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Lenovo Converged HX Series Installation And Service Manual
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Lenovo Converged HX Series Installation And Service Manual

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Lenovo Converged HX3710, HX2710-E,
HX3710-F Type 8689, Lenovo Converged HX
Enclosure Type 5495
Installation and Service Guide
Machine Type: Type 8689 and 5495

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Summary of Contents for Lenovo Converged HX Series

  • Page 1 Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide Machine Type: Type 8689 and 5495...
  • Page 2 Information document, and the Safety Information and Environmental Notices and User Guide documents. Third Edition (May 2017) © Copyright Lenovo 2017. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.

  • Page 3: Table Of Contents

    Power problems ... . . Lenovo XClarity Administrator ..Software problems ... .
  • Page 4 Index ....225 Removing the node SATA cable..152 Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 5: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2017...

  • Page 6: Safety Statements

    Be sure to read all caution and danger statements in this documentation before you perform the procedures. Read any additional safety information that comes with your system or optional device before you install the device. Statement 1 Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 7 Do not: • Throw or immerse into water • Heat to more than 100°C (212°F) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations. Statement 3 CAUTION: © Copyright Lenovo 2017...
  • Page 8 CAUTION: Use safe practices when lifting. ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) Statement 5 CAUTION: Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 9 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 12 CAUTION: The following label indicates a hot surface nearby. © Copyright Lenovo 2017...
  • Page 10 Make sure that the rack is secured properly to avoid tipping when the server unit is extended. Statement 26 CAUTION: Do not place any object on top of rack-mounted devices. viii Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 11 • Connect and disconnect cables as described in the following table when you install, move, or open covers on this product or attached devices. © Copyright Lenovo 2017...
  • Page 12 • See the specifications in the product documentation for the required torque values for the wiring- terminal screws. 240VA Rack Safety Information, Statement 2 Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 13 • Always install stabilizer brackets on the rack cabinet. • Always install servers and optional devices starting from the bottom of the rack cabinet. • Always install the heaviest devices in the bottom of the rack cabinet. © Copyright Lenovo 2017...
  • Page 14 Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 15: Chapter 1. The Converged Hx Series Type 8689

    , you can create a personalized support page by identifying Lenovo products that are of interest to you. From this personalized page, you can subscribe to weekly email notifications about new technical documents, search for information and downloads, and access various administrative services.
  • Page 16 The following illustration shows the QR code: Figure 3. QR code For a list of supported optional devices for the server, see http://www.lenovo.com/us/en/ serverproven/ Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 17: Related Documentation

    This document is in PDF format. It contains translated environmental notices. • Lenovo License Agreement for Machine Code This document is in PDF format. It provides translated versions of the Lenovo License Agreement for Machine Code for your product. • Important Notices This document is in printed format and comes with the server.

  • Page 18: Brocade Documentation

    The following information is a summary of the features and specifications of the server. Depending on the model, some features might not be available, or some specifications might not apply. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 19 • Two Universal Serial Bus (USB) ports on the rear on each node • Integrated SATA controller in PCH • One VGA port Video controller (integrated into TMM chip): • ASPEED • SVGA compatible video controller Chapter 1 The Converged HX Series Type 8689...
  • Page 20 – Maximum dew point: 27°C (80.6°F) • Storage (non-operating):: – Temperature: 1°C to 60°C (33.8°F - 140°F) – Altitude: 3050 m (10,000 ft) Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 21: What Your Server Offers

    5. Chassis is removed from original shipping container and is installed but not in use, for example, during repair, maintenance, or upgrade. What your server offers The server uses the following features and technologies. Chapter 1 The Converged HX Series Type 8689...
  • Page 22 The system information includes component inventory, component status, and sensor status. The program also enables users to perform management tasks, such as restarting or Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 23 The program also helps to plan servers and devices deployment in an efficient way. For detailed information about using the Lenovo ThinkServer Power Planner program, refer to the help system of the program. • Lenovo XClarity Administrator Lenovo XClarity Administrator is a centralized resource-management solution that enables administrators to deploy infrastructure faster and with less effort.
  • Page 24 (BIOS) compatibility support. UEFI replaces the BIOS and defines a standard interface between the operating system, platform firmware, and external devices. The server is capable of booting Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 25: Lenovo Xclarity Administrator

    Lenovo XClarity Administrator provides a centralized view of all events and alerts that are generated from the managed endpoints. When a CMM or IMM detects an issue, an alert or event is passed to the Lenovo XClarity Administrator and is displayed in the events or alerts log. A summary of all alerts and events is visible from the Dashboard and the Status bar.

  • Page 26: Major Components

    Major components The following illustration shows the major components in the server. The illustrations in this document might differ slightly from your hardware. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 27 System management board cover System management board / power backplane 2.5-inch hot-swap hard disk drive 2.5-inch hard disk drive filler panel 2.5-inch hard disk drive x4 filler panel Figure 4. Major components Chapter 1 The Converged HX Series Type 8689...

  • Page 28: Server Controls, Leds, And Power

    The following illustration shows the control panel and its LEDs in the front of the server. Power button / LED System error LED ID button / LED Figure 6. Control panel • Power button/LED: Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 29: Rear View

    • Ethernet connectors: Use this dedicated management port to connect the server to a network. When you use the Ethernet 1 connector, the network can be shared with the TMM through NC-SI interface. Chapter 1 The Converged HX Series Type 8689...
  • Page 30 • Power supplies: Up to two power supplies are supported with smart-on function. When the total power consumption is low, only one power supply delivers the entire power, while the other is put into sleep mode (green LED blinking). Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 31: System-Board Internal Connectors

    SATA 2 HBA mezzanine connector connector PCIe riser connector OCP mezzanine connector Figure 9. Internal connectors on the system board Following is the mapping table of DIMM connectors and TMM memory events. Chapter 1 The Converged HX Series Type 8689...

  • Page 32: System-Board External Connectors

    CPU1, CHANNEL3, DIMM0 Microprocessor 2, DIMM H2 CPU1, CHANNEL3, DIMM1 System-board external connectors The following illustration shows the external connectors on the system board. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 33: System-Board Switches And Jumpers

    1. Before you change any switch settings or move any jumpers, turn off the server; then, disconnect external cables. Review the information in “Safety” on page iii, “Installation guidelines” on page 79, and “Turning off the server” on page 23. Chapter 1 The Converged HX Series Type 8689...
  • Page 34 Figure 11. Location of the switches, jumpers, and buttons on the system board The following table describes the jumpers on the system board. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 35: System-Board Leds

    Table 3. System board SW1 switch block definition Default Switch position Description number BIOS recovery. ME recovery. Default off. Password clear. System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Chapter 1 The Converged HX Series Type 8689...

  • Page 36: Server Power Features

    However, the server can respond to requests from TMM, such as a remote request to turn on the server. The power-on LED will not be lit when the server is connected to ac power but is not turned on. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 37 • You can turn off the server from the operating system, if your operating system supports this feature. After an orderly shutdown of the operating system, the server will turn off automatically. Chapter 1 The Converged HX Series Type 8689...
  • Page 38 PCI Express assembly. Otherwise, the Wake on LAN feature might not work. • The TMM can turn off the server as an automatic response to a critical system failure. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 39: Chapter 2. Configuration Information And Instructions

    Chapter 2. Configuration information and instructions This chapter provides information about updating the firmware and using the configuration utilities. It is recommended that you use Lenovo XClarity Administrator to update firmware. Important: 1. Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

  • Page 40: Using The Easystartup Setup

    Use this information as an overview for using the EasyStartup Setup. ThinkServer EasyStartup is a tool designed to facilitate the configuration and installation of the operating systems on the Lenovo Servers. It provides a Graphical User Interface that provides you a step by step process to Startup their system.

  • Page 41: Using The Setup Utility

    • Provide help text to guide usage and installation • Hard disk configuration • Validate configuration and provide configuration self-documentation • Support cloning of configuration to support creation of identical servers • Default to automated installation assistance • Create and Format the install partition on the hard drives •...
  • Page 42 Select this to view or change POST Report and Summary Screen settings. – iSCSI Configuration Select this to Add, Delete or Change an iSCSI Initiator Name or Attempt. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 43 • IntelRCSetup – Processor Configuration Select this choice to view Processor common settings or change the dedicate processor settings. – Per-Socket Configuration Select to view or change CPU 0 or CPU 1 Configuration. – Advanced Power Management Configuration Select this to view or change Intel Chipset Power Management Configuration. –...
  • Page 44 Setup utility menu; the user can set, change, and delete the power-on password, if the system administrator has given the user that authority. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 45: Using The Boot Manager

    User password If a user password is set, when you turn on the server, you must type the user password to complete the system startup. You can use any combination of 6 - 20 printable ASCII characters for the password. When a user password is set, you can enable the Unattended Start mode, in which the keyboard and mouse remain locked but the operating system can start.

  • Page 46: Using The Tmm

    • System event log (SEL) - user readable event log. The TMM also provides the following remote server management capabilities through the ipmitool, a management utility program: • Command-line interface (IPMI Shell) Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 47: Using The Remote Presence And Blue-Screen Capture Features

    The command-line interface provides direct access to server management functions through the IPMI 2.0 protocol. Use the command-line interface to issue commands to control the server power, view system information, and identify the server. You can also save one or more commands as a text file and run the file as a script.

  • Page 48: Configuring Raid Arrays

    Valid option has “*” as shown above. In this example, DCA is enabled. Write edited script file back to NVRAM using the command: #./SCELNX_64 /i /s nvram_script.txt • clearNVRAM Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 49 Depending on the Nutanix appliance feature code the server VPD data need to be updated with the MTM and the appliance description string (see the following). Update the appliance name The DMI/SMBIOS string for the Lenovo Converged HX Series appliance is the same as the appliance name. Appliance Name VPD String...
  • Page 50 To set Legacy Boot Mode on HX Series Type 8689, enter the BIOS menu (F1) and set the following: Advanced →CSM Configuration: Change Option ROM execution to [Legacy] Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 51 After the setting is saved, the system needs to be rebooted before the change takes effect. Direct Cache Access (DCA) Mode To enable DCA on HX Series Type 8689, enter BIOS menu (F1) and set the following: IntelRCSetup→ Processor Configuration →Direct Cache Access (DCA): Change to [Enable] Chapter 2 Configuration information and instructions...
  • Page 52 There is nothing to change as the system defaults are already correct. The configuration item to be enabled IntelRCSetup → Advanced Power Management Configuration → CPU – Advanced PM Tuning → Energy Perf BIAS Energy Performance Tuning. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 53 Add IPv6 Address For HX Series Type 8689, the factory default is to get the IPv6 address from a DHCP server. The IPv6 address can be generated from the MAC address using the industry standard formula. The link-local address of fe80 should be replaced by 2001. A default subnet prefix length of 64 can be used. The IPv6 address can be changed in the “Network”...
  • Page 54 "Hard Drive BBS Priorities" as shown in the screen shot below: PXE boot needs to be added as the first priority boot option as shown below: Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 55 Note that when the BMC interface (Jviewer) is used to set the boot options as shown above, it introduces listed but unselected options in the NVRAM. Below is an example of the output from SCE which shows all of the boot options: Setup Question = BBS_TYPE_HARDDRIVE Boot Option # Token // Do NOT change this line...
  • Page 56 Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 57: Chapter 3. Troubleshooting

    The documentation that comes with your operating system and software also contains troubleshooting information. Diagnosing a problem Before you contact Lenovo or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server. Step 1.
  • Page 58 Problem determination information is available for many devices such as RAID and network adapters. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 59: Undocumented Problems

    If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by Lenovo. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no diagnostics LEDs or log entries indicate a hardware component failure, contact Lenovo or an approved warranty service provider for assistance.

  • Page 60: Performing The Checkout Procedure

    The event logs list the error codes and messages that are generated when an error is detected for the subsystems TMM, POST, LTD, and the server baseboard management controller. See “System event logs” on page 49 for more information. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 61: System Error Leds

    • TMM The TMM combines service processor functions, video controller, and remote presence and blue-screen capture features in a single chip. The TMM provides advanced service-processor control, monitoring, and alerting function. If an environmental condition exceeds a threshold or if a system component fails, the TMM lights LEDs to help you diagnose the problem, records the error in the TMM event log, and alerts you to the problem.
  • Page 62 LEDs are lit, including the LEDs that are lit on the operation information panel and LEDs inside the server on the system board. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 63: System Event Logs

    Many errors are first indicated by a lit system-error LED on the control-panel assembly of the server. If this LED is lit, one or more LEDs elsewhere in the server might also be lit and can direct you to the source of the error.
  • Page 64 When the prompt <F1> Setup is displayed, press F1. If you have set both a power-on password Step 2. and an administrator password, you must type the administrator password to view the event logs. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 65: Post

    Remove the software or device that you just added. Step 3. Run Lenovo ThinkServer Diagnostics Tool to determine whether the server is running correctly (for information about using Lenovo ThinkServer Diagnostics Tool, see Appendix C “Diagnostic error messages” on page 213).

  • Page 66: Hard Disk Drive Problems

    Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic tests detected while the operating again. system was being started. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 67 • If the green activity LED is flashing and the yellow status LED is not lit, the drive is recognized by the controller and is working correctly. Run the Lenovo ThinkServer Diagnostics Tool hard disk drive test to determine whether the drive is detected.

  • Page 68: Intermittent Problems

    • Go to the Lenovo support website at http://datacentersupport.lenovo.com to check for technical information, hints, tips, and new device drivers or to submit a request for information. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 69: Keyboard, Mouse, Or Usb-Device Problems

    • If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the Lenovo support website at to check for technical http://datacentersupport.lenovo.com information, hints, tips, and new device drivers or to submit a request for information.

  • Page 70: Monitor Problems

    3. (Trained technician only) Replace the system board Monitor problems Some Lenovo monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
  • Page 71 • If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the Lenovo support website at to check for technical http://datacentersupport.lenovo.com information, hints, tips, and new device drivers or to submit a request for information.

  • Page 72: Network Connection Problems

    Optional-device problems • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 73: Power Problems

    • If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the Lenovo support website at to check for technical http://datacentersupport.lenovo.com information, hints, tips, and new device drivers or to submit a request for information.
  • Page 74 5 seconds; then, reconnect the power cord and restart the server. 2. If the problem remains or if you are using an ACPI-aware operating system, suspect the system board. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 75: Software Problems

    • If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the Lenovo support website at to check for technical http://datacentersupport.lenovo.com information, hints, tips, and new device drivers or to submit a request for information.

  • Page 76: Solving Power Problems

    • The Ethernet link status LED is lit when the Ethernet controller receives a link pulse from the hub. If the LED is off, there might be a defective connector or cable or a problem with the hub. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 77: Solving Undetermined Problems

    Solving undetermined problems If Lenovo ThinkServer Diagnostics Tool cannot diagnose the failure or if the server is inoperative, use the information in this section to solve the undetermined problems. If you suspect that a software problem is causing failures (continuous or intermittent), see “Software problems”...

  • Page 78: Problem Determination Tips

    – Does the server fail the diagnostic tests? – What occurs? When? Where? – Does the failure occur on a single server or on multiple servers? Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 79: Recovering The Server Firmware (Uefi Update Failure)

    • Diagnostic program type and version level • Configuration option settings • Operating-system control-file setup See Appendix D “Getting help and technical assistance” on page 215 for information about calling Lenovo for service. Recovering the server firmware (UEFI update failure) Use this information to recover the server firmware.

  • Page 80: Recovery Bios Function

    Recovery BIOS Function by SW1 This section details the recovery BIOS Function by SW1. Step 1. Pull out the node and place SW1 DIP1 to “ON” location. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 81: Out-Of-Band Recovery Method

    SATADOM power jumper (JP136) Switch block 1 (SW1) Clear CMOS jumper Figure 16. Location of the switches, jumpers, and buttons on the system board Step 2. Insert USB key (this USB key need include the Recovery ROM file “AMIBOOT.ROM”). Step 3. Insert the node back into enclosure.
  • Page 82 For additional information, see Chapter 2 “Configuration information and instructions” on page 25 for firmware update. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 83: Chapter 4. Parts Listing, Converged Hx Series Type 8689

    Tier 1 CRU at your request, you will be charged for the installation. • Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 84 Figure 17. Server components The following table lists the part numbers for the server replaceable components. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 85 Solid-state drive, 2.5-inch S3510 G3 hot-swap 120 GB 00WG621 enterprise entry SATA Solid-state drive, 2.5-inch S3510 G3 hot-swap 240 GB 00WG626 enterprise entry SATA 00YK213 Solid-state drive, 2.5-inch S3610 hot-swap 480 GB enterprise mainstream SATA Chapter 4 Parts listing, Converged HX Series Type 8689...
  • Page 86 Memory, 8 GB single-rank 1.2 V, TruDDR4, 2400 MHz, LP RDIMM 00MW771 Microprocessor, Intel Xeon E5-2698 v4 2.2 GHz, 50 MB, 2400 MHz, 135 W (20 core) Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 87 Cable, signal fan board to power interface board Cable, I C Y 24 pin 00MW885 Cable, HDD SAS for node 4 00MW886 Cable, HDD SAS for node 3 00MW887 Cable, HDD SAS for node 2 00MW888 Chapter 4 Parts listing, Converged HX Series Type 8689...

  • Page 88: Structural Parts

    Structural parts are not covered by the Statement of Limited Warranty. You can place an order on the structural parts from the Lenovo retail store. The following structural parts are available for purchase from the retail store. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 89: Power Cords

    For your safety, a power cord with a grounded attachment plug is provided to use with this product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. Lenovo power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 90 Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5463 Taiwan 39M5087 Thailand 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 91 Power cord part number Used in these countries and regions 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5240 Brazil 39M5241 39M5375 Canada, United States of America 39M5377 39M5378 39M5509 39M5512 Chapter 4 Parts listing, Converged HX Series Type 8689...
  • Page 92 Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 93: Chapter 5. Removing And Replacing Server Components

    Tier 1 CRU at your request, you will be charged for the installation. • Tier 2 customer replaceable unit (CRU): You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 94: System Reliability Guidelines

    Some devices have device drivers that you must install. See the documentation that comes with each device for information about installing device drivers. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 95: Removing A Compute Node From A Chassis

    The compute node operates as a symmetric multiprocessing (SMP) compute node, regardless of how many microprocessors are installed. For optimum performance, you must upgrade the operating system to support SMP. See your operating-system documentation for additional information. Removing a compute node from a chassis Use this information to remove a compute node from a ThinkServer n400 Enclosure Type 5495 chassis.

  • Page 96: Installing A Compute Node In A Chassis

    Step 4. Turn on the compute node (see “Turning on the server” on page 23 for instructions). Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 97: Removing And Replacing Structural Parts

    Removing and replacing structural parts This section provides information for removing and replacing structural parts in the server. Replacement of structural parts is your responsibility. If Lenovo installs a structural part at your request, you will be charged for the installation.

  • Page 98: Installing The Shipping Brackets Kit

    You can replace the shipping brackets kit by either via “Replaceable server components” on page 69, or you can order it as an option. To install the shipping brackets kit, complete the following steps. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 99 Step 1. Turn off the server (see “Turning off the server” on page 23 for instructions) and all attached peripheral devices. Disconnect all power cords; then, disconnect all external cables from the server. Step 2. Install the four (two on each side) C-clips to the rack on the rear of the chassis. Make sure that the thinner face is displayed outwards.

  • Page 100: Removing The Fan Cage Cover

    To remove the fan cage cover, complete the following steps: Step 1. Remove the 3 M3 screws. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 101: Installing The Fan Cage Cover

    Step 2. Lift the cover away from the system. Screws Step 3. Lay the cover flat or store it for future use. If you are instructed to return the cover, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the fan cage cover Use this information to install the fan cage cover.

  • Page 102: Removing The System Management Board Cover

    3. Carefully lay the compute node on a flat, static-protective surface, orienting the compute node with the bezel pointing toward you. Statement 12 CAUTION: The following label indicates a hot surface nearby. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 103: Installing The System Management Board Cover

    Statement 21 CAUTION: Hazardous energy is present when the compute node is connected to the power source. Always replace the compute node cover before installing the compute node. To remove the system management board cover, complete the following steps: Step 1. Remove the fan cover (see “Removing the fan cage cover”...

  • Page 104: Removing The Air Baffle

    Place your fingers under the front and back of the top of the air baffle; then, lift the air baffle out of the server. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 105: Installing The Air Baffle

    Air baffle Figure 26. Air baffle removal Attention: For proper cooling and airflow, replace the air baffle before you turn on the server. Operating the server with the air baffle removed might damage server components. Installing the air baffle Use this information to replace the air baffle. Read the safety information in “Safety”...

  • Page 106: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs This section provides information for removing and replacing Tier 1 CRUs in the server. Replacement of Tier 1 CRUs is your responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged for the installation.

  • Page 107: Replacing A System Fan

    Step 3. Remove the failed fan from the server by grasping the top of the fan by pressing the release latch with your index finger and thumb and lift the fan out of the server. Release latch Figure 28. System fans If you are instructed to return the server component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 108: Removing A Hot-Swap Hard Disk Drive

    Make sure you save the data on your drive, especially if it is part of a RAID array, before you remove it from the server. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 109: Installing A Hot-Swap Hard Disk Drive

    For a list of supported hard disk drives, see http:// www.lenovo.com/us/en/ serverproven/ • Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter.
  • Page 110 Align the drive with the guide rails in the bay. 2.5-inch hot-swap hard disk drive Handle Filler panel handle Figure 31. Hot-swap hard disk drive installation Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 111: Removing A Dimm

    Gently push the drive into the bay until the drive stops. Rotate the tray handle to the closed (locked) position. Check the hard disk drive status LED to verify that the hard disk drive is operating correctly. If the yellow hard disk drive status LED of a drive is lit continuously, that drive is faulty and must be replaced.

  • Page 112: Memory Module Installation

    • You can use compatible DIMMs from various manufacturers in the same pair. • The specifications of a DDR4 DIMM are on a label on the DIMM, in the following format. • gggGBpheRxff PC4-wwwwaa-mccd-bb where: Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 113 – gggGB is the total capacity, in gigabytes, for primary bus (ECC not counted) 4GB, 8GB, 16GB, etc. (no space between digits and units) – pheR is the number of package ranks of memory installed and number of logical ranks per package rank –...
  • Page 114 The following illustration shows the location of the DIMM connectors on the system board. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 115 DIMM H2 DIMM F2 DIMM H1 DIMM F1 DIMM G2 DIMM E2 DIMM G1 DIMM E1 Microprocessor 2 Microprocessor 1 DIMM A1 DIMM C1 DIMM A2 DIMM C2 DIMM D1 DIMM B1 DIMM D2 DIMM B2 Figure 34. The location of the DIMM connectors on the system board To install a DIMM, complete the following steps.
  • Page 116 If you have replaced a server component or installed an optional device in the server, you need slide the server into the rack, reconnect the power cords and all external cables, and turn on the server and peripheral devices. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 117: Removing A Hot-Swap Power Supply

    Removing a hot-swap power supply Use this information to remove a hot-swap power supply. When you remove or install a hot-swap power supply, observe the following precautions. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.

  • Page 118: Replacing A Hot-Swap Power Supply

    • Read the label on top cover for maximum wattage output of installed power supply units. Only replace the existing units with those with the same wattage as marked on the label. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 119 • Check the rear of the node to make sure there’s no length difference between the two installed units. If there’s visible difference in length, it means the two units come with different wattages, and one of them have to be replaced. Also, error message PSU_Mismatch would appear in this case. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the...
  • Page 120 Slide the hot-swap power supply into the bay until the release latch clicks into place. Important: During normal operation, each power-supply bay must contain either a power supply or power-supply filler panel for proper cooling. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 121: Removing The System Battery

    The following notes describe information that you must consider when replacing the battery. • Lenovo has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.

  • Page 122: Replacing The System Battery

    3. Carefully lay the compute node on a flat, static-protective surface, orienting the compute node with the bezel pointing toward you. The following notes describe information that you must consider when replacing the system battery in the server. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 123 Statement 2 CAUTION: When replacing the lithium battery, use only Lenovo Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

  • Page 124: Removing And Replacing Tier 2 Crus

    This section provides information for removing and replacing Tier 2 CRUs in the server. You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 125: Removing The Hot-Swap Hard Disk Drive Backplane

    If you are replacing a server component in the server, you need to slide the server out from the rack enclosure, turn off the server and peripheral devices, and disconnect the power cords and all external cables. To replace the fan cage, complete the following steps. Step 1.

  • Page 126: Installing The Hot-Swap Hard Disk Drive Backplane

    Align the backplane with the backplane alignment slots in the chassis. Step 2. Lower the backplane into the slot in the chassis and turn the thumb screws clockwise. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 127: Removing An Adapter

    Pins Thumb screws Figure 43. Hot-swap hard disk drive backplane installation Step 3. Reinstall the hard disk drives and filler panels (see “Installing a hot-swap hard disk drive” on page 95). Step 4. Reconnect all cables that you removed from the hard disk drive backplane (see “Internal cable routing and connectors”...

  • Page 128: Replacing An Adapter

    • The expansion slots on the PCI riser-card assembly accommodate the various form factors of the non- hot-plug adapters of PCI Express Gen3 x16 half-length, half-height Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 129 PCI riser assembly Adapter Screw Expansion-slot filler Figure 45. PCI riser-card assembly Read the safety information in “Safety” on page iii and “Installation guidelines” on page 79. If you are replacing a server component in the server, you need to turn off the server and peripheral devices and disconnect all external cables.

  • Page 130: Removing An Hba Adapter

    Remove the compute node (see “Removing a compute node from a chassis” on page 81). Step 2. Remove the air baffle (see “Removing the air baffle” on page 90). Step 3. Remove the HBA screws (x4). Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 131: Replacing An Hba Adapter

    Step 4. Carefully grasp both ends of the HBA adapter and the end of its cable, and pull the HBA adapter from the compute node. HBA card Figure 47. Adapter removal Step 5. Remove the HBA cables from the HBA adapters. HBA card Figure 48.
  • Page 132 Press the edge of the connector firmly into the compute node. Make sure that the HBA adapter is securely installed in the compute node. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 133: Removing A Lan Mezz Adapter

    SATA / SAS HBA card connector HBA card connector Standoffs Figure 50. HBA adapter installation Step 5. Insert the connectors and follow the cabling instructions to route the HBA adapter cables. Figure 51. HBA adapter cable-routing Step 6. Reinstall compute node (see “Installing a compute node in a chassis” on page 82). 1.

  • Page 134: Replacing A Lan Mezz Adapter

    Replacing a LAN Mezz adapter Use this information to replace a LAN Mezz adapter. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 135 LAN Mezz adapter: • To confirm that the server supports the LAN Mezz adapter that you are installing, see http:// www.lenovo.com/us/en/ serverproven/ • To confirm that the server supports the LAN Mezz adapter that you are installing, see http:// www.lenovo.com/us/en/ serverproven/...

  • Page 136: Removing The Pci Riser-Card Assembly

    To remove the PCI riser-card assembly, complete the following steps. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 137: Replacing The Pci Riser-Card Assembly

    Step 1. Remove the compute node (see “Removing a compute node from a chassis” on page 81). PCI riser assembly Figure 57. PCI riser-card assembly removal Step 2. Remove the 3 M3 screws. Step 3. Grasp the PCI riser-card assembly at the front and rear edges (blue tabs) and lift to remove it from the server.

  • Page 138: Removing A Satadom

    Press the latch of the SATADOM. Step 4. Carefully grasp the SATADOM by its top edge or upper corners, and pull the SATADOM out of the connector. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 139: Replacing A Satadom

    Step 3. Install the SATADOM. Step 4. Stop the startup process at the main IMM menu screen to configure the boot SSD for the Lenovo Converged HX Series appliances: • Configure boot drive virtual drives • Select virtual drive for booting Step 5.

  • Page 140: Removing And Replacing Frus

    Step 4. Remove the fan cage (see “Removing the fan cage” on page 110). Step 5. Remove the cables from the power interface board. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 141: Installing The Fan Board

    Step 6. Remove the power interface board (see “Removing the power interface board” on page 142). Step 7. Remove the power interface board bracket (see “Removing the power interface board bracket” on page 144). Step 8. Remove the cables from the fan board. Step 9.

  • Page 142: Removing The Hard Disk Drive Cage Assembly

    To remove the hard disk drive cage, complete the following steps. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 143: Replacing The Hard Disk Drive Cage Assembly

    Step 1. Remove the fan cage cover (see “Removing the fan cage cover” on page 86). Step 2. Remove the fans (see “Removing a system fan” on page 92). Step 3. Remove the fan cage (see “Removing the fan cage” on page 110). Step 4.

  • Page 144: Removing A Microprocessor And Heat Sink

    • Be extremely careful, the microprocessor socket contacts are very fragile. Do not touch the microprocessor socket contacts. Contaminants on the microprocessor contacts or microprocessor Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 145 socket contacts, such as oil from your skin, can cause connection failures between the contacts and the socket. • Do not allow the thermal grease on the microprocessor and heat sink to come in contact with anything. Contact with any surface can contaminate the thermal grease and the microprocessor socket. •...
  • Page 146 Step 9. Remove the microprocessor from the socket. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 147 Select the empty installation tool and ensure that the handle is in the open position. If the installation tool handle is not in the open position, use the following instructions for your installation tool: • When using the installation tool, lift the interlock latch and hold it up while you twist the microprocessor installation tool handle counterclockwise to the open position, and then...
  • Page 148 Step 11. If you do not intend to install a microprocessor on the socket, install the socket cover that you removed in Step 7 step 7 in “Replacing microprocessor and heat sink” on page 138 on the microprocessor socket. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 149: Replacing Microprocessor And Heat Sink

    • When installing multiple microprocessors, open one microprocessor socket at a time to avoid damaging other microprocessor socket contacts. • The server supports up to two multi-core microprocessors. See http://www.lenovo.com/us/en/ serverproven/ for a list of supported microprocessors. • The first microprocessor must always be installed in microprocessor socket 1 on the system board.
  • Page 150 Step 4. Remove the air baffle (see “Removing the air baffle” on page 90). Step 5. Open the microprocessor socket release levers and retainer: Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 151 Figure 74. Microprocessor socket levers and retainer disengagement Identify which release lever is labeled as the first release lever to open and open it. Open the second release lever on the microprocessor socket. Open the microprocessor retainer. Attention: Do not touch the connectors on the microprocessor and the microprocessor socket.
  • Page 152 Remove the microprocessor cover, tape, or label from the surface of the microprocessor socket, if one is present. Store the cover in a safe place. Figure 78. Socket cover removal Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 153 Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 80. Step 8. Close the microprocessor socket release levers and retainer: Figure 79. Microprocessor socket levers and retainer engagement Close the microprocessor retainer on the microprocessor socket.
  • Page 154 (For SATADOM install) SATA 2 HBA mezzanine connector connector PCIe riser connector OCP mezzanine connector Figure 81. Internal connectors on the system board Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 155 Heat sink for cpu 1 Heat sink for cpu 2 Microprocessor Figure 82. Heat sink installation Align and place the heat sink on top of the microprocessor in the retention bracket, thermal material side down. Press firmly on the heat sink. Press down on the center of the heat sink;...

  • Page 156: Removing The Power Interface Board

    Step 4. Remove the fan cage (see “Removing the fan cage” on page 110). Step 5. Remove the cables from the power interface board. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 157: Installing The Power Interface Board

    Step 6. Remove nodes #3 and #4 (see “Removing a compute node from a chassis” on page 81). Step 7. Remove the 5 6#32 screws from the power interface board. Step 8. Lift the power interface board out of the server. Figure 85.

  • Page 158: Removing The Power Interface Board Bracket

    Remove the power interface board (see “Removing the power interface board” on page 142). Step 6. Remove the 8 M3 screws from the power interface board bracket. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 159: Installing The Power Interface Board Bracket

    Step 7. Lift the power interface board bracket out of the server. Figure 87. Power interface board bracket removal Installing the power interface board bracket Use this information to replace the power interface board bracket. Read the safety information in “Safety” on page iii and “Installation guidelines” on page 79. If you are replacing a server component in the server, you need to slide the server out from the rack enclosure, turn off the server and peripheral devices, and disconnect the power cords and all external cables.

  • Page 160: Removing The System Management Board And Backplane Assembly

    Step 4. Disconnect all of the cables from the system management board. Step 5. Remove the 6 6#32 screws from the system management board. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 161: Installing The System Management Board And Backplane Assembly

    Step 6. Remove the 2 M3 screws from the system management board bracket. Step 7. Place your fingers under the front and back of the top of the system management board and backplane assembly; then, lift the system management board and backplane assembly out of the server.

  • Page 162: Internal Cable Routing And Connectors

    For more information about the requirements for cables and connecting devices, see the documentation that comes with these devices. The following illustration displays the cabling information on the fan board: Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 163 Connect to Connect to PIB HDD backplane Connect to Connect to PIB Fan board power backplane power connector Connect to HDD SMB board backplane Connect to PIB Figure 91. Internal cable routing and connectors on the fan board The following illustration displays the cabling information on the power interface board: Connect to Connect to FB HDD backplane...
  • Page 164 Figure 93. Internal cable routing and connectors on the hard disk drive backplane The following illustration displays the cabling information on the hard disk drive backplane and the power interface board: Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 165 HDD backplane Power interface board SAS/SATA cables SMB board Power cables Figure 94. Internal cable routing and connectors on the hard disk drive backplane and the power interface board The following illustration displays the cabling information on the hard disk drive backplane and the fan board: HDD backplane Fan board Signal cable...

  • Page 166: Removing The Node Sata Cable

    If you are replacing a server component or installing an optional device in the server, you need to take out the node out from the rack enclosure, turn off the server and peripheral devices, and disconnect all external cables. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 167: Installing The Node Sata Cable

    To remove the node SATA cable, complete the following steps. Step 1. Remove the compute node (see “Removing a compute node from a chassis” on page 81). Step 2. Remove the air baffle (see “Removing the air baffle” on page 90). Step 3.

  • Page 168: Replacing The Node

    Replacing the node Use this information to replace the node. Lenovo support may instruct you that the node needs to be replaced. This should be performed by a trained Lenovo field representative. This instruction is for them. To replace the node, perform the following steps:...
  • Page 169 Step 7. Stop the startup process at the main TMM menu screen to configure the new system board as a Lenovo Converged HX appliance using the following procedures in Chapter 2 “Configuration information and instructions” on page 25. • Update the server VPD data •...
  • Page 170 Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 171: Appendix A. Tmm Error Messages

    Serviceable Specifies whether user action is required to correct the problem. CIM Information Provides the prefix of the message ID and the sequence number that is used by the CIM message registry. © Copyright Lenovo 2017...

  • Page 172: Tmm Error Messages

    The SNMP trap ID that is found in the SNMP alert management information base (MIB). Automatically contact Service If this field is set to Yes, and you have enabled Electronic Service Agent (ESA), Lenovo Support will be notified automatically if the event is generated.
  • Page 173 12V voltage is too low Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement.
  • Page 174 12V voltage is too low Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement.
  • Page 175 12V voltage is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement.
  • Page 176 Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement. • Diagnostic Code: 02010011 Full Sensor Name (Sensor Name In SDR):...
  • Page 177 5V voltage is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement.
  • Page 178 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement. • Diagnostic Code: 02010212 Full Sensor Name (Sensor Name In SDR): SYS_3.3.V...
  • Page 179 3.3V voltage is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement.
  • Page 180 CPU% VCORE voltage is too low Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error remains, contact Lenovo service representative for execution of processor replacement.
  • Page 181 CPU% VCORE voltage is too low Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error remains, contact Lenovo service representative for execution of processor replacement.
  • Page 182 CPU% VCORE voltage is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error remains, contact Lenovo service representative for execution of processor replacement.
  • Page 183 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Check the status of the fans. If any of the fans is broken, replace it with a new one.
  • Page 184 Outlet temperature is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Check the status of the fans. If any of the fans is broken, replace it with a new one.
  • Page 185 Outlet temperature is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Check the status of the fans. If any of the fans is broken, replace it with a new one.
  • Page 186 Message: CPU% VR temperature is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Reseat the heat sink, and re-apply the thermal grease. 3. If the error recurs, contact Lenovo service representative for technical support.
  • Page 187 Power IC is over temperature Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Check the status of the fans. If any of the fans is broken, replace it with a new one.
  • Page 188 Power IC is over temperature Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Check the status of the fans. If any of the fans is broken, replace it with a new one.
  • Page 189 PCH temperature is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Check the status of the fans. If any of the fans is broken, replace it with a new one.
  • Page 190 DIMM Group% temperature is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Check the status of the fans. If any of the fans is broken, replace it with a new one.
  • Page 191 DIMM Group% VR temperature is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Check the status of the fans. If any of the fans is broken, replace it with a new one.
  • Page 192 DIMM Group% VR temperature is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Check the status of the fans. If any of the fans is broken, replace it with a new one.
  • Page 193 Node input current is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement.
  • Page 194 Node output current is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement.
  • Page 195 Node intput voltage is too low Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement.
  • Page 196 Node intput voltage is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement.
  • Page 197 Node output voltage is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement.
  • Page 198 Node output voltage is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement.
  • Page 199 Node input power is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement.
  • Page 200 Node output power is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, contact Lenovo service representative for execution of node replacement.
  • Page 201 CPU power consumption is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error remains, contact Lenovo service representative for execution of processor replacement.
  • Page 202 Message: Battery voltage is too low Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. If the error recurs, replace the battery. • Diagnostic Code: 0201029C Full Sensor Name (Sensor Name In SDR):...
  • Page 203 Message: PSU is unplugged Actions: 1. Remove and install the power supply unit, and make sure it is properly connected to the power. 2. If the error recurs, contact Lenovo service representative for technical support. • Diagnostic Code: 086F01A1 086F01A2...
  • Page 204 Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Remove and install the power supply unit, and make sure it is properly connected to the power. 3. If the error recurs, replace the power supply units.
  • Page 205 PSU output power is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Remove and install the power supply unit, and make sure it is properly connected to the power.
  • Page 206 PSU ambient temperature is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Remove and install the power supply unit, and make sure it is properly connected to the power.
  • Page 207 PSU FAN speed is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Check if the fan in the power supply unit is functioning. If not, replace the power supply unit.
  • Page 208 HDD backplane power consumption is too high Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. reseat the hard disk drive backplane, and make sure it is properly installed.
  • Page 209 Actions: Information only. There is no need to do anything for this message. • Diagnostic Code: 226F00C1 Full Sensor Name (Sensor Name In SDR): ACPI_PWR_Status Sensor Type: System ACPI Power Event Severity: Info Description: S0/G0 'working - Asserted Message: The system is under S0 state. Actions: Information only.
  • Page 210 Full Sensor Name (Sensor Name In SDR): IPMI_Watchdog Sensor Type: Watchdog 2 Event Severity: Critical Description: Time expired - status only (no action and no interrupt) - Asserted Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 211 Message: The watchdog timer is expired. Actions: Information only. There is no need to do anything for this message. • Diagnostic Code: 236F01C4 Full Sensor Name (Sensor Name In SDR): IPMI_Watchdog Sensor Type: Watchdog 2 Event Severity: Critical Description: Hard Reset - Asserted Message: The Hard Reset is triggered by watchdog.
  • Page 212 CPU temperature is too high. At the same time, system will be shutdown. Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Check the status of the fans. If any of the fans is broken, replace it with a new one.
  • Page 213 CPU begins to throttle which is triggered by PSU alert. Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Check the status of the fans. If any of the fans is broken, replace it with a new one.
  • Page 214 Catastrophic error happened. Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Restart the server. 3. Power cycle the node. 4. If the error remains, contact Lenovo service representative for execution of processor replacement.
  • Page 215 PCH temperature is too high. At the same time, system will be shutdown. Actions: 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. Check the status of the fans. If any of the fans is broken, replace it with a new one.
  • Page 216 Uncorrectable ECC or other uncorrectable memory error - Asserted Message: A multiple bits error is occurred in memory. This error will cause system to be hang up. Actions: Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 217 1. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 2. 1. If the node has recently been installed, moved, serviced, or upgraded, verify that the DIMM is properly seated and visually verify that there is no foreign material in any DIMM connector on that memory channel.
  • Page 218 Actions: 1. If the system was recently installed, moved, or serviced, make sure the battery is properly seated. 2. Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. 3. Replace the CMOS battery.
  • Page 219 Check Lenovo Data Center Support site for an applicable retain tip or firmware update that applies to this error. Note: It may be necessary to disable unused option ROMs from BIOS setup. • Diagnostic Code: 136F07E6 Full Sensor Name (Sensor Name In SDR):...
  • Page 220 3. If the error recurs, remove the adapter and restart the system. If the system reboots successfully without the adapter, replace that adapter. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 221: Appendix B. Hardware Certification And Qa Testing

    Hardware Certification The appliances utilize components that have already been certified by Nutanix such as the SSDs and NICs. The whole server certification is being done by Lenovo for this release. QA Testing of Nutanix Software The QA testing of the Nutanix software components is owned by Nutanix and is part of their standard development process.
  • Page 222 • Switch failure • Remove node from cluster • Return node to cluster • Install and cluster via Browser AHV (Broadwell) using external foundation Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 223 • Install and cluster via CLI AHV(Broadwell) using external foundation • Install and cluster via Browser ESXi (Broadwell) using external foundation • Install and cluster via CLI ESXi (Broadwell) using external foundation • Install and cluster via Browser Hyper-V (Broadwell) using external foundation •...
  • Page 224 800 GB SSDs, and ESXi 6.0 U1. One node executes the VM with Microsoft Windows 2012 R2 and Microsoft SQL Server. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 225 Microsoft Exchange Jet Stress 2013 is a benchmarking tool for Microsoft Exchange. It is used to simulate the I/O patterns of log file loads and Exchange database accesses for a specific number of users. Jet Stress is used to measure the average IOP latency for the mailbox simulation and it should be less than 20 milliseconds.
  • Page 226 Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 227: Appendix C. Diagnostic Error Messages

    Make sure RAID BIOS settings are properly set. 3. Replace a raid card. 4. If still fails, please contact Lenovo Customer Service for further options. LSI Test Failed Raid controller test has detected 1.Please refer to drive status in an error.
  • Page 228 Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 229: Appendix D. Getting Help And Technical Assistance

    Before you call, make sure that you have taken these steps to try to solve the problem yourself. If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call.

  • Page 230: Using The Documentation

    Using the documentation Information about your Lenovo system and preinstalled software, if any, or optional device is available in the product documentation. That documentation can include printed documents, online documents, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs.

  • Page 231: Appendix E. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 232: Trademarks

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/...

  • Page 233: Particulate Contamination

    If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.

  • Page 234: Electronic Emission Notices

    Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 235: Germany Class A Statement

    G G e e r r ä ä t t e e d d e e r r K K l l a a s s s s e e A A . . Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.

  • Page 236: Japanese Electromagnetic Compatibility Statements

    This is electromagnetic wave compatibility equipment for business (Type A). Sellers and users need to pay attention to it. This is for any areas other than home. Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 237: Russia Electromagnetic Interference (Emi) Class A Statement

    Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement Taiwan Class A compliance statement Appendix E. Notices...

  • Page 238: Taiwan Bsmi Rohs Declaration

    Taiwan BSMI RoHS declaration Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...

  • Page 239: Index

    BIOS electrical input information electronic emission Class A notice instructions environment updating error codes and messages configuration programs configuring error message RAID arrays error messages configuring hardware error messages, TMM connector error symptoms © Copyright Lenovo 2017...
  • Page 240 Japanese electromagnetic compatibility statements Germany Class A statement jumper grease, thermal UEFI boot recovery guidelines jumpers installation system board system reliability Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 241 PCI riser-card assembly, remove power-supply People's Republic of China Class A electronic emission power-supply detected problems statement Lenovo XClarity Administrator POST Lenovo, next generation technology event log locator LED POST event log logging POST, intro power power-control button...
  • Page 242 PCI riser-card assembly installing Tier 1 CRUs removing Tier 2 CRUs system reliability guidelines reset button system-error LED returning Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 243 VMware Hypervisor support turning off the server integrated baseboard management controller turning on the server Wake on LAN feature weight what the server offers UDIMM © Copyright Lenovo 2017...
  • Page 244 Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide...
  • Page 246 Part Number: SP47A31726 Printed in China (1P) P/N: SP47A31726 *1PSP47A31726*...

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