Page 1 System x3550 M4 Installation and Service Guide Machine Type: 7914...
Page 2 Documentation CD. Twentieth Edition (November 2015) © Copyright Lenovo 2012, 2015. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract...
Page 3: Table Of Contents
Installing a memory module ..Installing an adapter ... . Chapter 1. The System x3550 M4 Installing a ServeRAID SAS/SATA controller . . .
Page 4 Chapter 5. Parts listing, Lenovo Updating the Universal Unique Identifier System x3550 M4 Type 7914 ..(UUID) ....Replaceable server components..
Page 6 System x3550 M4 Installation and Service Guide...
Page 7: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2012, 2015...
Page 8: Guidelines For Trained Service Technicians
0.1 ohm or less between the external ground pin and the frame ground. • Make sure that the power cords are the correct type. • Make sure that the insulation is not frayed or worn. 4. Remove the cover. System x3550 M4 Installation and Service Guide...
Page 9: Guidelines For Servicing Electrical Equipment
• To ensure proper grounding of components such as power supplies, pumps, blowers, fans, and motor generators, do not service these components outside of their normal operating locations. • If an electrical accident occurs, use caution, turn off the power, and send another person to get medical aid. © Copyright Lenovo 2012, 2015...
Page 10: Safety Statements
2. First, remove power cords from outlet. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4. Remove all cables from devices. 5. Turn device ON. viii System x3550 M4 Installation and Service Guide...
Page 11 Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. © Copyright Lenovo 2012, 2015...
Page 12 If you install a strain-relief bracket option over the end of the power cord that is connected to the device, you must connect the other end of the power cord to an easily accessible power source. Statement 8 System x3550 M4 Installation and Service Guide...
Page 13 Statement 12 CAUTION: The following label indicates a hot surface nearby. Statement 26 CAUTION: Do not place any object on top of rack-mounted devices. Statement 27 CAUTION: Hazardous moving parts are nearby. © Copyright Lenovo 2012, 2015...
Page 14 • Always install stabilizer brackets on the rack cabinet. • Always install servers and optional devices starting from the bottom of the rack cabinet. • Always install the heaviest devices in the bottom of the rack cabinet. System x3550 M4 Installation and Service Guide...
Page 15: Chapter 1. The System X3550 M4 Server
Chapter 1. The System x3550 M4 server This publication contains information and instructions for setting up your System x3550 M4 server, instructions for installing some optional devices, cabling and configuring the server, removing and replacing devices, and diagnostics and troubleshooting information.
Page 16 System x3550 M4 server Machine type 7914 _____________________________________________ Model number _____________________________________________ Serial number The model number and serial number are on the ID label on the front of the server, as shown in the following illustration. System x3550 M4 Installation and Service Guide...
Page 17: The Documentation Cd
You can download an ServerGuide Setup and Installation CD to help you configure the hardware, install device drivers, and install the operating system. For a list of supported optional devices for the server, see http://www.lenovo.com/us/en/ serverproven/. See the Rack Installation Instructions document on the System x Documentation CD for complete rack installation and removal instructions.
Page 18: Using The Documentation Browser
Agreement for Machine Code for your product. • Important Notices This document is in printed format and comes with the server. It contains information about the safety, environmental, and electronic emission notices for your Lenovo product. System x3550 M4 Installation and Service Guide...
Page 19: Notices And Statements In This Document
The documentation might be updated occasionally to include information about those features, or technical updates might be available to provide additional information that is not included in the server documentation. These updates are available from the website. To check for updates, go to http://www.lenovo.com/support. Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the System x Documentation CD.
Page 20: Server Features And Specifications
• A ServeRAID M5110 SAS/SATA – 16 MB of video memory (not for optional USB flash device with adapter that provides RAID 0, 1, expandable) embedded hypervisor software is and 10. Optional upgrade: installed. System x3550 M4 Installation and Service Guide...
Page 21 – Hard disk drives: 20°C/hr • Specific microprocessors features installed and the (68°F/hr) supported environment: power-management optional – Microprocessor Intel Xeon features in use. Server off: E5-2690, 135W: Chapter 1 The System x3550 M4 server...
Page 22 Product Type: Computer server Year first manufactured: 2012 Internal/external power supply efficiency: • http://www.plugloadsolutions.com/psu_reports/IBM_FSA011_550W_SO-301_Report.pdf • http://www.plugloadsolutions.com/psu_reports/IBM_7001676-XXXX_550W_SO-458_Report.pdf • http://www.plugloadsolutions.com/psu_reports/IBM_7001605-XXXX_750W_SO-258_Report.pdf • http://www.plugloadsolutions.com/psu_reports/SO-299_IBM_DPS-750AB-1_750W_Report.pdf • http://www.plugloadsolutions.com/psu_reports/IBM_DPS-750AB-14%20A_750W_SO-527_Report.pdf Maximum power (watts): See Power supply. Idle state power (watts): System x3550 M4 Installation and Service Guide...
Page 23: What Your Server Offers
(as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to Lenovo Support or view the information as a text file or HTML file. Two editions of Dynamic System Analysis are available: DSA Portable and DSA Preboot. For more information about both editions, see “DSA editions”...
Page 24 (DIMM) connectors. The server memory controller supports error correcting code (ECC) for PC3-8500 (DDR3-1066), PC3-10600 (DDR3-1333), PC3-12800 (DDR3-1600), or PC3-14900 (DDR3-1866), DDR3 (third-generation double-data-rate), synchronous dynamic random access memory (SDRAM) DIMMs. • Light path diagnostics System x3550 M4 Installation and Service Guide...
Page 25 Information website. The Service Information website provides additional information for parts installation and replacement videos, and error codes for server support. For the QR code, see QR code information on page Chapter 1 “The System x3550 M4 server” on page 1. • Multi-core processing The server supports up to two multi-core microprocessors.
Page 26: Reliability, Availability, And Serviceability
• Nonmaskable interrupt (NMI) button • Parity checking on the small computer system interface (SCSI) bus and PCI-E and PCI/PCI-X buses System x3550 M4 Installation and Service Guide...
Page 27: Systems Director
Systems Director Systems Director is a platform-management foundation that streamlines the way you manage physical and virtual systems supports multiple operating systems and virtualization technologies in Lenovo and non-Lenovo x86 platforms. Through a single user interface, Systems Director provides consistent views for viewing managed systems, determining how these systems relate to one other, and identifying their statuses, helping to correlate technical resources with business needs.
Page 28: Server Controls, Leds, And Power
Director DVD that comes with the server, the Systems Director Information Center at http://pic.dhe.ibm.com/infocenter/director/pubs/index.jsp?topic=%2Fcom.ibm.director.main.helps.doc%2 Ffqm0_main.html, and the Systems Management website at http://shop.lenovo.com/us/en/systems/solutions/, which presents an overview of Systems Management and Systems Director. Server controls, LEDs, and power This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off.
Page 29: Operator Information Panel
• USB connectors: Connect a USB device, such as a USB mouse or keyboard to any of these connectors. Operator information panel The following illustrations show the controls and LEDs on the advanced operator information panel and the operator information panel depending on your server model. Chapter 1 The System x3550 M4 server...
Page 30 IMM. Notes: 1. Depending on the type of operator information panel installed in your server, the Reset button is on the operator information panel or the light path diagnostics panel. System x3550 M4 Installation and Service Guide...
Page 31: Light Path Diagnostics Panel
Figure 9. Light path diagnostics panel exposure The following illustration shows the LEDs and controls on the light path diagnostics panel. Chapter 1 The System x3550 M4 server...
Page 32: Rear View
The Reset button is in the lower-right corner of the light path diagnostics panel. Rear view The following illustration shows the connectors on the rear of the server. Figure 11. Rear view connectors System x3550 M4 Installation and Service Guide...
Page 33 • NMI button: Press this button to force a nonmaskable interrupt to the microprocessor. It allows you to blue screen the server and take a memory dump (use this button only when directed by the Lenovo service support). You might have to use a pen or the end of a straightened paper clip to press the button.
Page 34 Flashing slowly (once per second): The server is turned off and is ready to be turned on. You can press the power-control button to turn on the server. Lit: The server is turned on. System x3550 M4 Installation and Service Guide...
Page 35: Server Power Features
To remove all power from the server, you must disconnect it from the power source. Some operating systems require an orderly shutdown before you turn off the server. See your operating-system documentation for information about shutting down the operating system. Statement 5 Chapter 1 The System x3550 M4 server...
Page 36 PCI Express riser-card assembly and the PCI-X riser-card assembly. Otherwise, the Wake on LAN feature might not work. • The Integrated Management Module (IMM) can turn off the server as an automatic response to a critical system failure. System x3550 M4 Installation and Service Guide...
Page 37: Chapter 2. Installing Optional Devices
2. Shut down and restart the server multiple times to ensure that the server is correctly configured and functions correctly with the newly installed devices. 3. Save the DSA log as a file and send it to Lenovo. For information about transferring data and logs, see “How to send DSA data” on page 24.
Page 38: How To Send Dsa Data
• Secure upload with the system serial number: https://www.ecurep.ibm.com/app/upload_hw Server components The following illustration shows the major components in the server. The illustrations in this document might differ slightly from your hardware. System x3550 M4 Installation and Service Guide...
Page 39 Figure 14. Server components Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on. Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can Chapter 2 Installing optional devices...
Page 40: System-Board Internal Connectors
System-board internal connectors The following illustration shows the internal connectors on the system board. Figure 15. System-board internal connectors System-board external connectors The following illustration shows the external connectors on the system board. System x3550 M4 Installation and Service Guide...
Page 41: System-Board Switches, Jumpers, And Buttons
Figure 16. System-board external connectors System-board switches, jumpers, and buttons The following illustration shows the location of the switches, jumpers, and buttons on the server. Important: 1. Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables.
Page 42 ROM page is loaded. Do not change the jumper pin position after the server is turned on. This can cause an unpredictable problem. The following table describes the functions of the SW3 switch block on the system board. System x3550 M4 Installation and Service Guide...
Page 43: System-Board Leds
You can also use it to force a blue-screen memory dump (use this button only when you are directed to do so by Lenovo Support). System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board.
Page 44: System-Board Optional-Device Connectors
Figure 18. System-board LEDs System-board optional-device connectors The following illustration shows the connectors on the system board for the optional devices. System x3550 M4 Installation and Service Guide...
Page 45: Installation Guidelines
33, and “Handling static-sensitive devices” on page 33. This information will help you work safely. • Make sure that the devices that you are installing are supported. For a list of supported optional devices for the server, see http://www.lenovo.com/us/en/ serverproven/. Chapter 2 Installing optional devices...
Page 46: System Reliability Guidelines
To help ensure proper system cooling and system reliability, make sure that the following requirements are met. • Each of the drive bays has a drive or a filler panel and electromagnetic compatibility (EMC) shield installed in it. System x3550 M4 Installation and Service Guide...
Page 47: Working Inside The Server With The Power On
• Each of the power-supply bays has a power supply or a filler installed in it. • If the server has redundant power, each of the power-supply bays has a power supply installed in it. • There is adequate space around the server to allow the server cooling system to work properly. Leave approximately 50 mm (2.0 in.) of open space around the front and rear of the server.
Page 48: Removing The Cover
Lift the server cover off the server and set it aside. Attention: For proper cooling and airflow, replace the server cover before you turn on the server. Removing the air baffle Use this information to remove the air baffle. System x3550 M4 Installation and Service Guide...
Page 49: Installing Drives
The following notes describe the type of hard disk drives that the server supports and other information that you must consider when you install a hard disk drive. For a list of supported hard disk drives, see http://www.lenovo.com/us/en/ serverproven/. • Locate the documentation that comes with the drive and follow those instructions in addition to the instructions in this chapter.
Page 50: Drive Ids
The following illustration shows the location of the IDs of the hard disk drives. The ID numbers and the drive bay numbers are the same. Figure 23. 3.5-inch hot-swap hard disk drive IDs System x3550 M4 Installation and Service Guide...
Page 51: Installing Hot-Swap Hard Disk Drives
2.5-inch simple-swap hard disk drive IDs The simple-swap-drive ID that is assigned to each drive is printed on the front of the server. The following illustration shows the location of the IDs of the hard disk drives. The ID numbers and the drive bay numbers are the same.
Page 52: Installing Simple-Swap Hard Disk Drives
PCI and PCI Express slots covered or occupied. When you install a drive, PCI, or PCI Express adapter, save the EMC shield and filler panel from the bay or PCI or PCI Express adapter slot cover in the event that you later remove the device. System x3550 M4 Installation and Service Guide...
Page 53: Installing An Optional Dvd Drive
To install a simple-swap hard disk drive, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 31. Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables. Step 3.
Page 54 • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. System x3550 M4 Installation and Service Guide...
Page 55 • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.
Page 56 Figure 31. DVD drive installation Step 10. Connect the DVD drive cable (see “Replacing the DVD drive cable” on page 211). The following illustration shows the cable routing for the DVD drive: System x3550 M4 Installation and Service Guide...
Page 57: Installing An Optional Dvd Drive Cable
Figure 32. DVD drive cable routing If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 89. Installing an optional DVD drive cable Use this information to install an optional DVD drive cable. To install the DVD drive cable, complete the following steps: Step 1.
Page 58 Attention: Follow the optical drive cable routing as the illustration shows. Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board. System x3550 M4 Installation and Service Guide...
Page 59: Installing A Memory Module
(SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.lenovo.com/us/en/ serverproven/ for a list of supported memory modules for the server. – The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
Page 60 – When you install 1 RDIMM per channel, the memory runs at 1866 MHz – When you install 2 RDIMMs per channel, the memory runs at 1600 MHz – When you install 3 RDIMMs per channel, the memory runs at 1066 MHz System x3550 M4 Installation and Service Guide...
Page 61 – All channels in a server run at the fastest common frequency – Do not install registered, unbuffered, and load reduction DIMMs in the same server • The maximum memory speed is determined by the combination of the microprocessor, DIMM speed, DIMM type, Operating Modes in UEFI settings, and the number of DIMMs installed in each channel.
Page 62: Dimm Installation Sequence
1, 13, 4, 16, 9, 21, 12, 24, 2, 14, 5, 17, 8, 20, 11, 23, 3, 15, 6, 18, 7, 19, 10, 22 Memory mirrored channel Memory mirrored channel mode replicates and stores data on two pairs of DIMMs within two channels simultaneously. System x3550 M4 Installation and Service Guide...
Page 63 If a failure occurs, the memory controller switches from the primary pair of memory DIMMs to the backup pair of DIMMs. To enable memory mirrored channel through the Setup utility, select System Settings ➙ Memory. For more information, see “Using the Setup utility” on page 97. When you use the memory mirrored channel feature, consider the following information: •...
Page 64: Memory Rank Sparing
DIMM connectors 3, 6, 7, 10, 15, 18, 19, and 22 are not used in memory rank sparing mode when UDIMMs are installed in the server. Installing a memory module Use this information to install a memory module. System x3550 M4 Installation and Service Guide...
Page 65 Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 31. Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables, if necessary. Step 3. Remove the cover (see “Removing the cover”...
Page 66: Installing An Adapter
Six fans installed Six fans installed required required 800GB High IOPS MLC modular adapter 90Y4369 Six fans installed Six fans installed required required Flash Adapter F3200 Enterprise Value 00AE867 Not supported Six fans installed required System x3550 M4 Installation and Service Guide...
Page 67 1. You can purchase System x3550 M4 Thermal Solution Kit (option part number 00Y7117) to acquire two additional fans for your server. • Any high-definition video-out connector or stereo connector on any add-on video adapter is not supported •...
Page 68 Install the PCI riser-card assembly in the server (see “Replacing a PCI riser-card assembly” on page 221). Step 7. Connect the cable to the newly-installed adapter. Note: You might need to remove the blue latch from PCI riser-card assembly 2 to easily connect the cables. System x3550 M4 Installation and Service Guide...
Page 69: Installing A Serveraid Sas/Sata Controller
• You can not install ServeRAID M1115 or 6Gb performance optimized HBA when Quadro 2000 is installed. You can replace the ServeRAID controller with another supported ServeRAID controller. For a list of supported ServeRAID controllers, see http://www.lenovo.com/us/en/ serverproven/. Step 1.
Page 70 ServeRAID M5110 SAS/SATA adapter before installing a SAS/SATA adapter in the dedicated connector on the system board. Figure 41. ServeRAID adapter installation Insert the SAS/SATA adapter into the PCI riser cards (see “Replacing an adapter” on page 226). System x3550 M4 Installation and Service Guide...
Page 71 Figure 42. Adapter installation Step 8. Route the backplane signal cables (see “Cabling backplane” on page 181). Chapter 2 Installing optional devices...
Page 72 Connect the signal cables to the SAS/SATA adapter: ServeRAID H1110 adapter: Take the signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the SAS/SATA connector on the ServeRAID adapter. System x3550 M4 Installation and Service Guide...
Page 73 Figure 44. ServeRAID H1110 adapter cable routing ServeRAID M1115 adapter: Take the signal cable that is attached to the drive backplane for drive bays 4 through 7 and connect it to the ServeRAID adapter connector for drive bays 4 through 7 (port 1). Connect the other signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the other connector (port 0) on the adapter.
Page 74: Installing The Serveraid Adapter Memory Module
Remove the ServeRAID SAS/SATA controller (see “Removing a ServeRAID SAS/SATA controller” on page 230). Step 5. Align the memory module with the connector on the ServeRAID adapter and push it into the connector until it is firmly seated. System x3550 M4 Installation and Service Guide...
Page 75: Installing A Raid Adapter Battery Or Flash Power Module
Figure 47. ServeRAID memory module installation If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 89. Installing a RAID adapter battery or flash power module When you install any RAID adapter that comes with batteries or flash power modules, it is sometimes necessary to install the batteries or flash power modules in another location in the server to prevent the batteries or flash power modules from overheating.
Page 76 Align the cable connector with the slot on the holder. Place the battery or flash power module into the holder and make sure that the holder engages the battery or flash power module securely. System x3550 M4 Installation and Service Guide...
Page 77: Installing The Dual-Port Network Adapter
Figure 49. RAID adapter battery or flash power module installation Note: The positioning of the battery or flash power module depends on the type of the battery or flash power module that you install. Connect the other end of the cable to the battery or flash power module. Lower and press down on the retention clip until it snaps in place to hold the battery or flash power module firmly in place.
Page 78 Six fans installed required for System x 1. You can purchase System x3550 M4 Thermal Solution Kit (option part number 00Y7117) to acquire two additional fans for your server. The following notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter: •...
Page 79 • Port 0 on the Emulex Dual Port 10GbE SFP+ Embedded VFA III can be configured as shared system management. • When the server is in standby mode, both ports on the Emulex Dual Port 10GbE SFP+ Embedded VFA III function at 100M connection speed with Wake on LAN feature. The Emulex Dual Port 10GbE SFP+ Embedded VFA III is automatically disabled if one of the following errors occurs: •...
Page 80 Attention: Make sure the port connectors on the adapter are aligned properly with the chassis on the rear of the server. An incorrectly seated adapter might cause damage to the system board or the adapter. Step 9. Fasten the thumbscrew on the rear side of the chassis. System x3550 M4 Installation and Service Guide...
Page 81: Installing A Power Supply
Figure 52. Screws engagement Step 10. Fasten the two captive screws on the network adapter. Step 11. Reinstall the PCI riser-card assembly in PCI riser connector 2 if you have removed it previously (see “Replacing a PCI riser-card assembly” on page 221). If you have other devices to install or remove, do so now.
Page 82 Touch the static-protective package that contains the hot-swap power supply to any unpainted metal surface on the server; then, remove the power supply from the package and place it on a static-protective surface. System x3550 M4 Installation and Service Guide...
Page 83 Step 3. If you are installing a hot-swap power supply into an empty bay, remove the power-supply filler from the power-supply bay. Figure 53. Power supply installation Step 4. Grasp the handle on the rear of the power supply and slide the power supply forward into the power-supply bay until it clicks.
Page 84: Installing A Hot-Swap Dc Power Supply
• Before you install a dc power supply in the server, you must remove all ac power supplies. Do not use both ac and dc power supplies in the same server. Install up to two dc power supplies or up to two ac power supplies, but not a combination. System x3550 M4 Installation and Service Guide...
Page 85 • Power supply 1 is the default/primary power supply. If power supply 1 fails, you must replace the power supply with the same wattage immediately. • You can order an optional power supply for redundancy. • These power supplies are designed for parallel operation. In the event of a power-supply failure, the redundant power supply continues to power the system.
Page 86 I/O modules does not turn off electrical current to the product. The product also might have more than one power cord. To remove all electrical current from the product, make sure that all power cords are disconnected from the power source. System x3550 M4 Installation and Service Guide...
Page 87 -48 volt dc power supply, and make the connections to and disconnections from the -48 volt dc power source. Lenovo service technicians are not certified or authorized to install or remove the -48 volt power cable. The customer is responsible for ensuring that only trained service personnel install or remove the -48 volt power cable.
Page 88 “Regulations” on page 71. The minimum nominal thread diameter of a pillar or stud type of terminal must be 4 mm; for a screw type of terminal the diameter must be 5.0 mm. System x3550 M4 Installation and Service Guide...
Page 89: Installing A Hot-Swap Fan
Step 9. Turn on the circuit breaker for the dc power source to which the new power supply is connected. Step 10. Make sure that the green power LEDs on the power supply are lit, indicating that the power supply is operating correctly.
Page 90 Then, remove the new fan from the package. Figure 60. Fan installation Step 5. Orient the fan over the fan slot in the fan assembly bracket so that the fan connector aligns with the connector on the system board. System x3550 M4 Installation and Service Guide...
Page 91: Installing A Usb Embedded Hypervisor Flash Device
Figure 61. Fan installation Step 6. Insert the fan into the fan slot in the fan assembly bracket and press it down until it is seated correctly in the slot and the fan connector is seated correctly in the connector on the system board. Note: Make sure that the newly-installed fan aligns horizontally with other correctly-seated fans for proper installation.
Page 92: Installing An Additional Microprocessor And Heat Sink
• Be sure to use only the installation tools provided with the new microprocessor to remove or install the microprocessor. Do not use any other tool. • When installing multiple microprocessors, open one microprocessor socket at a time to avoid damaging other microprocessor socket contacts. System x3550 M4 Installation and Service Guide...
Page 93 Note: Be sure to use the installation tool that comes with your microprocessor installation tool assembly. • The server supports up to two multi-core microprocessors. See http://www.lenovo.com/us/en/ serverproven/ for a list of supported microprocessors. • The first microprocessor must always be installed in microprocessor socket 1 on the system board.
Page 94 Remove the cover (see “Removing the cover” on page 34). Step 4. Remove the air baffle (see “Removing the air baffle” on page 34). Step 5. Rotate the heat sink retention module release lever to the open position. System x3550 M4 Installation and Service Guide...
Page 95 Figure 64. Heat-sink lever rotation Step 6. Open the microprocessor socket release levers and retainer: Figure 65. Microprocessor socket levers and retainer disengagement Identify which release lever is labeled as the first release lever to open and open it. Open the second release lever on the microprocessor socket. Open the microprocessor retainer.
Page 96 • If using Installation Tool B, twist the handle of the installation tool assembly counterclockwise until the microprocessor is inserted into the socket, and lift the installation tool out of the socket. The following illustration shows the tool handle in the open position. System x3550 M4 Installation and Service Guide...
Page 97 E5-x6xx E5-x6xx v2 Figure 68. Installation Tool B Figure 69. Installation tool handle adjustment Attention: • Do not press the microprocessor into the socket. • Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer. •...
Page 98 • Do not touch the thermal grease on the bottom of the heat sink. Touching the thermal grease will contaminate it. Step 10. Install the heat sink. Attention: • Do not set down the heat sink after you remove the plastic cover. System x3550 M4 Installation and Service Guide...
Page 99 • Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. See “Thermal grease” on page 86 for more information. Figure 72. Thermal grease Remove the plastic protective cover from the bottom of the heat sink.
Page 100: Thermal Grease
0.02 mL of thermal grease Microprocessor Figure 74. Thermal grease distribution Note: If the grease is properly applied, approximately half of the grease will remain in the syringe. Figure 75. Syringe System x3550 M4 Installation and Service Guide...
Page 101: Installing A Sas/Sata 4 Pac Hdd Option
Install the heat sink onto the microprocessor. Installing a SAS/SATA 4 Pac HDD option You can install an System x3550 M4 Hot-swap SAS/SATA 4 Pac HDD option to add four additional 2.5-inch hot-swap hard disk drives in the server. See http://www.lenovo.com/us/en/ serverproven/ for a list of supported optional devices. To order a SAS/SATA 4 Pac HDD option, contact your sales representative or reseller.
Page 102 Figure 77. Operator information panel installation Step 5. Inside the server, connect the cable to the rear of the operator information panel assembly.The following illustration shows the cable routing for the operator information panel. System x3550 M4 Installation and Service Guide...
Page 103: Completing The Installation
Figure 78. Operator information panel cable connection The following notes describe additional information when you install the cable: • To connect the operator information panel cable on the system board, press evenly on the cable. Pressing on one side of the cable might cause damage to the cable or connector. •...
Page 104: Replacing The Air Baffle
Note: Close the retaining clip on each end of the DIMM connector before installing the air baffle for proper cooling. Figure 79. Air baffle installation Replacing the cover Use this information to replace the cover. System x3550 M4 Installation and Service Guide...
Page 105: Connecting The Cables
To replace the server cover, complete the following steps: Step 1. Make sure that all cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the server. Also, make sure that all internal cables are correctly routed.
Page 106: Updating The Server Configuration
If the server has an optional RAID adapter and you have installed or removed a hard disk drive, see the documentation that comes with the RAID adapter for information about reconfiguring the disk arrays. For information about configuring the integrated Gigabit Ethernet controller, see “Configuring the Ethernet controller” on page 107. System x3550 M4 Installation and Service Guide...
Page 107: Chapter 3. Configuring
• UEFI firmware is stored in ROM on the system board. • IMM2 firmware is stored in ROM on the system board. • Ethernet firmware is stored in ROM on the Ethernet controller and on the system board. © Copyright Lenovo 2012, 2015...
Page 108: Configuring The Server
– Remotely viewing video with graphics resolutions up to 1600 x 1200 at 75 Hz, regardless of the system state – Remotely accessing the server, using the keyboard and mouse from a remote client System x3550 M4 Installation and Service Guide...
Page 109 – Mapping the CD or DVD drive, diskette drive, and USB flash drive on a remote client, and mapping ISO and diskette image files as virtual drives that are available for use by the server – Uploading a diskette image to the IMM memory and mapping it to the server as a virtual drive The blue-screen capture feature captures the video display contents before the IMM restarts the server when the IMM detects an operating-system hang condition.
Page 110: Using The Serverguide Setup And Installation Cd
When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported Lenovo server model. The setup program provides a list of tasks that are required to set up your server model. On a server with a ServeRAID adapter or SAS/SATA controller with RAID capabilities, you can run the SAS/SATA RAID configuration program to create logical drives.
Page 111: Using The Setup Utility
If you have already configured the server hardware and you are not using the ServerGuide program to install your operating system, you can download operating-system installation instructions for the server from http://www.lenovo.com/support. Using the Setup utility Use these instructions to start the Setup utility.
Page 112: Setup Utility Menu Choices
Select this choice to view or change power capping to control consumption, processors, and performance states. – Operating Modes Select this choice to view or change the operating profile (performance and power utilization). – Legacy Support Select this choice to view or set legacy support. System x3550 M4 Installation and Service Guide...
Page 113 – Force Legacy Video on Boot Select this choice to force INT video support, if the operating system does not support UEFI video output standards. – Rehook INT 19h Select this choice to enable or disable devices from taking control of the boot process. The default is Disable.
Page 114 LED on the front of the server. – POST Event Viewer Select this choice to enter the POST event viewer to view the POST error messages. – System Event Log System x3550 M4 Installation and Service Guide...
Page 115 Select this choice to view the system event log. – Clear System Event Log Select this choice to clear the system event log. • User Security Select this choice to set, change, or clear passwords. See “Passwords” on page 101 for more information. This choice is on the full and limited Setup utility menu.
Page 116 Figure 84. System-board switches, jumpers, and buttons Attention: Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables. See the safety information that begins “Safety” on page System x3550 M4 Installation and Service Guide...
Page 117: Using The Boot Manager
v. Do not change settings or move jumpers on any system-board switch or jumper blocks that are not shown in this document. While the server is turned off, move power-on password switch (switch 4) on the system board switch block (SW3) to the On position to enable the power-on password override. You can then start the Setup utility and reset the power-on password.
Page 118: Using The Integrated Management Module
• Serial port redirection over telnet or ssh. • SMI handling • System event log (SEL) - user readable event log. The IMM2 also provides the following remote server management capabilities through the ipmitool, management utility program: System x3550 M4 Installation and Service Guide...
Page 119: Using The Remote Presence And Blue-Screen Capture Features
• Command-line interface (IPMI Shell) The command-line interface provides direct access to server management functions through the IPMI 2.0 protocol. Use the command-line interface to issue commands to control the server power, view system information, and identify the server. You can also save one or more commands as a text file and run the file as a script.
Page 120 OS is displayed under System Status ➙ System State, disable Windows 2008 or 2012 firewall or type the following command in the Windows 2008 or 2012 console. This might also affect blue-screen capture features. netsh firewall set icmpsetting type=8 mode=ENABLE System x3550 M4 Installation and Service Guide...
Page 121: Using The Embedded Hypervisor
By default, the icmp packet is blocked by Windows firewall. The IMM GUI will then change to “OS booted” status after you change the setting as indicated above in both the Web and CLI interfaces. Using the embedded hypervisor The VMware ESXi embedded hypervisor software is available on the optional USB flash device with embedded hypervisor.
Page 122: Enabling Features On Demand Ethernet Software
You can also use the ASU program to configure the optional remote presence features or other IMM2 settings. The remote presence features provide enhanced systems-management capabilities. In addition, the ASU program provides IMM LAN over USB interface configuration through the command-line interface. System x3550 M4 Installation and Service Guide...
Page 123: Updating Systems Director
Use the command-line interface to issue setup commands. You can save any of the settings as a file and run the file as a script. The ASU program supports scripting environments through a batch-processing mode. For more information and to download the ASU program, go to http://www.ibm.com/support/entry/portal/docdisplay?lndocid=LNVO-ASU.
Page 124: Updating The Universal Unique Identifier (Uuid)
• Online authenticated LAN access, type the command: [host <imm_internal_ip>] [user <imm_user_id>][password <imm_password>] Where: imm_internal_ip The IMM internal LAN/USB IP address. The default value is 169.254.95.118. imm_user_id The IMM account (1 of 12 accounts). The default value is USERID. imm_password System x3550 M4 Installation and Service Guide...
Page 125 The IMM account password (1 of 12 accounts). The default value is PASSW0RD (with a zero 0 not an O). Note: If you do not specify any of these parameters, ASU will use the default values. When the default values are used and ASU is unable to access the IMM using the online authenticated LAN access method, ASU will automatically use the unauthenticated KCS access method.
Page 126: Updating The Dmi/Smbios Data
[access_method] The access method that you select to use from the following methods: • Online authenticated LAN access, type the command: [host <imm_internal_ip>] [user <imm_user_id>][password <imm_password>] Where: System x3550 M4 Installation and Service Guide...
Page 127 imm_internal_ip The IMM internal LAN/USB IP address. The default value is 169.254.95.118. imm_user_id The IMM account (1 of 12 accounts). The default value is USERID. imm_password The IMM account password (1 of 12 accounts). The default value is PASSW0RD (with a zero 0 not an O).
Page 128 • Bootable media: You can also build a bootable media using the applications available through the ToolsCenter website at http://www.ibm.com/support/entry/portal/docdisplay?lndocid=LNVO-CENTER. From the ToolsCenter page, scroll down for the available tools. Step 5. Restart the server. System x3550 M4 Installation and Service Guide...
Page 129: Chapter 4. Troubleshooting
Run Dynamic System Analysis (DSA) to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact IBM or an approved warranty service provider. For instructions for running DSA, see the Dynamic System Analysis Installation and User's Guide. © Copyright Lenovo 2012, 2015...
Page 130 Make sure that all installed hardware and software are supported. See http://www.lenovo.com/us/en/ serverproven/ to verify that the server supports the installed operating system, optional devices, and software levels. If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem.
Page 131: Undocumented Problems
Be prepared to provide information about any error codes and collected data and the problem determination procedures that you have used. Service bulletins Lenovo continually updates the support website with the latest tips and techniques that you can use to solve problem that you might have with the System x3550 M4 server. Chapter 4...
Page 132: Checkout Procedure
To find service bulletins that are available for the System x3550 M4 server, go to http://www.lenovo.com/support and search for 7914, and retain. Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server.
Page 133: Diagnostic Tools
Complete the following steps: Check the power supply LEDs (see “Power-supply LEDs” on page 129). Turn off the server and all external devices. Check all internal and external devices for compatibility at http://www.lenovo.com/us/en/ serverproven/. Check all cables and power cords.
Page 134 (as the IPMI event log), the integrated management module (IMM) event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to Lenovo Support (when requested by Lenovo Support) or view the information as a text file or HTML file.
Page 135: Light Path Diagnostics
– Event logs for ServeRAID controllers and service processors – IMM2 configuration information – IMM2 environmental information – Installed hardware, including PCI and USB information – Light path diagnostics status – Microprocessor, input/output hub, and UEFI error logs – Network interfaces and settings –...
Page 136 Lit LEDs on this panel indicate the type of error that has occurred. Figure 86. Light path diagnostics panel disengagement The following illustration shows the light path diagnostics panel. System x3550 M4 Installation and Service Guide...
Page 137 Figure 87. Light path diagnostics panel Note any LEDs that are lit, and then reinstall the light path diagnostics panel in the server. • Remind button: Press this button to place the system-error LED/check log LED on the front information panel into Remind mode. By placing the system-error LED indicator in Remind mode, you acknowledge that you are aware of the last failure but will not take immediate action to correct the problem.
Page 138: Light Path Diagnostics Leds
This section describes the LEDs on the light path diagnostics panel and suggested actions to correct the detected problems. For additional information, see “Server controls, LEDs, and power” on page 14 and “System-board LEDs” on page 29 for the location of the system board LEDs. System x3550 M4 Installation and Service Guide...
Page 139 Table 14. Light path diagnostics panel LEDs • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • If an action step is preceded by "(trained technician only)," that step must be performed only by a trained technician.
Page 140 Setup utility or IMM2 error messages. Follow steps indicated in Appendix B “UEFI/POST diagnostic codes” on page 791 and Appendix A “Integrated management module II (IMM2) error messages” on page 309. LINK Reserved. System x3550 M4 Installation and Service Guide...
Page 141 Table 14. Light path diagnostics panel LEDs (continued) • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • If an action step is preceded by "(trained technician only)," that step must be performed only by a trained technician.
Page 142 1. Check the LEDs on the hard disk drives for the drive with a missing. lit status LED and reseat the hard disk drive. 2. Reseat the hard disk drive backplane. 3. For more information, see “Light path diagnostics LEDs” on page 124. System x3550 M4 Installation and Service Guide...
Page 143 Table 14. Light path diagnostics panel LEDs (continued) • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • If an action step is preceded by "(trained technician only)," that step must be performed only by a trained technician.
Page 144 The power supply Replace the power supply. has failed. DC power-supply LEDs Use this information to view DC power-supply LEDs. The following illustration shows the locations of the power-supply LEDs on the dc power supply. System x3550 M4 Installation and Service Guide...
Page 145 Figure 90. DC power-supply LEDs The following table describes the problems that are indicated by various combinations of the power-supply LEDs on a dc power supply and suggested actions to correct the detected problems. DC power-supply LEDs IN OK OUT OK Error (!) Description Action...
Page 146: System Pulse Leds
(trained technician only) replace the system board. PCI riser-card LEDs Use this information to view PCI riser-card LEDs. The following illustration shows the location of the PCI riser-card LEDs. System x3550 M4 Installation and Service Guide...
Page 147: Event Logs
Figure 91. PCI riser-card LEDs Event logs Error codes and messages displayed in POST event log, system-event log, integrated management module (IMM2) event log, and DSA event log. • POST event log: This log contains the most recent error codes and messages that were generated during POST.
Page 148: Viewing Event Logs Without Restarting The Server
• Run DSA Portable to view the diagnostic event log (requires IPMI driver) or create an output file that you can send to Lenovo service and support (using ftp or local copy). • Use IPMItool to view the system-event log (requires IPMI driver).
Page 149: Post
Table 16. Methods for viewing event logs (continued) Condition Action The server is not hung and the integrated management In a web browser, type the IP address for the IMM2 module II (IMM2) is connected to a network. and go to the Event Log page. For more information, see “Obtaining the IMM host name”...
Page 150: Dsa Editions
DSA Preboot provides diagnostics for the following system components, if they are installed: – Emulex network adapter – Optical devices (CD or DVD) – Tape drives (SCSI, SAS, or SATA) – Memory – Microprocessor – Checkpoint panel System x3550 M4 Installation and Service Guide...
Page 151: Running The Dsa Preboot Diagnostic Programs
– I2C bus – SAS and SATA drives If you are able to restart the server or if you need comprehensive diagnostics, use DSA Preboot. For more information and to download the utilities, go to http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-DSA. Running the DSA Preboot diagnostic programs Use this information to run the DSA Preboot diagnostic programs.
Page 152: Automated Service Request (Call Home)
• If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select completed tests to view the results. You can also send the DSA error log to Lenovo support to aid in diagnosing the server problems. Automated service request (call home) Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error is detected.
Page 153: Cd/Dvd Drive Problems
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 154: Hard Disk Drive Problems
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 155: Hypervisor Problems
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 156: Intermittent Problems
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 157: Memory Problems
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 158: Microprocessor Problems
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 159: Monitor And Video Problems
Use this information to solve monitor and video problems. Some Lenovo monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
Page 160 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 161: Network Connection Problems
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 162: Optional-Device Problems
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 163 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 164 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 165 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 166 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 167: Serial-Device Problems
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 168: Serverguide Problems
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 169: Software Problems
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 170: Video Problems
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 171: Solving Ethernet Controller Problems
Table 17. Components associated with power rail errors Pwr rail error in the IMM event log Components Pwr rail 1 error • Microprocessor 1 Pwr rail 2 error • Microprocessor 2 Pwr rail 3 error • Optional adapter (if one is installed) in PCI riser-card assembly 1 •...
Page 172: Solving Undetermined Problems
• Surge-suppressor device (on the server). • Printer, mouse, and non-Lenovo devices. • Each adapter. • Hard disk drives. • Memory modules. The minimum configuration requirement is 2 GB DIMM in slot 1. System x3550 M4 Installation and Service Guide...
Page 173: Problem Determination Tips
Because of the variety of hardware and software combinations that can encounter, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Lenovo. The model name and serial number are located on the ID label on the front of the server as shown in the following illustration.
Page 174: Recovering The Server Firmware (Uefi Update Failure)
• Diagnostic program type and version level • Configuration option settings • Operating-system control-file setup See Appendix D “Getting help and technical assistance” on page 973 for information about calling Lenovo for service. Recovering the server firmware (UEFI update failure) Use this information to recover the server firmware.
Page 175 Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 31. Step 2. Turn off the server, and disconnect all power cords and external cables. Step 3. Remove the cover (see “Removing the cover” on page 34). Step 4.
Page 176: In-Band Automated Boot Recovery Method
Step 2. the primary bank. Nx-boot failure Configuration changes, such as added devices or adapter firmware updates, and firmware or application code problems can cause the server to fail POST (the power-on self-test). System x3550 M4 Installation and Service Guide...
Page 177 If this occurs, the server responds in either of the following ways: • The server restarts automatically and attempts POST again. • The server hangs, and you must manually restart the server for the server to attempt POST again. After a specified number of consecutive attempts (automatic or manual), the Nx-boot failure feature causes the server to revert to the default UEFI configuration and start the Setup utility so that you can make the necessary corrections to the configuration and restart the server.
Page 178 System x3550 M4 Installation and Service Guide...
Page 179: Chapter 5. Parts Listing, Lenovo System X3550 M4 Type 7914
Tier 1 CRU at your request, you will be charged for the installation. • Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 180 Figure 94. Server components The following table lists the part numbers for the server replaceable components. System x3550 M4 Installation and Service Guide...
Page 181 81Y4485 ServeRAID M5100 series 512 MB cache (RAID 5 upgrade) ServeRAID M5100 series 512 MB flash (RAID 5 upgrade) 46C9027 ServeRAID M5100 series 1 GB flash (RAID 5 upgrade) 46C9029 Chapter 5 Parts listing, Lenovo System x3550 M4 Type 7914...
Page 182 49Y6103 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 1 TB, 7.2 K 81Y9791 Hard disk drive, 3.5-inch hot-swap, 2 TB, 7.2 K 81Y9795 Hard disk drive, 3.5-inch hot-swap, 3 TB, 7.2 K 81Y9799 System x3550 M4 Installation and Service Guide...
Page 183 Hard disk drive, 2.5-inch hot-swap, 500 GB, 7.2 K 81Y9727 Hard disk drive, 2.5-inch hot-swap, 1 TB, 7.2 K 81Y9731 90Y8873 Hard disk drive, 2.5-inch hot-swap, 600 GB, 10 K Chapter 5 Parts listing, Lenovo System x3550 M4 Type 7914...
Page 184 Microprocessor, Intel E5-2609 v2, 2.5 GHz, 10 MB, 1333 MHz, 80 W 00Y2779 (4-core) Microprocessor, Intel E5-2620 v2, 2.1 GHz, 15 MB, 1600 MHz, 80 W 00Y2780 (6-core) Microprocessor, Intel E5-2630 v2, 2.6 GHz, 15 MB, 1600 MHz, 80 W 00Y2781 (6-core) System x3550 M4 Installation and Service Guide...
Page 185 W (8-core) Microprocessor, Intel Xeon E5-2660, 2.20 GHz, 20 MB, 1600 MHz, 95 81Y5168 W (8-core) Microprocessor, Intel Xeon E5-2680, 2.70 GHz, 20 MB, 1600 MHz, 130 81Y5169 W (8-core) Chapter 5 Parts listing, Lenovo System x3550 M4 Type 7914...
Page 186 4Gb FC PCIe single-port adapter 43W7510 4Gb FC PCIe dual-port adapter 43W7512 6Gb SAS host bus adapter (HBA) 46C8935 Brocade 10Gb virtual fabric and SR optical transceiver 46C9297 46M6061 Brocade 8Gb FC single-port host bus adapter System x3550 M4 Installation and Service Guide...
Page 187 Cable, power cord Cable, mini SAS 1 m 39R6530 39R6532 Cable, mini SAS 3 m Cable, mini SAS 610 mm 00Y8634 00D3276 Cable, SAS 610 mm Cable, mini SAS 710 mm 00Y8633 Chapter 5 Parts listing, Lenovo System x3550 M4 Type 7914...
Page 188 Labels, system service and FRU/CRU (3.5-inch) 00D4097 Labels, chassis 94Y7604 Labels, system service and FRU/CRU (2.5-inch) 94Y7605 Half high LTO Gen 3 SAS tape drive 46X5663 46X5672 Half high LTO Gen 4 SAS tape drive System x3550 M4 Installation and Service Guide...
Page 189: Structural Parts
Screw, four M3x5 screws 42C3933 Supercap pack 47C8696 Structural parts Structural parts are not covered by the Lenovo Statement of Limited Warranty. The following structural parts are available for purchase from the retail store. Table 19. Structural parts, Type 7914 Index Description...
Page 190: Power Cords
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a grounding-type attachment plug. The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. System x3550 M4 Installation and Service Guide...
Page 191 Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay Chapter 5 Parts listing, Lenovo System x3550 M4 Type 7914...
Page 192 Power cord part number Used in these countries and regions 39M5226 India 39M5240 Brazil System x3550 M4 Installation and Service Guide...
Page 193: Chapter 6. Removing And Replacing Components
Tier 1 CRU at your request, you will be charged for the installation. • Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 194 Figure 95. ServeRAID-H1110 cable connection Figure 96. ServeRAID-M1115 cable connection System x3550 M4 Installation and Service Guide...
Page 195: Cabling Backplane
Figure 97. ServeRAID-M5110 cable connection Cabling backplane Use this information to cable the backplane. The following illustration shows the internal routing and connectors for the 3.5-inch simple-swap hard disk drives SATA signal and power cables. Chapter 6 Removing and replacing components...
Page 196 Figure 98. 3.5-inch simple-swap backplate assembly cable connection The following illustration shows the internal routing and connectors for the 3.5-inch hot-swap hard disk drives SAS/SATA signal, power and configuration cables with the SAS/SATA adapter installed. System x3550 M4 Installation and Service Guide...
Page 197 Figure 99. 3.5-inch hot-swap backplane cable connection The following illustration shows the internal routing and connectors for the SAS/SATA signal, power and configuration cables with the SAS/SATA adapter installed. Chapter 6 Removing and replacing components...
Page 198: Cabling Raid Adapter Battery Or Flash Power Module
Use this information to cable the RAID adapter battery or flash power module. The following illustration shows the internal routing and connectors for the RAID adapter battery or flash power module cable with the RAID adapter memory module installed. System x3550 M4 Installation and Service Guide...
Page 199: Cabling Specpower
Figure 101. RAID adapter battery or flash power module cable connection Cabling SPECpower Use this information to cable the SPECpower. The following illustration shows the internal routing and connectors for the server models with one 2.5-inch simple-swap hard disk drives. Chapter 6 Removing and replacing components...
Page 200: Cabling Dvd Drive
PCI assembly 1. Do not bend the cable under PCI assembly 1. 3. Make sure that the cable is not pinched and does not cover any connectors or obstruct any components (for example, the ServeRAID adapter or PCI assembly 1) on the system board. System x3550 M4 Installation and Service Guide...
Page 201: Cabling Operator Information Panel
Figure 103. DVD drive cable connection Cabling operator information panel The internal routing and connectors for the operator information panel. The following notes describe additional information you must consider when you install or remove the operator information panel cable: • To remove the operator information panel cable, slightly press the cable toward the fan cage; then, pull to remove the cable from the connector on the system board.
Page 202: Cabling Front Usb And Video Connector
• To connect the front USB and video cables on the system board, press evenly on the cables. Pressing on one side of the cable might cause damage to the cable or connector. System x3550 M4 Installation and Service Guide...
Page 203: Removing And Replacing Server Components
This section provides information for removing and replacing components in the server. Removing and replacing structural parts Replacement of structural parts is your responsibility. If Lenovo installs a structural part at your request, you will be charged for the installation.
Page 204 Make sure that the cover correctly engages all the inset tabs on the server. Step 5. Press down the blue latch on the top (in the center of the front of the server) of the cover. System x3550 M4 Installation and Service Guide...
Page 205 Figure 107. Cover installation Step 6. Slide the server all the way into the rack until it latches. Step 7. Reconnect the external cables and power cords. Removing the air baffle Use this information to remove the air baffle. To remove the air baffle, complete the following steps: Step 1.
Page 206 Reinstall the cover (see “Replacing the cover” on page 190). Step 6. Slide the server into the rack. Step 7. Reconnect the power cords and any cables that you removed. Step 8. Turn on the peripheral devices and the server. System x3550 M4 Installation and Service Guide...
Page 207 Removing a RAID adapter battery or flash power module Use this information to remove a remotely installed RAID adapter battery or flash power module. If a RAID adapter battery or flash power module is installed near the fan cage and you need to replace it, complete the following steps: Step 1.
Page 208 (see “Replacing an adapter” on page 226). Step 5. Connect one end of the cable to the RAID adapter memory module. Step 6. Route the cable along the chassis. System x3550 M4 Installation and Service Guide...
Page 209 Figure 111. RAID adapter battery or flash power module cable connection Attention: Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board. Step 7. Remove any cable covering or obstructing the holder before opening the holder. Step 8.
Page 210 Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 31. Step 2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover (see “Removing the cover” on page 189). System x3550 M4 Installation and Service Guide...
Page 211 Step 3. Remove the RAID adapter battery or flash power module (see “Removing a RAID adapter battery or flash power module” on page 193). Step 4. Loosen the two screws from the system tray. Figure 113. RAID adapter battery or flash power module holder removal Step 5.
Page 212: Removing And Replacing Tier 1 Crus
Reconnect the power cords and all external cables, and turn on the server and peripheral devices. Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 213 For a list of supported hard disk drives, see http://www.lenovo.com/us/en/ serverproven/. • Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter.
Page 214 EMC shield and filler panel from the bay or PCI or PCI Express adapter slot cover in the event that you later remove the device. • For a complete list of supported optional devices for the server, see http://www.lenovo.com/us/en/ serverproven/.
Page 215 2.5-inch hot-swap hard disk drive IDs The hot-swap-drive ID that is assigned to each drive is printed on the front of the server. The following illustration shows the location of the IDs of the hard disk drives. The ID numbers and the drive bay numbers are the same.
Page 216 • Make sure that you have all the cables and other equipment that are specified in the documentation that comes with the drive. • Select the bay in which you want to install the drive. System x3550 M4 Installation and Service Guide...
Page 217 • Check the instructions that come with the drive to determine whether you have to set any switches or jumpers on the drive. If you are installing a SATA device, be sure to set the SATA ID for that device. •...
Page 218: Removing A Dvd Drive
Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 31. Step 2. Turn off the server and peripheral devices and disconnect all power cords. Step 3. Remove the server cover (see “Removing the cover” on page 189). System x3550 M4 Installation and Service Guide...
Page 219 Step 4. Press and hold the release tab down as you push the drive from the rear to slide it out of the bay. Figure 125. DVD drive removal Step 5. Slide the drive retention clip from the side of the drive. Save the clip to use when you install the replacement drive or replace the DVD drive filler panel.
Page 220: Replacing A Dvd Drive
Use this information to replace a DVD drive. The following notes describe the type of drives that the server supports and other information that you must consider when you install a drive. For a list of supported drives, see http://www.lenovo.com/us/en/ serverproven/.
Page 221 Figure 128. DVD drive filler panel removal Step 5. Remove the retention clip from the side of the DVD drive filler panel. Save the DVD drive filler panel for future use. Note: If you are installing an optical drive that contains a laser, observe the following safety precautions.
Page 222 Figure 129. DVD drive retention clip installation Step 9. Align the DVD drive in the drive bay and slide the DVD drive into the optical drive bay until the DVD drive clicks into place. Figure 130. DVD drive installation System x3550 M4 Installation and Service Guide...
Page 223: Removing The Dvd Drive Cable
Step 10. Connect the DVD drive cable (see “Replacing the DVD drive cable” on page 211). The following illustration shows the cable routing for the DVD drive: Figure 131. DVD drive cable routing Step 11. Reconnect the power cords and any cables that you removed. Step 12.
Page 224 From the rear of the DVD drive cage, press and hold the connector latch (on the left of the cable connector) and grasp the cable connector and slide it to the right; then, remove the DVD drive cable from the connector on the back of the DVD drive and set it aside. System x3550 M4 Installation and Service Guide...
Page 225: Replacing The Dvd Drive Cable
Figure 133. DVD drive cable latch If you are instructed to return the DVD drive cable, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the DVD drive cable Use this information to replace the DVD drive cable. To install the DVD drive cable, complete the following steps: Step 1.
Page 226 Attention: Follow the optical drive cable routing as the illustration shows. Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board. System x3550 M4 Installation and Service Guide...
Page 227: Removing A Memory Module
Figure 135. DVD drive cable routing Step 6. Replace the air baffle (see “Replacing the air baffle” on page 192). Step 7. Replace the cover (see “Replacing the cover” on page 190). Step 8. Slide the server into the rack. Step 9.
Page 228 (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.lenovo.com/us/en/ serverproven/ for a list of supported memory modules for the server. – The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
Page 229 x4 = x4 organization (4 DQ lines per SDRAM) x8 = x8 organization x16 = x16 organization – v is the SDRAM and support component supply voltage (VDD) • Blank = 1.5 V specified • L = 1.35 V specified, 1.5 V operable Note: Values for these voltages are “specified”...
Page 230 2. DIMM slots 13-24 are reserved for microprocessor 2; thus, DIMM slots 13-24 are enabled when microprocessor 2 is installed. The following illustration shows the location of the DIMM connectors on the system board. System x3550 M4 Installation and Service Guide...
Page 231 Figure 137. DIMM connectors location DIMM installation sequence Depending on the server model, the server may come with a minimum of one 2 GB or 4 GB DIMM installed in slot 1. When you install additional DIMMs, install them in the order shown in the following table to optimize system performance.
Page 232 You can enable rank sparing memory in the Setup utility, select System Settings ➙ Memory. For more information, see “Using the Setup utility” on page 97. The maximum available memory is reduced when memory rank sparing mode is enabled. System x3550 M4 Installation and Service Guide...
Page 233 The following diagram lists the DIMM connectors on each memory channel. Figure 139. Connectors on each memory channel Follow the installation sequence for rank sparing mode: • Install at least one quad-rank DIMM in a channel. • Install at least two single-rank or dual-rank DIMMs in a channel. Table 23.
Page 234 Use this information to remove a PCI riser-card assembly. Note: PCI riser-card brackets must be installed even if you do not install an adapter. To remove a PCI riser-card assembly, complete the following steps: System x3550 M4 Installation and Service Guide...
Page 235 Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 31. Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables. Step 3. Remove the cover (see “Removing the cover” on page 189). Step 4.
Page 236 PCI riser-card assembly is seated correctly in the connector on the system board. Note: Support the server from the middle of the rear chassis when installing PCI riser-card assembly 2. System x3550 M4 Installation and Service Guide...
Page 237 Figure 143. PCI riser-card assembly installation Step 9. Replace the cover (see “Replacing the cover” on page 190). Step 10. Slide the server into the rack. Step 11. Reconnect the power cords and any cables that you removed. Step 12. Turn on the peripheral devices and the server. Removing the PCI riser-card bracket from the riser card Use this information to remove the PCI riser-card bracket from the riser card.
Page 238 Remove the cover (see “Removing the cover” on page 189). Step 4. Align the holes on the PCI riser card and the riser-card bracket and install the screws that attach the PCI riser card to the riser-card bracket. System x3550 M4 Installation and Service Guide...
Page 239: Removing An Adapter
Figure 145. PCI riser-card bracket installation Step 5. If you need to install an adapter (see “Replacing an adapter” on page 226). Step 6. Reconnect the cables for the adapter. Step 7. Replace the PCI riser card assembly (see “Replacing a PCI riser-card assembly” on page 221). Step 8.
Page 240: Replacing An Adapter
The following notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter. • Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section. System x3550 M4 Installation and Service Guide...
Page 241 RAID connector and riser-card slots. You can replace the ServeRAID SAS/SATA adapter with an optional ServeRAID SAS/SATA adapter in the slot. For configuration information, see the ServeRAID documentation at http://www.lenovo.com/support. • Do not set the maximum digital video adapter resolution above 1600 x 1200 at 75 Hz for an LCD monitor.
Page 242 1. You can purchase System x3550 M4 Thermal Solution Kit (option part number 00Y7117) to acquire two additional fans for your server. • Any high-definition video-out connector or stereo connector on any add-on video adapter is not supported •...
Page 243 Step 4. Follow the cabling instructions, if any come with the adapter. Route the adapter cables before you install the adapter. Step 5. Insert the adapter into the PCI riser-card assembly, aligning the edge connector on the adapter with the connector on the PCI riser-card assembly. Press the edge of the connector firmly into the PCI riser-card assembly.
Page 244 Grasp the end of the SAS/SATA adapter near microprocessor 1 while you slide the brackets. Slide the retention bracket (near the chassis) toward the chassis; then, slide the other retention bracket toward the power supplies. System x3550 M4 Installation and Service Guide...
Page 245 • You can not install ServeRAID M1115 or 6Gb performance optimized HBA when Quadro 2000 is installed. You can replace the ServeRAID controller with another supported ServeRAID controller. For a list of supported ServeRAID controllers, see http://www.lenovo.com/us/en/ serverproven/. Note: For brevity, in this documentation the ServeRAID SAS/SATA controller is often referred to as the SAS/SATA adapter or the ServeRAID adapter.
Page 246 ServeRAID M5110 SAS/SATA adapter before installing a SAS/SATA adapter in the dedicated connector on the system board. Figure 151. ServeRAID adapter installation Insert the SAS/SATA adapter into the PCI riser cards (see “Replacing an adapter” on page 226). System x3550 M4 Installation and Service Guide...
Page 247 Figure 152. Adapter installation Step 8. Route the backplane signal cables (see “Cabling backplane” on page 181). Chapter 6 Removing and replacing components...
Page 248 Connect the signal cables to the SAS/SATA adapter: ServeRAID H1110 adapter: Take the signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the SAS/SATA connector on the ServeRAID adapter. System x3550 M4 Installation and Service Guide...
Page 249 Figure 154. ServeRAID H1110 adapter cable routing ServeRAID M1115 adapter: Take the signal cable that is attached to the drive backplane for drive bays 4 through 7 and connect it to the ServeRAID adapter connector for drive bays 4 through 7 (port 1). Connect the other signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the other connector (port 0) on the adapter.
Page 250: Removing The Serveraid Adapter Memory Module
Step 4. Remove the ServeRAID SAS/SATA controller (see “Removing a ServeRAID SAS/SATA controller” on page 230). Step 5. Grasp the memory module and lift to remove it from the connector on the ServeRAID adapter. System x3550 M4 Installation and Service Guide...
Page 251: Replacing The Serveraid Adapter Memory Module
Figure 157. ServeRAID memory module removal If you are instructed to return the memory module, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the ServeRAID adapter memory module Use this information to replace the ServeRAID adapter memory module. To install the ServeRAID adapter memory module, complete the following steps: Step 1.
Page 252 Grasp the network adapter and disengage it from the pin, retention brackets, and the connector on the system board; then, lift the adapter out of the port openings on the rear of the chassis and remove it from the server. System x3550 M4 Installation and Service Guide...
Page 253 Six fans installed required for System x 1. You can purchase System x3550 M4 Thermal Solution Kit (option part number 00Y7117) to acquire two additional fans for your server. The following notes describe the types of adapters that the server supports and other information that...
Page 254 1. Go to http://www.ibm.com/support/fixcentral. 2. Click Product support ➙ System x ➙ Product family ➙ Lenovo System x3550 M4 ➙ 7914. 3. From the Operating system menu, select your operating system, and then click Search to display the available drivers.
Page 255 Step 3. Remove the cover (see “Removing the cover” on page 189). Step 4. Remove the PCI riser-card assembly (if installed) from PCI riser connector 2 (see “Removing a PCI riser-card assembly” on page 220). Step 5. Remove the adapter filler panel on the rear of the chassis (if it has not been removed already). Figure 161.
Page 256 Attention: Make sure the port connectors on the adapter are aligned properly with the chassis on the rear of the server. An incorrectly seated adapter might cause damage to the system board or the adapter. Step 9. Fasten the thumbscrew on the rear side of the chassis. System x3550 M4 Installation and Service Guide...
Page 257 Figure 163. Screws engagement Step 10. Fasten the two captive screws on the network adapter. Step 11. Reinstall the PCI riser-card assembly in PCI riser connector 2 if you have removed it previously (see “Replacing a PCI riser-card assembly” on page 221). Step 12.
Page 258 Remove the cover (see “Removing the cover” on page 189). Step 3. Touch the static-protective package that contains the new fan to any unpainted metal surface on the server. Then, remove the new fan from the package. System x3550 M4 Installation and Service Guide...
Page 259 Figure 165. Fan installation Step 4. Orient the fan over the fan slot in the fan assembly bracket so that the fan connector aligns with the connector on the system board. Chapter 6 Removing and replacing components...
Page 260: Removing A Power Supply
The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power System x3550 M4 Installation and Service Guide...
Page 261 cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
Page 262 • The dc supply source shall be located within the same premises as this equipment. • Switching or disconnecting devices shall not be in the earthed circuit conductor between the dc source and the point of connection of the earthing electrode conductor. Statement 31 System x3550 M4 Installation and Service Guide...
Page 263 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded power source. •...
Page 264 Step 4. Press and hold the release tab to the left. Grasp the handle and pull the power supply out of the server. System x3550 M4 Installation and Service Guide...
Page 265: Replacing A Power Supply
Figure 168. Power supply removal If you are instructed to return the power supply, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing a power supply Use this information to replace a power supply. Replacing a hot-swap ac power supply Use this information to replace a hot-swap ac power supply.
Page 266 Step 3. If you are installing a hot-swap power supply into an empty bay, remove the power-supply filler from the power-supply bay. System x3550 M4 Installation and Service Guide...
Page 267 Figure 169. Power supply installation Step 4. Grasp the handle on the rear of the power supply and slide the power supply forward into the power-supply bay until it clicks. Make sure that the power supply connects firmly into the power-supply connector.
Page 268 • Before you install a dc power supply in the server, you must remove all ac power supplies. Do not use both ac and dc power supplies in the same server. Install up to two dc power supplies or up to two ac power supplies, but not a combination. System x3550 M4 Installation and Service Guide...
Page 269 • Power supply 1 is the default/primary power supply. If power supply 1 fails, you must replace the power supply with the same wattage immediately. • You can order an optional power supply for redundancy. • These power supplies are designed for parallel operation. In the event of a power-supply failure, the redundant power supply continues to power the system.
Page 270 I/O modules does not turn off electrical current to the product. The product also might have more than one power cord. To remove all electrical current from the product, make sure that all power cords are disconnected from the power source. System x3550 M4 Installation and Service Guide...
Page 271 -48 volt dc power supply, and make the connections to and disconnections from the -48 volt dc power source. Lenovo service technicians are not certified or authorized to install or remove the -48 volt power cable. The customer is responsible for ensuring that only trained service personnel install or remove the -48 volt power cable.
Page 272 “Regulations” on page 255. The minimum nominal thread diameter of a pillar or stud type of terminal must be 4 mm; for a screw type of terminal the diameter must be 5.0 mm. System x3550 M4 Installation and Service Guide...
Page 273 Step 9. Turn on the circuit breaker for the dc power source to which the new power supply is connected. Step 10. Make sure that the green power LEDs on the power supply are lit, indicating that the power supply is operating correctly.
Page 274 Adjust the latch to the unlocked position. Figure 176. Latch adjustment Lift the hard disk drive backplane up to remove it from the server. System x3550 M4 Installation and Service Guide...
Page 275 Figure 177. Backplane removal If you would like to remove the 2.5-inch drive backplane. Lift the hard disk drive backplane up to remove it from the server. Chapter 6 Removing and replacing components...
Page 276 If you would like to install the 3.5-inch drive backplane. Insert the hard disk drive backplane into the slots on the backplane bracket and push the hard disk drive backplane down until the backplane is fully seated. System x3550 M4 Installation and Service Guide...
Page 277 Figure 179. Backplane installation Adjust the latch to the locked position. Figure 180. Latch adjustment Chapter 6 Removing and replacing components...
Page 278 Turn off the server and peripheral devices and disconnect all power cords. Step 3. Remove the cover (see “Removing the cover” on page 189). Step 4. Remove the filler panels from the drive bay. System x3550 M4 Installation and Service Guide...
Page 279 Step 5. Slide the blue release tab to the right with one finger while using another finger to grasp the black drive handle and pull the hard disk drives out of the server slightly to disengage them from the hard disk drive backplate (see “Removing simple-swap hard disk drives”...
Page 280 Install the hard disk drive backplate assembly.If you would like to install the 3.5-inch drive backplate assembly. Insert the hard disk drive backplate into the slots on the backplate bracket and push the hard disk drive backplate assembly down until the backplate is seated firmly. System x3550 M4 Installation and Service Guide...
Page 281 Figure 184. Backplate assembly installation Adjust the latch to the locked position on 3.5-inch server models. Figure 185. Latch adjustment Step 4. Connect the signal and power cables to the system board. Route the signal cable from the drive backplane along the chassis and connect it to the SAS/SATA signal connector. Then, route the power cable from the drive backplate assembly along the chassis and connect it to the simple-swap SATA power connector.
Page 282: Removing A Usb Embedded Hypervisor Flash Device
If you are instructed to return the flash device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing a USB embedded hypervisor flash device Use this information to replace a USB embedded hypervisor flash device. System x3550 M4 Installation and Service Guide...
Page 283: Removing The System Battery
The following notes describe information that you must consider when replacing the battery. • Lenovo has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
Page 284 Remove the cover (see “Removing the cover” on page 189). Step 4. If necessary, lift the PCI riser-card assembly 2 out of the way (see “Removing a PCI riser-card assembly” on page 220). Step 5. Remove the system battery: System x3550 M4 Installation and Service Guide...
Page 285: Replacing The System Battery
Figure 188. System battery removal If there is a rubber cover on the battery holder, use your fingers to lift the battery cover from the battery connector. Use one finger to tilt the battery horizontally out of its socket, pushing it away from the socket. Attention: Neither tilt nor push the battery by using excessive force.
Page 286 Remove the cover (see “Removing the cover” on page 189). Step 5. If necessary, lift the PCI riser-card assembly 2 out of the way (see “Removing a PCI riser-card assembly” on page 220). Step 6. Insert the new battery: System x3550 M4 Installation and Service Guide...
Page 287: Removing The Bezel
Figure 190. System battery installation Tilt the battery so that you can insert it into the socket on the side opposite the battery clip. Figure 191. System battery installation Press the battery down into the socket until it clicks into place. Make sure that the battery clip holds the battery securely.
Page 288 Figure 193. Bezel screws removal Step 6. Pull the top of the bezel out slightly; then, rotate it downward until the tabs on the bottom of the bezel disengages from the chassis and set it aside. System x3550 M4 Installation and Service Guide...
Page 289: Replacing The Bezel
Figure 194. Bezel removal Replacing the bezel Use this information to replace the bezel. To install the bezel, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 31. Step 2.
Page 290: Removing The Front Usb Connector Assembly
198 or “Removing simple-swap hard disk drives” on page 201). Step 4. Remove the bezel (see “Removing the bezel” on page 273). Step 5. Remove the USB cage screw from the chassis. System x3550 M4 Installation and Service Guide...
Page 291 Figure 198. USB cage screw removal Step 6. Disconnect the cables from the front USB connector. Figure 199. Front USB and video cables connection Step 7. Pull the front USB connector assembly out slightly; then, rotate it downward until the tabs on the bottom of the front USB connector assembly disengages from the chassis and set it aside.
Page 292: Replacing The Front Usb Connector Assembly
Figure 201. Front USB connector assembly installation Step 4. Rotate the front USB connector assembly upward to the server. Step 5. Reinstall the USB cage screw to the chassis. Figure 202. USB cage screw installation System x3550 M4 Installation and Service Guide...
Page 293: Removing The Front Video Connector Assembly
Step 6. Reconnect the front USB cable to the front USB connector on the system board. Figure 203. Front USB and video cables connection Step 7. Reinstall the bezel (see “Replacing the bezel” on page 275). Step 8. Reinstall the hard disk drives and drive bay filler panels into the drive bays (see “Replacing hot-swap hard disk drives”...
Page 294 Disconnect the cables from the front video connector. Figure 204. Front USB and video cables connection Step 4. Remove the screws from the video connector assembly. Figure 205. Video connector assembly screws removal System x3550 M4 Installation and Service Guide...
Page 295: Replacing The Front Video Connector Assembly
Step 5. Pull the front video connector assembly out slightly until it disengages from the chassis and set it aside. Figure 206. Front video connector assembly removal Replacing the front video connector assembly Use this information to replace the front video connector assembly. To install the front video connector assembly, complete the following steps: Step 1.
Page 296 Install the cover (see “Replacing the cover” on page 190). Step 7. Reconnect the power cords and any cables that you removed. Step 8. Slide the server into the rack. Step 9. Turn on the peripheral devices and the server. System x3550 M4 Installation and Service Guide...
Page 297: Removing The Operator Information Panel Assembly
Removing the operator information panel assembly Use this information to remove the operator information panel assembly. To remove the operator information panel, complete the following steps. Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 31.
Page 298 The following notes describe additional information when you install the cable: • To connect the operator information panel cable on the system board, press evenly on the cable. Pressing on one side of the cable might cause damage to the cable or connector. System x3550 M4 Installation and Service Guide...
Page 299: Removing And Replacing Tier 2 Crus
Turn on the peripheral devices and the server. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 300 Open the heat sink retention module release lever to the fully open position. Lift the heat sink out of the server. After removal, place the heat sink (with the thermal grease side up) on a clean, flat surface. System x3550 M4 Installation and Service Guide...
Page 301 Figure 214. Heat sink removal Step 7. Open the microprocessor socket release levers and retainer. Microprocessor release lever Microprocessor Microprocessor release lever Figure 215. Microprocessor socket levers and retainer disengagement Identify which release lever is labeled as the first release lever to open and open it. Open the second release lever on the microprocessor socket.
Page 302 Align the installation tool with the screws, as shown in the following graphic, and lower the installation tool on the microprocessor. The installation tool rests flush on the socket only when it is aligned correctly. System x3550 M4 Installation and Service Guide...
Page 303 Installation tool Alignment Microprocessor pins Figure 218. Installation tool alignment Using the following instructions for your installation tool to remove the microprocessor. • If using Installation Tool A, gently twist the handle clockwise to the closed position and lift the microprocessor out of the socket. •...
Page 304: Replacing A Microprocessor And Heat Sink
• Be sure to use only the installation tools provided with the new microprocessor to remove or install the microprocessor. Do not use any other tool. • When installing multiple microprocessors, open one microprocessor socket at a time to avoid damaging other microprocessor socket contacts. System x3550 M4 Installation and Service Guide...
Page 305 Note: Be sure to use the installation tool that comes with your microprocessor installation tool assembly. • The server supports up to two multi-core microprocessors. See http://www.lenovo.com/us/en/ serverproven/ for a list of supported microprocessors. • The first microprocessor must always be installed in microprocessor socket 1 on the system board.
Page 306 Remove the cover (see “Removing the cover” on page 189). Step 4. Remove the air baffle (see “Removing the air baffle” on page 191). Step 5. Rotate the heat sink retention module release lever to the open position. System x3550 M4 Installation and Service Guide...
Page 307 Figure 222. Heat-sink lever rotation Step 6. Open the microprocessor socket release levers and retainer: Figure 223. Microprocessor socket levers and retainer disengagement Identify which release lever is labeled as the first release lever to open and open it. Open the second release lever on the microprocessor socket. Open the microprocessor retainer.
Page 308 • If using Installation Tool B, twist the handle of the installation tool assembly counterclockwise until the microprocessor is inserted into the socket, and lift the installation tool out of the socket. The following illustration shows the tool handle in the open position. System x3550 M4 Installation and Service Guide...
Page 309 E5-x6xx E5-x6xx v2 Figure 226. Installation Tool B Figure 227. Installation tool handle adjustment Attention: • Do not press the microprocessor into the socket. • Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer. •...
Page 310 • Do not touch the thermal grease on the bottom of the heat sink. Touching the thermal grease will contaminate it. Step 10. Install the heat sink. Attention: • Do not set down the heat sink after you remove the plastic cover. System x3550 M4 Installation and Service Guide...
Page 311 • Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. See “Thermal grease” on page 86 for more information. Figure 230. Thermal grease Remove the plastic protective cover from the bottom of the heat sink.
Page 312 0.02 mL of thermal grease Microprocessor Figure 232. Thermal grease distribution Note: If the grease is properly applied, approximately half of the grease will remain in the syringe. Figure 233. Syringe System x3550 M4 Installation and Service Guide...
Page 313 Step 6. Install the heat sink onto the microprocessor. Removing the heat-sink retention module Use this information to remove the heat-sink retention module. To remove a heat-sink retention module, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 31.
Page 314: Removing The System Board
Pull the power supplies out of the rear of the server, just enough to disengage them from the server. Step 5. Remove the cover (see “Removing the cover” on page 189). Step 6. Remove the air baffle (see “Removing the air baffle” on page 191). System x3550 M4 Installation and Service Guide...
Page 315 Step 7. Remove all PCI riser-card assemblies and adapters (see “Removing a PCI riser-card assembly” on page 220 and “Removing an adapter” on page 225). Step 8. Remove the ServeRAID SAS/SATA controller (see “Removing a ServeRAID SAS/SATA controller” on page 230). Step 9.
Page 316 Step 16. Loosen the two thumbscrews (one is near PCI slot 2 and one is between fans 4 and 5). Figure 237. Thumbscrews disengagement Step 17. Grasp the system board handles and slide the system board toward the front of the server until it stops. System x3550 M4 Installation and Service Guide...
Page 317 Figure 238. System-board standoffs Note: Make sure that the system board disengage from all system-board standoffs. Step 18. Grasp the system board handles and lift up the system board and carefully remove it from the server, being careful not to damage any surrounding components. Chapter 6 Removing and replacing components...
Page 318: Replacing The System Board
3. When you replace the system board, make sure that you remove the Integrated Management Module Advanced Upgrade and place it on the new system board. For information about the Advanced Upgrade, see “Using the remote presence and blue-screen capture features” on page 105. System x3550 M4 Installation and Service Guide...
Page 319 4. Reactivate any Features on Demand features. Instructions for automating the activation of features and installing activation keys is in the Features on Demand User's Guide. To download the document, go to http://www.ibm.com/systems/x/fod/, log in, and click Help. 5. Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 320 Figure 241. System-board standoffs Step 3. Fasten the two thumbscrews (one is near PCI slot 2 and one is between fans 4 and 5). Figure 242. Thumbscrews engagement System x3550 M4 Installation and Service Guide...
Page 321 Step 4. Rotate the fan assembly bracket down toward the rear of the server. Figure 243. Fan assembly bracket rotation Step 5. Install the hot-swap fans (see “Replacing a hot-swap fan” on page 244). Step 6. Install the system battery (see “Replacing the system battery” on page 271). Step 7.
Page 322 System x3550 M4 Installation and Service Guide...
Page 323: Appendix A. Integrated Management Module Ii (Imm2) Error Messages
The prefix of the message ID and the sequence number that is used by the CIM message registry. SNMP Trap ID The SNMP trap ID that is found in the SNMP alert management information base (MIB). © Copyright Lenovo 2012, 2015...
Page 324: List Of Imm Events
Automatically contact Service If this field is set to Yes, and you have enabled Electronic Service Agent (ESA), Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.
Page 325 Severity Error Serviceable Automatically notify support Alert Category System - SSL certification SNMP Trap ID CIM Information Prefix: IMM ID: 0002 User Response Make sure that the certificate that you are importing is correct and properly generated. • 40000003-00000000 : Ethernet Data Rate modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port data rate.
Page 326 • 40000006-00000000 : Ethernet locally administered MAC address modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port MAC address setting. May also be shown as 4000000600000000 or 0x4000000600000000 Severity Info Serviceable System x3550 M4 Installation and Service Guide...
Page 327 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0006 User Response Information only; no action is required. • 40000007-00000000 : Ethernet interface [arg1] by user [arg2]. This message is for the use case where a user enables or disabled the ethernet interface. May also be shown as 4000000700000000 or 0x4000000700000000 Severity Info...
Page 328 This message is for the use case where a user modifies the IP subnet mask of a Management Controller. May also be shown as 4000000a00000000 or 0x4000000a00000000 Severity Info Serviceable Automatically notify support Alert Category none System x3550 M4 Installation and Service Guide...
Page 329 SNMP Trap ID CIM Information Prefix: IMM ID: 0010 User Response Information only; no action is required. • 4000000b-00000000 : IP address of default gateway modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the default gateway IP address of a Management Controller.
Page 330 This message is for the use case where a user successfully logs in to a Management Controller. May also be shown as 4000000e00000000 or 0x4000000e00000000 Severity Info Serviceable Automatically notify support Alert Category System - Remote Login SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 331 CIM Information Prefix: IMM ID: 0014 User Response Information only; no action is required. • 4000000f-00000000 : Attempting to [arg1] server [arg2] by user [arg3]. This message is for the use case where a user is using the Management Controller to perform a power function on the system.
Page 332 This message is for the use case where a remote user has failed to establish a remote control session from a Web browser session. May also be shown as 4000001200000000 or 0x4000001200000000 Severity Info Serviceable System x3550 M4 Installation and Service Guide...
Page 333 Automatically notify support Alert Category System - Remote Login SNMP Trap ID CIM Information Prefix: IMM ID: 0018 User Response Make sure that the correct login ID and password are being used. • 40000013-00000000 : Remote access attempt failed. Invalid userid or password received. Userid is [arg1] from TELNET client at IP address [arg2].
Page 334 This message is for the use case where a Management Controller IP address and configuration has been assigned by the DHCP server. May also be shown as 4000001600000000 or 0x4000001600000000 Severity Info Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 335 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0022 User Response Information only; no action is required. • 40000017-00000000 : ENET[[arg1]] IP-Cfg:HstName=[arg2], IP@=[arg3] ,NetMsk=[arg4], GW@=[arg5] . This message is for the use case where a Management Controller IP address and configuration has been assigned statically using user data.
Page 336 • 4000001a-00000000 : DHCP setting changed to [arg1] by user [arg2]. This message is for the use case where a user changes the DHCP setting. May also be shown as 4000001a00000000 or 0x4000001a00000000 Severity Info Serviceable Automatically notify support Alert Category none System x3550 M4 Installation and Service Guide...
Page 337 SNMP Trap ID CIM Information Prefix: IMM ID: 0026 User Response Information only; no action is required. • 4000001b-00000000 : Management Controller [arg1]: Configuration restored from a file by user [arg2]. This message is for the use case where a user restores a Management Controller configuration from a file. May also be shown as 4000001b00000000 or 0x4000001b00000000 Severity Info...
Page 338 • 4000001e-00000000 : Running the backup Management Controller [arg1] main application. This message is for the use case where a Management Controller has resorted to running the backup main application. System x3550 M4 Installation and Service Guide...
Page 339 May also be shown as 4000001e00000000 or 0x4000001e00000000 Severity Warning Serviceable Automatically notify support Alert Category System - other SNMP Trap ID CIM Information Prefix: IMM ID: 0030 User Response Update the IMM firmware. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 340 May also be shown as 4000002100000000 or 0x4000002100000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0033 User Response Information only; no action is required. System x3550 M4 Installation and Service Guide...
Page 341 • 40000022-00000000 : SSL data in the Management Controller [arg1] configuruation data is invalid. Clearing configuration data region and disabling SSL. This message is for the use case where a Management Controller has detected invalid SSL data in the configuration data and is clearing the configuration data region and disabling the SSL. May also be shown as 4000002200000000 or 0x4000002200000000 Severity Error...
Page 342 May also be shown as 4000002500000000 or 0x4000002500000000 Severity Info Serviceable Automatically notify support Alert Category System - Event Log 75% full SNMP Trap ID CIM Information Prefix: IMM ID: 0037 User Response Information only; no action is required. System x3550 M4 Installation and Service Guide...
Page 343 • 40000026-00000000 : The [arg1] on system [arg2] is 100% full. This message is for the use case where a Management Controller Event Log on a system is 100% full. May also be shown as 4000002600000000 or 0x4000002600000000 Severity Info Serviceable Automatically notify support Alert Category...
Page 344 This message is for the use case where a user has failed to log in to a Management Controller from SSH. May also be shown as 4000002900000000 or 0x4000002900000000 Severity Info Serviceable Automatically notify support Alert Category System - Remote Login SNMP Trap ID CIM Information Prefix: IMM ID: 0041 System x3550 M4 Installation and Service Guide...
Page 345 User Response Complete the following steps until the problem is solved: 1. Make sure that the correct login ID and password are being used. 2. Have the system administrator reset the login ID or password. • 4000002a-00000000 : [arg1] firmware mismatch internal to system [arg2]. Please attempt to flash the [arg3] firmware.
Page 346 DDNS setting changed by user May also be shown as 4000002d00000000 or 0x4000002d00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0045 User Response System x3550 M4 Installation and Service Guide...
Page 347 Information only; no action is required. • 4000002e-00000000 : DDNS registration successful. The domain name is [arg1]. DDNS registation and values May also be shown as 4000002e00000000 or 0x4000002e00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0046 User Response...
Page 348 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0049 User Response Information only; no action is required. • 40000032-00000000 : IPv6 DHCP enabled by user [arg1]. System x3550 M4 Installation and Service Guide...
Page 349 IPv6 DHCP assignment method is enabled by user May also be shown as 4000003200000000 or 0x4000003200000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0050 User Response Information only; no action is required. •...
Page 350 Information only; no action is required. • 40000036-00000000 : IPv6 stateless auto-configuration disabled by user [arg1]. IPv6 statless auto-assignment method is disabled by user May also be shown as 4000003600000000 or 0x4000003600000000 Severity System x3550 M4 Installation and Service Guide...
Page 351 Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0054 User Response Information only; no action is required. • 40000037-00000000 : ENET[[arg1]] IPv6-LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4] . IPv6 Link Local address is active May also be shown as 4000003700000000 or 0x4000003700000000 Severity Info Serviceable...
Page 352 4000003a-00000000 : IPv6 static address of network interface modified from [arg1] to [arg2] by user [arg3]. A user modifies the IPv6 static address of a Management Controller May also be shown as 4000003a00000000 or 0x4000003a00000000 Severity Info Serviceable System x3550 M4 Installation and Service Guide...
Page 353 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0058 User Response Information only; no action is required. • 4000003b-00000000 : DHCPv6 failure, no IP address assigned. S DHCP6 server fails to assign an IP address to a Management Controller. May also be shown as 4000003b00000000 or 0x4000003b00000000 Severity Warning...
Page 354 Information only; no action is required. • 4000003e-00000000 : SSH port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SSH port number May also be shown as 4000003e00000000 or 0x4000003e00000000 System x3550 M4 Installation and Service Guide...
Page 355 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0062 User Response Information only; no action is required. • 4000003f-00000000 : Web-HTTP port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Web HTTP port number May also be shown as 4000003f00000000 or 0x4000003f00000000 Severity...
Page 356 • 40000042-00000000 : CIM/XML HTTPS port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTPS port number May also be shown as 4000004200000000 or 0x4000004200000000 Severity Info Serviceable System x3550 M4 Installation and Service Guide...
Page 357 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0066 User Response Information only; no action is required. • 40000043-00000000 : SNMP Agent port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SNMP Agent port number May also be shown as 4000004300000000 or 0x4000004300000000 Severity Info...
Page 358 • 40000046-00000000 : Remote Presence port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Remote Presence port number May also be shown as 4000004600000000 or 0x4000004600000000 Severity Info Serviceable Automatically notify support Alert Category none System x3550 M4 Installation and Service Guide...
Page 359 SNMP Trap ID CIM Information Prefix: IMM ID: 0070 User Response Information only; no action is required. • 40000047-00000000 : LED [arg1] state changed to [arg2] by [arg3]. A user has modified the state of an LED May also be shown as 4000004700000000 or 0x4000004700000000 Severity Info Serviceable...
Page 360 A user disabled SNMPv1 or SNMPv3 or Traps May also be shown as 4000004a00000000 or 0x4000004a00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0074 System x3550 M4 Installation and Service Guide...
Page 361 User Response Information only; no action is required. • 4000004b-00000000 : SNMPv1 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4], Address=[arg5], . A user changed the SNMP community string May also be shown as 4000004b00000000 or 0x4000004b00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID...
Page 362 A user configured the Serial Port mode May also be shown as 4000004e00000000 or 0x4000004e00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0078 User Response System x3550 M4 Installation and Service Guide...
Page 363 Information only; no action is required. • 4000004f-00000000 : Date and Time set by user [arg1]: Date=[arg2], Time-[arg3], DST Auto-adjust=[arg4], Timezone=[arg5]. A user configured the Date and Time settings May also be shown as 4000004f00000000 or 0x4000004f00000000 Severity Info Serviceable Automatically notify support Alert Category none...
Page 364 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0082 User Response Information only; no action is required. • 40000053-00000000 : Server [arg1] scheduled for every [arg2] at [arg3] by user [arg4]. System x3550 M4 Installation and Service Guide...
Page 365 A user configured a recurring Server Power Action May also be shown as 4000005300000000 or 0x4000005300000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0083 User Response Information only; no action is required. •...
Page 366 Prefix: IMM ID: 0086 User Response Information only; no action is required. • 40000057-00000000 : Telnet [arg1] by user [arg2]. A user enables or disables Telnet services May also be shown as 4000005700000000 or 0x4000005700000000 System x3550 M4 Installation and Service Guide...
Page 367 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0087 User Response Information only; no action is required. • 40000058-00000000 : DNS servers set by user [arg1]: UseAdditionalServers=[arg2], PreferredDNStype=[arg3], IPv4Server1=[arg4], IPv4Server2=[arg5], IPv4Server3=[arg6], IPv6Server1=[arg7], IPv6Server2=[arg8], IPv6Server3=[arg9].
Page 368 Information only; no action is required. • 4000005b-00000000 : Secure Web services (HTTPS) [arg1] by user [arg2]. A user enables or disables Secure web services May also be shown as 4000005b00000000 or 0x4000005b00000000 Severity Info System x3550 M4 Installation and Service Guide...
Page 369 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0091 User Response Information only; no action is required. • 4000005c-00000000 : Secure CIM/XML(HTTPS) [arg1] by user [arg2]. A user enables or disables Secure CIM/XML services May also be shown as 4000005c00000000 or 0x4000005c00000000 Severity Info...
Page 370 Information only; no action is required. • 4000005f-00000000 : Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5]. A user configures Server Timeouts May also be shown as 4000005f00000000 or 0x4000005f00000000 Severity Info Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 371 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0095 User Response Information only; no action is required. • 40000060-00000000 : License key for [arg1] added by user [arg2]. A user installs License Key May also be shown as 4000006000000000 or 0x4000006000000000 Severity Info Serviceable...
Page 372 MinimumPasswordReuseCycle=[arg4], MinimumPasswordLength=[arg5], MinimumPasswordChangeInterval=[arg6], MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8], MinimumDifferentCharacters=[arg9], DefaultIDExpired=[arg10], ChangePasswordFirstAccess=[arg11]. A user changes the Global Login Account Security Settings to Legacy May also be shown as 4000006300000000 or 0x4000006300000000 Severity Info Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 373 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0099 User Response Information only; no action is required. • 40000064-00000000 : User [arg1] created. A user account was created May also be shown as 4000006400000000 or 0x4000006400000000 Severity Info Serviceable Automatically notify support...
Page 374 40000067-00000000 : User [arg1] role set to [arg2]. A user account role assigned May also be shown as 4000006700000000 or 0x4000006700000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 375 CIM Information Prefix: IMM ID: 0103 User Response Information only; no action is required. • 40000068-00000000 : User [arg1] custom privileges set: [arg2]. User account priveleges assigned May also be shown as 4000006800000000 or 0x4000006800000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID...
Page 376 May also be shown as 4000006b00000000 or 0x4000006b00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0107 User Response Information only; no action is required. System x3550 M4 Installation and Service Guide...
Page 377 • 4000006c-00000000 : SSH Client key removed from user [arg1]. User removed an SSH Client key May also be shown as 4000006c00000000 or 0x4000006c00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0108 User Response Information only;...
Page 378 CIM Information Prefix: IMM ID: 0111 User Response Information only; no action is required. • 40000070-00000000 : SNMP Traps enabled by user [arg1]: EnabledAlerts=[arg2], AllowedFilters=[arg3] . A user enabled the SNMP Traps configuration System x3550 M4 Installation and Service Guide...
Page 379 May also be shown as 4000007000000000 or 0x4000007000000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0112 User Response Information only; no action is required. • 40000071-00000000 : The power cap value changed from [arg1] watts to [arg2] watts by user [arg3]. Power Cap values changed by user May also be shown as 4000007100000000 or 0x4000007100000000 Severity...
Page 380 Information only; no action is required. • 40000074-00000000 : The soft minimum power cap value changed from [arg1] watts to [arg2] watts. Soft Minimum Power Cap value changed May also be shown as 4000007400000000 or 0x4000007400000000 Severity Info System x3550 M4 Installation and Service Guide...
Page 381 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0116 User Response Information only; no action is required. • 40000075-00000000 : The measured power value exceeded the power cap value. Power exceeded cap May also be shown as 4000007500000000 or 0x4000007500000000 Severity Warning Serviceable...
Page 382 Information only; no action is required. • 40000078-00000000 : Power capping was deactivated by user [arg1]. Power capping deactivated by user May also be shown as 4000007800000000 or 0x4000007800000000 Severity Info Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 383 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0120 User Response Information only; no action is required. • 40000079-00000000 : Static Power Savings mode has been turned on by user [arg1]. Static Power Savings mode turned on by user May also be shown as 4000007900000000 or 0x4000007900000000 Severity Info...
Page 384 • 4000007c-00000000 : Dynamic Power Savings mode has been turned off by user [arg1]. Dynamic Power Savings mode turned off by user May also be shown as 4000007c00000000 or 0x4000007c00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 385 CIM Information Prefix: IMM ID: 0124 User Response Information only; no action is required. • 4000007d-00000000 : Power cap and external throttling occurred. Power cap and external throttling occurred May also be shown as 4000007d00000000 or 0x4000007d00000000 Severity Info Serviceable Automatically notify support Alert Category none...
Page 386 May also be shown as 4000008000000000 or 0x4000008000000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0128 User Response Information only; no action is required. System x3550 M4 Installation and Service Guide...
Page 387 • 40000081-00000000 : PXE boot requested by user [arg1]. PXE boot requested May also be shown as 4000008100000000 or 0x4000008100000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0129 User Response Information only;...
Page 388 • 40000085-00000000 : FPGA firmware mismatch between nodes [arg1] and [arg2]. Please attempt to flash the FPGA firmware to the same level on all nodes. A mismatch of FPGA firmware has been detected between nodes System x3550 M4 Installation and Service Guide...
Page 389 May also be shown as 4000008500000000 or 0x4000008500000000 Severity Error Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0133 User Response Attempt to flash the FPGA firmware to the same level on all nodes. •...
Page 390 [arg2] failed to complete. This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to complete. May also be shown as 4000008900000000 or 0x4000008900000000 System x3550 M4 Installation and Service Guide...
Page 391 Severity Error Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0137 User Response 1. Turn off the server and disconnect it from the power source. You must disconnect the server from ac power to reset the IMM. 2.
Page 392 May also be shown as 800100020701ffff or 0x800100020701ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0476 User Response System x3550 M4 Installation and Service Guide...
Page 393 Replace the system battery. • 80010202-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102020701ffff or 0x800102020701ffff Severity Error Serviceable...
Page 394 • 80010204-1d03ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (Fan 3A/3B Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102041d03ffff or 0x800102041d03ffff System x3550 M4 Installation and Service Guide...
Page 395 Severity Error Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0480 User Response 1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board.
Page 396 This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102041d06ffff or 0x800102041d06ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information System x3550 M4 Installation and Service Guide...
Page 397 Prefix: PLAT ID: 0480 User Response 1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board. 2. Replace the failing fan. (n = fan number) • 80010701-0c01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted.
Page 398 • 80010701-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. (CPU1 VR Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. System x3550 M4 Installation and Service Guide...
Page 399 May also be shown as 800107011401ffff or 0x800107011401ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 User Response 1. Reduce the temperature. 2. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
Page 400 This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107011404ffff or 0x800107011404ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Temperature System x3550 M4 Installation and Service Guide...
Page 401 SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 User Response 1. Reduce the temperature. 2. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010701-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted.
Page 402 Prefix: PLAT ID: 0490 User Response 1. Reduce the temperature. 2. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. System x3550 M4 Installation and Service Guide...
Page 403 • 80010701-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. (PCH Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107012d01ffff or 0x800107012d01ffff Severity Warning Serviceable...
Page 404 (PCI Riser 2 Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109011002ffff or 0x800109011002ffff Severity Error System x3550 M4 Installation and Service Guide...
Page 405 Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
Page 406 This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109011403ffff or 0x800109011403ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 407 CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. •...
Page 408 Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. System x3550 M4 Installation and Service Guide...
Page 409 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010901-2c01ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (Mezz Card Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted.
Page 410 80010b01-0c01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has asserted. (Ambient Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. System x3550 M4 Installation and Service Guide...
Page 411 May also be shown as 80010b010c01ffff or 0x80010b010c01ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
Page 412 SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. System x3550 M4 Installation and Service Guide...
Page 413 • 80010b01-1402ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has asserted. (CPU2 VR Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b011402ffff or 0x80010b011402ffff Severity Error Serviceable...
Page 414 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b011405ffff or 0x80010b011405ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 415 CIM Information Prefix: PLAT ID: 0498 User Response Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010b01-1406ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has asserted.
Page 416 • 80030006-2101ffff : Sensor [SensorElementName] has deasserted. (Sig Verify Fail) This message is for the use case when an implementation has detected a Sensor has deasserted. May also be shown as 800300062101ffff or 0x800300062101ffff Severity Info Serviceable Automatically notify support Alert Category System x3550 M4 Installation and Service Guide...
Page 417 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0509 User Response No action; information only. • 80030012-2301ffff : Sensor [SensorElementName] has deasserted. (OS RealTime Mod) This message is for the use case when an implementation has detected a Sensor has deasserted. May also be shown as 800300122301ffff or 0x800300122301ffff Severity Info...
Page 418 8007010f-2201ffff : Sensor [SensorElementName] has transitioned from normal to non-critical state. (GPT Status) This message is for the use case when an implementation has detected a Sensor transitioned to non-critical from normal. May also be shown as 8007010f2201ffff or 0x8007010f2201ffff Severity Warning System x3550 M4 Installation and Service Guide...
Page 419 Serviceable Automatically notify support Alert Category Warning - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0520 User Response 1. Check the IBM support site for service bulletins or firmware updates that apply to this GPT error. 2. Set the UEFI setting DISK GPT Recovery to Automatic. 3.
Page 420 This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702010301ffff or 0x800702010301ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information System x3550 M4 Installation and Service Guide...
Page 421 Prefix: PLAT ID: 0522 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 422 This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702040a01ffff or 0x800702040a01ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 423 CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-supply fan. 2. Replace power supply n. (n = power supply number) • 80070204-0a02ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state.
Page 424 Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-supply fan. System x3550 M4 Installation and Service Guide...
Page 425 2. Use the IBM Power Configurator utility to ensure current system power consumption is under limitation. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html. 3. Replace power supply n. (n = power supply number) • 8007020f-2201ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state.
Page 426 • 80070219-0701ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state. (SysBrd Fault) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702190701ffff or 0x800702190701ffff System x3550 M4 Installation and Service Guide...
Page 427 Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Check for an error LED on the system board. 2. Check the system-event log. 3. Check for the system firmware version and update to the latest version. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 428 (CPU 1 OverTemp) This message is for the use case when an implementation has detected a Sensor transitioned to non-recoverable from less severe. May also be shown as 800703010301ffff or 0x800703010301ffff System x3550 M4 Installation and Service Guide...
Page 429 Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0524 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.
Page 430 • 80070608-0a01ffff : Sensor [SensorElementName] has transitioned to non-recoverable. This message is for the use case when an implementation has detected a Sensor transitioned to non-recoverable. May also be shown as 800706080a01ffff or 0x800706080a01ffff Severity Error Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 431 Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0530 User Response If the specified sensor is PS n 12V OC Fault, complete the following steps until the problem is solved: Use the IBM Power Configurator utility to determine current system power consumption.
Page 432 User Response 1. Update the server firmware (see Recovering the server firmware). 2. If the problem persists, (trained technician only) replace the system board (see Removing the system board and Installing the system board). System x3550 M4 Installation and Service Guide...
Page 433 • 8008010f-2101ffff : Device [LogicalDeviceElementName] has been added. (Phy Presence Jmp) This message is for the use case when an implementation has detected a Device was inserted. May also be shown as 8008010f2101ffff or 0x8008010f2101ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 434 Alert Category Critical - Redundant Power Supply SNMP Trap ID CIM Information Prefix: PLAT ID: 0802 User Response 1. Check the LEDs for both power supplies. 2. Follow the actions in Power-supply LEDs. System x3550 M4 Installation and Service Guide...
Page 435 • 800b010a-1e81ffff : Redundancy Lost for [RedundancySetElementName] has asserted. (Fan Zone 1) This message is for the use case when Redundancy Lost has asserted. May also be shown as 800b010a1e81ffff or 0x800b010a1e81ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information...
Page 436 Redundant for [RedundancySetElementName] has asserted. (Power Resource) This message is for the use case when a Redundancy Set has transitioned from Redundancy Degraded or Fully Redundant to Non-redundant:Sufficient. May also be shown as 800b03091301ffff or 0x800b03091301ffff Severity System x3550 M4 Installation and Service Guide...
Page 437 Warning Serviceable Automatically notify support Alert Category Warning - Redundant Power Supply SNMP Trap ID CIM Information Prefix: PLAT ID: 0806 User Response 1. Non-redundant sufficient: Power load will be handled by remaining power supply, though the system may throttle to avoid a power supply over-current condition. 2.
Page 438 (Fan Zone 1) This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient Resources. May also be shown as 800b050a1e81ffff or 0x800b050a1e81ffff Severity Error Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 439 Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0810 User Response 1. Make sure that the connectors on fan n are not damaged. 2. Make sure that the fan n connectors on the system board are not damaged. 3.
Page 440 This message is for the use case when an implementation has detected a Processor Failed - IERR Condition. May also be shown as 806f00070301ffff or 0x806f00070301ffff Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0042 System x3550 M4 Installation and Service Guide...
Page 441 User Response 1. Make sure that the latest level of firmware and device drivers are installed for all adapters and standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 442 May also be shown as 806f00080a02ffff or 0x806f00080a02ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0084 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 443 • 806f0009-1301ffff : [PowerSupplyElementName] has been turned off. (Host Power) This message is for the use case when an implementation has detected a Power Unit that has been Disabled. May also be shown as 806f00091301ffff or 0x806f00091301ffff Severity Info Serviceable Automatically notify support Alert Category System - Power Off...
Page 444 • 806f000d-0403ffff : The Drive [StorageVolumeElementName] has been added. (Drive 3) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0403ffff or 0x806f000d0403ffff System x3550 M4 Installation and Service Guide...
Page 445 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-0404ffff : The Drive [StorageVolumeElementName] has been added. (Drive 4) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0404ffff or 0x806f000d0404ffff Severity Info...
Page 446 • 806f000d-0407ffff : The Drive [StorageVolumeElementName] has been added. (Drive 7) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0407ffff or 0x806f000d0407ffff Severity Info Serviceable System x3550 M4 Installation and Service Guide...
Page 447 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000f-220101ff : The System [ComputerSystemElementName] has detected no memory in the system. (ABR Status) This message is for the use case when an implementation has detected that memory was detected in the system.
Page 448 This message is for the use case when an implementation has detected that System Firmware Error Unrecoverable boot device failure has occurred. May also be shown as 806f000f220103ff or 0x806f000f220103ff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive System x3550 M4 Installation and Service Guide...
Page 449 SNMP Trap ID CIM Information Prefix: PLAT ID: 0770 User Response This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response.
Page 450 806f000f-22010bff : Firmware BIOS (ROM) corruption was detected on system [ComputerSystemElementName] during POST. (ABR Status) Firmware BIOS (ROM) corruption was detected on the system during POST. May also be shown as 806f000f22010bff or 0x806f000f22010bff Severity System x3550 M4 Installation and Service Guide...
Page 451 Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0850 User Response 1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs). 2. Recover the server firmware from the backup page: a. Restart the server. b. At the prompt, press F3 to recover the firmware.
Page 452 This message is for the use case when an implementation has detected a Front Panel NMI / Diagnostic Interrupt. May also be shown as 806f00131701ffff or 0x806f00131701ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 453 CIM Information Prefix: PLAT ID: 0222 User Response If the NMI button has not been pressed, complete the following steps: 1. Make sure that the NMI button is not pressed. 2. Replace the operator information panel cable. 3. Replace the operator information panel. •...
Page 454 This message is for the use case when an implementation has detected a Fault in a slot. May also be shown as 806f00212c01ffff or 0x806f00212c01ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0330 System x3550 M4 Installation and Service Guide...
Page 455 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser card. 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 456 Alert Category Warning - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0398 User Response 1. Turn off the server and disconnect the power cords. Reconnect the power cords and restart the server. System x3550 M4 Installation and Service Guide...
Page 457 2. If the problem remains, (trained technician only) replace the system board. • 806f0107-0301ffff : An Over-Temperature Condition has been detected on [ProcessorElementName]. (CPU 1) This message is for the use case when an implementation has detected an Over-Temperature Condition Detected for Processor.
Page 458 • 806f0108-0a02ffff : [PowerSupplyElementName] has Failed. (Power Supply 2) This message is for the use case when an implementation has detected a Power Supply has failed. May also be shown as 806f01080a02ffff or 0x806f01080a02ffff System x3550 M4 Installation and Service Guide...
Page 459 Severity Error Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0086 User Response 1. Reseat power supply n. 2. If the power-on LED is not lit and the power-supply error LED is lit, replace power supply n. 3.
Page 460 806f010c-2002ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2002ffff or 0x806f010c2002ffff Severity System x3550 M4 Installation and Service Guide...
Page 461 Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
Page 462 May also be shown as 806f010c2004ffff or 0x806f010c2004ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. System x3550 M4 Installation and Service Guide...
Page 463 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 4.
Page 464 6. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 7. (Trained technician only) Replace the affected microprocessor. System x3550 M4 Installation and Service Guide...
Page 465 8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server. 9. (Trained Service technician only) Replace the affected microprocessor. •...
Page 466 806f010c-2009ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 9) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2009ffff or 0x806f010c2009ffff Severity System x3550 M4 Installation and Service Guide...
Page 467 Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
Page 468 May also be shown as 806f010c200bffff or 0x806f010c200bffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. System x3550 M4 Installation and Service Guide...
Page 469 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 4.
Page 470 6. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 7. (Trained technician only) Replace the affected microprocessor. System x3550 M4 Installation and Service Guide...
Page 471 8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server. 9. (Trained Service technician only) Replace the affected microprocessor. •...
Page 472 806f010c-2010ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 16) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2010ffff or 0x806f010c2010ffff Severity System x3550 M4 Installation and Service Guide...
Page 473 Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
Page 474 May also be shown as 806f010c2012ffff or 0x806f010c2012ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. System x3550 M4 Installation and Service Guide...
Page 475 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 4.
Page 476 6. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 7. (Trained technician only) Replace the affected microprocessor. System x3550 M4 Installation and Service Guide...
Page 477 8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server. 9. (Trained Service technician only) Replace the affected microprocessor. •...
Page 478 806f010c-2017ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 23) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2017ffff or 0x806f010c2017ffff Severity System x3550 M4 Installation and Service Guide...
Page 479 Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
Page 480 May also be shown as 806f010c2581ffff or 0x806f010c2581ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. System x3550 M4 Installation and Service Guide...
Page 481 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 4.
Page 482 This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0402ffff or 0x806f010d0402ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 483 CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3.
Page 484 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. System x3550 M4 Installation and Service Guide...
Page 485 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
Page 486 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. 3. (Trained technician only) Replace the system board. System x3550 M4 Installation and Service Guide...
Page 487 • 806f0113-0301ffff : A bus timeout has occurred on system [ComputerSystemElementName]. (CPU 1 PECI) This message is for the use case when an implementation has detected a Bus Timeout. May also be shown as 806f01130301ffff or 0x806f01130301ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other...
Page 488 [WatchdogElementName]. (IPMI Watchdog) This message is for the use case when an implementation has detected a Reboot by a Watchdog occurred. May also be shown as 806f01232101ffff or 0x806f01232101ffff Severity Info Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 489 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0370 User Response No action; information only. • 806f0125-0c01ffff : [ManagedElementName] detected as absent. (Front Panel) This message is for the use case when an implementation has detected a Managed Element is Absent. May also be shown as 806f01250c01ffff or 0x806f01250c01ffff Severity Info...
Page 490 This message is for the use case when an implementation has detected a Managed Element is Absent. May also be shown as 806f01252c01ffff or 0x806f01252c01ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 491 CIM Information Prefix: PLAT ID: 0392 User Response No action; information only. • 806f0207-0301ffff : [ProcessorElementName] has Failed with FRB1/BIST condition. (CPU 1) This message is for the use case when an implementation has detected a Processor Failed - FRB1/BIST condition.
Page 492 This message is for the use case when an implementation has detected a Processor Failed - FRB1/BIST condition. May also be shown as 806f02072584ffff or 0x806f02072584ffff Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0044 System x3550 M4 Installation and Service Guide...
Page 493 User Response 1. Make sure that the latest levels of firmware and device drivers are installed for all adapters and standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 494 This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0402ffff or 0x806f020d0402ffff Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 System x3550 M4 Installation and Service Guide...
Page 495 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
Page 496 Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. System x3550 M4 Installation and Service Guide...
Page 497 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane. (n = hard disk drive number) •...
Page 498 • 806f0308-0a01ffff : [PowerSupplyElementName] has lost input. (Power Supply 1) This message is for the use case when an implementation has detected a Power Supply that has input that has been lost. May also be shown as 806f03080a01ffff or 0x806f03080a01ffff System x3550 M4 Installation and Service Guide...
Page 499 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0100 User Response 1. Reconnect the power cords. 2. Check power supply n LED. 3. See Power-supply LEDs for more information. (n = power supply number) •...
Page 500 806f030c-2002ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2002ffff or 0x806f030c2002ffff System x3550 M4 Installation and Service Guide...
Page 501 Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1.
Page 502 This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2004ffff or 0x806f030c2004ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 System x3550 M4 Installation and Service Guide...
Page 503 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
Page 504 5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. System x3550 M4 Installation and Service Guide...
Page 505 6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board. 7. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins.
Page 506 If a damage is found, replace the system board. 8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system board. • 806f030c-2009ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 9) System x3550 M4 Installation and Service Guide...
Page 507 This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2009ffff or 0x806f030c2009ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power...
Page 508 [MemoryElementName]. (DIMM 11) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c200bffff or 0x806f030c200bffff Severity Error Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 509 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1.
Page 510 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. System x3550 M4 Installation and Service Guide...
Page 511 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM. 4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs. 5.
Page 512 If the connector contains any foreign material or is damaged, replace the system board. 7. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. System x3550 M4 Installation and Service Guide...
Page 513 8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system board. • 806f030c-2010ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 16) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2010ffff or 0x806f030c2010ffff Severity Error...
Page 514 806f030c-2012ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2012ffff or 0x806f030c2012ffff Severity System x3550 M4 Installation and Service Guide...
Page 515 Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1.
Page 516 This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2014ffff or 0x806f030c2014ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 System x3550 M4 Installation and Service Guide...
Page 517 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
Page 518 5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. System x3550 M4 Installation and Service Guide...
Page 519 6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board. 7. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins.
Page 520 If a damage is found, replace the system board. 8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system board. • 806f0313-1701ffff : A software NMI has occurred on system [ComputerSystemElementName]. (NMI State) System x3550 M4 Installation and Service Guide...
Page 521 This message is for the use case when an implementation has detected a Software NMI. May also be shown as 806f03131701ffff or 0x806f03131701ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0228 User Response 1.
Page 522 This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2002ffff or 0x806f040c2002ffff Severity Info Serviceable Automatically notify support Alert Category System - Other System x3550 M4 Installation and Service Guide...
Page 523 SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3.
Page 524 This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2005ffff or 0x806f040c2005ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response System x3550 M4 Installation and Service Guide...
Page 525 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event.
Page 526 If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). System x3550 M4 Installation and Service Guide...
Page 527 • 806f040c-2009ffff : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 9) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2009ffff or 0x806f040c2009ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 528 806f040c-200cffff : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 12) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c200cffff or 0x806f040c200cffff System x3550 M4 Installation and Service Guide...
Page 529 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server.
Page 530 806f040c-200fffff : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 15) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c200fffff or 0x806f040c200fffff Severity Info Serviceable System x3550 M4 Installation and Service Guide...
Page 531 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server.
Page 532 This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2012ffff or 0x806f040c2012ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 533 CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3.
Page 534 May also be shown as 806f040c2015ffff or 0x806f040c2015ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. System x3550 M4 Installation and Service Guide...
Page 535 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event.
Page 536 If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). System x3550 M4 Installation and Service Guide...
Page 537 • 806f040c-2581ffff : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2581ffff or 0x806f040c2581ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 538 3. Make sure that the installed microprocessors are compatible with each other. 4. (Trained technician only) Reseat microprocessor n. 5. (Trained technician only) Replace microprocessor n. (n = microprocessor number) System x3550 M4 Installation and Service Guide...
Page 539 • 806f0507-0302ffff : [ProcessorElementName] has a Configuration Mismatch. (CPU 2) This message is for the use case when an implementation has detected a Processor Configuration Mismatch has occurred. May also be shown as 806f05070302ffff or 0x806f05070302ffff Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID...
Page 540 4. If the error still occurs on the same DIMM, replace the affected DIMM. 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board. System x3550 M4 Installation and Service Guide...
Page 541 6. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 7. (Trained technician only) Replace the affected microprocessor. • 806f050c-2002ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 542 This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2004ffff or 0x806f050c2004ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Memory System x3550 M4 Installation and Service Guide...
Page 543 SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 3.
Page 544 6. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 7. (Trained technician only) Replace the affected microprocessor. System x3550 M4 Installation and Service Guide...
Page 545 • 806f050c-2007ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2007ffff or 0x806f050c2007ffff Severity Warning Serviceable...
Page 546 This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2009ffff or 0x806f050c2009ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 System x3550 M4 Installation and Service Guide...
Page 547 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 548 If a damage is found, replace the system board. 7. (Trained technician only) Replace the affected microprocessor. • 806f050c-200cffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) System x3550 M4 Installation and Service Guide...
Page 549 This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c200cffff or 0x806f050c200cffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response...
Page 550 May also be shown as 806f050c200effff or 0x806f050c200effff Severity Warning Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Refer to TIP H212293 for minimum code level. System x3550 M4 Installation and Service Guide...
Page 551 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 4.
Page 552 806f050c-2011ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 17) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2011ffff or 0x806f050c2011ffff System x3550 M4 Installation and Service Guide...
Page 553 Severity Warning Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
Page 554 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 4. If the error still occurs on the same DIMM, replace the affected DIMM. System x3550 M4 Installation and Service Guide...
Page 555 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board. 6. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins.
Page 556 This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2016ffff or 0x806f050c2016ffff Severity Warning Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 557 Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
Page 558 If the connector contains any foreign material or is damaged, replace the system board. 6. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. System x3550 M4 Installation and Service Guide...
Page 559 7. (Trained technician only) Replace the affected microprocessor. • 806f050c-2581ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2581ffff or 0x806f050c2581ffff Severity Warning...
Page 560 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Check backplane cable connection. System x3550 M4 Installation and Service Guide...
Page 561 5. Replace the RAID adapter. 6. Replace the hard disk drive that is indicated by a lit status LED. • 806f050d-0402ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 2) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0402ffff or 0x806f050d0402ffff Severity Error...
Page 562 4. Check backplane cable connection. 5. Replace the RAID adapter. 6. Replace the hard disk drive that is indicated by a lit status LED. • 806f050d-0405ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 5) System x3550 M4 Installation and Service Guide...
Page 563 This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0405ffff or 0x806f050d0405ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response...
Page 564 • 806f0513-2582ffff : A PCI SERR has occurred on system [ComputerSystemElementName]. (PCIs) This message is for the use case when an implementation has detected a PCI SERR. May also be shown as 806f05132582ffff or 0x806f05132582ffff Severity System x3550 M4 Installation and Service Guide...
Page 565 Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0234 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser card. 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 566 • 806f0607-0302ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has asserted. (CPU 2) This message is for the use case when an SM BIOS Uncorrectable CPU complex error has asserted. May also be shown as 806f06070302ffff or 0x806f06070302ffff System x3550 M4 Installation and Service Guide...
Page 567 Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0816 User Response 1. Make sure that the installed microprocessors are compatible with each other (see Installing a microprocessor and heat sink for information about microprocessor requirements). 2.
Page 568 This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0400ffff or 0x806f060d0400ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response System x3550 M4 Installation and Service Guide...
Page 569 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. •...
Page 570 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-0404ffff : Array [ComputerSystemElementName] has failed. (Drive 4) System x3550 M4 Installation and Service Guide...
Page 571 This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0404ffff or 0x806f060d0404ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response...
Page 572 • 806f060d-0407ffff : Array [ComputerSystemElementName] has failed. (Drive 7) This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0407ffff or 0x806f060d0407ffff Severity Error Serviceable System x3550 M4 Installation and Service Guide...
Page 573 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3.
Page 574 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-2004ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4) System x3550 M4 Installation and Service Guide...
Page 575 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2004ffff or 0x806f070c2004ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response...
Page 576 May also be shown as 806f070c2007ffff or 0x806f070c2007ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response System x3550 M4 Installation and Service Guide...
Page 577 Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-2008ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected.
Page 578 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c200bffff or 0x806f070c200bffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory System x3550 M4 Installation and Service Guide...
Page 579 SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-200cffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected.
Page 580 [MemoryElementName]. (DIMM 15) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c200fffff or 0x806f070c200fffff Severity Error Serviceable System x3550 M4 Installation and Service Guide...
Page 581 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-2010ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 582 806f070c-2013ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 19) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2013ffff or 0x806f070c2013ffff System x3550 M4 Installation and Service Guide...
Page 583 Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. •...
Page 584 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-2017ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 23) System x3550 M4 Installation and Service Guide...
Page 585 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2017ffff or 0x806f070c2017ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response...
Page 586 This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0400ffff or 0x806f070d0400ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response System x3550 M4 Installation and Service Guide...
Page 587 No action; information only. • 806f070d-0401ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 1) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0401ffff or 0x806f070d0401ffff Severity Info Serviceable...
Page 588 This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0404ffff or 0x806f070d0404ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information System x3550 M4 Installation and Service Guide...
Page 589 Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0405ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 5) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 590 This message is for the use case when an implementation has detected a Successful Software or Firmware Change. May also be shown as 806f072b2201ffff or 0x806f072b2201ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 591 CIM Information Prefix: PLAT ID: 0450 User Response No action; information only. ROM Recovery : • 806f0807-0301ffff : [ProcessorElementName] has been Disabled. (CPU 1) This message is for the use case when an implementation has detected a Processor has been Disabled. May also be shown as 806f08070301ffff or 0x806f08070301ffff Severity Info...
Page 592 This message is for the use case when an implementation has detected a Bus Uncorrectable Error. May also be shown as 806f08132581ffff or 0x806f08132581ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0240 System x3550 M4 Installation and Service Guide...
Page 593 User Response 1. Check the system-event log. 2. Check the DIMM error LEDs. 3. Remove the failing DIMM from the system board. 4. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 594 This message is for the use case when an implementation has detected a Watchdog Timer interrupt occurred. May also be shown as 806f08232101ffff or 0x806f08232101ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information System x3550 M4 Installation and Service Guide...
Page 595 Prefix: PLAT ID: 0376 User Response No action; information only. • 806f090c-2001ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 1) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2001ffff or 0x806f090c2001ffff Severity Warning Serviceable...
Page 596 Throttled. (DIMM 4) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2004ffff or 0x806f090c2004ffff Severity Warning Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 597 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2005ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled.
Page 598 2. Replace DIMM n. (n = DIMM number) • 806f090c-2008ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 8) This message is for the use case when an implementation has detected Memory has been Throttled. System x3550 M4 Installation and Service Guide...
Page 599 May also be shown as 806f090c2008ffff or 0x806f090c2008ffff Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) •...
Page 600 This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c200bffff or 0x806f090c200bffff Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response System x3550 M4 Installation and Service Guide...
Page 601 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-200cffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 12) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c200cffff or 0x806f090c200cffff Severity Warning...
Page 602 Throttled. (DIMM 15) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c200fffff or 0x806f090c200fffff Severity Warning Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 603 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2010ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled.
Page 604 2. Replace DIMM n. (n = DIMM number) • 806f090c-2013ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 19) This message is for the use case when an implementation has detected Memory has been Throttled. System x3550 M4 Installation and Service Guide...
Page 605 May also be shown as 806f090c2013ffff or 0x806f090c2013ffff Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) •...
Page 606 This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2016ffff or 0x806f090c2016ffff Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response System x3550 M4 Installation and Service Guide...
Page 607 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2017ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 23) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2017ffff or 0x806f090c2017ffff Severity Warning...
Page 608 • 806f0a07-0302ffff : [ProcessorElementName] is operating in a Degraded State. (CPU 2) This message is for the use case when an implementation has detected a Processor is running in the Degraded state. May also be shown as 806f0a070302ffff or 0x806f0a070302ffff Severity System x3550 M4 Installation and Service Guide...
Page 609 Warning Serviceable Automatically notify support Alert Category Warning - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0038 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 610 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2003ffff or 0x806f0a0c2003ffff Severity Error Serviceable System x3550 M4 Installation and Service Guide...
Page 611 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 612 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2006ffff or 0x806f0a0c2006ffff Severity Error Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 613 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 614 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2009ffff or 0x806f0a0c2009ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature System x3550 M4 Installation and Service Guide...
Page 615 SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 616 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c200cffff or 0x806f0a0c200cffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 617 CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 618 Memory that has been Detected. May also be shown as 806f0a0c200fffff or 0x806f0a0c200fffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 System x3550 M4 Installation and Service Guide...
Page 619 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. 2. Make sure that ambient temperature is within the specifications. 3.
Page 620 Memory that has been Detected. May also be shown as 806f0a0c2012ffff or 0x806f0a0c2012ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response System x3550 M4 Installation and Service Guide...
Page 621 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. 2. Make sure that ambient temperature is within the specifications. 3.
Page 622 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. System x3550 M4 Installation and Service Guide...
Page 623 2. Make sure that ambient temperature is within the specifications. 3. If a fan has failed, complete the action for a fan failure. 4. Replace DIMM n. (n = DIMM number) • 806f0a0c-2016ffff : An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 624 2. Make sure that ambient temperature is within the specifications. 3. If a fan has failed, complete the action for a fan failure. System x3550 M4 Installation and Service Guide...
Page 625 4. Replace DIMM n. (n = DIMM number) • 806f0a13-0301ffff : A Fatal Bus Error has occurred on system [ComputerSystemElementName]. (CPU 1 PECI) This message is for the use case when an implementation has detected a Bus Fatal Error. May also be shown as 806f0a130301ffff or 0x806f0a130301ffff Severity Error Serviceable...
Page 626 This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. May also be shown as 810102020701ffff or 0x810102020701ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Voltage System x3550 M4 Installation and Service Guide...
Page 627 SNMP Trap ID CIM Information Prefix: PLAT ID: 0481 User Response No action; information only. SysBrd 12V : SysBrd 3.3V : SysBrd 5V : • 81010204-1d01ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan 1A Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted.
Page 628 This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. May also be shown as 810102041d04ffff or 0x810102041d04ffff Severity Info Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 629 Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0481 User Response No action; information only. Fan 4B Tach : • 81010204-1d05ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan 5A Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted.
Page 630 (PCI Riser 1 Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107011001ffff or 0x810107011001ffff Severity Info Serviceable System x3550 M4 Installation and Service Guide...
Page 631 Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0491 User Response No action; information only. • 81010701-1002ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (PCI Riser 2 Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted.
Page 632 (DIMM AB VR Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107011403ffff or 0x810107011403ffff Severity Info System x3550 M4 Installation and Service Guide...
Page 633 Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0491 User Response No action; information only. • 81010701-1404ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (DIMM CD VR Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted.
Page 634 (Mezz Card Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107012c01ffff or 0x810107012c01ffff System x3550 M4 Installation and Service Guide...
Page 635 Severity Info Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0491 User Response No action; information only. • 81010701-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (PCH Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted.
Page 636 (PCI Riser 2 Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011002ffff or 0x810109011002ffff System x3550 M4 Installation and Service Guide...
Page 637 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. • 81010901-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (CPU1 VR Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted.
Page 638 (DIMM CD VR Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011404ffff or 0x810109011404ffff System x3550 M4 Installation and Service Guide...
Page 639 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. • 81010901-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (DIMM EF VR Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted.
Page 640 81010901-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (PCH Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109012d01ffff or 0x810109012d01ffff System x3550 M4 Installation and Service Guide...
Page 641 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. • 81010902-0701ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (SysBrd 12V) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted.
Page 642 (PCI Riser 2 Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011002ffff or 0x81010b011002ffff System x3550 M4 Installation and Service Guide...
Page 643 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. • 81010b01-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (CPU1 VR Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted.
Page 644 (DIMM CD VR Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011404ffff or 0x81010b011404ffff System x3550 M4 Installation and Service Guide...
Page 645 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. • 81010b01-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (DIMM EF VR Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted.
Page 646 (PCH Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b012d01ffff or 0x81010b012d01ffff System x3550 M4 Installation and Service Guide...
Page 647 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. • 81030006-2101ffff : Sensor [SensorElementName] has asserted. (Sig Verify Fail) This message is for the use case when an implementation has detected a Sensor has asserted. May also be shown as 810300062101ffff or 0x810300062101ffff Severity Info...
Page 648 This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal. May also be shown as 810701010c01ffff or 0x810701010c01ffff Severity Info Serviceable System x3550 M4 Installation and Service Guide...
Page 649 Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0521 User Response No action; information only. • 8107010f-2201ffff : Sensor [SensorElementName] has deasserted the transition from normal to non-critical state. (GPT Status) This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal.
Page 650 (CPU 2 OverTemp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702010302ffff or 0x810702010302ffff Severity System x3550 M4 Installation and Service Guide...
Page 651 Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070202-0701ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (SysBrd Vol Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
Page 652 (PS 1 Therm Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702080a01ffff or 0x810702080a01ffff System x3550 M4 Installation and Service Guide...
Page 653 Severity Info Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070208-0a02ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (PS 2 Therm Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
Page 654 81070214-2201ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (TPM Lock) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702142201ffff or 0x810702142201ffff System x3550 M4 Installation and Service Guide...
Page 655 Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070219-0701ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (SysBrd Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
Page 656 (CPU 1 OverTemp) This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable from less severe has deasserted. May also be shown as 810703010301ffff or 0x810703010301ffff System x3550 M4 Installation and Service Guide...
Page 657 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0525 User Response No action; information only. • 81070301-0302ffff : Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. (CPU 2 OverTemp) This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable from less severe has deasserted.
Page 658 (PS2 12V OC Fault) This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable has deasserted. May also be shown as 810706080a02ffff or 0x810706080a02ffff System x3550 M4 Installation and Service Guide...
Page 659 Severity Info Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0531 User Response No action; information only. PS2 12V OV Fault : PS2 12V UV Fault : PS2 12Vaux Fault : •...
Page 660 810b0309-1301ffff : Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has deasserted. (Power Resource) This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient Resources. May also be shown as 810b03091301ffff or 0x810b03091301ffff System x3550 M4 Installation and Service Guide...
Page 661 Severity Info Serviceable Automatically notify support Alert Category Warning - Redundant Power Supply SNMP Trap ID CIM Information Prefix: PLAT ID: 0807 User Response No action; information only. • 810b030c-2581ffff : Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has deasserted. (Backup Memory) This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient Resources.
Page 662 810b050a-1e82ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. (Fan Zone 2) This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Insufficient Resources. May also be shown as 810b050a1e82ffff or 0x810b050a1e82ffff System x3550 M4 Installation and Service Guide...
Page 663 Severity Info Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0811 User Response No action; information only. • 810b050c-2581ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. (Backup Memory) This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Insufficient Resources.
Page 664 816f0008-0a01ffff : [PowerSupplyElementName] has been removed from container [PhysicalPackageElementName]. (Power Supply 1) This message is for the use case when an implementation has detected a Power Supply has been removed. May also be shown as 816f00080a01ffff or 0x816f00080a01ffff System x3550 M4 Installation and Service Guide...
Page 665 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0085 User Response No action; information only. • 816f0008-0a02ffff : [PowerSupplyElementName] has been removed from container [PhysicalPackageElementName]. (Power Supply 2) This message is for the use case when an implementation has detected a Power Supply has been removed.
Page 666 3. Make sure that the disk firmware and RAID controller firmware are at the latest level. 4. Check the SAS cable. • 816f000d-0401ffff : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 1) System x3550 M4 Installation and Service Guide...
Page 667 This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0401ffff or 0x816f000d0401ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response...
Page 668 816f000d-0404ffff : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 4) This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0404ffff or 0x816f000d0404ffff Severity Error Serviceable System x3550 M4 Installation and Service Guide...
Page 669 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2.
Page 670 This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0407ffff or 0x816f000d0407ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 671 CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3. Make sure that the disk firmware and RAID controller firmware are at the latest level. 4.
Page 672 [ComputerSystemElementName]. (All PCI Error) This message is for the use case when an implementation has detected a Fault condition in a slot has been removed. May also be shown as 816f00212582ffff or 0x816f00212582ffff Severity Info Serviceable System x3550 M4 Installation and Service Guide...
Page 673 Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0331 User Response No action; information only. One of PCI Error : • 816f0021-2c01ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system [ComputerSystemElementName]. (Mezz Card Error) This message is for the use case when an implementation has detected a Fault condition in a slot has been removed.
Page 674 • 816f0107-0301ffff : An Over-Temperature Condition has been removed on [ProcessorElementName]. (CPU 1) This message is for the use case when an implementation has detected a Over-Temperature Condition has been Removed for Processor. May also be shown as 816f01070301ffff or 0x816f01070301ffff Severity System x3550 M4 Installation and Service Guide...
Page 675 Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0037 User Response No action; information only. • 816f0107-0302ffff : An Over-Temperature Condition has been removed on [ProcessorElementName]. (CPU 2) This message is for the use case when an implementation has detected a Over-Temperature Condition has been Removed for Processor.
Page 676 • 816f010c-2001ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2001ffff or 0x816f010c2001ffff Severity System x3550 M4 Installation and Service Guide...
Page 677 Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2002ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
Page 678 • 816f010c-2005ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2005ffff or 0x816f010c2005ffff System x3550 M4 Installation and Service Guide...
Page 679 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2006ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 6) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
Page 680 • 816f010c-2009ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 9) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2009ffff or 0x816f010c2009ffff System x3550 M4 Installation and Service Guide...
Page 681 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-200affff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
Page 682 • 816f010c-200dffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c200dffff or 0x816f010c200dffff System x3550 M4 Installation and Service Guide...
Page 683 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-200effff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
Page 684 • 816f010c-2011ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 17) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2011ffff or 0x816f010c2011ffff System x3550 M4 Installation and Service Guide...
Page 685 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2012ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
Page 686 • 816f010c-2015ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 21) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2015ffff or 0x816f010c2015ffff System x3550 M4 Installation and Service Guide...
Page 687 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2016ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 22) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
Page 688 • 816f010c-2581ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2581ffff or 0x816f010c2581ffff System x3550 M4 Installation and Service Guide...
Page 689 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. One of the DIMMs : • 816f010d-0400ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 0) This message is for the use case when an implementation has detected a Drive was Enabled.
Page 690 • 816f010d-0403ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 3) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0403ffff or 0x816f010d0403ffff Severity Info Serviceable System x3550 M4 Installation and Service Guide...
Page 691 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-0404ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 4) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0404ffff or 0x816f010d0404ffff Severity Info...
Page 692 This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0407ffff or 0x816f010d0407ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive System x3550 M4 Installation and Service Guide...
Page 693 SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010f-2201ffff : The System [ComputerSystemElementName] has recovered from a firmware hang. (Firmware Error) This message is for the use case when an implementation has recovered from a System Firmware Hang. May also be shown as 816f010f2201ffff or 0x816f010f2201ffff Severity Info...
Page 694 3. (Trained technician only) Replace the system board (see Removing the system board and Replacing the system board). (n = microprocessor number) • 816f011b-0701ffff : The connector [PhysicalConnectorElementName] configuration error has been repaired. (Front USB) System x3550 M4 Installation and Service Guide...
Page 695 This message is for the use case when an implementation has detected an Interconnect Configuration was Repaired. May also be shown as 816f011b0701ffff or 0x816f011b0701ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0267 User Response No action;...
Page 696 Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0390 User Response No action; information only. • 816f0125-2c01ffff : [ManagedElementName] detected as present. (Mezz Card) System x3550 M4 Installation and Service Guide...
Page 697 This message is for the use case when an implementation has detected a Managed Element is now Present. May also be shown as 816f01252c01ffff or 0x816f01252c01ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0390 User Response...
Page 698 SNMP Trap ID CIM Information Prefix: PLAT ID: 0045 User Response No action; information only. One of the CPUs : • 816f020d-0400ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 0) System x3550 M4 Installation and Service Guide...
Page 699 This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0400ffff or 0x816f020d0400ffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response...
Page 700 May also be shown as 816f020d0403ffff or 0x816f020d0403ffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 701 • 816f020d-0404ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 4) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0404ffff or 0x816f020d0404ffff Severity Info Serviceable...
Page 702 May also be shown as 816f020d0407ffff or 0x816f020d0407ffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 703 • 816f0308-0a01ffff : [PowerSupplyElementName] has returned to a Normal Input State. (Power Supply 1) This message is for the use case when an implementation has detected a Power Supply that has input that has returned to normal. May also be shown as 816f03080a01ffff or 0x816f03080a01ffff Severity Info Serviceable...
Page 704 May also be shown as 816f030c2002ffff or 0x816f030c2002ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 705 • 816f030c-2003ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 3) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2003ffff or 0x816f030c2003ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 706 May also be shown as 816f030c2006ffff or 0x816f030c2006ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 707 • 816f030c-2007ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 7) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2007ffff or 0x816f030c2007ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 708 May also be shown as 816f030c200affff or 0x816f030c200affff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 709 • 816f030c-200bffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 11) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c200bffff or 0x816f030c200bffff Severity Info Serviceable Automatically notify support Alert Category...
Page 710 May also be shown as 816f030c200effff or 0x816f030c200effff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 711 • 816f030c-200fffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 15) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c200fffff or 0x816f030c200fffff Severity Info Serviceable Automatically notify support Alert Category...
Page 712 May also be shown as 816f030c2012ffff or 0x816f030c2012ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 713 • 816f030c-2013ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 19) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2013ffff or 0x816f030c2013ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 714 May also be shown as 816f030c2016ffff or 0x816f030c2016ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 715 • 816f030c-2017ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 23) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2017ffff or 0x816f030c2017ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 716 May also be shown as 816f040c2001ffff or 0x816f040c2001ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 717 • 816f040c-2002ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2002ffff or 0x816f040c2002ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 718 May also be shown as 816f040c2005ffff or 0x816f040c2005ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 719 • 816f040c-2006ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 6) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2006ffff or 0x816f040c2006ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 720 May also be shown as 816f040c2009ffff or 0x816f040c2009ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 721 • 816f040c-200affff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c200affff or 0x816f040c200affff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 722 May also be shown as 816f040c200dffff or 0x816f040c200dffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 723 • 816f040c-200effff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 14) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c200effff or 0x816f040c200effff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 724 May also be shown as 816f040c2011ffff or 0x816f040c2011ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 725 • 816f040c-2012ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 18) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2012ffff or 0x816f040c2012ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 726 May also be shown as 816f040c2015ffff or 0x816f040c2015ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 727 • 816f040c-2016ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 22) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2016ffff or 0x816f040c2016ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 728 May also be shown as 816f040c2581ffff or 0x816f040c2581ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. One of the DIMMs : System x3550 M4 Installation and Service Guide...
Page 729 • 816f0413-2582ffff : A PCI PERR recovery has occurred on system [ComputerSystemElementName]. (PCIs) This message is for the use case when an implementation has detected a PCI PERR recovered. May also be shown as 816f04132582ffff or 0x816f04132582ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Other...
Page 730 May also be shown as 816f05072584ffff or 0x816f05072584ffff Severity Info Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0063 User Response No action; information only. One of the CPUs : System x3550 M4 Installation and Service Guide...
Page 731 • 816f050c-2001ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2001ffff or 0x816f050c2001ffff Severity Info Serviceable...
Page 732 May also be shown as 816f050c2004ffff or 0x816f050c2004ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 733 • 816f050c-2005ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2005ffff or 0x816f050c2005ffff Severity Info Serviceable...
Page 734 May also be shown as 816f050c2008ffff or 0x816f050c2008ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 735 • 816f050c-2009ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 9) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2009ffff or 0x816f050c2009ffff Severity Info Serviceable...
Page 736 May also be shown as 816f050c200cffff or 0x816f050c200cffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 737 • 816f050c-200dffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c200dffff or 0x816f050c200dffff Severity Info Serviceable...
Page 738 May also be shown as 816f050c2010ffff or 0x816f050c2010ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 739 • 816f050c-2011ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 17) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2011ffff or 0x816f050c2011ffff Severity Info Serviceable...
Page 740 May also be shown as 816f050c2014ffff or 0x816f050c2014ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 741 • 816f050c-2015ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 21) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2015ffff or 0x816f050c2015ffff Severity Info Serviceable...
Page 742 May also be shown as 816f050c2018ffff or 0x816f050c2018ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 743 • 816f050c-2581ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2581ffff or 0x816f050c2581ffff Severity Info Serviceable...
Page 744 May also be shown as 816f050d0402ffff or 0x816f050d0402ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. System x3550 M4 Installation and Service Guide...
Page 745 • 816f050d-0403ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 3) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0403ffff or 0x816f050d0403ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
Page 746 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-0407ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 7) System x3550 M4 Installation and Service Guide...
Page 747 This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0407ffff or 0x816f050d0407ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response...
Page 748 No action; information only. One of the CPUs : • 816f0608-1301ffff : [PowerSupplyElementName] Configuration is OK. (PS Configuration) This message is for the use case when an implementation when a Power Supply configuration is OK. System x3550 M4 Installation and Service Guide...
Page 749 May also be shown as 816f06081301ffff or 0x816f06081301ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0105 User Response No action; information only. • 816f060d-0400ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 0) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 750 • 816f060d-0403ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 3) This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0403ffff or 0x816f060d0403ffff System x3550 M4 Installation and Service Guide...
Page 751 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0404ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 4) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 752 • 816f060d-0407ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 7) This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0407ffff or 0x816f060d0407ffff Severity Info System x3550 M4 Installation and Service Guide...
Page 753 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f070c-2001ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 1) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
Page 754 816f070c-2004ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 4) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2004ffff or 0x816f070c2004ffff System x3550 M4 Installation and Service Guide...
Page 755 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2005ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 5) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
Page 756 816f070c-2008ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 8) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2008ffff or 0x816f070c2008ffff System x3550 M4 Installation and Service Guide...
Page 757 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2009ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 9) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
Page 758 816f070c-200cffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 12) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c200cffff or 0x816f070c200cffff System x3550 M4 Installation and Service Guide...
Page 759 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-200dffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 13) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
Page 760 816f070c-2010ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 16) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2010ffff or 0x816f070c2010ffff System x3550 M4 Installation and Service Guide...
Page 761 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2011ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 17) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
Page 762 816f070c-2014ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 20) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2014ffff or 0x816f070c2014ffff System x3550 M4 Installation and Service Guide...
Page 763 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2015ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 21) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
Page 764 816f070c-2018ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 24) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2018ffff or 0x816f070c2018ffff System x3550 M4 Installation and Service Guide...
Page 765 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2581ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (All DIMMS) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
Page 766 816f070d-0402ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 2) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0402ffff or 0x816f070d0402ffff System x3550 M4 Installation and Service Guide...
Page 767 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-0403ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 3) This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
Page 768 816f070d-0406ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 6) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0406ffff or 0x816f070d0406ffff System x3550 M4 Installation and Service Guide...
Page 769 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-0407ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 7) This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
Page 770 • 816f0807-2584ffff : [ProcessorElementName] has been Enabled. (All CPUs) This message is for the use case when an implementation has detected a Processor has been Enabled. May also be shown as 816f08072584ffff or 0x816f08072584ffff Severity Info Serviceable System x3550 M4 Installation and Service Guide...
Page 771 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0060 User Response No action; information only. One of the CPUs : • 816f0813-2581ffff : System [ComputerSystemElementName]has recovered from an Uncorrectable Bus Error. (DIMMs) This message is for the use case when an implementation has detected a that a system has recovered from a Bus Uncorrectable Error.
Page 772 • 816f090c-2001ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 1) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2001ffff or 0x816f090c2001ffff Severity Info System x3550 M4 Installation and Service Guide...
Page 773 Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-2002ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 2) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2002ffff or 0x816f090c2002ffff Severity Info...
Page 774 • 816f090c-2005ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 5) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2005ffff or 0x816f090c2005ffff Severity Info Serviceable System x3550 M4 Installation and Service Guide...
Page 775 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-2006ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 6) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2006ffff or 0x816f090c2006ffff Severity Info...
Page 776 Throttled. (DIMM 9) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2009ffff or 0x816f090c2009ffff Severity Info Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 777 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-200affff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 10) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c200affff or 0x816f090c200affff Severity Info...
Page 778 This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c200dffff or 0x816f090c200dffff Severity Info Serviceable Automatically notify support Alert Category System - Other System x3550 M4 Installation and Service Guide...
Page 779 SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-200effff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 14) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c200effff or 0x816f090c200effff Severity Info...
Page 780 This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2011ffff or 0x816f090c2011ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 781 CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-2012ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 18) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2012ffff or 0x816f090c2012ffff Severity Info...
Page 782 This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2015ffff or 0x816f090c2015ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 System x3550 M4 Installation and Service Guide...
Page 783 User Response No action; information only. • 816f090c-2016ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 22) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2016ffff or 0x816f090c2016ffff Severity Info Serviceable...
Page 784 Degraded state. May also be shown as 816f0a070301ffff or 0x816f0a070301ffff Severity Info Serviceable Automatically notify support Alert Category Warning - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0039 User Response System x3550 M4 Installation and Service Guide...
Page 785 No action; information only. • 816f0a07-0302ffff : The Processor [ProcessorElementName] is no longer operating in a Degraded State. (CPU 2) This message is for the use case when an implementation has detected a Processor is no longer running in the Degraded state. May also be shown as 816f0a070302ffff or 0x816f0a070302ffff Severity Info...
Page 786 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2003ffff or 0x816f0a0c2003ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information System x3550 M4 Installation and Service Guide...
Page 787 Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-2004ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
Page 788 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2007ffff or 0x816f0a0c2007ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID System x3550 M4 Installation and Service Guide...
Page 789 CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-2008ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
Page 790 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c200bffff or 0x816f0a0c200bffff Severity Info Serviceable Automatically notify support Alert Category System x3550 M4 Installation and Service Guide...
Page 791 Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-200cffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
Page 792 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c200fffff or 0x816f0a0c200fffff Severity Info Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 793 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-2010ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 16) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
Page 794 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2013ffff or 0x816f0a0c2013ffff Severity Info Serviceable System x3550 M4 Installation and Service Guide...
Page 795 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-2014ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 20) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
Page 796 [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 23) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2017ffff or 0x816f0a0c2017ffff Severity System x3550 M4 Installation and Service Guide...
Page 797 Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-2018ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 24) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
Page 798 Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0245 User Response 1. (Trained technician only) Replace microprocessor n (see Removing a microprocessor and heat sink and Replacing a microprocessor and heat sink). System x3550 M4 Installation and Service Guide...
Page 799: Imm Events That Automatically Notify Support
2. If the problem persists and there is no other CPU with the same error indication, replace the system board. 3. (Trained technician only) Replace the system board (see Removing the system board and Replacing the system board). (n = microprocessor number) IMM Events that automatically notify Support You can configure the IBM Flex System Manager or the CMM to automatically notify Support (also known as call home) if certain types of errors are encountered.
Page 800 806f010c-2012ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18) 806f010c-2013ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 19) 806f010c-2014ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 20) System x3550 M4 Installation and Service Guide...
Page 801 Table 28. Events that automatically notify Support (continued) Automatically Event ID Message String Notify Support 806f010c-2015ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 21) 806f010c-2016ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 22) 806f010c-2017ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 802 Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) 806f050c-200bffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 11) 806f050c-200cffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) System x3550 M4 Installation and Service Guide...
Page 803 Table 28. Events that automatically notify Support (continued) Automatically Event ID Message String Notify Support 806f050c-200dffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13) 806f050c-200effff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14) 806f050c-200fffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 804 806f0813-2581ffff A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (DIMMs) 806f0813-2582ffff A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (PCIs) A Uncorrectable Bus Error has occurred on system 806f0813-2584ffff [ComputerSystemElementName]. (CPUs) System x3550 M4 Installation and Service Guide...
Page 805: Appendix B. Uefi/Post Diagnostic Codes
Perform the steps in the order shown until the problem is solved. After you perform all of the actions that are described in this field, if you cannot solve the problem, contact Lenovo Support. The following is the list of the UEFI/POST error codes and suggested actions to correct the detected problems.
Page 806 3. (Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if socket is damaged. • I.18007 [I.18007] A power segment mismatch has been detected for one or more processor packages. System x3550 M4 Installation and Service Guide...
Page 807 Explanation: Processors have mismatched Power Segments Severity Error User Response Complete the following steps: 1. Processors installed do not have the same power requirements 2. Ensure that all Processors have matching power requirements (such as 65, 95, or 130 Watts) 3.
Page 808 3. (Trained Service technician only) Replace the system board. • I.1800D [I.1800D] A cache associativity mismatch has been detected for one or more processor packages. Explanation: Processors have one or more cache levels with mismatched associativity Severity System x3550 M4 Installation and Service Guide...
Page 809 Error User Response Complete the following steps: 1. Verify that matching Processors are installed in the correct Processor sockets according to the service information for this product. 2. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
Page 810 Gen1/Gen2 settings can be configured via F1 Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility. 4. Replace adapter. System x3550 M4 Installation and Service Guide...
Page 811 • I.3048005 [I.3048005] UEFI has booted from the backup flash bank. Explanation: Booting Backup UEFI Image Severity Info User Response Complete the following steps: 1. Refer to service information for this product section on UEFI Recovery to return system to primary bank.
Page 812 • I.580A5 [I.580A5] Mirror Fail-over complete. DIMM number % has failed over to to the mirrored copy. Explanation: DIMM Mirror Fail-over Detected Severity Info User Response Complete the following steps: 1. Check the system-event log for uncorrected DIMM failures and replace those DIMMs. System x3550 M4 Installation and Service Guide...
Page 813 • I.580A6 [I.580A6] Memory spare copy has completed successfully. Explanation: Spare Copy Complete Severity Info User Response Complete the following steps: 1. Check system log for related DIMM failures and replace those DIMMs. • S.1100B [S.1100B] CATERR(IERR) has asserted on processor %. Explanation: Processor CATERR(IERR) has asserted Severity Error...
Page 814 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. (Trained service technician only) Replace the system board. • S.3028002 [S.3028002] Boot permission timeout detected. Explanation: Boot Permission Negotiation Timeout System x3550 M4 Installation and Service Guide...
Page 815 Severity Error User Response Complete the following steps: 1. Check CMM/IMM logs for communication errors and resolve. 2. Reseat system 3. If problem persists escalate to the next level of support • S.3030007 [S.3030007] A firmware fault has been detected in the UEFI image. Explanation: Internal UEFI Firmware Fault Detected, System halted Severity Error...
Page 816 Complete the following steps: 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. (Trained service technician only) Replace the system board. System x3550 M4 Installation and Service Guide...
Page 817 • S.3108007 [S.3108007 ] The default system settings have been restored. Explanation: System Configuration Restored to Defaults Severity Error User Response Complete the following steps: 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
Page 818 S.51009 [S.51009] No system memory has been detected. Explanation: No Memory Detected Severity Error User Response Complete the following steps: 1. Make sure that one or more DIMMs are installed in the server. System x3550 M4 Installation and Service Guide...
Page 819 2. If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, verify that all DIMM connectors are enabled using the Setup utility or the Advanced Settings Utility (ASU). 3. Re-Install all DIMMs verifying the correct population sequence, according to the service information for this product.
Page 820 User Response Complete the following steps: 1. If the Processor or firmware was just updated, check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. System x3550 M4 Installation and Service Guide...
Page 821 2. (Trained service technician only) If there are multiple Processor’s, swap Processor’s to move affected Processor to another Processor socket and retry. If problem follows the affected Processor, or this is a single Processor system, replace the Processor. Inspect Processor socket on each Processor removal and replace system board first if damaged or mis-aligned pins are found.
Page 822 1. Reboot the system. 2. If problem persists, switch to backup UEFI or reflash current UEFI image. 3. (Trained Service Technician Only) Replace system board. • W.305800D [W.305800D] DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'. System x3550 M4 Installation and Service Guide...
Page 823 Explanation: DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot' Severity Warning User Response Complete the following steps: 1. Reboot the system to reconnect the controller. 2. If problem persists, switch to backup UEFI or reflash current UEFI image. 3. (Trained Service Technician Only) Replace system board. •...
Page 824 6. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents. 7. Trained Service technician only) Replace the system board. • W.3818005 [W.3818005] The CRTM flash driver could not successfully flash the staging area. The update was aborted Explanation: CRTM Update Aborted Severity System x3550 M4 Installation and Service Guide...
Page 825 Warning User Response Complete the following steps: 1. Continue booting system. If system does not reset, manually reset the system. 2. If the error is not reported on the subsequent boot, no additional recovery action is required. 3. If the event persists, continue booting system and reflash UEFI image. 4.
Page 826 W.580A1 [W.580A1] Invalid memory configuration for Mirror Mode. Please correct memory configuration. Explanation: Unsupported DIMM Population for Mirror Mode Severity Error User Response Complete the following steps: 1. If a DIMM connector error LED is lit, resolve the failure. System x3550 M4 Installation and Service Guide...
Page 827 2. Make sure that the DIMM connectors are correctly populated for mirroring mode, according to the service information for this product. • W.580A2 [W.580A2] Invalid memory configuration for Sparing Mode. Please correct memory configuration. Explanation: Unsupported DIMM Population for Spare Mode Severity Error User Response...
Page 828 System x3550 M4 Installation and Service Guide...
Page 829: Appendix C. Dsa Diagnostic Test Results
Latest level of BMC/IMM • 405-001-000 : BRCM:TestMIIRegisters Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM © Copyright Lenovo 2012, 2015...
Page 830 Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-004-000 : BRCM:TestInterrupt Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 831 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-005-000 : BRCM:TestLoopbackMAC Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA –...
Page 832 405-801-000 : BRCM:TestMIIRegisters Test Aborted The MII register test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 833 • 405-802-000 : BRCM:TestEEPROM Test Aborted The EEPROM test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-803-000 : BRCM:TestInternalMemory Test Aborted The internal memory test was canceled.
Page 834 Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-807-000 : BRCM:TestLEDs Test Aborted Verification of status LEDs was canceled. Recoverable System x3550 M4 Installation and Service Guide...
Page 835 Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-900-000 : BRCM:TestControlRegisters Test Failed A failure was detected while testing internal MAC registers Recoverable Severity Error Serviceable Automatically notify support User Response...
Page 836 Guide" for the next corrective action. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-903-000 : BRCM:TestInternalMemory Test Failed A failure was detected while testing internal memory. Recoverable Severity System x3550 M4 Installation and Service Guide...
Page 837 Error Serviceable Automatically notify support User Response Complete the following steps: 1. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. 2.
Page 838 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 839: Dsa Brocade Test Results
• 405-907-000 : BRCM:TestLEDs Test Failed A failure was detected while verifying operation of the status LEDs. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
Page 840 The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 218-003-000 : Brocade:PCILoopbackTest Passed The test passed. Recoverable System x3550 M4 Installation and Service Guide...
Page 841 Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 218-004-000 : Brocade:ExternalEthLoopbackTest Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website –...
Page 842 Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 218-801-000 : Brocade:ExternalLoopbackTest Aborted The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 843 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 218-802-000 : Brocade:SerdesLoopbackTest Aborted The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA –...
Page 844 Latest level of BMC/IMM • 218-806-000 : Brocade:InternalLoopbackTest Aborted The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 845 • 218-900-000 : Brocade:MemoryTest Failed A failure was detected while testing the adapter memory. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1. Rerun the test. 2. Verify whether the firmware is at proper level. 3.
Page 846 User Response Complete the following steps: 1. Rerun the test. 2. Verify whether the firmware is at proper level. 3. Rerun the test. 4. If the problem remains, contact your IBM technical-support representative. System x3550 M4 Installation and Service Guide...
Page 847 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 218-904-000 : Brocade:ExternalEthLoopbackTest Failed A failure was detected during the Loopback test. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 848: Dsa Checkpoint Panel Test Results
The following messages can result when you run the checkpoint panel test. Test results for the DSA checkpoint panel test The following messages can result when you run the DSA checkpoint panel test. • 180-000-000 : Check-point Panel Test Passed Check-point Panel Test Passed. System x3550 M4 Installation and Service Guide...
Page 849 Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 180-801-000 : Check-point Panel Test Aborted Check-point Panel Test Aborted. BMC is unable to verify that the operator information panel cable is connected.
Page 850: Dsa Cpu Stress Test Results
The following messages can result when you run the DSA CPU stress test. • 089-000-000 : CPU Stress Test Passed CPU Stress Test Passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA System x3550 M4 Installation and Service Guide...
Page 851 – Latest level of BMC/IMM • 089-801-000 : CPU Stress Test Aborted CPU Stress Test Aborted. Internal Program Error. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Turn off and restart the system. 2. Make sure that the DSA Diagnostic code is at the latest level. 3.
Page 852 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 089-804-000 : CPU Stress Test Aborted CPU Stress Test Aborted. User pressed Ctrl-C. Recoverable Severity Warning Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 853: Dsa Emulex Adapter Test Results
Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 089-901-000 : CPU Stress Test Failed CPU Stress Test Failed. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 854 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 516-002-000 : ELXUCNA: ELXUCNA: NIC LED(Beacon)Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links System x3550 M4 Installation and Service Guide...
Page 855 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 516-800-000 : ELXUCNA: NIC MAC LoopBackTest Aborted Loopback testing at the MAC layer was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website –...
Page 856 Latest level of DSA – Latest level of BMC/IMM • 516-901-000 : ELXUCNA: NIC PHY LoopBackTest Failed A failure was detected during the loopback test at the physical layer. Recoverable Severity Error Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 857: Dsa Exa Port Ping Test Results
User Response Complete the following steps: 1. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide"...
Page 858 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 401-802-000 : EXA Port Ping Test Aborted EXA Port Ping Test Aborted. Port connections may not be correct. Recoverable System x3550 M4 Installation and Service Guide...
Page 859 Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Remove power cables, wait for 45 seconds, reconnect and rerun the test. 2. Make sure that the scalability cable connections are as per specification. 3. Make sure that DSA and BIOS/uEFI are at the latest level. 4.
Page 860: Dsa Hard Drive Test Results
Complete the following steps: 1. Check cable connections. 2. Rerun the test. 3. Verify that Hard drive supports self test and self test logging. 4. If the problem remains, contact your technical-support representative. Related links System x3550 M4 Installation and Service Guide...
Page 861: Dsa Intel Network Test Results
– IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 217-900-000 : HDD Test Failed HDD Test Failed. The hard drive self-test detected a failure. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 862 406-002-000 : IANet:FIFO Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 406-003-000 : IANet:Interrupts Test Passed System x3550 M4 Installation and Service Guide...
Page 863 The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 406-004-000 : IANet:Loopback Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links –...
Page 864 Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 406-803-000 : IANet:Interrupts Test Aborted Interrupt test was canceled. Recoverable Severity Warning System x3550 M4 Installation and Service Guide...
Page 865 Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 406-804-000 : IANet:Loopback Test Aborted Loopback test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website –...
Page 866 Complete the following steps: 1. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. System x3550 M4 Installation and Service Guide...
Page 867 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 868: Dsa Lsi Hard Drive Test Results
407-000-000 : LSIESG:DiskDefaultDiagnostic Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 407-800-000 : LSIESG:DiskDefaultDiagnostic Test Aborted System x3550 M4 Installation and Service Guide...
Page 869: Dsa Mellanox Adapter Test Results
The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 407-900-000 : LSIESG:DiskDefaultDiagnostic Test Failed The hard drive self-test detected a failure. Recoverable Severity Error...
Page 870: Test Results For The Dsa Mellanox Adapter Test
Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 408-800-000 : MLNX:MLNX_DiagnosticTestEthernetPort Test Aborted Port Test was canceled. Recoverable Severity Warning Serviceable System x3550 M4 Installation and Service Guide...
Page 871 Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 408-801-000 : MLNX:MLNX_DiagnosticTestIBPort Test Aborted Port Test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website –...
Page 872: Dsa Memory Isolation Test Results
Test results for the DSA memory isolation test The following messages can result when you run the DSA memory isolation test. • 201-000-000 : Standalone Memory Test Passed Quick/Full Memory Test All CPUs Passed. Recoverable Severity Event Serviceable System x3550 M4 Installation and Service Guide...
Page 873 Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-000-001 : Standalone Memory Test Passed Quick/Full Memory Test CPU 1 Passed. Recoverable Severity Event Serviceable Automatically notify support Related links –...
Page 874 Unable to Locate SMBIOS key "_SM_". Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. System x3550 M4 Installation and Service Guide...
Page 875 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links –...
Page 876 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-812-000 : Standalone Memory Test Aborted Memory test is not supported for this system. Recoverable Severity System x3550 M4 Installation and Service Guide...
Page 877 Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 878 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 879 • 201-813-000 : Standalone Memory Test Aborted Chipset Error: Can not turn OFF ECC error reporting in CPU. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
Page 880 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3550 M4 Installation and Service Guide...
Page 881 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA –...
Page 882 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-814-003 : Standalone Memory Test Aborted Chipset Error: Can not disable Scubbing feature for CPU. Recoverable Severity Warning System x3550 M4 Installation and Service Guide...
Page 883 Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 884 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 885 • 201-815-003 : Standalone Memory Test Aborted Program Error with Quick Memory Menu Option Selection. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
Page 886 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3550 M4 Installation and Service Guide...
Page 887 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA –...
Page 888 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-818-002 : Standalone Memory Test Aborted Unable to Locate SMBIOS key "_SM_". Recoverable Severity Warning System x3550 M4 Installation and Service Guide...
Page 889 Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 890 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 891 • 201-819-002 : Standalone Memory Test Aborted The start-end address ranges in the restricted area of the memory. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
Page 892 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3550 M4 Installation and Service Guide...
Page 893 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA –...
Page 894 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-821-001 : Standalone Memory Test Aborted Variable range MTRR registers are larger than fixed range MTRR registers. Recoverable Severity Warning System x3550 M4 Installation and Service Guide...
Page 895 Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 896 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 897 • 201-822-001 : Standalone Memory Test Aborted Invalid MTRR service request. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
Page 898 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3550 M4 Installation and Service Guide...
Page 899 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA –...
Page 900 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-826-000 : Standalone Memory Test Aborted BIOS: Memory Controller has been disabled. Go to Setup and Enable Memory Controller. Recoverable System x3550 M4 Installation and Service Guide...
Page 901 Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 902 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA System x3550 M4 Installation and Service Guide...
Page 903 – Latest level of BMC/IMM • 201-827-000 : Standalone Memory Test Aborted BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 904 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3550 M4 Installation and Service Guide...
Page 905 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA –...
Page 906 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-844-003 : Standalone Memory Test Aborted Chipset Error: Problem in masking MSR machine check control MASK registers. Recoverable Severity Warning System x3550 M4 Installation and Service Guide...
Page 907 Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 908 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 909 • 201-845-003 : Standalone Memory Test Aborted Chipset Error: Problem clearing MSR machine check control registers. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
Page 910 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3550 M4 Installation and Service Guide...
Page 911 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA –...
Page 912 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-860-002 : Standalone Memory Test Aborted No OEM0 type 1 found. Recoverable Severity Warning System x3550 M4 Installation and Service Guide...
Page 913 Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 914 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 915 • 201-861-002 : Standalone Memory Test Aborted No SRAT type 1 found. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
Page 916 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3550 M4 Installation and Service Guide...
Page 917 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA –...
Page 918 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-863-001 : Standalone Memory Test Aborted No IBMERROR key in OEM1 structure. Recoverable Severity Warning System x3550 M4 Installation and Service Guide...
Page 919 Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 920 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 921 • 201-864-001 : Standalone Memory Test Aborted No GAS located in OEM1. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
Page 922 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3550 M4 Installation and Service Guide...
Page 923 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA –...
Page 924 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-866-000 : Standalone Memory Test Aborted EFI-SAL Invalid parameter from GetMemoryMap function. Recoverable Severity Warning System x3550 M4 Installation and Service Guide...
Page 925 Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 926 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 927 • 201-867-000 : Standalone Memory Test Aborted EFI/SAL: Buffer not allocated. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
Page 928 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3550 M4 Installation and Service Guide...
Page 929 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA –...
Page 930 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-868-003 : Standalone Memory Test Aborted EFI/SAL: Buffer allocated in GetMemoryMap too small. Recoverable Severity Warning System x3550 M4 Installation and Service Guide...
Page 931 Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 932 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 933 • 201-869-003 : Standalone Memory Test Aborted EFI/SAL Invalid parameter from GetMemoryMap function. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
Page 934 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3550 M4 Installation and Service Guide...
Page 935 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA –...
Page 936 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-871-002 : Standalone Memory Test Aborted Data Mis-compare encountered. Recoverable Severity Warning System x3550 M4 Installation and Service Guide...
Page 937 Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 938 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 939 • 201-877-002 : Standalone Memory Test Aborted BIOS: Sparing in Extended PCI reg. must be OFF. Go to setup and disable sparing. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
Page 940 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3550 M4 Installation and Service Guide...
Page 941 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA –...
Page 942 Latest level of DSA – Latest level of BMC/IMM • 201-885-001 : Standalone Memory Test Aborted Processor does not support MTRR register manipulation. Can not write to memory without cache. Recoverable Severity Warning System x3550 M4 Installation and Service Guide...
Page 943 Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 944 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 945 • 201-886-001 : Standalone Memory Test Aborted Memory Upper limit is less than 16 Mbytes. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
Page 946 201-899-000 : Standalone Memory Test Aborted Memory Diagnostics Test Aborted by user. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 947 • 201-899-001 : Standalone Memory Test Aborted Memory Diagnostics Test Aborted by user. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-899-002 : Standalone Memory Test Aborted Memory Diagnostics Test Aborted by user.
Page 948 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-901-001 : Standalone Memory Test Failed Memory Diagnostics Test Failed. Recoverable Severity Error Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 949 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
Page 950: Dsa Memory Stress Test Results
The following messages can result when you run the memory stress test. Test results for the DSA memory stress test The following messages can result when you run the DSA memory stress test. • 202-000-000 : MemStr Test Passed Test Passed. Recoverable Severity Event System x3550 M4 Installation and Service Guide...
Page 951 Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 202-801-000 : MemStr Test Aborted Internal program error. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 952 2. Make sure that the DSA Diagnostic code is at the latest level. 3. Turn off the system and disconnect it from power. 4. Reseat the memory cards and DIMMs. 5. Reconnect the system to power and turn the system on. System x3550 M4 Installation and Service Guide...
Page 953: Dsa Nvidia Gpu Test Results
6. Run the test again. 7. Execute the standard DSA memory diagnostics to validate all memory. 8. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links –...
Page 954: Test Results For The Dsa Nvidia Gpu Test
Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 409-004-000 : Nvidia::DiagnosticServiceProvider::Query Test Passed Nvidia GPU Query test passed. Recoverable Severity Event Serviceable System x3550 M4 Installation and Service Guide...
Page 955 Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 409-005-000 : Nvidia::DiagnosticServiceProvider::Matrix Test Passed Nvidia GPU Matrix test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website –...
Page 956 Latest level of BMC/IMM • 409-804-000 : Nvidia::DiagnosticServiceProvider::Query Test Aborted Nvidia GPU Query test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA System x3550 M4 Installation and Service Guide...
Page 957 – Latest level of BMC/IMM • 409-805-000 : Nvidia::DiagnosticServiceProvider::Matrix Test Aborted Nvidia GPU Matrix test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 958 5. If the problem remains, contact your IBM technical-support representative. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 409-904-000 : Nvidia::DiagnosticServiceProvider::Query Test Failed System x3550 M4 Installation and Service Guide...
Page 959 Nvidia GPU Query Test Failed. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1. Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU. Then power cycle the system. 2. Verify that the power connectors to the GPU are connected firmly. Then power cycle the system. 3.
Page 960: Dsa Optical Drive Test Results
Test results for the DSA optical drive test The following messages can result when you run the DSA optical drive test. • 215-000-000 : Optical Drive Test Passed Optical Drive Test Passed. Recoverable System x3550 M4 Installation and Service Guide...
Page 961 Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 215-801-000 : Optical Drive Test Aborted Optical Drive Test Aborted. Unable to communicate with driver. Recoverable Severity Warning Serviceable Automatically notify support...
Page 962 2. Run the test again 3. Turn off and restart the system. 4. Run the test again. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM System x3550 M4 Installation and Service Guide...
Page 963 • 215-804-000 : Optical Drive Test Aborted Optical Drive Test Aborted. The media tray is open. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Close the media tray and wait for 15 seconds for the media to be recognized. Run the test again. 2.
Page 964 – Latest level of DSA – Latest level of BMC/IMM • 215-903-000 : Optical Drive Test Aborted Optical Drive Test Aborted. Could not access the device. Recoverable Severity Warning Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 965: Dsa System Management Test Results
User Response Complete the following steps: 1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized. Rerun the test. 2. Check the drive cabling for loose or broken connections at both ends or damage to the cable. Replace the cable if damage is present.
Page 966 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-803-001 : IMM I2C Test Aborted Node Busy. Try later. System x3550 M4 Installation and Service Guide...
Page 967 Recoverable Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2.
Page 968 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-807-001 : IMM I2C Test Aborted Out of space. Recoverable Severity Warning System x3550 M4 Installation and Service Guide...
Page 969 Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links –...
Page 970 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-811-001 : IMM I2C Test Aborted Request data field length limit exceeded. Recoverable Severity Warning Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 971 User Response Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links –...
Page 972 Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. System x3550 M4 Installation and Service Guide...
Page 973 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-816-001 : IMM I2C Test Aborted Command illegal for specified sensor or record type. Recoverable Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1.
Page 974 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – IBM Support website – Latest level of DSA System x3550 M4 Installation and Service Guide...
Page 975 – Latest level of BMC/IMM • 166-820-001 : IMM I2C Test Aborted Command response could not be provided. Device in firmware update mode. Recoverable Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1.
Page 976 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-824-001 : IMM I2C Test Aborted System x3550 M4 Installation and Service Guide...
Page 977 Cannot execute command. Recoverable Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2.
Page 978 2. Make sure that DSA and BMC/IMM are at the latest level. 3. Run the test again. 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links System x3550 M4 Installation and Service Guide...
Page 979 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-907-001 : IMM I2C Test Failed IMM Indicates failure in LM75 device bus (BUS 6). Recoverable Severity Error Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1.
Page 980: Dsa Tape Drive Test Results
IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 264-901-000 : Tape Test Failed An error was found in the tape alert log. Recoverable Severity Error Serviceable Automatically notify support System x3550 M4 Installation and Service Guide...
Page 981 User Response Complete the following steps: 1. Clean the tape drive using the appropriate cleaning media and install new media. 2. Run the test again. 3. Clear the error log. 4. Run the test again. 5. Make sure that the drive firmware is at the latest level. 6.
Page 982 5. Rerun the test after upgrading to the latest firmware level. 6. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links System x3550 M4 Installation and Service Guide...
Page 983 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 264-905-000 : Tape Test Failed Tape Test Failed. Software error: invalid request. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 984 1. Clean the tape drive using the appropriate cleaning media and install new media. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 264-908-000 : Tape Test Failed An error was found in getting tape capacity. Recoverable Severity System x3550 M4 Installation and Service Guide...
Page 985 Error Serviceable Automatically notify support User Response Complete the following steps: 1. Make sure that medium is present. 2. Clean the tape drive using the appropriate cleaning media and install new media. Related links – IBM Support website – Latest level of DSA –...
Page 986 System x3550 M4 Installation and Service Guide...
Page 987: Appendix D. Getting Help And Technical Assistance
Before you call, make sure that you have taken these steps to try to solve the problem yourself. If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call.
Page 988: Using The Documentation
• Secure upload with the system serial number: https://www.ecurep.ibm.com/app/upload_hw Creating a personalized support web page You can create a personalized support web page by identifying Lenovo products that are of interest to you. System x3550 M4 Installation and Service Guide...
Page 989: Software Service And Support
IBM is Lenovo's preferred service provider for the System x, Flex System and NeXtScale System products. You can receive hardware service through your Lenovo reseller or from IBM. To locate a reseller authorized by Lenovo to provide warranty service, go to http://www.ibm.com/partnerworld and click Business Partner Locator.
Page 990 System x3550 M4 Installation and Service Guide...
Page 991: Appendix E. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Page 992: Trademarks
(TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.
Page 993: Particulate Contamination
If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.
Page 994: Industry Canada Class A Emission Compliance Statement
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.
Page 995: Japan Vcci Class A Statement
Geräte der Klasse A. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A.
Page 996: Korea Communications Commission (Kcc) Statement
This is electromagnetic wave compatibility equipment for business (Type A). Sellers and users need to pay attention to it. This is for any areas other than home. Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement Taiwan Class A compliance statement System x3550 M4 Installation and Service Guide...
Page 997: Index
RAID adapter ServerGuide Setup and Installation CD removing Setup utility replacing configuration programs battery, RAID adapter configuring installing RAID arrays removing with ServerGuide replacing configuring hardware battery, system configuring your server removing connecting replacing © Copyright Lenovo 2012, 2015...
Page 998 (2DPC) DVD drive requirement 45, 214 general DIMM installation sequence 48, 217 hard disk drive memory mirrored channel 49, 217 hypervisor flash device rank sparing 50, 218 intermittent display problems keyboard System x3550 M4 Installation and Service Guide...
Page 999 RAID adapter hot-swap hard disk drive installing installing removing replacing replacing hot-swap hard disk drives front removing view hypervisor flash device front view problems connectors LED location © Copyright Lenovo 2012, 2015...
Page 1000 Business Partners local area network (LAN) integrated management module log on overview using integrated management module II error messages management, system event log 133–134 memory programs memory mirrored channel intermittent description 49, 217 System x3550 M4 Installation and Service Guide...

Lenovo System x3550 M4 Installation And Service Manual

Safety

Chapter 1. The System X3550 M4 Server

Chapter 2. Installing Optional Devices

Chapter 3. Configuring

Chapter 4. Troubleshooting

Chapter 5. Parts Listing, Lenovo System X3550 M4 Type 7914

Chapter 6. Removing and Replacing Components

Appendix A. Integrated Management Module II (IMM2) Error Messages

Appendix B. UEFI/POST Diagnostic Codes

Appendix C. DSA Diagnostic Test Results

Appendix D. Getting Help and Technical Assistance

Appendix E. Notices

Index

Quick Links

Troubleshooting

Related Manuals for Lenovo System x3550 M4

Summary of Contents for Lenovo System x3550 M4