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Lenovo System x3550 M3 Problem Determination And Service Manual
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Lenovo System x3550 M3 Problem Determination And Service Manual

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System x3550 M3
Problem Determination and Service Guide
Machine Type: 4254 and 7944

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Summary of Contents for Lenovo System x3550 M3

  • Page 1 System x3550 M3 Problem Determination and Service Guide Machine Type: 4254 and 7944...
  • Page 2 IBM Documentation CD. Fourteenth Edition (September 2023) © Copyright Lenovo 2014, 2023. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration (GSA) contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.

  • Page 3: Table Of Contents

    Chapter 4. Parts listing, Lenovo Viewing event logs from the Setup utility . . . System x3550 M3 Type 4254 and Viewing event logs without restarting the 7944 ....403 server .
  • Page 4 Removing and replacing consumable parts and Removing an optional optical drive cage . . . 482 Tier 1 CRUs ....424 Installing an optional optical drive cage .
  • Page 5 Index ....545 Particulate contamination ... 541 Telecommunication regulatory statement ..541 © Copyright Lenovo 2014, 2023...
  • Page 6 System x3550 M3Problem Determination and Service Guide...

  • Page 7: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2014, 2023...

  • Page 8: Safety Statements

    Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Safety statements These statements provide the caution and danger information that is used in this documentation. Important: Each caution and danger statement in this documentation is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
  • Page 9 Do not: • Throw or immerse into water • Heat to more than 100°C (212°F) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations. Statement 3 CAUTION: © Copyright Lenovo 2014, 2023...
  • Page 10 When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. •...
  • Page 11 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 12 CAUTION: The following label indicates a hot surface nearby. © Copyright Lenovo 2014, 2023...
  • Page 12 Statement 26 CAUTION: Do not place any object on top of rack-mounted devices. Rack Safety Information, Statement 2 DANGER • Always lower the leveling pads on the rack cabinet. • Always install stabilizer brackets on the rack cabinet. • Always install servers and optional devices starting from the bottom of the rack cabinet. •...

  • Page 13: Chapter 1. Start Here

    Attention: Installing the wrong firmware or device-driver update might cause the server to malfunction. Before you install a firmware or device-driver update, read any readme and change history files that are provided with the downloaded update. These files contain important © Copyright Lenovo 2014, 2023...
  • Page 14 information about the update and the procedure for installing the update, including any special procedure for updating from an early firmware or device-driver version to the latest version. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

  • Page 15: Undocumented Problems

    For problems with operating systems or IBM software or devices, go to http://support.lenovo.com/ Step 7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting procedures and RETAIN tips document known problems and suggested solutions. To search for troubleshooting procedures and RETAIN tips, go to http://support.lenovo.com/...
  • Page 16 System x3550 M3Problem Determination and Service Guide...

  • Page 17: Chapter 2. The Lenovo System X3550 M3 Server

    Chapter 2. The Lenovo System x3550 M3 server This publication contains information and instructions for setting up your Lenovo System x3550 M3 server, instructions for installing some optional devices, cabling and configuring the server, removing and replacing devices, and diagnostics and troubleshooting information.

  • Page 18: Notices And Statements In This Document

    These updates are available from the IBM website. To check for updates, go to http://www.ibm.com/ supportportal/ Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBMSystem x Documentation CD. Each statement is numbered for reference to the corresponding statement in your language in the Safety Information document.
  • Page 19 • Sine-wave input (47 - 63 Hz) the model): (IMM), which provides service required • A ServeRAID-BR10il v2 SAS/ processor control and monitoring • Input voltage low range: SATA adapter that provides RAID – Minimum: 100 V ac Chapter 2 The Lenovo System x3550 M3 server...
  • Page 20 Table 1. Features and specifications (continued) functions, video controller, and levels 0, 1, and 1E (comes – Maximum: 127 V ac (when the optional virtual media standard on some hot-swap • Input voltage high range: key is installed) remote keyboard, –...

  • Page 21: Server Controls, Leds, And Power

    Calculating the Energy Efficiency of Internal Ac-Dc and Dc-Dc Power Supplies. Server controls, LEDs, and power This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Chapter 2 The Lenovo System x3550 M3 server...

  • Page 22: Front View

    For the location of the LEDs on the system board, see “System-board LEDs” on page Front view Use this information to view the controls, LEDs, and connectors on the front of the server. The following illustration shows the controls, LEDs, and connectors on the front of the server. Hard disk drive activity LED (green) USB 1...

  • Page 23: Operator Information Panel

    • Hard drive activity LED: When this green LED is lit, it indicates that one of the hard disk drives is in use. Notes: 1. For a SAS drive, a hard disk drive activity LED is shown in two places: on the hard disk drive and on the operator information panel. Chapter 2 The Lenovo System x3550 M3 server...

  • Page 24: Light Path Diagnostics Panel

    2. For a SATA drive, hard disk drive activity is indicated only by the hard disk drive activity LED on the operator information panel. Light path diagnostics panel The light path diagnostics panel is located on the top of the operator information panel. Note: The system service label on the underside of the cover also provides information about the location of the light path diagnostics LEDs.

  • Page 25: Rear View

    • USB connectors: Connect a USB device, such as a USB mouse or keyboard to any of these connectors. • Systems-management Ethernet connector: Use this connector to connect the server to a network for full systems-management information control. Chapter 2 The Lenovo System x3550 M3 server...
  • Page 26 • Ethernet connectors: Use either of these connectors to connect the server to a network. When you use the Ethernet 1 connector, the network can be shared with the IMM through a single network cable. The following illustration shows the LEDs on the rear of the server. Figure 7.

  • Page 27: Server Power Features

    The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured PCI options. Chapter 2 The Lenovo System x3550 M3 server...

  • Page 28: Internal Leds, Connectors, And Jumpers

    Turning off the server Use this information to turn off the server. When you turn off the server and leave it connected to power, the server can respond to requests from the service processor, such as a remote request to turn on the server. While the server remains connected to power, one or more fans might continue to run.

  • Page 29: System-Board Internal Connectors

    System-board internal connectors The following illustration shows the internal connectors on the system board. Figure 9. System-board internal connectors System-board external connectors The following illustration shows the external connectors on the system board. Chapter 2 The Lenovo System x3550 M3 server...

  • Page 30: System-Board Switches And Jumpers

    Figure 10. System-board external connectors System-board switches and jumpers The following illustration shows the location and description of the switches and jumpers. Note: If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to access the switches.
  • Page 31 IMM recovery jumper (J29) jumper (J147) SW4 switch block SW3 switch block Figure 11. System-board switches and jumpers Chapter 2 The Lenovo System x3550 M3 server...
  • Page 32 Table 4. System board jumpers Jumper number Jumper name Jumper setting UEFI boot recovery jumper • Pins 1 and 2: Normal (default) Loads the primary server firmware ROM page. • Pins 2 and 3: Loads the secondary (backup) server firmware ROM page.

  • Page 33: System-Board Leds

    2. Any system-board switch or jumper blocks that are not shown in the illustrations in this document are reserved. System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Chapter 2 The Lenovo System x3550 M3 server...

  • Page 34: System-Board Optional Device Connectors

    Figure 12. System-board LEDs System-board optional device connectors The following illustration shows the connectors for user-installable options. System x3550 M3Problem Determination and Service Guide...
  • Page 35 Figure 13. System-board optional device connectors Chapter 2 The Lenovo System x3550 M3 server...
  • Page 36 System x3550 M3Problem Determination and Service Guide...

  • Page 37: Chapter 3. Diagnostics

    • POST error codes and event logs: The power-on self-test (POST) generates messages to indicate successful test completion or the detection of a problem. For more information, see “Event logs” on page “POST” on page 305. © Copyright Lenovo 2014, 2023...

  • Page 38: Event Logs

    • Checkpoint codes: Checkpoint codes track the progress of POST routines at system startup or reset. Checkpoint codes are shown on the checkpoint code display, which is on the light path diagnostics panel. Event logs Error codes and messages are displayed in the following types of event logs. Some of the error codes and messages in the logs are abbreviated.

  • Page 39: Clearing The Error Logs

    merged DSA log. You can also use DSA Preboot to view these logs, although you must restart the server to use DSA Preboot. To install DSA Portable, DSA Preboot or to download a DSA Preboot CD image, go to http://www.ibm.com/ support/entry/portal/docdisplay?lndocid=SERV-DSA If IPMItool is installed in the server, you can use it to view the system-event log.

  • Page 40: Error Messages

    To clear the IMM system-event log, select System Event Logs ➙ System Event Log ➙ Clear Step 3. System Event Log, then, press twice. Enter Error messages This section provides the list of error codes and messages for UEFI/POST, IMM, and DSA that are generated when a problem is detected.
  • Page 41 SNMP Trap ID CIM Information Prefix: IMM ID: 0001 User Response Information only; no action is required. • 40000002-00000000 : Certificate Authority [arg1] has detected a [arg2] Certificate Error. This message is for the use case when there is an error with an SSL Server, SSL Client, or SSL Trusted CA Certificate.
  • Page 42 • 40000004-00000000 : Ethernet Duplex setting modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a client modifies the Ethernet Port duplex setting. May also be shown as 4000000400000000 or 0x4000000400000000 Severity Info Serviceable Automatically notify support Alert Category...
  • Page 43 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0006 User Response Information only; no action is required. • 40000007-00000000 : Ethernet interface [arg1] by user [arg2]. This message is for the use case where a client enables or disabled the ethernet interface. May also be shown as 4000000700000000 or 0x4000000700000000 Severity Info...
  • Page 44 CIM Information Prefix: IMM ID: 0008 User Response Information only; no action is required. • 40000009-00000000 : IP address of network interface modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a client modifies the IP address of a Management Controller. May also be shown as 4000000900000000 or 0x4000000900000000 Severity Info...
  • Page 45 This message is for the use case where a client modifies the default gateway IP address of a Management Controller. May also be shown as 4000000b00000000 or 0x4000000b00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0011 User Response...
  • Page 46 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0013 User Response Complete the following steps until the problem is solved: Make sure that the IMM network cable is connected. Make sure that there is a DHCP server on the network that can assign an IP address to the IMM.
  • Page 47 SNMP Trap ID CIM Information Prefix: IMM ID: 0015 User Response Information only; no action is required. • 40000010-00000000 : Security: Userid: [arg1] had [arg2] login failures from WEB client at IP address [arg3]. This message is for the use case where a client has failed to log in to a Management Controller from a web browser.
  • Page 48 User Response Complete the following steps until the problem is solved: Make sure that the correct login ID and password are being used. Have the system administrator reset the login ID or password. • 40000012-00000000 : Remote access attempt failed. Invalid userid or password received. Userid is [arg1] from WEB browser at IP address [arg2].
  • Page 49 This message is for the use case where a Management Controller Event Log on a system is cleared by a user. May also be shown as 4000001400000000 or 0x4000001400000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0020 User Response...
  • Page 50 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0022 User Response Information only; no action is required. • 40000017-00000000 : ENET[[arg1]] IP-Cfg:HstName=[arg2], IP@=[arg3] ,NetMsk=[arg4], GW@= [arg5] . This message is for the use case where a Management Controller IP address and configuration has been assigned statically using client data.
  • Page 51 SNMP Trap ID CIM Information Prefix: IMM ID: 0024 User Response Information only; no action is required. • 40000019-00000000 : LAN: Ethernet[[arg1]] interface is now active. This message is for the use case where a Management Controller ethernet interface is now active. May also be shown as 4000001900000000 or 0x4000001900000000 Severity Info...
  • Page 52 • 4000001b-00000000 : Management Controller [arg1]: Configuration restored from a file by user [arg2]. This message is for the use case where a client restores a Management Controller configuration from a file. May also be shown as 4000001b00000000 or 0x4000001b00000000 Severity Info Serviceable...
  • Page 53 This message is for the use case where an operating system error has occurred and the screen capture failed. May also be shown as 4000001d00000000 or 0x4000001d00000000 Severity Error Serviceable Automatically notify support Alert Category System - other SNMP Trap ID CIM Information Prefix: IMM ID: 0029 User Response...
  • Page 54 This message is for the use case where a Management Controller firmware version does not match the server. May also be shown as 4000001f00000000 or 0x4000001f00000000 Severity Error Serviceable Automatically notify support Alert Category System - other SNMP Trap ID CIM Information Prefix: IMM ID: 0031 User Response...
  • Page 55 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0033 User Response Information only; no action is required. • 40000022-00000000 : SSL data in the Management Controller [arg1] configuruation data is invalid. Clearing configuration data region and disabling SSL.
  • Page 56 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0035 User Response Information only; no action is required. • 40000024-00000000 : Flash of [arg1] from [arg2] failed for user [arg3]. This message is for the use case where a client has not flashed the firmware component from the interface and IP address due to a failure.
  • Page 57 CIM Information Prefix: IMM ID: 0037 User Response Information only; no action is required. • 40000026-00000000 : The [arg1] on system [arg2] is 100% full. This message is for the use case where a Management Controller Event Log on a system is 100% full. May also be shown as 4000002600000000 or 0x4000002600000000 Severity Info...
  • Page 58 • 40000028-00000000 : Management Controller Test Alert Generated by [arg1]. This message is for the use case where a client has generated a Test Alert. May also be shown as 4000002800000000 or 0x4000002800000000 Severity Info Serviceable Automatically notify support Alert Category System - other SNMP Trap ID CIM Information...
  • Page 59 Error Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0042 User Response Reflash the IMM firmware to the latest version. • 4000002b-00000000 : Domain name set to [arg1]. Domain name set by user May also be shown as 4000002b00000000 or 0x4000002b00000000 Severity Info...
  • Page 60 SNMP Trap ID CIM Information Prefix: IMM ID: 0044 User Response Information only; no action is required. • 4000002d-00000000 : DDNS setting changed to [arg1] by user [arg2]. DDNS setting changed by user May also be shown as 4000002d00000000 or 0x4000002d00000000 Severity Info Serviceable...
  • Page 61 IPv6 protocol is enabled by user May also be shown as 4000002f00000000 or 0x4000002f00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0047 User Response Information only; no action is required. •...
  • Page 62 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0049 User Response Information only; no action is required. • 40000032-00000000 : IPv6 DHCP enabled by user [arg1]. IPv6 DHCP assignment method is enabled by user May also be shown as 4000003200000000 or 0x4000003200000000 Severity Info...
  • Page 63 User Response Information only; no action is required. • 40000034-00000000 : IPv6 static IP configuration disabled by user [arg1]. IPv6 static assignment method is disabled by user May also be shown as 4000003400000000 or 0x4000003400000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID...
  • Page 64 Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0054 User Response Information only; no action is required. • 40000037-00000000 : ENET[[arg1]] IPv6-LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4] . IPv6 Link Local address is active May also be shown as 4000003700000000 or 0x4000003700000000 Severity Info Serviceable...
  • Page 65 SNMP Trap ID CIM Information Prefix: IMM ID: 0056 User Response Information only; no action is required. • 40000039-00000000 : ENET[[arg1]] DHCPv6-HSTN=[arg2], DN=[arg3], IP@=[arg4], Pref=[arg5]. IPv6 DHCP-assigned address is active May also be shown as 4000003900000000 or 0x4000003900000000 Severity Info Serviceable Automatically notify support Alert Category...
  • Page 66 • 4000003b-00000000 : This message is for the use case where a DHCP6 server fails to assign an IP address to a Management Controller. May also be shown as 4000003b00000000 or 0x4000003b00000000 Severity Warning Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information...
  • Page 67 May also be shown as 800102020701xxxx or 0x800102020701xxxx Severity Error Serviceable Automatically notify support Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0480 User Response 1. Check power supply n LED. 2. Remove the failing power supply. 3. Follow actions for OVER SPEC LED in Light path diagnostics LEDs.
  • Page 68 Severity Error Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0480 User Response 1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board. 2.
  • Page 69 Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0480 User Response 1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board. 2.
  • Page 70 Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0480 User Response 1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board. 2. Replace the failing fan. (n = fan number) Fan 5B Tach : •...
  • Page 71 CIM Information Prefix: PLAT ID: 0490 User Response 1. Reduce the temperature. 2. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010901-0c01xxxx : Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted.
  • Page 72 User Response 1. Check power supply n LED. 2. Remove the failing power supply. 3. (Trained technician only) Replace the system board. (n = power supply number) Planar 3.3V : Planar 5V : • 80010b01-0c01xxxx : Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has asserted.
  • Page 73 This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702010301xxxx or 0x800702010301xxxx Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response...
  • Page 74 for microprocessor n is installed correctly. 4. (Trained technician only) Replace microprocessor n. (n = microprocessor number) • 80070201-2001xxxx : Sensor [SensorElementName] has transitioned to critical from a less severe state. (DIMM 1 Temp) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe.
  • Page 75 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 76 SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 77 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 78 Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 79 This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 80070201200axxxx or 0x80070201200axxxx Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response...
  • Page 80 for microprocessor n is installed correctly. 4. (Trained technician only) Replace microprocessor n. (n = microprocessor number) • 80070201-200cxxxx : Sensor [SensorElementName] has transitioned to critical from a less severe state. (DIMM 12 Temp) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe.
  • Page 81 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 82 SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 83 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 84 Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 85 This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702040a01xxxx or 0x800702040a01xxxx Severity Error Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0522...
  • Page 86 May also be shown as 800702080a01xxxx or 0x800702080a01xxxx Severity Error Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that there are no obstructions, such as bundled cables, to the airflow from the power- supply fan.
  • Page 87 This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 8007020f2582xxxx or 0x8007020f2582xxxx Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response...
  • Page 88 • 80070301-0301xxxx : Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state. (CPU 1 OverTemp) This message is for the use case when an implementation has detected a Sensor transitioned to non- recoverable from less severe. May also be shown as 800703010301xxxx or 0x800703010301xxxx Severity Error Serviceable...
  • Page 89 and completely closed. 2. Check the ambient temperature. You must be operating within the specifications (see Features and specifications for more information). 3. Make sure that the heat sink for microprocessor n. 4. (Trained technician only) Replace microprocessor n. (n = microprocessor number) •...
  • Page 90 Prefix: PLAT ID: 0530 User Response 1. See Power problems for more information. 2. Turn off the server and disconnect it from power. 3. (Trained technician only) Replace the system board. 4. (Trained technician only) Replace the failing microprocessor. Pwr Rail B Fault : Pwr Rail C Fault : Pwr Rail D Fault : Pwr Rail E Fault : •...
  • Page 91 • 80070608-0a02xxxx : Sensor [SensorElementName] has transitioned to non-recoverable. (PS 2 VCO Fault) This message is for the use case when an implementation has detected a Sensor transitioned to non- recoverable. May also be shown as 800706080a02xxxx or 0x800706080a02xxxx Severity Error Serviceable Automatically notify support...
  • Page 92 Severity Error Serviceable Automatically notify support Alert Category Critical - Redundant Power Supply SNMP Trap ID CIM Information Prefix: PLAT ID: 0802 User Response 1. Check the LEDs for both power supplies. 2. Follow the actions in Power-supply LEDs. • 800b010a-1e81xxxx : Redundancy Lost for [RedundancySetElementName] has asserted. (Cooling Zone 1) This message is for the use case when Redundancy Lost has asserted.
  • Page 93 Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0802 User Response 1. Make sure that the connectors on fan n are not damaged. 2. Make sure that the fan n connectors on the system board are not damaged.
  • Page 94 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0802 User Response 1. Check the system-event log for DIMM failure events (uncorrectable or PFA) and correct the failures. 2. Re-enable mirroring in the Setup utility. • 800b030c-2581xxxx : Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has asserted.
  • Page 95 CIM Information Prefix: PLAT ID: 0810 User Response 1. Make sure that the connectors on fan n are not damaged. 2. Make sure that the fan n connectors on the system board are not damaged. 3. Make sure that the fans are correctly installed. 4. Reseat the fans.
  • Page 96 Prefix: PLAT ID: 0810 User Response 1. Make sure that the connectors on fan n are not damaged. 2. Make sure that the fan n connectors on the system board are not damaged. 3. Make sure that the fans are correctly installed. 4. Reseat the fans.
  • Page 97 1. Make sure that the latest levels of firmware and device drivers are installed for all adapters and standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
  • Page 98 CIM Information Prefix: PLAT ID: 0084 User Response No action; information only. • 806f0008-0a02xxxx : [PowerSupplyElementName] has been added to container [PhysicalPackageElementName]. (Power Supply 2) This message is for the use case when an implementation has detected a Power Supply has been added. May also be shown as 806f00080a02xxxx or 0x806f00080a02xxxx Severity Info...
  • Page 99 • 806f000d-0400xxxx : The Drive [StorageVolumeElementName] has been added. (Drive 0) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0400xxxx or 0x806f000d0400xxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
  • Page 100 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-0403xxxx : The Drive [StorageVolumeElementName] has been added. (Drive 3) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0403xxxx or 0x806f000d0403xxxx Severity Info...
  • Page 101 User Response No action; information only. • 806f000d-0405xxxx : The Drive [StorageVolumeElementName] has been added. (Drive 5) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0405xxxx or 0x806f000d0405xxxx Severity Info Serviceable...
  • Page 102 Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000f-220101xx : The System [ComputerSystemElementName] has detected no memory in the system. (ABR Status) This message is for the use case when an implementation has detected that memory was detected in the system.
  • Page 103 Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0132 User Response 1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs). 2. Update the server firmware on the primary page. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 104 Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0795 User Response This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged IMM message text.
  • Page 105 Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0766 User Response This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged IMM message text.
  • Page 106 Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0050 User Response This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged IMM message text.
  • Page 107 Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0222 User Response If the NMI button has not been pressed, complete the following steps: 1. Make sure that the NMI button is not pressed. 2. Replace the operator information panel cable. 3. Replace the operator information panel.
  • Page 108 Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0330 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser card. 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 109 Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0368 User Response No action; information only. • 806f0107-0301xxxx : An Over-Temperature Condition has been detected on [ProcessorElementName]. (CPU 1) This message is for the use case when an implementation has detected an Over-Temperature Condition Detected for Processor.
  • Page 110 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0036 User Response 1. Make sure that the fans are operating. There are no obstructions to the airflow (front and rear of the server), the air baffles are in place and correctly installed, and the server cover is installed and completely closed.
  • Page 111 SNMP Trap ID CIM Information Prefix: PLAT ID: 0086 User Response 1. Reseat power supply n. 2. If the power-on LED is not lit and the power-supply error LED is lit, replace power supply n. 3. If both the power-on LED and the power-supply error LED are not lit, see Power problems for more information.
  • Page 112 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 3. If the problem follows the DIMM, replace the failing DIMM.
  • Page 113 Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 114 system board. 6. (Trained technician only) Replace the affected microprocessor. 7. Manually re- enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server.
  • Page 115 SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 116 May also be shown as 806f010c2008xxxx or 0x806f010c2008xxxx Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 117 replace the failing DIMM. 4. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board. 5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins.
  • Page 118 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 119 • 806f010c-200dxxxx : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c200dxxxx or 0x806f010c200dxxxx Severity Error Serviceable Automatically notify support Alert Category Critical - Memory...
  • Page 120 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 3. If the problem follows the DIMM, replace the failing DIMM.
  • Page 121 Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 122 system board. 6. (Trained technician only) Replace the affected microprocessor. 7. Manually re- enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server.
  • Page 123 SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 124 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
  • Page 125 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
  • Page 126 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
  • Page 127 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
  • Page 128 Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0266 User Response 1. Reseat the power paddle cable on the system board. 2. Replace the power paddle cable. 3. (Trained technician only) Replace the system board. •...
  • Page 129 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0392 User Response No action; information only. • 806f0125-0b02xxxx : [ManagedElementName] detected as absent. (PCI Riser 1) This message is for the use case when an implementation has detected a Managed Element is Absent. May also be shown as 806f01250b02xxxx or 0x806f01250b02xxxx Severity Info...
  • Page 130 • 806f0125-0c01xxxx : [ManagedElementName] detected as absent. (Front Panel) This message is for the use case when an implementation has detected a Managed Element is Absent. May also be shown as 806f01250c01xxxx or 0x806f01250c01xxxx Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
  • Page 131 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0392 User Response No action; information only. • 806f0125-1d03xxxx : [ManagedElementName] detected as absent. (Fan 3) This message is for the use case when an implementation has detected a Managed Element is Absent. May also be shown as 806f01251d03xxxx or 0x806f01251d03xxxx Severity Info...
  • Page 132 User Response No action; information only. • 806f0125-1d05xxxx : [ManagedElementName] detected as absent. (Fan 5) This message is for the use case when an implementation has detected a Managed Element is Absent. May also be shown as 806f01251d05xxxx or 0x806f01251d05xxxx Severity Info Serviceable...
  • Page 133 Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0044 User Response 1. Make sure that the latest levels of firmware and device drivers are installed for all adapters and standard devices, such as Ethernet, SCSI, and SAS.
  • Page 134 • 806f020d-0400xxxx : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 0) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0400xxxx or 0x806f020d0400xxxx Severity Warning Serviceable Automatically notify support Alert Category...
  • Page 135 • 806f020d-0402xxxx : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 2) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0402xxxx or 0x806f020d0402xxxx Severity Warning Serviceable Automatically notify support Alert Category...
  • Page 136 • 806f020d-0404xxxx : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 4) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0404xxxx or 0x806f020d0404xxxx Severity Warning Serviceable Automatically notify support Alert Category...
  • Page 137 • 806f020d-0406xxxx : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 6) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0406xxxx or 0x806f020d0406xxxx Severity Warning Serviceable Automatically notify support Alert Category...
  • Page 138 • 806f0212-2584xxxx : The System [ComputerSystemElementName] has encountered an unknown system hardware fault. (CPU Fault Reboot) This message is for the use case when an implementation has detected an Unknown System Hardware Failure. May also be shown as 806f02122584xxxx or 0x806f02122584xxxx Severity Error Serviceable...
  • Page 139 This message is for the use case when an implementation has detected a Power Supply that has input that has been lost. May also be shown as 806f03080a01xxxx or 0x806f03080a01xxxx Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0100...
  • Page 140 Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 141 DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM. 3. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs. 4. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 142 Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 143 LEDs. 4. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector.
  • Page 144 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 145 check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board. 6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board.
  • Page 146 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 147 the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 7. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system board. • 806f030c-200cxxxx : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 148 SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 149 • 806f030c-200fxxxx : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 15) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c200fxxxx or 0x806f030c200fxxxx Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID...
  • Page 150 CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 151 This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2012xxxx or 0x806f030c2012xxxx Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power...
  • Page 152 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 153 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0374 User Response No action; information only. • 806f040c-2001xxxx : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2001xxxx or 0x806f040c2001xxxx Severity Info...
  • Page 154 CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server.
  • Page 155 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server.
  • Page 156 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server.
  • Page 157 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server.
  • Page 158 Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server.
  • Page 159 May also be shown as 806f040c200cxxxx or 0x806f040c200cxxxx Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server.
  • Page 160 • 806f040c-200exxxx : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 14) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c200exxxx or 0x806f040c200exxxx Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
  • Page 161 DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). • 806f040c-2010xxxx : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 16) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2010xxxx or 0x806f040c2010xxxx Severity Info...
  • Page 162 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event.
  • Page 163 Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event.
  • Page 164 CIM Information Prefix: PLAT ID: 0062 User Response 1. Check the CPU LED. See more information about the CPU LED in Light path diagnostics. 2. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 165 Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 166 Severity Warning Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 167 microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 6. (Trained technician only) Replace the affected microprocessor. • 806f050c-2005xxxx : Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached.
  • Page 168 Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 169 Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 170 This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c200axxxx or 0x806f050c200axxxx Severity Warning Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response...
  • Page 171 the event logs) to a different memory channel or microprocessor. 3. If the error still occurs on the same DIMM, replace the affected DIMM. 4. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board.
  • Page 172 SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 173 Warning Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 174 • 806f050c-2011xxxx : Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 17) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2011xxxx or 0x806f050c2011xxxx Severity Warning Serviceable...
  • Page 175 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 3. If the error still occurs on the same DIMM, replace the affected DIMM.
  • Page 176 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware is at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter.
  • Page 177 Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware is at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter.
  • Page 178 • 806f050d-0405xxxx : Array [ComputerSystemElementName] is in critical condition. (Drive 5) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0405xxxx or 0x806f050d0405xxxx Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
  • Page 179 Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware is at the latest level. 2. Make sure that the SAS cable is connected correctly.
  • Page 180 Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0446 User Response 1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs). 2. Recover the server firmware from the backup page by restarting the server. 3. Update the server firmware to the latest level (see Updating the firmware).
  • Page 181 May also be shown as 806f06070302xxxx or 0x806f06070302xxxx Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0816 User Response 1. Make sure that the installed microprocessors are compatible with each other (see Installing a microprocessor and heat sink for information about microprocessor requirements).
  • Page 182 Error Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0104 User Response 1. Make sure that the power supplies installed are with the same rating or wattage. 2. Reinstall the power supplies with the same rating or wattage. •...
  • Page 183 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware is at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter.
  • Page 184 CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware is at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter.
  • Page 185 1. Make sure that the RAID adapter firmware and hard disk drive firmware is at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. •...
  • Page 186 • 806f070c-2001xxxx : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2001xxxx or 0x806f070c2001xxxx Severity Error Serviceable...
  • Page 187 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2003xxxx or 0x806f070c2003xxxx Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response...
  • Page 188 May also be shown as 806f070c2005xxxx or 0x806f070c2005xxxx Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology.
  • Page 189 Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. •...
  • Page 190 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-200axxxx : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 191 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-200cxxxx : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 192 CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-200exxxx : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected.
  • Page 193 Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-2010xxxx : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 16) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected.
  • Page 194 • 806f070c-2012xxxx : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2012xxxx or 0x806f070c2012xxxx Severity Error Serviceable...
  • Page 195 This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0400xxxx or 0x806f070d0400xxxx Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response...
  • Page 196 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0403xxxx : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 3) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
  • Page 197 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0405xxxx : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 5) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
  • Page 198 SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0407xxxx : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 7) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
  • Page 199 • 806f0807-0302xxxx : [ProcessorElementName] has been Disabled. (CPU 2) This message is for the use case when an implementation has detected a Processor has been Disabled. May also be shown as 806f08070302xxxx or 0x806f08070302xxxx Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
  • Page 200 Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0240 User Response 1. Check the system-event log. 2. (Trained technician only) Remove the failing microprocessor from the system board (see Removing a microprocessor and heat sink). 3. Check for a server firmware update.
  • Page 201 Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0240 User Response 1. Check the system-event log. 2. (Trained technician only) Remove the failing microprocessor from the system board (see Removing a microprocessor and heat sink). 3. Check for a server firmware update.
  • Page 202 Automatically notify support Alert Category Warning - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0038 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 203 Serviceable Automatically notify support Alert Category Warning - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0477 User Response No action; information only. • 81010202-0701xxxx : Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Planar 12V) This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted.
  • Page 204 Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0481 User Response No action; information only. • 81010204-1d01xxxx : Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan 1A Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted.
  • Page 205 CIM Information Prefix: PLAT ID: 0481 User Response No action; information only. Fan 2B Tach : • 81010204-1d03xxxx : Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan 3A Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted.
  • Page 206 • 81010204-1d05xxxx : Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan 5A Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. May also be shown as 810102041d05xxxx or 0x810102041d05xxxx Severity Info Serviceable...
  • Page 207 May also be shown as 810107010c01xxxx or 0x810107010c01xxxx Severity Info Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0491 User Response No action; information only. • 81010901-0c01xxxx : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted.
  • Page 208 Automatically notify support Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. Planar 3.3V : Planar 5V : • 81010b01-0c01xxxx : Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has deasserted. (Ambient Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted.
  • Page 209 CIM Information Prefix: PLAT ID: 0508 User Response No action; information only. • 81070201-0301xxxx : Sensor [SensorElementName] has transitioned to a less severe state from critical. (CPU 1 OverTemp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 210 No action; information only. • 81070201-2001xxxx : Sensor [SensorElementName] has transitioned to a less severe state from critical. (DIMM 1 Temp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702012001xxxx or 0x810702012001xxxx Severity Info...
  • Page 211 This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702012003xxxx or 0x810702012003xxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response...
  • Page 212 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070201-2006xxxx : Sensor [SensorElementName] has transitioned to a less severe state from critical. (DIMM 6 Temp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 213 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070201-2008xxxx : Sensor [SensorElementName] has transitioned to a less severe state from critical. (DIMM 8 Temp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 214 SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070201-200axxxx : Sensor [SensorElementName] has transitioned to a less severe state from critical. (DIMM 10 Temp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 215 User Response No action; information only. • 81070201-200cxxxx : Sensor [SensorElementName] has transitioned to a less severe state from critical. (DIMM 12 Temp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 216 This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 81070201200exxxx or 0x81070201200exxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response...
  • Page 217 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070201-2011xxxx : Sensor [SensorElementName] has transitioned to a less severe state from critical. (DIMM 17 Temp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 218 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070201-2d01xxxx : Sensor [SensorElementName] has transitioned to a less severe state from critical. (IOH Temp Status) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 219 SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070204-0a01xxxx : Sensor [SensorElementName] has transitioned to a less severe state from critical. (PS 1 Fan Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 220 User Response No action; information only. • 81070208-0a01xxxx : Sensor [SensorElementName] has transitioned to a less severe state from critical. (PS 1 OP Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 221 This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 8107020f2582xxxx or 0x8107020f2582xxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response...
  • Page 222 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0525 User Response No action; information only. • 81070301-0302xxxx : Sensor [SensorElementName] has deasserted the transition to non- recoverable from a less severe state. (CPU 2 OverTemp) This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable from less severe has deasserted.
  • Page 223 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0525 User Response No action; information only. • 81070603-0701xxxx : Sensor [SensorElementName] has deasserted the transition to non- recoverable. (Pwr Rail A Fault) This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable has deasserted.
  • Page 224 SNMP Trap ID CIM Information Prefix: PLAT ID: 0531 User Response No action; information only. • 81070608-0a01xxxx : Sensor [SensorElementName] has deasserted the transition to non- recoverable. (PS 1 VCO Fault) This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable has deasserted.
  • Page 225 User Response No action; information only. PS2 12V OC Fault : PS2 12V OV Fault : PS2 12V UV Fault : • 810b010a-1e81xxxx : Redundancy Lost for [RedundancySetElementName] has deasserted. (Cooling Zone 1) This message is for the use case when Redundacy Lost has deasserted. May also be shown as 810b010a1e81xxxx or 0x810b010a1e81xxxx Severity Info...
  • Page 226 May also be shown as 810b010a1e83xxxx or 0x810b010a1e83xxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0803 User Response No action; information only. • 810b010c-2581xxxx : Redundancy Lost for [RedundancySetElementName] has deasserted. (Backup Memory) This message is for the use case when Redundacy Lost has deasserted.
  • Page 227 Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0807 User Response No action; information only. • 810b050a-1e81xxxx : Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. (Cooling Zone 1) This message is for the use case when a Redundancy Set has transitioned from Non-redundant: Insufficient Resources.
  • Page 228 SNMP Trap ID CIM Information Prefix: PLAT ID: 0811 User Response No action; information only. • 810b050a-1e83xxxx : Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. (Cooling Zone 3) This message is for the use case when a Redundancy Set has transitioned from Non-redundant: Insufficient Resources.
  • Page 229 User Response No action; information only. • 816f0007-0301xxxx : [ProcessorElementName] has Recovered from IERR. (CPU 1) This message is for the use case when an implementation has detected a Processor Recovered - IERR Condition. May also be shown as 816f00070301xxxx or 0x816f00070301xxxx Severity Info Serviceable...
  • Page 230 May also be shown as 816f00080a01xxxx or 0x816f00080a01xxxx Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0085 User Response No action; information only. • 816f0008-0a02xxxx : [PowerSupplyElementName] has been removed from container [PhysicalPackageElementName].
  • Page 231 Automatically notify support Alert Category System - Power On SNMP Trap ID CIM Information Prefix: PLAT ID: 0107 User Response No action; information only. • 816f000d-0400xxxx : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 0) This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0400xxxx or 0x816f000d0400xxxx Severity Error...
  • Page 232 SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3. Make sure that the disk firmware and RAID controller firmware is at the latest level.
  • Page 233 Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3. Make sure that the disk firmware and RAID controller firmware is at the latest level.
  • Page 234 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3. Make sure that the disk firmware and RAID controller firmware is at the latest level. 4. Check the SAS cable. •...
  • Page 235 • 816f000f-2201ffff : The System [ComputerSystemElementName] has detected a POST Error deassertion. (ABR Status) This message is for the use case when an implementation has detected that Post Error has deasserted. May also be shown as 816f000f2201ffff or 0x816f000f2201ffff Severity Info Serviceable Automatically notify support...
  • Page 236 Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0331 User Response No action; information only. • 816f0021-2582xxxx : Fault condition removed on slot [PhysicalConnectorElementName] on system [ComputerSystemElementName]. (All PCI Error) This message is for the use case when an implementation has detected a Fault condition in a slot has been removed.
  • Page 237 Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0331 User Response No action; information only. PCI 2 : PCI 5 : • 816f0107-0301xxxx : An Over-Temperature Condition has been removed on [ProcessorElementName]. (CPU 1) This message is for the use case when an implementation has detected a Over-Temperature Condition has been Removed for Processor.
  • Page 238 SNMP Trap ID CIM Information Prefix: PLAT ID: 0037 User Response No action; information only. • 816f0108-0a01xxxx : [PowerSupplyElementName] has returned to OK status. (Power Supply 1) This message is for the use case when an implementation has detected a Power Supply return to normal operational status.
  • Page 239 • 816f010c-2001xxxx : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2001xxxx or 0x816f010c2001xxxx Severity Info Serviceable Automatically notify support...
  • Page 240 May also be shown as 816f010c2003xxxx or 0x816f010c2003xxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2004xxxx : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 241 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2006xxxx : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 6) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
  • Page 242 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2008xxxx : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
  • Page 243 Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-200axxxx : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
  • Page 244 • 816f010c-200cxxxx : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c200cxxxx or 0x816f010c200cxxxx Severity Info Serviceable Automatically notify support...
  • Page 245 May also be shown as 816f010c200exxxx or 0x816f010c200exxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-200fxxxx : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 246 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2011xxxx : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 17) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
  • Page 247 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2581xxxx : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
  • Page 248 No action; information only. • 816f010d-0401xxxx : The Drive [StorageVolumeElementName] has been enabled. (Drive 1) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0401xxxx or 0x816f010d0401xxxx Severity Info Serviceable Automatically notify support...
  • Page 249 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-0404xxxx : The Drive [StorageVolumeElementName] has been enabled. (Drive 4) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0404xxxx or 0x816f010d0404xxxx Severity Info...
  • Page 250 CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-0406xxxx : The Drive [StorageVolumeElementName] has been enabled. (Drive 6) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0406xxxx or 0x816f010d0406xxxx Severity Info Serviceable...
  • Page 251 May also be shown as 816f010f2201xxxx or 0x816f010f2201xxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0187 User Response No action; information only. • 816f011b-0701xxxx : The connector [PhysicalConnectorElementName] configuration error has been repaired.
  • Page 252 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0390 User Response No action; information only. • 816f0125-0b02xxxx : [ManagedElementName] detected as present. (PCI Riser 1) This message is for the use case when an implementation has detected a Managed Element is now Present.
  • Page 253 CIM Information Prefix: PLAT ID: 0390 User Response No action; information only. • 816f0125-0c01xxxx : [ManagedElementName] detected as present. (Front Panel) This message is for the use case when an implementation has detected a Managed Element is now Present. May also be shown as 816f01250c01xxxx or 0x816f01250c01xxxx Severity Info Serviceable...
  • Page 254 This message is for the use case when an implementation has detected a Managed Element is now Present. May also be shown as 816f01251d02xxxx or 0x816f01251d02xxxx Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0390 User Response...
  • Page 255 Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0390 User Response No action; information only. • 816f0125-1d05xxxx : [ManagedElementName] detected as present. (Fan 5) This message is for the use case when an implementation has detected a Managed Element is now Present.
  • Page 256 SNMP Trap ID CIM Information Prefix: PLAT ID: 0390 User Response No action; information only. • 816f0207-0301xxxx : [ProcessorElementName] has Recovered from FRB1/BIST condition. (CPU 1) This message is for the use case when an implementation has detected a Processor Recovered - FRB1/ BIST condition.
  • Page 257 • 816f020d-0400xxxx : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 0) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0400xxxx or 0x816f020d0400xxxx Severity Info Serviceable...
  • Page 258 May also be shown as 816f020d0402xxxx or 0x816f020d0402xxxx Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. • 816f020d-0403xxxx : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName].
  • Page 259 Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. • 816f020d-0405xxxx : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 5) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted.
  • Page 260 System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. • 816f020d-0407xxxx : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 7) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted.
  • Page 261 Prefix: PLAT ID: 0215 User Response No action; information only. • 816f0308-0a01xxxx : [PowerSupplyElementName] has returned to a Normal Input State. (Power Supply 1) This message is for the use case when an implementation has detected a Power Supply that has input that has returned to normal.
  • Page 262 • 816f030c-2001xxxx : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 1) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2001xxxx or 0x816f030c2001xxxx Severity Info Serviceable Automatically notify support Alert Category...
  • Page 263 Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. • 816f030c-2004xxxx : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 4) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2004xxxx or 0x816f030c2004xxxx Severity Info...
  • Page 264 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. • 816f030c-2006xxxx : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 6) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2006xxxx or 0x816f030c2006xxxx Severity Info...
  • Page 265 No action; information only. • 816f030c-2008xxxx : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 8) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2008xxxx or 0x816f030c2008xxxx Severity Info Serviceable...
  • Page 266 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. • 816f030c-200bxxxx : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 11) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c200bxxxx or 0x816f030c200bxxxx Severity Info...
  • Page 267 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. • 816f030c-200dxxxx : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 13) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c200dxxxx or 0x816f030c200dxxxx Severity Info...
  • Page 268 User Response No action; information only. • 816f030c-200fxxxx : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 15) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c200fxxxx or 0x816f030c200fxxxx Severity Info Serviceable...
  • Page 269 May also be shown as 816f030c2011xxxx or 0x816f030c2011xxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. • 816f030c-2012xxxx : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered.
  • Page 270 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. One of the DIMMs : • 816f0313-1701xxxx : System [ComputerSystemElementName] has recovered from an NMI. (NMI State) This message is for the use case when an implementation has detected a Software NMI has been Recovered from.
  • Page 271 CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. • 816f040c-2002xxxx : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2002xxxx or 0x816f040c2002xxxx Severity Info Serviceable...
  • Page 272 • 816f040c-2004xxxx : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 4) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2004xxxx or 0x816f040c2004xxxx Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
  • Page 273 Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. • 816f040c-2007xxxx : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 7) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2007xxxx or 0x816f040c2007xxxx Severity Info...
  • Page 274 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. • 816f040c-2009xxxx : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 9) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2009xxxx or 0x816f040c2009xxxx Severity Info...
  • Page 275 No action; information only. • 816f040c-200bxxxx : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 11) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c200bxxxx or 0x816f040c200bxxxx Severity Info Serviceable Automatically notify support...
  • Page 276 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. • 816f040c-200exxxx : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 14) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c200exxxx or 0x816f040c200exxxx Severity Info...
  • Page 277 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. • 816f040c-2010xxxx : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 16) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2010xxxx or 0x816f040c2010xxxx Severity Info...
  • Page 278 User Response No action; information only. • 816f040c-2012xxxx : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 18) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2012xxxx or 0x816f040c2012xxxx Severity Info Serviceable...
  • Page 279 May also be shown as 816f04132582xxxx or 0x816f04132582xxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0233 User Response No action; information only. • 816f0507-0301xxxx : [ProcessorElementName] has Recovered from a Configuration Mismatch. (CPU 1) This message is for the use case when an implementation has Recovered from a Processor Configuration Mismatch.
  • Page 280 Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0063 User Response No action; information only. • 816f050c-2001xxxx : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed.
  • Page 281 Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. • 816f050c-2003xxxx : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed.
  • Page 282 Prefix: PLAT ID: 0145 User Response No action; information only. • 816f050c-2005xxxx : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed.
  • Page 283 • 816f050c-2007xxxx : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2007xxxx or 0x816f050c2007xxxx Severity Info Serviceable...
  • Page 284 May also be shown as 816f050c2009xxxx or 0x816f050c2009xxxx Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. • 816f050c-200axxxx : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 285 Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. • 816f050c-200cxxxx : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed.
  • Page 286 Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. • 816f050c-200exxxx : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed.
  • Page 287 Prefix: PLAT ID: 0145 User Response No action; information only. • 816f050c-2010xxxx : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 16) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed.
  • Page 288 • 816f050c-2012xxxx : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2012xxxx or 0x816f050c2012xxxx Severity Info Serviceable...
  • Page 289 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-0401xxxx : Critical Array [ComputerSystemElementName] has deasserted. (Drive 1) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted.
  • Page 290 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-0403xxxx : Critical Array [ComputerSystemElementName] has deasserted. (Drive 3) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted.
  • Page 291 User Response No action; information only. • 816f050d-0405xxxx : Critical Array [ComputerSystemElementName] has deasserted. (Drive 5) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0405xxxx or 0x816f050d0405xxxx Severity Info Serviceable...
  • Page 292 May also be shown as 816f050d0407xxxx or 0x816f050d0407xxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f0607-0301xxxx : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has deasserted.
  • Page 293 Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0817 User Response No action; information only. • 816f060d-0400xxxx : Array in system [ComputerSystemElementName] has been restored. (Drive 0) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
  • Page 294 CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0402xxxx : Array in system [ComputerSystemElementName] has been restored. (Drive 2) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
  • Page 295 This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0404xxxx or 0x816f060d0404xxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177...
  • Page 296 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0407xxxx : Array in system [ComputerSystemElementName] has been restored. (Drive 7) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
  • Page 297 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2002xxxx : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 2) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
  • Page 298 Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2004xxxx : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 4) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2004xxxx or 0x816f070c2004xxxx Severity Info...
  • Page 299 • 816f070c-2006xxxx : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 6) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2006xxxx or 0x816f070c2006xxxx Severity Info Serviceable...
  • Page 300 May also be shown as 816f070c2008xxxx or 0x816f070c2008xxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2009xxxx : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted.
  • Page 301 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-200bxxxx : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 11) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
  • Page 302 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-200dxxxx : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 13) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
  • Page 303 Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-200fxxxx : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 15) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c200fxxxx or 0x816f070c200fxxxx Severity Info...
  • Page 304 • 816f070c-2011xxxx : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 17) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2011xxxx or 0x816f070c2011xxxx Severity Info Serviceable...
  • Page 305 May also be shown as 816f070c2581xxxx or 0x816f070c2581xxxx Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. One of the DIMMs : • 816f070d-0400xxxx : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 0) This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
  • Page 306 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-0402xxxx : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 2) This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
  • Page 307 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-0404xxxx : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 4) This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
  • Page 308 Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-0406xxxx : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 6) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0406xxxx or 0x816f070d0406xxxx Severity Info...
  • Page 309 This message is for the use case when an implementation has detected a Processor has been Enabled. May also be shown as 816f08070301xxxx or 0x816f08070301xxxx Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0060 User Response No action;...
  • Page 310 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0060 User Response No action; information only. One of the CPUs : • 816f0813-2581xxxx : System [ComputerSystemElementName]has recovered from an Uncorrectable Bus Error. (DIMMs) This message is for the use case when an implementation has detected a that a system has recovered from a Bus Uncorrectable Error.
  • Page 311 SNMP Trap ID CIM Information Prefix: PLAT ID: 0241 User Response No action; information only. • 816f0813-2584xxxx : System [ComputerSystemElementName]has recovered from an Uncorrectable Bus Error. (CPUs) This message is for the use case when an implementation has detected a that a system has recovered from a Bus Uncorrectable Error.
  • Page 312 User Response No action; information only. • 816f0a07-0302xxxx : The Processor [ProcessorElementName] is no longer operating in a Degraded State. (CPU 2) This message is for the use case when an implementation has detected a Processor is no longer running in the Degraded state.
  • Page 313 Table 8. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f010c-2001xxxx Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) 806f010c-2002xxxx Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) 806f010c-2003xxxx Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 314 Table 8. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f010c-2010xxxx Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 16) 806f010c-2011xxxx Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 17) 806f010c-2012xxxx Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 315 Table 8. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f020d-0404xxxx Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 4) 806f020d-0405xxxx Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 5) 806f020d-0406xxxx Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName].
  • Page 316 Table 8. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f050c-200cxxxx Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) 806f050c-200dxxxx Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13) 806f050c-200exxxx Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].

  • Page 317: Post

    Table 8. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f0813-2582xxxx A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (PCIs) 806f0813-2584xxxx A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (CPUs) POST When you turn on the server, it performs a series of tests to check the operation of the server components and some optional devices in the server.
  • Page 318 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 319 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 320 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 321 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 322 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 323 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 324 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 325 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 326 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 327 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 328 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 329 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 330: Diagnostic Programs And Messages

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 331 To run the diagnostic programs, complete the following steps: Step 1. If the server is running, turn off the server and all attached devices. Step 2. Turn on all attached devices; then, turn on the server. Step 3. When the prompt <F2> Dynamic System Analysis is displayed, press F2. Note: The DSA Preboot diagnostic program might appear to be unresponsive for an unusual length of time when you start the program.
  • Page 332 Follow the suggested actions in the order in which they are listed in the column. System x3550 M3Problem Determination and Service Guide...
  • Page 333 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 334 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 335 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 336 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 337 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 338 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 339 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 340 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 341 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 342 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 343 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 344 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 345 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 346 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 347 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 348 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 349 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 350 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 351 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 352 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 353 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 354 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 355 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 356 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 357 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 358 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 359 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 360 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 361 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 362 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 363 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 364 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 365 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 366 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 367 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 368 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 369 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 370 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 371: Checkout Procedure

    Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure Review the following information before you perform the checkout procedure for diagnosing hardware problems. • Read the safety information that begins on “Safety”...

  • Page 372: Troubleshooting Tables

    • Yes: Shut down all failing servers that are related to the cluster. Go to step Step Step 2. Complete the following steps: Check the power supply LEDs (see “Power-supply LEDs” on page 391). Turn off the server and all external devices. Check all internal and external devices for compatibility at http://www.ibm.com/systems/info/ x86servers/serverproven/compat/us/...

  • Page 373: General Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 374: Hard Disk Drive Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 375 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 376: Hypervisor Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 377: Intermittent Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 378: Keyboard, Mouse, Or Pointing-Device Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 379: Memory Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 380 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 381: Microprocessor Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 382: Monitor And Video Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 383 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 384: Optional-Device Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 385: Power Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 386 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 387 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 388 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 389: Serial-Device Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 390: Serverguide Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 391: Software Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 392: Universal Serial Bus (Usb) Port Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 • See to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 393: Light Path Diagnostics

    Light path diagnostics Light path diagnostics is a system of LEDs on various external and internal components of the server. When an error occurs, LEDs are lit throughout the server. By viewing the LEDs in a particular order, you can often identify the source of the error.
  • Page 394 Figure 15. Light path diagnostics panel exposure Note any LEDs that are lit, and then reinstall the light path diagnostics panel in the server. Note: When you slide the light path diagnostics panel out of the server to check the LEDs or checkpoint codes, do not run the server continuously with the light path diagnostics panel outside of the server.
  • Page 395 Figure 16. System-board LEDs • Remind button: Press this button to place the system-error LED on the front information panel into Remind mode. By placing the system-error LED indicator in Remind mode, you acknowledge that you are aware of the last failure but will not take immediate action to correct the problem. In Remind mode, the system-error LED flashes rapidly until one of the following conditions occurs: –...

  • Page 396: Light Path Diagnostics Leds

    • Reset button: Press this button to reset the server and run the power-on self-test (POST). You might have to use a pen or the end of a straightened paper clip to press the button. The Reset button is in the lower- right corner of the light path diagnostics panel.
  • Page 397 Table 10. Light path diagnostics panel LEDs • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing” to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 398 Table 10. Light path diagnostics panel LEDs (continued) • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing” to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 399 Table 10. Light path diagnostics panel LEDs (continued) • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing” to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 400 Table 10. Light path diagnostics panel LEDs (continued) • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing” to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 401 Table 10. Light path diagnostics panel LEDs (continued) • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing” to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 402 Table 10. Light path diagnostics panel LEDs (continued) • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing” to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 403: Power-Supply Leds

    Table 10. Light path diagnostics panel LEDs (continued) • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing” to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 404: Ac Power-Supply Leds

    • One PCI riser-card assembly in PCI connector 2 • One ServeRAID SAS/SATA controller AC power-supply LEDs Use this information to view AC power-supply LEDs. The following illustration shows the location of the AC power-supply LEDs on the rear of the server. See the Problem Determination and Service Guide for additional information about solving power-supply problems.

  • Page 405: Dc Power-Supply Leds

    AC power-supply LEDs Error (!) Description Action Notes Power-supply not Typically indicates a 1. Reseat the power supply. fully seated, faulty power-supply is not 2. If a power channel error LED system board, or fully seated. on the system board is not lit, faulty power- replace the power-supply supply...

  • Page 406: System Pulse Leds

    DC power-supply LEDs Error (!) Description IN OK OUT OK Action Notes Normal operation No dc power to the This is a normal 1. Check the dc power to the server or a condition when no dc server. problem with the power is present.

  • Page 407: Recovering The Server Firmware

    Table 11. System pulse LEDs Description Action Enclosure management heartbeat Power-on and power-off sequencing. 1. If the LED blinks at 1Hz, it is functioning properly and no action is necessary. 2. If the LED is not blinking, (trained service technician only) replace the system board.

  • Page 408: In-Band Manual Recovery Method

    • Out-of-band method: Use the IMM Web Interface to update the firmware, using the latest server firmware update package. Notes: You can obtain a server update package from one of the following sources: • Download the server firmware update from the World Wide Web. •...
  • Page 409 uEFI boot recovery IMM recovery jumper (J29) jumper (J147) SW4 switch block SW3 switch block Figure 19. UEFI boot recovery jumper block (J29) location Step 5. Remove any adapters that impede access to the UEFI boot recovery jumper block (J29), see “Removing an adapter”...

  • Page 410: In-Band Automated Boot Recovery Method

    Step 16. Move the UEFI boot recovery jumper from pins 2 and 3 back to the primary position (pins 1 and 2). Step 17. Reinstall any adapter that you removed before (see “Replacing an adapter” on page 448). Step 18. Reinstall the server cover (see “Installing the cover”...

  • Page 411: Nx Boot Failure

    Step 2. When the prompt Press F3 to restore to primary is displayed, press F3 to start the server from the primary bank. Nx boot failure Configuration changes, such as added devices or adapter firmware updates, and firmware or application code problems can cause the server to fail POST (the power-on self-test).

  • Page 412: Solving Undetermined Problems

    Make sure that the correct device drivers, which come with the server are installed and that they are at the latest level. Make sure that the Ethernet cable is installed correctly. – The cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable.

  • Page 413: Problem Determination Tips

    • Hard disk drives. • Memory modules. The minimum configuration requirement is 2 GB DIMM in slot 3. The following minimum configuration is required to start the server: • One microprocessor in socket 1. • One 2 GB DIMM for each microprocessor installed (one 2 GB DIMM in slot 3 if only one microprocessor installed).
  • Page 414 – What changes, if any, were made before the configuration failed? – Is this the original reported failure? • Diagnostic program type and version level • Hardware configuration (print screen of the system summary) • IMM firmware level • Operating system software You can solve some problems by comparing the configuration and software setups between working and nonworking servers.

  • Page 415: Chapter 4. Parts Listing, Lenovo System X3550 M3 Type 4254 And 7944

    Chapter 4. Parts listing, Lenovo System x3550 M3 Type 4254 and 7944 The following replaceable components are available for the Lenovo System x3550 M3 Type 4254 and 7944 server. For an updated parts listing, go to http://www.ibm.com/supportportal/ Replaceable server components There are four types of replaceable components.
  • Page 416 Figure 21. Server components The following table lists the part numbers for the server components. System x3550 M3Problem Determination and Service Guide...
  • Page 417 Power supply, 675 Watt HE, ac 39Y7218 Power supply, 675 Watt HE, ac 69Y5901 Power supply, 675 Watt HE, ac 69Y5903 Power supply, 675 Watt, ac 39Y7225 Power supply, 675 Watt, ac 39Y7227 Chapter 4 Parts listing, Lenovo System x3550 M3 Type 4254 and 7944...
  • Page 418 Table 12. Parts listing, Types 4254 and 7944 (continued) CRU part CRU part number number FRU part Description (Tier 1) (Tier 2) Index number Power supply, 675 Watt, ac 39Y7236 Power supply, 675 Watt, ac 69Y5909 Power supply, 675 Watt, ac 69Y5919 Chassis assembly (without front bezel) 59Y3931...
  • Page 419 Microprocessor, Intel Xeon X5672 3.20 GHz, 12 MB, 95W (quad core) Microprocessor, Intel Xeon X5675 3.06GHz, 12MB, 95W (six 81Y5958 core) Microprocessor, Intel Xeon X5687 3.60 GHz, 12 MB, 130W 81Y5959 (quad core) Chapter 4 Parts listing, Lenovo System x3550 M3 Type 4254 and 7944...
  • Page 420 Table 12. Parts listing, Types 4254 and 7944 (continued) CRU part CRU part number number FRU part Description (Tier 1) (Tier 2) Index number Microprocessor, Intel Xeon X5690 3.46GHz, 12 MB, 130W (six 81Y5960 core) Heat sink assembly 49Y4820 Heat sink assembly, 130W 69Y1207 Air baffle kit (Microprocessor air baffle, clamp, and DIMM air 59Y3914...

  • Page 421: Consumable Parts

    Alcohol wipes 59P4739 Consumable parts Consumable parts are not covered by the IBM Statement of Limited Warranty. The following consumable parts are available for purchase from the retail store. Chapter 4 Parts listing, Lenovo System x3550 M3 Type 4254 and 7944...

  • Page 422: Product Recovery Cds

    Table 13. Consumable parts, Types 4254 and 7944 Description Index Part number ServeRAID-MR10i battery 46C9040 Cable clip, ServeRAID-M5016 SAS/SATA controller 00D3956 To order a consumable part, complete the following steps: 1. Go to http://www.ibm.com 2. From the Products menu, select Upgrades, accessories & parts. 3.
  • Page 423 Microsoft Windows Server 2008 R2 Datacenter Edition Service Pack 1, Traditional Chinese 88Y7796 Microsoft Windows Server 2008 R2 Foundation Edition Service Pack 1, English 95Y3009 Microsoft Windows Server 2008 R2 Foundation Edition Service Pack 1, French 95Y3010 Chapter 4 Parts listing, Lenovo System x3550 M3 Type 4254 and 7944...
  • Page 424 Table 14. Product recovery CDs, Type 7944 (continued) Description CRU part number Microsoft Windows Server 2008 R2 Foundation Edition Service Pack 1, German 95Y3011 95Y3012 Microsoft Windows Server 2008 R2 Foundation Edition Service Pack 1, Spanish Microsoft Windows Server 2008 R2 Foundation Edition Service Pack 1, Italian 95Y3013 Microsoft Windows Server 2008 R2 Foundation Edition Service Pack 1, Brazilian 95Y3014...
  • Page 425 47C8655 Microsoft Windows Server 2012 Essentials Edition, Brazilian Portuguese 47C9384 Microsoft Windows Server 2012 Essentials Edition, Simplified Chinese 47C9385 Microsoft Windows Server 2012 Essentials Edition, Traditional Chinese 47C9386 Chapter 4 Parts listing, Lenovo System x3550 M3 Type 4254 and 7944...

  • Page 426: Power Cords

    Table 14. Product recovery CDs, Type 7944 (continued) Description CRU part number Microsoft Windows Server 2012 Essentials Edition, Czech 47C9387 Microsoft Windows Server 2012 Essentials Edition, English 47C9388 Microsoft Windows Server 2012 Essentials Edition, French 47C9389 Microsoft Windows Server 2012 Essentials Edition, German 47C9390 Microsoft Windows Server 2012 Essentials Edition, Italian 47C9391...
  • Page 427 Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5240 Brazil Chapter 4 Parts listing, Lenovo System x3550 M3 Type 4254 and 7944...
  • Page 428 System x3550 M3Problem Determination and Service Guide...

  • Page 429: Chapter 5. Removing And Replacing Components

    • Field replaceable unit (FRU): FRUs must be installed only by trained service technicians. Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 to determine whether a component is a Tier 1 CRU, Tier 2 CRU, or FRU.

  • Page 430: System Reliability Guidelines

    correctly. If the server is not working correctly, see the Problem Determination and Service Guide on the IBM System x Documentation CD for diagnostic information. • Observe good housekeeping in the area where you are working. Place removed covers and other parts in a safe place.

  • Page 431: Working Inside The Server With The Power

    • You do not operate the server without the air baffle installed. Operating the server without the air baffle might cause the microprocessor to overheat. • Microprocessor socket 2 always contains either a microprocessor baffle or a microprocessor and heat sink.

  • Page 432: Returning A Device Or Component

    Returning a device or component If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Internal cable routing and connectors Use this information to view the cable connection and connectors. The following illustration shows the internal routing and connectors for the two SAS signal cables (in server models with eight drive bays).
  • Page 433 Figure 23. DVD drive cable connection The following illustration shows the internal routing and connector for the operator information panel cable. The following notes describe additional information you must consider when you install or remove the operator information panel cable: •...
  • Page 434 Figure 24. Operator information panel cable connection The following illustration shows the internal routing and connector for the USB/video cable. The following notes describes other information you must consider when you install or remove the USB/video cable: • You may remove the optional optical drive cable to obtain more room before you install or remove the operator information panel cable.
  • Page 435 Figure 25. USB/video cable connection The following illustration shows the internal routing for the SATA power cable and signal cable. Figure 26. Simple-swap backplate assembly cable connection The following illustration shows the internal routing for the SATA power cable, the SATA signal cable, and the configuration cable.

  • Page 436: Tier 1 Crus

    Hot-swap SATA signal cable Hot-swap configuration cable Hot-swap SATA power cable Figure 27. Hot-swap backplane cable connection Removing and replacing consumable parts and Tier 1 CRUs Replacement of consumable parts and Tier 1 CRUs is your responsibility. If IBM installs a consumable part or Tier 1 CRU at your request, you will be charged for the installation.

  • Page 437: Installing The Cover

    information panel, on the light path diagnostics panel, and LEDs inside the server on the system board. Cover Figure 28. Cover removal Step 3. If the server has been installed in a rack, slide the server out from the rack enclosure. Step 4.

  • Page 438: Removing The Microprocessor 2 Air Baffle

    Cover Figure 29. Cover installation Step 3. Slide the cover toward the front of the server. Step 4. Make sure that the cover correctly engages all the inset tabs on the server. Step 5. Slide the server all the way into the rack until it latches. Step 6.

  • Page 439: Installing The Microprocessor 2 Air Baffle

    Baffle tab Microprocessor 2 air baffle Hole for baffle tab Figure 30. Microprocessor 2 air baffle removal Installing the microprocessor 2 air baffle Use this information to install the microprocessor 2 air baffle. To install the air baffle, complete the following steps: Step 1.

  • Page 440: Removing The Dimm Air Baffle

    Step 4. Slide the server into the rack. Step 5. Reconnect the power cords and any cables that you removed. Step 6. Turn on the peripheral devices and the server. Removing the DIMM air baffle Use this information to remove the DIMM air baffle. To remove the DIMM air baffle, complete the following steps: Step 1.

  • Page 441: Removing A Memory Module

    DIMM air baffle Baffle pin Baffle pin hole Figure 33. DIMM air baffle installation Step 2. Install the cover. Step 3. Slide the server into the rack. Step 4. Reconnect the power cord and any cables that you removed. Step 5. Turn on the peripheral devices and the server.

  • Page 442: Installing A Memory Module

    Figure 34. DIMM removal If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a memory module The following notes describe the types of DIMMs that the server supports and other information that you must consider when you install DIMMs.
  • Page 443 10600 = 10.66 GBps (PC3-1333 SDRAMs, 8-byte primary data bus) 12800 = 12.80 GBps (PC3-1600 SDRAMs, 8-byte primary data bus) – m is the DIMM type E = Unbuffered DIMM (UDIMM) with ECC (x72-bit module data bus) R = Registered DIMM (RDIMM) U = Unbuffered DIMM with no ECC (x64-bit primary data bus) –...
  • Page 444 Table 15. Maximum memory installation using ranked DIMMs (continued) DIMM type Total memory Number of DIMMs DIMM size Dual-rank RDIMMs 8 GB 144 GB Quad-rank RDIMMs 16 GB 192 GB Dual-rank RDIMMs 16 GB 288 GB • The RDIMM options that are available for the server are 2 GB, 4 GB, 8 GB, and 16 GB. The server supports a minimum of 2 GB and a maximum of 288 GB of system memory using RDIMMs.
  • Page 445 Figure 35. DIMM connectors location DIMM installation sequence Depending on the server model, the server may come with a minimum of one 2 GB or 4 GB DIMM installed in slot 3. When you install additional DIMMs, install them in the order shown in the following table to optimize system performance.
  • Page 446 • When you use memory mirroring, you must install a pair of DIMMs at a time. One DIMM must be in channel 0, and the mirroring DIMM must be in the same slot in channel 1. The two DIMMs in each pair must be identical in size, type, and rank (single or dual), and organization, but not in speed.
  • Page 447 CPU2 17 18 CPU1 Figure 37. Memory connectors associated with each microprocessor for memory mirroring The following table shows the installation sequence for installing DIMMs in memory-mirroring mode: Table 18. Memory mirroring mode DIMM population sequence Number of installed microprocessor Number of DIMMs DIMM connector First pair of DIMMs...
  • Page 448 Table 19. Memory online-spare mode DIMM population sequence Installed Microprocessor DIMM connector Microprocessor 1 3, 6, 9 3, 6, 9, 2, 5, 8 3, 6, 9, 2, 5, 8, 1, 4, 7 Microprocessor 2 12, 15, 18, 12, 15, 18, 11, 14, 17, 12, 15, 18, 11, 14, 17, 10, 13, 16 Installing a DIMM Use this information to install a DIMM.

  • Page 449: Removing A Hot-Swap Hard Disk Drive

    Step 7. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector (see “System-board optional device connectors” on page 22 for the locations of the DIMM connectors). Step 8.
  • Page 450 • Make sure that you have all the cables and other equipment that are specified in the documentation that comes with the drive. • Select the bay in which you want to install the drive. • Check the instructions that come with the drive to determine whether you have to set any switches or jumpers on the drive.

  • Page 451: Removing A Simple-Swap Hard Disk Drive

    Step 6. Turn on the peripheral devices and the server. IDs for hot-swap hard disk drives The hot-swap-drive ID that is assigned to each drive is printed on the front of the server. The following illustration shows the location of the IDs of the hard disk drives. The ID numbers and the drive bay numbers are the same.

  • Page 452: Installing A Simple-Swap Hard Disk Drive

    Figure 42. Simple-swap hard disk drive removal If you are instructed to return the simple-swap drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a simple-swap hard disk drive Use this information to install a simple-swap hard disk drive. The simple-swap server models support up to four 2.5-inch simple-swap SATA hard disk drives that are accessible from the front of the server.

  • Page 453: Removing An Optional Dvd Drive

    Step 4. Install the hard disk drive in the drive bay: Grasp the black drive handle and slide the blue release latch to the right and align the drive assembly with the guide rails in the bay. Figure 43. Simple-swap hard disk drive installation Gently push the drive assembly into the bay until the drive stops.
  • Page 454 Figure 45. DVD drive removal Step 5. Slide the drive retention clip from the side of the drive. Save the clip to use when you install the replacement drive or replace the DVD drive filler panel. Figure 46. DVD drive retention clip installation Step 6.

  • Page 455: Installing An Optional Dvd Drive

    DVD drive filler panel Figure 47. DVD drive filler panel installation If you are instructed to return the DVD drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing an optional DVD drive Use this information to install an optional DVD drive.
  • Page 456 Release tab DVD drive filler panel Figure 48. DVD drive filler panel removal Step 7. Remove the retention clip from the side of the DVD drive filler panel. Save the DVD drive filler panel for future use. Note: If you are installing an optical drive that contains a laser, observe the following safety precaution.
  • Page 457 Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 Step 8. Touch the static-protective package that contains the new optical drive to any unpainted metal surface on the server; then, remove the drive from the package and place it on a static-protective surface.
  • Page 458 Figure 50. DVD drive installation Step 12. Connect the DVD drive cable (see “Installing the DVD cable” on page 485). The following illustration shows the cable routing for the DVD drive: Note: The DVD cable should go on the top of the operation information panel cable (in the middle) and the Video/USB cable (on the bottom) when all three cables are installed in the server.

  • Page 459: Removing An Adapter

    Figure 51. DVD drive cable connection Step 13. Reconnect the power cord and any cables that you removed. Step 14. Turn on the peripheral devices and the server. Removing an adapter Use this information to remove an adapter. To remove an adapter, complete the following steps: Step 1.

  • Page 460: Replacing An Adapter

    Figure 52. Adapter removal If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing an adapter Use this information to replace an adapter. The following notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter: •...
  • Page 461 • When you install any PCI adapter, the power cords must be disconnected from the power source before you remove the PCI Express riser-card assembly and the PCI-X riser-card assembly. Otherwise, the active power management event signal will be disabled by the system-board logic, and the Wake on LAN feature might not work.

  • Page 462: Assembly

    Step 4. Follow the cabling instructions, if any come with the adapter. Route the adapter cables before you install the adapter. Step 5. Insert the adapter into the riser-card assembly, aligning the edge connector on the adapter with the connector on the riser-card assembly. Press the edge of the connector firmly into the riser-card assembly.

  • Page 463: Assembly

    Step 4. Disconnect the cables from the connectors on the SAS/SATA adapter; then, grasp the adapter and pull it out of the connector on the SAS/SATA RAID riser-card assembly. Step 5. Press the plastic tab (next to the power supply) toward the power supply and remove the entire SAS/SATA RAID riser-card assembly;...

  • Page 464: Removing A Serveraid Sas/Sata Controller From The Sas/Sata Raid Riser Card

    Figure 55. SAS/SATA RAID riser-card assembly installation Step 7. Connect the signal cables to the SAS/SATA adapter (see Step 9 in “Installing a ServeRAID SAS/ SATA controller on the SAS/SATA RAID riser card”). Step 8. Install the cover (see “Installing the cover” on page 425).
  • Page 465 Step 6. Remove the SAS/SATA RAID riser card from the server (see “Removing the SAS/SATA RAID riser- card assembly” on page 450). Release tab Figure 56. SAS/SATA RAID riser-card assembly removal Step 7. Pull the SAS/SATA adapter horizontally out of the connector on the SAS/SATA RAID riser card. Figure 57.

  • Page 466: Installing A Serveraid Sas/Sata Controller On The Sas/Sata Raid Riser Card

    Installing a ServeRAID SAS/SATA controller on the SAS/SATA RAID riser card Use this information to install a ServeRAID SAS/SATA controller on the SAS/SATA RAID riser card. To install a SAS/SATA adapter on the SAS/SATA RAID riser card, complete the following steps: Step 1.
  • Page 467 Figure 59. ServeRAID controller installation Step 7. Install the SAS/SATA RAID riser-card assembly (see “Installing the SAS/SATA RAID riser-card assembly” on page 451). Step 8. Route the signal cables from the drive backplane over the blue adapter retention bracket. Step 9. Connect the signal cables to the SAS/SATA adapter: •...
  • Page 468 Figure 61. ServeRAID-BR10i adapter cable connection Figure 62. ServeRAID-M5015 adapter cable connection • ServeRAID-M10i adapter: Take the signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the connector on the ServeRAID adapter connector that is closest to the power-supply cage.

  • Page 469: Removing An Optional Serveraid Adapter Advanced Feature Key

    Figure 63. ServeRAID-M10i adapter cable connection Step 10. Reconnect the power cord and any cables that you removed. Step 11. Replace the cover (see “Installing the cover” on page 425). Step 12. Turn on the peripheral devices and the server. Note: When you restart the server, you are prompted to import the existing RAID configuration to the new SAS/SATA adapter.
  • Page 470 Figure 64. ServeRAID M1000 advanced feature key removal Figure 65. ServeRAID M5000 advanced feature key removal System x3550 M3Problem Determination and Service Guide...

  • Page 471: Installing An Optional Serveraid Adapter Advanced Feature Key

    If you are instructed to return the feature key, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing an optional ServeRAID adapter advanced feature key Use this information to install an optional ServeRAID adapter advanced feature key. To install an optional ServeRAID adapter advanced feature key, complete the following steps: Step 1.

  • Page 472: Removing A Hot-Swap Fan Assembly

    Figure 67. ServeRAID M5000 advanced feature key installation Step 5. Reconnect the power cord and any cables that you removed. Step 6. Install the cover (see “Installing the cover” on page 425). Step 7. Slide the server into the rack. Step 8.

  • Page 473: Installing A Hot-Swap Fan Assembly

    Fan tabs Fan connector on the system board Fan 6 Fan 3 Fan 2 Fan 1 Fan connector Fan (side view) Figure 68. Fan removal Note: The LED near the connector of the failing fan assembly is lit. Step 3. Grasp the orange fan tabs on both ends of the existing fan and pull it up out of the server.
  • Page 474 The server comes standard with five dual-motor hot-swap cooling fans. Attention: To ensure proper operation, replace a failed hot-swap fan within 30 seconds. To install an additional hot-swap fan, complete the following steps: Step 1. Read the safety information that begins on “Safety”...

  • Page 475: Removing A Hot-Swap Ac Power Supply

    Figure 71. Fan installation Step 5. Insert the fan into the fan slot in the fan assembly bracket and press it down until it is seated correctly in the slot and the fan connector is seated correctly in the connector on the system board. Step 6.

  • Page 476: Installing A Hot-Swap Ac Power Supply

    CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.
  • Page 477 The following notes describe the type of power supply that the server supports and other information that you must consider when you install a power supply: • Before you install an additional power supply or replace a power supply with one of a different wattage, you may use the IBM Power Configurator utility to determine current system power consumption.
  • Page 478 Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

  • Page 479: Device

    Figure 73. Power supply installation Step 4. Grasp the handle on the rear of the power supply and slide the power supply forward into the power-supply bay until it clicks. Make sure that the power supply connects firmly into the power- supply connector.

  • Page 480: Device

    Step 1. Read the safety information that begins on “Safety” on page v “Installation guidelines” on page 417. Step 2. Turn off the server and peripheral devices and disconnect the power cords. Step 3. Remove the cover (see “Removing the cover” on page 424).

  • Page 481: Removing The Virtual Media Key

    Figure 76. USB embedded hypervisor flash device installation Step 6. Reconnect the power cord and any cables that you removed. Step 7. Install the cover (see “Installing the cover” on page 425). Step 8. Slide the server into the rack. Step 9.

  • Page 482: Installing The Virtual Media Key

    Figure 77. Virtual media key removal If you are instructed to return the virtual media key, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the virtual media key Use this information to install the virtual media key. To install the virtual media key, complete the following steps: Step 1.

  • Page 483: Removing The Optional Two-Port Ethernet Adapter

    Figure 78. Virtual media key installation Step 5. Replace the cover (see “Installing the cover” on page 425). Step 6. Slide the server into the rack. Step 7. Reconnect the power cord and any cables that you removed. Step 8. Turn on the peripheral devices and the server.

  • Page 484: Installing The Optional Two-Port Ethernet Adapter

    Figure 79. Ethernet adapter removal If you are instructed to return the Ethernet adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the optional two-port Ethernet adapter Use this information to install the optional two-port Ethernet adapter. To install the Ethernet adapter, complete the following steps: Step 1.
  • Page 485 Figure 81. Filler panel removal Step 7. Install the two standoffs on the system board. Step 8. Insert the bottom tabs of the metal clip into the port openings from outside the chassis. Figure 82. Metal clip installation Step 9. While you slightly press the top of the metal clip, rotate the metal clip toward the front of the server until the metal clip clicks into place.
  • Page 486 Figure 83. Adapter installation Step 12. Slide the port connectors on the adapter into the port openings on the chassis; then, press the adapter firmly until the two standoffs engage the adapter. Make sure the adapter is securely seated on the connector on the system board. Make sure the port connectors on the adapter do not set on the rubber stopper.

  • Page 487: Battery

    Step 14. Replace the cover (see “Installing the cover” on page 425). Step 15. Slide the server into the rack. Step 16. Reconnect the power cords and any cables that you removed. Step 17. Turn on the peripheral devices and the server. Removing a remotely installed RAID adapter battery Use this information to remove a remotely installed RAID adapter battery.

  • Page 488: The Server

    Step 6. Disconnect the battery cable from the battery cable connector on the battery carrier. Step 7. Remove the three screws that attach the battery carrier to the battery and remove the battery from the battery carrier. Note: If your battery and battery carrier are attached with a clip, squeeze the clip on the side of the battery carrier to remove the battery from the battery carrier.

  • Page 489: Removing The System Battery

    Place the battery carrier in the battery mounting slot on the microprocessor 2 air baffle and ensure that battery carrier posts align with the rings on the battery mounting slot so that the battery carrier is secure in the slot. Note: The positioning of the remote battery depends on the type of remote battery that you install.
  • Page 490 Note: After you replace the battery, you must reconfigure the server and reset the system date and time. Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 491: Installing The System Battery

    Attention: Neither tilt nor push the battery by using excessive force. Figure 92. Battery removal Use your thumb and index finger to lift the battery from the socket. Attention: Do not lift the battery by using excessive force. Failing to remove the battery properly may damage the socket on the system board.

  • Page 492: Removing And Replacing Tier 2 Crus

    To install the replacement system-board battery, complete the following steps: Step 1. Follow any special handling and installation instructions that come with the replacement battery. Step 2. Insert the new battery: Tilt the battery so that you can insert it into the socket on the side opposite the battery clip. Figure 93.

  • Page 493: Installing The Bezel

    Bezel screws Video connector screws Figure 94. Screws removal Step 6. Remove the screws from the video connector. Step 7. Pull the top of the bezel out slightly; then, rotate it downward until the tabs on the bottom of the bezel disengages from the chassis and set it aside.

  • Page 494: Removing An Optional Optical Drive Cage

    Bezel Bezel Figure 96. Bezel installation Step 3. Reinstall the video connector screws. Step 4. Reinstall the hard disk drives and drive bay filler panels into the drive bays. Step 5. Install the cover (see “Installing the cover” on page 425).

  • Page 495: Installing An Optional Optical Drive Cage

    Optical drive cage Bezel Figure 97. Optical drive cage removal Installing an optional optical drive cage Use this information to install an optional optical drive cage. To install an optical drive cage, complete the following steps: Step 1. Read the safety information that begins on “Safety”...

  • Page 496: Removing The Dvd Cable

    Step 11. Turn on the peripheral devices and the server. Removing the DVD cable Use this information to remove the DVD cable. To remove the DVD cable, complete the following steps: Step 1. Read the safety information that begins on “Safety”...

  • Page 497: Installing The Dvd Cable

    Spring latch on DVD drive cage Cable connector latch Figure 100. DVD cable removal Step 8. Remove the cable from the optical drive cage connector and set it aside. If you are instructed to return the DVD drive cable, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
  • Page 498 Figure 101. DVD cable installation The following illustration shows the cable routing for the DVD cable: Figure 102. DVD cable connection Step 6. Reinstall the DVD drive (see “Installing an optional DVD drive” on page 443). Step 7. Reinstall the fans (see “Installing a hot-swap fan assembly”...

  • Page 499: Removing A Pci Riser-Card Assembly

    Step 11. Turn on the peripheral devices and the server. Removing a PCI riser-card assembly Use this information to remove a PCI riser-card assembly. Note: A PCI riser-card assembly must be installed in slot 2 even if you do not install an adapter. To remove a PCI riser-card assembly, complete the following steps: Step 1.

  • Page 500: Removing The Pci Riser-Card Bracket From The Riser Card

    Step 1. Read the safety information that begins on “Safety” on page v “Installation guidelines” on page 417. Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables. Step 3. Remove the cover (see “Removing the cover”...

  • Page 501: Installing The Pci Riser-Card Bracket To The Riser Card

    Figure 105. PCI riser-card bracket removal If you are instructed to return the PCI bracket, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the PCI riser-card bracket to the riser card Use this information to install the PCI riser-card bracket from the riser card.

  • Page 502: Drive Backplane

    Step 9. Slide the server into the rack. Step 10. Reconnect the power cords and any cables that you removed. Step 11. Turn on the peripheral devices and the server. Removing the hot-swap SAS/SATA hard disk drive backplane Use this information to remove the hot-swap SAS/SATA hard disk drive backplane. To remove the hot-swap SAS/SATA hard disk drive backplane, complete the following steps: Step 1.

  • Page 503: Drive Backplane

    Installing the hot-swap SAS/SATA hard disk drive backplane Use this information to install the hot-swap SAS/SATA hard disk drive backplane. To install the replacement hot-swap SAS/SATA hard disk drive backplane, complete the following steps: Step 1. Read the safety information that begins on “Safety”...

  • Page 504: Removing The Simple-Swap Sata Hard Disk Drive Backplate Assembly

    Removing the simple-swap SATA hard disk drive backplate assembly Use this information to remove the simple-swap SATA hard disk drive backplate assembly. To remove the simple-swap SATA hard disk drive backplate assembly, complete the following steps: Step 1. Read the safety information that begins on “Safety”...
  • Page 505 Step 1. Read the safety information that begins on “Safety” on page v “Installation guidelines” on page 417. Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables. Step 3. Remove the cover (see “Removing the cover”...

  • Page 506: Assembly

    Figure 111. Backplate assembly cable connection Step 7. Reinstall the hard disk drives and filler panels. Step 8. Install the cover (see “Installing the cover” on page 425). Step 9. Slide the server into the rack. Step 10. Reconnect the power cords and any cables that you removed. Step 11.

  • Page 507: Assembly

    Release tab Operator information panel Figure 112. Operator information panel assembly removal Step 6. From the front of the server, carefully pull the assembly out of the server while you move it slightly from side to side. If you are instructed to return the operator information panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
  • Page 508 Release tab Operator information panel Figure 113. Operator information panel assembly installation The following illustration shows the cable routing for the operator information panel. The following notes describe additional information when you install the cable: • You may remove the optional optical drive cable to obtain more room before you install or remove the operator information panel cable.

  • Page 509: Removing And Replacing Frus

    Figure 114. Operator information panel assembly cable connection Step 4. Install the cover (see “Installing the cover” on page 425). Step 5. Slide the server into the rack. Step 6. Reconnect the power cords and any cables that you removed. Step 7.

  • Page 510: Installing The 240 Va Safety Cover

    Screw Safety cover Alignment tabs Figure 115. Safety cover removal Step 6. Disconnect the hard disk drive backplane cables from the connector on the front of the safety cover. Step 7. Slide the safety cover forward to disengage it from the system board, then lift it out of the server. Step 8.

  • Page 511: Removing A Microprocessor And Heat Sink

    Screw Safety cover Alignment tabs Figure 116. Safety cover installation Step 6. Slide the safety cover toward the back of the server until it is secure. Step 7. Connect the hard disk drive backplane cables into the connector in front of the safety cover. Step 8.
  • Page 512 Step 1. Read the safety information that begins on “Safety” on page v “Installation guidelines” on page 417. Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables. Step 3. Remove the cover (see “Removing the cover”...
  • Page 513 Figure 119. Installation tool handle adjustment Step 11. Align the installation tool with the alignment pins on the microprocessor socket and lower the tool down over the microprocessor. Figure 120. Installation tool alignment Step 12. Twist the handle on the installation tool clockwise and lift the microprocessor out of the socket. Handle Installation tool Figure 121.

  • Page 514: Installing A Microprocessor And Heat Sink

    If you are instructed to return the microprocessor, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a microprocessor and heat sink Use this information to install a microprocessor and heat sink. The following notes describe the type of microprocessor that the server supports and other information that you must consider when you install a microprocessor and heat sink: •...
  • Page 515 To install an additional microprocessor and heat sink, complete the following steps: Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 419. Step 1. Read the safety information that begins on “Safety”...
  • Page 516 Figure 123. Installation tool handle adjustment Align the microprocessor alignment slots with the alignment pins on the microprocessor installation tool and place the microprocessor on the underside of the tool so that the tool can grasp the microprocessor correctly. Microprocessor Installation tool Alignment pin slots...
  • Page 517 Installation tool Microprocessor Alignment pins Figure 126. Microprocessor installation Twist the handle on the microprocessor tool counterclockwise to insert the microprocessor into the socket. Handle Installation tool Figure 127. Installation tool handle adjustment Close the microprocessor bracket frame. Carefully close the microprocessor release lever to the closed position to secure the microprocessor in the socket.
  • Page 518 Figure 128. Heat sink installation Rotate the heat-sink release lever to the closed position and hook it underneath the lock tab. Step 6. If you installed the second microprocessor, install the sixth fan (see “Installing a hot-swap fan assembly” on page 461).

  • Page 519: Removing A Heat Sink Retention Module

    0.02 mL of thermal grease Microprocessor Figure 129. Thermal grease distribution Note: If the grease is properly applied, approximately half of the grease will remain in the syringe. Figure 130. Syringe Step 6. Install the heat sink onto the microprocessor. Removing a heat sink retention module Use this information to remove a heat sink retention module.

  • Page 520: Installing A Heat Sink Retention Module

    Figure 131. Heat sink retention module removal If you are instructed to return the heat sink retention module, follow all the packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a heat sink retention module Use this information to install a heat sink retention module.

  • Page 521: Removing The System Board

    Removing the system board Use this information to remove the system board. To remove the system board, complete the following steps. Notes: 1. When you replace the system board, make sure that you remove the virtual media key and place it on the new system board.

  • Page 522: Installing The System Board

    Attention: Disengage all latches, release tabs or locks on cable connectors when you disconnect all cables from the system board. Failing to release them before removing the cables will damage the cable sockets on the system board. The cable sockets on the system board are fragile. Any damage to the cable sockets may require replacing the system board.
  • Page 523 1. When you reassemble the components in the server, be sure to route all cables carefully so that they are not exposed to excessive pressure. 2. When you replace the system board, you must either update the server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
  • Page 524 Step 7. Reinstall the DIMMs (see “Installing a memory module” on page 430). Step 8. Reinstall the system battery (see “Installing the system battery” on page 479). Step 9. Reinstall the microprocessor 2 and DIMM air baffles (see “Installing the microprocessor 2 air baffle” on page 427 “Installing the DIMM air baffle”...

  • Page 525: Chapter 6. Configuration Information And Instructions

    • IMM firmware is stored in ROM on the IMM on the system board. • Ethernet firmware is stored in ROM on the Ethernet controller. • ServeRAID firmware is stored in ROM on the ServeRAID adapter. • SATA firmware is stored in ROM on the integrated SATA controller. © Copyright Lenovo 2014, 2023...

  • Page 526: Configuring The Server

    • SAS/SATA firmware is stored in ROM on the SAS/SATA controller on the system board. Configuring the server The following configuration programs come with the server: The ServerGuide program provides software-setup tools and installation tools that are designed for the server.
  • Page 527 Table 22. Server configuration and applications for configuring and managing RAID arrays RAID array configuration (before RAID array management (after Server configuration operating system is installed) operating system is installed) ServeRAID-BR10i adapter (LSI LSI Utility (Setup utility, press Ctrl MegaRAID Storage Manager (for 1068E) +C), ServerGuide monitoring storage only)
  • Page 528 • Sets system date and time • Detects the RAID adapter or controller and runs the SAS/SATA RAID configuration program • Checks the microcode (firmware) levels of a ServeRAID adapter and determines whether a later level is available from the CD •...

  • Page 529: Using The Setup Utility

    Installing your operating system without using ServerGuide Use this information to install the operating system on the server without using ServerGuide. If you have already configured the server hardware and you are not using the ServerGuide program to install your operating system, go to to download the latest operating-system http://www.ibm.com/supportportal/ installation instructions from the IBM website.
  • Page 530 other options in the Setup utility, the changes are reflected in the system summary; you cannot change settings directly in the system summary. – Product Data: Select this choice to view the system-board identifier, the revision level or issue date of the firmware, the integrated management module and diagnostics code, and the version and date.
  • Page 531 Note: The configuration forms for UEFI 2.1 and greater compliant add-on video devices might be located here. • Date and Time Select this choice to set the date and time in the server, in 24-hour format (hour:minute:second). This choice is on the full Setup utility menu only. •...
  • Page 532 – Clear Administrator Password: Select this choice to clear an administrator password. For more information, see “Administrator password” on page 521. • Save Settings Select this choice to save the changes that you have made in the settings. • Restore Settings Select this choice to cancel the changes that you have made in the settings and restore the previous settings.
  • Page 533 uEFI boot recovery IMM recovery jumper (J29) jumper (J147) SW4 switch block SW3 switch block Figure 135. System-board switches and jumpers Attention: Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables. See the safety information that begins “Safety”...

  • Page 534: Using The Boot Manager Program

    Using the Boot Manager program The Boot Manager program is a built-in, menu-driven configuration utility program that you can use to temporarily redefine the first startup device without changing settings in the Setup utility. To use the Boot Manager program, complete the following steps: Step 1.

  • Page 535: Using The Remote Presence Capability And Blue-Screen Capture

    • Automatic microprocessor disable on failure and restart in a two-microprocessor configuration when one microprocessor signals an internal error. • Nonmaskable interrupt (NMI) detection and reporting. • Automatic Server Restart (ASR) when POST is not complete or the operating system hangs and the operating system watchdog timer times-out.
  • Page 536 The virtual media key has an LED. When this LED is lit and green, it indicates that the key is installed and functioning correctly. When the LED is not lit, it indicates that the key might not be installed correctly. The remote presence feature provides the following functions: •...

  • Page 537: Using The Embedded Hypervisor

    To log onto the Web interface to use the remote presence functions, complete the following steps: Step 1. Open a Web browser on a computer that connects to the server and in the Address or URL field, type the IP address or host name of the IMM to which you want to connect. Note: The IMM defaults to DHCP.

  • Page 538: Utility Program

    Step 5. Select Change Boot Order and then select Commit Changes; then, press Enter. Step 6. Select Save Settings and then select Exit Setup. Recovering the flash device image If the embedded hypervisor flash device image becomes corrupt, you can use the VMware Recovery CD to recover the flash device image.
  • Page 539 The integrated SAS/SATA controller with RAID capabilities supports RAID arrays. You can use the LSI Configuration Utility program to configure RAID 1 (IM), RAID 1E (IME), and RAID 0 (IS) for a single pair of attached devices. If you install the optional ServeRAID-MR10i SAS/SATA controller, it provides RAID levels 0, 1, 5, 6, 10, 50, and 60 support.

  • Page 540: Ibm Advanced Settings Utility Program

    Formatting a hard disk drive Low-level formatting removes all data from the hard disk. If there is data on the disk that you want to save, back up the hard disk before you perform this procedure. Note: Before you format a hard disk, make sure that the disk is not part of a mirrored pair. To format a drive, complete the following steps: Step 1.

  • Page 541: Updating Systems Director

    If you plan to use Systems Director to manage the server, you must check for the latest applicable Systems Director updates and interim fixes. Note: Changes are made periodically to the Lenovo website. The actual procedure might vary slightly from what is described in this document.

  • Page 542: Updating The Universal Unique Identifier (Uuid)

    Updating the Universal Unique Identifier (UUID) The Universal Unique Identifier (UUID) must be updated when the system board is replaced. Use the Advanced Settings Utility to update the UUID in the UEFI-based server. The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system.

  • Page 543: Updating The Dmi/Smbios Data

    The following commands are examples of using the userid and password default values and not using the default values: Example that does not use the userid and password default values: asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value> --user <user_id> --password <password> Example that does use the userid and password default values: asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value>...
  • Page 544 The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM website. To download the ASU and update the DMI, go to http://www.ibm.com/support/entry/portal/docdisplay?lndocid=TOOL-ASU Step 1.
  • Page 545 Note: If you do not specify any of these parameters, ASU will use the default values. When the default values are used and ASU is unable to access the IMM using the online authenticated LAN access method, ASU will automatically use the following unauthenticated KCS access method.
  • Page 546 • Bootable media: You can also build a bootable media using the applications available through the Tools Center website at http://www.ibm.com/support/entry/portal/docdisplay?lndocid=TOOL- CENTER . From the left pane, click IBM System x and BladeCenter Tools Center, then click Tool reference for the available tools. Step 4.

  • Page 547: Appendix A. Getting Help And Technical Assistance

    Before you call, make sure that you have taken these steps to try to solve the problem yourself. If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call.

  • Page 548: Using The Documentation

    • Secure upload with the system serial number: https://www.ecurep.ibm.com/app/upload_hw Creating a personalized support web page You can create a personalized support web page by identifying Lenovo products that are of interest to you. To create a personalized support web page, go to . From this http://www.ibm.com/support/mynotifications...

  • Page 549: Hardware Service And Support

    IBM is Lenovo's preferred service provider for the System x, Flex System and NeXtScale System products. You can receive hardware service through your Lenovo reseller or from IBM. To locate a reseller authorized by Lenovo to provide warranty service, go to and click Business Partner http://www.ibm.com/partnerworld/...
  • Page 550 System x3550 M3Problem Determination and Service Guide...

  • Page 551: Appendix B. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 552: Trademarks

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/...

  • Page 553: Particulate Contamination

    If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.

  • Page 554: Federal Communications Commission (Fcc) Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

  • Page 555: Japan Vcci Class A Statement

    Klasse A. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A.

  • Page 556: Japan Electronics And Information Technology Industries Association (Jeita)

    Japan Electronics and Information Technology Industries Association (JEITA) statement Japan Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guidelines with Modifications (products greater than 20 A per phase) Korea Communications Commission (KCC) statement This is electromagnetic wave compatibility equipment for business (Type A). Sellers and users need to pay attention to it.

  • Page 557: Index

    China Class A electronic emission statement on-board programs, starting Class A electronic emission notice POST error codes and event log collecting data programs, overview components test log, viewing server © Copyright Lenovo 2014, 2023...
  • Page 558 text message format software tools, overview USB port diagnostics video dimension errors DIMM dc power supply LEDs installing format, diagnostic code DIMM air baffle Ethernet installing controller removing troubleshooting DIMM installation sequence link status LED memory mirroring 433, 435 systems-management connector DIMMs Ethernet activity installing...
  • Page 559 2 air baffle rear operator information panel system-locator optical drive bay rear LED errors PCI riser card bracket dc power supply PCI riser-card assembly LEDs RAID adapter remote battery © Copyright Lenovo 2014, 2023...
  • Page 560 power-supply 391–392 notices and statements LEDs, system pulse Nx boot failure legacy operating system requirement License Agreement for Machine Code Licenses and Attributions Documents light panel diagnostics panel obtaining location IP address for IMM light path diagnostics online documentation LEDs online publications panel online-spare mode...
  • Page 561 ServeRAID adapter hot-swap fan removing 452, 454 hot-swap SAS/SATA backplane ServeRAID adapter advanced feature key hypervisor hypervisor microprocessor installing microprocessor 2 air baffle ServerGuide © Copyright Lenovo 2014, 2023...
  • Page 562 features NOS installation Taiwan Class A electronic emission statement setup Taiwan product service Setup and Installation CD telecommunication regulatory statement using telephone numbers 536–537 ServerGuide CD temperature service and support test log, viewing before you call thermal grease hardware software tools, diagnostic Setup utility 513–514, 517...
  • Page 564 Part Number: 00KC033 Printed in China (1P) P/N: 00KC033 *1P00KC033*...

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