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Customer Service
17 Customer Service
Function-relevant genuine spare parts
Customer Service
according to the corresponding Eco-
design Order can be obtained from
Customer Service for a period of at
least 10 years from the date on
which your appliance was placed on
the market within the European Eco-
nomic Area.
Note: Under the terms of the manu-
facturer's warranty applicable to the
location, the use of Customer Service
is free of charge. The minimum dura-
tion of the warranty (manufacturer's
warranty for private consumers) in
the European Economic Area is 2
years according to the terms of war-
ranty applicable to the location. The
terms of warranty do not affect other
rights or claims held by yourself un-
der local legislation.
Detailed information on the warranty
period and terms of warranty in your
country is available from our after-
sales service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (E-
Nr.), the production number (FD) and
the consecutive numbering (Z-Nr.) of
your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed
Customer Service directory or on our
website.
1
Only applies to countries in the European Economic Area
17.1 Product number (E-Nr.),
production number (FD)
and consecutive num-
bering (Z-Nr.)
You can find the product number (E-
Nr.), the production number (FD) and
the consecutive numbering (Z-Nr.) on
the appliance's rating plate.
→ "Appliance", Fig.
Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.
Technical data
18 Technical data
Refrigerant, cubic capacity and fur-
Technical data
ther technical specifications can be
found on the rating plate.
→ "Appliance", Fig.
This product contains a light source
from energy efficiency class E. The
light source is available as a spare
part and should only be replaced by
trained specialist staff.
You can find more information about
your model online at https://
eprel.ec.europa.eu/
dress is linked to the official EU
EPREL product database. Please
then follow the instructions on
searching for the model. The model
identifier is made up of the charac-
ters before the slash in the product
number (E-Nr.) on the rating plate. Al-
ternatively, you can also find the
model identifier in the first line of the
EU energy label.
Customer Service en
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