Page 1 ThinkSystem SR850 V2 System Events Service Guide Machine Types: 7D31 and 7D32...
Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: http://thinksystem.lenovofiles.com/help/topic/safety_documentation/pdf_files.html In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup Third Edition (July 2021) ©...
Page 4 ThinkSystem SR850 V2 System Events Service Guide...
Page 5 Follow the instructions in this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo XClarity Provisioning Manager V3. For each event, a user action is available to help you understand what must be done to resolve the issue.
Page 6 ThinkSystem SR850 V2 System Events Service Guide...
Page 7 Chapter 2. XClarity Controller events When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity Controller writes that event in the system-event log on the server. Notes: Event identifier (ID) is a unique identifier used to search for XCC events. The event message may have one or more arguments, which could be replaceable text of FRU name or sensor name to identify the failed component.
Page 8 If you have configured this function and this field is set to Yes, Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.
Page 9 Table 1. Events that automatically notify Support (continued) Message String Event ID FQXSPIO0011N An Uncorrectable Error has occurred on [SensorElementName]. FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. FQXSPMA0007L Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. FQXSPMA0008N Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 10 FQXSPDM4006I User [arg1] has generated a new encryption key and certificate Informational signing request for the TKLM client. FQXSPDM4007I User [arg1] has imported a signed certificate for the TKLM client from Informational [arg2]. ThinkSystem SR850 V2 System Events Service Guide...
Page 11 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPDM4008I User [arg1] has imported a server certificate for the TKLM server. Informational FQXSPDM4009I User [arg1] has [arg2] file [arg3] from [arg4]. Informational FQXSPDM4010I Inventory data collecting and processing complete for [arg1], Informational sequence number is [arg2].
Page 12 The bare metal update application reports a status of [arg1]. Informational FQXSPFC4002I System running in setup. Informational FQXSPFC4003I UEFI deployment boot mode is enabled for NextBoot. Informational FQXSPFC4004I UEFI deployment boot mode is enabled for NextAc. Informational ThinkSystem SR850 V2 System Events Service Guide...
Page 13 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPFC4005I UEFI deployment boot mode has been disabled. Informational FQXSPFW0003I The System [ComputerSystemElementName] encountered firmware Informational progress. UEFI advanced memory test is running. Informational FQXSPFW0004I FQXSPFW0005I UEFI advanced memory test is completed. Informational FQXSPFW2001I The System [ComputerSystemElementName] has detected a POST...
Page 14 FQXSPNM4025I IPv6 static IP configuration disabled by user [arg1]. Informational FQXSPNM4026I IPv6 DHCP disabled by user [arg1]. Informational FQXSPNM4027I IPv6 stateless auto-configuration disabled by user [arg1]. Informational FQXSPNM4028I ENET[[arg1]] IPv6-LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4] Informational ThinkSystem SR850 V2 System Events Service Guide...
Page 15 User [arg1] has set the SMTP Server reverse-path to [arg2]. Informational FQXSPNM4052I DHCP specified hostname is set to [arg1] by user [arg2]. Informational FQXSPNM4053I DNS discovery of Lenovo XClarity Administrator has been [arg1] by Informational user [arg2]. FQXSPNM4054I The hostname from DHCP is [arg1] by user [arg2]. Informational FQXSPNM4055I The hostname from DHCP is invalid.
Page 16 Power cap throttling occurred. Informational FQXSPPP4019I FQXSPPP4020I The measured power value has returned below the power cap value. Informational FQXSPPP4021I The new minimum power cap value has returned below the power cap Informational value. ThinkSystem SR850 V2 System Events Service Guide...
Page 17 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4022I The server was restarted for an unknown reason. Informational FQXSPPP4023I The server is restarted by chassis control command. Informational The server was reset via push button. Informational FQXSPPP4024I FQXSPPP4025I The server was powered-up via power push button.
Page 18 Sensor [SensorElementName] has transitioned to a less severe state Informational from critical. FQXSPPW2101I Redundancy Degraded for [RedundancySetElementName] has Informational deasserted. FQXSPPW2104I Non-redundant:Sufficient Resources from Redundancy Degraded or Informational Fully Redundant for [RedundancySetElementName] has deasserted. ThinkSystem SR850 V2 System Events Service Guide...
Page 19 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW2110I Non-redundant:Insufficient Resources for Informational [RedundancySetElementName] has deasserted. FQXSPPW4001I PCIe Power Brake for [arg1] has been [arg2]. Informational FQXSPSB2000I The System [ComputerSystemElementName] has detected a POST Informational Error deassertion. FQXSPSD0000I The [StorageVolumeElementName] has been added.
Page 20 Informational [arg8]. FQXSPSE4022I User [arg1] for SNMPv3 set: AuthenticationProtocol=[arg2], Informational PrivacyProtocol=[arg3], AccessType=[arg4], HostforTraps=[arg5]. FQXSPSE4023I SSH Client key added for user [arg1]. Informational FQXSPSE4024I SSH Client key imported for user [arg1] from [arg2]. Informational ThinkSystem SR850 V2 System Events Service Guide...
Page 21 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4025I SSH Client key removed from user [arg1]. Informational Informational FQXSPSE4026I Security: Userid: [arg1] had [arg2] login failures from a CIM client at IP address [arg3]. FQXSPSE4027I Remote access attempt failed. Invalid userid or password received. Informational Userid is [arg1] from a CIM client at IP address [arg2].
Page 22 A firmware or software change occurred on system Informational [ComputerSystemElementName]. FQXSPUP4001I Flash of [arg1] from [arg2] succeeded for user [arg3] . Informational FQXSPUP4002I Flash of [arg1] from [arg2] failed for user [arg3]. Informational FQXSPWD0000I Watchdog Timer expired for [WatchdogElementName]. Informational ThinkSystem SR850 V2 System Events Service Guide...
Page 23 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPWD0001I Reboot of system [ComputerSystemElementName] initiated by Informational watchdog [WatchdogElementName]. FQXSPWD0002I Powering off system [ComputerSystemElementName] initiated by Informational watchdog [WatchdogElementName]. FQXSPWD0003I Power cycle of system [ComputerSystemElementName] initiated by Informational watchdog [WatchdogElementName].
Page 24 Error FQXSPIO0003N [ComputerSystemElementName]. Error FQXSPIO0004L A bus timeout has occurred on bus [SensorElementName]. FQXSPIO0006N A software NMI has occurred on system Error [ComputerSystemElementName]. FQXSPIO0007N A PCI PERR has occurred on system Error [ComputerSystemElementName]. ThinkSystem SR850 V2 System Events Service Guide...
Page 25 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPIO0008N A PCI SERR has occurred on system Error [ComputerSystemElementName]. FQXSPIO0011N An Uncorrectable Error has occurred on [SensorElementName]. Error Error FQXSPIO0013N A Fatal Bus Error has occurred on bus [SensorElementName]. FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system Error...
Page 26 • FQXSPBR4000I: Management Controller [arg1]: Configuration restored from a file by user [arg2]. This message is for the use case where a user restores a Management Controller configuration from a file. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: ThinkSystem SR850 V2 System Events Service Guide...
Page 27 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. If problem persists, escalate to next level of support.
Page 28 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. If problem persists, escalate to next level of support.
Page 29 • FQXSPBR4005I: Management Controller [arg1]: Configuration saved to a file by user [arg2]. A user saves a Management Controller configuration to a file. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0109 User Action: Information only;...
Page 30 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. If problem persists, escalate to next level of support.
Page 31 Complete the following steps: 1. Ensure fans are installed correctly. 2. If fan is installed with issue , please reinstall fan. 3. If the problem still exist, then please contact Lenovo support. Service Action: Complete the following steps until the problem is solved: 1.
Page 32 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo Support for known service bulletins and Tech tips. 3. If problem persists, escalate to next level of support. • FQXSPCA0009M: Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted.
Page 33 Service Action: 1. Review PD Steps. 1. 2. Check Lenovo Support for known service bulletins and Tech tips. 2. 3. If problem persists, escalate to next level of support. • FQXSPCA0017M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
Page 34 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo Support for known service bulletins and Tech tips. 3. If problem persists, escalate to next level of support. • FQXSPCA0019N: Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state.
Page 35 This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Fan Failure SNMP Trap ID: 11 CIM Prefix: PLAT CIM ID: 0481 User Action: Information only;...
Page 36 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0523 User Action: Information only; no action is required ThinkSystem SR850 V2 System Events Service Guide...
Page 37 Service Action: Information only; no action is required. • FQXSPCA2019I: Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable from less severe has deasserted.
Page 38 Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0524 User Action: Complete the following steps: 1. Please flash uEFI image to the latest level. ThinkSystem SR850 V2 System Events Service Guide...
Page 39 2. If the problem still exist, please remove and re-install CMOS battery for 30 seconds to clear CMOS contents. 3. If the problem still exist, please contact local service. Service Action: uefi_defined • FQXSPCR2001I: Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state.
Page 40 1. Reviwe PD Steps. 2. Collect IPMI FRU information with ipmitool. 3. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 4. If problem persists, escalate to next level of support.
Page 41 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0146 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPDM4004I: TKLM servers device group set by user [arg1]: TKLMServerDeviceGroup=[arg2] . A user configured the TKLM device group Severity: Info Serviceable: No...
Page 42 Information only; no action is required. Service Action: Information only; no action is required. • FQXSPDM4009I: User [arg1] has [arg2] file [arg3] from [arg4]. User has mounted/unmounted file from URL or server Severity: Info Serviceable: No ThinkSystem SR850 V2 System Events Service Guide...
Page 43 1. Review PD Steps. 2. Use Storcli or LSA to check if there is any warning or critical RAID event. 3. Check Lenovo Support for known service bulletins and Tech tips. 4. If problem persists, escalate to next level of support.
Page 44 1. Review PD Steps. 2. Use Storcli or LSA to check if there is any warning or critical RAID event. 3. Check Lenovo Support for known service bulletins and Tech tips. 4. If problem persists, escalate to next level of support.
Page 45 User Action: Use Storcli or LSA to check if there is any warning or critical RAID event. Service Action: Information only; no action is required. • FQXSPEM0003I: The Log [RecordLogElementName] has been cleared. This message is for the use case when an implementation has detected that a Log was Cleared. Severity: Info Serviceable: No Automatically notify Support: No...
Page 46 Information only; no action is required. • FQXSPEM4001I: The [arg1] on system [arg2] is 75% full. This message is for the use case where a Management Controller Event Log on a system is 75% full. Severity: Info ThinkSystem SR850 V2 System Events Service Guide...
Page 47 Serviceable: No Automatically notify Support: No Alert Category: System - Event Log Fullness SNMP Trap ID: 35 CIM Prefix: IMM CIM ID: 0037 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPEM4002I: The [arg1] on system [arg2] is 100% full. This message is for the use case where a Management Controller Event Log on a system is 100% full.
Page 48 Information only; no action is required. • FQXSPEM4007I: Alert Recipient Number [arg1] updated: Name=[arg2], DeliveryMethod=[arg3], Address=[arg4], IncludeLog=[arg5], Enabled=[arg6], EnabledAlerts=[arg7], AllowedFilters=[arg8]. A user adds or updates an Alert Recipient Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SR850 V2 System Events Service Guide...
Page 49 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0111 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPEM4008I: SNMP Traps enabled by user [arg1]: EnabledAlerts=[arg2], AllowedFilters=[arg3] . A user enabled the SNMP Traps configuration Severity: Info Serviceable: No Automatically notify Support: No...
Page 50 • FQXSPEM4013I: Battery error was detected by RAID controller. The battery unit needs replacement.([arg1],[arg2],[arg3],[arg4],[arg5]) Battery error was detected by RAID controller Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0202 ThinkSystem SR850 V2 System Events Service Guide...
Page 51 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPEM4014I: The RAID controller has problem with the battery. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller has problem with the battery Severity: Info Serviceable: No Automatically notify Support: Yes...
Page 52 • FQXSPEM4019I: Connectivity issue detected with the enclosure/chassis. Please check your cable configurations to repair the problem.([arg1],[arg2],[arg3],[arg4],[arg5]) Connectivity issue detected with the enclosure/chassis Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 ThinkSystem SR850 V2 System Events Service Guide...
Page 53 CIM Prefix: IMM CIM ID: 0208 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPEM4020I: Fan problem detected with the enclosure/chassis. Please check the enclosure/ chassis unit fan for correct operation.([arg1],[arg2],[arg3],[arg4],[arg5]) Fan problem detected with the enclosure/chassis Severity: Info Serviceable: No...
Page 54 Information only; no action is required. Service Action: Information only; no action is required. • FQXSPEM4026I: Drive error was detected by RAID controller. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) Drive error was detected by RAID controller ThinkSystem SR850 V2 System Events Service Guide...
Page 55 Severity: Info Serviceable: No Automatically notify Support: Yes Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0214 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPEM4027I: Drive error was detected by RAID controller. Please check the event logs and if events are targeted to the same disk then replace the drive.
Page 56 Information only; no action is required. Service Action: Information only; no action is required. • FQXSPFC4001I: The bare metal update application reports a status of [arg1]. Bare Metal Update Application Status Severity: Info ThinkSystem SR850 V2 System Events Service Guide...
Page 57 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0144 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPFC4002I: System running in setup. System running in setup Severity: Info Serviceable: No...
Page 58 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
Page 59 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
Page 60 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
Page 61 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0188 User Action: Information only; no action is required • FQXSPFW2001I: The System [ComputerSystemElementName] has detected a POST Error deassertion. This message is for the use case when an implementation has detected that Post Error has deasserted. Severity: Info Serviceable: No Automatically notify Support: No...
Page 62 If the NMI button has not been pressed, complete the following steps: 1. Reboot the system. 2. If error still exist, then collect serivce log and contact Lenovo support. Service Action: Complete the following steps until the problem is solved: 1.
Page 63 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. Review FFDC log and try to identify a FRU associated with the Error. Reseat the affected component.
Page 64 This message is for the use case when an implementation has detected a Bus Uncorrectable Error. Severity: Error Serviceable: Yes Automatically notify Support: Yes Alert Category: Critical - Other SNMP Trap ID: 50 ThinkSystem SR850 V2 System Events Service Guide...
Page 65 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. If problem persists, escalate to next level of support.
Page 66 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. Replace the affected adapters.
Page 67 Ensure the cables are connected correctly Service Action: 1. Review PD Steps. 1. 2. Check Lenovo Support for known service bulletins and Tech tips. 2. 3. If problem persists, escalate to next level of support. • FQXSPIO2001I: The connector [PhysicalConnectorElementName] configuration error has been repaired.
Page 68 CIM Prefix: PLAT CIM ID: 0230 User Action: Information only; no action is required Service Action: Information only; no action is required. • FQXSPIO2007I: A PCI PERR recovery has occurred on system [ComputerSystemElementName]. ThinkSystem SR850 V2 System Events Service Guide...
Page 69 This message is for the use case when an implementation has detected a PCI PERR recovered. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0233 User Action: Information only;...
Page 70 SNMP Trap ID: 41 CIM Prefix: PLAT CIM ID: 0132 User Action: Complete the following steps: 1. Ensure one or more DIMMs are installed in the server. 2. Resolve existing memory errors if they are present. ThinkSystem SR850 V2 System Events Service Guide...
Page 71 5. Clear CMOS memory on system board by reseating CMOS battery . Note that all firmware settings will revert to the defaults. 6. Reflash UEFI firmware. 7. If problem persists, collect Service Data log. 8. Contact Lenovo Support. Service Action: uefi_defined • FQXSPMA0007L: Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 72 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
Page 73 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
Page 74 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo Support for known service bulletins and Tech tips. 3. If the problem persists and there are no other DIMMs with the same indication, replace the DIMM if -V20 is NOT appended to the DIMM Serial Number in the FFDC event log.
Page 75 7. If problem persists, collect Service Data log. 8. Contact Lenovo Support. Service Action: uefi_defined • FQXSPMA0024G: Sensor [SensorElementName] has asserted. This message is for the use case when an implementation has detected a Sensor has asserted. Severity: Warning Serviceable: No...
Page 76 SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0141 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPMA2010I: [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. ThinkSystem SR850 V2 System Events Service Guide...
Page 77 This message is for the use case when an implementation has detected Memory is no longer Throttled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0143 User Action: Information only;...
Page 78 Information only; no action is required. • FQXSPNM4002I: Ethernet Duplex setting modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where A user modifies the Ethernet Port duplex setting. Severity: Info ThinkSystem SR850 V2 System Events Service Guide...
Page 79 Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0004 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPNM4003I: Ethernet MTU setting modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port MTU setting.
Page 80 • FQXSPNM4008I: IP subnet mask of network interface modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the IP subnet mask of a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none ThinkSystem SR850 V2 System Events Service Guide...
Page 81 2. Make sure that there is a DHCP server on the network that can assign an IP address to the XCC/ BMC. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. Chapter 2 XClarity Controller events...
Page 82 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. If problem persists, escalate to next level of support.
Page 83 CIM Prefix: IMM CIM ID: 0024 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPNM4014I: LAN: Ethernet[[arg1]] interface is now active. This message is for the use case where a Management Controller ethernet interface is now active. Severity: Info Serviceable: No Automatically notify Support: No...
Page 84 • FQXSPNM4019I: DDNS registration successful. The domain name is [arg1]. DDNS registation and values Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0046 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 85 Service Action: Information only; no action is required. • FQXSPNM4020I: IPv6 enabled by user [arg1] . IPv6 protocol is enabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0047 User Action: Information only;...
Page 86 IPv6 static assignment method is disabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0052 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 87 Service Action: Information only; no action is required. • FQXSPNM4026I: IPv6 DHCP disabled by user [arg1]. IPv6 DHCP assignment method is disabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0053 User Action: Information only;...
Page 88 A user modifies the IPv6 static address of a Management Controller Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0058 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 89 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. If problem persists, escalate to next level of support.
Page 90 Information only; no action is required. • FQXSPNM4037I: CIM/XML HTTP port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTP port number Severity: Info Serviceable: No ThinkSystem SR850 V2 System Events Service Guide...
Page 91 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0065 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPNM4038I: CIM/XML HTTPS port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTPS port number Severity: Info Serviceable: No...
Page 92 • FQXSPNM4043I: SMTP Server set by user [arg1] to [arg2]:[arg3]. A user configured the SMTP server Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0086 ThinkSystem SR850 V2 System Events Service Guide...
Page 93 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPNM4044I: Telnet [arg1] by user [arg2]. A user enables or disables Telnet services Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0087 User Action:...
Page 94 • FQXSPNM4049I: User [arg1] has initiated a TKLM Server Connection Test to check connectivity to server [arg2]. User initiated a TKLM Server Connection test. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0159 ThinkSystem SR850 V2 System Events Service Guide...
Page 95 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPNM4050I: User [arg1] has initiated an SMTP Server Connection Test. User initiated an SMTP Server Connection test. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0160...
Page 96 Service Action: Information only; no action is required. • FQXSPNM4053I: DNS discovery of Lenovo XClarity Administrator has been [arg1] by user [arg2]. DNS discovery of Lenovo XClarity Administrator Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
Page 97 Service Action: Information only; no action is required. • FQXSPNM4056I: The NTP server address [arg1] is invalid. Report NTP server invalid Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0249 User Action: Information only;...
Page 98 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. If problem persists, escalate to next level of support.
Page 99 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. If problem persists, escalate to next level of support.
Page 100 This message is for the use case where Host Admin password changed. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0233 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 101 Service Action: Information only; no action is required. • FQXSPOS4008I: Host Admin password cleared. This message is for the use case where Host Admin password cleared. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0234 User Action: Information only;...
Page 102 2. Check if the FFDC contains crash video file and the error log associated with OS watchdog timer. 3. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
Page 103 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0082 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPPP4003I: Server [arg1] scheduled for every [arg2] at [arg3] by user [arg4]. A user configured a recurring Server Power Action Severity: Info Serviceable: No...
Page 104 • FQXSPPP4008I: The soft minimum power cap value changed from [arg1] watts to [arg2] watts. Soft Minimum Power Cap value changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0116 ThinkSystem SR850 V2 System Events Service Guide...
Page 105 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPPP4009I: The measured power value exceeded the power cap value. Power exceeded cap Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: IMM CIM ID: 0117 User Action:...
Page 106 Static Power Savings mode turned off by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0122 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 107 Service Action: Information only; no action is required. • FQXSPPP4015I: Dynamic Power Savings mode has been turned on by user [arg1]. Dynamic Power Savings mode turned on by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0123 User Action:...
Page 108 Power exceeded cap recovered Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: IMM CIM ID: 0130 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 109 Service Action: Information only; no action is required. • FQXSPPP4021I: The new minimum power cap value has returned below the power cap value. Minimum Power Cap exceeds Power Cap recovered Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: IMM CIM ID: 0131 User Action:...
Page 110 Server was restarted when the watchdog expired. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0170 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 111 Service Action: Information only; no action is required. • FQXSPPP4027I: The server was restarted for OEM reason. Server was restarted for OEM reason Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0171 User Action: Information only;...
Page 112 Server was soft reset Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0176 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 113 Service Action: Information only; no action is required. • FQXSPPP4033I: The server was powered up via Real Time Clock (scheduled power on). Server was powered up via Real Time Clock (scheduled power on) Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0177...
Page 114 Server stayed powered off because the power restore policy is set to always restore. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0182 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 115 Service Action: Information only; no action is required. • FQXSPPP4039I: The server stayed powered off because the power restore policy is set to restore previous power state.. Server stayed powered off because the power restore policy is set to restore previous power state. Severity: Info Serviceable: No Automatically notify Support: No...
Page 116 Management Controller reset was initiated by CMM Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0188 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 117 Service Action: Information only; no action is required. • FQXSPPP4045I: Management Controller [arg1] reset was initiated by XCC firmware. Management Controller reset was initiated by XCC firmware Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0189 User Action:...
Page 118 Information only; no action is required. Service Action: Information only; no action is required. • FQXSPPR0001I: [ManagedElementName] detected as absent. This message is for the use case when an implementation has detected a Managed Element is Absent. ThinkSystem SR850 V2 System Events Service Guide...
Page 119 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0392 User Action: The device is absent. Service Action: Complete the following steps until the problem is solved: 1. Review PD Steps. 2.
Page 120 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo Support for known service bulletins and Tech tips. 3. Make sure that the microprocessor heatsink is securely installed. 4. Make sure that the microprocessor heatsink is installed correctly and the thermal material is correctly applied.
Page 121 User Action: Complete the following steps: 1. If the system board or firmware was just updated, check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If problem persists, collect Service Data log.
Page 122 1. Verify that the Processor's are installed in the correct sockets according to the service information for this product. If not, correct that problem. 2. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this Processor error.
Page 123 CIM Prefix: PLAT CIM ID: 0816 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot system. 3. If problem persists, collect Service Data log.
Page 124 Information only; no action is required. • FQXSPPW0001I: [PowerSupplyElementName] has been added to container [PhysicalPackageElementName]. This message is for the use case when an implementation has detected a Power Supply has been added. Severity: Info Serviceable: No ThinkSystem SR850 V2 System Events Service Guide...
Page 125 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0084 User Action: Information only; no action is required Service Action: Information only; no action is required. • FQXSPPW0002L: [PowerSupplyElementName] has Failed. This message is for the use case when an implementation has detected a Power Supply has failed.
Page 126 3. If problem persists, escalate to next level of support. • FQXSPPW0007L: [PowerSupplyElementName] has a Configuration Mismatch. This message is for the use case when an implementation has detected a Power Supply with a Configuration Error. Severity: Error ThinkSystem SR850 V2 System Events Service Guide...
Page 127 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo Support for known service bulletins and Tech tips. 3. If problem persists, escalate to next level of support. • FQXSPPW0008I: [SensorElementName] has been turned off.
Page 128 2. If the specified sensor is Planar 12V, ensure PDB board is installed correcly and check the XClarity Controller event log for power-supply-related issues, and resolve those issues. 3. If the problem remains, replace (trained technician only)the PDB board or system board. ThinkSystem SR850 V2 System Events Service Guide...
Page 129 Service Action: Complete the following steps until the problem is solved: 1. Follow the action plan associated with the Primary Event <FQXSPPW0031J, FQXSPPW0063M> which triggered this Error. 2. Escalate to next level of support for complete log analysis. 3. Note: Possible source of the error are: 4.
Page 130 2. Check the event log in xClarity Controller (XCC) Web GUI to the detail information to reseat/reinstall/ upgrade power supply unit. 3. If the problem still exist, please contact Lenovo support Service Action: Complete the following steps until the problem is solved: 1.
Page 131 If the problem remains, replace the system board (trained technician only). 3. Contact local service provider. To locate a reseller authorized by Lenovo to provide warranty service, go to http://www.ibm.com/partnerworld and click Business Partner Locator.
Page 132 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo Support for known service bulletins and Tech tips. 3. Replace the affected Power Supply. 4. If problem persists, escalate to next level of support.
Page 133 Service Action: Information only; no action is required. • FQXSPPW2002I: [PowerSupplyElementName] has returned to OK status. This message is for the use case when an implementation has detected a Power Supply return to normal operational status. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Power SNMP Trap ID: 4...
Page 134 Enabled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Power On SNMP Trap ID: 24 CIM Prefix: PLAT CIM ID: 0107 User Action: Information only; no action is required ThinkSystem SR850 V2 System Events Service Guide...
Page 135 Service Action: Information only; no action is required. • FQXSPPW2031I: Numeric sensor [NumericSensorElementName] going low (lower non-critical) has deasserted. This message is for the use case when an implementation has detected a Lower Non-critical sensor going low has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Voltage...
Page 136 This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Voltage SNMP Trap ID: 1 ThinkSystem SR850 V2 System Events Service Guide...
Page 137 CIM Prefix: PLAT CIM ID: 0523 User Action: Information only; no action is required Service Action: Information only; no action is required. • FQXSPPW2101I: Redundancy Degraded for [RedundancySetElementName] has deasserted. This message is for the use case when Redundancy Degraded has deasserted. Severity: Info Serviceable: No Automatically notify Support: No...
Page 138 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. If problem persists, escalate to next level of support.
Page 139 CIM Prefix: PLAT CIM ID: 0164 User Action: Complete the following steps: 1. Check the Support Portal(http://support.lenovo.com/)for service bulletins and TECH tips and firmware update related to your drive. 2. Check for any other RAID-related error. 3. Replace the drive.
Page 140 CIM Prefix: PLAT CIM ID: 0164 User Action: Complete the following steps: 1. Check the Support Portal(http://support.lenovo.com/)for service bulletins and TECH tips and firmware update related to your drive. 2. Check for any other RAID-related error. 3. Replace the drive.
Page 141 Service Action: Complete the following steps until the problem is solved: 1. Check Lenovo Support for service bulletins and Tech tips and firmware update related to drive. 2. Replace the drive. 3. If problem persists, escalate to next level of support.
Page 142 CIM Prefix: PLAT CIM ID: 0176 User Action: Complete the following steps: 1. Replace any hard disk drive that is indicated by a lit status LED. 2. Re-create the array. 3. Restore the data from a backup. ThinkSystem SR850 V2 System Events Service Guide...
Page 143 Service Action: Complete the following steps until the problem is solved: 1. Review PD Steps by confirming the RAID array is in failed state. 2. Note: Notify the customer that the data has been lost and a new RAID volume will have to be created. 3.
Page 144 Complete the following steps until the problem is solved: 1. If drive was intentionally removed, make sure that there is a filler in the drive bay. 2. Make sure that the drive is correctly seated. ThinkSystem SR850 V2 System Events Service Guide...
Page 145 3. If drive is correctly seated, replace the drive. Service Action: Complete the following steps until the problem is solved: 1. Review PD Steps by confirming that the drive is correctly seated. 2. Replace the drive. 3. If problem persists, escalate to next level of support. •...
Page 146 • FQXSPSD2007I: Rebuild completed for Array in system [ComputerSystemElementName]. This message is for the use case when an implementation has detected that an Array Rebuild has Completed. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other ThinkSystem SR850 V2 System Events Service Guide...
Page 147 SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0179 User Action: Information only; no action is required Service Action: Information only; no action is required. • FQXSPSD2008I: Drive [arg1] in the enclosure/chassis(MTM-SN: [arg2]) has been enabled. This message is for the use case when an implementation has detected a Drive was Enabled. Severity: Info Serviceable: No Automatically notify Support: No...
Page 148 CIM Prefix: PLAT CIM ID: 0175 User Action: Information only; no action is required Service Action: Information only; no action is required. • FQXSPSD2014I: Array restored on drive [arg1] in the enclosure/chassis (MTM-S/N: [arg2]). ThinkSystem SR850 V2 System Events Service Guide...
Page 149 This message is for the use case when an implementation has detected that a Failed Array has been Restored. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0177 User Action: Information only;...
Page 150 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. If problem persists, escalate to next level of support.
Page 151 This message is for the use case where a user successfully logs in to a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0014 User Action: Information only;...
Page 152 SSL. Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0034 ThinkSystem SR850 V2 System Events Service Guide...
Page 153 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. If problem persists, escalate to next level of support.
Page 154 A user enables or disables Secure web services Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0091 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 155 Service Action: Information only; no action is required. • FQXSPSE4012I: Secure CIM/XML(HTTPS) [arg1] by user [arg2]. A user enables or disables Secure CIM/XML services Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0092 User Action: Information only;...
Page 156 Information only; no action is required. • FQXSPSE4017I: User [arg1] created. A user account was created Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0100 User Action: ThinkSystem SR850 V2 System Events Service Guide...
Page 157 Information only; no action is required. Service Action: Information only; no action is required. • FQXSPSE4018I: User [arg1] removed. A user account was deleted Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0101 User Action: Information only;...
Page 158 User locally defined an SSH Client key Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0106 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 159 Service Action: Information only; no action is required. • FQXSPSE4024I: SSH Client key imported for user [arg1] from [arg2]. User imported an SSH Client key Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0107 User Action: Information only;...
Page 160 This message is for the use case where a user has failed to access a Management Controller from SNMP. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0154 User Action: ThinkSystem SR850 V2 System Events Service Guide...
Page 161 Information only; no action is required. Service Action: Information only; no action is required. • FQXSPSE4030I: Security: Userid: [arg1] had [arg2] login failures from IPMI serial client. This message is for the use case where a user has failed to log in to a Management Controller from IPMI serial client Severity: Info Serviceable: No...
Page 162 A certificate has been revoked Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0165 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 163 Service Action: Information only; no action is required. • FQXSPSE4036I: The [arg1] certificate is expired and has been removed. Expired certificate has been removed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0190 User Action: Information only;...
Page 164 This message is for the use case where a user has failed to log in to a Management Controller from SFTP. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0230 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 165 Service Action: Information only; no action is required. • FQXSPSE4042I: The third-party password function [arg1]. This message is for the use case where a user successfully switch the third-party password function. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0238 User Action:...
Page 166 Role create modify and assign Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0246 User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 167 Service Action: Information only; no action is required. • FQXSPSE4048I: Role [arg1] is removed by user [arg2]. Role is removed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0247 User Action: Information only;...
Page 168 1. Review PD Steps. 2. Check the status of every virtual disk on the system and resolve the problematic virtual disk(s). 3. Check Lenovo Support for known service bulletins and Tech tips. 4. If problem persists, escalate to next level of support.
Page 169 Alert Category: System - other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0040 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPSS4001I: Server General Settings set by user [arg1]: Name=[arg2], Contact=[arg3], Location=[arg4], Room=[arg5], RackID=[arg6], Rack U-position=[arg7], Address=[arg8].
Page 170 • FQXSPSS4006I: Call Home to [arg1] failed to complete: [arg2]. Call Home failed to complete. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0195 ThinkSystem SR850 V2 System Events Service Guide...
Page 171 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPSS4007I: The BMC functionality tier is changed from [arg1] to [arg2]. Tier Change Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0222 User Action:...
Page 172 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. If problem persists, escalate to next level of support.
Page 173 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0079 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSPTR4002I: Synchronize time setting by user [arg1]: Mode=Sync with NTP Server, NTPServerHost1=[arg2]:[arg3],NTPServerHost2=[arg4]:[arg5],NTPServerHost3=[arg6]:[arg7], NTPServerHost4=[arg8]:[arg9],NTPUpdateFrequency=[arg10].
Page 174 This message is for the use case when an implementation has detected a Sensor transitioned to non- critical from normal. Severity: Warning Serviceable: Yes Automatically notify Support: No Alert Category: Warning - Other ThinkSystem SR850 V2 System Events Service Guide...
Page 175 SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0520 User Action: Please check event log of XClarity Controller to investigate the identified device for enhancement. Service Action: Complete the following steps until the problem is solved: 1. If sensor is “PFR PCH", Check pfr_recovery.log and Event Log for firmware corruption detected and recovery history;...
Page 176 CIM Prefix: PLAT CIM ID: 0530 User Action: Complete the following steps: 1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system. 3. If the error continues, replace the system-board assembly (see hardware maintenance manual).
Page 177 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0518 User Action: Information only; no action is required Service Action: Information only; no action is required • FQXSPUN0049J: The RAID controller in PCI slot [arg1] is in warning status. At least one physical drive is in unconfigured bad state.
Page 178 SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0523 User Action: Information only; no action is required Service Action: Information only; no action is required. • FQXSPUN2023I: Sensor [SensorElementName] has deasserted the transition to non-recoverable. ThinkSystem SR850 V2 System Events Service Guide...
Page 179 This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0531 User Action: Information only;...
Page 180 This message is for the use case where a Management Controller firmware version does not match the server. Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0031 User Action: ThinkSystem SR850 V2 System Events Service Guide...
Page 181 Complete the following steps until the problem is solved: 1. Review PD Steps. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. If problem persists, escalate to next level of support.
Page 182 Complete the following steps until the problem is solved: 1. Review PD Steps and check XCC/BMC primary and backup firmware. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
Page 183 Complete the following steps until the problem is solved: 1. Review PD Steps and check XCC version. 2. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
Page 184 This message is for the use case when an implementation has detected a Power Cycle by Watchdog occurred. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0374 ThinkSystem SR850 V2 System Events Service Guide...
Page 185 User Action: Information only; no action is required Service Action: Information only; no action is required. • FQXSPWD0004I: Watchdog Timer interrupt occurred for [WatchdogElementName]. This message is for the use case when an implementation has detected a Watchdog Timer interrupt occurred.
Page 186 ThinkSystem SR850 V2 System Events Service Guide...
Page 187 UEFI error messages can be generated when the server starts up (POST) or while the server is running. UEFI error messages are logged in the Lenovo XClarity Controller event log in the server. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event.
Page 188 The current TPM firmware version could not support TPM version toggling. FQXSFPU4046I TPM Firmware will be updated from TPM1.2 to TPM2.0. Informational FQXSFPU4047I TPM Firmware will be updated from TPM2.0 to TPM1.2. Informational FQXSFPU4049I TPM Firmware update successful. Informational ThinkSystem SR850 V2 System Events Service Guide...
Page 189 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU4059I User requested to skip freezing lock of AHCI-attached SATA drives. Informational System UEFI accepted the request and will execute priot to OS boot. FQXSFPU4060I Skipped freezing lock of AHCI-attached SATA drives. Informational FQXSFPU4061I Restored default locking behavior of AHCI-attached SATA drives.
Page 190 System TPM_POLICY does not match the planar. Warning FQXSFPU4054G TPM card logical binding has failed. Warning FQXSFPU4057I Secure boot variable is being accessed with an unauthorized Warning password, reset the system immediately to recover. ThinkSystem SR850 V2 System Events Service Guide...
Page 191 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU4058I Secure Boot Setting is changed from enabled to disabled Warning Warning FQXSFPW0001L CMOS has been cleared. FQXSFSM0002N Boot Permission denied by Management Module: System Halted. Warning Warning FQXSFSM0003N Timed Out waiting on boot permission from Management Module: System Halted.
Page 192 A core speed mismatch has been detected for one or more Error processors. FQXSFPU0009K An external clock frequency mismatch has been detected for one or Error more processors. FQXSFPU0010K A cache size mismatch has been detected for one or more Error processors. ThinkSystem SR850 V2 System Events Service Guide...
Page 193 Configuration Required status. 2. Search for the driver menu from System Settings and change settings appropriately. 3. Save settings and restart the system. 4. If the problem persists, collect Service Data logs. 5. Contact Lenovo Support. Chapter 3 UEFI events...
Page 194 2. Reboot the system. 3. Reflash adapter firmware. 4. If problem persists, escalate to next level support. • FQXSFDD0004M: DRIVER HEALTH PROTOCOL: Reports 'System Shutdown' Required Controller. Severity: Fatal User Action: Complete the following steps: ThinkSystem SR850 V2 System Events Service Guide...
Page 195 1. Reboot the system. 2. Reflash the adapter firmware. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. Service Action: Complete the following steps: 1. Review PD Steps. 2. If problem persists, escalate to next level support.
Page 196 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs.
Page 197 [arg2] and processor [arg3] port [arg4]. Severity: Error User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. If the problem persists, collect Service Data logs. 3. Contact Lenovo Support.
Page 198 Severity: Error User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If the problem persists, collect Service Data logs.
Page 199 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
Page 200 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Check Lenovo support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.(NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup, OneCLI utility, or using adapter manufacturer utilities so that adapter firmware can be updated.)
Page 201 Reseat adapter and any attached cables. 2. Move adapter to a different system slot, if available. 3. Check Lenovo support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error. Note: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded.
Page 202 2. Move the adapter to a different system slot, if available. 3. Check Lenovo support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error. Note: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded.
Page 203 1. Check the log for a separate error related to an associated PCIe device and resolve that error. 2. Check the Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
Page 204 1. Check the log for a separate error related to an associated PCIe device and resolve that error. 2. Check the Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
Page 205 2. Boot to F1 setup and enable the DIMM (For AMD, do not need to enable DIMM in Setup). Reboot the system. 3. Update UEFI firmware to the latest version. 4. If the problem persists, collect Service Data logs. 5. Contact Lenovo Support. Service Action: Complete the following steps: 1. Verify PD steps.
Page 206 1. Reseat the affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.) 2. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error.
Page 207 4. If the DIMMs have been upgraded just prior to the issue than update uEFI using alternate or minimal configuration. 5. If the problem persists, collect Service Data logs. 6. Contact Lenovo Support. Service Action: Complete the following steps: 1. Verify PD steps.
Page 208 3. If DIMM is not entitled, advise the customer to contact their sales representative or authorized business partner. • FQXSFMA0008I: DIMM [arg1] POST memory test failure has been recovered. [arg2] Severity: Info User Action: Information only; no action is required. Service Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 209 F1 setup and enable the DIMM. Reboot the system. 3. If the DIMMs have been upgraded just prior to the issue than update uEFI to the latest version. 4. If the problem persists, collect Service Data logs. 5. Contact Lenovo Support. Service Action: Complete the following steps: 1.
Page 210 1. If you have added or removed DIMMs to the system, and no additional errors were detected, then please ignore this message. 2. Check system event log for uncorrected DIMM failures and replace those DIMMs. Service Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 211 1. Reseat affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.) 2. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error.
Page 212 Complete the following steps: 1. Reseat the affected NDIMM, and the DIMM in the adjacent slots if populated. 2. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 3. If the problem persists, collect Service Data logs.
Page 213 DIMM connector on that memory channel. 2. If no problem is observed on the BBU connectors or the problem persists, Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error.
Page 214 5. If problem persists, escalate to next level support. • FQXSFMA0027M: DIMM [arg1] Self-healing, attempt post package repair (PPR) failed at Rank [arg2] Sub Rank [arg3] Bank [arg4] Row [arg5] on Device [arg6]. [arg7] Severity: Warning ThinkSystem SR850 V2 System Events Service Guide...
Page 215 2. Boot to F1 setup and enable the DIMM. Reboot the system. 3. Update UEFI firmware to the latest version. 4. If the problem persists, collect Service Data logs. 5. Contact Lenovo Support. Service Action: Complete the following steps: 1. Verify PD steps.
Page 216 User Action: Complete the following steps: 1. Check the current Intel Optane PMEM DIMM health status in one of the following ways: 2. Back up data. 3. Check if the PMEM meets warranty terms. ThinkSystem SR850 V2 System Events Service Guide...
Page 217 4. Collect Service log and contact Lenovo support to schedule PMEM replacement.(Note: Unless otherwise specified in other agreements or contract terms, parts beyond their warranty terms and/or parts that have reached their maximum usage limitations do not qualify for warranty service.)
Page 218 • FQXSFMA0036M: DIMM [arg1] (UID: [arg2]) of Intel Optane PMEM persistent memory interleave set is missing. Severity: Warning User Action: Complete the following steps: 1. Collect XCC Service Data. 2. Power off system. ThinkSystem SR850 V2 System Events Service Guide...
Page 219 3. This error message will provide the UID of the missing PMEM, 4. Use Lenovo Service Client or contact Lenovo Support to parse log to get correct location for PMEM Find the missing PMEM and install it in the correct location.
Page 220 System Setup utility with the scope of "Single PMEM" under the (System Settings > Intel Optane PMEMs > Security). Note: If PMEMs are not unlocked, system will not see or access the persistent region of PMEMs. 4. If the issue is not resolved then contact Lenovo Support. Service Action: Complete the following steps: 1.
Page 221 1. Power off the system. 2. Reconfig the Intel Optane PMEM. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. Service Action: Information only; no action is required. • FQXSFMA0046M: DIMM [arg1] is disabled because it is Intel Optane PMEM that is not supported...
Page 222 Severity: Error User Action: Complete the following steps: 1. Check Lenovo support site for a firmware update required for this processor and install that update, if applicable. 2. If the problem persists, collect Service Data logs. 3. Contact Lenovo Support.
Page 223 1. Verify that the Processor is a valid option that is listed as a Server Proven device for this system. If a non-supported processor is identified, remove that Processor or replace with a supported Processor. 2. Check Lenovo support site for a firmware update required for this Processor and install that update, if applicable.
Page 224 1. If this is a newly installed option, ensure that matching Processors are installed in the correct Processor sockets. 2. Check Lenovo support site for an applicable service bulletin that applies to this Processor error. 3. If the problem persists, collect Service Data logs.
Page 225 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch issues found. 2. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs.
Page 226 2. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 3. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 4. If the problem persists, collect Service Data logs.
Page 227 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 2. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs.
Page 228 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 2. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs.
Page 229 Severity: Error User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this Processor error. 2. If the problem persists, collect Service Data logs. 3. Contact Lenovo Support.
Page 230 Severity: Error User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot the system. 3. If the problem persists, collect Service Data logs.
Page 231 Complete the following steps: 1. Reboot the system. 2. If the problem persists, collect Service Data logs. 3. Contact Lenovo Support. Service Action: Complete the following steps: 1. Reviewe PD Steps. 2. Refer to the System Product Guide for instructions how to lock TPM configuration.
Page 232 Severity: Error User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem.
Page 233 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot the system. 3. If the problem persists, collect Service Data logs.
Page 234 Complete the following steps: 1. Review PD Steps. 2. Replace System Planar or TCM card. 3. If problem persists, escalate to next level support. • FQXSFPU4038I: TPM Firmware recovery successful. Severity: Info User Action: ThinkSystem SR850 V2 System Events Service Guide...
Page 235 Complete the following steps: 1. Reboot the system. 2. If the error recurs TPM related features will not work. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. Service Action: Complete the following steps: 1. Review PD Steps.
Page 236 User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSFPU4050G: Failed to update TPM Firmware. Severity: Warning User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 237 User Action: Complete the following steps: 1. Reboot the system. 2. If the problem persists, collect Service Data logs. 3. Contact Lenovo Support. Service Action: Complete the following steps: 1. Reviewe PD Steps. 2. Refer to the System Product Guide for instructions how to lock TPM configuration.
Page 238 • FQXSFPU4057I: Secure boot variable is being accessed with an unauthorized password, reset the system immediately to recover. Severity: Warning User Action: Information only; no action is required. Service Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 239 • FQXSFPU4058I: Secure Boot Setting is changed from enabled to disabled Severity: Warning User Action: Information only; no action is required. Service Action: Information only; no action is required. • FQXSFPU4059I: User requested to skip freezing lock of AHCI-attached SATA drives. System UEFI accepted the request and will execute priot to OS boot.
Page 240 Information only; no action is required. Service Action: Information only; no action is required. • FQXSFPU4085I: Host WOL boot order has been changed. Severity: Info User Action: Information only; no action is required. ThinkSystem SR850 V2 System Events Service Guide...
Page 241 1. If the CMOS clear was user initiated this event can be safely ignored and no further action is required. 2. If the system was recently installed, moved, or serviced, make sure the battery is properly seated. 3. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error.
Page 242 1. AC cycle the system. 2. Make sure XCC and UEFI FW are operating with same compatible level. 3. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 4. Reflash XCC Firmware.
Page 243 1. Review XCC logs for communication errors and resolve. 2. AC cycle the system. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support. Service Action: Complete the following steps: 1. Review support logs and ensure that correct power policy is assigned and that there's enough power available.
Page 244 Complete the following steps: 1. Review PD Steps. 2. Replace CMOS battery. 3. If problem persists then check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 4. If problem persists, escalate to next level support.
Page 245 Informational FQXPMCL0010I Export bmc settings successfully. Informational FQXPMCL0011I Import bmc settings successfully. Informational FQXPMEM0002I LXPM firmware image found. Starting LXPM Informational FQXPMEM0003I LXPM has exited. Control returned to UEFI Informational FQXPMEM0004I Launching diagnostic program Informational © Copyright Lenovo 2020, 2021...
Page 246 Failed import bmc settings. Warning FQXPMCL0011K FQXPMNM0001G Failed to set new BMC network parameters. Warning Warning FQXPMOS0001K Bootx64.efi is not found. Failed to Boot OS. FQXPMOS0002K Failed to read Deployment Manager Signature from USB. Warning ThinkSystem SR850 V2 System Events Service Guide...
Page 247 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMOS0003K Failed to copy Windows boot files to target Warning FQXPMOS0004K BMC Communication Failed: EMMC2USB Mount Failure. Warning FQXPMOS0005K BMC communication failed: DRIVER Mount Failure. Warning FQXPMOS0006K BMC communication succeeded. Volume Name MISMATCHED. Warning FQXPMOS0007K Failed to read License RTF file.
Page 248 Failed to execute reboot BMC command Error List of XClarity Provisioning Manager events This section lists all messages that can be sent from the Lenovo XClarity Provisioning Manager. • FQXPMCL0001K: Bootx64.efi is not found. Failed to Boot OS. Severity: Warning User Action: 1.
Page 249 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 5. If the problem persists, please contact technical support. Service Action: 1.
Page 250 1. Change Boot mode to UEFI mode (UEFI Setup -> Boot Manager -> Boot Modes -> System Boot Mode and select UEFI Mode.) 2. Clone the image over and retry the operation. Service Action: ThinkSystem SR850 V2 System Events Service Guide...
Page 251 • FQXPMCL0006K: Failed to export raid config. Severity: Warning User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. Ensure the state of the RAID adapter and disk drives are normal.
Page 252 2. If problem persists, escalate to next level of support • FQXPMCL0009I: Import uefi settings successfully. Severity: Info User Action: Information only; no action is required. Service Action: • FQXPMCL0009K: Failed to import uefi settings. Severity: Warning ThinkSystem SR850 V2 System Events Service Guide...
Page 253 User Action: 1. Ensure proper connection to USB/network drive and retry the uEFI setting import. 2. Ensure that same system model type to import the uEFI setting and UEFI version should be the same. 3. Reboot and try to import a new clone of the UEFI settings. 4.
Page 254 4. If problem persists, escalate to next level of support • FQXPMEM0002I: LXPM firmware image found. Starting LXPM Severity: Info User Action: Information only; no action is required. Service Action: • FQXPMEM0003I: LXPM has exited. Control returned to UEFI Severity: Info ThinkSystem SR850 V2 System Events Service Guide...
Page 255 User Action: Information only; no action is required. Service Action: • FQXPMEM0004I: Launching diagnostic program Severity: Info User Action: Information only; no action is required. Service Action: • FQXPMEM0005I: boot diagnostic program success Severity: Info User Action: Information only; no action is required. Service Action: •...
Page 256 Information only; no action is required. Service Action: • FQXPMER0002M: Failed to clear RAID configuration Severity: Error User Action: 1. Restart the system and retry the operation again. 2. If the problem persists, contact technical support. ThinkSystem SR850 V2 System Events Service Guide...
Page 257 Service Action: 1. Review PD Steps. 2. Clear RAID configuration using UEFI Setup (e.g. RAID utility in UEFI HII). 3. If problem persists, escalate to next level of support. • FQXPMER0003I: RAID configuration cleared successfully Severity: Info User Action: Information only; no action is required. Service Action: •...
Page 258 Information only; no action is required. Service Action: • FQXPMER0006M: Failed to load XCC factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2. Retry this operation again. ThinkSystem SR850 V2 System Events Service Guide...
Page 259 3. If the problem persists, perform AC power cycle. (wait several seconds between AC power is off and 4. Retry this operation again. 5. If the problem persists, contact technical support. Service Action: 1. Review PD Steps. 2. Try to load the XCC factory default settings from the XCC web interface. 3.
Page 260 1. Ensure proper operation of the virtual USB connection. 2. Restart BMC via supported method and reboot the system. 3. Reflash BMC firmware. 4. Retry OS deployment. 5. Perform AC reset or virtual reseat. ThinkSystem SR850 V2 System Events Service Guide...
Page 261 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, please contact technical support. Service Action: 1. Download the update package for LXPM, UEFI, XCC and apply it using (onecli or XCC WEB). 2.
Page 262 2. Download the update package for LXPM, UEFI, XCC and apply it using (onecli or XCC WEB). 3. Install OS using manual method. 4. If problem persists, escalate to next level of support. ThinkSystem SR850 V2 System Events Service Guide...
Page 263 • FQXPMOS0008K: Please make sure the Ethernet cable has been plugged into your computer and your network settings are correct. Severity: Warning User Action: 1. Ensure proper operation of SMB/CIFS and NFS communications (make sure the Ethernet cable has been plugged and network settings are correct.). 2.
Page 264 • FQXPMSD0004M: self-test completed having the electrical element of the test failed. Severity: Error User Action: 1. Remove A/C from the server and reseat all drives, backplanes, RAID adapters, expanders (if any), and cables. ThinkSystem SR850 V2 System Events Service Guide...
Page 265 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, please contact technical support. Service Action: 1. Review PD Steps. 2. Verify HDD firmware. 3. Replace the hard drive 4. If problem persists, escalate to next level of support •...
Page 266 3. If the problem persists, please contact technical support. Service Action: 1. Review PD Steps. 2. Verify HDD firmware. 3. Replace the hard drive 4. If problem persists, escalate to next level of support ThinkSystem SR850 V2 System Events Service Guide...
Page 267 • FQXPMSR0001K: Found unsupported RAID adapter. Severity: Warning User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. If the problem persists, please contact technical support.
Page 268 3. Check the drive types are the same. 4. Replace the HDDs 5. Replace the RAID adapter 6. If problem persists, escalate to next level of support • FQXPMSR0022I: Create new virtual disk successfully. ThinkSystem SR850 V2 System Events Service Guide...
Page 269 Severity: Info User Action: Information only; no action is required. Service Action: • FQXPMSR0031L: Failed to remove existing virtual disk Severity: Warning User Action: 1. Ensure LXPM and RAID adapter firmware are at the latest levels. 2. Ensure the state of RAID adapter and disk drives are both healty. 3.
Page 270 • FQXPMUP0004K: Unable to obtain the installed version of UEFI Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. Reflash BMC firmware. 3. Perform AC reset or virtual reseat. ThinkSystem SR850 V2 System Events Service Guide...
Page 271 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, please contact technical support. Service Action: 1. Review PD Steps. 2.
Page 272 4. If problem persists, escalate to next level of support • FQXPMUP0101I: Start to update LXPM Severity: Info User Action: Information only; no action is required. Service Action: • FQXPMUP0102I: Start to update window driver Severity: Info ThinkSystem SR850 V2 System Events Service Guide...
Page 273 User Action: Information only; no action is required. Service Action: • FQXPMUP0103I: Start to update linux driver Severity: Info User Action: Information only; no action is required. Service Action: • FQXPMUP0104I: Start to update UEFI Severity: Info User Action: Information only; no action is required. Service Action: •...
Page 274 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
Page 275 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
Page 276 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
Page 277 Service Action: 1. Review PD Steps. 2. Redownload the update package for LXPM, UEFI, XCC and reapply it using (onecli or XCC WEB GUI). 3. If problem persists, escalate to next level of support • FQXPMUP0208M: Failed to execute reboot BMC command Severity: Error User Action: 1.
Page 278 • FQXPMVD0012K: Failed to set the TPM/TPM card/TCM policy Severity: Warning User Action: 1. Press "Apply" button on VPD update page. 2. Reboot the system if step 1 failed. 3. If the problem persists, please contact technical support. ThinkSystem SR850 V2 System Events Service Guide...
Page 279 Service Action: 1. Review PD Steps. 2. Verify TPM/TCM status in UEFI setup 3. If problem persists, escalate to next level of support Chapter 4 XClarity Provisioning Manager events...
Page 280 ThinkSystem SR850 V2 System Events Service Guide...
Page 281 Gathering information needed to call Support If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call. You can also see http:// for more information about your product warranty.
Page 282 Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.
Page 283 Contacting Support You can contact Support to obtain help for your issue. You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service provider authorized by Lenovo to provide warranty service, go to https://datacentersupport.lenovo.com/ and use filter searching for different countries. For Lenovo support telephone numbers, see serviceprovider https://datacentersupport.lenovo.com/supportphonelist...
Page 284 ThinkSystem SR850 V2 System Events Service Guide...
Page 285 Index Lenovo XClarity Controller error messages collecting service data Lenovo XClarity Controller events creating a personalized support web page custom support web page service and support before you call error codes and messages hardware Lenovo XClarity Controller UEFI 183, 241...
Page 286 ThinkSystem SR850 V2 System Events Service Guide...

This manual is also suitable for:

7d31 7d32

Lenovo ThinkSystem SR850 V2 Service Manual

Chapter 1. Introduction

Chapter 2. Xclarity Controller Events

Chapter 3. UEFI Events

Chapter 4. Xclarity Provisioning Manager Events

Appendix A. Getting Help and Technical Assistance

Quick Links

Summary of Contents for Lenovo ThinkSystem SR850 V2

This manual is also suitable for:

Lenovo ThinkSystem SR850 V2 Service Manual

Chapter 1. Introduction

Chapter 2. Xclarity Controller Events

Chapter 3. UEFI Events

Chapter 4. Xclarity Provisioning Manager Events

Appendix A. Getting Help and Technical Assistance

Quick Links

Related Manuals for Lenovo ThinkSystem SR850 V2

Summary of Contents for Lenovo ThinkSystem SR850 V2

This manual is also suitable for:

Table of Contents