickup for Specified Group 11-12-27...
Page 308 SL1100 ISSUE 2.0 At Multiline Terminal only, press the Group Call Pickup key (PRG 15-07 or SC 751: 26 + group). - OR - Dial 768 and the group number (1~32). 1-296 Group Call Pickup...
Page 309: Group Listen
ISSUE 2.0 SL1100 Group Listen Description Group Listen permits a Multiline Terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the Multiline Terminal user’s co-workers listen to the conversation. Group Listen turns off the Multiline Terminal handsfree microphone so the caller does not pick the co-worker’s voices during a Group Listen.
Page 310 SL1100 ISSUE 2.0 Operation To initiate Group Listen: Place or answer call using the handset. Press Speaker key twice (but do not hang up). Speaker key flashes slowly. You can talk to the caller through your handset. Your co-workers hear your caller’s voice over your telephone speaker after pressing Speaker key.
Page 311: Handset Mute/Handset Cutoff
At the same time with Microphone On/Off control, Handset Mute/Handset Cutoff is provided to Multiline Terminals connected to the SL1100 system. While talking on the Multiline Terminal handset, a station user can press Mute key to mute the transmit speech path. The station user can still hear the outside (or intercom) voice.
Page 312 SL1100 ISSUE 2.0 Operation While talking on a terminal handset: Press Mute key. 1-300 Handset Mute/Handset Cutoff...
Page 313: Handsfree And Monitor
ISSUE 2.0 SL1100 Handsfree and Monitor Description Handsfree allows a Multiline Terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick up the handset.
Page 314 SL1100 ISSUE 2.0 Microphone Cutoff Prime Line Selection Guide to Feature Programming Program Num- Program Name Default 15-02-08 Multiline Telephone Basic Data Setup - Automatic Hands- free 15-02-16 Multiline Telephone Basic Data Setup - Handsfree Opera- tion 20-02-12 System Options for Multiline Telephones - Forced Inter-...
Page 315: Handsfree Answerback/Forced Intercom Ringing
ISSUE 2.0 SL1100 Handsfree Answerback/Forced Intercom Ringing Description Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset. Like Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.
Page 316 SL1100 ISSUE 2.0 Program Num- Program Name Default 11-11-16 System Numbering - Force Ringing of Incoming Intercom Calls 11-12-06 Service Code Setup (for Service Access) - Switching of Voice Call and Signal Call 15-02-16 Multiline Telephone Basic Data Setup - Handsfree Opera-...
Page 317: Headset Operation
ISSUE 2.0 SL1100 Headset Operation Description A Multiline Terminal user can use a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, Headset Operation provides privacy not available from Handsfree.
Page 318 SL1100 ISSUE 2.0 Program Num- Program Name Default 20-02-05 System Options for Multiline Telephones - Headset Busy Mode 20-02-12 System Options for Multiline Telephones - Forced Inter- com Ring (ICM Call Type) 20-09-07 Class of Service Options (Incoming Call Service) - Call...
Page 319: Hold
ISSUE 2.0 SL1100 Hold Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature.
Page 320 SL1100 ISSUE 2.0 System Availability Terminals All Terminals Required Component(s) None Related Features Music on Hold Programmable Function Keys Single Line Terminals Guide to Feature Programming Program Num- Program Name Default 11-12-30 Service Code Setup (for Service Access) - Specified Trunk...
Page 321: Exclusive Hold
ISSUE 2.0 SL1100 Program Num- Program Name Default 20-11-13 Class of Service Options (Hold/Transfer Service) - Opera- COS 01~15 = 0 tor Transfer After Hold Callback 20-17-01 Operator Extension - Operator’s Extension Number 24-01-01 System Options for Hold - Hold Recall Time...
Page 322 SL1100 ISSUE 2.0 Single Line Terminal Hookflash. Dial 732. Hang up. To pick up a call on Group Hold: Press Speaker key. Dial 762. Single Line Terminal Lift the handset. Dial 762. Intercom Hold To place an Intercom call on Intercom Hold: Press Hold key.
Page 323: Hotel/Motel
ISSUE 2.0 SL1100 Hotel/Motel Description Your system provides Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money and provide your guests with more responsive service.
Page 324 SL1100 ISSUE 2.0 guests can dial, but allow your staff to call vendors and suppliers. In addition, you can set a room's Toll Restriction mode directly to any valid setting : 1 ~ 15. Room Status Your phone and DSS Console can set and monitor the status of all your guest rooms: Checked In, Checked Out, Maid Required and Maid in Room.
Page 325 ISSUE 2.0 SL1100 Hotel/Motel Feature Quick Reference Chart Check which room telephones have Wake Up Without lifting the handset, press WAKE UP (GROUP). Calls set: View the Check Out Status of a room: Without lifting the handset, press STATUS (DOOR).
Page 326 SL1100 ISSUE 2.0 Hotel/Motel Feature Quick Reference Chart Set a Wake Up Call for your own room: Lift handset + 631 + Time for wake up (use a 24-hour clock, ex: 1:00 PM = 13:00) + Hang up. Cancel a Wake Up that you have set: Lift handset + 632.
Page 327 ISSUE 2.0 SL1100 System Availability Terminals All Terminals Required Component(s) DSS Console License (SL-SYS-HOTEL LIC) Related Features Code Restriction/Toll Restriction Department Calling Do Not Disturb (DND) Flexible System Numbering Guide to Feature Programming Program Num- Program Name Default 10-20-01 LAN Setup for External Equipment – TCP Port...
Page 328 SL1100 ISSUE 2.0 Program Num- Program Name Default 11-14-15 Service Code Setup (for Hotel) – Room Status Change for Other Exten- sion 11-14-16 Service Code Setup (for Hotel) – Room Status Output 11-14-17 Service Code Setup (for Hotel) – Hotel Room Monitor 15-03-01 Single Line Telephone Basic Data Setup –...
Page 329 ISSUE 2.0 SL1100 Program Num- Program Name Default 42-03-08 Class of Service Options (Hotel/ Motel) – Room to Room Call Restric- tion 42-03-09 Class of Service Options (Hotel/ Motel) – DND Setting for Own Exten- sion 42-03-10 Class of Service Options (Hotel/ Motel) – Wake Up Call Setting for Own...
Page 330: Hotel/Motel - Do Not Disturb
SL1100 ISSUE 2.0 Hotel/Motel - Do Not Disturb Description Use Do Not Disturb to block your incoming calls so that you can have privacy. Do Not Disturb (DND) blocks incoming telephone calls and Paging announcements. A guest can activate DND anytime they need privacy (for example, if they need to work uninterrupted). Once a guest activates Do Not Disturb, they can still place calls and dial other hotel/motel services from their room telephone.
Page 331 ISSUE 2.0 SL1100 Program Num- Program Name Default 42-03-04 Class of Service Options (Hotel/Motel) - DND Setting for Other Exten- sion 42-03-09 Class of Service Options (Hotel/Motel) - DND Setting for Own Exten- sion Setting Up Operation To Enable DND at a room telephone: Lift the handset.
Page 332 SL1100 ISSUE 2.0 To Cancel DND at a room telephone: Lift the handset. You hear stutter dial tone when you lift the handset. Dial 628. You hear confirmation tone. Hang up. To Enable DND at a room telephone: Normally, only the supervisor’s station has this ability.
Page 333: Hotel/Motel - Dss Console Monitoring
ISSUE 2.0 SL1100 Hotel/Motel - DSS Console Monitoring Description Use DSS Console Monitoring to see who has messages and Wake-Up Calls and even their room's status. The DSS Console provides the supervisor's station with unique one-touch room monitoring abilities. Instead of relying on an elaborate off-line tracking system, the supervisor can press a button on their DSS Console to see: •...
Page 334 SL1100 ISSUE 2.0 Room Status Mode ON = Checked In and Clean OFF = Checked Out (clean and available) SLOW FLASH = Maid Required MEDIUM FLASH = Maid in Room FAST FLASH = Inspect Room System Availability Terminals Refer to Hotel/Motel.
Page 335 ISSUE 2.0 SL1100 Setting Up Operation To check which room telephones have Messages Waiting: Without lifting the handset, make sure the keys programmed for Room Status Mode and Wake Up Call mode are off. If the DSS key is: The guest has:...
Page 336 SL1100 ISSUE 2.0 To view the Status of a room: Without lifting the handset, press the STATUS key (Function Code 93). If the DSS key is: The guest has: ON (Red) Checked In and Clean Checked Out (Clean and Available)
Page 337: Hotel/Motel - Message Waiting
ISSUE 2.0 SL1100 Hotel/Motel - Message Waiting Description Use Message Waiting so that while a guest is out they can leave a message waiting so they can automatically call you when they return. If you call a guest and they are away from their room, leave them a Message Waiting for a return call.
Page 338 SL1100 ISSUE 2.0 Program Program Name Default Note Number 15-03-10 Single Line Telephone Basic Data Setup - Caller ID Name 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Extension are Class 1 20-13-07 Class of Service Options (Supplementary Serv-...
Page 339 ISSUE 2.0 SL1100 Dial 0. You hear confirmation tones. The Message Waiting lamp on the telephone you called flashes. Hang up. If you want to cancel the message you just left, lift the handset and dial 773. If you know the number of the extension at which you left the message, dial 771 and that extension number instead.
Page 340: Hotel/Motel - Room Status
This option is Maid in Room on the Room Status Printout. Conditions The follow features were added in version 2.00 or higher SL1100 software: • View current room status in PRG 42-02-03 via WebPro and PhonePro. • Use PRG 42-01-06 to enable (1) or disable (0) the ability to change from any room status code to any other room status code.
Page 341 ISSUE 2.0 SL1100 Required Component(s) Refer to Hotel/Motel. Related Features Hotel/Motel Guide to Feature Programming Program Num- Program Name Default 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Extension are Class 1 42-01-06 System Options for Hotel Service - Flexible Room Status...
Page 342 SL1100 ISSUE 2.0 Setting Up Operation Check-in Options To set a room as checked in: Set a room as checked in as the guest registers at the front desk. Lift the handset. Dial 638. Dial the extension number of the room you want to check in.
Page 343 ISSUE 2.0 SL1100 To set a room as checked out: Set a room as checked out after your guest checks out and the room is clean. You can set a room as checked out only if you have previously dialed 638 to check it in.
Page 344 SL1100 ISSUE 2.0 Dial the room status code: 1 = Room Clean (Occupied) 2 = Maid Required 3 = Maid in Room 4 = Inspection Required 5 = Maintenance Request 6 = Out of Order 7 = Reserve 1 8 = Reserve 2...
Page 345: Hotel/Motel - Room Status Printout
ISSUE 2.0 SL1100 Hotel/Motel - Room Status Printout Description Use the Room Status Printout to get detailed, up-to-the-minute printouts that show the status of all your rooms. Use the Room Status Printout to get a concise overview of the status of guest rooms at a glance.
Page 346 SL1100 ISSUE 2.0 • Clean Up Check Provides a summary report of rooms that are unavailable because they are either checked in or checked out (313). You may want to check these rooms to see if they need cleaning. Rooms not in this report are unoccupied and available.
Page 347 ISSUE 2.0 SL1100 Guide to Feature Programming Program Num- Program Name Default 10-20-01 LAN Setup for External Equipment - TCP Port External Device 1~10 = 0 External Device 12~14 = 0 20-06-01 Class of Service for Extensions Extension 101 is Class 15...
Page 348 SL1100 ISSUE 2.0 Setting Up Operation To have your printer output the Room Status Printout: Your printer should be located conveniently next your telephone. Lift the handset. Dial 642. 1-336 Hotel/Motel - Room Status Printout...
Page 349 ISSUE 2.0 SL1100 Dial the Room Status Printout option: 0 = All Printouts 1 = Room Status List (Check-in and House Cleaning Status) 2 = Call Restriction List 3 = Do Not Disturb and Room Clean List 4 = Message Waiting List 5 = Wake Up Call List Hang up.
Page 350: Hotel/Motel - Room-To-Room Call Restriction
SL1100 ISSUE 2.0 Hotel/Motel - Room-to-Room Call Restriction Description Use Room–to–Room Call Restriction to help your guests keep their privacy by avoiding nuisance callers. Room-to-Room Call Restriction prevents guests in one room from calling guests in another. You'll find this restriction handy for guests that want to maintain their privacy. On the other hand, you may want to allow inter-room calling for families or groups that have separate rooms.
Page 351 ISSUE 2.0 SL1100 Program Num- Program Name Default 42-03-08 Class of Service Options (Hotel/ Motel) - Room to Room Call Restric- tion Setting Up Operation To enable Room–to–Room Call Restriction for a guest's telephone: Lift the handset. Dial 635. Dial the guest's telephone number.
Page 352: Hotel/Motel - Single Digit Dialing
SL1100 ISSUE 2.0 Hotel/Motel - Single Digit Dialing Description Use Single Digit Dialing to provide guests with one-touch access to services and departments. Single Digit Dialing gives guests one-touch access to important Hotel/Motel services. Rather than having your guests dial longer codes for services and departments, they can lift the handset and press a single key.
Page 353 ISSUE 2.0 SL1100 Related Features Hotel/Motel Guide to Feature Programming Program Num- Program Name Default 16-02-01 Department Group Assignment for Extensions Refer to Programming Manual. 21-01-02 System Options for Outgoing Calls - Intercom Interdigit Time 10 (seconds) 42-04-01 Hotel Mode One - Digit Service Codes...
Page 354: Hotel/Motel - Toll Restriction (When Checked In)
SL1100 ISSUE 2.0 Hotel/Motel - Toll Restriction (When Checked In) Description With Toll Restriction (When Checked In), you can control guest's long distance dialing automatically when they check in. This option allows you to set up two completely different Toll Restriction modes.
Page 355 ISSUE 2.0 SL1100 Conditions None Default Settings Disabled System Availability Terminals Refer to Hotel/Motel. Required Component(s) Refer to Hotel/Motel. Related Features Hotel/Motel Features and Specifications Manual 1-343...
Page 356 SL1100 ISSUE 2.0 Guide to Feature Programming Program Program Name Default Note Number 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Extension are Class 1 21-04-01 Toll Restriction Class for Extensions 21-05-01 Toll Restriction Class - International Call Restric-...
Page 357 ISSUE 2.0 SL1100 Program Program Name Default Note Number 42-02-02 Hotel/Motel Telephone Setup - Toll Restriction Class When Check In 42-03-07 Class of Service Options (Hotel/ Motel) - Restric- tion Class Changing for Other Extension Setting Up Operation To change a room telephone Toll Restriction (When Checked In) level: If a room Toll Restriction is changed using access code 637, that room keeps the new setting until it is either changed using access code 637 or in system programming.
Page 358 SL1100 ISSUE 2.0 Enter the new Toll Restriction (When Checked In) level (01-15). You hear confirmation tone. 1-346 Hotel/Motel - Toll Restriction (When Checked In)
Page 359: Hotel/Motel - Wake Up Call
ISSUE 2.0 SL1100 Hotel/Motel - Wake Up Call Description Use Wake Up Call to have your guests set their Wake Up Calls- or you can set Wake Ups for them. A Wake Up Call is like an alarm clock: Set it and it alerts the guest at prescribed time. But unlike a simple alarm clock, Wake Up Call has some unique advantages.
Page 360 SL1100 ISSUE 2.0 Related Features Hotel/Motel Guide to Feature Programming Program Num- Program Name Default 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Extension are Class 1 20-15-10 Ring Cycle Setup - Alarm for SLT...
Page 361 ISSUE 2.0 SL1100 Setting Up Operation To set a Wake Up Call for your own room: Lift the handset. Dial 631. Features and Specifications Manual 1-349...
Page 362 SL1100 ISSUE 2.0 Dial the time for your wake up. Use a 24-hour clock. For example, 1:00 PM = 1300. You hear confirmation tone. Hang up. To cancel a Wake Up that you have set: Lift the handset. Dial 632.
Page 363: Hot Key-Pad
ISSUE 2.0 SL1100 Hot Key-Pad Description The Hot Key-Pad feature allows the user to place a call without lifting the handset or pressing Speaker key. When the user dials another extension number on an idle telephone with Hot Key-Pad enabled, Speaker key lights and the internal call is made. When the user dials the trunk access code from a telephone with Hot Key-Pad enabled, Speaker key lights, a trunk is seized and the outgoing call is made.
Page 364 SL1100 ISSUE 2.0 Intercom Voice Response System (VRS) Guide to Feature Programming Program Num- Program Name Default 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Exten- sion are Class 1 20-08-20 Class of Service Options (Outgoing Call Service) - Hot...
Page 365: Hotline
ISSUE 2.0 SL1100 Hotline Description Hotline gives a Multiline Terminal user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.
Page 366 SL1100 ISSUE 2.0 Direct Station Selection (DSS) Console Do Not Disturb (DND) Handsfree Answerback/Forced Intercom Ringing Off-Hook Signaling Programmable Function Keys Ringdown Extension, Internal/External Guide to Feature Programming Program Program Name Default Note Number 15-07-01 Programmable Function Keys Refer to Programming Manual.
Page 367: Table 1-26 Extension Busy Setup
ISSUE 2.0 SL1100 Program Program Name Default Note Number 30-05-13 DSS Console Lamp Table - Hotel Status Code 5 5 (IL) (Hotel DSS) 30-05-14 DSS Console Lamp Table - Hotel Status Code 6 3 (RW) (Hotel DSS) 30-05-15 DSS Console Lamp Table - Hotel Status Code 7...
Page 368: Howler Tone Service
SL1100 ISSUE 2.0 Howler Tone Service Description Howler Tone Service provides a Howler Tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time. Conditions Howler tone is generated 30 seconds after a call is disconnected and the telephone is left off-hook or the telephone is left off-hook without dialing.
Page 369: Illuminated Dial Pad
ISSUE 2.0 SL1100 Illuminated Dial Pad Description Illuminated Dial Pad let the IP4WW-[ ]TXH-B-TEL and IP4WW-24TIXH-C-TEL to illuminate their Dial Pad. Dial Pad can be illuminated in two ways. • When the phone received call or made called. • When the phone are set to illuminated automatically.
Page 370 SL1100 ISSUE 2.0 System Availability Terminals IP4WW-24TIXH-C-TEL IP4WW-24TXH-B-TEL and IP4WW-12TXH-B-TEL Required Component(s) None Related Features Alphanumeric Display Guide to Feature Programming Program Program Name Default Number 11-11-70 Backlight Brightness 11-11-71 Auto Backlight 15-02-46 Backlight LCD duration 15-02-61 Backlight Max Brightness...
Page 371 ISSUE 2.0 SL1100 Dial 00 ~ 13 to enter the Threshold. After you dial the Threshold you will hear a "Beep" sound. Press Speaker key after you dial the Threshold. To Cancel Automatic Backlight: At Multiline Terminal press Speaker key and dial Service Code (706).
Page 372: Inmail
SL1100 ISSUE 2.0 InMail Description InMail is a low cost voice mail solution that mounts on the CPU unit. Its programming is fully integrated with KSU programming. This system offers the most voice mail system features customers expect. InMail supports a maximum of 16 ports when suitable licenses and MEMDB are installed.
Page 373 ISSUE 2.0 SL1100 • Voice Mail Overflow If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other extensions when all Voice Mail ports do not answer or, with certain software, are busy. During periods of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate amount of time.
Page 374: Table 1-27 Inmail Part Number And Capacity
The software allows the InMail to perform an external transfer. This allows the InMail to route an incoming Automated Attendant call out of the SL1100 system on a new trunk based on an Speed Dial number stored in a Dial Action Table.
Page 375 • When using V2.0 or higher software the InMail can be assigned to ports 85-100 and will not affect the total station and trunk ports. • With V2.0 or higher software when the SL1100 is defaulted with an InMail CF mounted the InMail is automatically assigned to ports 85-100.
Page 376 SL1100 ISSUE 2.0 • The Quick Transfer to Voice Mail is not allowed when caller is: - Listening to the busy tone (BT). - Talking on an internal line. - Talking on an outside line. - Making a conference call.
Page 377 ISSUE 2.0 SL1100 Related Features Automatic Call Distribution (ACD) (V1.5 or higher) Barge-In Caller ID Call Forwarding Central Office Calls, Placing Clock/Calendar Display/Time and Date Direct Inward Line (DIL) Hold Message Waiting One-Touch Calling Programmable Function Keys Transfer Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature.
Page 378 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 16-01-01 Department Group Name Maximum of 12 Characters This program is used to assign a name to the department group. (default = Not Assigned) 16-01-02 Department Group Calling Cycle 0 = Normal Routing (Priority)
Page 379: Calling Your Mailbox
ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 41-19-01 ACD Voice Mail Delay Announcement - Delay Message Start 0 ~ 64800 (seconds) Timer (default = 0) Determine the time the system waits before playing the Delay Mes- sage. 41-19-02...
Page 380: Checking Messages
SL1100 ISSUE 2.0 Multiline Terminal Press your Voice Mail key (PRG 15-07 or SC 751 : 01 + - OR - Press the Vmsg softkey. Your mailbox number is normally the same as your extension number. You may optionally dial a co- worker’s mailbox - or use this procedure to call your mailbox from a co-worker’s telephone.
Page 381 ISSUE 2.0 SL1100 Press Speaker key (or lift the handset at the Single Line Terminal) and choose from the following dial access codes: 741 = Call Forward – Immediate (PRG 15-07 or SC 751: code 10) 742 = Call Forward – Busy (PRG 15-07 or SC 751: code 11) 743 = Call Forward –...
Page 382 SL1100 ISSUE 2.0 Recording Your Call To record your active call in your mailbox: Multiline Terminal Press the Voice Mail Record key (PRG 15-07 or SC 751 : code 78) You hear a beep and your Record key flashes. The system beeps periodically to remind you that you are recording.
Page 383: Using Directory Dialing
ISSUE 2.0 SL1100 Do nothing. The message is automatically being recorded in your mailbox. The broadcast stops when your caller hangs up. - OR - Lift the handset to intercept the call. You connect to the caller. The system records the first part of the message in your mailbox. The line key changes from red to green.
Page 384 SL1100 ISSUE 2.0 In this example, Answer Table 1 routes calls as follows: • Schedule 1 uses Routing Mailbox 2 and runs Sunday from 8:30 AM to 5:00 PM. • Schedule 2 uses Subscriber Mailbox 3 and runs Wednesday from 10:30 AM to 5:00 PM.
Page 385 ISSUE 2.0 SL1100 • Schedule 1 uses Routing Mailbox 1 and runs Sunday through Wednesday from 8:30 AM to 5:00 • Schedule 2 uses Routing Mailbox 2 and runs Thursday and Friday from 11:00 AM to 1:00 PM. • At all other times, routing is handled by the Default Mailbox specified in PRG 47-11-03 : Default Mailbox Category and PRG 47-11-03 : Default Mailbox Number.
Page 386 SL1100 ISSUE 2.0 Type 3 (Date) Example Answer Table 1 Answer Schedule 1 47-12-01 : Entry01 Schedule Type = 2 Answer Schedule 1 is a Range of 47-12-02 : Entry01 MB Ctg = 3 Days schedule that starts schedule 47-12-02 : Entry01 MB Num = 1 that runs every day from 8:30 AM to 5:00 PM.
Page 387: Inmail-Automatic Access To Vm By Caller Id
ISSUE 2.0 SL1100 InMail-Automatic Access to VM by Caller ID Description An InMail mailbox can be associated with a specific caller ID (CID) number. When that CID number is presented to the InMail, it automatically logs the user into their mailbox. This greatly improves VM accessibility for outside callers.
Page 388 SL1100 ISSUE 2.0 Default Settings Disabled System Availability Terminals All Multiline Terminals Trunks The following Trunks support sending Caller ID: • Analog Line • ISDN Line (BRI) • ISDN Line (PRI) • SIP Line • H.323 Line Required Component(s) • CPU card •...
Page 389 ISSUE 2.0 SL1100 Program Program Name Default Number 22-11-06 DID Translation Table Number Conversion – Transfer Destination Number 2 25-03-01 VRS/DISA Transfer Ring Group With Incorrect Dialing 25-04-01 VRS/DISA Transfer Ring Group With No Answer/Busy Operation Retrieve VM Messages To retrieve VM messages from outside of office:...
Page 390 SL1100 ISSUE 2.0 PRG 15-22-01: Mobile Extension Target Setup No.0 -> 4321 PRG 13-04-11: Speed Dial area No.0 -> 100 (VM BOX) Call DIL number. After the VM is answered, user can enter VM Box 100 directly. 1-378 InMail-Automatic Access to VM by Caller ID...
Page 391: Inmail-Cascade Message Notification
ISSUE 2.0 SL1100 InMail-Cascade Message Notification Description If an extension user receives a new message in their mailbox, Cascading Message Notification will call them at up to five preset destinations to let them know a new voice mail message has arrived. A destination can be an outside number (such as a cell phone, pager, or home office) or a co-worker's extension.
Page 392: Figure 1-21 Cascade Message Notification Flow Chart-1
SL1100 ISSUE 2.0 Figure 1-21 Cascade Message Notification Flow Chart-1 1-380 InMail-Cascade Message Notification...
Page 393: Figure 1-22 Cascade Message Notification Flow Chart-2
ISSUE 2.0 SL1100 Figure 1-22 Cascade Message Notification Flow Chart-2 Features and Specifications Manual 1-381...
Page 394: Figure 1-23 Cascade Message Notification Flow Chart-3
SL1100 ISSUE 2.0 Figure 1-23 Cascade Message Notification Flow Chart-3 Message Notification to Normal Telephone Numbers Below is a basic overview of how Message Notification works with phone numbers assuming the retry attempts are at default. The system determines which numbers are internal extensions or external numbers by the system dial plan settings.
Page 395 ISSUE 2.0 SL1100 When the subscriber receives a new message, the InMail dials the first active destination in the cascade that should receive the Message Notification. • InMail waits up to 30 seconds (approximately five rings) for ringback, reorder, busy or voice activity from the called number.
Page 396 SL1100 ISSUE 2.0 Required Component(s) CPU with PZ-VM21 Daughter Board InMail CompactFlash and SL-VM-ADVANCE license Related Features None Guide to Feature Programming Program Number Program Name Default 47-01-07 InMail System Options – Digital Pager Callback Number 47-01-08 InMail System Options – Delay in Dialing Digital Pager Callback...
Page 397 ISSUE 2.0 SL1100 Operation To set up Cascade Notification: The Display Information and Soft keys are available for IP Multiline Telephone & SL1100 Multiline Telephone. Access the All Message Notification Setting menu. Log onto Subscriber Mailbox. > Dial OP (67) / Press "More >"...
Page 398 SL1100 ISSUE 2.0 • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) On/On: Turn All Notifications on. Off/Off: Turn All Notifications off. Dest/Destinations: Proceed to notification Destination Selection Menu. Back/Back: Go back to Notification Type Selections Menu.
Page 399 If phone number already exists, Dial E (3) / Press "Enbl". Dial D (3) / Press "Disbl". • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) Enbl/Enable: Turn destination [x] notifications on. Disbl/Disable: Turn destination [x] notifications off.
Page 400 SL1100 ISSUE 2.0 Message Notification Programming (Monday) (V2.0 Added) Message Notification Programming (Tuesday) (V2.0 Added) 10. Message Notification Programming (Wednesday) (V2.0 Added) 11. Message Notification Programming (Thursday) (V2.0 Added) 1-388 InMail-Cascade Message Notification...
Page 401 14. Message Notification Programming (Notification Type) 15. Message Notification Programming (Number) 16. Message Notification Programming (Security Code Required) • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) Req/Required: Turn "Security Code Required" flag On. NoReq/Not Required: Turn "Security Code Required" flag Off.
Page 402 ISSUE 2.0 17. Message Notification Programming (Busy Attempt count) • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) Next/Next: Keep current setting and proceed to RNA Attempt menu. Exit/Exit: Keep current setting and return to main Notification menu.
Page 403 ISSUE 2.0 SL1100 7-23 4:35PM STA101 Menu VM:xx CL:xx Press VM:xx Log onto Subscriber Mailbox Vmail - Mailbox : Msgs New:0 Arch:0 Lstn Greet LvMsg More> Dial 67 Press More Vmail - Mailbox : Msgs New:0 Arch:0 Setup RcNam More>...
Page 404 SL1100 ISSUE 2.0 Message Notification Main menu Message Notification Programming (Begin Hour) Notification Begin: 12AM Dest @ Disabld 12AM-12AM Phone: Enbl Disbl Chnge Back Next Exit Press Press Press Dial 2 Press Press Press Enbl : Dial 3 Chnge : Dial 2...
Page 405 ISSUE 2.0 SL1100 Message Notification Programming (Tuesday) Day of Week:Tue-Enabled Enbl Disbl Next Exit Tuesday is Enabled PRG47-20-09(3) PRG47-22-09(3) Press Press Press Press Enbl Disbl : Dial 3 Next : Dial Back : Dial # Tuesday is Disabled PRG47-20-09(3) Day of Week:Tue-Disabld...
Page 406: Inmail-Email Notification
SL1100 ISSUE 2.0 InMail-Email Notification Description Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new message. The email can optionally include the recorded message as a .wav file attachment. To hear the message, the email recipient double-clicks the .wav attachment to have the message play in their wav player (such as Windows Media Player).
Page 407 ISSUE 2.0 SL1100 Like any other email client, Email Notification uses the From field to identify the person that left the message being delivered. In the email message, the data in the From field is formatted as Name [Reply To], where: •...
Page 408: Table 1-29 Typical Sms Notification (No Wav File)
VOICE MESSAGE ARRIVED ON MONDAY, SEPT lines to best fit the screen. 17@3:51 PMDURATION: 0M 6S ------------NEC [1 OF 2] SENT: 3:51PM 09/17 POP3 Login InMail Email Notification supports POP3 Login. The logic of this method is that it allows a user to send e-mail from any location, as long as they can demonstrably also fetch their mail from the same place.
Page 409 ISSUE 2.0 SL1100 Provider Email Address for SMS Text Message Alltel yourcellphonenumber@message.alltel.com AT&T Wireless yourcellphonenumber@mobile.att.net OR yourcellphonenumber@mmode.net Boost Mobile yourcellphonenumber@myboostmobile.com Cingular yourcellphonenumber@mobile.mycingular.com OR yourcellphonenumber@cingularme.com Nextel yourcellphonenumber@messaging.nextel.com OR yourcellphonenumber@page.nextel.com Sprint PCS yourcellphonenumber@messaging.sprintpcs.com T-Mobile yourcellphonenumber@tmail.com OR yourcellphonenumber@tmomail.net Verizon yourcellphonenumber@vtext.com Virgin Mobile yourcellphonenumber@vmobl.com...
Page 410 SL1100 ISSUE 2.0 Guide to Feature Programming Program Program Name Default Note Number 47-02-20 InMail Station Mailbox Options – Enable E-mail Notification 47-02-21 InMail Station Mailbox Options – E-mail Address No setting 47-02-22 InMail Station Mailbox Options – Include Message as Attachment 47-02-23 InMail Station Mailbox Options –...
Page 411: Table 1-33 Turn Email Notification On Or Off
ISSUE 2.0 SL1100 Program Program Name Default Note Number 47-20-12 Station Mailbox Message Notification Options – Day of Week Wed- (V2.0 Added) nesday 47-20-13 Station Mailbox Message Notification Options – Day of Week (V2.0 Added) Thursday 47-20-14 Station Mailbox Message Notification Options – Day of Week Fri- (V2.0 Added)
Page 412 SL1100 ISSUE 2.0 To Turn Email Notification On or Off [On] Select to turn email notification on. • Alternately dial O (6) [Off] Select to turn email notification off. • Alternately dial O (6) [Back] Select to exit without making any changes.
Page 413: Inmail-Find-Me Follow-Me
ISSUE 2.0 SL1100 InMail-Find-Me Follow-Me Description Find-Me Follow-Me helps an outside caller locate an extension user who is not at their desk. If their call is unanswered and is picked up by voice mail, the caller has the option of dialing a digit to try up to three alternate Find-Me Follow-Me destinations.
Page 414 Group Mailbox Find-Me Follow-Me Options – Find-Me Follow-Me Number Refer to Program- ming Manual. Operation To set up Find-Me Follow-Me: The Display Information and Soft keys are available for IP Multiline Telephone & SL1100 Multiline Telephone. Setting Up Message Notification Log On to Subscriber Mailbox. OP (67) Access the Mailbox Options menu.
Page 415 ISSUE 2.0 SL1100 Setting Up Message Notification D (3) Change your Find-Me Follow-Me destinations. [Dest] Back up to the previous level without changing your entry. [Back] Enter the destination number to change. [Dest1] [Dest2] [Dest3] Back up to the previous level without changing your entry.
Page 416: Inmail - Language Setting
SL1100 ISSUE 2.0 InMail - Language Setting Description The Language setting feature allows the telephone display language and the InMail mailbox language to be changed from the telephone. This can be used to change either the user’s phone or another specified telephones display and InMail language if allowed in system programming.
Page 417 Class of Service Options (Supplementary Service) – Language Se- lection for Specific Extension Operation To Language Setting Operation: The Display Information and Soft keys are available for IP Multiline Telephone & SL1100 Multiline Telephone. From an Idle Display Phone (When PRG15-02-60 = 0) Prog...
Page 418 SL1100 ISSUE 2.0 From an Idle Display Phone (When PRG15-02-60 = 0) Choose Select desired language, press down arrow to advance to Lang next page. Press softkey for desired language. Press Speaker Exit VMail To change spoken InMail mailbox language press VMail Softkey.
Page 419: Inmail Park And Page
ISSUE 2.0 SL1100 InMail Park and Page Description InMail Park and Page can automatically Park a call at an extension and Page the user with a recorded Paging Message announcing the parked call. The called extension user can then go to any telephone and implement Personal Park to pick up the call.
Page 420: Table 1-34 Park And Page Call Handling
SL1100 ISSUE 2.0 Default Settings Park and Page and Automated Attendant Direct to Voice Mail are disabled. For transferred outside calls, direct inward lines and direct inward dialing refer to Table 1-34 Park and Page Call Handling on page 1-408.
Page 421 ISSUE 2.0 SL1100 1 (Yes) 1 (IMM) 1 (Yes) Caller immediately hears greeting and can leave a mes- sage. **1. For a Screened Transfer (STRF) with a Next Call Routing Mailbox assigned, caller can dial 1 to leave a message or 2 for other options.
Page 422: Table 1-36 Recording Your Paging Message
SL1100 ISSUE 2.0 Program Program Name Input Data Default Number 47-06-16 Group Mailbox Subscriber Options – Pag- 0 = RNA ing Option 1 = Immediate Operation To record your paging message refer to Table 1-36 Recording Your Paging Message on page 1-410.
Page 423: Table 1-38 Picking Up A Parked Call
ISSUE 2.0 SL1100 Recording Your Paging Message In these Instructions: [Telephone Softkey] [Back] Select to go back to the Mailbox Options Menu. To retrieve a call parked in a personal parked orbit refer to Table 1-38 Picking Up a Parked Call on page 1-411.
Page 424: Inmail Upload Download Audio
User Pro Access Options There are two different User Pro login types available to make changes. To login, open an Internet browser and enter the IP of the SL1100 LAN port in the address line. At default, the IP address is 192.168.0.10.
Page 425: Table 1-39 Default Incoming Ringing Tone
ISSUE 2.0 SL1100 UA Home Page Telephone Setting VM messages VRS messages ? Individual Extension? and Greetings (All mailboxes) UB Home Page Feature Setup One Touch Key Function Key Virtual Assignment Extension Ring InMail Station VM messages Options (Own subscriber mailbox)
Page 426 SL1100 ISSUE 2.0 • It is not possible to upload/download/delete multiple files simultaneously. • The mailbox will be inaccessible from the telephone under these conditions: - Mailbox XXX will not be accessible when opening the telephone setup screen of extension XXX by UA or UB mode in User Pro.
Page 427: Troubleshooting
ISSUE 2.0 SL1100 System Availability Terminals All Terminals Required Component(s) CPU with PZ-VM21 Daughter Board InMail CompactFlash and SL-VM-ADVANCE license Related Features InMail Voice Response System (VRS) Upload Download Audio Guide to Feature Programming Program Program Name Input Data Default...
Page 428 SL1100 ISSUE 2.0 Error Message Cause The selected file has already been deleted. When the file selected for deletion has already been deleted. Cannot upload the file since the original file is When the file to be replaced is being used when trying to upload the re- being used by another session.
Page 429 ISSUE 2.0 SL1100 Changing Mailbox Greetings using User Admin Mode (UA) Audio files up to 1 MB may be uploaded to the InMail for any mailbox greeting. In order for uploaded greetings to play on the InMail they must be in the proper format. Audio files not recorded in the proper format may not playback on the Inmail.
Page 430 SL1100 ISSUE 2.0 To delete a greeting, click on the red X to the right of the appropriate greeting. • Under Message No, enter the greeting number to be replaced on the voice mail. • Browse to find the location where the greeting file is stored.
Page 431: Intercom
ISSUE 2.0 SL1100 Intercom Version 2.0 or higher software provides the special ring tone when pre-assigned extension places an intercom call. Description Intercom gives extension users access to other extensions. This provides the system with complete internal calling ability. Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset.
Page 432 SL1100 ISSUE 2.0 Required Component(s) None Related Features Handsfree Answerback/Forced Intercom Ringing Intercom Line Preference Name Storing Guide to Feature Programming Program Program Name Default Note Number 11-11-13 Service Code Setup (for Setup/Entry Operation) - Dis- play Language Selection for Multiline Terminal...
Page 433: Table 1-40 Incoming Ringing Tone
ISSUE 2.0 SL1100 Handsfree Answerback/Forced Intercom Ringing: Program Num- Program Name Default 20-02-12 System Options for Multiline Telephones - Forced Inter- com Ring (ICM Call Type) 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Ex-...
Page 434 SL1100 ISSUE 2.0 Dial extension number (or 0 for your operator). Your call may voice-announce or ring the called extension. Dial 1 to change the way your call alerts the called extension. If the extension you call is busy or does not answer, you can dial another extension without hanging To answer an Intercom call: If you hear two beeps, speak toward telephone.
Page 435: Ip Multiline Station (Sip)
IP Multiline Station (SIP) Description The SL1100 system supports IP Terminals. IP Terminals have the same look and functionality of typical Multiline Terminals, but they are connected to the CPU via IP rather than by a hardwired connection to a Digital Station Port.
Page 436: Table 1-41 Example - System Setting
The NAPT (Network Address Port Translation) feature gives the SL1100 the ability to “traverse” its own subnet. With NAPT used in the SL1100, the network administrator can place the CPU and the VoIPDB in the customers LAN while still making it accessible to users outside the local LAN.
Page 437 ISSUE 2.0 SL1100 Internet Router A 10.1.1.1 10.1.1.2 Router B System 172.16.0.254 172.17.0.254 IP Terminal IP Address 172.17.0.100 VoIP LAN IP Address SIP Port 172.16.0.10 5060 VoIP GW IP Address 172.16.0.20 SIP Port 5080 Figure 1-25 Example- NAT Traversal Table 1-41 Example - System Setting...
Page 438 (silence may be heard while this conversion is made by the system). Although the peer to peer feature is supported for IP Station-to-IP Station calls, the SL1100 KSU must still have a registered VoIPDB installed in the system.
Page 439 Quality of Service (QoS) initiatives, all of which are controlled by the network and Internet service providers. Because these variables are not under its control, NEC cannot guarantee the performance of the user’s IP-based remote voice solution. Therefore, NEC recommends connecting VoIPDB equipment through a local area network using a Private IP address.
Page 440 • The SL1100 Desktop Application does not support Network Address Translation (NAT). Because of this, any Desktop Applications must appear to be on the same network as the SL1100 VoIP Interface (VoIPDB). For remote Desktop Applications, like SP310 Softphone, this can be achieved by a VPN connection to the network the SL1100 resides on.
Page 441: Required Software
ISSUE 2.0 SL1100 System Availability Terminals All IP Multiline Terminals Required Software None Required Component(s) CPU with VoIPDB installed Related Features None Guide to Feature Programming IP Multiline Station (SIP): Program Program Name Default Number 10-12-02 CPU Network Setup - Subnet Mask 255.255.255.0...
Page 442 VoIPDB Basic Setup - RTCP Port Number (RTP Port Num- VoIP GW1 = 10021 ber + 1) In addition to the above programming, define the programming options as required for the system features. Refer to the SL1100 Programming Manual for programming details. Operation None 1-430...
Page 443: Ip Multiline (Sip) - Ml440
Unlike other in-building wireless solutions for the SL1100, the ML440 is an integrated multiline handset capable of supporting the key elements of a SMB mobile solution. A complete list of supported features can be found below.
Page 444: Table 1-44 Handset Features
• The ML440 and AP20 system cannot be used on multiple SIP servers at the same time. • The ML440 does not support voice announce calls. If the SL1100 is set to voice in PRG 20-02-12 then each phone should dial use access code 723 to set the phone to ring on internal calls. The ML440 should also be put in their own class of service with PRG 20-08-11 enabled.
Page 445: Table 1-45 Supported System Feature List
ISSUE 2.0 SL1100 Local Feature ML440 Built-in vibrator Speakerphone mode Bluetooth headset Headset Backlit for keys Volume key up/down Mute key Soft Keys based on status call • Hold • Conference • Transfer Centralized Directory Table 1-45 Supported System Feature List...
Page 446 SL1100 ISSUE 2.0 Feature Name ML440 Comments Note Call Monitoring Can monitor but cannot use the microphone toggle fea- ture. The handset mute button is the only way to mute audio from handset during monitoring. Call Redirect Call Waiting/Camp-On Callback...
Page 447 ISSUE 2.0 SL1100 Feature Name ML440 Comments Note Ecology E911 Compatibility Flash Flexible System Numbering Flexible Timeouts Forced Trunk Disconnect Group Call Pickup Group Listen Hands free and Monitor This is a function of the ML440 Handset. Hands free Answerback/Forced...
Page 448 This is a function of the ML440 Handset. Mobile Extension • Callback to Mobile Phone Multiple Trunk Types Music on Hold Callers to a ML440 hear SL1100 MOH. Calls made from ML440 handsets do not hear MOH. Name Storing Navigation Key Night Service...
Page 449 SL Desktop Suite Softkeys ML440 Handset Softkeys are fixed and do not follow SL1100 Softkey settings Station Hunt Station Message Detail Record- Station Name Assignment - User ML440 Handset must be power cycled for change to Programmable show on handset.
Page 450 SL1100 ISSUE 2.0 Default Settings None System Availability Terminals ML440 Handset Required Components AP20 Base Unit CPU with VoIPDB installed Related Features IP Multiline Station (SIP) Intercom Loop Keys Guide to Feature Programming Program Num- Program Name Default 10-12-01 CPU Network Setup - IP Address 192.168.0.10...
Page 451 PRG 13-04-01, to ring at the same time. If the (default = 0) user requires their calls to forward back to the voice mail in the SL1100, in a no answer condition, set the mobile extension to call forward no answer to the voice mail pilot number. 24-09-02...
Page 452 SL1100 ISSUE 2.0 Program Num- Program Name Default 84-26-03 VoIPDB Basic Setup - RTCP Port Number (RTP Port Num- VoIP GW1 = 10021 ber + 1) Operation Refer to the ML440 User Guide for detailed operation information. 1-440 IP Multiline (SIP) - ML440...
Page 453: Ip Single Line Terminal (Sip)
SIP (Session Initiation Protocol) is used for Voice over Internet Protocol. It is defined by the IETF (Internet Engineering Task Force) RFC3261. Other RFC designations, such as RFC3842, refer to a later implementation of SIP and may be supported by the SL1100. Commonly called SIP Station, this feature is used for IP Stations using SIP.
Page 454 Network. • The VoIPDB supports a maximum of 32 VoIPDB connections. • Duplex mode (Auto or Full) and speed (10 or 100 mbps) are configured via SL1100 unit programming. In voice communication, particularly Internet telephony, the Mean Opinion Score (MOS) provides a numerical measure of the quality of human speech at the circuit destination.
Page 455: Table 1-47 Feature Support Table For Standard Sip Device
• The Exclusive Hold Recall Timer is used when an internal call from a Single Line telephone or 3rd party SIP telephone is placed on Hold. • Each SIP phone that is registered to the SL1100 requires the following license: SL-IP-SIPEXT-1 LIC (License Code 5111).
Page 456 SL1100 ISSUE 2.0 Feature Name Standard SIP Comments Note Callback Caller ID Caller Return Caller ID Call Return is a SIP device feature not a system feature. Caller ID Caller ID is shown only on ISDN or Analog CO trunks that are directed at the SIP device. Caller ID will not display for calls transferred to the SIP device.
Page 457 ISSUE 2.0 SL1100 Feature Name Standard SIP Comments Note Group Call Pickup Group Listen Handset Mute/Handset Cutoff Handset mute is a function of the SIP device. Handsfree and Monitor Hands-free is a feature of the SIP device. Handsfree Answerback/Forced In-...
Page 458 SL1100 ISSUE 2.0 Feature Name Standard SIP Comments Note Prime Line Selection Prime Line Selection can be assigned for Stand- ard SIP devices, however when this is done the telephones cannot access ICM dial tone. Private Line Programmable Function Keys...
Page 459 ISSUE 2.0 SL1100 Feature Name Standard SIP Comments Note Voice Over By nature, this is a SIP device. Voice Over Voice Response System (VRS) - Call Forwarding – Park and Page Volume Controls Volume control is a function of the client device.
Page 460 SL1100 ISSUE 2.0 VoIP ToS Setup: The SL1100 supports Quality of Service (QoS) Marking for the Session Initiation Protocol (SIP). Program Num- Program Name Default 84-10-01 ToS Setup - ToS Mode IP Extension Numbering: Program Num- Program Name Default 11-02-01 Extension Numbering Station Port No.
Page 461: Sip Extension Basic Information Setup
ISSUE 2.0 SL1100 Program Num- Program Name Default 84-19-35 SIP Extension IP CODEC Information Basic Setup - G.722 30 (ms) Jitter Buffer (min) 84-19-36 SIP Extension IP CODEC Information Basic Setup - G.722 60 (ms) Jitter Buffer (Average) 84-19-37 SIP Extension IP CODEC Information Basic Setup - G.722...
Page 462: Figure 1-27 Example - Sip Terminal
Enter the Subnet Mask Address. Default Gateway 0.0.0.0 Enter the Default Gateway address. VoIPDB Address 0.0.0.0 Enter the VoIPDB IP Address. This information can be located in PRG 10-12-09 SL1100 Network Setup IP Address. 1-450 IP Single Line Terminal (SIP)
Page 463 ISSUE 2.0 SL1100 Program/ Description/Selection Default Assigned Data Comments Item No. Extension Number Assign the SIP Terminal extension. This infor- mation must match PRG 11-02-01 Extension Numbering. Operation None Features and Specifications Manual 1-451...
Page 464: Ip Trunk - (Sip) Session Initiation Protocol
Description The SL1100 IP Trunk SIP package sends the real time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put into frames to be sent over a network using Internet protocol.
Page 465 ISSUE 2.0 SL1100 Conditions • A maximum of 32 IP Trunks are supported in the SL1100. • SIP trunks are assigned in increments of two. Please note that if odd port number is set it will use 1 extra port.
Page 466 SL1100 ISSUE 2.0 Program Program Name Default Note Number 10-12-09 CPU Network Setup - IP Address 172.16.0.10 10-12-10 CPU Network Setup - Subnet Mask 255.255.0.0 10-12-11 CPU Network Setup - NIC Setup 10-19-01 VoIP DSP Resource Selection Resource 1 = 1...
Page 467 ISSUE 2.0 SL1100 Program Program Name Default Note Number 14-01-24 Basic Trunk Data Setup - Trunk-to-Trunk Outgoing Caller ID through Mode 14-02-01 Analog Trunk Data Setup - Signaling Type (DP/DTMF) 14-05-01 Trunk Group - Trunk Group Number Trunk Port 1~84 = Prior-...
Page 468 SL1100 ISSUE 2.0 Program Program Name Default Note Number 84-13-31 SIP Trunk CODEC Information Basic Setup - DTMF Payload Number 84-13-32 SIP Trunk CODEC Information Basic Setup - DTMF Relay Mode 84-13-33 SIP Trunk CODEC Information Basic Setup - G.722 Audio...
Page 469 ISSUE 2.0 SL1100 Operation SIP Trunk E.164 Support: To make a call using E.164 number format: Lift the handset or press Speaker. Dial 00441202223344#. The system automatically modifies the required header fields of the SIP INVITE message using the configuration settings in the table below before forwarding to the ITSP.
Page 470 SL1100 ISSUE 2.0 4902131795770 3-5 11:17 Store DEL Original Delete and replace the + and matched country code from an incoming SIP INVITE using E.164 numbering scheme: PRG 84-14-16 PRG 84-14-13 Description/Comments 1: Mode 1 1: ON With a SIP INVITE for incoming calls. When a + is presented as the international...
Page 471 ISSUE 2.0 SL1100 Delete and replace the + and matched country code from an incoming SIP INVITE using E.164 numbering scheme: PRG 84-14-16 PRG 84-14-13 Description/Comments 2: Mode 2 1: ON With a SIP INVITE for incoming calls. When a + is presented as the international...
Page 472: Isdn Compatibility
SL1100 ISSUE 2.0 ISDN Compatibility Description ISDN-PRI ISDN-PRI (Integrated Service Digital Network - Primary Rate Interface) is a Public Switched Telephone Network (PSTN) service that provides 23 B channels and a single D channel (23B+1D) for trunking. Caller ID indication displays the calling party telephone number on the LCD of the Multiline Terminal for CO incoming calls.
Page 473: Table 1-48 Restrictions For Calling Party Names
1~7 or anything other than 0. • Restrictions for Calling Party Name: The SL1100 supports receiving the name from the Network in supported formats only and cannot send the Calling Name. Refer to Table 1-48 Restrictions for Calling Party Names on page 1-461.
Page 474 SL1100 ISSUE 2.0 • B-Channel to Trunk Association When an Incoming ISDN-PRI call is received, the system assigns the lowest trunk number of the ISDN circuit to the incoming call associated with the B-Channel. When an Outgoing call is placed using the ISDN-PRI, the system assigns the Trunk and B-Channel association according to the chart below.
Page 475 • When a call originates from a virtual extension, the Calling Party Name for the virtual extension is sent. It does not follow the setting in PRG 15-18-02. • Calling Party Name is dependant upon the carrier. The network carrier must allow the SL1100 to edit the Calling Party Name information.
Page 476 The SL1100 will analyze the digits received from the Telco starting from the last digits working towards the first digits. Example: If the SL1100 was set to receive 4 digits and the Telco sent 10 digits (214-555-1000) the SL1100 would route off of the last 4 digits re- ceived (1000).
Page 477 10-39-01 * Fractional Setup 0 = Disable (when disabled the sys- This program is used to enable/disable the SL1100's ability to use a tem will assign the PRI as a full PRI fractional PRI or T1. and use 24 trunks.)
Page 478 0 = Standard Assign the protocol that is to be used for the ISDN service. 3 = DMS (A211) The setting in the SL1100 MUST match the setting that the Telco has 4 = 5ESS configured. 5 = DMS (A233)
Page 479 The SL1100 will analyze the digits received from the Telco starting from the last digits working towards the first digits. Example: If the SL1100 was set to receive 4 digits and the Telco sent 10 digits (214-555-1000) the SL1100 would route off of the last 4 digits re- ceived (1000).
Page 480 SL1100 ISSUE 2.0 Programming Flowchart for ISDN-PRI - Answering Calls Start In PRG 10-03-01, determine the mode of the IP4WW-1PRIU-C1(0=not set, 1=T-Bus) Is the CRC Multi-Frame In PRG 10-03-03, In PRG 10-03-03, (CRC4) enter '1'. enter '0'. used? In PRG 10-03-04, select the Layer 3 timer type (1-5). The timer...
Page 481 ISSUE 2.0 SL1100 Should the sub-address In PRG 20-09-03, set the In PRG 20-13-23, set the ID be display for extension's COS to '1'. extension's COS to '0'. incoming calles? Should an extension In PRG 20-13-23, In PRG 20-13-23, be able to display the reason why...
Page 482 SL1100 ISSUE 2.0 Do you want In PRG 22-01-04, unanswered PRI In PRG 22-01-04, Do not Reroute enter 0. calls to reroute if enter 0. reroute unanswered? In PRG 22-08-01, enter the no-answer Ring Group for unanswerd PRI calls. For each extension in the...
Page 483 ISSUE 2.0 SL1100 Programming Flowchart of ISDN-PRI - Placing Calls Start In PRG 10-03-01, determine the mode of the IP4WW-1PRIU-C1 (0=not set, 1=T-Bus) Is the CRC In PRG 10-03-03, In PRG 10-03-03, Multi-Frame ebter '0'. ebter '1'. (CRC4) used? In PRG 10-03-04, select the Layer 3 timer type (1-5). The timer...
Page 484 SL1100 ISSUE 2.0 In PRG 15-01-04, In PRG 15-01-04, Should Caller ID be included enter 1 In PRG enter 0 In PRG in the call's setup message? 10-03-05 enter 0 10-03-05 enter 1. In PRG 20-09-03, enter In PRG 20-09-03, enter...
Page 485 ISSUE 2.0 SL1100 In PRG 21-01-03, enter Is the amount of time the system waits before the interval for the placing the call in a talk state sufficient? trunk interdigit timer. In PRG 15-07-01, assign In PRG 15-07-01, do not Should extension users function keys as line keys.
Page 486: Isdn Compatibility - Isdn 2 B-Channel Transfer
SL1100 ISSUE 2.0 ISDN Compatibility - ISDN 2 B-Channel Transfer Description This ISDN PRI 2 B-Channel Transfer feature allows the system to receive a call on one B-Channel and transfer it back out on a second B-Channel (Trunk-to-Trunk transfer on the Telco side). When the transferred call connects, both of the B-Channels are then released and available for either making or receiving another call.
Page 487 ISSUE 2.0 SL1100 Related Features Central Office Calls, Answering Central Office Calls, Placing Direct Inward Dialing (DID) Direct Inward Line (DIL) E911 Compatibility Forced Trunk Disconnect Programmable Function Keys Station Message Detail Recording Transfer Guide to Feature Programming Program Program Name...
Page 488: Last Number Redial
SL1100 ISSUE 2.0 Last Number Redial Description Last Number Redial allows an extension user to quickly redial the last number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in system memory the last 36 digits a user dials. The number can be any combination of digits 0~9, # and .
Page 489 ISSUE 2.0 SL1100 System Availability Terminals All Stations Required Component(s) None Related Features Automatic Route Selection (ARS/F-Route) Repeat Redial Save Number Dialed Guide to Feature Programming Program Number Program Name Default 11-12-12 Service Code Setup (for Service Access) - Last Number...
Page 490 SL1100 ISSUE 2.0 At the Multiline Terminal, press Speaker key or lift the handset (optional). The system automatically selects a trunk from the same group as your original call. Press the Redial key. - OR - At the Single Line Terminal, lift the handset.
Page 491 ISSUE 2.0 SL1100 To check the number saved for Last Number Redial (When set PRG 15-02-60:1 or 2) Press the Right Cursor key once. The stored number dials out if you: • Lift the handset, - or - • Press Speaker key.
Page 492: Licensing
SL1100 ISSUE 2.0 Licensing Description Licenses are used to activate certain features and applications for the SL1100. The SL1100 system provides the following licenses: System Licenses: System Capacity • IP Trunk - Additional SIP Trunk Port License (Initially 4 Ports bundled) •...
Page 493 CPU. This can be done only once per CPU. Conditions • The recovery license can be used only once for each SL1100 CPU. • When the recovery license is generated, it gives the date that the license ends (30 days includes the day generated).
Page 494: Table 1-49 License Information
SL1100 ISSUE 2.0 Program Number Program Name Default 10-50-02 License Information - License Quantity 0 ~ 32767 10-50-03 License Information - Campaign License Quantity 0 ~ 32767 10-50-04 License Information - Campaign License Remaining Days 0 ~ 9999 10-52-01 Free/Demo License Information - Remaining days of Free/Demo Li-...
Page 495 ISSUE 2.0 SL1100 Upload the License File via WebPro/PCPro Manually register the software key. Save the license file. Connect to the system. Go to the Feature Activation screen. Click on Load File. Select the location of the license file to upload.
Page 496: Line Preference
SL1100 ISSUE 2.0 Line Preference Description Line Preference determines how a Multiline Terminal user places and answers calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference. Incoming Line Preference Incoming Line Preference establishes how a Multiline Terminal user answers calls. When a call rings the Multiline Terminal, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference).
Page 497 ISSUE 2.0 SL1100 Required Component(s) None Related Features Direct Inward Line (DIL) Ring Groups Trunk Groups Guide to Feature Programming Program Num- Program Name Default 14-05-01 Trunk Group - Trunk Group Number Trunk Port 1~84 = Priority 1~84 14-06-01 Trunk Group Routing - Priority Order Number...
Page 498: Long Conversation Cutoff
SL1100 ISSUE 2.0 Long Conversation Cutoff Description For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined time. The timer begins when the trunk is seized and disconnects the call after the time expires.
Page 499 ISSUE 2.0 SL1100 Guide to Feature Programming Program Num- Program Name Default 14-01-14 Basic Trunk Data Setup - Long Conversation Cutoff 14-01-15 Basic Trunk Data Setup - Long Conversation Alarm Be- fore Cut Off 20-06-01 Class of Service for Extensions...
Page 500: Loop Keys
SL1100 ISSUE 2.0 Loop Keys Description Loop keys are uniquely programmed function keys that simplify placing and answering trunk calls. There are three types of loop keys: Incoming Only, Outgoing Only and Both Ways. Incoming Only Loop Keys Incoming Only loop keys are for answering trunk calls. An extension can have an incoming loop key for a specific trunk group (fixed) or a “catch all”...
Page 501 ISSUE 2.0 SL1100 System Availability Terminals Multiline Terminals Required Component(s) None Related Features Automatic Route Selection (ARS) / Central Office Calls, Answering / Central Office Calls, Placing Program incoming and outgoing access and routing options. Off Hook Signaling If enabled, a user hears Call Waiting beeps if additional calls are waiting behind a loop key.
Page 502 SL1100 ISSUE 2.0 Program Program Name Default Note Number 22-05-01 Incoming Trunk Ring Group Assign- ment Operation To place a call on a loop key: Press outgoing or both ways loop key. You hear dial tone and the key lights green.
Page 503: Maintenance
SL1100 Maintenance Description The SL1100 system has several utilities to assist in troubleshooting and diagnosing problems both during and after installation. Side Tone Auto Setup Per each analog trunk (or all analog trunks) the most suitable Codec Filter setting for PRG 81-07 can be automatically adjusted using PRG 90-68-01 and 02.
Page 504 SL1100 ISSUE 2.0 Conditions Side Tone Auto Setup • The system needs to be idle for the Side Tone Auto Setup to be used. • When measured trunk is busy, disconnected, outgoing call restricted, or selected trunk is not analog trunk, ERROR will be displayed on the LCD of the programming terminal.
Page 505: Meet Me Conference
ISSUE 2.0 SL1100 Meet Me Conference Description With Meet Me Conference, an extension user can set up a Conference with their current call and up to 16 other internal or external parties. Each party joins the Conference by dialing a Meet Me Conference code.
Page 506 SL1100 ISSUE 2.0 Program Program Name Default Note Number 31-01-04 System Options for Internal/External Paging - 90 (seconds) Privacy Release Time For additional programming for Paging, refer to the Paging External on page 1-559 Paging Internal on page 1-564 features.
Page 507 ISSUE 2.0 SL1100 Single Line Terminal While on a call, hookflash and dial #1. Dial Paging code [Internal 701, or Combined ( 1)] and the Paging Zone. Announce the zone. When a co-worker answers your page, press hookflash twice. Repeat steps 1~4 for each co-worker you want to add.
Page 508: Meet Me Paging
SL1100 ISSUE 2.0 Meet Me Paging Description Meet Me Paging allows an extension user to Page a co-worker and privately meet with them on a Page zone. The Paging zone is busy to other users while the meeting takes place. While the co- workers meet on the zone, no one else can hear the conversation, join in or make an announcement using that zone.
Page 509 ISSUE 2.0 SL1100 Guide to Feature Programming Program Num- Program Name Default 11-12-21 Service Code Setup (for Service Access) - Meet- Me Answer to Specified Internal Paging Group 11-12-22 Service Code Setup (for Service Access) - Meet- Me Answer to External Paging...
Page 510 SL1100 ISSUE 2.0 Meet Me Internal Page To make a Meet Me Internal Page: At the Multiline Terminal, press Speaker key or pick up the handset. - OR - At the Single Line Terminal, lift the handset. Dial Paging code [Internal 701, or Combined ( 1)] and the Paging Zone.
Page 511: Meet Me Paging Transfer
ISSUE 2.0 SL1100 Meet Me Paging Transfer Description If a user wants to Transfer a call to a co-worker but they do not know where the co-worker is, they can use Meet Me Paging Transfer. With Meet Me Paging Transfer, the user can Page the co-worker and have the call automatically Transfer when the co-worker answers the Page.
Page 512: Meet Me External Paging Transfer
SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-12-21 Service Code Setup (for Service Access) - Meet-Me Answer to Specified Internal Paging Group 11-12-22 Service Code Setup (for Service Access) - Meet-Me Answer to External Paging...
Page 513 ISSUE 2.0 SL1100 Stay on the line. The party is transferred. Meet Me Internal Paging Transfer To make a Meet Me Internal Paging Transfer: At Multiline Terminal, while on a call, press Hold key. - OR - At the Single Line Terminal, while on a call, hookflash.
Page 514: Memo Dial
SL1100 ISSUE 2.0 Memo Dial Description While on an outside call, Memo Dial lets a Multiline Terminal user store an important number for easy redialing later on. The telephone can be like a notepad. For example, a user could dial Directory Assistance and ask for a client’s telephone number.
Page 515 ISSUE 2.0 SL1100 Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. Operation To store a number while you are on a call: While on a call, press the Memo Dial key (PRG 15-07 or SC 751: 31).
Page 516: Message Waiting
SL1100 ISSUE 2.0 Message Waiting Description An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily lit MW lamp on the calling extension.
Page 517 ISSUE 2.0 SL1100 System Availability Terminals All Terminals Required Component(s) None Related Features Handsfree Answerback/Forced Intercom Ringing Hotel/Motel Programmable Function Keys InMail Voice Response System (VRS) Guide to Feature Programming Program Program Name Default Note Number 11-10-16 Service Code Setup (for System Administrator) -...
Page 518 SL1100 ISSUE 2.0 Program Program Name Default Note Number 80-01-01 (48) Service Tone Setup - Repeat Count 0 (endless) 80-01-02 (48) Service Tone Setup - Basic Tone Number Operation To leave a Message Waiting: Call busy or unanswered extension. Press the Message Waiting key (PRG 15-07 or SC 751: 38).
Page 519 ISSUE 2.0 SL1100 Dial 773. Hang up. To cancel the Messages Waiting you have left at a specific extension: At the Multiline Terminal, press Speaker key. - OR- At the Single Line Terminal, lift the handset. Dial 771. Dial the number of the extension you do not want to have your messages.
Page 520: Microphone Cutoff
SL1100 ISSUE 2.0 Microphone Cutoff Description When in 'On Hook' state Mute key enables a Multiline Terminal user to turn off their telephone handsfree microphone, or when in 'Off hook' state Mute key enables the handset microphone to be turned off. When activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area.
Page 521 ISSUE 2.0 SL1100 Operation To mute your telephone handset or Handsfree microphone while on a call: Press Mute key. To turn your telephone microphone back on: Press Mute key. Use Mute key only if you pressed it initially to turn off your Handsfree microphone.
Page 522: Mobile Extension
Mobile Extension Description A Mobile Extension is an external telephone (preferably a mobile phone) linked to the SL1100 via a Proxy Port to operate as an internal SLT extension. The extension sends DTMF signals to the system allowing access to the system features. A registered Mobile Extension uses 1 analog port (ports are reserved in groups of 4), however, no PCB support (analog or digital) is required.
Page 523: Table 1-51 Supported Service Codes
Though DSS keys are available for the Mobile Extension, they cannot provide an exact indication of busy status if, for example, the Mobile Extension is active on a call not linked to the SL1100. The following service codes are supported:...
Page 524 SL1100 ISSUE 2.0 Type Incoming Feature Program Code Set By Mobile Set to Mobile Extension Extension Cancel Camp-On 11-12-05 Switching of Voice Call and Signal Call 11-12-06 Step Call 11-12-07 Barge-In 11-12-08 Change to STG (Department Group) All Ring 11-12-09...
Page 525 ISSUE 2.0 SL1100 Type Incoming Feature Program Code Set By Mobile Set to Mobile Extension Extension Set DND for Other Extension 11-14-03 Cancel DND for Other Extension 11-14-04 Set Wake Up Call for Own Extension 11-14-05 Cancel Wake Up Call for Own Extension...
Page 526: Table 1-52 Caller Id Sent To Mobile Telephone
SL1100 ISSUE 2.0 Only when the outbound trunks are ISDN or SIP trunks. ISDN will need to accept the inbound Caller ID as the Calling Party Number (CPN) presentation for the outbound call. Table 1-52 Caller ID Sent to Mobile Telephone...
Page 527 Number : 101 ~ 184) The extension numbers assigned must be within your valid numbering plan in PRG 11-01-01. 11-13 Service Code Setup (for ACD) Please refer to the SL1100 Programming (V1.5 Added) Customize the service codes for ACD. Manual for more information. 15-22-01...
Page 528 13-04-01, to ring at the same time. If the user re- quires their calls to forward back to the voice mail in the SL1100, in a no answer condition, set the mobile extension to call forward no answer to the voice mail pilot number.
Page 529 ISSUE 2.0 SL1100 Pro- Program Name/Description Assigned Data Note gram Number 24-09-06 Call Forward Destination for CTX for ALL Call, Maximum of 24 digits (0 ~ 9, , #, @, P, No Answer This is used to set the stations forwarding destina-...
Page 530 PRG 15-22-02 set to 0 or 1 (DTMF Confirmation Required): The caller is retrieved by the SL1100 and follows the no-answer programming (ring another extensions, forward to SL1100 voice mail, etc.) PRG 15-22-02 set to 2 (No DTMF Confirmation Required): The caller is forwarded to the external extension voice mail, if available.
Page 531 ISSUE 2.0 SL1100 Swapping Between Two Held Calls from the Mobile Extension: While on a call, dial The first call is placed on Hold. Place second call, then place on Hold by dialing The second call is placed on Hold and the first call is picked up.
Page 532 SL1100 ISSUE 2.0 Hang up. To cancel Call Forward Follow Me: When activating Call Forwarding From the Mobile Extension: Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (PRG 13-04 and PRG 15-22), internal dial tone is heard by the Mobile Extension user.
Page 533: Mobile Extension - Callback To Mobile Phone
ISSUE 2.0 SL1100 Mobile Extension - Callback to Mobile Phone Description Callback to Mobile Phone allows the user to make an incoming call to a system then hang up before the system answers (like a one ring call), then the system calls back to the calling Mobile Phone using a pre-programmed number.
Page 534 SL1100 ISSUE 2.0 • After answering Callback, if the system does not receive a DTMF signal from the Mobile Extension using PRG 20-18-01 (Default; 30 seconds), the system disconnects the call. • The trunk user for SMDR for Callback is tied to the extension number of Mobile Extension.
Page 535 ISSUE 2.0 SL1100 Program Num- Program Name Default 20-31-25 Timer Class Timer Assignment – Mobile Extension Callback Du- 15 Seconds ration Time 22-01-12 System Options for Incoming Calls – Mobile Extension Answer 3 Seconds Time Operation Receive Callback Receive call from Mobile Extension and Callback:...
Page 536 SL1100 ISSUE 2.0 After Callback answered, but does not send any DTMF: Call the system Trk1 from the Mobile Phone setting as a mobile extension (Ex 150). The Mobile Phone user hangs up within 3 seconds, before system answers. System makes the Callback to the Mobile Phone.
Page 537: Multiple Trunk Types
Refer to the Direct Inward Dialing (DID) on page 1-215 feature for related information. Loop Start Trunks Loop Start Trunks can be connected to the SL1100 system. Loop Start is assigned per trunk at the associated unit. ISDN PRI Refer to the ISDN Compatibility on page 1-460 feature for related information.
Page 538 SL1100 ISSUE 2.0 Direct Inward Dialing (DID) ISDN Compatibility Guide to Feature Programming Program Num- Program Name Default 14-01-01 Basic Trunk Data Setup - Trunk Name Trunk port Number: 001 ~ 084 Trunk Name: 001 ~ 084 25-07-01 System Timers for VRS/DISA - VRS/DISA Dial Tone...
Page 539: Music On Hold
In accordance with copyright law, a license may be required if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC hereby disclaim any liability arising out of the failure to obtain such a license.
Page 540 SL1100 ISSUE 2.0 Conditions Only 1 VRS prompt message (2 minutes in length) can be recorded in a flash memory on CPU unit. This VRS prompt message can be used for HOLD message. Default Settings Disabled System Availability Terminals None...
Page 541 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 14-08-01 Music on Hold Source for Trunks 0 = Internal/External MOH Port Select whether the system will use the built in Music on Hold/External 1 = BGM Port Music on Hold or a Customer provided source connected to the BGM (default = 0) port.
Page 542: Name Storing
SL1100 ISSUE 2.0 Name Storing Description Extensions and trunks can have names instead of just circuit numbers. These names show on a Multiline Terminal display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls. A name can have up to 12 digits, consisting of alphanumeric characters, punctuation marks and spaces.
Page 543: Table 1-53 Keys For Entering Names
ISSUE 2.0 SL1100 Guide to Feature Programming Program Program Name Default Number 11-11-22 Service Code Setup (for Setup/Entry Operation) - Extension Name Programming 14-01-01 Basic Trunk Data Setup - Trunk Name Trunk port Number: 001 ~ 084 Trunk Name: 001 ~ 084...
Page 544: Navigation Key
SL1100 ISSUE 2.0 Navigation Key Description System provides following improved operation mode or features for Multiline Terminal user. Each mode is selectable by PRG 15-02-60 and can be entered by depressing Cursor key or Center key when the terminal is idle.
Page 545 ISSUE 2.0 SL1100 • Search Contact: Name searches from all Speed dial bin and extension name • New Contact: Saves new contact to Common/Group/Private Speed dial bin • Edit Contact: Edits existing contact of Common/Group/Private Speed dial bin User Feature (V2.0 or higher) •...
Page 546 SL1100 ISSUE 2.0 100:Call History 110:Missed Call 120:Received Call 130:Dialed Call 200:Contacts 210:Search 220:New Contact 230:Edit Contact 400:UserFeatures 410:Call Voicemail 430:Paging 431:Internal Zone 432:External Zone 440:Dept Grp 441:Join login/out 442:Withdraw 500:Phone Setting 520:Display 521:Contrast 522:Minimume Brightness 523:Maximume Brightness 524:Backlight Threshold...
Page 547 Phone System VoIPDB IP Address Directory dialing (DSX) • Directory dialing (DSX) searches the Common/Group/Station Speed dial and Extension name list, the same as DSX. SL1100 Directory dialing searches Common and Group Speed dial only. Features and Specifications Manual 1-535...
Page 548: Table 1-54 Movement On Screen From Menu
SL1100 ISSUE 2.0 • 1st name and 2nd name are searched separately, if both are detected the 1st name data is displayed. • Pause between 1st and 2nd name is determined by “ ” (space), “.” (period) or “-” (hyphen).
Page 549 ISSUE 2.0 SL1100 Dial pad Changing Menu screen Dial 5 0 Key Assignments Dial 5 1 Feature Keys Dial 5 2 Primeline Keys Dial 6 0 Call Forwarding Dial 6 1 Call Forward Type: Immediate Dial 6 2 Call Forward Type: Ring No Ans...
Page 550 SL1100 ISSUE 2.0 System Availability Terminals All Multiline Terminals Required Component(s) 084M-B1, 080E-B1 Related Features Abbreviated Dialing/Speed Dial Directory Dialing Softkeys Guide to Feature Programming Program Number Program Name Default 15-02-60 Soft Key/Navigation key Mode 13-01-01 Speed Dialing Auto Outgoing Call mode...
Page 551: Received Call
ISSUE 2.0 SL1100 Navigation mode Enter Navigation mode and save missed call to private phonebook. <Program> PRG 15-02-60: Advanced Mode1 With a Multiline Terminal in an idle condition the display shows: 1-17 TUE 10:52AM Check List Menu Dir VM:xx CL:xx (This display indication is for IP and Multiline Terminals.)
Page 552 SL1100 ISSUE 2.0 Press Enter Cursor key to decide the destination. Top Left = Caller Name (Number) Top Right = Number of Missed Call Bottom = Mode Name nnnnnnnn >Calling Save Private Phonebook (This display indication is for IP and Multiline Terminals.)
Page 553: Search Contact
ISSUE 2.0 SL1100 Enter Navigation mode and search name from private phonebook. <Program> PRG 15-02-60: Advanced Mode1 With a Multiline Terminal in an idle condition the display shows: 1-17 TUE 10:52AM Menu Dir VM:xx CL:xx (This display indication is for IP and Multiline Terminals.) Press Enter Cursor key to enter Navigation mode.
Page 554: Phone Setting
SL1100 ISSUE 2.0 Press “D” to search “Dave”. 211:Search Dave (This display indication is for IP and Multiline Terminals.) Top Right = Shows Number of Search that has a “D” Bottom = Shows the Contacts Press the Enter Cursor key to indicate Number.
Page 555: Ring Option
ISSUE 2.0 SL1100 Press Enter Cursor key to show Phone Setting mode. 510:Phone Setting >Not Used Display (This display indication is for IP and Multiline Terminals.) Press Up/Down Cursor key to select “Display”. 520:Phone Setting >Display Ring Option (This display indication is for IP and Multiline Terminals.) Press Enter Cursor key to select “Contrast”.
Page 556: Night Service
SL1100 ISSUE 2.0 Night Service Description Night Service lets system users activate one of the Night Service modes. Night Service redirects calls to their night mode destination, as determined by Assigned and Universal Night Answer programming. A user typically activates Night Service after normal working hours, when most employees are unavailable to answer calls.
Page 557 ISSUE 2.0 SL1100 20-01-17 is set to toggle. By default PRG 20-01-17 is set to Skip and the key will act as a Night Mode skip for own group key. Night-mode skip for own Group The software allows own group operation mode to skip next mode manually. Order of skip follows setting of PRG 12-02, Automatic Night Service Patterns, if current mode is Day and next mode is scheduled to Rest, Skip key operation changes current mode to Rest manually.
Page 558: Feature Programming
SL1100 ISSUE 2.0 Central Office Calls, Placing Direct Station Selection (DSS) Console Paging, External Programmable Function Keys Ring Groups Ecology Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
Page 559: Automatic Night Mode
ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 20-01-17 Day/Night Change Key Mode 0 = Toggle (Will follow PRG This program sets the operation mode for the Night Mode Key (PRG 12-08-01.) 15-07 key 09). 1 = Skip (When pressed the system will step to the next night mode time period in PRG 12-02.)
Page 560 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 12-02-02 * End Time 0000 ~ 2359 Per Night Service Group, Per Time Pattern, assign an ending time (Refer to the programming manual for pattern. Each used time pattern must have a starting and ending time the default values.)
Page 561 ISSUE 2.0 SL1100 Operation To activate Night Service by dialing codes: At a Multiline Terminal, press Speaker key. - OR- At the Single Line Terminal, lift the handset. Dial 718. To change a different group’s mode, dial 718 + the group number (01~04).
Page 562 SL1100 ISSUE 2.0 05 = 17: 00 - 18: 00 Mode 4 [Rest] 06 = 18: 00 - 22: 00 Mode 2 [Night] 07 = 22: 00 - 00: 00 Mode 3 [M-Night] PRG 12-05-01 TEL100: Group 1 PRG 12-07-01 Mode Group 1:...
Page 563: Off-Hook Signaling
ISSUE 2.0 SL1100 Off-Hook Signaling Description Off-Hook ringing alerts a Multiline Terminal user that an incoming outside call is ringing to that station during another call. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free. The system provides the following Off-Hook Signaling options: •...
Page 564 SL1100 ISSUE 2.0 • An extension user can store the Off-Hook Signaling Service Code (709) under a One-Touch Key to provide quick Off-Hook Signaling access. • An extension set as Operator in PRG 20-17-01 does not follow settings in PRG 20-13-05, PRG 20-13-06 or PRG 20-09-07 and always receives Off-Hook Signaling.
Page 565 ISSUE 2.0 SL1100 Program Number Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Exten- sion are Class 1 20-09-07 Class of Service Options (Incoming Call Service) -...
Page 566: One-Touch Calling
SL1100 ISSUE 2.0 One-Touch Calling Description One-Touch Calling gives a Multiline Terminal user one-button access to extensions, trunks, speed dial bins and selected system features. This saves users time when accessing co-workers, clients and features they use most often. Instead of dialing a series of codes, the user need only press the One- Touch key.
Page 567 ISSUE 2.0 SL1100 System Availability Terminals All Multiline Terminals and DSS Consoles Required Component(s) None Related Features Programmable Function Keys Transfer Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 11-11-17 Service Code Setup (for Setup/Entry Operation) -...
Page 568 SL1100 ISSUE 2.0 For Personal Speed Dial: Dial the general trunk access code (9). - OR - Dial the Specific Trunk Service Code (#9) plus the trunk number (e.g., 005). - OR - Dial the Trunk Group Service Code (704) plus the trunk group number (e.g., 1).
Page 569: Operator
ISSUE 2.0 SL1100 Operator Description When an extension user dials 0, calls are routed to a main system operator. The operator can answer and route outside calls or locate employees using the Page feature. A maximum of eight operators is available.
Page 570 SL1100 ISSUE 2.0 Program Num- Program Name Default 20-38-01 Operator Group Setting Operation Refer to the individual features for operation. 1-558 Operator...
Page 571: Paging, External
The SL1100 system allows up to three External Paging zones. When configuring a 3 KSU system, a maximum of 3 External Paging can be used by using Audio Out jack at 084M-B1 unit.
Page 572 SL1100 ISSUE 2.0 System Availability Terminals All Stations Required Component(s) 1- or 2-way amplifier and speakers (locally provided) Related Features Analog Communications Interface (ACI) Central Office Calls, Placing Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Station Selection (DSS) Console...
Page 573 ISSUE 2.0 SL1100 Program Num- Program Name Default 31-06-02 External Speaker Control - Broadcast Splash Tone af- ter Paging (Paging End Time) 31-06-04 External Speaker Control - CODEC Transmit Gain Set- 31-06-05 External Speaker Control - CODEC Receive Gain Setup 32...
Page 574: Paging, External (Vrs)
SL1100 ISSUE 2.0 Paging, External (VRS) Description Paging, External (VRS) enables the use of prerecorded VRS messages for External Paging. The advantage of this feature is saving time for the users who regularly use External Paging with the same announcements.
Page 575 ISSUE 2.0 SL1100 Guide to Feature Programming Program Number Program Name Default 11-10-20 Service Code Setup (for System Administrator) – VRS - Record/Erase Message 11-12-20 Service Code Setup (for Service Access) – External Paging 20-07-13 Class of Service Options (Administrator Level) – VRS Record (VRS...
Page 576: Paging, Internal
SL1100 ISSUE 2.0 Paging, Internal Description Internal Paging lets extension users broadcast announcements to other Multiline Terminal users. When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone dialed. With All Call Paging, the announcement broadcasts to all idle extensions programmed to receive All Call Paging.
Page 577 ISSUE 2.0 SL1100 Default Settings Enabled System Availability Terminals All Multiline Terminals Single Line Terminals Required Component(s) None Related Features Meet Me Paging Meet Me Paging Transfer Paging, External Programmable Function Keys Guide to Feature Programming Program Num- Program Name...
Page 578 SL1100 ISSUE 2.0 Program Num- Program Name Default 31-07-01 Combined Paging Assignments Operation To make an Internal Page announcement: Multiline Terminal Press the Zone Internal Paging key (PRG 15-07 or SC 751 : 21 + 01 ~ 32 for zones (00 for All Call)).
Page 579: Park
ISSUE 2.0 SL1100 Park Description Park places a call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in a system orbit.
Page 580 SL1100 ISSUE 2.0 • One Touch keys programmed for Park Hold Service Code cannot be used to park calls without using Hold or Transfer. • Call Park - Step Call is supported in the local system only. • A parked call cannot be retrieved from Hold Dial Tone (Second dial tone).
Page 581 ISSUE 2.0 SL1100 Program Number Program Name Default 15-18-01 Virtual Extension Key Enhanced Options - Virtual Extension Key Operation Mode 15-18-02 Virtual Extension Key Enhanced Options - Display Mode when pacing a call on Virtual Extension Key 20-06-01 Class of Service for Extensions...
Page 582 SL1100 ISSUE 2.0 Press Speaker key to hang up. If not picked up, the call recalls to you. - OR - At the Multiline Terminal, press Hold key. - OR - At a Single Line Terminal, hookflash. Dial #6 and the Park orbit (01~64).
Page 583 ISSUE 2.0 SL1100 To Park an outside call at your extension after trying to call a co-worker: While on a call, press Hold key. Dial a co-worker’s extension number. The co-worker does not answer. Press the Personal Park key (PRG 15-07 or SC 752: 07).
Page 584 SL1100 ISSUE 2.0 Press Speaker key to hang up. If not picked up, the call will recall to you. - OR - Press Hold or Transfer key. Press the DSS/BLF key programmed as #6 (The Park location will be displayed in the LCD).
Page 585: Pbx Compatibility/Behind Pbx
ISSUE 2.0 SL1100 PBX Compatibility/Behind PBX Description You can connect your telephone system trunks to Centrex/PBX lines, rather than to Telco trunk circuits. This makes the trunk inputs to the system Single Line type compatible Centrex/PBX extensions, rather than Telco circuits. PBX Compatibility lets the system be a node (i.e., satellite) in a larger private telephone network.
Page 586 SL1100 ISSUE 2.0 Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Account Code Entry Central Office Calls, Answering Central Office Calls, Placing Code Restriction/Toll Restriction Direct Inward Line (DIL) Direct Inward System Access (DISA)
Page 587 ISSUE 2.0 SL1100 Program Num- Program Name Default 14-04-01 Behind PBX Setup 21-04-01 Toll Restriction Class for Extensions 21-05-12 Toll Restriction Class - PBX Call Restriction 21-06-08 Toll Restriction Table Data Setup - PBX Access Code Table 1 ~ 4 = No Setting...
Page 588: Pc Programming
ISSUE 2.0 PC Programming Description The SL1100 has three different methods for programming. The first is via the Telephone, the second is by PCPro and third by WebPro. PCPro is a Microsoft Windows based application. It allows the technician/system administrator to download a database from the system, make changes, and then upload.
Page 589 If using WebPro, a user can connect only via IP. To connect, launch a web browser (i.e., IE or Mozilla®) and enter the IP address of the system (default 192.168.0.10). SL1100 also supports a NetBIOS so that user can access by http://SL1100. Features and Specifications Manual...
Page 590: Figure 1-33 Webpro Home Page
SL1100 ISSUE 2.0 WebPro Login Screen WebPro System Programming WebPro can be used to edit system programming from a Web browser. System Data, License Information, and Modification History are among the items that can be viewed in WebPro (refer to Figure 1-33 WebPro Home Page on page 1-578).
Page 591: Figure 1-34 Webpro End User Screen
To login to the WebPro End User Programming, input the system IP (default: 192.168.0.10) or NetBIOS Address (default: http://SL1100) like you would logging into WebPro. Use the extension number as User Name and Password is assigned in PRG 90-28-01 (default: 1111).
Page 592 SL1100 ISSUE 2.0 • The hardware/software requirements to run PCPro : Item Requirement Pentium® III 598 MHz (minimum) Pentium 4 2.5 GHz (recommended) Memory 128 MB of RAM, 256 MB (recommended) Operating System (OS) Windows XP or Microsoft Vista Windows 7 (32– and 64–bit) Other Microsoft Internet Explorer 6.0 or higher...
Page 593 ISSUE 2.0 SL1100 System Availability Terminals None Required Component(s) PCPro apilication to use PCPro. Web Browser to use WebPro. For requirement check "Condition". Related Features None Guide to Feature Programming Program Num- Program Name Default 10-12-01 CPU Network Setup - IP Address 192.168.0.10...
Page 594 SL1100 ISSUE 2.0 Feature Feature Applica- Comments tion PCPro WebPro Installation Program File Handling File New / Open / Save / Save As File Properties PCPro supports save/view/modify System Site Information, password protect files, add notes, connection settings. Version Conversion PCPro can convert databases between dif- ferent System versions.
Page 595 ISSUE 2.0 SL1100 Feature Feature Applica- Comments tion PCPro WebPro Configuration Card Configuration PCPro provides special screens that short- Screens en the programming time to setup core Class of Service System features. Night Mode Switching Trunk Access Maps Trunk Groups...
Page 596: Pc Programming - Intuition Setup
SL1100 ISSUE 2.0 PC Programming - Intuition Setup Description PCPro Intuition Setup provides easy setup of various system configurations by supporting Q&A (Question & Answer) setting GUI or image files resembled to real Hardware. By using this Intuition Setup GUI user who is not familiar with the system will be able to intuitively understand the system settings.
Page 597: Figure 1-35 View Of Intuition Setup
ISSUE 2.0 SL1100 Screen View of Intuition Setup 1. Ribbon Bar Area 2. Navigation Area 3. Main Work Area 4. Slide Panel Area Figure 1-35 View of Intuition Setup Ribbon Bar Area This area indicates Tool Bar, Menu and ON/OFF control of Slide Panel Area indication.
Page 598: Table 1-55 Package List For Drag & Drop
SL1100 ISSUE 2.0 1. Data Link 2. Intuition Setup Figure 1-36 Navigation Bar Data Link Data Link shows "Intuition QA" at default (Initial data base) to enter Intuition Setup. Once after any system data was changed this area shows H/W setting and jump to H/W setting screen directly.
Page 599: Table 1-56 Terminal List For Drag & Drop
ISSUE 2.0 SL1100 Package type Description Note 000E+4COI 000E can be set to slot 2, 3, 5, 6, 8, or 9. (V1.5 Added) 4COIDB can be set on 084M, 080E, 008E, 000E. PRI can be set to slot 2, 3, 5, 6, 8, 9, 10, 11 or 12.
Page 600 SL1100 ISSUE 2.0 Table 1-57 Trunk Types Type Input Range Required System Data Note Analog 0-36 PRG 10-03 COI line • 4COIDB package installation • 4COIDB package is installed per 4 ports base. • If 9 ports are required 3 COIs need to be installed.
Page 601: Table 1-58 Extension (Terminal) Type
PRG 10-03-01 (ESI): Terminal Type • Changed to: DSS PRG 10-03-02 (ESI): Logical Port • Changed to: Logical Port Number NEC Doorphones 6 PRG 10-03-01 (SLI): Logical Port • Changed to: Logical Port Number PRG 10-03-05 (SLI): Select Port Type •...
Page 602: Table 1-59 External Device Type
SL1100 ISSUE 2.0 Intuition Setup Page 3 - External Device "Intuition setup page 3" linked from "Intuition setup page 2". At this screen External Device resources, such as InMail or Music On Hold (MOH) can be configured. Settings are stored once "Next" is clicked.
Page 603: Figure 1-40 Intuition Setup Page 4 - Ksu View
ISSUE 2.0 SL1100 Below is example where Hardware is not able to be attached to the system. Please change the number of Extension or Trunks to accommodate the Hardware unit. Intuition Setup Page 4 - KSU View "Intuition setup page 4" linked from "Intuition setup page 3". At this screen all previous Intuition Setup 1 to 3 settings (Trunks, Extension, and External Device) are shown.
Page 604: Table 1-60 Ksu View Function List
SL1100 ISSUE 2.0 In a KSU View Package or Terminal Drag & Drop can work only from Package or Terminal Panel. This screen also shows system configuration after download the database from the system and can review each settings or make additional changes.
Page 605 ISSUE 2.0 SL1100 Link Description System Data Note Indicate Icon, Name and PRG 10-03-01 (BRI): ISDN Line Mode number of Line PRG 10-03-02 (BRI): Logical Port Number PRG 14-01-01: Trunk Name PRG 10-03-03 (BRI): Connection Type PRG 22-04/22-05: IRG settings...
Page 606: Figure 1-41 Ksu View
SL1100 ISSUE 2.0 Select analog trunk port 1 Figure 1-41 KSU View Then screen changed to analog trunk settings and click "IRG" icon, see below Figure 1-42 Analog Trunk Settings on page 1-594. This Data Setting can be also entered from Navigation Bar, Analog Trunks icon.
Page 607: Table 1-62 Terminal Type
ISSUE 2.0 SL1100 1. Day/Night Mode Switch Tab 2. Terminal Type 3. IRG member 4. Check box Figure 1-43 Incoming Ring Extension Settings Day/Night Mode Switch Tab Select Day/Night mode number for PRG 22-05. "Day" is set to Mode1; "Night" is set to Mode2 at IPG Settings.
Page 608 SL1100 ISSUE 2.0 Type Photos InMail No setting For example, change IRG settings from KSU View. Case: When IRG 1 member is Extension 101 to 108. Add Extension 109 to 110 to mode1 ("Day") and Extension 117 to 120 to mode2 ("Night").
Page 609: Figure 1-44 Ksu View
ISSUE 2.0 SL1100 From the KSU View, click the PAG or BGM icon to be setup Function key. Click PAG icon Click BGM icon Figure 1-44 KSU View Then screen changed to "External Paging" or "Background Music" and click "KEY" icon see below...
Page 610 SL1100 ISSUE 2.0 Figure 1-46 Background Music Settings Then "Extension Number" dialog is indicated. When "Extension Number" dialog is opened, each Function key indicates current assigned function. 1. Extension Port information 2. OK/CANCEL button 3. Function Key Number 4. Function Key button 5.
Page 611 ISSUE 2.0 SL1100 OK/CANCEL button "OK" button sets the registered configuration, "CANCEL" button cancels the settings. Function Key Number Indicates the Key number. Function Key button By clicking this button "External Paging" Key or "Background Music" Key is assigned. When entered from External Paging Settings, "External Paging" Key is indicated, same for "Background Music"...
Page 612 SL1100 ISSUE 2.0 Function Key 1 indication changed to "External All Call Paging". Function Code No.20 (External All Call Paging) is indicated. Click "OK". At MLT already assigned External page or BGM Key, then try to assign same function to other key, below caution message is indicated.
Page 613 ISSUE 2.0 SL1100 • This setting is only can be done using PCPro. If the Function has 12 lines rest of Function Key will be gray and can not be changed. MLT Function Key Setup (PRG 10-03-12 (ESI)): • This setting is only can be done using PCPro. If the Function has 12 lines rest of Function Key will be gray and can not be changed.
Page 614: Power Failure Transfer
• When power is restored to the system the call in progress on Power Failure Transfer is maintained. • Refer to the SL1100 System Hardware Manual for the PFT Connections. • Power Failure phone need to be connected to Power Failure (PF) port on COIDB unit. A total of 9 Power Failure phones can be connected.
Page 615: Prime Line Selection
ISSUE 2.0 SL1100 Prime Line Selection Description Prime Line Selection allows a Multiline Terminal user to place or answer a call over a specific trunk by just lifting the handset. The user does not have to first press keys or dial codes. This simplifies handling calls on a frequently used trunk.
Page 616 SL1100 ISSUE 2.0 Line Preference Guide to Feature Programming Program Num- Program Name Default 14-05-01 Trunk Group - Trunk Group Number Trunk Port 1 ~ 84 = Priority 1 ~ 84 14-06-01 Trunk Group Routing - Priority Order Number Route 1, Order Number 1 = 1 (Trunk...
Page 617 ISSUE 2.0 SL1100 To answer a call on your Prime Line: Lift the handset. Depending on your Line Preference programming, you either answer the Prime Line or get dial tone on the idle line appearance. Features and Specifications Manual 1-605...
Page 618: Private Line
• An extension user can transfer their Private Line. If other users have hold access, the destination can answer the transferred Private Line and place it on Hold. • NEC does not recommend assigning ringdown to a private line. Default Settings...
Page 619 ISSUE 2.0 SL1100 Do Not Disturb (DND) Line Preference Prime Line Selection Programmable Function Keys Single Line Terminals Toll Restriction Transfer InMail Guide to Feature Programming Program Num- Program Name Default 14-01-09 Basic Trunk Data Setup - Private Line 14-07-01...
Page 620 SL1100 ISSUE 2.0 To answer a call from your Multiline Terminal on your Private Line: Press the Private Line key or press Speaker key or lift handset. To place a call on your Private line from a Single Line Terminal: Pick up handset.
Page 621: Programmable Function Keys
If a key is programmed as a DSS/One-Touch key for a station that is set for Call Forward All Calls or Do Not Disturb, the DSS/One-Touch key flashes. Refer to the SL1100 Programming Manual for a complete list of Function Numbers. • One-Touch keys programmed for Park Hold Service Code cannot be used to park calls without using Hold or Transfer.
Page 622 SL1100 ISSUE 2.0 • Entering a P (pause) in a DSS/One Touch dial string can be used for CO calls, Intercom calls, or after the @ for ISDN calls. • DSS/One Touch keys can be used for one-touch transfer. • DSS keys can distinguish whether the telephone is set for DND/Call Forward All Calls of if the telephone is off-hook.
Page 623 Press the key you want to program. Enter the 2-digit key function, any additional information needed for the key and press Hold key. For available functions codes refer to PRG 15-07 in the SL1100 Programing Manual. To undefine a key, enter 00.
Page 624: Programming From A Multiline Terminal
SL1100 ISSUE 2.0 Programming from a Multiline Terminal Description System Programming can be performed from any display Multiline Terminal. Most programming changes become effective immediately. Other programming changes become effective after the data is backed up from temporary memory to permanent memory.
Page 625 3 = SA (System Administrator Level 1) 4 = SB (System Administrator Level 2) 5 = UA (User Programming Level 1) Please refer to Programming Manual. Operation Refer to the SL1100 Programming Manual for additional information. Features and Specifications Manual 1-613...
Page 626: Pulse To Tone Conversion
SL1100 ISSUE 2.0 Pulse to Tone Conversion Description An extension can use Pulse to Tone Conversion on trunk calls. Pulse to Tone Conversion lets a user change their extension dialing mode while placing a call. For systems in a Dial Pulse area, this permits users to access dial-up OCCs (Other Common Carriers - such as MCI) from their DP area.
Page 627 ISSUE 2.0 SL1100 Program Number Program Name Default 14-02-07 Analog Trunk Data Setup - DP to DTMF Conversion Options Operation To convert your telephone dialing to tone after placing your call on a pulse line: Place a call over pulse line.
Page 628: Redial Function
SL1100 ISSUE 2.0 Redial Function Description Users can press the Redial key to cycle through the last 10 outside numbers dialed. Dialing # redials the number displayed. Users can also press the Redial key and dial a System Speed Dial bin number to access System Speed Dial.
Page 629 Operation When set PRG 15-02-60 : 0 case. To redial the last number dialed: For SL1100 Telephones Only: Press the Left Cursor key. REDIAL [#] / ABB is displayed along with the last dialed number. Press the Up Cursor key or Down Cursor key to view the number to dial.
Page 630 ISSUE 2.0 When set PRG 15-02-60: 1 or 2 case. To redial the last number dialed: For SL1100 Terminals Only: Press the Right Cursor key. Dialed Number is displayed. Press the Up Cursor key or Down Cursor key to view the number to dial.
Page 631: Remote (System) Upgrade
• Individual software or firmware can not use for Remote Upload. • The Package file needed is provided by NEC at the time the new version of main system software is released. • The time to upload a firmware package file is directly related to the file size. Generally, it takes a few minutes.
Page 632 PC Programming on page 1-576. Operation PCPro Obtain the firmware package file from NEC. Open and login to PCPro. Connect to the system. Under the Home Menu -> Maintenance Zone, choose the Upgrade SW option. In the Firmware Update Type Window, Select the Firmware Update From PCPro and Click OK.
Page 633 ISSUE 2.0 SL1100 Once finished system will reset itself. When System reset PCPro will automatically disconnect. Features and Specifications Manual 1-621...
Page 634: Repeat Redial
SL1100 ISSUE 2.0 Repeat Redial Description If a Multiline Terminal user places a trunk call that is busy or unanswered, they can have Repeat Redial try it again later on. The user does not continually have to try the number again - hoping it goes through.
Page 635 ISSUE 2.0 SL1100 Guide to Feature Programming Program Number Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Exten- sion are Class 1 20-08-07 Class of Service Options (Outgoing Call Serv-...
Page 636: Resident System Program
SL1100 ISSUE 2.0 Resident System Program Description When power is supplied to the system, the hardware configuration is scanned and Resident System Program default values are assigned including terminal types (e.g. DSS Console). This enables immediate operation, even before the system is programmed to accommodate the individual site requirements.
Page 637: Reverse Voice Over
ISSUE 2.0 SL1100 Reverse Voice Over Description While on a handset call, Reverse Voice Over lets a busy Multiline Terminal user make a private Intercom call to an idle co-worker. The idle co-worker can be at a Multiline Terminal or Single Line Terminal.
Page 638 SL1100 ISSUE 2.0 System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Do Not Disturb (DND) Handsfree Answerback/Forced Intercom Ringing Hotline One-Touch Calling Programmable Function Keys Single Line Terminals Voice Over Guide to Feature Programming Program Num- Program Name...
Page 639 ISSUE 2.0 SL1100 To return to your initial caller: Release the Reverse Voice Over key. If the co-worker you call hangs up, you return to the initial call automatically. To receive a Reverse Voice Over Call while busy: Press and hold the Voice Over key PRG 15-07 or SC 751: 48).
Page 640: Ring Groups
SL1100 ISSUE 2.0 Ring Groups Description Ring Groups determine how trunks ring extensions. Generally, trunks ring extensions only if Ring Group programming allows. For example, to make a trunk ring an extension: • Assign the trunk and the extension to the same Ring Group.
Page 641 ISSUE 2.0 SL1100 Night Service Programmable Function Keys Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
Page 642 SL1100 ISSUE 2.0 DID calls to a Ring Group Program Program Name/Description Assigned Data Number 22-04-01 * Incoming Ring Group Extension Assignment Maximum of 8 digits Per ring group (1 ~ 25) assign up to 32 extensions to ring when a call (default = group 01 has extensions is sent to that group.
Page 643 ISSUE 2.0 SL1100 PRG 22-04 : Incoming Extension Ring Group Assignment Trunk 2 Trunk 3 *1. Make the same PRG 22-04 entry for all Night Service modes. X = Trunk assigned to indicated Ring Group PRG 22-05 : Incoming Trunk Ring Group Assignment Ring Group >...
Page 644: Ringdown Extension (Hotline), Internal/External
SL1100 ISSUE 2.0 Ringdown Extension (Hotline), Internal/ External Description With a Ringdown Extension, a user can call another extension, outside number, or Speed Dialing number by just lifting the handset. The call automatically goes through - there is no need for the user to dial digits or press additional keys.
Page 645 ISSUE 2.0 SL1100 System Availability Terminals All Stations Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Callback Call Forwarding Call Waiting/Camp-On Do Not Disturb (DND) Handsfree Answerback/Forced Intercom Ringing Off-Hook Signaling Virtual Extensions Guide to Feature Programming Program Num- Program Name...
Page 646 SL1100 ISSUE 2.0 Operation To place a call if your extension has ringdown programmed: Lift the handset. If you want to place a trunk call, press a line key before lifting the handset. Depending on the setting of your ringdown timer, you may be able to dial an Intercom call before your ringdown goes through.
Page 647: Room Monitor
ISSUE 2.0 SL1100 Room Monitor Description Room Monitor lets an extension user listen to the sounds in a co-workers area. For example, the receptionist could listen for sounds in the warehouse when it is left unattended. To use Room Monitor, the initiating extension and the receiving extension must activate it.
Page 648 SL1100 ISSUE 2.0 Conditions • Room Monitor is for listening only. It does not allow for conversation between the monitoring and monitored extensions. • An extension user cannot monitor an Attendant. • A Multiline Terminal user cannot monitor a Single Line Terminal and a Single Line Terminal cannot monitor a Multiline Terminals.
Page 649: Figure 1-47 Multiline Room Monitoring
ISSUE 2.0 SL1100 Start Should a keyset user In PRG 20-13-11, In PRG 20-13-11, be able to initiate Room enter 0. enter 1. Monitor? Should a keyset user have In PRG 20-13-12, In PRG 20-13-12, the ability to be monitored enter 0.
Page 650: Figure 1-48 Single Line Terminal Room Monitoring
SL1100 ISSUE 2.0 Start Should a Single Line In PRG 42-03-12, Terminal user be able In PRG 42-03-12, enter 0. to initiate and receive enter 1. Room Monitor? In PRG 20-06-01, assign Class of Service to extensions. Should the Room Monitor...
Page 651 ISSUE 2.0 SL1100 Dial the number of the extension where you are located. For example, if you are at extension 206, dial 206. You can place and answer other calls while Room Monitor is active. To cancel Room Monitor (at either extension): Press the Room Monitor key at both the initiating extension and the monitored extension.
Page 652 SL1100 ISSUE 2.0 At Ext101 make ICM call to Ext100. Room Monitor starts automatically. Press the Talk softkey at Ext101 and start ICM ring to Ext100. At Ext100 Off-hook and talk to Ext101. At either On-hook both Ext back to Monitoring and Monitored state.
Page 653: Save Number Dialed
ISSUE 2.0 SL1100 Save Number Dialed Description Save Number Dialed allows an extension user to save their last outside number dialed and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits.
Page 654 SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-12-13 Service Code Setup (for Service Access) - Saved Number Dial 11-12-18 Service Code Setup (for Service Access) - Clear Saved Number Dialing Data 15-07-01 Programmable Function Keys Refer to Programming Manual.
Page 655 ISSUE 2.0 SL1100 To view the number you have saved from a Multiline Terminal with a display: Press the Save Number Dialed key (PRG 15-07 or SC 751: 30). The stored number displays for 10 seconds. The stored number dials out if you: •...
Page 656: Secondary Incoming Extension
SL1100 ISSUE 2.0 Secondary Incoming Extension Description Secondary Incoming Extensions (SIEs) are incoming appearance keys of actual stations assigned in the system. SIE keys are assigned to programmable function keys and can appear on an individual station, or multiple stations. Incoming internal calls, ringing DIL/DID/CO Transfer calls, or call forwarded calls can be picked up from an SIE.
Page 657 ISSUE 2.0 SL1100 Virtual Extensions Guide to Feature Programming Program Num- Program Name Default 11-04-01 Virtual Extension Numbering No Setting 15-01-01 Basic Extension Data Setup - Extension Name 101 ~ 184 = No setting 15-02-07 Multiline Telephone Basic Data Setup - Automatic Hold for...
Page 658 SL1100 ISSUE 2.0 Dial 752. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold key once for Immediate Ring, (or skip to step 8 for Delayed Ring).
Page 659: Secretary Call (Buzzer)
ISSUE 2.0 SL1100 Secretary Call (Buzzer) Description Secretary Call lets two co-workers alert each other without disturbing their work. To have Secretary Call, both co-workers must have Multiline Terminals with Secretary Call buzzer keys. When a user presses their buzzer key, the system alerts the called extension by sending a splash tone and flashing the called extension buzzer key.
Page 660 SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. Operation To buzz your secretary or boss: Do not lift the handset. Press the buzzer key (PRG 15-07 or SC 751: 41 + secretary extension).
Page 661: Secretary Call Pickup
ISSUE 2.0 SL1100 Secretary Call Pickup Description Secretary Call Pickup lets a Multiline Terminal user easily reroute calls intended for a co-worker to themselves. By pressing a Secretary Call Pickup key, the user can have all calls to a co-worker’s telephone ring or voice-announce theirs instead.
Page 662 SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. Operation To activate Secretary Call Pickup: Press your Secretary Call Pickup key (PRG 15-07 or SC 751: 42 + boss extension).
Page 663: Security
ISSUE 2.0 SL1100 Security Description This system supports the following built-in simple security features. • Warning Message (Watch mode) Automatically and periodically sends the Watching (VRS) Message from the built-In Speaker on the Multiline Terminal or external paging adapter during night mode.
Page 664 SL1100 ISSUE 2.0 • Activating or stopping sensor operations must be set according to sensor specifications. • If outgoing call restriction is set in a system, the emergency call number must be pre-registered in restriction allow table, to enable the emergency call to be placed. Even if all trunks are busy, the emergency call has a higher priority and will placed.
Page 665 ISSUE 2.0 SL1100 • After finishing VRS message, destination person can start monitoring of inspection terminal. Also by dialing from outside it is possible to have a two-way conversation. If you dial while the message is being played, this will not enable the cut through. Dialing...
Page 666 SL1100 ISSUE 2.0 System Availability Terminals All Multiline Terminals Required Component(s) 084M-B1, 080E-B1, 008E-B1 PZ-VM21 with VRS CF Related Features Paging Internal, External Voice Response System (VRS) Speed Dial Guide to Feature Programming Program Number Program Name Default Note 11-10-45...
Page 667 ISSUE 2.0 SL1100 Program Number Program Name Default Note 20-45-08 Auto Dial Calling Time (Remote Inspection) 20-45-09 Interval Timer for Emergency Call (Remote Inspection) 35-02-23 Watch Auto Dialing (Remote Inspection) 10-03-05 Select Port type (Watch mode) You can only use ports 3 and 4 off of the single line card for the sensor.
Page 668 SL1100 ISSUE 2.0 Program Number Program Name Default Note 20-47-01 Watch Mode time pattern (Watch mode) 20-48-01 Security Sensor time pattern (Watch mode) 20-55-01 Sensor Delay Timer 60 seconds (V1.5 Added) (Watch mode) 35-02-22 Security Auto Dialing (Watch mode) 82-21-01...
Page 669 ISSUE 2.0 SL1100 To start Watch mode Press Speaker key + dial 717 + 1 at terminal. - OR - Press the Function key ( 32) at Multiline Terminal and the Function key turn on Red. - OR - Watch mode time pattern 1 comes time to start.
Page 670 SL1100 ISSUE 2.0 Set up Auto Dial Setting for Security Sensor Press Speaker key + dial 617 at Multiline Terminal. Dial Security sensor number (1-6), “1”. Dial Speed dial bin number to use, “999”. Dial emergency call destination number “xxx-xxx” and press Hold key.
Page 671 ISSUE 2.0 SL1100 PRG 13-04-03: 3; Transfer mode set “Remote monitor”. PRG 13-04-04: 200; Set monitored terminal number. PRG 15-07-01: Set “#03” to Function key. To start Room Monitor Press Speaker key + dial 610 + 1 + monitored terminal number, “200” and press Speaker key.
Page 672 SL1100 ISSUE 2.0 To Cancel the Remote Inspection Press Speaker key + dial 619 at Multiline Terminal. Dial Remote Inspection terminal number (1-6). Dial 0 (cancel). When answered the Remote Inspection ring At 12:00 o’clock start ringing at extension 200.
Page 673: Selectable Display Messaging
ISSUE 2.0 SL1100 Selectable Display Messaging Description An extension user can select a preprogrammed Selectable Display Message for their extension. Display Multiline Terminal callers see the selected message when they call the user’s extension. Selectable Display Messaging provides personalized messaging. For example, an extension user could select the message GONE FOR THE DAY.
Page 674: Table 1-64 Selectable Display Message - Character Entry Chart
SL1100 ISSUE 2.0 System Availability Terminals All Multiline Terminals with Display Required Component(s) None Related Features Do Not Disturb (DND) Programmable Function Keys Guide to Feature Programming Program Program Name Default Number 11-11-14 Service Code Setup (for Setup/Entry Operation) - Text...
Page 675 ISSUE 2.0 SL1100 Use this keypad digit . . . When you want to. . . Clear/Back or DND Clear the character entry one character at a time. Flash Clear all the entries from the point of the flashing cursor and to the right.
Page 676: Selectable Ring Tones
SL1100 ISSUE 2.0 Selectable Ring Tones Description An extension user can change the way trunks or internal calls ring their telephone. Selectable Ring Tones allow an extension user to set up unique ringing for their calls. This is important in a crowded work area where several telephones are close together.
Page 677: Table 1-65 Intercom Or Trunk Ring Setting
ISSUE 2.0 SL1100 Program Num- Program Name Default 15-10-01 Incoming Virtual Extension Ring Tone Order Setup 0 = Tone Pattern 1 1 = Tone Pattern 2 2 = Tone Pattern 3 3 = Tone Pattern 4 4 = Incoming Extension Ring Tone...
Page 678: Serial Call
SL1100 ISSUE 2.0 Serial Call Description Serial Call transfers a call so it automatically returns to the transferring extension. Serial Calling saves transferring steps between users. For example, a Customer Service Representative (CSR) has a client on the telephone who needs technical advice. The CSR wants to send the call to Technical Service, but needs to advise the client of certain costs when Technical Service is done.
Page 679 ISSUE 2.0 SL1100 Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. Operation To place a Serial Call to a co-worker: Place or answer a call. Press Hold or Transfer key. Dial co-worker’s extension number. Co-worker must lift the handset to respond to your announcement.
Page 680: Single Line Terminals
SL1100 ISSUE 2.0 Single Line Terminals Description The system is compatible with Dial Pulse and DTMF analog Single Line Terminals (SLTs). Single Line Terminal users can dial codes to access many of the features available to Multiline Terminal users. With Single Line Terminals, you can have your system simulate PBX type operation.
Page 681 ISSUE 2.0 SL1100 System Availability Terminals Analog Single Line Terminals(DP and DTMF type) Required Component(s) 084M-B1 008E-B1 Related Features Single Line Terminal users have access to the following features: • Speed Dialing • Account Codes • Alarm • Automatic Route Selection (ARS/F-Route) •...
Page 682: Data Communications
SL1100 ISSUE 2.0 • Ringdown Extension • Save Number Dialed • Toll Restriction • Transfer • Trunk Queuing and Camp-On • Warning Tone for Long Conversation • Voice Mail • Voice Over Data Communications Refer to the individual features for additional descriptive, programming and operational information.
Page 683 ISSUE 2.0 SL1100 Program Program Name Default Note Number 20-03-05 System Options for Single Line Telephones - SLT Operation Mode 20-03-06 System Options for Single Line Telephones - 5 (seconds) Headset Ringing Start Time 20-03-07 System Options for Single Line Telephones -...
Page 684: Sip Trunk E.164 Clip Enhancement
SL1100 ISSUE 2.0 SIP Trunk E.164 CLIP Enhancement (This feature is for V2.0 or higher) Description With the SIP Trunk E.164 CLIP Enhancement enabled, when an incoming SIP call from an external ITSP is presented at the system with a “+” in the From header field as the international access code, it...
Page 685 ISSUE 2.0 SL1100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-02-01 Country Code Enter the country code. Dial (up to four dig- its): 0~9, (default = Not As- signed) 10-02-02 International Ac- Enter the international access code.
Page 686 SL1100 ISSUE 2.0 Delete and replace the ‘+’ and matched country code from an incoming SIP INVITE using E.164 numbering scheme PRG 84-14-16 PRG 84-14-13 Description/Comments 1: Mode 1 1: ON With a SIP INVITE for incoming calls. When a ‘+’ is presented as the international access code along with a country code that DOES NOT match the value in PRG 10-02-01, then delete the ‘+’...
Page 687 ISSUE 2.0 SL1100 Example Output : Incoming call from: +4902131795770 PRG 10-02-02 = 00 PRG 10-02-03 = 9 Displayed in terminal incoming caller history as: Original Display 4902131795770 3-5 11:17 Store DEL - OR - PRG 10-02-01 = 0 004902131795770...
Page 688: Sip Trunk E.164 Support
SL1100 ISSUE 2.0 SIP Trunk E.164 Support (This feature is for V2.0 or higher) Description With the SIP Trunk E.164 Support enabled the PBX is able to support SIP configurations where the number presentation within the SIP messages is formatted using the E.164 international numbering scheme.
Page 689 ISSUE 2.0 SL1100 • IP Trunk License Related Features F-Route Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-02-01 Country Code Enter the country code. Dial (up to four digits): 0~9, (default = Not Assigned) 10-02-02 International Access Enter the international access code.
Page 690 SL1100 ISSUE 2.0 Example Invite SIP Message Fields 84-14-13 10-02-01 10-02-02 Calling Party Number is = 44 1509555123 Called Party Number is = 00441202223344 Request-URI: Invite sip: 0044 1202223344@172.16.18.100 SIP/2.0 To header: To:sip:00441202223344@172.16.18.100 From header: From<sip: 44 1509555123 @172.16.0.10> No Setting Request-URI: Invite sip: 0044 1202223344@172.16.18.100 SIP/2.0...
Page 691: Sl Net
(This Feature is for V1.5 or higher) Description SL Net allows networking between multiple SL1100's to act as a single "virtual" SL1100 system. Interconnected with VoIP, each phone system becomes a node on the network that can communicate with any other phone system node. Systems can be installed separately in the same building or in Remote Offices connected via a qualified network.
Page 692: Network Requirements
168 port maximum. After the necessary ports (station or trunk) are removed from a system, a restart of the SL1100 is not required. Every time a system in an SL Net network is reset, a port count is performed. If the network port count is below 168, all systems are allowed to communicate.
Page 693 • A maximum of five nodes and a total of 168 ports total throughout the network. InMail ports do not count against the 168 port capacity. • This feature is only supported when networked with another SL1100; no other system types are available.
Page 694 SL1100 ISSUE 2.0 • When Multiple Voice Mails are installed in the network, each site must have a unique Voice Mail pilot number. The pilot number assigned must be within the routable extension number range in all sites throughout the network.
Page 695 CPU Network Setup - IP Address 0.0.0.0 ~ 126.255.255.254 Assign the IP Address for the VoIPDB. 128.0.0.1 ~ 191.254.255.254 If a VoIPDB is installed in the system NEC recommends set- 192.0.0.1 ~ 223.255.255.254 ting PRG 10-12-01 to 0.0.0.0. All connections to the system (default) will be made through the VoIPDB.
Page 696 System Access and digit 2 would be assigned as network ID 1. 20-01-04 Network BLF Indication 0 ~ 64800 seconds Assign how often the SL1100 updates the DSS key BLF indi- (default) cations for remote SL Net systems (expressed in seconds). To provide BLF lamping indications across the network, this timer must be adjusted.
Page 697 ISSUE 2.0 SL1100 Program Num- Program Name Default 84-26-01 VoIP Basic Setup - IP Address 0.0.0.0 ~ 126.255.255.254 Assign the IP address that is used for Voice Communications 128.0.0.1 ~ 191.254.255.254 across the network. The IP address assigned here MUST be 192.0.0.1 ~ 223.255.255.254...
Page 698 SL1100 ISSUE 2.0 Program Num- Program Name Default 84-12-10 Networking CODEC Information Basic Setup - G.729 Jitter 0 ~ 255 ms Buffer (average) (default) 84-12-11 Networking CODEC Information Basic Setup - G.729 Jitter 0 ~ 255 ms Buffer (max) (default)
Page 699 ISSUE 2.0 SL1100 Program Num- Program Name Default 84-12-36 Networking CODEC Information Basic Setup - G.722 Jitter 0 ~ 255 ms Buffer (average) (default) 84-12-37 Networking CODEC Information Basic Setup - G.722 Jitter 0 ~ 255 ms Buffer (max) (default)
Page 700 SL1100 ISSUE 2.0 Program Num- Program Name Default 14-06-01 Trunk Group Routing - Priority Order Number 0 = No Setting (Calls will not route) With SL Net, four new trunk group routing options have been 001 ~ 025 = Trunk Group 1 ~ 25 added and they are 101 ~ 104.
Page 701 ISSUE 2.0 SL1100 Program Num- Program Name Default 44-05-01 ARS/F-Route Table - Trunk Group Number 0 = No setting (Calls will not route) If using F-Route for the trunk group routing, four new items 1 ~ 25 = Trunk Group 1 ~ 25 have been added to the trunk group field.
Page 702 SL1100 ISSUE 2.0 Call Routing - Inbound (DID) Program Num- Program Name Default 22-01-06 System Options for Incoming Calls - DID Ring-No-Answer 0 ~ 64800 seconds Time (default) Use this program to assign the amount of time that a call will ring the DID Transfer Target before overflowing to Transfer Destination Number 1.
Page 703: Centralized Voice Mail
A pilot number must fall within the valid numbering plan not assigned assigned in PRG 11-01-01. NEC recommends that you do not use department group 01 because by default all extensions are assigned to this group. This program is only assigned in the system that has the Voice Mail.
Page 704 If this is set to (1), once the last extension is called the hunting will continue to look for an idle member to receive the call. NEC recommends setting this to (1) Circular when using a de- partment group for Voice Mail.
Page 705 (1) RFC2833. SL Net Basic Features Refer to the SL1100 Feature and Specifications Manual for a complete description and programming information for the following features. The information detailed here applies only to the feature when used in a Networked system.
Page 706 SL1100 ISSUE 2.0 Using the above method the caller will not log into their own box. The caller will be prompted to enter the extension number they wish to use. For the caller to log directly into the Voice Mail box of the calling extension: At a Multiline Terminal, press Speaker key or Lift the Handset.
Page 707 ISSUE 2.0 SL1100 Operation To Make an Internal Page: At a Multiline Terminal, press Speaker key or Lift the Handset. - OR - At a Single Line telephone, lift the handset. Dial 701 (PRG 11-12-19). Dial # and the system ID (the system ID must be dialed as two digits (e.g. #01)).
Page 708 SL1100 ISSUE 2.0 - OR - At a Multiline Terminal, press Transfer key or Hold Key. - OR - At a Single Line telephone, hook flash. Dial #6 (PRG 11-12-31) and the Park orbit (01 ~ 64). If you hear busy tone, the orbit is busy. Try another orbit.
Page 709: Sl Desktop Suite
IP Station with a few exceptions. Through the VoIP connection to the SL1100 system, the user can speak to the caller through a USB Handset or USB Headset connected to the PC running the Softphone. The user can handle the call through the SL Desktop Suite software.
Page 710 SL1100 ISSUE 2.0 Conditions • The SL Desktop Suite Application does not support Centrex trunks for transferring or call forwarding off-site. • The SL Desktop Suite Application does not follow delay ringing. For example, if a virtual extension is set to delay ring and appears on a Desktop terminal, the Desktop Suite will show the call as ringing immediately.
Page 711 ISSUE 2.0 SL1100 Default Settings None System Availability Terminals IP4WW-24TIXH-C-TEL IP4WW-24TXH-B-TEL and IP4WW-12TXH-B-TEL Required Component(s) SL-DT-DESKTOP SUITE-1 LIC PC Class: Pentium 3 Processor Speed: 1Ghz RAM: 512MB Minimum, 1GB Recommended Display: Super VGA (800x600) or higher 50MB Available Disk Space...
Page 712 Define the TCP port number for the LAN CTI and O&M com- External Device 5 (SMDR Output) = 0 munication between the SL1100 and the Desktop Applications. External Device 6 (DIMOutput) = 0 External Device 9 (1st Party CTI) = 8282 External Device 11 (O&M Server) = 8010 External De-...
Page 713 ISSUE 2.0 SL1100 Operation Refer to the SL Desktop Suite Manual. Features and Specifications Manual 1-701...
Page 714: Softkeys
SL1100 ISSUE 2.0 Softkeys Description Each display telephone provides interactive softkeys for intuitive feature access. It is no longer necessary to remember feature codes to access the telephone advanced features because the function of the softkeys change as the user processes calls.
Page 715 ISSUE 2.0 SL1100 Guide to Feature Programming Program Num- Program Name Default 11-11-13 Service Code Setup (for Setup/Entry Operation) - Display Language Selection for Multiline Terminal 15-02-01 Multiline Telephone Basic Data Setup - Display Language Selection (To select options 6~11, press either 6 or Help, then press line keys 1~6.
Page 716: Station Hunt
SL1100 ISSUE 2.0 Station Hunt Description After calling a busy extension, a call immediately hunts to the next available member of the Hunt Group (Department Group). The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
Page 717 ISSUE 2.0 SL1100 Program Num- Program Name Default 20-13-06 Class of Service Options (Supplementary Service) - Auto- COS 01~15 = 1 matic Off-Hook Signaling (Automatic Override) Operation To make a Step Call: Place a call to a busy extension. Features and Specifications Manual...
Page 718: Station Message Detail Recording
SL1100 ISSUE 2.0 Station Message Detail Recording Version 2.0 or higher software provides; SMDR can record/print both system trunk and internal calls. Description Station Message Detail Recording (SMDR) provides a record of the system trunk calls and internal calls (V2.0 or higher). Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device.
Page 719 ISSUE 2.0 SL1100 • Trunk Exclusion Use Trunk Exclusion to exclude certain trunks not subject to per-call charges (like WATS lines) from the SMDR report. This makes call accounting easier, since you review only those calls with variable costs. • Usage Summaries SMDR can automatically print daily, weekly and monthly call activity summaries.
Page 720: Table 1-66 Smdr Report Definitions
For example, with PRG 35-01-08 = 0 (Format for NA), PRG 35-01-14 = 1 (Date) and PRG 35-02-17 = 1 (Caller ID Name), if a call is received with the Caller ID Name of NEC Infrontia Corporation (24 characters), the following SMDR record is displayed:...
Page 721: Table 1-67 Smdr Report Format With Prg 35-02-14 Set To '0'
ISSUE 2.0 SL1100 Report Headings Definitions DATE Date the call was made (PRG 35-02-14= 1 ). For Extension Call this area will be empty. (V2.0 or higher) LINE Trunk number used for call. For Extension Call this area will be empty (V2.0 or higher) DURATION The time the call lasted.
Page 722: Table 1-68 Smdr Report Format With Prg 35-02-14 Set To '1'
SL1100 ISSUE 2.0 Character Position Field Definition Space 7~10 TIME 11~14 Spaces 15~18 LINE 19~22 Spaces 23~30 DURATION 31~32 Spaces 33~39 STATION 40~44 Spaces 45~51 DIALLED Space 53~59 No./CLI 60~63 Spaces 64~70 ACCOUNT CR & LF Carriage return and line feed...
Page 723: Table 1-69 Smdr Summary Report
ISSUE 2.0 SL1100 Character Position Field Definition Space 7~10 TIME Spaces 12~15 DATE 16~17 Spaces 18~21 LINE Space 23~30 DURATION 31~32 Spaces 33~39 STATION 40~44 Spaces 45~51 DIALLED Space 53~59 No./CLI 60~63 Spaces 64~70 ACCOUNT CR & LF Carriage return and line feed...
Page 724 SL1100 ISSUE 2.0 OUTGOING CALL/COST SUMMARY FOR WEEK ENDING nn/nn/nn TOTAL NO. OF OUTGOING PSTN CALLS: 49 TOTAL NO. OF OUTGOING ISDN CALLS: 0 NO. OF OUTGOING PSTN CALLS COSTED: 0 COST: 0 NO. OF OUTGOING ISDN CALLS COSTED: 0 COST: 0...
Page 725: Traffic Reports
SMDR Output Port Type 0 = Not Set (SMDR disabled) This enables/disables the SMDR data from being 3 = LAN (SMDR enabled and sent out of the sent out of the SL1100. LAN port.) (default = 3) 35-02-21 S-Point Terminal number 0 = MSN Number (V2.0 Added)
Page 726: Figure 1-49 Smdr With A Cpu Connection Ethernet
Program Program Name/Description Assigned Data Number 10-12-03 Default Gateway 0.0.0.0 ~ 126.255.255.254 Assign the SL1100's default gateway IP address. 128.0.0.1 ~ 191.254.255.254 192.0.0.1 ~ 223.255.255.254 (default = 0.0.0.0) 10-12-09 VoIPDB IP Address 0.0.0.0 ~ 126.255.255.254 Assign the IP Address for the VoIPDB.
Page 727: Figure 1-50 Smdr Flowchart
ISSUE 2.0 SL1100 “A” In PRG 35-01-03, In PRG 35-01-03, What language should be used Spanish English enter 0. enter 4. for the SMDR header? German Italian French In PRG 35-01-03, In PRG 35-01-03, In PRG 35-01-03, enter 1. enter 2.
Page 728: Figure 1-51 Smdr Flowchart (Continued)
SL1100 ISSUE 2.0 Continued from previous page IN PRG 35-01-06, enter Should calls of any minimum duration of call In PRG 35-01-06, duration print on the that will print on the enter 0. SMDR report? SMDR report (1-65535 seconds). In PRG 35-01-07, enter...
Page 729: Figure 1-52 Smdr Flowchart (Continued)
ISSUE 2.0 SL1100 Continued from previous page Set PRG 14-01-06 to “1” for each trunk which should provide SMDR. Set PRG 15-01-03 to “1” for each extension which should provide SMDR. In PRG 35-02-08, In PRG 35-02-08, Should the SMDR report enter 1.
Page 730: Figure 1-53 Smdr Flowchart (Continued)
SL1100 ISSUE 2.0 Continued from previous page In PRG 35-02-14, enter 1. In PRG 35-02-15, enter 1. Should the Caller ID In PRG 35-02-15, enter number, DID number, or 1 to display the DID Caller ID name be displayed Number number.
Page 731: Station Name Assignment - User Programmable
ISSUE 2.0 SL1100 Station Name Assignment - User Programmable Description This feature allows a user to program the Station Name for their telephone extension or any extension within the system. The name is displayed on the Multiline Terminal LCD when an intercom call is placed.
Page 732 SL1100 ISSUE 2.0 Program Program Name Default Number 20-13-21 Class of Service Options (Supplementary Service) - COS 01~15 = 1 Extension Name Operation To program your extension name: Press Speaker key. Dial 700. - OR - Press the Extension Name Change key (PRG 15-07 or SC 751: 55).
Page 733: Table 1-70 Keys For Entering Names
ISSUE 2.0 SL1100 Press Speaker key to hang up. Table 1-70 Keys for Entering Names Use this keypad digit . . . When you want to. . . Enter characters: 1 @ [ ¥ ] ^ _ ` { | } Á...
Page 734: Station Relocation
SL1100 ISSUE 2.0 Station Relocation Description Station Relocation allows a station to be moved from one location to another, without having to reprogram the station data. The station features and extension number are the same after it is moved to the new location.
Page 735 ISSUE 2.0 SL1100 Guide to Feature Programming Program Num- Program Name Default 11-15-12 Service Code Setup, Administrative (for Special Access - not assigned Extension Data Swap 20-13-42 Class of Service Options (Supplementary Service) - Exten- COS 01~15 = 1 sion Data Swap Enabling...
Page 736 SL1100 ISSUE 2.0 Dial the Extension Data Swap Service Code - not assigned at default (PRG 11-15-12). Dial the Extension Data Swap Password - not assigned at default (PRG 92-05-01). Dial the extension to be swapped with or relocated to.
Page 737: T1 Trunking (With Ani/Dnis Compatibility)
ISSUE 2.0 SL1100 T1 Trunking (with ANI/DNIS Compatibility) Description The T1/PRI Interface gives the system T1 trunking ability. This unit provides up to 24 trunk circuits. In additional to providing digital-quality trunking, the T1/PRI Interface allows you to have maximum trunking ability with fewer unit.
Page 738: Required Software
Tie Lines (except for the additional T1/PRI Interface settings). • With an SL1100 - Expanded Port Package, up to 48 T1 trunks can be assigned. • You can use T1 trunks in place of standard analog trunks. The procedures for placing and answering calls are the same for both trunks.
Page 739 ISSUE 2.0 SL1100 Related Features Caller ID Central Office Calls, Answering Central Office Calls, Placing Code Restriction Dial Tone Detection Direct Inward Dialing (DID) ISDN Compatibility Station Message Detail Recording Guide to Feature Programming The items highlighted in gray are read only and cannot be changed.
Page 740 SL1100 ISSUE 2.0 Program Number Program Name Default 20-14-03 Class of Service Options for DISA - Trunk Group Access COS 01~15 = 1 20-14-04 Class of Service Options for DISA - Outgoing System COS 01~15 = 0 Speed Dialing 20-14-05...
Page 741 ISSUE 2.0 SL1100 • Direct Inward Dialing (DID) Features and Specifications Manual 1-729...
Page 742: Tandem Ringing
SL1100 ISSUE 2.0 Tandem Ringing Description Tandem Ringing allows an extension user to have two telephones with one telephone number. For example, extension 205 (the master telephone) sets Tandem Ringing with extension 206. When extension 205 receives an incoming call, both extensions 205 and 206 ring. Callers would dial the master extension number (extension 205 in this example).
Page 743 ISSUE 2.0 SL1100 Slave Telephone: Single Line Terminals Required Component(s) None Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Direct Station Selection (DSS) Console Do Not Disturb (DND) Hold Intercom Message Waiting Ring Groups Multiple Trunk Types Guide to Feature Programming...
Page 744 SL1100 ISSUE 2.0 Press Speaker key to hang up (if the key is lit). While the feature is active, if either the master or slave telephone is on a call, no calls can be placed or answered at the other extension until the busy telephone has hung up. Multiline Terminals indicate TANDEM IN USE in the display and Single Line Terminal users hear a busy signal when the handset is lifted.
Page 745: Tandem Trunking (Unsupervised Conference)
ISSUE 2.0 SL1100 Tandem Trunking (Unsupervised Conference) Description Tandem Trunking allows an extension user to join two outside callers in a Trunk-to-Trunk Conference. The extension user can then drop out of the call, leaving the trunks in an Unsupervised Conference.
Page 746 SL1100 ISSUE 2.0 EXAMPLE: The following example indicates how a call is handled with the system programmed as follows: • PRG 14-01-25: 1 (Continued/Discontinued Trunk-to-Trunk Conversation) • PRG 20-28-01: # (Conversation Continue Code) • PRG 20-28-02: No Setting (No Conversation Disconnect Code is entered) •...
Page 747 ISSUE 2.0 SL1100 System Availability Terminals Multiline Terminals and Single Line Terminals Required Component(s) None Related Features Call Forwarding, Off-Premise Central Office Calls, Answering Central Office Calls, Placing Direct Inward System Access (DISA) Guide to Feature Programming Method A - Tandem Trunking from Conference...
Page 748 SL1100 ISSUE 2.0 Program Program Name Default Number 25-07-07 System Timers for VRS/DISA - Ling Conversation 3600 (seconds) Warning Tone Time 25-07-08 System Timers for VRS/DISA - Long Conversation Dis- 10 (seconds) connect Time Method B - Tandem Trunking with Transfer Key...
Page 749 ISSUE 2.0 SL1100 Program Program Name Default Number 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Exten- sion are Class 1 20-07-11 Class of Service Options (Administrator Level) - Forced COS 01~15 = 1 Trunk Disconnect (analog trunk only)
Page 750 SL1100 ISSUE 2.0 Program Num- Program Name Default 20-07-05 Class of Service Options (Administrator Level) - COS 01~15 = 0 Set/Cancel Automatic Trunk-to-Trunk Transfer 20-07-11 Class of Service Options (Administrator Level) - COS 01~15 = 1 Forced Trunk Disconnect (analog trunk only)
Page 751 ISSUE 2.0 SL1100 To set up the tandem call, press the Conf softkey. This sets up a Conference between you and both outside parties. Press Transfer key. - OR - Press Hold key and dial #8 or the service code set for Unsupervised Conference/Tandem Trunking in PRG 11-12-57.
Page 752 SL1100 ISSUE 2.0 Method C - Tandem Trunking on Hang up To set up a Tandem Call: Place or answer first trunk call. Press Hold key to place the first trunk call on hold. Place a second trunk call. Hang up.
Page 753 ISSUE 2.0 SL1100 To set and change the destination of the Automatic Tandem Trunk call: Dial service code 735 (or the service code set for Set Destination for Automatic Trunk-to-Trunk Transfer). Dial the desired trunk number (Trunk Number: 001~084). Dial the destination Number (trunk access code is not needed).
Page 754: Tone Override
SL1100 ISSUE 2.0 Tone Override Description The Multiline Terminal user that calls a busy station and receives a call waiting tone can generate a Tone Override that is heard by the originator and busy station. The busy station user can place the existing call on hold to answer the Override.
Page 755 ISSUE 2.0 SL1100 Program Num- Program Name Default 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Exten- sion are Class 1 20-09-01 Class of Service Options (Incoming Call Service) - COS 01~15 = 1 Second Call for DID/DISA/DIL Override...
Page 756: Traffic Reports
ISSUE 2.0 Traffic Reports Description The system provides the ability to send data to a PC connected to the SL1100. The telephone call traffic data for each extension is captured for use with the Station Message Detail Recording (SMDR) feature.
Page 757 ISSUE 2.0 SL1100 Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features Station Message Detail Recording Guide to Feature Programming Program Num- Program Name Default 10-20-01 LAN Setup for External Equipment - TCP Port Refer to Programming Manual.
Page 758: Transfer
SL1100 ISSUE 2.0 Transfer Description Transfer permits an extension user to send an active Intercom or outside call to any other extension in the system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination extension.
Page 759 ISSUE 2.0 SL1100 When a call is transferred using this service code, it is transferred to the ring group destination for that incoming trunk. For example, trunk 2 is in Ring Group 4. When the call is transferred using this service code, the trunk rings all extensions programmed for Ring Group 4 or rings the External Paging Group for Ring Group 4, depending on how the system is programmed.
Page 760 SL1100 ISSUE 2.0 • If station A calls Station B, and station A puts station B on hold and then calls station C, station C cannot transfer the call. • A transferred call to an extension will not follow the extensions distinctive ring pattern. A transferred call will follow the pattern assigned in PRG 20-15-09.
Page 761 ISSUE 2.0 SL1100 Program Num- Program Name Default 20-02-04 System Options for Multiline Telephones - Retrieve the Line After Transfer 20-03-01 System Options for Single Line Telephones - SLT Call Waiting Answer Mode 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Ex-...
Page 762: Transferring Without Holding
SL1100 ISSUE 2.0 Program Num- Program Name Default 25-06-02 VRS/DISA One-Digit Code Attendant Setup - Destination not assigned) Number 31-05-01 Universal Night Answer/Ring Over Page Operation Transferring Trunk Calls To Transfer a trunk calls to a co-worker's extention: At the Multiline Terminal, press Transfer key.
Page 763: Transferring Intercom Calls
ISSUE 2.0 SL1100 Transferring Intercom Calls To Transfer your Intercom call: At the Multiline Terminal, press Hold key. - OR - At Single Line Terminal, hookflash. Dial extension to receive your call. If the extension is busy, does not answer or does not want the call, you can dial another extension number or press the lit line key to return to the call.
Page 764 SL1100 ISSUE 2.0 Tranferring an Intercom or Trunk Call using a DSS/One-Touch Key While on a call, press the DSS/One-Touch key. Announce the call or hang up. 1-752 Transfer...
Page 765: Trunk Group Routing
ISSUE 2.0 SL1100 Trunk Group Routing Description Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code (9) for trunk calls. Trunk Group Routing routes calls in the order specified by system programming. If a user dials 9 and all trunks in the first group are busy, the system may route the call to another group.
Page 766 SL1100 ISSUE 2.0 Related Features Automatic Route Selection (ARS/F-Route) Central Office Calls, Placing Direct Inward Dialing (DID) Dial Tone Detection Multiple Trunk Types Programmable Function Keys Prime Line Selection Trunk Groups Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
Page 767 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 14-06-01 Trunk Group Routing 0 = No Setting (Calls will not route.) This program is used to setup outbound routing tables to give the ex- 001 ~ 025 = Trunk Group 1 ~ 25...
Page 768 SL1100 ISSUE 2.0 Dial number. - OR - At the Multiline Terminal, press the Trunk Group Routing key (PRG 15-07 or SC 752: 05). Dial the number. 1-756 Trunk Group Routing...
Page 769: Trunk Groups
ISSUE 2.0 SL1100 Trunk Groups Description Trunk Groups let you optimize trunk usage for incoming and outgoing calls. Each group can be accessed by an Access Code plus the group number. There are 25 available Trunk Groups and you set the access order in trunk group programming.
Page 770 SL1100 ISSUE 2.0 Guide to Feature Programming Program Program Name Default Note Number 10-09-01 DTMF and Dial Tone Circuit Setup Resource 01 - 96 = 0 (Common) 11-12-14 Service Code Setup (for Service Access) - Trunk Group Access 14-02-11 Analog Trunk Data Setup - Next Trunk in...
Page 771: Trunk Queuing/Camp-On
ISSUE 2.0 SL1100 Trunk Queuing/Camp-On Description Trunk Queuing permits an extension user to queue (wait in line) on-hook for a busy trunk or trunk group to become free. The system recalls the queued extension as soon as the trunk is available. The user does not have to manually retry the trunk later.
Page 772 SL1100 ISSUE 2.0 Program Num- Program Name Default 11-16-05 Single Digit Service Code Setup - Camp-On 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-01-08 System Options - Trunk Queuing Callback Time 15 (seconds) 20-01-09 System Options - Callback/Trunk Queuing Cancel Time...
Page 773: Unicast/Multicast Paging Mode
ISSUE 2.0 SL1100 Unicast/Multicast Paging Mode Description IP Terminals can now receive an Internal Page via a Unicast or Multicast packet based upon system programming. This feature allows IP Terminals to be assigned to Unicast Mode, Multicast Mode, or Auto.
Page 774: Figure 1-55 Unicast Mode Example
The default multicast address utilized by the SL1100 is 224.0.0.10. It should be noted that many routing devices available do not support multicast within the range of 224.0.0.0/24 and may require the default address to be changed in the SL1100.
Page 775 ISSUE 2.0 SL1100 Conditions • You can assign up to 32 IP Terminals in an Internal or All call paging group. • When using Unicast mode, there must be an available DSP recourse for each IP Terminal in the page group at the time of the internal page. If the resources are less than the number of IP Terminals, the page will be delivered to the IP Terminals with the lowest port numbers.
Page 776 SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 10-19-01 VoIP DSP Resource Selection Resource 1 = 1 Resource 2 ~ 32 = 0 10-46-11 Multicast IP Address 224.0.0.10 10-46-12 Multicast Port 30000 11-12-19 Service Code Setup (for Service Access) - Internal Group...
Page 777 ISSUE 2.0 SL1100 Make announcement. Press Speaker key to hang up. Single Line Terminal/SIP DECT Wireless Lift the handset. Dial 701 and the Paging Zone number (0~9 or 00~32). Dialing 0 or 00 calls All Call Internal Paging. Dial 1 and the Combined Paging Group code 1~8 or 0 (for Internal/External All Call).
Page 778: Uniform Call Distribution (Ucd)
SL1100 ISSUE 2.0 Uniform Call Distribution (UCD) Description With Uniform Call Distribution (UCD), an extension user can call an idle extension in a preprogrammed UCD Group (Department Group - 32 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number.
Page 779: Figure 1-57 Uniform Call Distribution (Ucd) Priority Call Routing
ISSUE 2.0 SL1100 Default Settings Disabled Priority Routing Telephone on a call Telephone on a call CALL Priority 1 Priority 1 Priority 1 Telephone on a call CALL Priority 2 Priority 2 Priority 2 CALL Priority 3 Priority 3 Priority 3...
Page 780: Figure 1-58 Uniform Call Distribution (Ucd) Circular Routing
SL1100 ISSUE 2.0 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 1-58 Uniform Call Distribution (UCD) Circular Routing System Availability Terminals All Terminals Required Component(s) PZ-VM21 and VRS Compact Flash (for Delay Announcements) 1-768 Uniform Call Distribution (UCD)
Page 781 ISSUE 2.0 SL1100 Related Features Automatic Call Distribution (ACD) (V1.5 or higher) Call Forwarding Transfer InMail Voice Response System (VRS) Guide to Feature Programming The items highlighted in gray are read only and cannot be changed. Program Num- Program Name...
Page 782 SL1100 ISSUE 2.0 Program Num- Program Name Default 24-02-05 System Options for Transfer - Message Wait Ring Inter- 30 (seconds) val Time 24-02-08 System Options for Transfer - Delayed Transfer Timer for 10 (seconds) All Department Groups 24-05-01 Department Group Transfer Target Setup...
Page 783: User Programming Ability
ISSUE 2.0 SL1100 User Programming Ability Description A station user can perform programming functions. Speed Group Dialing and Function Keys are just two features programmable from a station. Conditions • Multiline Terminals must be idle an Off-Hook and have entered the service code when programming any function.
Page 784: Virtual Extensions
SL1100 ISSUE 2.0 Virtual Extensions Version 2.0 or higher software provides Distinctive ringing (Intercom / Outside) on Virtual Extension. Description Virtual Extensions are available software extensions on the Basic and Expanded Port Packages. A Virtual Extension assigned to a line key, can appear and ring on an individual station or multiple stations and be used for outbound access.
Page 785 ISSUE 2.0 SL1100 • When an internal station-to-station call is made to a virtual extension, the name and number of the calling party does not appear in the display of the station the virtual extension resides on until the call is answered.
Page 786 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Note Number 11-04-01 * Virtual Extension Number Maximum of 8 digits (0 ~ 9, , #) Assign an extension number to the virtual ports. (default = Not Assigned) 14-02-17 Analog Trunk Data Setup – Sync. Ringing 0 = Disable (V2.0 Added)
Page 787 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Note Number 15-02-21 Virtual Extension Access Mode 0 = DSS This program assigns what happens when the 1 = Outgoing user presses the virtual extension key that is 2 = Ignore programmed on a Multiline Terminal.
Page 788 SL1100 ISSUE 2.0 Operation To answer a call ringing a Virtual Extension: Press the flashing Virtual Extension key. - OR - Go off-hook. PRG 20-10-08 needs to be set to on (1) for extension Class of Service. To place a call to a Virtual Extension: Go off-hook.
Page 789: Voice Mail Integration (Analog)
ISSUE 2.0 SL1100 Voice Mail Integration (Analog) Description The system provides telephone users with comprehensive Voice Mail features. Voice Mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag. This frees busy receptionists and secretaries for more productive work.
Page 790 SL1100 ISSUE 2.0 The default values for PRG 45-04-01~PRG 45-04-09 are not assigned. Use the chart below to determine what leading and trailing digits will be sent to the Analog Voice Mail System. Program PRG 45-01-15 PRG 45-01-15 PRG 45-01-15...
Page 791 • Ring Group calls do not follow extension call forwarding to voice mail. • Only one Voice Mail system can be installed in an SL1100 system (Analog or Digital, but not both in same system). This restriction is because only one Department Group can be assigned for Voice Mail.
Page 792 SL1100 ISSUE 2.0 008E-B1 Related Features Barge-In Caller ID Direct Inward Line (DIL) Hold Message Waiting One-Touch Calling Programmable Function Keys Transfer Guide to Feature Programming Program Num- Program Name Default 10-09-01 DTMF and Dial Tone Circuit Setup Resource 01 - 96 = 0 (Common)
Page 793 ISSUE 2.0 SL1100 Program Num- Program Name Default 16-01-05 Department Group Basic Data Setup - Extension Group All Ring Mode Operation 16-01-06 Department Group Basic Data Setup - STG Withdraw Mode 16-01-07 Department Group Basic Data Setup - Call Recall Re-...
Page 794 SL1100 ISSUE 2.0 Program Num- Program Name Default 22-02-01 Incoming Call Trunk Setup - Incoming Type 22-04-01 Incoming Extension Ring Group Assignment Extension 101~108 (first eight ports) ring for incoming Ring Group 1 calls. No other extensions ring for incoming Ring Group 1 calls.
Page 795 ISSUE 2.0 SL1100 Program Num- Program Name Default 45-05-08 Voice Mail Send Protocol Signal Without Additional Dig- its - Conversation Recording 45-05-09 Voice Mail Send Protocol Signal Without Additional Dig- its - Clear Down String 80-03-01 DTMF Tone Receiver Setup - Detect Level...
Page 796 SL1100 ISSUE 2.0 Program Num- Program Name Default 80-04-09 Call Progress Tone Detector Setup - OFF maximum time Type 1 (DT) = 1 (60ms) Type 2 (BT) = 20 (630ms) Type 3 (RBT) = 115 (3480ms) Type 4 = 0...
Page 797 ISSUE 2.0 SL1100 Dial 654. The system automatically reconnects you to your call. To stop recording, place the call on hold then pick the call back up. You can restart and stop recording as required. Single Line Terminal Hookflash. Dial 654.
Page 798: Voice Mail Message Indication On Line Keys
SL1100 ISSUE 2.0 Voice Mail Message Indication on Line Keys Description Voice Mail Message Indication on Line Keys indicates a new voice mail message on Line Keys or DSS/BLF keys. Conditions • When a DSS key of an installed extension is pressed when flashing it calls that extension.
Page 799 ISSUE 2.0 SL1100 Guide to Feature Programming Program Program Name Default Note Number 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-13-41 Class of Service Options (Supplementary Serv- COS 01~15 = 0 ice) - Voice Mail Message Indication on DSS...
Page 800 SL1100 ISSUE 2.0 Operation To program a DSS/BLF key on a telephone: Press Speaker key. Dial 751. Press the key you want to program. Dial 01. Dial the number of the extension you want to appear on the key. Press Hold key.
Page 801: Voice/Melody Ringing By Vm
Voice/Melody to each ringing Multiline Terminal Extension instead of Caller-ID. Audio Prompt Format In order for uploaded greetings to properly play on the SL1100 they must be in the proper format. Audio files not recorded in the proper format may not playback. The proper format is:...
Page 802 • This feature can not be set from Navigation Key. Default Settings Disabled System Availability Terminals Digital Multiline Terminal Required Component(s) CF Card provided by NEC Related Features Caller ID Guide to Feature Programming Program Num- Program Name Default Note...
Page 803 ISSUE 2.0 SL1100 Program Num- Program Name Default Note 13-04-04 Destination Number No Setting Internal Dial Up to 36 digits Incoming ring Group 0-25 Remote Monitor Dial Up to 8 digits 13-04-05 Incoming ring pattern 0 = Normal pattern 1-4 = Tone pattern (1-4)
Page 804 SL1100 ISSUE 2.0 Press Hold. You can set Name (PRG 13-04-02). ABB 0005 (This display indication is for IP and Multiline Terminals.) Press Hold and Enter the Transfer Mode 0 ~ 3 (PRG13-04-03). TRF0 = Not defined TRF1 = Internal Dial...
Page 805 ISSUE 2.0 SL1100 10. If you set correctly you will hear the Confirmation Beep and see the following Screen. Set ABB (This display indication is for IP and Multiline Terminals.) 11. Press Speaker and end the Setting. To Cancel the Incoming Voice Melody ringing from Service Code Press Service Code 778.
Page 806 SL1100 ISSUE 2.0 Press Hold and Enter the Transfer Mode 0 ~ 3 (PRG13-04-03). TRF0 = Not defined TRF1 = Internal Dial TRF2 = IRG TRG3 = Remote Monitor ABB0005 TRF Mode(0-3)?0- (This display indication is for IP and Multiline Terminals.) Press 0 and RI Set will be canceled.
Page 807: Voice Over
ISSUE 2.0 SL1100 Voice Over Description Voice Over lets a user interrupt a busy station user that is on another call. With Voice Over, the busy extension user hears an alert tone followed by the voice of the interrupting party. The extension user receiving the Voice Over can respond to the interrupting party without being heard by the original caller.
Page 808 SL1100 ISSUE 2.0 • An attempt to Voice Over a station can be denied if the station is in DND (Do Not Disturb) Mode, Automatic Redial is activated, during Station Programming, during Incoming Ringing, during Internal/External Paging, during a Conference Call, during a conference call on hold, the terminal is on internal hold, or the terminal has a call on internal hold.
Page 809 ISSUE 2.0 SL1100 Operation To Initiate a Voice Over to a busy extension: Press Voice Over key (PRG 15-07 or SC 751: 48) - OR - Dial 690. You hear an alert tone and the Voice Over key flashes. You can talk to the called party after the alert tone ends.
Page 810: Voice Response System (Vrs)
SL1100 ISSUE 2.0 Voice Response System (VRS) Description The PZ-VM21 daughter board provides the option for the Voice Response System (VRS) which gives the system voice recording and playback ability. The CFVM[ ] CompactFlash card provides up to 100 system messages (General Message, Automated Attendant greetings, ACD Messages (V1.5 or higher) and the Preamble).
Page 811 ISSUE 2.0 SL1100 Automated Attendant (Operator Assistance) Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then lets the outside callers directly dial system extensions, Department Calling Groups and Voice Mail. Automated Attendant provides immediate answering and routing of outside calls without the need for an operator or dispatcher.
Page 812 SL1100 ISSUE 2.0 • Permanent Mode This mode sets the feature using system programming and is available for the following types of calls. - Normal Incoming Call When the call is not answered or a user presses the VRS Waiting Message function key, this feature is initiated.
Page 813 ISSUE 2.0 SL1100 please,” and quickly extends the call to the desired party. This ensures that all incoming calls are answered quickly, courteously and consistently. Time, Date and Station Number Check If the system has a DSP daughter board installed for VRS, any Multiline Terminal user can find out the time, date or the extension number while their telephone is idle (on-hook).
Page 814 SL1100 ISSUE 2.0 Program Num- Program Name Default 11-12-54 Service Code Setup (for Service Access) - VRS Routing for ANI/DNIS 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Ex-...
Page 815 ISSUE 2.0 SL1100 Program Num- Program Name Default 22-15-07 VRS Delayed Message for Department Group - Discon- 60 (seconds) nect Time After the End of VRS Waiting Message 24-02-03 System Options for Transfer - Delayed Call Forwarding 10 (seconds) Time...
Page 816 SL1100 ISSUE 2.0 Operation VRS Messages To record a VRS message: Press Speaker key or lift the handset. - OR - At a Single Line Terminal, lift the handset. Dial 616. Dial 7 (Record). Dial the VRS message number you want to record (001~100).
Page 817 ISSUE 2.0 SL1100 After the system answers, dial the DISA password (normally 000000). You hear dial tone. Dial 616 and the VRS password. Dial the function you want. 7 = Record 5 = Listen 3 = Erase Dial the message number (001~100), record the message and press # to end recording.
Page 818 SL1100 ISSUE 2.0 Time, Date and Station Number Check To check the extension number of any Multiline Terminal: Do not lift the handset or press Speaker key. Dial 6 for extension number. To check the system time and date from any Multiline Terminal extension: Do not lift the handset or press Speaker key.
Page 819: Voice Response System (Vrs) Upload Download Audio
There are two different User Pro logins available to make changes to audio files on the InMail/VRS CF, but only one allows changes to be made to VRS messages. To login, open an Internet browser and enter the IP of the SL1100 LAN port in the address line. At default, the IP address is 192.168.0.10.
Page 820: Table 1-72 Default Incoming Ringing Tone
Figure 1-59 VRS User Pro Login Diagram Message Name Format Downloaded messages are automatically assigned a name by the SL1100. This name includes the mailbox number the message was left in, type of message, the message number and the date and time to the second the message was left.
Page 821 ISSUE 2.0 SL1100 • Uploading audio files to any type of Call Routing box and Group mailboxes is supported. Auto attendant and group mailbox greetings can be uploaded or deleted using End User WebPro interface with the UA login. • Uploading audio files to any type of Call Routing box and Group mailboxes are not supported. This means auto attendant and group mailbox greetings cannot be uploaded or deleted in the User Pro interface.
Page 822: Table 1-73 Error Messages And Causes
SL1100 ISSUE 2.0 System Availability Terminals All Terminals Required Component(s) IP4WW-CFVM[ ]-C1 PZ-VM21 Related Features Voice Response System (VRS) Guide to Feature Programming Program Num- Program Name Default 90-02-01 Programming Password Setup - User Name Refer to Programming Manual. 90-02-02 Programming Password Setup - Password Refer to Programming Manual.
Page 823 Audio Format CCiTT A-law/μ-law To login, open an Internet browser and enter the IP of the SL1100 LAN port in the address line. At default, the IP address is 192.168.0.10. At the login screen enter username = USER1 and password = 1111.
Page 824: Voice Response System (Vrs) - Call Forwarding - Park And Page
SL1100 ISSUE 2.0 Voice Response System (VRS) - Call Forwarding - Park and Page Description When an extension user is away from their phone, VRS Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park &...
Page 825 ISSUE 2.0 SL1100 System Availability Terminals None Required Component(s) IP4WW-CFVM[ ]-C1 PZ-VM21 Related Features Analog Communication Interface (ACI) Music on Hold Guide to Feature Programming Program Num- Program Name Default 11-11-58 Service Code Setup (for Setup/Entry Operation) - Call Forward with Personal Greeting...
Page 826 SL1100 ISSUE 2.0 Operation To have the system page you when you have a call: Press Speaker key (or lift the handset at the Single Line Terminal) and dial 713. When you hear, “Start recording at the tone and press the # key when you are done.” record you Personal Greeting and dial # when the announcement is complete.
Page 827: Volume Controls
• Headset volume, off-hook ringing volume, station ringing volume, and Speaker volume adjustments are determined by PRG 15-02-27. • The LCD of the SL1100 terminals provide a volume bar indication while adjusting the following volumes or controls: - Speaker Volume...
Page 828 SL1100 ISSUE 2.0 Related Features Off-Hook Signaling Guide to Feature Programming Program Num- Program Name Default 15-02-27 Multiline Telephone Basic Data Setup - Handset Volume Operation To adjust the volume of incoming ringing and splash tone: If the telephone is idle, press Speaker key and dial 729. If the telephone is ringing, skip to step 2.
Page 829: Warning Tone For Long Conversation
ISSUE 2.0 SL1100 Warning Tone for Long Conversation Description The system can broadcast warning tones to a trunk caller, warning the caller that he has been on the call too long. If he chooses, the caller can disregard the tones and continue talking. The outside caller does not hear the warning tones.
Page 830 SL1100 ISSUE 2.0 Single Line Terminals Code Restriction/Toll Restriction Guide to Feature Programming Program Num- Program Name Default 14-01-17 Basic Trunk Data Setup - Trunk to Trunk Warning Tone for Long Conversation Alarm 14-01-25 Basic Trunk Data Setup - Continued/Discontinued Trunk-to-...
Page 831: Chapter 2 Codes Tables
Codes Tables 1 ABOUT THIS CHAPTER ECTION The charts in this chapter provide a list of the Service Codes, Function Key Codes, and System Number Plan/Capacities. The service codes and function codes are listed by number and by feature in separate charts for ease of use.
Page 832: Table 2-2 Service Codes By Number
SL1100 ISSUE 2.0 Code For this feature. . . When you are. . . Note Voice Mail Leaving a message in a co-worker’s mail- box after calling their busy or unan- swered extension Message Waiting Leaving a Message Waiting at a co-work- er’s busy or unanswered extension...
Page 833 ISSUE 2.0 SL1100 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 834: Codes Tables
SL1100 ISSUE 2.0 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 835 ISSUE 2.0 SL1100 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 836 SL1100 ISSUE 2.0 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 837 ISSUE 2.0 SL1100 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 838: Table 2-3 Service Codes By Feature
SL1100 ISSUE 2.0 Dial this Service When you . . . For this feature. . . Also see Note Function Code. . . Key. . . Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Page 839 ISSUE 2.0 SL1100 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Automatic Call Dis- Log out of or in to an ACD Group.
Page 840 SL1100 ISSUE 2.0 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Central Office #9 + 001~084 Place a call over a specific trunk.
Page 841 ISSUE 2.0 SL1100 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Hold Placing a call on Group Hold.
Page 842 SL1100 ISSUE 2.0 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Meet Me Confer- Join a Meet Me Conference or Meet...
Page 843 ISSUE 2.0 SL1100 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Save Number Di- Save a number (from SLT) or dial a aled saved number.
Page 844 SL1100 ISSUE 2.0 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Transfer Set the Automatic Transfer for each trunk line.
Page 845: Table 2-4 Function Key Codes By Feature
ISSUE 2.0 SL1100 For this fea- When you ... Also see Note Dial this Service Code... ture... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first). Voice Response + ringing ext.
Page 846 SL1100 ISSUE 2.0 To program a key, press Speaker key, dial 751 (for 3-digit code) or 752 (for 2-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ...
Page 847 ISSUE 2.0 SL1100 To program a key, press Speaker key, dial 751 (for 3-digit code) or 752 (for 2-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ...
Page 848 SL1100 ISSUE 2.0 To program a key, press Speaker key, dial 751 (for 3-digit code) or 752 (for 2-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ...
Page 849 ISSUE 2.0 SL1100 To program a key, press Speaker key, dial 751 (for 3-digit code) or 752 (for 2-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ...
Page 850: Table 2-5 Function Key Codes By Number
SL1100 ISSUE 2.0 Function Key Codes by Number Table 2-5 Function Key Codes by Number To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over).
Page 851 ISSUE 2.0 SL1100 To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 852 SL1100 ISSUE 2.0 To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 853 ISSUE 2.0 SL1100 To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 854 SL1100 ISSUE 2.0 To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 855 ISSUE 2.0 SL1100 To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 856: Sl1100 Issue
SL1100 ISSUE 2.0 MEMO 2-26 Codes Tables...
Page 857: Chapter 3 Features Availability By Software Revision
Table 3-1 Feature Availability by Software Revision on page 3-1. S = Supported Feature E = Supported and Enhanced N/A = Feature not supported for this software release Table 3-1 Feature Availability by Software Revision SL1100 Feature Name V1.0 V1.5 V2.0 Abbreviated Dialing/Speed Dial Account Code Forced/Verified/Unverified...
Page 858 SL1100 ISSUE 2.0 SL1100 Feature Name V1.0 V1.5 V2.0 Call Waiting/Camp-On Callback Caller ID Call Return Caller ID Caller ID - Flexible Ringing Caller ID - Shared Logging Central Office Calls, Answering Central Office Calls, Placing Class of Service Clock/Calendar Display/Time and Date...
Page 859 ISSUE 2.0 SL1100 SL1100 Feature Name V1.0 V1.5 V2.0 Forced Trunk Disconnect Group Call Pickup Group Listen Handset Mute/Handset Cutoff Handsfree and Monitor Handsfree Answerback/Forced Intercom Ringing Headset Operation Hold Hotel/Motel Hotel/Motel - Do Not Disturb Hotel/Motel - DSS Console Monitoring...
Page 860 SL1100 ISSUE 2.0 SL1100 Feature Name V1.0 V1.5 V2.0 Meet Me Conference Meet Me Paging Meet Me Paging Transfer Memo Dial Message Waiting Microphone Cutoff Mobile Extension Mobile Extension - Callback to Mobile Phone Multiple Trunk Types Music on Hold...
Page 861 ISSUE 2.0 SL1100 SL1100 Feature Name V1.0 V1.5 V2.0 Selectable Ring Tones Serial Call Single Line Terminals SIP Trunk E.164 CLIP Enhancement SIP Trunk E.164 Support SL Net SL Desktop Suite Softkeys Station Hunt Station Message Detail Recording Station Name Assignment - User Programmable...
Page 862 SL1100 ISSUE 2.0 MEMO Features Availability by Software Revision...
Page 863 ISSUE 2.0 SL1100 MEMO Features and Specifications Manual...
Page 864 Features and Specifications Manual NEC Corporation ISSUE 2.0...

NEC SL1100 Features And Specifications Manual

Chapter 1 Features

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Summary of Contents for NEC SL1100