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ProLiant BL620c G7
HP ProLiant BL620c G7 Server Blade Manuals
Manuals and User Guides for HP ProLiant BL620c G7 Server Blade. We have
4
HP ProLiant BL620c G7 Server Blade manuals available for free PDF download: Troubleshooting Manual, User Manual, Specification, Application Note
HP ProLiant BL620c G7 Troubleshooting Manual (190 pages)
ProLiant G4/5/6 Servers
Brand:
HP
| Category:
Server
| Size: 1.49 MB
Table of Contents
Troubleshooting Guide
1
Table of Contents
3
Introduction
8
What's New
8
Revision History
8
375445-Xx8 (July 2009)
8
375445-Xx7 (November 2008)
9
Introduction
9
375445-Xx6 (September 2007)
10
375445-Xx5 (June 2006)
10
375445-Xx4 (May 2006)
10
Introduction
10
375445-Xx3 (September 2005)
11
Introduction
11
Getting Started
12
HP Proliant 100 Series Server Troubleshooting Information
12
How to Use this Guide
12
Pre-Diagnostic Steps
13
Important Safety Information
13
O POST Error Messages and Beep Codes (on
13
Symbols on Equipment
13
Warnings and Cautions
14
Electrostatic Discharge
15
Preventing Electrostatic Discharge
15
Grounding Methods to Prevent Electrostatic Discharge
15
Symptom Information
16
Prepare the Server for Diagnosis
16
Breaking the Server down to the Minimum Hardware Configuration
17
Common Problem Resolution
18
Loose Connections
18
Service Notifications
18
Firmware Updates
18
DIMM Handling Guidelines
19
Hard Drive Guidelines
19
SAS and SATA Hard Drive Guidelines
19
SCSI Hard Drive Guidelines
19
Hard Drive LED Combinations
20
Hot-Plug SCSI Hard Drive LED Combinations
20
SAS and SATA Hard Drive LED Combinations
20
Server Updates with an HP Trusted Platform Module and Bitlocker™ Enabled
21
Diagnostic Flowcharts
23
Troubleshooting Flowcharts
23
Troubleshooting Flowchart Reference Websites
23
O C-Class Server Blade Power-On Problems Flowchart (on
23
Start Diagnosis Flowchart
25
General Diagnosis Flowchart
25
Power-On Problems Flowchart
27
POST Problems Flowchart
30
Operating System Boot Problems Flowchart
32
Server Fault Indications Flowchart
33
Hardware Problems
37
Procedures for All Proliant Servers
37
Power Problems
37
Power Source Problems
37
Power Supply Problems
37
UPS Problems
38
General Hardware Problems
39
Problems with New Hardware
39
Unknown Problem
40
Third-Party Device Problems
40
Internal System Problems
41
Battery Pack Problems
41
CD-ROM and DVD Drive Problems
41
Diskette Drive Problems
42
Drive Problems (Hard Drives and Solid State Drives)
43
SD Card Problems
46
USB Drive Key Problems
46
Fan Problems
46
HP Trusted Platform Module Problems
47
Memory Problems
48
PPM Problems
50
Processor Problems
50
Tape Drive Problems
51
Graphics and Video Adapter Problems
52
System Open Circuits and Short Circuits
53
External Device Problems
53
Video Problems
53
Mouse and Keyboard Problems
54
Audio Problems
55
Printer Problems
55
Cable Problems
55
Local I/O Cable Problems
55
Modem Problems
56
Network Controller Problems
58
Expansion Board Problems
59
Software Problems
60
Operating System Problems and Resolutions
60
Operating System Problems
60
Operating System Updates
61
Restoring to a Backed-Up Version
62
When to Reconfigure or Reload Software
62
Linux Operating Systems
63
Application Software Problems
63
Software Locks up
63
Errors Occur after a Software Setting Is Changed
63
Errors Occur after the System Software Is Changed
63
Errors Occur after an Application Is Installed
63
ROM Problems
64
Remote ROM Flash Problems
64
Boot Problems
65
Server Does Not Boot
65
Software Tools and Solutions
67
Configuration Tools
67
Smartstart Software
67
HP ROM-Based Setup Utility
67
Smartstart Scripting Toolkit
67
Using Rbsu
68
Auto-Configuration Process
68
Boot Options
69
Bios Serial Console
69
Configuring Amp Modes
69
Array Configuration Utility
70
Option ROM Configuration for Arrays
71
Re-Entering the Serial Number and Product ID
71
Management Tools
72
Automatic Server Recovery
72
Rompaq Utility
72
Remote Insight Lights-Out Edition II
73
Ilo and Ilo 2 Technology
73
Integrated Lights-Out 3 Technology
73
Erase Utility
74
Redundant ROM Support
74
USB Support
74
Diagnostic Tools
75
HP Insight Diagnostics
75
HP Insight Diagnostics Survey Functionality
75
Smart Array Scsi Diagnosis Feature
75
Integrated Management Log
76
Array Diagnostic Software
76
Remote Support and Analysis Tools
77
HP Insight Remote Support Software
77
Keeping the System Current
77
Drivers
77
Version Control
78
Proliant Support Packs
78
Operating System Version Support
78
Firmware
78
HP Smart Update Manager
79
System Online ROM Flash Component Utility
79
Subscriber's Choice
80
Care Pack
80
Firmware Maintenance
80
Types of ROM
80
System Rom
80
Automatic Backup
81
Verifying Firmware Versions
82
Updating Firmware
82
System Rompaq Firmware Upgrade Utility
83
O
84
Offline Deployment
84
Online Deployment
84
Rom Update Utility
84
Unsupported Processor Stepping with Intel® Processors
85
Unsupported Processor Stepping with AMD Processors
85
HP Resources for Troubleshooting
86
Online Resources
86
HP Technical Support Website
86
HP Guided Troubleshooting Website
86
Server Documentation
86
White Papers
86
Service Notifications, Advisories, and Notices
86
Subscription Services
86
HP Care Pack Services
87
Product Information Resources
87
Additional Product Information
87
Registering the Server
87
Overview of Server Features and Installation Instructions
87
Key Features, Option Part Numbers
87
Server and Option Specifications, Symbols, Installation Warnings, and Notices
87
Teardown Procedures, Part Numbers, Specifications
88
Technical Topics
88
Product Installation Resources
88
Switch Settings, LED Functions, Drive, Memory, Expansion Board and Processor Installation Instructions, and Board Layouts
88
External Cabling Information
88
Power Capacity
88
Product Configuration Resources
88
Device Driver Information
88
DDR3 Memory Configuration
89
Operating System Version Support
89
Operating System Installation and Configuration Information (for Factory-Installed Operating Systems)
89
Server Configuration Information
89
Installation and Configuration Information for the Server Setup Software
89
Software Installation and Configuration of the Server
89
Ilo Information
89
Management of the Server
89
Installation and Configuration Information for the Server Management System
90
Fault Tolerance, Security, Care and Maintenance, Configuration and Setup
90
Error Messages
91
ADU Error Messages
91
Introduction to ADU Error Messages
91
Array Accelerator Battery Pack X Not Fully Charged
94
Board in Use by Expand Operation
94
Board Not Attached
94
Cache Has Been Disabled Because Adg Enabler Dongle Is Broken or Missing
94
Configuration Signature Is Zero
95
Configuration Signature Mismatch
95
Controller Communication Failure Occurred
95
Controller Firmware Needs Upgrading
95
Controller Is Not Configured
95
Controller Restarted with a Signature of Zero
96
Disable Command Issued
96
Drive Monitoring Features Are Unobtainable
98
Drive Monitoring Is Not Enabled for Scsi Port X Drive ID y
98
Drive X Indicates Position y
98
Duplicate Write Memory Error
98
Error Occurred Reading Ris Copy from Scsi Port X Drive ID
98
Identify Logical Drive Data DID Not Match with Nvram
99
Insufficient Adapter Resources
99
Logical Drive X Failed Due to Cache Error
99
Mirror Data Miscompare
101
No Configuration for Array Accelerator Board
101
One or more Drives Is Unable to Support Redundant Controller Operation
102
Other Controller Indicates Different Hardware Model
102
Other Controller Indicates Different Firmware Version
102
Other Controller Indicates Different Cache Size
102
Processor Reduced Power Mode Enabled in Rbsu
102
Ris Copies between Drives Do Not Match
103
Set Configuration Command Issued
104
Soft Firmware Upgrade Required
105
Storage Enclosure on Scsi Bus X Indicated a Door Alert
105
Storage Enclosure on Scsi Bus X Indicated a Power Supply Failure
105
Storage Enclosure on Scsi Bus X Indicated an Overheated Condition
105
Storage Enclosure on Scsi Bus X Is Unsupported with Its Current Firmware Version
105
Storage Enclosure on Scsi Bus X Indicated that the Fan Failed
105
Storage Enclosure on Scsi Bus X Indicated that the Fan Is Degraded
106
Storage Enclosure on Scsi Bus X Indicated that the Fan Module Is Unplugged
106
System Board Is Unable to Identify Which Slots the Controllers Are in
108
The Redundant Controllers Installed Are Not the same Model
108
Unknown Disable Code
109
Unrecoverable Read Error
109
Warning Bit Detected
109
ADU Version 8.0 through 8.28 Error Messages
111
POST Error Messages and Beep Codes
115
Introduction to POST Error Messages
115
Non-Numeric Messages or Beeps Only
116
Fatal Dma Error
117
Fatal Express Port Error
117
Fatal Global Protocol Error
118
Fatal Hub Link Error
118
High Temperature Condition Detected by Processor X
118
Ilo Generated Nmi
119
Network Server Mode Active and no Keyboard Attached
120
No Floppy Drive Present
121
Power Supply Solution Not Fully Redundant
122
Processor X Unsupported Wattage
122
This DIMM Does Not Support Thermal Monitoring
123
System Halted
123
Unsupported Pci Card Detected Remove Pci Card from Slot
123
100 Series
125
Rom Error
126
System Board Failure
126
Asr Timer Failure
127
200 Series
128
Invalid Lockstep Memory Configuration
130
300 Series
132
400 Series
133
1100 Series
134
1700 Series
138
Drive Array Resuming Automatic Data Recovery Process
152
Slot X Drive Array Controller Failure
152
Drive Array Operating in Interim Recovery Mode
154
Slot X Drive Array Reports Incorrect Drive Replacement
155
Event List Error Messages
157
Introduction to Event List Error Messages
157
A CPU Power Module (System Board, Socket X)
158
ASR Lockup Detected: Cause
158
Automatic Operating System Shutdown Initiated Due to Fan Failure
158
Automatic Operating System Shutdown Initiated Due to Overheat Condition
158
Blue Screen Trap: Cause [NT]
159
Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)
159
EISA Expansion Bus Master Timeout (Slot X)
159
PCI Bus Error (Slot X, Bus Y, Device Z, Function X)
159
Processor Correctable Error Threshold Passed (Slot X, Socket Y)
159
Processor Uncorrectable Internal Error (Slot X, Socket Y)
159
Real-Time Clock Battery Failing
159
System AC Power Overload (Power Supply X)
160
System AC Power Problem (Power Supply X)
160
System Fan Failure (Fan X, Location)
160
System Fans Not Redundant
160
System Overheating (Zone X, Location)
160
System Power Supplies Not Redundant
160
System Power Supply Failure (Power Supply X)
160
Unrecoverable Host Bus Data Parity Error
160
Uncorrectable Memory Error (Slot X, Memory Module Y)
161
HP Bladesystem P-Class Infrastructure Error Codes
161
Server Blade Management Module Error Codes
161
Power Management Module Error Codes
164
Port 85 Codes and Ilo Messages
165
Troubleshooting the System Using Port 85 Codes
165
Processor-Related Port 85 Codes
166
Memory-Related Port 85 Codes
167
Expansion Board-Related Port 85 Codes
167
Miscellaneous Port 85 Codes
168
Windows® Event Log Processor Error Codes
169
Message ID: 4137
169
Message ID: 4140
169
Message ID: 4141
169
Message ID: 4169
169
Message ID: 4190
169
Insight Diagnostics Processor Error Codes
169
Msg_Cpu_Rr_1
169
Msg_Cpu_Rr_2
170
Msg_Cpu_Rr_3
170
Msg_Cpu_Rr_5
170
Msg_Cpu_Rr_6
170
Msg_Cpu_Rr_7
170
Msg_Cpu_Rr_8
171
Msg_Cpu_Rr_9
171
Msg_Cpu_Rr_10
171
Msg_Cpu_Rr_11
171
Msg_Cpu_Rr_12
171
Msg_Cpu_Rr_13
171
Msg_Cpu_Rr_14
171
Msg_Cpu_Rr_15
171
Msg_Cpu_Rr_16
171
Msg_Cpu_Rr_17
172
Contacting HP
173
Contacting HP Technical Support or an Authorized Reseller
173
Customer Self Repair
173
Server Information You Need
173
Operating System Information You Need
174
Microsoft® Operating Systems
174
Linux Operating Systems
175
Novell Netware Operating Systems
176
SCO Operating Systems
176
IBM OS/2 Operating Systems
177
Sun Solaris Operating Systems
178
Acronyms and Abbreviations
179
Index
184
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HP ProLiant BL620c G7 User Manual (123 pages)
Brand:
HP
| Category:
Server
| Size: 3.42 MB
Table of Contents
User Guide
1
Table of Contents
3
Component Identification
7
Front Panel Components and Leds
7
SAS and SATA Hard Drive Leds
8
SAS and SATA Hard Drive LED Combinations
8
System Board Components
9
System Maintenance Switch
10
System Maintenance Switch Procedures
10
DIMM Slot Locations
12
HP C-Class Blade SUV Cable
12
Operations
14
Power up the Server Blade
14
Power down the Server Blade
14
Remove the Server Blade
15
Remove the Access Panel
16
Install the Access Panel
16
Remove a Hot-Plug SAS or SATA Hard Drive
16
Remove the Left DIMM Baffle
17
Remove the Right DIMM Baffle
18
Remove the Front Panel/Hard Drive Cage Assembly
19
Remove the Battery Pack
19
Setup
21
Overview
21
Installing an HP Bladesystem C-Class Enclosure
21
Preparing the Enclosure
21
Removing a C7000 Device Bay Divider
22
Creating a Full-Height Device Bay Blank
25
Installing Interconnect Modules
26
Connecting to the Network
27
Installing Server Blade Options
28
Installing a Server Blade
28
Completing the Configuration
29
Hardware Options Installation
30
Introduction
30
Processor Option
30
Memory Option
36
Memory Overview
36
Low Voltage Dimms
36
Dual- and Quad-Rank Dimms
37
DIMM Identification
37
DIMM Installation Guidelines
38
Memory Subsystem Architecture
39
Hemisphere Mode
41
Memory Performance Optimization
42
Memory RAS
43
Advanced ECC Memory Population Guidelines
44
Double Device Data Correction
44
HP Memory Quarantine
45
Online Spare Memory Population Guidelines
45
Mirrored Memory Population Guidelines
46
Installing Dimms
46
Hot-Plug SAS or SATA Hard Drive Option
47
Mezzanine Card Option
49
Controller Options
51
Installing a Cache Module
51
Installing a Capacitor Pack
53
HP Trusted Platform Module Option
54
Installing the Trusted Platform Module Board
55
Retaining the Recovery Key/Password
56
Enabling the Trusted Platform Module
56
Server Updates with an HP Trusted Platform Module and Bitlocker™ Enabled
57
Additional TPM Features
57
Cabling
58
Using the HP C-Class Blade SUV Cable
58
Connecting Locally to a Server Blade with Video and USB Devices
58
Accessing a Server Blade with Local KVM
58
Accessing Local Media Devices
59
Software and Configuration Utilities
61
Server Blade Deployment Tools
61
HP Bladesystem C-Class Advanced Management
61
Network-Based PXE Deployment
61
Deployment Overview
62
Deployment Infrastructure
62
Deployment Methods
63
Pxe Deployment
64
CD-Rom Deployment
64
Diskette Image Deployment
65
San Configuration
66
Configuration Tools
67
Smartstart Software
67
HP ROM-Based Setup Utility
68
Auto-Configuration Process
68
Boot Options
69
Bios Serial Console
69
Configuring Amp Modes
69
Configuring Online Spare Memory
70
Configuring Mirrored Memory
70
Array Configuration Utility
71
Option ROM Configuration for Arrays
71
Re-Entering the Server Serial Number and Product ID
72
Management Tools
72
Automatic Server Recovery
72
Rompaq Utility
73
Ilo 3 Standard Blade Edition Technology
73
Erase Utility
73
Redundant ROM Support
74
USB Support and Functionality
74
Internal SD Support
75
Diagnostic Tools
75
HP Insight Diagnostics
75
HP Insight Diagnostics Survey Functionality
75
Integrated Management Log
75
Remote Support and Analysis Tools
76
HP Insight Remote Support Software
76
Keeping the System Current
77
Drivers
77
Version Control
77
Proliant Support Packs
77
Operating System Version Support
78
Firmware
78
HP Smart Update Manager
78
Change Control and Proactive Notification
79
Care Pack
79
Troubleshooting
80
Troubleshooting Resources
80
Pre-Diagnostic Steps
80
Important Safety Information
80
Symbols on Equipment
81
Symptom Information
82
Prepare the Server for Diagnosis
82
Performing Processor Procedures in the Troubleshooting Process
83
Breaking the Server down to the Minimum Hardware Configuration
83
Loose Connections
84
Service Notifications
84
Server Health Leds
84
Troubleshooting Flowcharts
84
Start Diagnosis Flowchart
85
General Diagnosis Flowchart
86
Server Blade Power-On Problems Flowchart
88
POST Problems Flowchart
90
OS Boot Problems Flowchart
92
Server Fault Indications Flowchart
94
POST Error Messages and Beep Codes
96
Battery Replacement
98
Regulatory Compliance Notices
99
Regulatory Compliance Identification Numbers
99
Federal Communications Commission Notice
99
FCC Rating Label
99
Class a Equipment
99
Class B Equipment
99
Declaration of Conformity for Products Marked with the FCC Logo, United States Only
100
Modifications
100
Cables
100
Canadian Notice (Avis Canadien)
100
European Union Regulatory Notice
101
Disposal of Waste Equipment by Users in Private Households in the European Union
101
Japanese Notice
102
BSMI Notice
102
Korean Notice
102
Chinese Notice
103
Laser Compliance
103
Battery Replacement Notice
103
Taiwan Battery Recycling Notice
104
Wireless Devices
104
Brazilian Notices
104
Canadian Notices
104
Japanese Notices
105
Taiwan Notices
105
Electrostatic Discharge
106
Preventing Electrostatic Discharge
106
Grounding Methods to Prevent Electrostatic Discharge
106
Specifications
107
Environmental Specifications
107
Server Blade Specifications
107
Technical Support
108
Before You Contact HP
108
HP Contact Information
108
Customer Self Repair
108
Acronyms and Abbreviations
116
Index
119
HP ProLiant BL620c G7 Specification (36 pages)
Generation 7 Server Blade
Brand:
HP
| Category:
Server
| Size: 2.79 MB
Table of Contents
Standard Features
2
Optional Features
10
Service and Support
13
Pre-Configured Models
15
Configuration Information - Factory Integrated Models
16
Core Options
18
Additional Options
22
Technical Specifications
32
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HP ProLiant BL620c G7 Application Note (34 pages)
StorageWorks Fibre Channel Over Ethernet
Brand:
HP
| Category:
Software
| Size: 1.95 MB
Table of Contents
Converged Network Adapters
8
Configuration Rules
12
Storage System Support
19
Server Support
19
Operating System Support
20
Quick-Setup Instructions
21
Red hat Enterprise Linux
21
Suse Linux Enterprise Server
21
Glossary of Terms
32
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