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HP Compaq Presario,Presario 2105 Reference Manual
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HP Compaq Presario,Presario 2105 Reference Manual

Compaq notebook series
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See also: Troubleshooting Manual , Reference Manual
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Reference Guide
Compaq Notebook Series
Document Part Number: 319954-001
November 2003
This guide explains how to set up, operate, maintain, and
troubleshoot your notebook. It also provides information on
battery pack and power management, external device
connections, and modem and network connections. The last
chapter provides additional reference material on modem
commands, safety, and regulatory information.

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Summary of Contents for HP Compaq Presario,Presario 2105

  • Page 1 Reference Guide Compaq Notebook Series Document Part Number: 319954-001 November 2003 This guide explains how to set up, operate, maintain, and troubleshoot your notebook. It also provides information on battery pack and power management, external device connections, and modem and network connections. The last chapter provides additional reference material on modem commands, safety, and regulatory information.
  • Page 2 Corporation in the U.S. and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
  • Page 3 SOFTWARE LICENSE AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU AS PART OF THE HP PRODUCT AND SHALL SUPERSEDE ANY OTHER SOFTWARE WARRANTY STATEMENT THAT MAY BE INCLUDED IN THIS HP PRODUCT OR MAY BE FOUND ONLINE. Reference Guide...
  • Page 4 The following License Terms govern the use of the HP software: USE. Customer may use the software on any one HP product. Customer may not network the software or otherwise use it on more than one HP product. Customer may not reverse assemble or decompile the software unless authorized by law.
  • Page 5 DVD: (i) The product recovery CD-ROM or DVD and/or support utility software may be used only for restoring the hard disk of the HP product with which the product recovery CD-ROM or DVD was originally provided. (ii) The use of any operating...
  • Page 6 The Customer agrees that it has only those rights provided for such Software by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved. SUPPORT POLICY FOR MICROSOFT OPERATING SYSTEMS SERVICE PACK.

  • Page 7: Table Of Contents

    Software Product License Agreement 1 Getting Started with Your Notebook Identifying Parts of the Notebook ....1–1 Front Panel and Right Panel Components ..1–2 Left Panel and Back Panel Components .
  • Page 8 Contents To Type Alternate Graphics Using the ALT GR Key ......2–9 Using CDs or DVDs......2–10 To Insert or Remove a CD or DVD.
  • Page 9 4 Modem and Network Connections Using the Modem....... 4–1 To Connect the Modem ..... . . 4–2 Special Restrictions in Certain Countries .
  • Page 10 Contents Heat Problems ......6–6 Infrared Problems ......6–6 Keyboard and Pointing Device Problems .
  • Page 11 Contents Exposure to Radio Frequency Radiation ..7–19 Wireless Notice ......7–20 Regulatory Information .

  • Page 12: Getting Started With Your Notebook

    Getting Started with Your Notebook Identifying Parts of the Notebook Components included with the notebook may vary by geographical region and the features you selected. The following illustrations identify the standard external components included with most notebook models. Reference the illustrations that closely match your notebook. Reference Guide 1–1...

  • Page 13: Front Panel And Right Panel Components

    Getting Started with Your Notebook Front Panel and Right Panel Components Main status lights (left to right): power mode, hard drive activity, and battery TouchPad, scroll pad, Click buttons, and an on-off button Power button: turns the notebook on and off Keyboard status lights One-Touch buttons Notebook open/close latch...
  • Page 14 Main status lights (left to right): power mode, hard drive activity, and battery TouchPad, scroll pad, Click buttons, and an on-off button Power button: turns the computer on and off Keyboard status lights One-Touch buttons Notebook open/close latch Universal serial bus (USB) ports Reference Guide Getting Started with Your Notebook CD-ROM, DVD, or other drive...

  • Page 15: Left Panel And Back Panel Components

    Getting Started with Your Notebook Left Panel and Back Panel Components AC adapter jack Universal serial bus (USB) ports RJ-45 jack: connects a network cable S-Video out jack Parallel port (LPT1): use this port for a parallel printer or other parallel device Serial port (COM1): use this port for a serial mouse, modem,...
  • Page 16 AC adapter jack Two USB ports RJ-45 jack: connects a network cable PS/2 port Parallel port (LPT1): connects a parallel printer or other parallel device External monitor port ✎ Your notebook is equipped with 2 antennas, which are located near the hinges on the base of the back panel. Reference Guide Getting Started with Your Notebook S-Video out jack...

  • Page 17: Bottom Panel Components

    Getting Started with Your Notebook Bottom Panel Components Hard drive Battery latch RAM (memory) cover Ä CAUTION: The FCC does not allow unauthorized Mini PCI devices to be used in the notebook. Installing an unsupported Mini PCI device can prevent your notebook from operating properly and may result in a warning message.
  • Page 18 Hard drive Battery latch Mini PCI cover (no user parts inside) Reference Guide Getting Started with Your Notebook RAM (memory) cover Docking port (select models only) Reset button 1–7...

  • Page 19: Status Lights

    Getting Started with Your Notebook Status Lights The notebook includes a number of status lights that report power and battery status, drive activity, and keyboard functions such as Caps Lock and Num Lock. The following diagram shows the main status lights on the front of the notebook.
  • Page 20 The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. Caps Lock On: Caps Lock is active. Num Lock On: Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) Keypad Lock On: The embedded keypad is active (Fn+F8).

  • Page 21: Setting Up Your Notebook

    Getting Started with Your Notebook Setting Up Your Notebook Å WARNING: To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information.

  • Page 22: Step 2: Connect Ac Power

    Step 2: Connect AC Power Ä CAUTION: Use only the AC adapter included with your notebook (or other approved adapter that meets the power requirements of the notebook). Using the wrong AC adapter could damage the notebook or adapter, cause data loss, and may void your warranty. 1.

  • Page 23: Step 3: Connect A Phone Line

    Getting Started with Your Notebook Step 3: Connect a Phone Line 1. Make sure the telephone line is an analog line, sometimes called a data line. (Do not use a digital line.) 2. Connect the telephone cord (RJ-11) into a telephone jack. 3.

  • Page 24: Step 4: Turn On The Notebook

    Step 4: Turn On the Notebook Press the power button above the left side of the keyboard. The notebook boots up, and Windows starts automatically. ✎ If your notebook does not turn on when operating on battery power, the battery pack may be out of power. Plug in the AC adapter, then press the power button again.

  • Page 25: Step 5: Set Up Windows

    Getting Started with Your Notebook Step 5: Set Up Windows Your notebook has the Microsoft Windows operating system preinstalled on its hard drive. The first time you turn on your notebook, the Windows Setup program runs automatically and includes opportunities to customize your setup. 1.

  • Page 26: Basic Operation

    Basic Operation Operating Your Notebook You can start and stop your notebook by using the power button. However, alternative methods may be required, depending on power considerations, types of active connections, and startup time. This chapter describes several of these methods. Reference Guide 2–1...

  • Page 27: Default Power Settings

    Basic Operation Default Power Settings Power mode ON—Power status light is on. OFF—Power status light is off. Standby—Power status light blinks. Hibernation—Power status light is off. You can also customize the way these power modes work. See the “Battery Packs and Power Management” 2–2 To enter this mode Briefly press the power...

  • Page 28: To Reset The Notebook

    To Reset the Notebook Occasionally, Windows or the notebook may stop responding and you will not be able to turn off the notebook. If this happens, try the following procedures in the order listed: ■ If possible, shut down Windows. Press Shut Down >...

  • Page 29: To Use The Touchpad

    Basic Operation To Use the TouchPad The TouchPad includes an on-off button so you can turn off the TouchPad to avoid moving the pointer accidentally when you are typing. The indicator light turns off when you turn off the TouchPad. Click buttons.

  • Page 30: To Use The Tap To Click Function Of The Touchpad

    To Use the Tap to Click Function of the TouchPad The Tap to Click function of your TouchPad is not enabled by default. To enable it, follow the instructions included here: 1. Select Start > Control Panel > Printers and Other Hardware > Mouse.

  • Page 31: To Use The Function Hot Keys

    Basic Operation To Use the Function Hot Keys The combination of the key—a shortcut key sequence—for various system controls. To use a hot key, press and hold then release both keys. This hot key Fn+F1 Fn+F2 Fn+F8 Fn+F12 Fn+NumLock Fn+Page Up Fn+Page Down Fn+Backspace 2–6...

  • Page 32: To Use The One-Touch Buttons

    To Use the One-Touch Buttons Your notebook includes 5 One-Touch buttons that can start any application or open a document or Web site by pressing a single key. Press a One-Touch button to open the corresponding application, document, or Web site. To program a One-Touch button: 1.

  • Page 33: To Use The Windows And Applications Keys

    Basic Operation To Use the Windows and Applications Keys The Windows key brings up the Windows Start menu. This is the same as selecting the Start button on the taskbar. The Applications key brings up the shortcut menu for the selected item.

  • Page 34: To Type Alternate Graphics Using The Alt Gr Key

    To Type Alternate Graphics Using the ALT GR Key Non-U.S. keyboards have an spacebar and keys on the keyboard that show International characters. These special characters appear on the lower-right corner of some keys on the keyboard. For example: Shifted Unshifted ALT GR »...

  • Page 35: Using Cds Or Dvds

    Basic Operation Using CDs or DVDs To Insert or Remove a CD or DVD Ä CAUTION: Do not remove a CD or DVD while the notebook is reading it, or the notebook could stop responding and you could lose data. To avoid damage to the disk or drive, be sure to press the CD or DVD firmly onto the spindle.

  • Page 36: To Play Dvd Movies

    InterVideo WinDVD. ✎ For best performance while playing movies on battery power, set the Control Panel Power Scheme to Portable/Laptop. ✎ DVDs can have regional codes embedded in the disc data. These codes prevent DVD movies from being played outside the region of the world in which they are sold.

  • Page 37: To Write To Dvd Media

    Basic Operation To Write to DVD Media If your notebook is equipped with a DVD+RW/R and CDRW combo drive, you must install Roxio Easy CD Creator and Sonic My DVD software from the CDs included with your notebook before you can write to DVD media. When writing to DVD+R or DVD+RW media, observe the following guidelines: ■...

  • Page 38: To Lock Your Notebook

    For complete protection, set passwords in Windows and through the BIOS Setup utility, see “Troubleshooting” chapter. To Lock Your Notebook To protect against unauthorized access while your notebook is running, lock the notebook before leaving it unattended, or set up a screen saver with a Windows password.

  • Page 39: To Attach A Security Cable

    Basic Operation To Attach a Security Cable Your notebook includes a built-in connector to secure the notebook with a cable and a lock (such as the Kensington MicroSaver lock system, available at many computer stores). 1. Wrap the cable around a secure object. 2.

  • Page 40: To Protect Against Viruses

    To Protect Against Viruses Virus-protection software can help protect the integrity of your data. This is especially important if you use the Web. Your notebook comes equipped with Norton AntiVirus software. Because new viruses appear frequently, you will also want to keep the program virus definitions up to date.

  • Page 41: Taking Care Of Your Notebook

    Basic Operation Taking Care of Your Notebook Follow these recommendations to maintain your notebook during everyday use and prevent potential physical damage or data loss. To Protect Your Hard Drive Hard drives, as well as other internal components, are not indestructible and can be damaged by inappropriate handling and operation.

  • Page 42: To Safeguard Your Data

    To Safeguard Your Data ■ Do not use a pointing device or activate any other device that interrupts operation while the system is starting or stopping. ■ Back up your work regularly. Copy files to diskettes, CDs, DVDs, and other media, or to network drives. ■...

  • Page 43: Battery Packs And Power Management

    Battery Packs and Power Management Managing Power Consumption When you are running your notebook on battery power, you can maximize operating time without compromising performance. Your notebook is designed to help you reduce power consumption and extend battery life. During idle periods, the notebook automatically enters power-saving modes after specified timeout periods.

  • Page 44: How The Notebook Manages Power Automatically

    Battery Packs and Power Management How the Notebook Manages Power Automatically Your notebook enters Hibernation and Standby automatically, and turns off the hard drive and display based on values set in Windows. When this occurs No keyboard, pointing device, or other input activity occurs for the specified interval.

  • Page 45: To Change Timeout Settings And Create Power Schemes

    To Change Timeout Settings and Create Power Schemes You can adjust the length of timeouts after which your notebook automatically shuts down components or enters a power-saving mode. You can also save these settings as a power scheme. 1. Select Start > Control Panel > Performance and Maintenance >...

  • Page 46: To Check Battery Status

    Battery Packs and Power Management To Check Battery Status From the battery status light » Check the battery status light on the notebook. From the Windows taskbar The Windows taskbar can display a power icon that provides detailed battery status information (see Windows Help for details).

  • Page 47: To Respond To A Low-Battery Warning

    To Respond to a Low-Battery Warning The notebook automatically alerts you when the battery power drops to a critically low level. The notebook first emits a high-pitched beep or displays a warning message. Then, if you do not restore power within a short time, the notebook goes into Hibernation.

  • Page 48: To Get The Most From Your Battery Packs

    Battery Packs and Power Management To Get the Most from Your Battery Packs Follow these suggestions to make your battery power last as long as possible: ■ Plug in the AC adapter, especially when using a CD-ROM or DVD drive, or any external connections such as a PC Card or a modem.
  • Page 49 ■ To preserve the life of a battery pack, be sure to charge it regularly. ■ If the notebook will be unused and unplugged for more than 2 weeks, remove and store the battery pack. Ä To prevent damage to the battery pack, do not expose it to high temperatures for extended periods of time.

  • Page 50: Modem And Network Connections

    Using the Modem You can connect your modem to a telephone line and communicate throughout the world. You can explore the Internet, send and receive e-mail messages, and use your notebook to send and receive faxes. Your notebook contains several software programs that work with your modem: ■...

  • Page 51: To Connect The Modem

    Modem and Network Connections To Connect the Modem Ä CAUTION: Your built-in modem may not work with multiple phone lines or a private branch exchange (PBX). It cannot be connected to a coin-operated telephone and does not work with party lines. Some of these connections may result in excess electrical voltage and could cause a malfunction in the internal modem.

  • Page 52: Special Restrictions In Certain Countries

    Special Restrictions in Certain Countries ■ Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider. The number of failed attempts and the period you must wait before trying again differ from country to country. Check with your telephone company.

  • Page 53: To Change Your Modem Settings

    Modem and Network Connections To Change Your Modem Settings The modem is already set up to be compatible with telephone systems and modems in most areas. However, in some situations, you may have to change modem settings to match local conditions.

  • Page 54: Connecting To A Local Area Network (Lan)

    Connecting to a Local Area Network (LAN) You can connect to local area networks (LANs). LANs give you access to network resources, such as printers and file servers on your corporate network, and possibly to the Internet. To connect to a LAN: 1.

  • Page 55: Using A Wireless Lan Adapter

    Modem and Network Connections Using a Wireless LAN Adapter Your notebook model may include a wireless local area network (WLAN) adapter. A WLAN adapter enables your notebook to connect to a compatible wireless network access point or to another, compatible, wireless-enabled notebook. A WLAN adapter cannot be used to connect the notebook to a mobile telephone service, a Bluetooth wireless device, or a cordless telephone.
  • Page 56 To use a wireless LAN connection: 1. Verify that all drivers required by the WLAN adapter are installed and that the WLAN adapter is correctly configured. If you are using an integrated WLAN adapter, all required drivers are installed and the adapter is preconfigured and ready for use.

  • Page 57: Making Wireless Network Connections

    Modem and Network Connections Making Wireless Network Connections (Select Models Only) If your notebook includes a wireless on-off button, you can connect by radio to an 802.11 wireless local area network (LAN) and access computers and other resources on the network. A wireless network provides all the functions of a typical “wired”...

  • Page 58: To Prepare For Connections

    To Prepare for Connections Before you can connect your notebook to an existing 802.11 wireless network, you need to configure the notebook for the specific wireless connection. Connecting to a Wireless Network You can connect to an access point that gives you access to a local area network, or you can connect directly to other computers in an “ad hoc”...

  • Page 59: To Turn Wireless Communication On And Off

    Modem and Network Connections 4. Type a name for the new network. 5. If you want to use encrypted communication, clear the automatic key option, then select the following parameters: ❏ Key: ASCII passphrase or hexadecimal key string. ❏ Key format: ASCII for passphrase, hexadecimal for key string.
  • Page 60 Turning On Communication and Making a Connection If your notebook has wireless 802.11 capabilities, the wireless indicator light on the front of the notebook turns on when 802.11 communication is turned on. 1. If the notebook is not on, turn it on. 2.

  • Page 61: Add-On Devices

    Connecting External Devices To Insert or Remove a PC Card The notebook PC Card slot supports standard Type II and Type III PC Cards (PCMCIA and CardBus). ✎ The location and number of the PC Card slots vary by model series.

  • Page 62: Removing A Pc Card

    Add-On Devices Removing a PC Card Ä CAUTION: Before removing a PC Card, you must use the Eject Hardware or Safely Remove Hardware icon in the taskbar, or shut down the notebook. Otherwise, you could lose data. 1. Select the Eject Hardware or Safely Remove Hardware icon in the taskbar, select the card you want to remove, then remove the card.

  • Page 63: To Connect An Audio Device

    To Connect an Audio Device You can plug in an external microphone, external speakers, or headphones. In addition, if you connect your notebook to the port replicator, you can plug in a stereo source (such as a CD player) or a device that accepts digital audio (such as a digital audio recorder).

  • Page 64: To Use An External Monitor

    Add-On Devices To Use an External Monitor Connecting an External Monitor 1. Plug a standard 4-pin S-Video cable to the S-Video out jack on your notebook (yellow connector on the back panel). Plug the other end of the cable to the S-Video in jack on your television.
  • Page 65 Using Dual Display Mode You can extend your desktop by connecting an external monitor to your notebook. 1. Select Start > Control Panel > Appearance and Themes > Display. 2. Select the Settings tab. 3. Select the second display, then select the option to extend the desktop.

  • Page 66: To Connect A 1394 Device (Select Models Only)

    Add-On Devices To Connect a 1394 Device (Select Models Only) If your notebook has a 1394 port (also known as FireWire), you can use it to connect devices such as audio and video equipment, disk drives, printers, and other notebooks. Attach the device cable to the 1394 port.

  • Page 67: Using The Infrared Port

    Using the Infrared Port ■ Make sure the infrared port of your notebook and the infrared port of the device with which you want to communicate are positioned in a straight line facing each other. The 2 ports should be no more than (1 meter) 3.3 feet apart with no obstructions in between.

  • Page 68: To Use A Port Replicator (Select Models Only)

    Add-On Devices To Use a Port Replicator (Select Models Only) A port replicator provides your notebook with external connections that you can leave in place whenever you remove the notebook. Instead of disconnecting and reconnecting peripheral devices, you can simply undock and dock the notebook. Ä...
  • Page 69 3. Align the notebook with the locator posts on the port replicator. 4. Press the notebook down until it snaps into place. 5. If the notebook is off, open the notebook and press the power button to turn it on. The lights on the port replicator turn on. When the notebook is docked, you can use the notebook security connector to secure the notebook.
  • Page 70 Add-On Devices To Undock from the Port Replicator 1. Press down the undock button on the right side of the port replicator. 2. Lift the notebook out of the port replicator. 5–10 Reference Guide...

  • Page 71: Installing Additional Ram (Memory)

    Installing Additional RAM (Memory) The notebook has 2 slots that hold 2 RAM modules. At least one slot contains a RAM module installed at the factory. You can use both slots to expand your RAM. To Install a RAM Expansion Module Use only PC2100 DDR-266-MHz or higher RAM.
  • Page 72 Add-On Devices 7. Replace the cover. 8. Insert the battery pack. 5–12 Reference Guide...

  • Page 73: To Remove A Ram Expansion Module

    To Remove a RAM Expansion Module You may want to remove a RAM module so you can install a larger one. You will need a small Phillips screwdriver for these steps. Ä CAUTION: Your notebook internal components are extremely sensitive to static electricity and can be permanently damaged by it.

  • Page 74: Replacing The Hard Drive

    Add-On Devices 7. Pull the board out of the connector. 8. Replace the cover. 9. Insert the battery pack. Replacing the Hard Drive To Replace the Hard Drive You will need a small Phillips screwdriver for this procedure. 1. Save your work and shut down the notebook. If you are not sure whether the notebook is off or in Hibernation, briefly press the power button.
  • Page 75 6. Match your notebook to one of the following illustrations. Use a pointed tool to remove the plugs from the 2 or 3 screw holes, then remove the screws. The number of screws varies by model. 7. Gently pull the hard drive out of the notebook. 8.

  • Page 76: To Replace The Hard Drive Holder

    Add-On Devices To Replace the Hard Drive Holder If you are installing a new hard drive that does not have a holder, you can remove the holder parts from the hard drive you are removing. You will need a small Phillips screwdriver for this procedure.

  • Page 77: To Prepare A New Hard Drive

    Add-On Devices To Prepare a New Hard Drive When you install a new hard drive, you also need to prepare it to be able to work with your notebook. If you want to restore the Windows software and operating system that were originally installed on your notebook, follow the system recovery procedures described in the “Troubleshooting”...

  • Page 78: Troubleshooting

    Troubleshooting Your Notebook This chapter contains solutions to many types of problems you might have with your notebook. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: ■...

  • Page 79: Audio Problems

    Troubleshooting Audio Problems If No Sound Is Audible ■ If your model has a volume control, press the to increase the volume. ■ Select the speaker icon on the taskbar (if present). Clear the Mute all check box if selected. If your model has an audio mute button, press it so the indicator light goes off.

  • Page 80: Cd-Rom And Dvd Problems

    CD-ROM and DVD Problems If You Cannot Boot from a CD or DVD ■ Make sure the CD or DVD is bootable. ■ Make sure the CD-ROM/DVD drive is selected as the boot device. See the change the boot sequence. ■...

  • Page 81: Display Problems

    Troubleshooting ■ Restart the system: remove the disc from the drive, and select Start > Turn Off Computer > Restart. ■ If you created the CD on a DVD/CDRW combo-type drive, try using a different media brand. Read and write quality may vary for media.

  • Page 82: Hard Drive Problems

    ■ Install the driver or .inf file for your specific monitor ❏ Select the external monitor as the primary display device in the display properties ❏ Continue to toggle enabled. Hard Drive Problems If the Notebook Hard Drive Does Not Spin ■...

  • Page 83: Heat Problems

    Troubleshooting Heat Problems Your notebook normally gets warm during routine operation. If the Notebook Gets Abnormally Hot ■ Always set the notebook on a flat surface, so that air can flow freely around and underneath it. ■ Make sure the air vents on the bottom and sides of the notebook are clear.
  • Page 84 If the Pointer Is Difficult to Control ■ Adjust the pointer controls by selecting Start > Control Panel > Printers and Other Hardware > Mouse. ■ Ensure that your thumb or palm is not pressing or near the TouchPad on-off button while typing. ■...

  • Page 85: Local Area Network (Lan) Problems

    Troubleshooting Local Area Network (LAN) Problems If the Built-In Network Adapter Does Not Connect to the LAN ■ Check all cables and connections. Try connecting at a different network station, if available. ■ Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation.

  • Page 86: Memory Problems

    Memory Problems If a Message Reports That You Are Out of Memory ■ Make sure drive C is not running low on free space. ■ If you are having memory problems while running MS-DOS programs, select Start > Help and Support. Use the MS-DOS or Application and Software troubleshooter in Windows Help.
  • Page 87 Troubleshooting ■ Eliminate extra connections in the line. If possible, connect directly to the wall jack. ■ Try another telephone line, preferably one normally used for a fax machine or modem. If the Modem Does Not Dial or No Dial Tone Is Detected ■...
  • Page 88 If the Modem Dials, But Does Not Connect ■ Make sure you are using an analog telephone line (2, 3, or 4 wires). You must not use a digital line. In a hotel, ask for a data line. ■ Try another telephone line, preferably one normally used for a fax machine or modem.

  • Page 89: Pc Card (Pcmcia) Problems

    Troubleshooting If the Modem Causes an ERROR Message A string of AT commands may contain an incorrect command. If you entered commands as extra settings for the modem in Control Panel or in your communications software, check the commands. If the Modem Does Not Fax ■...

  • Page 90: Performance Problems

    ■ Zoomed Video is not supported. ■ If the card requires an IRQ, make sure one is available. Open the hardware Device Manager. Select Start > Control Panel > Performance and Maintenance > System. If a Network PC Card Stops Communicating Properly ■...

  • Page 91: Power And Battery Pack Problems

    Troubleshooting ■ Restart the notebook by selecting Start > Turn Off Computer > Restart. ■ Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out. ■ If the notebook hard drive frequently runs (as indicated by the hard drive light on the front of the notebook) while the notebook appears to be paused or running slowly, Windows is likely spending excess time writing to its swap file on the...
  • Page 92 If the Notebook Keeps Beeping The notebook beeps repeatedly or displays a warning when battery power is low. Save your work, shut down Windows immediately, and insert a charged battery pack or plug in the AC adapter. If the Battery Pack Does Not Charge ■...
  • Page 93 Troubleshooting ■ Heavy modem use can impact battery-operating time. ■ PC Card use can impact battery-operating time. ■ Test and recondition the battery pack every 3 months. If the Time Remaining for the Battery Pack Is Not Correct The Time Remaining is an estimate, not a precise value, and is based on the rate at which the notebook is using power at the moment.

  • Page 94: Printing Problems

    Printing Problems ✎ You will be able to solve most printing problems by using the Print troubleshooter in Windows Help. Select Start > Help and Support. If a Serial or Parallel Printer Does Not Print ■ Make sure the printer is on and has paper in it. ■...

  • Page 95: Serial, Parallel And Usb Problems

    Troubleshooting Serial, Parallel and USB Problems If a Serial Mouse Does Not Work ■ Make sure you followed the manufacturer’s installation instructions completely and have installed the mouse properly. If not, repeat the procedure. ■ Make sure the port connection is secure. ■...

  • Page 96: Startup Problems

    If the Serial or Parallel Port Is Not Working ■ Make sure the port connection is secure. ■ Check the port settings in Control Panel. Open the hardware Device Manager, then select Ports (COM & LPT). If the USB Port Is Not Working ■...
  • Page 97 Troubleshooting If the Notebook Will Not Boot from the Diskette Drive ■ Make sure the diskette drive is selected as the boot device. See the ■ If you are using a USB diskette drive, use the BIOS Setup utility to make sure Legacy USB Support is enabled. If your notebook also has a built-in diskette drive, use the BIOS Setup utility Boot menu to make sure the USB diskette drive is the first device under Removable Drive.

  • Page 98: Wireless Problems

    Wireless Problems If You Have Problems with Wireless 802.11 Communication ■ Make sure the wireless indicator light is on. ■ If your notebook includes Bluetooth capabilities, make sure wireless 802.11 communication is turned on. Select Start > All Programs > Utilities > Wireless Configuration, then make sure that the 802.11 button is enabled.

  • Page 99: The Network

    Troubleshooting If You Have Trouble Connecting to Another Notebook in the Network Neighborhood or My Network Places ■ Wait a few minutes, then press notebooks on the network. ■ Select Start > Search > Notebooks or People to locate the notebook.

  • Page 100: Configuring Your Notebook

    Configuring Your Notebook The BIOS Setup utility helps you configure your notebook operation. To Run the BIOS Setup Utility The BIOS (basic input and output system) Setup utility enables you to make changes to the notebook system configuration and to tailor the operation of your notebook to your individual work needs.

  • Page 101: Main Menu

    Troubleshooting Main Menu Setting BIOS Revision System Time System Date Language Internal Hard Disk UMA Video Memory Memory Serial Number Service ID UUID MAC Address 6–24 Description Shows the current BIOS version. Sets the time using 24-hour format. Values set take effect immediately.

  • Page 102: System Devices Menu

    System Devices Menu Setting Video Display Device External Pointing Device Legacy USB Support Wake On LAN from Power Off Security Menu Setting User Password is Administrator Password is Set User Password Reference Guide Description Sets whether the built-in display automatically switches to an external display, if one is detected.

  • Page 103: Boot Menu

    Troubleshooting Security Menu (Continued) Setting Administrator Password Require Password on Boot Internal hard drive lock Boot Menu Setting Hard Drive +Removable Devices CD-ROM Drive Built-in LAN 6–26 Description Press enter to set, change, or clear the administrator password, which protects BIOS Setup settings.

  • Page 104: Exit Menu

    Exit Menu Setting Save Changes and Exit Discard Changes and Exit Get Default Values Reference Guide Description Saves Setup changes, then exits and reboots. Discards any Setup changes made since last save, then exits and reboots. Does not affect password, date, or time changes.

  • Page 105: To Change Video Memory Settings Using Bios Setup Utility

    Troubleshooting To Change Video Memory Settings Using BIOS Setup Utility The notebook comes with either 32 MB or 16 MB of video memory. ✎ Changing your video memory to 8 MB, 16 MB, 32 MB, or 64 MB may change the performance of your notebook, depending on your selection.

  • Page 106: Safeguarding Your Data

    Please refer to Microsoft operating system (OS) documentation and Web site for specific information regarding: ■ Repairing missing or damaged OS files ■ Adding or removing Windows components ■ Creating System Restore Points The Operating System CD may be required for these actions. However, procedures will vary.

  • Page 107: Operating System (Os) Cd Repair

    Troubleshooting To restore the notebook to a previous date and time when it was functioning optimally: 1. Select Start > Help & Support > Tools > System Restore. 2. Follow the on-screen directions for restoring the notebook. Operating System (OS) CD Repair To repair the operating system without deleting your personal data, use the standard Microsoft OS CD that was shipped with the notebook.

  • Page 108: Os Cd Reinstall

    OS CD Reinstall If other recovery efforts do not successfully repair the notebook, you can reinstall the operating system. Å WARNING: Personal data and software you have installed on the notebook will be lost during the OS CD reinstall. To protect your data, make a backup copy of My Documents before reinstalling your operating system.

  • Page 109: Reinstalling Drivers

    Troubleshooting 11. Select Format the partition using the NTFS file system (Quick) and press this drive will delete all current files. 12. Press to format the drive. The reinstallation process begins. This process takes 1 to 2 hours to complete. The notebook restarts in Windows after the process is complete.

  • Page 110: Reference Information

    Modem Reference Information You can customize the operation of the modem using AT commands and S-registers. You can do this from Phone and Modem Options in Control Panel, from most communications software, or by using terminal mode in your software. ✎...
  • Page 111 Reference Information Conexant AT Commands (Advanced Users Only) Command (Conexant) Go off-hook and attempt to answer a call. Re-execute command (not preceded by Dial modifier: 0-9, A-D=DTMF digits; L=redial last number; P=pulse dialing; T=tone dialing; W=wait for dial tone; * (“star”); # (“pound sign”);...
  • Page 112 Conexant AT Commands (Advanced Users Only) (Continued) Command (Conexant) 0=go online, 1=go online and initiate retrain sequence. Force pulse dialing. 0=enable result codes to DTE (default), 1=disable. Select S-register Set default S-register Force DTMF dialing. Report result codes: 0=short form (terse), 1=long form (verbose) (default).
  • Page 113 Reference Information Conexant AT Commands (Advanced Users Only) (Continued) Command (Conexant) +DS= a,b,c,d Controls V.42 bis data compression function ( b, c, and d are optional): ■ a sets direction(s) of data compression function, seen by DTE: (default). ■ b =0 specifies modem does not disconnect if V.42bis is not negotiated by remote modem as specified by a.
  • Page 114 Conexant AT Commands (Advanced Users Only) (Continued) Command (Conexant) +ESA= a,b,c, Controls operation of synchronous access mode: d,e,f,g,h ■ a =0 specifies that in transparent sub-mode, modem transmits 8-bit SYN sequence on idle. ■ b =0 specifies that in framed sub-mode, modem transmits HDLC flags on idle (default and fixed).
  • Page 115 Reference Information Conexant AT Commands (Advanced Users Only) (Continued) Command (Conexant) +ILRR= Report local port rate: 0=disable, 1=enable. +IPR= Set data rate at which the modem accepts commands when connected: 0 (allows operation only at rates automatically detectable by modem), 2400, 4800, 9600, 19200, 38400, 57600, or 115200.
  • Page 116 Conexant AT Commands (Advanced Users Only) (Continued) Command (Conexant) +PSS 0=modems decide whether to use short startup procedures, 2=use full startup procedures on all subsequent connections. +VCID Set caller ID reporting: 0=disable (default), 1=enable with formatted presentation, 2=enable with unformatted presentation.
  • Page 117 Reference Information Conexant AT Commands (Advanced Users Only) (Continued) Command (Conexant) &T0 Terminate any test in progress. &T1 Initiate local analog loopback. &V Display current configuration and stored profiles. PTT testing of signal level: 00–09=DTMF dial 0–9, 0A=DTMF *, 0B=DTMF #, 0C=DTMF A, 0D=DTMF B, 0E=DTMF C, 0F=DTMF D, 10=V.21 Channel 1mark symbol, 11=V.21 Channel 2mark symbol, 12=V.23 Channel 1mark symbol, 13=V.23 Channel 2mark symbol, 14=Bell103 Channel 1mark...
  • Page 118 Conexant AT Commands (Advanced Users Only) (Continued) Command (Conexant) +MR=0 Disable reporting of modulation connection. +MR=1 Enable reporting of modulation connection ( are transmitted) (default). +MR=2 Enable reporting of modulation connection ( Rate Only: are transmitted). = a,b,c, Select modulation ( b, c, d, e, and f are optional). d,e,f ■...
  • Page 119 Reference Information ECC Commands (Continued) Command (Conexant) +ER: Select error control protocol: NONE=error control not in use, LAPM=V.42 LAPM protocol, ALT=MNP. +ER= Error control reporting: 0=disable, 1=enable. +ES= a,b,c Select error control and synchronous mode ( b and c are optional).
  • Page 120 FAX Class 1 Command (Conexant) +FAE= Data/fax auto answer: 0=disable (default), 1=enable. +FAR= 0=disable adaptive reception (default), 1=enable. +FCL Set loss-of-carrier delay in units of 100 ms ( n =0 to 255). +FCLASS Set active service class: 0=data mode (default), 1=Fax Class 1, 1.0=Fax Class 1.0 mode, 8=voice mode.

  • Page 121: Voice Commands

    Reference Information Voice Commands Command (Conexant) +FCLASS=8 Select voice mode. +VDR= Set report ring cadence and timing of RING event code: ■ a =0 disables ring cadence reporting, a=1 enables. ■ b sets report content: 0=DROF and DRON messages only. +VDT= Set report control tone cadence: ■...
  • Page 122 Voice Commands (Continued) Command (Conexant) +VSP= Disable ( a =0) or enable ( a =1) speakerphone. +VTD= Set beep duration (1 to 500 × 0.01 sec). +VTR Start voice transmission and reception. +VTS= string Send voice tones. +VTX Start voice transmission. AT* Commands Command (Conexant)
  • Page 123 Reference Information S-Registers (Conexant) Register Function (Conexant) Number of rings to auto-answer. Ring counter. Escape character. Line termination character. Response formatting character. Command line editing character. Wait time for dial tone. Wait time for carrier. Pause time for dial delay modifier.
  • Page 124 Selected Result Codes (Conexant) Code Reference Guide Meaning CONNECT RING NO CARRIER ERROR CONNECT 1200 NO DIAL TONE BUSY NO ANSWER DELAYED BLACKLISTED DATA LINE IN USE Reference Information 7–15...

  • Page 125: Safety Information

    Reference Information Safety Information Power Cords The power cord supplied with the notebook AC adapter should match the plug and voltage requirements for your local area. Regulatory approval for the AC adapter has been obtained using the power cord for the local area. However, if you travel to a different area or need to connect to a different outlet or voltage, you should use one of the power cords listed below.

  • Page 126: Battery Safety

    Battery Safety ■ To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object to touch the battery contacts. ■ Do not disassemble the battery pack. There are no serviceable parts inside. Do not dispose of the battery pack in fire or water.

  • Page 127: Laser Safety

    Reference Information Laser Safety The CD-ROM and DVD drives used with the notebook are certified as a Class 1 laser devices according to the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard and International Standards IEC 825/IEC 825-1 (EN60825/EN60825-1). These devices are not considered harmful, but the following precautions are recommended: ■...

  • Page 128: Mercury Safety

    ■ Avoid direct eye exposure to the infrared LED beam. Be aware that the beam is invisible light and cannot be seen. ■ Do not attempt to view the infrared LED beam with any type of optical device. Mercury Safety This product contains mercury in the fluorescent lamp of the liquid-crystal display, and may require special handling at end of life.

  • Page 129: Wireless Notice

    Reference Information Wireless Notice In some environments, the use of wireless devices may be restricted. Such restrictions may apply aboard airplanes, in hospitals, near explosives, in hazardous locations, etc. If you are uncertain of the policy that applies to the use of this device, please ask for authorization to use it prior to turning it on.
  • Page 130 Reference Information For more information, consult your dealer, an experienced radio/television technician, or the following booklet, prepared by the Federal Communications Commission: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington, DC 20402, Stock Number 004-000-00345-4.
  • Page 131 Reference Information The telephone company may make changes to its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted telephone service.

  • Page 132: Canada

    Declaration of Conformity (U.S.A.) Responsible Party: Trade name: Regulatory Model Number: Complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.

  • Page 133: European Union

    Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community. CE compliance of this computer is valid only if powered with an HP-provided, CE-marked AC adapter. Compliance with these directives implies conformity to the following European Norms (in parentheses are the equivalent international standards and regulations): ■...
  • Page 134 ■ EN 60950 (IEC 60950)—Product Safety ■ EN 300 328-2 Technical requirements for 2.4-GHz radio equipment (WLAN) ■ EN 301 489-1 and -17 General EMC requirements for radio equipment (WLAN) The IEEE 802.11 wireless LAN functionality of this product may be used in the following EU, EU candidate, and EFTA countries: Austria, Belgium, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania,...
  • Page 135 Reference Information Cet équipement a été reconnu conforme aux décisions du Conseil 99/5/EC relatives à la connexion pan-européenne de terminal simple au réseau téléphonique public commuté (RTPC) et à un réseau sans fil RF. Cependant, des différences existant entre les RTPC nationaux présents dans les différents pays, cette homologation en elle-même ne garantit pas la réussite de toutes les opérations sur tous les points de terminaison du réseau...

  • Page 136: Japan

    Reference Information Japan Japan Telecommunications Approval Name of Equipment: AMC20493-KT5 Reference Guide 7–27...

  • Page 137: Korea

    Reference Information TELEC approval number: D02-0005JP Name of Equipment: T60H424 Korea 7–28 2. 4DS 4 Reference Guide...

  • Page 138: New Zealand

    Reference Information New Zealand Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 PTC200 General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
  • Page 139 Reference Information Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 (Continued) PTC200 7.5.2 (3) (4) Ringer Sensitivity This device may be subject to ringing or bell tinkle when certain other devices are connected to the same line. If this occurs, the problem should not be referred to the Telecom Faults Service.

  • Page 140: Russia

    Russia Brazil Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. International Products sold internationally by the manufacturer and its authorized dealers meet the specifications listed on the following page.
  • Page 141 Reference Information Manufacturer’s Name: Manufacturer’s Address: Product Name: Regulatory Model Number: Product Options: Safety: EMC: Telecom: 7–32 Hewlett-Packard Company, Personal Systems Group 19310 Pruneridge Ave., Cupertino, CA 95014, U.S.A. declares that the following product Compaq Notebook Series CRVSA-02T1-75 CRVSA-02T1-90 Includes all options for analog modems (Conexant) and 802.11b RF devices (Ambit) conforms to the following product specifications IEC 60950: 1991 +A1,A2,A3,A4 / EN 60950: 1992...
  • Page 142 (2) this device must accept any interference received, including interference that may cause undesired operation. The HP F1454, F1781, F4600, F4814, F4813, F5104, 0950-4334, and 0950-4406 ac/dc adapters used with this product are designed to operate on all power systems, other than IT power systems.
  • Page 143 1394 port connecting 5–6 location 1–4 AC adapter connecting 1–11 jack location 1–4 ad hoc network 4–9 adjusting brightness 2–6 monitor resolution 5–4 volume 2–6 ALT GR key 2–9 alternate graphics (ALT GR) 2–9 antivirus software 2–15 AT commands 4–4 audio adjusting volume 2–6 device connection 5–3...
  • Page 144 Index bottom panel components 1–6 brightness, adjusting 2–6 buttons Click 1–2 1–3 One-Touch 1–2 on-off (on TouchPad) 1–2 power 1–2 1–3 reset 1–6 1–7 wireless on-off 1–2 cable lock slot 1–4 Canada regulatory information 7–23 CardBus slot location 1–4 CD-ROM drive copying/creating CDs 2–11 inserting CD 2–10 location 1–2...
  • Page 145 DVD drive creating data disc 2–12 creating movie disc 2–12 inserting DVD 2–10 location 1–2 1–3 playing movies 2–11 removing DVD 2–10 setting region code 2–11 troubleshooting 6–3 European Union regulatory information 7–24 external monitor adjusting settings 5–4 connecting 5–4 port location 1–4 Fn keys 2–6 front panel components 1–2...
  • Page 146 Index LAN (local area network) connection 4–5 troubleshooting 6–8 using a wireless adapter 4–6 laser, safety information 7–18 LED, safety information 7–18 left panel components 1–4 locking hard drive 2–15 notebook 2–13 low-battery warning 3–5 maintenance and care 2–16 mercury, safety information 7–19 Mini PCI cover 1–6 modem AT commands 4–4...
  • Page 147 LPT1 (parallel) 1–4 PS/2 1–2 1–5 serial port (COM1) 1–4 USB 1–3 1–4 1–5 power button 1–2 1–3 manage consumption automatically 3–2 manage consumption manually 3–3 mode status light 1–8 settings 2–2 troubleshooting 6–14 power-saving modes 3–3 printing, troubleshooting 6–17 protecting data 2–17 hard drive 2–16...
  • Page 148 Index scroll pad, location 1–2 security attaching a cable 2–14 locking the hard drive 2–15 locking your notebook 2–13 protecting data 2–17 setting up a password 2–12 virus-protection software 2–15 serial port (COM1) location 1–4 troubleshooting 6–18 setting up the notebook connect phone line 1–12 connect power 1–11 install battery pack 1–10...
  • Page 149 serial 6–18 startup 6–19 USB 6–19 wireless 6–21 turning off notebook 2–2 wireless network connection 4–11 turning on notebook 1–13 2–2 wireless network connection 4–11 U.S.A. regulatory information 7–20 undocking, port replicator 5–10 updating drivers 6–28 software 6–28 USB ports location 1–3 1–4 troubleshooting 6–19...

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