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3
Trouble shooting
F aults often have simple explanations.
T r o u b l e s h o o t i n g
Before calling the customer service,
please refer to the fault table and
attempt to correct the fault yourself.
Please read through the safety
information at the beginning of these
instructions.
Fault table
Problem
The appliance no longer
responds.
Coffee or milk froth quality var-
ies considerably.
The individually selected
per-cup quantity is not reached.
Coffee dispensing slows to a
trickle or stops completely
No milk froth is produced. / The
quality of the milk froth varies.
Cause
Fault in the appliance.
Build-up of limescale in the
appliance.
The grinding level is too fine.
Heavy build-up of limescale in
the appliance.
Air in the water filter.
The appliance is soiled.
Residues of descaling agent
are blocking the water tank.
The coffee strength is set too
high.
The quality of the milk froth
depends on the type of milk or
the plant-based alternative
used.
The milk frother is soiled.
The milk frother is not inserted
in the milk.
Heavy build-up of limescale in
the appliance.
Trouble shooting en
Solution
Pull out the mains plug, wait
10 seconds, plug back in.
Descale the appliance in accordance
with the instructions.
Set a coarser grinding level.
Descale the appliance as described in
the instructions.
Immerse the water filter in water until
no more air bubbles escape; insert the
filter again.
Clean the brewing unit or run the
"Calc'nClean" service programme.
Clean the water tank thoroughly.
Reduce the coffee strength.
Optimise the result by selecting your
milk or plant-based alternative as
appropriate.
Clean the milk frother in the dish-
washer.
Use more milk, check whether the milk
frother is inserted in the milk. Slide the
outlet system right down.
Descale the appliance as described in
the instructions.
49
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