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® ThinkPad T40 Series Service and Troubleshooting Guide...
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® ThinkPad T40 Series Service and Troubleshooting Guide...
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U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...
CD version. The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden section, or partition, of the hard disk. Although hidden, the backups in the partition consume hard disk space.
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xviii ® ThinkPad T40 Series Service and Troubleshooting Guide...
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Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip.
Features Processor v Intel ® Pentium Memory v Double data rate (DDR) synchronous dynamic random access memory (DRAM) Memory Speed Support: Your computer may not be able to operate at all memory speeds (MHz). A system designed for a slower memory speed may be able to utilize faster memory, but will only operate at the slower speed.
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Features v 2 Universal Serial Bus (USB) connectors v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay ™ v Docking connector v Integrated wireless LAN feature (on some models) v Integrated Bluetooth feature (on some models) ®...
Specifications Size 14-inch model v Width: 311 mm (12.2 in.) v Depth: 255 mm (10.0 in.) v Height: 26.6 to 31.4 mm (1.0 to 1.2 in.) 15-inch model v Width: 330 mm (13.0 in.) v Depth: 266.7 mm (10.5 in.) v Height: 27.7 to 32.5 mm (1.09 to 1.28 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft)
Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
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Register your ThinkPad products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
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Caring for your ThinkPad computer v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm-or hot-swappable.
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2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.
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Caring for your ThinkPad computer ® ThinkPad T40 Series Service and Troubleshooting Guide...
Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using ® PC-Doctor 1. Click Start. 2. Move the pointer to All Programs (in Windows other than Windows XP, Programs) and then to PC-Doctor for Windows. 3.
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Message Solution 0177: Bad SVP data, stop Checksum of the supervisor password in the EEPROM is not correct. The POST task. system board should be replaced. Have the computer serviced. 0182: Bad CRC2. Enter Checksum of the CRC2 setting in the EEPROM is not correct. Go to BIOS BIOS Setup and load Setup Utility.
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Solving computer problems Message Solution 0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu. 021x: Keyboard error Make sure that there are no objects placed on the keyboard, or if you have one, the external keyboard.
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Message Solution 0280: Previous boot Your computer was previously unable to complete the boot process. incomplete Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.
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Telephone numbers are listed in “Worldwide telephone list” on page 72. 2010: Warning: Your If in the primary drive bay you are using a non-IBM / non-Lenovo hard internal hard disk drive disk drive (HDD) or an old generation IBM HDD which is not supported by (HDD) may not function this system, with the risk in mind, you can still use it by pressing ESC.
Message Solution Operating system not Verify the following: found. v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence, using the BIOS Setup Utility.
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Solving computer problems v The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet. v The computer power is on. (Turn on the power switch again for confirmation.) If these items are properly set, and the screen remains blank, have the computer serviced.
Lenovo authorized servicer or a marketing representative to have the password canceled. If you forgot your hard disk password, Lenovo authorized servicer can not reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced.
Solving computer problems If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly. If keys on the keyboard still do not work, have the computer serviced. Problem: A number appears when you type a letter.
Solution: Make sure that the TrackPoint and the touch pad are set to Automatic in the ThinkPad Configuration Program. Then detach the mouse or the pointing device, and try using the TrackPoint and the touch pad. If the TrackPoint and the touch pad work, the error might be due to the mouse or the pointing device.
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Solving computer problems Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. Refer to “Specifications” on page 5. If these items are correct, have the computer serviced. Problem: immediately turns off. Solution: The battery power is getting low.
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lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery. Problem: Your computer does not enter standby or hibernation mode. Solution: Check whether any option has been selected that would disable your computer from entering standby or hibernation mode.
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Solving computer problems is not connected to an ac power source, -or- The system does not enter hibernation mode from suspend mode, if the computer is not connected to an ac power source. Solution: The timer-wake-with-battery-operation is disabled by default. If you enable this function, the computer could wake up and begin running while it is being carried;...
2. Click Power Management. 3. Click the Hibernation tab. 4. Click the Enable hibernation button. 5. Click the Create Now button. For Windows NT: Note: You must format your hard disk with the FAT format system to use hibernation mode in Windows NT. If you format your hard disk with NTFS, the default format in Windows NT, you cannot use hibernation mode.
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Solving computer problems v If you are using the AC adapter, or using the battery, and the battery status indicator is on (is green), press Fn+Home to make the screen brighter. v If the standby status indicator is on (is green), press Fn to resume from the standby mode.
Solution: This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time. Problem: A message, “Unable to create overlay window,” appears when you try to start DVD playback.
Solving computer problems Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. Problem The battery does not charge.
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problem. Starting the Rescue and Recovery workspace is easy. To open Rescue and Recovery, do the following: 1. Turn off your PC, then turn it on again. 2. Watch the screen carefully while your PC starts. When the “To interrupt normal startup, press the blue Access IBM button” message is displayed at the lower left of the screen, press the blue Access IBM button.
Solving computer problems v Restore your backups restores backups you have made with Rapid Restore Ultra, if backups have been made. v Run diagnostics starts diagnostics tests to help determine whether there are problems with your PC and what might be causing them. v Create diagnostic disks helps you create special disks used during diagnostic tests.
v The surface of your finger is very different from when you registered your fingerprint. v Your finger is wet. v A finger is used that has not been enrolled. To improve the situation, try the following: v Clean or wipe your hands to remove any excess dirt or moisture from the fingers.
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5. With the F5 or F6 key, select Disable; then press Enter. 6. Press F10 and Enter to save this setting and exit this utility. If you are using any other ThinkPad T40 Series computer, do the following: 1. Turn your computer off and then on again; then, while the message, “To interrupt normal startup, press the blue Access IBM button”...
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Solution: Be sure that the disk meets the standards for your country. Usually, a disk that meets the local standards is marked with a CD logo on the label. If you use a disc that does not meet these standards, we cannot guarantee that it will play, or that, if it does play, the sound quality will be good.
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Drive Fitness Test (v3.99 or earlier): The latest version is available at http://www.hitachigst.com/hdd/support/download.htm Notes: 1. Lenovo does not guarantee the proper operation of the Drive Fitness Test. 2. To use an additional hard disk drive, update the firmware to the latest version.
4. If you are using the ThinkPad T41/T41p Series computer, double-click Start setup utility and go to step 6. If you are using any other ThinkPad T40 Series computer, click Access BIOS. The System Restart Required window is displayed. 5. Click Yes. The computer restarts, and the BIOS Setup Utility menu appears.
Note: If your computer is not a ThinkPad T41/T41p Series computer, see the following section: “For other ThinkPad T40 Series computer” on page 37. For ThinkPad T41/41p Series computer Your computer hard disk has a hidden, protected area for backups. Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called the Access IBM Predesktop Area.
6. When the recovery process finishes, press Enter key. Your computer will restart with the pre-installed operating system, drivers, and software. For other ThinkPad T40 Series computer Your computer hard disk has a hidden, protected area for backups. Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called Rescue and Recovery.
You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
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4. Remove the screw that secures the hard disk drive. 5. Open the computer display; then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7.
Upgrading the hard disk drive 9. Close the computer display and place the computer with its bottom side up. Reinstall the screw. 10. Reinstall the battery. 11. Turn the computer over again. Connect the ac adapter and the cables to the computer.
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Replacing the battery 4. Install a fully charged battery. 5. Slide the battery latches to the locked positions. 6. Turn the computer over again. Connect the ac adapter and the cables to the computer. Chapter 2. Solving computer problems...
Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
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The following items are not covered: v Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX v Identification of software problem sources...
To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen. ®...
Because Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
Access Point that is Wi-Fi compliant or in Ad Hoc mode, this device will operate in its authorized modes in all geographies. Please reconfigure selected frequencies when you travel from one country to another. Enabling Extended Channel Mode The statement below regarding the extended channel mode is applicable when the system supports this function.
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® ThinkPad T40 Series Service and Troubleshooting Guide...
Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1. The warranties provided by Lenovo Group Limited or one of its subsidiaries (called ″Lenovo″) in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale.
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Lenovo is not responsible; and v any non-Lenovo products, including those that Lenovo may procure and provide with or integrate into a Lenovo Machine at your request.
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Exchange of a Machine or Part When the warranty service involves the exchange of a Machine or part, the item your Service Provider replaces becomes Lenovo’s property and the replacement becomes yours. You represent that all removed items are genuine and unaltered.
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Personal Data. Limitation of Liability Lenovo is responsible for loss of, or damage to, your Machine only while it is 1) in your Service Provider’s possession or 2) in transit in those cases where Lenovo is responsible for the transportation charges.
Lenovo’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.
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Limitation of Liability: The following replaces item 1 of this section: 1. damages for bodily injury (including death) or physical harm to real property and tangible personal property caused by Lenovo’s negligence; and Governing Law: The following replaces "laws of the country in which you acquired the Machine"...
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Limitation of Liability: The following is added to this section: Where Lenovo is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, Lenovo’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods.
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2. as to any other actual damage arising in any situation involving nonperformance by Lenovo pursuant to, or in any way related to the subject of this Statement of Limited Warranty, the charge paid by you for the individual Machine that is the subject of the claim.
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Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which Lenovo provides, if you require the goods for the purposes of a business as defined in that Act.
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THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES: The terms of this Statement of Limited Warranty apply to Machines purchased from Lenovo or a Lenovo reseller. How to Obtain Warranty Service: Add the following paragraph in Western Europe (Andorra, Austria, Belgium,...
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Machine in any of those countries from a Service Provider, provided the Machine has been announced and made available by Lenovo in the country in which you wish to obtain service.
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Jurisdiction: The following exceptions are added to this section: 1) In Austria the choice of jurisdiction for all disputes arising out of this Statement of Limited Warranty and relating thereto, including its existence, will be the competent court of law in Vienna, Austria (Inner-City); 2) in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone,...
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598 (2) of the Austrian Code of Civil Procedure, the parties expressly waive the application of paragraph 595 (1) figure 7 of the Code. Lenovo may, however, institute proceedings in a competent court in the country of installation.
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(if Lenovo is at fault) or of such cause, for a maximum amount equal to the charges you paid for the Machine.
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In case your Service Provider is unable to repair a Lenovo Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.
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In such instances, regardless of the basis on which you are entitled to claim damages from Lenovo, Lenovo is liable for no more than: (items 1 and 2 unchanged). GERMANY What this Warranty Covers: The following replaces the first sentence of the first...
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Statement of Limited Warranty in respect of which Lenovo is legally liable to you, whether in contract or tort. A number of Defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one Default occurring on the date of occurrence of the last such Default.
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Statement of Limited Warranty in respect of which Lenovo is legally liable to you, whether in contract or tort. A number of Defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one Default.
NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during the first year of the warranty period; and b.
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Machine Type 2374 2375 2376 2378 2379 2668 2669 2678 2679 2686 2687 ® ThinkPad T40 Series Service and Troubleshooting Guide Country or Region of Purchase Warranty period Korea US, Canada, Mexico, Brazil, Australia Other US, Canada, Mexico, Brazil, Australia, Japan Other US, Canada, Mexico, Brazil, Australia...
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1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request.
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Lenovo’s expense, unless your Service Provider specifies otherwise. You are responsible for the subsequent installation and verification of the Machine. 5. CRU and On-site Service This type of Warranty Service is a combination of Type 1 and Type 2 (see above).
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Country or Region Canada Chile China China (Hong Kong S.A.R.) Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador El Salvador Estonia Finland France Germany Greece Guatemala Honduras Hungary Telephone Number 1-800-565-3344 (English, French) In Toronto only call: 416-383-3344 800-224-488 (Spanish) 800-810-1818 (Mandarin) Home PC: 852-2825-7799...
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Country or Region India Indonesia Irelan Italy Japan Korea Latvia Lithuania Luxembourg Malaysia Malta Mexico Middle East Netherlands New Zealand Nicaragua Norway Panama Peru ® ThinkPad T40 Series Service and Troubleshooting Guide Telephone Number 1600-44-6666 Alternate Toll Free: +91-80-2678-8940 (English) 800-140-3555 +62-21-251-2955 (Bahasa, Indonesian, English) 01-815-9202...
Venezuela Vietnam Guarantee supplement for Mexico This supplement is considered part of Lenovo’s Statement of Limited Warranty and shall be effective solely and exclusively for products distributed and commercialized within Territory of the Mexican United States. In the event of a conflict, the terms of this supplement shall apply.
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All software programs pre-loaded in the equipment shall only have a thirty- (30) day guarantee for installation defects from the date of purchase. Lenovo is not responsible for the information in such software programs and/or any additional software programs installed by you or installed after purchase of the product.
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CRU, you can use either of the following additional resources: v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video v The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list”...
Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.
Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.
This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.
Your ThinkPad computer has a lithium ion battery pack or a nickel metal hydride battery pack. If you are a company ThinkPad computer user and need to dispose of a battery pack, contact the proper person in ThinkPad sales, service, or marketing, and follow that person’s instructions. For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/environment/recycle/battery/ If you use a ThinkPad computer at home and need to dispose of a battery...
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Customer Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport. International Program License Agreement:The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software.
#03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad PS/2 Rapid Restore Rescue and Recovery...
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Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both. Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/sites/corporate/tradmarx.htm) Other company, product, or service names may be trademarks or service marks of others.