Troubleshooting; General Troubleshooting - LG Lodging Guest Interactive Pro: Centric 32LD660H Setup Manual

Commercial mode setup

Hide thumbs Also See for Lodging Guest Interactive Pro: Centric 32LD660H:

Owner's manual (207 pages)

Owner's manual (65 pages)

Owner's manual (76 pages)

Table Of Contents

Table of Contents

Some Quick and Easy Tips for Resolving Problems

Symptom

Installation

Cannot direct enter

channel number.

Power

No power.

Picture Reception and Sound

No picture.

Normal picture,

poor or no sound.

Erratic Operation

Installer Menu setup.

Installer Remote

Remote doesn't work.

206-4200

Possible Cause(s)

(TV in Pass-through Mode) Installer

Menu item 028 CH. OVERIDE is set to

0, i.e., disabled (recommended setting).

(TV in FTG Mode) The channel entered

is not part of the FTG Channel Map.

See troubleshooting flow chart on following page.

TV is turned OFF.

Antenna/cable not connected.

Connections incorrect.

MPI not connected.

Encrypted program.

Wrong tuning band.

Audio muted.

Broadcast problem.

Wrong Installer Menu settings.

Remote not in TV Mode.

Not aimed at IR remote sensor.

Remote too far from IR sensor.

MPI not connected.

IR path to TV's receiver obstructed.

Weak batteries.

Wrong battery polarity.

Too much light in room.

Wrong Installer Remote.

Possible Solution(s)

If Installer Menu item 028 CH. OVERIDE is set to 0, only

channels that are active in the TV's channel lineup can be

selected. Set CH. OVERIDE to 1 to allow access for direct

keypad entry to all channels.

Channel access is restricted to channels included in the FTG

Channel Map. If necessary, make changes to the FTG Channel

Map using the FTG File Manager or the FTG Device

Configuration Application, as appropriate.

•

Turn TV ON.

•

Power failure?

Connect antenna/cable signal to TV.

Check connections on TV.

If applicable, connect MPI cable to MPI device.

Try another channel.

Adjust Installer Menu settings.

Press MUTE or use Volume Up key to increase sound level.

Try a different channel.

Adjust Installer Menu settings as required.

Use MODE key to select "TV"; puts remote into TV Mode.

Point remote at IR receiver on TV.

Move remote closer to IR receiver on TV or darken room.

If applicable, connect MPI cable to MPI device.

Remove obstructions.

Replace batteries.

Check that "+" and "-" match in battery compartment.

Dim room light.

Requires compatible Installer Remote. Contact your LG dealer.